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Do you want to shape how supporters experience one of the UK’s best known children’s charities?

Great Ormond Street Hospital Charity is looking for a Senior Supporter Experience Manager to lead how we design, develop and improve supporter experiences across the organisation.

This is a role with significant scope and influence. You'll lead our Supporter Experience team, own our supporter journey roadmap and work across Fundraising, Marketing, Technology and Data to create more relevant, personalised and meaningful experiences throughout the supporter lifecycle.

From understanding why supporters stay with us to designing new journeys, testing ideas and shaping how we use automation and personalisation, you'll have the opportunity to influence both our strategy and the experiences supporters have with us every day.

Salary
The salary for this role is £53,000 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
 

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Key Responsibilities

• Lead and develop our Supporter Experience team, creating a collaborative and ambitious environment focused on delivering great experiences.
• Own and evolve our Supporter Experience Framework and journey roadmap, identifying where improvements can have the greatest impact for supporters and the organisation.
• Shape supporter journeys across the lifecycle, using audience needs, behavioural insight and evidence to create more relevant and personalised experiences.
• Work across Fundraising, Marketing, Technology and Data to embed supporter experience into campaigns, planning and organisational change.
• Lead experimentation and optimisation across supporter journeys, using testing and performance data to understand what works and continuously improve.
• Shape how we use marketing automation and personalisation, working with technical specialists to turn journey ideas into effective supporter communications.
• Use measures including engagement, conversion, retention, satisfaction and lifetime value to understand the impact of our supporter experiences.
• Influence senior stakeholders and bring multidisciplinary teams together around a shared understanding of what our supporters need.
• Ensure supporter journeys are inclusive, accessible and designed with privacy, preferences and responsible use of data at their heart.

Skills, Knowledge and Expertise

• Significant experience developing and improving customer, supporter or audience experiences and journeys.
• Experience designing and optimising customer or supporter journeys using insight, personalisation or marketing automation.
• Strong people leadership experience, with the ability to motivate, develop and empower a high-performing team.
• Experience leading complex, cross-functional programmes involving different teams and areas of expertise.
• Strong strategic thinking, with the ability to turn organisational priorities and audience insight into clear journey plans and priorities.
• Excellent stakeholder management and influencing skills, including the confidence to work with senior stakeholders and challenge existing ways of working.
• Experience using experimentation, testing and performance insight to improve customer or supporter experiences.
• Understanding of lifecycle engagement, retention and the factors that build long-term customer or supporter relationships.
• Strong communication and facilitation skills, with the ability to bring people together around ideas and turn them into action.

This is a rare opportunity to shape supporter experience at scale. You'll have the team, influence and organisational reach to turn insight into better journeys—and help create experiences that make people want to stay connected to GOSH Charity for years to come.

DBS - note a Basic DBS check is required for this role.

#Senior Supporter Experience Manager #Manager #Supporter Experience Manager #Supporter Experience #Manager 

About the Role

Our small Fundraising team has benefitted from significant investment in recent years and this maternity cover role will provide vital continuity as EIA develops and expands its network of philanthropic supporters and strategic partners. You will be joining EIA at a pivotal time, working closely with the Head of Fundraising to sustain momentum across philanthropy, support the launch of our giving circle, Nature Network, and help strengthen selected partnership opportunities that contribute to our fundraising ambitions.

The fundraising team at EIA, is responsible for raising income across trusts and statutory funders, as well as raising funds from individuals. The income raised from individuals has increased in recent years and we are investing further in this area so that we can conduct even more investigative and campaigning work to protect our planet.

The role will focus on developing and strengthening relationships with High Net Worth Individuals (HNWIs), inspiring supporters to give generously, and stewarding donors so they feel closely connected to EIA’s work to combat environmental crime and abuse around the world, as well as supporting partnership activity where it aligns with philanthropic giving, cultivation and long-term relationship development.

The Philanthropy and Partnerships Manager (Maternity cover) will lead the day-to-day delivery of EIA’s philanthropy programme during the maternity cover period. This will include tailored stewardship for HNWIs, prospecting and cultivation, donor funding propositions, implementing and growing the Nature Network giving circle following its launch in September, engaging our network of ambassadors, Future Stewards, and maintaining effective systems to support growth in philanthropy. The role will also contribute to a focused partnerships pipeline, ensuring partnership activity supports philanthropic income growth and deepens engagement with EIA’s mission.

