Contract Jobs
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Are you experienced in building successful relationships with businesses and residents to generate financial donations and in-kind support?
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Would you like to be part of a small friendly team working to support Hackney’s grassroots community groups?
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Would you like to contribute to an organisation that is working for a fairer society?
Then, we’d love to hear from you!
The role: Hackney Giving is a grants programme for the not-for-profit sector, run by Hackney CVS. Relaunched in April 2020, Hackney Giving has so far distributed more than £2.2million to charities and community organisations in Hackney and the City of London.
We are looking for a Community Giving and Partnerships Coordinator to support the Hackney Giving Development and Programme Manager to help develop the Hackney Giving programme.
The postholder will:
- Generate income from businesses and individuals – diversifying our income streams to support our long-term sustainability. This income will contribute to the funds needed to deliver Hackney Giving’s key priorities around local health and social inequalities.
- Generate partnerships and in kind support, such as donated services, donated goods, and volunteering.
This role would suit an individual who can energetically promote Hackney Giving as the go to fund for Hackney and the City.
The client requests no contact from agencies or media sales.
Good Company (Surrey) is a charity that works to prevent and alleviate poverty. Our mission is to lead our community towards a poverty-free future, while supporting those who need our help.
Our Foodbank is at the core of what we do and who we are. Our activities include Support Work and Counselling, Epsom and Ewell Refugee Network, the East Surrey Poverty Truth Commission and Epsom and Banstead Pantry. We demonstrate our values by being compassionate, kind, trusting, engaged, non-judgemental and resourcing.
We are seeking a Fundraising Manager. In this new organisational role, you will proactively create and grow fundraising income opportunities with individuals, community groups, the faith sector and grant giving trust and foundations. You'll be at the heart of our local community, bringing our cause to life and building lasting donor relationships.
We are looking for someone with fundraising expertise, with a proven track record of building relationships with individuals, community groups, trusts and foundations and other donors to achieve and exceed annual income targets.
For further details please take a look at the Job Description. To apply, please submit your CV and covering letter, addressing the points outlined in the Person Specification.
Closing date: 25th June at 5pm
Interviews: 2nd July
Please address the criteria outlined in the Person Specification in your covering letter, otherwise we cannot consider your application.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Job description
Are you passionate about patient and public engagement, effecting system change, and improving services? Are you confident to design and carry out research, and tell the story of the findings in briefings and reports? Do you relish building relationships with external partners, and working together to bring about change? If so, we’d love to work with you to improve the experiences of people using health and social care services in Barnet.
As our Senior Research & Participation Officer, you will be working on an exciting new project to improve primary care access for residents. Your flair for planning and logistics will enable you to both gather evidence about the experiences of Barnet residents, and to collate existing data. You’ll also be comfortable producing accessible how-to guidance, to enable people experiencing health inequalities to access services.
The role will involve building effective relationships with stakeholders including GP Practice Managers, voluntary sector organisations and NHS Integrated Care Board partners. You will work with these stakeholders constructively and persuasively, to seed partnership initiatives and achieve positive change for Barnet residents.
In return for your commitment to the cause, you will become part of a friendly and supportive team, working within a focused but flexible culture, where diversity is valued and you can bring your whole self to work.
Applicants must have lived experience of disability, which could include a mental health issue or other long term condition.
Interviews with held online on the 2nd and 3rd of July.
About Healthwatch
The Health and Social Care Act 2012 required each local authority area to set up a Healthwatch organisation. Healthwatch gives people a powerful voice both locally and nationally. At a local level, Healthwatch Barnet works to help people get the best from their health and social care services, whether it's improving them today, or helping to shape them for tomorrow. Healthwatch Barnet is about local voices being able to influence the delivery and design of their services, not just for the people who use them, but anyone who might need to use them in future.
