Full-Time Jobs
Can you juggle multiple priorities?
Are you organised and proactive?
Do you want to make a real difference to the lives of others?
This could be the perfect job for you.
We are seeking a forward thinking, flexible and proactive Operations Assistant to join Weston Park Cancer Charity. You will be supporting the Operations Manager in delivering and maintaining an effective operational function at the charity. Including, Health & Safety, Premises, Facilities, Vehicle Management, and IT Services. This is the perfect role for anyone who loves to be in the thick of the day-to-day running of an organisation and who can juggle multiple priorities.
This is an exciting opportunity for someone who is looking to develop their knowledge of operations, Health and Safety and policy writing with great scope to develop your skills whilst also contributing to a great cause. If you are interested in a fast paced and exciting role and helping us deliver our mission; a better life for those living with and beyond cancer in our region, we would love to hear from you.
What you do
Main purpose of post
As the Operations Assistant you will be supporting the Operations Manager in delivering and maintaining an effective operational function at the charity. Including but not exclusively, Health & Safety, Premises, Facilities, Vehicle Management, and IT Services.
This is an exciting opportunity for someone who is looking to develop their knowledge of operations, Health and Safety and policy writing with great scope to develop your skills whilst also contributing to a great cause.
Key Responsibilities:
Operational Support
· Act as the first point of contact for premises, facilities, IT and Estates issues across all Weston Park Cancer Charity locations.
· Assist the Operations Manager in maintaining a secure and organised premises and facilities, which ensure colleagues, volunteers and visitors are safe and experience a welcoming environment.
· Support the Operations Manager in the successful delivery of the Annual Operations plan.
· Provide administrative support to the Operations Manager and Operations Working Group.
· Support with updating operational policies and procedures.
· Act as a Charity Data Protection Officer (DPO), alongside the Operations Manager - following relevant training, to promote a strong GDPR culture.
· Assist in the coordination of the charity car maintenance and safety checks, including keeping auditable records.
· Assist in the control and coordination of the use of charity space and assets, including liaising with contractors and Sheffield Teaching Hospitals (STH) on relevant matters as required.
· Act as a designated keyholder, responsible for the opening and closing procedure.
Health & Safety
· Serve as the first point of contact for all Health & Safety matters, including incidents and accidents, ensuring accurate recording and reporting.
· Provide operational and administrative support on all Health & Safety matters at our sites and external locations (including external events and the Outreach Service, updating COSHH reports)
· Assist in the procurement and delivery of training.
· Help establish and maintain safe working practices and policies and undertake basic risk assessments.
Workwear and equipment
· Act as the first point of contact for workwear and equipment requests; including being responsible for issuing and returning stock, regular stock checks and ordering stock as required.
Tech Support
· Serve as the first point of contact for general IT enquiries
· Consult with IT consultants to ensure adherence to processes
· Work with the Operations Manager to implement processes that maintain the IT security score.
· Assist in the onboarding and offboarding of employees, including software licenses, logins, and induction training
General Administrative Support & Development
· Handle general enquiries from staff, patients, and volunteers efficiently.
· Manage the operations team telephone, email, and postal enquiries.
· Assist the Operations Manager with the procurement of stationery and consumables.
· Assist the wider team with ad hoc work and undertake small projects that support the charity's work. e.g. Events, Logistical and Tech Support.
Environmental Advocate
· Work with the Operations Manager to promote environmental awareness and encourage the charity adopts a green approach (e.g., recycling, energy use, carbon footprint)
· Identify and implement actions to reduce environmental impacts, costs, and/or increase income under the direction of the Operations Manager.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Who you are
We are seeking a highly motivated individual who shares our values to join Weston Park Cancer Charity’s busy charity team. Our Operations Assistant will play a vital part in our team and help us to deliver our vision: a better life for those living with, and beyond, cancer in our region. If you are interested in progressing your career within an organisation which makes a real difference to the lives of thousands of people, we’d love to hear from you.
About you:
· You will be a forward thinking, team player with a ‘can do’ attitude & part of a fast-paced charity team.
· You will have excellent communication skills (both written and oral).
· Able to manage your own workload and priorities to agreed deadlines.