Key areas of responsibility 

Responsibilities will include, but are not limited to, the following:

Development of the existing supporter base:

• Develop and deliver a tailored stewardship programme for higher level donors.
• Establish appropriate KPIs to track progress and measure success.

Expand the donor base by acquiring new high value prospects:

• Conduct regular prospecting and cultivation to identify new potential supporters.
• Use network mapping to identify potential connections with existing stakeholders.
• Lead the development and delivery of cultivation events and exploratory meetings.

Develop donor funding propositions:

• Work with campaign teams and the wider fundraising team to develop funding propositions for HNWI and a Case for Support for the different areas of our work.

Launch and develop Nature Network and associated stewardship:

• Following the September launch of Nature Network, EIA’s giving circle, recruit new members and provide a compelling stewardship journey for supporters giving at this level.

Support aligned partnerships activity:

• Maintain and develop a focused pipeline of prospective partners where there is clear alignment with EIA’s campaigns, values and philanthropic priorities.
• Work with the Head of Fundraising and colleagues to support partnership cultivation, proposal development and stewardship.
• Lead the prospecting and stewardship of our brand ambassador programme, Future Stewards, including developing a social media communications plan with the Social Media and Digital Engagement Manager

Strategy development, budgeting and campaign reporting:

• Work with the Head of Fundraising to deliver philanthropy plans during the maternity cover period and contribute to wider fundraising strategy where relevant.
• Monitor income and expenditure across philanthropy, Nature Network and relevant partnership activity to ensure they meet budget and contribute to the mid-year reforecast process.
• Produce regular income reports that monitor performance against KPIs and feed back to the Head of Fundraising and wider organisation to share successes with the EIA team.

Person Specification

Essential

• Significant experience of identifying, cultivating and stewarding relationships with high value supporters and securing significant gifts.
• Considerable experience of developing and communicating high value funding propositions and writing compelling cases for support and applications.
• Strong verbal communication skills, confident in communicating effectively and passionately with supporters, team members across EIA and senior stakeholders.
• Excellent networking and presentation skills.
• Experience of planning and delivering stewardship events for HNWIs. 
• Experience of managing or supporting giving circles, membership-style donor programmes or structured supporter journeys would be advantageous.
• Experience of partnership development, corporate relationships or cross-sector collaboration, with the ability to identify opportunities that support philanthropic income growth.
• Driven to provide the very best supporter experience.
• Energetic self-starter able to work on own initiative with attention to detail.
• Dynamic and positive attitude. 
• Creative and innovative thinker.
• Well-organised, able to prioritise work and meet deadlines.
• Fully proficient in Microsoft SharePoint and Office 365.
• Fully proficient in Fundraising databases (CharityCRM would be an advantage but not essential)
• Solid knowledge of Charity Law and Fundraising regulations
• Strong interest in or knowledge of wildlife trade and environmental issues
• Flexibility to work out of hours at a few events through the year.

This role is based at the National Greyhound Centre, Horley, Surrey, RH6 9SX, with a minimum of three days in the office and the option to work two days from home.

Job role:

Each year, thousands of greyhounds across the UK rely on the generosity of supporters of the Greyhound Trust to find safe, loving homes. With an annual income of around £4.5 million, individual giving and gifts in Wills is central to our income generation strategy and this role lead its growth and development.

This role is perfect for an experienced fundraiser ready to own the individual giving and gift in Wills strategy end to end. You will set the direction for donor communications, appeals and the legacy pipeline, taking responsibility for income from individual donors and KPIs while working closely with the Head of Income Generation and Engagement to contribute to the overall income generation and engagement strategy.

You will take the lead in developing, testing, learning and growing the direct marketing programme and developing supporter journeys both online and offline. You’ll develop our email marketing and online supporter journeys for now and the future.

This is a broad, varied role, for a senior fundraiser. Whether your background is strongest in individual giving, community fundraising, legacies, digital or data, if you are a confident communicator with proven experience of owning fundraising strategy, income and supplier relationships ready to take your next step in animal welfare, this is the role for you.