Healthwatch Barnet transferred to Inclusion Barnet on 1st April 2020. It is commissioned by the London Borough of Barnet to provide the following 6 key functions:
· Gather views and understand the experiences of patients and the public
· Make people’s views known
· Promote and support the involvement of people in the commissioning and provision of local care services and how they are scrutinised
· Recommend investigation or special review of services via Healthwatch England or directly to the Care Quality Commission (CQC)
· Provide advice and information (signposting) about access to services and support for making informed choices
· Making the views and experiences of local people known to Healthwatch England (and to other local Healthwatch organisations) and providing a steer to help it carry out its role as national champion
About Inclusion Barnet
Inclusion Barnet is a thriving peer-led charity based in North-West London. We believe in the power of experience, and this is demonstrated by all our services being led, developed, and delivered by people with lived experience of disability, including mental health issues and long-term conditions. We believe that learning to use our lived experience for social change is a skill. We have become experts in harnessing the lived experience of our staff, members, volunteers, and people who use our services to design and deliver higher quality, more person-centred services. We believe that this benefits both disabled people and society more widely. We also work to support other organisations to do the same. Our work is very much influenced by the Social Model of Disability.
Please submit a brief covering letter with your CV outlining how your skills match the job description and person specification. In your covering letter, please advise where in the country you are based, and ensure that you explain how you would draw on insights from your own lived experience of disability to deliver the role. A DBS check will be required.
The client requests no contact from agencies or media sales.
It is an exciting time to join University of Manchester Students’ Union as we supercharge our international student engagement work. We believe that all students should have the opportunity to thrive during their time at the University. International students, often because of their intersecting identities, are more likely to face barriers that prevent them from making the most of university. We are committed to systematically identifying and dismantling these barriers to involvement with all the university has to offer.
We’re looking for someone who has excellent project management, partnership building and senior stakeholder engagement skills to lead on a new area of work. The postholder will be responsible for developing an insight led, student needs centred and operationally achievable international student engagement strategy. You need to ensure that an effective understanding and appreciation of inclusion practice is weaved throughout this work. It is essential that you take a proactive approach to develop your own knowledge of inclusive practice and use this to develop the knowledge and skills of colleagues across the Union in engaging International Students. There is a rough timeline outlined the responsibilities section for this role, and once appointed, we expect you to adjust and tweak as necessary.
This role is for you if you are passionate about international students in higher education. If you’re someone who likes taking a methodical approach but is also willing to experiment while the strategy is signed off, essentially taking an action learning approach to this, you will enjoy the level of flexibility and freedom in this role. If you’re someone who needs more structure than what is provided in this job description about what is required, unfortunately, you aren’t the right person. We’re looking for someone who is able to deliver this work independently and act autonomously, demonstrating their own work. We also want the postholder to be collaborative and work in partnership across the organisation, the university and wider partners. You will need to demonstrate how you’ll strike a balance between those expectations. If this sounds appealing, we want to hear from you.
The Students’ Union and the International Society merged in autumn 2023. The International Society is a student facing brand that encompasses the community building aspect of what we’d like to do as part of a broader engagement strategy. We have good levels of engagement from international students in societies and volunteering and those that run for election to be our full-time student officers. We’re not too sure about whether international students are getting what they need in terms of information and guidance on student life, whether there are any differences in educational outcomes and we think student jobs and employment will be important. We’ve got really good teams who do some of this work already, so you’ll be adding to services rather than creating new ones. This means you’ll really be working at the cutting edge of international student engagement work. How exciting!
This is a hybrid role (40% to 80% on site) depending on what’s needed to deliver outcomes in the role. There is good support around our senior leaders from the team, external coaching is available to anyone who requests it, and there are well developed insight, communications, events, student activities and representation functions. This is why it’s the right time for this role to join our organisation and do this work.
The client requests no contact from agencies or media sales.