· Participate in and contribute to team meetings.
· Co-operate and liaise with colleagues, working in a professional manner at all times.
· Act as an ambassador for Weston Park Cancer Charity, reflecting the objectives and values, and to always work in the best interests of the charity.
· Support and encourage harmonious internal and external working relationships.
· Make a positive contribution to volunteer involvement in delivering the charity’s strategy and raising the profile of Weston Park Cancer Charity.
Our Total Rewards Package
Our Total Rewards Package is the result of staff feedback and best practice across the charity, public and private sectors. Some of our key benefits, depending on eligibility, include:
· 27 days (plus bank holidays) annual leave
· Option to purchase additional five working days per year
· Westfield Health level 4 coverage
· 12 weeks maternity leave at 100% pay and an additional 6 weeks at 50%
· Up to 2 weeks full paternity pay
· NHS benefits
· Hybrid working
· A minimum 4% employee / 6% employer contribution through our Auto Enrol private pension scheme. *Tax relief is automatically claimed for the staff member.
· Death in service cover
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join a team with a bold mission – at Swindon & Gloucestershire Mind, we are dedicated to reshaping the landscape of mental health and emotional wellbeing in our community. The Rough Sleeper Practitioner will be the forefront of a critical support system for people experiencing homelessness. You will be working with people with mental health needs, offering wellbeing support to rough sleepers identified in the borough.
What You'll Do:
- Collaboration and Efficiency: Work hand-in-hand with existing Mental Health Provision. well as other local agencies/organisations to effectively support young people transitioning from services.
- Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.
Why Join Us:
• Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community.
• Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon.
• Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact.
Together, we can build a brighter, healthier future for Swindon. Your contribution can make all the difference.
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
The client requests no contact from agencies or media sales.
The corporate communications team are looking for a friendly and enthusiastic team member to support with developing communication plans, building relationships with key stakeholders, and supporting both online and in person events.
You will need to be an excellent communicator, be able to manage a varied and busy workload and have experience of events and customer service.
The successful candidate will support communication plans for Girlguiding's international offer to girls and young women, as well as provide logistical support for a range of events.
This role offers an excellent opportunity to someone who is interested in kick starting a career in fundraising but who is wanting to gain insight into the essential ingredients that underpin successful income generation first.
You will be utilising your excellent organisational and prioritising skills whilst working in a fun fundraising environment focussing on a range of income streams which includes donations from the general public, businesses and institutional funders, animal adoptions, mass participation challenge events, campaigns, legacy and other engagement events. As the Helping Rhinos Fundraising & Charity Administrator, you will be playing a key role within our small team. By taking responsibility to manage the charity’s key fundraising administration tasks you will play a vital role in ensuring the organisation runs efficiently and effectively both for the team but most importantly for our supporters!. Your efforts will therefore directly contribute to the sustainability and growth of Helping Rhinos.
This is a full time position with the working week being Monday to Friday, 9am to 5pm.
Flexible working patterns will be considered
Please include a CV and cover letter with your application.
The client requests no contact from agencies or media sales.
Department: Youth and Employability
Reports to: Senior Manager - Youth and Employability
Responsible for: Part time Youth Workers and sessional staff.
Contract: 12 months FTC
Working Pattern: Full Time (Part Time will be considered)
Salary: £25,000 - £28,000 (Dependent on Experience
Closing Date: 4th June 2024
With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life.
Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the ‘Football League Community Club of the Year’ award four times and now employs more than 100 members of staff.
Main Purpose of Job
The Youth Project Coordinator will set up, design, and deliver high-quality, innovative and engaging youth programmes for young people in the Hounslow borough and neighbouring areas. Including youth-led projects, holiday programmes, trainings, weekly groups and school activities.
The Youth Project Coordinator will lead, develop, and champion the youth voice at the Trust. Through building strong and trusting relationships with young people and ensuring young people are represented from all areas of the Trust and the boroughs that we work in.
The Youth Project Coordinator will work with schools, local community groups, charities, and the local authority to ensure young people are able to access the provision and to enhance opportunities available for young people.