Key responsibilities:

1. Lead the development of the individual giving and legacies strategy and annual planning, budgeting and KPIs, reporting performance to the Head of Income Generation.
2. Set the direction for a sustainable individual giving programme, growing the supporter base across all channels and developing strategies to engage and motivate supporters.
3. Own the planning and delivery of engaging, multi-channel fundraising campaigns and appeals.
4. Provide advice and support to branches for one-off lottery or other individual giving initiatives; ensuring compliance with our gambling commission licence nationally and through branches.
5. Lead the ongoing development of the charity’s programme of appeals, regular giving and sponsorship products, lottery and donor development programmes.
6. Maximise digital fundraising opportunities whilst recognising the contribution of non-digital approaches for certain audiences and product types.
7. Own email marketing and online supporter journeys.
8. Lead the legacy giving and in-memory fundraising strategy.
9. Own monthly analysis of income and expenditure against KPIs, reporting on progress and forecasting future results.
10. Design and implement a stewardship programme with particular attention to supporter journeys for new and existing supporters that increase average values and long-term support.
11. Own compliance of the individual giving programme, identifying and managing risk and escalating to the Head of Income Generation and Engagement where necessary.
12. Ensure data collection, management, use, storage and destruction comply with data protection law and best practice.
13. Work closely with other members of staff and senior managment to ensure individual giving products and initiatives are integrated with other areas of the charity, such as brand and marketing programmes, retail development and homing campaigns.
14. Own direct relationships with external suppliers, agencies and freelancers, setting briefs, managing budgets and holding them to account.
15. Act as the organisation’s senior specialist on individual giving and legacies, advising and influencing colleagues, volunteers and homing centres on how their roles can support fundraising opportunities, without formal line authority.

Essential skills and experience:

• Experience of working in a senior individual giving, direct marketing, community, or general fundraising role.
• Demonstrable track record of delivering sustained income growth and establishing new programmes of activity.
• Experience owning a budget and KPI set, forecasting, reporting to senior management and adjusting plans in response to performance.
• Proven ability to get the best out of external suppliers and agencies (copywriters, designers, mailing houses, platform developers, etc.) to maximise outcomes, setting budgets and holding suppliers to account for results.
• Demonstrable experience of donor development, journeys and stewardship at a strategic level.
• Proficient written and verbal communicator with the ability to adapt tone to engage and inspire different audiences and write compelling fundraising copy.
• Excellenet relationship and influencing skills with the ability to gain buy in and shape the approach of colleagues without formal authority over them.
• Excellent stewardship skills with the ability to communicate with supporters via letter, email, telephone and face to face with care and compassion.
• Able to plan and prioritise independently across several income streams.
• Track record of writing clear, engaging supporter communications (appeals, newsletters, thank you journeys).
• Confident using data to select, segment, or report on supporter groups.
• Experience managing ongoing relationships with individuals (donors, supporters or clients).
• Experience of legacy marketing.
• Proficiency in using a CRM to manage donor relationships and supporter journeys.
• Strong working knowledge of charity law, GDPR and the Fundraising Code of Practice with experience of ensuring organisational compliance.
• A collaborative approach and willingness to develop new areas of fundraising.

Desirable experience and qualifications:

• Relevant fundraising or marketing qualification (e.g. Institute of Fundraising / CIOF certificate, CIM), or evidence of ongoing professional development.
• Experience of legacy marketing, legacy administration, or legacy pipeline management.
• Experience of writing or approving legacy-specific communications (in-memory, will-writing campaigns, pledger updates).
• Experience designing and evaluating acquisition or retention campaigns and activity across a variety of offline and digital channels.
• Experience of building or improving email marketing programmes or automated supporter journeys.
• Experience of working with fundraising databases (e.g. Raiser's Edge, Donorfy, Beacon) and GDPR-compliant data handling.
• Experience of liaising with solicitors, executors, or handling sensitive/bereavement-related conversations.
• Experience of managing a pipeline or CRM-tracked process from enquiry through to completion.
• Have empathy and enthusiasm for the mission of the Greyhound Trust.

You will be required to work or provide support outside of standard working hours for events and operational needs, so flexibility is key. This post and its role requirement will develop with the needs of the charity.

Are you an experienced marketing professional who thrives on creating impactful campaigns, building strong stakeholder relationships and driving audience growth through insight-led marketing?