About us
Humane Society International/UK is a global animal protection organisation, striving for a better future for animals through advocacy, education, and hands-on programmes. HSI/UK is a leading force for animal protection, with hundreds of thousands of supporters across the country. We are an effective voice for animals, with active programmes in wildlife protection, alternatives to animal experiments, and farmed animal welfare. A small but effective team, HSI/UK has big ambitions to create further positive change for animals both here in the UK and around the world.
About the position
This is an exciting opportunity to create change at scale, informing and promoting a practical transition to plant-based diets, in order to reduce the number of animals suffering in factory farms. Part of our Farmed Animal Campaigns team, the role will work to increase the quality and availability of plant-based options with major caterers and universities in the UK, impacting hundreds of thousands of meals daily.
This role also includes an opportunity to support the delivery of a campaign to end the use of farrowing crates, one of the worst forms of cruelty to farmed animals in the UK today. In this role you will support the Senior Manager for Farmed Animal Campaigns to create public-facing campaign assets, and develop compelling research to underpin our policy and industry engagement.
If you are results-oriented, persuasive, organised and, ideally, have knowledge of food and/or farming systems, along with a commitment to animal welfare, then we would like to hear from you.
Key areas of responsibility:
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Initiate and maintain relationships with universities, food service companies and public sector institutions to support and oversee their delivery of goals to reduce meat/animal products
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Work with consultants to develop and deliver our Forward Food culinary training programme to food service professionals, to support their understanding of plant-based food and marketing, and their role in the just protein transition.
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Identify and support opportunities to encourage people to eat fewer animal products, including working with media and celebrity ambassadors.
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Conduct environmental impact assessments on menus and food procurement to effectively monitor and report on progress towards meat-reduction goals
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Deliver compelling and informed advocacy to UK political stakeholders to encourage the adoption of policies that catalyse a just protein transition and better farmed animal welfare.
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Support development and delivery of HSI UK’s farmed animal campaigns strategies
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Research and present on industry-related trends and developments in the plant-based food market and alternatives to cage confinement.
About you
Our successful candidate will be confident, articulate and creative with a proven track record of supporting the delivery of effective campaigns through research and advocacy. You’ll be a proactive self-starter, and someone who brings positive energy to work within teams. You’ll have a keen eye for detail and accuracy, as well as experience and ability to produce compelling and effective advocacy materials, including analysing scientific data and translating it into meaningful language for stakeholders. You’ll have experience of building strategic relationships in the private or public sector to deliver agreed goals. You will have an ambition and drive for creating positive change for animal welfare, and a willingness to regularly evaluate our progress and impact with a view to further improving our strategies.
We are searching for a campaigns professional to make a difference and be part of a successful global team. If that’s you, please get in touch!
This role can remote, office based or hybrid. It involves UK travel to workshops, meetings and events.
To apply, please submit your CV and a covering letter via the CharityJob website by June 9, 2024. Applications without covering letters will not be considered.
The client requests no contact from agencies or media sales.
Location; Home based within the UK. Occasional travel to key events across the UK.
The purpose of this role is to provide administrative, project and event planning support to the Director of Network Programmes & Innovation. This will involve working with the Director and other colleagues to build a strong structure for the directorate as they work towards fulfilling their strategic goals.
Role responsibilities
·Diary and Email Management- Review incoming correspondence for the Director of Network Programmes & Innovation and take action as appropriate; drafting emails and documents, collecting and analysing information, initiating communication with key stakeholders and supporting the Director’s work as part of the Senior Leadership team.
·Event and Meeting Logistics - Organise regular meetings and events on behalf of the Director of Network Programmes & Innovation, liaising with external partners and key stakeholders.
·Project Planning – Provide administrative and logistical support to develop and deliver a range of projects on behalf of the Director of Network Programmes & Innovation and the Operations leadership team.
·Working with stakeholders - Work closely with people across the network and externally to ensure that the Network Programmes & Innovation directorate are engaged and represented as needed to maximise collaborative working.
·Travel and logistics – Booking travel, hotel rooms and meeting rooms for the Director of Network Programmes & Innovation.