About You
You will have knowledge and understanding of personal, social, and educational youth work topics and ability to deliver high quality sessions. With the ability to lead and work independtly as well as working colloboratively as part of a team.
The postholder will have good communication skills with the ability to build a postivie rapport and have an empathetic approach with the young people we support.
This role will invovle evenings and some weekend commitments.
Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. We welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.
Should you require any workplace accommodations (also known as ‘reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process.
Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years.
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The client requests no contact from agencies or media sales.
You will be working from the Haverfordwest Office, as well as being home based, and travel throughout Pembrokeshire is essential.
Salary: Band DP3 £23,050 - £24,670 depending on experience
Hours: 35hrs per week full time, and job share will be considered
We are looking to recruit a self-motivated, enthusiastic, hard-working experienced Information & Advice Officer to join our organisation.
You will be committed to providing up-to-date information and advice to older people and their carers in outreach locations, via telephone, online and face to face.
Working to approved quality standards, you will be responsible for the effective delivery of providing advice covering a range of topics including (but not exclusively); Welfare Benefits, Social Care and local services.
Experience of delivering Welfare Benefits Advice is required.
Closing date: There is no formal closing date. Applications will be reviewed as received until the position is filled. If you are interested, please therefore apply as soon as possible.
Interviews: To be confirmed – via Microsoft Teams
This is fixed term contract funded initially until March 31st 2025 and subject to review and funding thereafter.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
This is an exciting time to join a highly successful and friendly fundraising team at Meningitis Research Foundation (MRF) as out National Events Fundraiser. Our ideal candidate is passionate, proactive and organised and will enjoy supporting hundreds of Team MRF runners who are fundraising to defeat meningitis.
Events Fundraiser
Salary: £23,000-£28,000 (depending on experience)
Location: Bristol, hybrid or remote working with monthly meetings in Bristol
MRF National Events Programme
The MRF National Events Fundraiser is responsible for a significant proportion of our events income with hundreds of runners each year taking on the challenge of participating in iconic races such as TCS London Marathon and A J Bell Great North Run.
Many of our race participants join Team MRF for deeply personal reasons, having had first-hand experience of the disease. Without Team MRF runners we would not be where we are in the race to defeat Meningitis, they are fundamental to our work and have been so since our early days as a charity.
The National Events Fundraiser is an enjoyable role at MRF within a very successful fundraising team, which last year raised over £500,000 by supporting hundreds of runners on Team MRF.
About Meningitis Research Foundation
Meningitis Research Foundation is a leading UK and international charity working to defeat meningitis wherever it exists.
It strikes quickly and can affect anyone of any age. We are driven by the call of people who have experienced the devastating effects in their lives. Their demand is simple and powerful - to ensure “no other family has to go through what we have”.
Our vision is of a world free from meningitis and septicaemia. A world where effective vaccinations can protect everyone. A world where people who do get the diseases get the most effective diagnosis and treatments possible. A world where people affected and their families have the best support and information.
Role Summary
This role is all about working with people, encouraging them as part of Team MRF and supporting them to reach their fundraising goals. You will need to be enthusiastic, outgoing and thrive in motivating people to take action through their fundraising.
You will need to be an advocate for MRF’s work to defeat meningitis, enabling people to achieve their goals and achieving the best for the Charity. It is through the determination of everyone involved with the national events programme that we are able to deliver a number of our goals as a charity. You will harness that passion to help each runner succeed and understand what a difference they make along the way.
With many different elements to the role from planning, marketing, stewardship and event delivery you will need to be flexible and adaptable. This isn’t a fully desk-based job, as at different points of the year you will get the chance to meet Team MRF runners face to face by attending the events themselves and delivering celebratory post-race receptions.
With large teams of runners across a rolling annual events programme you must feel comfortable in managing deadlines, overlapping plans and keeping on top of supporter communications. Whilst we have systems in place to support this, our ideal candidate is someone who enjoys taking responsibility for their own workload.
This a fun role that sees the events through from start to finish and a great opportunity for the right candidate.
Closing Date: 9am Monday 3rd June 2024
Interviews will be held in Bristol or on Zoom from Friday 28 Monday 10th June or sooner should early candidates apply.
Applications will be reviewed, and interviews offered, on an on-going basis. We reserve the right to close the role earlier than the closing date, should a suitable applicant be found. We advise you to submit your application as soon as possible.
Interested?
If you would like to find out more, please download the job pack and application form. Completed applications should be emailed to MRF.
PLEASE only read on if you are a people person who is full of energy with a passion for making a difference to people experincing homelessness in Bedford. If this is you and you are a fantastic fundraiser please apply!
Job title: Fundraising Officer
Location: Bedford (Prebend Centre), with outreach to Bedford
Contract: 24 months
Salary: £29,605 per annum
About Us:
SMART CJS has been providing life-changing services to individuals with complex needs since 1996. Our purpose is to offer immediate support and long-term solutions for those experiencing homelessness in Bedford. We strive to prevent homelessness, eliminate stigma, and empower communities through education.
Our vision is a future where homelessness in Bedford is rare, brief, and non-recurring. We aim to ensure every individual has access to safe housing, necessary support services, and opportunities to lead a fulfilling life.
Our mission is to stop the downward spiral to homelessness by offering comprehensive support services shaped by those with lived experience. We provide robust prevention programs, addressing both immediate needs and root causes of homelessness. We respect and support the diverse lifestyle choices of our service users, delivering all interventions with dignity and respect.
The Role:
As our Fundraiser, you will develop and lead our community fundraising strategy, aiming to raise £90,000. You’ll manage individual giving, lead events, engage with local businesses, and inspire community support. Your efforts will help us continue our vital work in Bedford and Milton Keynes.
What We Offer:
- A supportive and passionate team and the chance to make a tangible impact
- Flexible working arrangements, including some home-based work
- 27 days Annual Leave (rising to 30) + Bank Holidays (pro rata)
- Birthdays off
- Generous Pension scheme
- Excellent Development and Growth Opportunities
- Access to a Charity Worker Discount scheme
- Access the company health and wellbeing service including support with mental health, legal advice and more
- Access to an online GP service (same day appointments)
What We’re Looking For:
Proven fundraising experience or a relevant qualification. Excellent communication and relationship-building skills. A proactive and driven attitude. Local knowledge and a connection to the community. Flexibility to attend events outside normal hours. A car driver with access to a car.
Join Us:
If you’re ready to use your fundraising skills to change lives and support a charity that puts people first, we’d love to hear from you. Apply now and be part of something special at SMART CJS. The deadline for applications is 31st May 2024, so be quick!
The client requests no contact from agencies or media sales.
Fixed Term Until 1st April 2026
Twickenham
Ref SWT-241
Are you a proactive, highly organised and collaborative individual with a proven record of supporting young people, who have multiple and complex needs within a supported accommodation setting? Do you have strong experience of engaging positively with vulnerable young people or other vulnerable groups and a sound understanding of relevant policies and legislation?
If so, St Giles has a rewarding career opportunity for a Senior Support Worker to join our dynamic team and use your expertise to work on a vital multi-disciplinary residential support service for young people that will allow them to exit environments involving youth violence, reach their goals and aspirations and move on successfully to independent living and, importantly, to sustain this life.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
Working as part of a multi-agency team, we will count on you to lead by example, be the day-to-day expert within the team, and be a positive role model to the team of caseworkers. Using a strength-based approach, you will provide support, advice and advocacy for young people and their families regarding accommodation, working through person-centred support plans designed to promote choice and control for young people. You will ensure, on a day-to-day basis, that all monitoring information and evidence is being recorded and collated correctly, and that you promote inter-agency collaboration in the assessment and planning process and include appropriate agencies in the delivery of the service.
The delivery of a holistic support service, working solo or with colleagues as the situation dictates, is also a crucial element of this role, where you will provide practical guidance on issues such as social and housing support, ETE options, benefits work, debt advice and cleaning. Promoting the value of lifestyle changes to the young people being supported and operating within clear professional boundaries are also key duties.
What we are looking for
- Experience of using support plans to enable young people to successfully access and sustain accommodation and support services.
- Experience of providing support, advice and advocacy.
- Substantial experience of assessing risk and implementing safety procedures when thinking about young people involved in or at risk of violence or exploitation.