Person Specification
Technical skills and minimum knowledge:
· Clear understanding of the need to maintain confidentiality.
· Experience planning and supporting projects, events and meetings with multiple stakeholders;
· Proven ability to operate with diplomacy, tact and empathy at all levels.
· Strong written and oral communication and administrative skills and ability to adapt communication style as appropriate.
· Highly organised and experience providing support for a Director and senior colleagues and developing strong working relationships with key partners at all levels of seniority.
Behaviours and competencies:
· Demonstrates a commitment to the values of the Trussell Trust
· Demonstrates a good understanding or capability to learn the principles underlying GDPR, other applicable legislation and best practice.
· Effectively plans and organises tasks and activities which involve multiple partners
· Spots opportunities and barriers for the Director of Network Programmes & Innovation and takes initiative to develop appropriate responses
· Manages relationships with colleagues and participants with confidentiality, warmth, professionalism and sensitivity
· Role models inclusive behaviours and values
Key Stakeholders
· Network Programmes & Innovation Directorate
· EA/PA Group
· External partners
· Key Funders
· SLG
The client requests no contact from agencies or media sales.
Bowel Cancer UK is the UK's leading bowel cancer charity. We're determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care. We currently have around 90 staff based in England, Wales Scotland and Northern Ireland.
Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious new strategy, which will be launching in the spring. There are huge challenges facing bowel cancer patients across the UK, and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.
We are seeking an experienced IT Support Engineer with specialized knowledge in Office 365 and Microsoft Azure to join our team. As the IT Support Engineer - Office 365 and MS Azure Specialist, you will be responsible for managing and optimizing our Office 365 and Azure environments, providing technical support to end-users, and ensuring the smooth operation of our IT systems. You will play a critical role in maintaining the security, reliability, and performance of our Office 365 and Azure services while delivering exceptional support to our internal users. If you are a proactive problem-solver with a passion for technology and a commitment to excellence, we invite you to apply for this exciting opportunity to contribute to our IT operations and help drive our organization's success.
Safeguarding:
Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.
Successful candidates may be subject to either a satisfactory basic or enhanced disclosure from the Disclosure and Barring Service (DBS) dependent upon the role.
Please apply by sending your CV accompanied by a cover letter (no more than two A4 pages) which explains your interest in this role, addresses how you meet the person specification, and demonstrate how your experience and knowledge fulfil the criteria.
If you'd like an informal chat about this role please contact Craig Johnson, Head of Data & IT.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The EPIC Restart Foundation empowers people to restart positive lives after gambling harm.
“The single best thing I have ever done for myself. I have a renewed sense of power over my life, my mindset, and my goals. A genuinely life changing experience.”
We are an independent charity founded in lived experience of gambling harm. We are driven by our passion to ensure people are supported to sustain long term recovery and more fulfilling, purposeful lives.
With an expanding portfolio of UK-wide programmes, we are seeking a highly motivated Programmes Manager who excels in programme management and delivery to join our growing team.
Working closely with the Head of Programmes and colleagues, you will manage the delivery of EPIC Restart's national programmes, working hands-on to support and manage a wide range of in-person and online activities, embedding good project management principles across our programmes and driving successful outcomes.
70% of our team and trustees have experienced gambling harm either directly or indirectly. Lived experience is an advantage but not an essential requirement for this role, as you will be collaborating with colleagues who bring their lived experience insights to inform our activities. But you must be passionate about making a difference and excited by the opportunity to transform lives, support people in recovery and sensitive to their needs.
If you are an experienced Programmes Manager, looking for a role that will excite, challenge and fulfil you, please head over to our website to download the Application Pack with details of how to apply.
We are here to support you, to restore your confidence and self-belief and empower you to take the next steps in your journey of recovery.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The EPIC Restart Foundation empowers people to restart positive lives after gambling harm.