- Proven experience of working in a high intensity environment.
- A relevant qualification to a good standard or be working towards one.
- Excellent interpersonal, prioritisation and communication skills, verbal and written.
- A flexible, collaborative and professional approach to your work.
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
To apply, please visit our website via the ‘Apply’ button. We encourage you to apply early as we will be shortlisting as applications come in.
Closing date: 23rd June 2024. 11:00pm
Full time (flexible working options available)
Permanent
Hybrid – Farringdon, London/Home based
Closing date: 2nd June 2024
Ref 6588
Save the Children UK have an exciting opportunity for an individual with extensive leadership and education experience to join us as our Senior Education Advisor where you will work with the Programme Quality and Impact (PQI) department to ensure we deliver high-quality, evidence-based programmes and develop technical approaches to achieve positive sector-wide change for children.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As Senior Advisor, you will provide global thought leadership in your technical area and drive work on specific parts of the Save the Children UK's strategy. You will represent the organisation regularly with external experts and will lead on technical engagement with partners. You will be a recognised expert in your field, providing leadership on complex assignments and projects, and providing technical guidance to others in resolving complex issues in a specialised area.
Senior Education Advisor – Teachers
As the Senior Education Advisor, you will have a strong focus on our work on Teacher Wellbeing and Professional Development. Save the Children UK leads the Enabling Teachers Common Approach for the Movement and seeks to ensure our programming with teachers delivers improvements in learning outcomes. This role would lead aspects of our Enabling Teachers work and represent it externally and internally. It will also ensure we are building evidence of learning in our teacher and other education programmes, especially acquisition of foundational skills.
You will be responsible for leadership in this focus area for SCUK and across the Movement to advance the organisations strategy ambition and LEARN Global Goal. This will include global thought leadership internally and externally in this focus area. This role will provide leadership to advance our teacher work through advocacy, programming, thought leadership and evidence & learning.
In this role, you will:
- Provide global leadership (e.g., in internal and external working groups) in the technical area within the Save the Children Movement and/or wider sector.
- Lead on elements of Save the Children UK's strategy with minimum supervision, reflecting your high-level responsibilities, and articulate a compelling vision to inspire others to achieve our ambitious goals for children.
- Play a leadership role in the technical design and delivery of high-quality, strategic, inclusive, and impactful programmes, working collaboratively with stakeholders, and particularly with colleagues in country offices and partners.
- Lead the development and implementation of technical strategies and products (such as best practice & evidence based approaches, minimum standards, and publications) to a high standard.
- Build and maintain strategic partnerships, leading on engagement with partners to amplify impact.
- Drive research, evaluation, and innovation projects in your field of expertise, to expand the knowledge base, promote a learning culture and identify new / enhanced approaches to amplify impact.
About you
To be successful, it is important that you have:
- Experience and knowledge working in international development programming
- Experience of providing technical assistance and individual mentoring to NGO programmes teams in education
- Experience in the design, implementation and management of education programmes
- Experience of working in a matrix-managed context and promoting change across multiple networks
- Understanding of; child rights principles, gender and education & conflict sensitive education.
- Strong analytical and conceptual skills, and the ability to think and plan strategically; well-developed negotiation and communication skills, including spoken and written English.
- An internationally recognised postgraduate degree or equivalent experience
- Teacher training qualification or experience in teaching experience would be desirable
- Working knowledge of French is desirable
- Ability to travel up to 40% of work time.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Working as part of the Finance Team you will contribute to the delivery of an efficient finance department ensuring accurate and timely financial transaction processing including purchase invoice processing, checking and approving expense claims, weekly BACS payment runs and cash book postings all in line with Kew’s financial policies and procedures.
To be successful you will need to be a methodical and proactive employee; working closely with the Finance team, Kew staff and external suppliers as part of the transaction processing team, demonstrating excellent customer service together with strong communication skills both orally and in writing.
Our ideal candidate will have experience in accounts payable and be able to demonstrate a clear understanding of what is required backed up by experience in the role.
Experience with Agresso would be desirable.
This role is based at Kew with the option of regular home working, subject to operational requirements.
About Us
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.
We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.