"I will be forever thankful to EPIC Restart Foundation for being the turning point in my life where I found my purpose again.”
Do you have a passion to support people after an addiction and enable them to lead more fulfilling, purposeful lives? Do you want to raise awareness in communities about where to seek support after gambling harm and help break down the stigma around gambling addiction?
We are seeking an energetic and highly organised individual to join our team as Community Outreach Manager to manage our new REACH programme – building relationships with voluntary and community organisations to help them support others who may struggle to overcome gambling harm - working especially with hard-to-reach audiences and ethnic minority groups.
Lived experience of gambling harm (either directly or indirectly) is an advantage but not essential requirement for this role as you will be collaborating with colleagues who will contribute their lived experience insights to inform REACH activities that you project manage. But you must be passionate about making a difference and excited by the opportunity to transform lives, support people in recovery and be sensitive to their needs.
You will work hands-on to organise and facilitate delivery of a wide range of REACH activities with community organisations including workshops, lived experience events, drop-in advice sessions and social media activities - aiming to reach diverse audiences, reduce stigma and encourage wider discussion about gambling harms recovery.
If you have experience of working with community organisations, good project management skills and an understanding of the inequalities and stigma that prevent people from reaching out for support around gambling addiction - then we want to hear from you.
Please head over to our website to download the Application Pack with details of how to apply.
We are here to support you, to restore your confidence and self-belief and empower you to take the next steps in your journey of recovery.
Hours: 35 hours a week
Salary: £35,418 - £39,146
Location: London (with option for hybrid working)
This is an exciting opportunity for someone who wants to help ensure that advisors have the resources and knowledge they need to help low-income families access financial support through our training programmes and sector-leading publications.
The Events and Marketing Officer plays a pivotal role in ensuring the seamless execution and promotion of this dynamic events programme.
We welcome applications from any individuals with the skills and experience listed and we can be flexible in terms of the conditions of employment. We are happy to discuss alternative working hours, days and patterns, and any additional needs or requirements. CPAG also prioritises and has a commitment to equal opportunities, which you can read more about in the job pack.
For more information about this post and to apply, download the Events and Marketing Officer job pack and application form on our website.
If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us at the address listed on our website.
Closing date for applications: midnight, Sunday 9th June 2024.
Interview will be held on: week commencing 17th June 2024.
Child Poverty Action Group works to prevent and end child poverty – for good.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As our PR Manager for the Midlands and the North of England, you will raise the profile of the British Heart Foundation (BHF) in support of our lifesaving work.
Responsible for creating awareness of BHF, you’ll focus on our research funding and its impact to grow our support and income. You’ll promote BHF’s work, influencing local partners and shaping the charity’s reputation through media, engagement events, and other communication channels.
Working with local teams to devise and deliver impactful communication strategies, you’ll meet challenging KPIs and demonstrate significant impact which should raise the public’s propensity to give. You will work with the UK-wide media team to devise and deliver PR strategies to promote key brand and awareness campaigns.
Your local expertise will guide the way we influence and use both traditional media, digital channels, and engagement opportunities.
Working arrangements
Fixed term contract until 31 March 2025, covering secondment. Start date is as soon as possible.
This is a home-based role with occasional travel across the Midlands and North of England. There will also be a requirement to travel to BHF offices where necessary for team events and meetings.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
About you
As our ideal candidate, you bring in-depth knowledge of the media landscape in the Midlands and North of England, and demonstrable experience of finding and developing stories for the media, delivering successful communications campaigns, and working collaboratively in a media team.
With strong experience gained as a journalist or in a communications role (either in-house or agency), you have excellent written and verbal communication and presenting skills, the ability to build trust and relationships, and strong creativity in developing campaigns. You can take complicated information and translate it into consumer-friendly communications.
A confident self-starter who enjoys travelling across the UK, you can work under your own initiative as part of a supportive and geographically dispersed team.
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity, and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Benefits
To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.
Interview process
Please note interviews will be held virtually over Microsoft Teams.
How to apply
It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Should you need any adjustments to the recruitment process, at either application or interview, please contact us.
Please note the internal job title for this role is Communications and Engagement Manager – Midlands & North of England.
Our vision is a world free from the fear of heart and circulatory diseases.
Could you be our next Snow Camp London Programme Manager?
Since 2003, we have been harnessing the power of skiing & snowboarding to break down barriers, broaden horizons and address the biggest social issues facing underserved young people today.
Our accredited programmes are unique and attractive to young people who are less likely to engage with mainstream provision. Taking them from beginner to qualified snowsports instructors in just one year with volunteering and apprenticeship progression routes available at the end. Alongside learning to ski or snowboard, young people also have access to wellbeing support with the emphasis on improving young people’s mental health and wellbeing.
This is a really exciting opportunity to play a key role in Snow Camp’s development in London, with programmes running from The Snow Centre, Hemel Hempsted. So, if you love working with young people and have solid experience delivering youth programmes, combined with a passion for snowsports – and if you are looking for a challenging and rewarding role working with a committed team of staff at Snow Camp and some amazing young people – this job could be the job for you!
Experience of working successfully with underserved young people in a range of settings will be essential to the post. Furthermore, experience within a snowsports field and passion for supporting young people generally will be a huge advantage!
Project management, logistical skills, relationship management, communication and presentation skills will all make up the job. Along with youth work experience to deliver life-skills or group workshops to motivate young people to work towards meaningful goals – these will all make up the job.
This is a key post requiring at least 2 years’ experience involving the above skills, together with proven project management and budgeting experience.
Job Description: Please download full JD & Personal spec below in the application resource section.
To Apply: Please send your CV and a covering letter telling us why you want to work for Snow Camp and how you meet the requirements of the job above.
Closing Date: Midday on Tuesday 11th June 2024
Interviews: Thursday 20th June 2024 at the Snow Camp London Office, Holloway Neighbourhood Group, 84 Mayton Street, London N7 6QT.
Salary: £30,000 per annum plus 10% bonus (£3000) paid in July each year = £33,000 total.
(In the first year the bonus is paid pro rata based on number of months worked up until July).
Since 2003, we have been harnessing the power of skiing & snowboarding to break down barriers, broaden horizons & raise aspirations for young people
The client requests no contact from agencies or media sales.
IPS Employment Specialist
Location: Scarborough
Salary: £24,020-£30,790 per annum
Job Type: Fixed Term Contract, 16 months
Humankind is one of England’s most successful home-grown charities. They provide free, confidential support for alcohol, drugs, housing, or mental health in friendly local places across the UK.
The organisation is committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining their teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in the service users and their ability to make positive changes when they don’t always believe in themselves.
The Role
They are seeking an employment specialist to work within the Individual Placement and Support (IPS) team based in Scarborough. The IPS team help to find meaningful jobs for people they support that suit their skills, abilities and experience.
As an Employment Specialist, you’ll not only transform the lives of the people you work with, but you’re also creating a fairer and more inclusive society. You’ll join a passionate, driven team and receive the training and support you need to advance your career in a rewarding, diverse and fast-moving environment.
Skills and Qualifications
The organisation welcomes people from a range of backgrounds and with all kinds of life experience, but here’s what they’d like you to have:
- Experience or an understanding of working with people with substance misuse issues, or similar groups.
- Experience of working with people on a one-to-one basis, offering motivation and support.
- Empathy with those with substance misuse needs.
- The ability to build good relationships with a range of different people, from employers to clients.
- The ability to manage multiple tasks at once.
- A passion for making a difference to peoples’ lives.
- A degree-level education, or equivalent career experience.
- A full UK driving licence and access to a vehicle is essential.