Join us on our journey as protectors of the world’s plants and fungi!
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.
No agencies please
Are you looking for a new challenge? Do you have at least 6 months’ experience giving advice on a broad range of subjects such as money, benefits and housing? Are you an excellent communicator and willing to take the lead? If so, this could be the perfect opportunity for you!
North Yorkshire Citizens Advice & Law Centre is an independent charity providing free, confidential and impartial information and advice on a range of issues. We have 8 offices throughout North Yorkshire and help over 25,000 people every year. We are seeking an Advice Session Supervisor who will be responsible for providing support and supervision to staff and volunteers in our Harrogate and Skipton offices, as well as team members working remotely or at outreach settings. The successful candidate will be willing and able to work within and travel between both offices.
The role involves managing the practicalities of advice sessions and supporting staff and volunteers to ensure we are consistently providing high quality advice. We are seeking someone who works well within a team and who has the ability to adapt the level of support to each individual whilst giving appropriate encouragement and challenging constructively when necessary.
Applications closing date: 10 June 2024 (9.00am)
Reserved interview dates: 13 – 17 June 2024
Prospectus is proud to be working with Stop Domestic Abuse to recruit two full-time Refuge Workers. Stop Domestic Abuse support all those affected by domestic abuse by providing innovative and unique services. They ensure that victims are supported to recover, and perpetrators are supported to change their behaviour.
Refuge workers will provide safety planning, support, advice, and assistance to children who have experienced domestic violence and abuse and are staying in the refuge. The work will focus on preventing domestic abuse by providing support and facilitating safe space for children and young people and peer support networks in the refuge and supporting children and young people to keep safe in/maintain their refuge accommodation.
Additionally, you will establish and maintain links with statutory and voluntary agencies; to promote and support the welfare of families who have experienced domestic abuse. Form and maintain relationships with local specialist domestic abuse services, and finally, ensure that child welfare is ensured in accordance with Stop Domestic Abuse’s Protection from Abuse Policy.
This role includes the opportunity to be on call out of office hours as this is a 24-hour, 7 day a week service running outside of usual service hours. The on-call out of hours service may involve the following duties and responsibilities, this is not an exhaustive list and is subject to change to ensure contract and service delivery requirements are met by the organisation and to provide a high-quality service to people affected by domestic abuse. Stop Domestic Abuse is committed to running a 24-hour service to people affected by domestic abuse that is accessible, supportive and welcoming.
To be considered for this role you will have excellent communication, negotiation, and advisory skills, both written and verbal. An understanding and awareness of the needs of women, men and children of all ages who have experienced domestic violence and have strong crisis management skills and the ability to deal with stressful and difficult situations.
*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
To apply for this position, in the first instance please send us your CV only. We will then contact you to discuss the role in greater detail, and the next steps in the application process. At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds.
Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have experience of outbound calling in a call centre environment? Do you thrive on connecting with people and making a difference?
Look no further! Join our team as a fundraising call centre agent and contribute to world free from the fear of heart and circulatory diseases. A world without heartbreak.
About the role
As a valued member of our Customer Engagement team, your role will be pivotal in driving our support and fundraising efforts through outbound calling. Your mission is to connect with our British Heart Foundation (BHF) supporters, who are the lifeblood of our organisation.
Here’s how you’ll make a difference:
- Supporter Engagement Specialist: Connecting with our BHF supporters through outbound calls.
- Fundraising Event Advocate: Promoting major fundraising events like the London Marathon and the London to Brighton Bike Ride.
- Customer Experience Ambassador: Enhancing satisfaction and relationships through social media and stewardship activities.
We are looking to start someone in the this role on 24th July 2024.
About you
- Outbound Calling Experience: You’ve honed your skills in a call centre environment, where you’ve built strong relationships over the phone. You can use your experience in this environment to enhance our customer experience and drive fundraising revenue.
- Exceptional Communication Skills: Your written and spoken English is impeccable. You’ve previously experience engaging with customers via social media.
- Tech Proficiency: Your computer literacy is top-notch, you have experience with Microsoft Office, CRM systems, and data entry.