Benefits
- Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
- Annual leave purchase scheme
- Enhanced occupational sick pay
- Enhanced employer contribution to your workplace pension
- Death in service benefit
- Free Will writing
- Eyecare vouchers
- Blue light card discount
- Fantastic learning and development opportunities, including free training courses
- Work-life balance- flexible working and family friendly policies
- Happy, Healthy You! – their wellbeing offers for their workforce
- Employee Assist Programme and Humankind Support Networks
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.
Are you looking for a role within an organisation where the work you do makes a real difference to people's lives? Are you looking to develop your fundraising experience with a sector-leading team? If the answer is yes then our Supporter Care Team Manager could be for you.
Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Fundraising team to get out there and bring in the funds we need to protect children and prevent abuse. Join us as a Supporter Care Team Manager, and get more people involved in change that means everything.
This role sits within the Income Generation Directorate our aim is to maximise resources for the NSPCC's mission by raising funds, providing the best possible supporter experience, and building long-term relationships between donors and our cause.
The Supporter Care Team Manager sits within the Supporter Care team and Supporter Service Department. This is one of the customer care focused teams within the Supporter Services department, which is part of the Operations structure, within the Income Generation directorate.
This role means a lot to our Supporters. You will line manage the team providing the first point of contact for the many thousands of people who get in touch with the NSPCC each month. Whether by email, phone call or letter, this might be the only contact that person has with the NSPCC. For this reason, the team take every opportunity to give our supporters a personal and rewarding experience, making sure they go away feeling more engaged with our work and knowing how much we genuinely value their support. The Supporter Care Team Manager will lead, direct, coach and encourage our staff to give the best service to our supporters whilst also having an eye for processes and systems to enable the smooth running of the team.
The ideal candidate will recognise the following skills in themselves:
- Excellent interpersonal and customer service skills
- Experience of working effectively with people from different professional backgrounds.
- Excellent written communication skills and excellent listening skills with a particular ability to control telephone conversations to a high standard, including handling distressed, confused or aggressive callers.
- Ability to effectively support and coach supporter care advisors with supervisory responsibilities
- Ability to think creatively – to be able to identify ways to improve customer service standards and demonstrate problem solving skills.
- Knowledge and understanding of the importance of racial and cultural difference and of disability and an ability to respond to a diverse user group.
- Well-developed basic IT skills and experience of using a client information data base.
- Ability and willingness to assist in the promotion of NSPCC services, principles and values to a variety of audiences, including fundraisers, media and other professionals, including oral presentations.
This is a real opportunity to make a difference to children's lives, but we also like to reward people by offering a great working environment, being part of a friendly and supportive team, and offering stimulating and challenging work, with plenty of development opportunities. We offer a variety of rewards and benefits including generous annual leave, employee benefits and assistance programme, pension and life assurance schemes.
Join us at this exciting time and you'll become part of an expanding team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working.
Age UK's impactful Research Team are offering a fantastic 2 year fixed term Research Officer opportunity. In this role you will provide statistical and quantitative research support to colleagues across the charity, including policy and campaigns, media and fundraising.
The successful postholder will:
* source local, national and international statistics
* develop a database of statistics
* create data visualisations
* produce statistical notes
* support colleagues across Age UK to interpret and communicate statistics appropriately
This important work will cover the many aspects of ageing and later life which are of interest to Age UK, including income (pensions, benefits, poverty), health and care, and loneliness and social isolation.
This is an exciting hybrid opportunity, offering a blend of flexible working between home and a central London co-working hub.
Must haves:
* Ability to source data and statistics
* Ability to appropriately assess the quality of information sourced
* Ability to accurately interpret and present data and statistics
* Ability to support non-specialist users of data with interpretation, presentation and communication
* Skills in database management and manipulation
* Experience of or interest in learning to use data visualisation packages (e.g. Flourish, Power BI)
* Ability to set priorities and meet tight deadlines
* Knowledge of or interest in learning about issues affecting older people
Great to haves:
* Experience in use of packages for statistical analysis (e.g. Stata, R, Python)
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.