- Outstanding Customer Service: World-class customer service is your mantra. Your empathy and enthusiasm radiate, and your skills enable you to facilitate informative and engaging customer interactions.
- Attention to Detail: You’re meticulous. Whether it’s accurately recording data or ensuring smooth operations, your administrative skills shine through.
Working arrangements
Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday, with flexibility to work 11:00am - 07:00pm during peak event season.
This is a blended role, where your work will be dual located between your home and our Birmingham office (B37 7YE).
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. At the moment, the team typically go into the office once a week on a Wednesday. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
What can we offer you?
Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential. We have a strong culture of internal progression and will actively support you to develop your career within the Customer Services team and the wider organisation.
Our generous staff benefits include:
• 30 days annual leave plus bank holidays
• Private medical insurance
• Dental health cover
• Contribution towards gym membership
• Pension with employer contribution up to 10%
• Life assurance
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
What is the interview process?
We are planning first stage interviews to be a telephone interview Q&A and role play. The second interview will be an assessment centre at Birmingham Office (B37 7YE).
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced contact centre professional with a passion for exceptional customer service? Do you thrive in an inclusive and innovative team environment?
If so, we invite you to join our growing contact centre team at the British Heart Foundation (BHF). As a Contact Centre Advisor, you'll play a crucial role in supporting our life-saving research.
About Us:
At the British Heart Foundation, we are dedicated to making a real difference. Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
Our Contact Centre team is expanding, and we are seeking enthusiastic individuals with a strong customer focus to join us!
About the role
As a Contact Centre Advisor, you will be the first point of contact for our customers, supporters, and fundraisers. Your mission will be to provide an exceptional customer experience by keeping interactions Epic, Emotional, and Easy. Your daily tasks will include:
- Responding to and resolving inbound queries via telephone, email, and live chat.
- Providing information, taking donations, and resolving customer complaints or queries.
- Using our ticketing and CRM systems to update customer records with preferences and reasons for contact.
In this dynamic and customer focused role, you'll harness your active listening, empathy, and problem-solving skills to guarantee a seamless and positive customer experience.
About you:
We are looking for candidates with the ability to remain calm and patient in fast paced environment, providing consistent and engaging support, as well as the following key skills:
- Contact Centre Experience: Preferably you will have a proven track record in a contact centre or call handling environment, demonstrating your ability to handle inbound queries effectively.
- Passion for Customer Service Excellence: A genuine enthusiasm for delivering exceptional customer service, with a commitment to making every interaction a positive and memorable one.
- Excellent Communication: Strong verbal and written communication skills to convey information clearly and professionally to customers and colleagues.
- Digital Proficiency: Excellent IT skills and able to navigate multiple systems, allowing for seamless navigation and efficient customer support.
- Multitasking: You have the ability to handle multiple tasks simultaneously, prioritise effectively, and manage your own time efficiently.
- Adaptability: You can remaining calm under pressure, adapt to change, able to solve problems, and maintain a positive attitude.
With these essential skills, you'll be well-equipped to excel as a Contact Centre Advisor at the British Heart Foundation.
Working arrangements
This is a 6-month fixed term contract. While initially this role is for six months, could potentially lead to permanent job opportunities.
This is a blended role, where your work will be dual located between your home and our Birmingham office (B37 7YE), 9-5 Monday to Friday, totalling 35 hours per week.
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. At the moment the team typically go in once a week, on a Wednesday. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage
What We Offer:
Joining the British Heart Foundation means becoming part of our MyBHF Career Academy, where you'll receive support, inspiration, and opportunities to develop your career. We offer generous staff benefits, including:
- 30 days annual leave plus bank holidays.
- Private medical insurance and dental health cover.
- Contribution towards gym membership.
- Pension scheme with employer contribution up to 10%.
- Life assurance.
We prioritise the well-being of our employees through our Live Well. Work Well. Programme, which provides activities, opportunities, and guidance to help you lead a healthy and happy life, both at home and at work. We celebrate diversity and inclusion and encourage all our colleagues to be their authentic selves.
Interview Process:
Our interview process involves two stages. We will conduct the initial stage via telephone interviews, followed by an assessment centre, which will take place through in person at our Birmingham Office.