This is an exciting opportunity to join a respected professional membership organisation and educational charity at a time of significant development and growth. Working within a collaborative team, you'll lead the marketing strategy for a portfolio of professional qualifications, helping to attract future students, engage employers and strengthen the position of industry-leading qualifications.

As Qualifications Marketing Manager, you'll be responsible for developing and delivering strategic marketing plans that increase awareness, generate engagement and grow the student pipeline. You'll use audience insight, research and performance data to shape campaigns, improve customer journeys and deliver measurable results.

This role offers a unique blend of strategic marketing, stakeholder engagement and content development. You'll work closely with employers, training providers and internal teams to ensure marketing activity reaches the right audiences, communicates clear value and supports long-term growth objectives.

What you'll be doing

• Leading the marketing strategy and delivery for professional qualifications, certifications and programmes
  • Driving student recruitment and awareness through targeted B2B and B2C campaigns
  • Leading the marketing activity for a major qualification launch and ongoing promotional campaigns
  • Using audience insight, market research and performance data to inform strategic decision-making
  • Mapping and improving customer journeys to increase engagement and conversion
  • Creating compelling content across websites, email marketing, social media and digital advertising
  • Developing marketing plans, creative briefs and campaign assets that align with brand guidelines
  • Building strong relationships with employers, training providers and key stakeholders
  • Managing agency relationships and external suppliers
  • Monitoring performance, analysing results and reporting on ROI and campaign effectiveness
  

The appointed candidate will have:

• Proven experience delivering integrated marketing and campaign strategies
  • Experience of both B2B and B2C marketing
  • Strong analytical skills and experience using data and insight to drive decisions
  • Excellent stakeholder engagement and relationship-building skills
  • Strong project management skills and the ability to manage multiple priorities
  • Experience developing engaging content across digital channels
  • Confidence working with CRM systems, website platforms and marketing analytics tools
  • Excellent written and verbal communication skills, including presentation skills
  • A proactive and self-directed approach with excellent attention to detail
  • Experience within a membership body, professional education or qualifications environment would be highly desirable

Closing date: 25 September 2026

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Rehoming Centre Manager

Beagle Welfare is looking for an experienced, compassionate and highly organised Rehoming Centre Manager to lead the daily operation of our Rehoming Centre, based in Burton-on-Trent.

This is a rewarding opportunity to make a visible difference to the lives of beagles, adopters, volunteers and colleagues by creating a centre where excellent welfare, effective rehabilitation and successful rehoming are at the heart of everything we do.

As the lead on site, you will manage and develop staff and volunteers, oversee safe and efficient centre operations, and help ensure every beagle in our care receives the right support to progress towards a happy, secure future. You will also represent Beagle Welfare externally and contribute to the continued development of our rehoming work across the UK.

About the role

You will be responsible for the leadership, performance and smooth running of the Rehoming Centre, including staff and volunteer management, health and safety, site maintenance and the implementation of operational procedures. With rehoming at the centre of your decision-making, you will use data, strong people leadership and sound operational judgement to help improve outcomes for beagles and the people who care for and adopt them.

Key responsibilities

· Lead, motivate and develop a committed team of staff and volunteers, creating a positive, inclusive and high-performing culture.

· Oversee day-to-day centre operations, ensuring high standards of dog welfare, customer service, health and safety, security and compliance.

· Drive rehoming activity by supporting case progression, promoting beagles effectively and helping minimise the time beagles spend in our care.

· Manage resources, reporting and administrative processes accurately and responsibly.

· Build productive relationships with adopters, visitors, animal welfare organisations, and community partners.

· Use data, feedback and quality assurance processes to identify improvements and support consistent application of procedures.

About you

We are looking for a confident manager with experience leading diverse teams, delivering against targets and managing a varied operational workload. You will be comfortable working around dogs, including beagles with different welfare and behavioural needs, and able to balance compassion with practical decision-making. Strong communication, organisation, collaboration and stakeholder management skills are essential, as is experience in supporting continuous improvement.

You will also need a UK manual driving licence and be comfortable driving our van. Experience in a kennel or animal welfare environment would be advantageous, but above all you will share Beagle Welfare’s commitment to improving the lives of beagles and supporting the people who care for them.

Working pattern and location

This role is based at the Rehoming Centre and offers employment that includes employer provided accommodation (3-bedroom cottage) as part of the compensation package.

The centre operates between 08:30 and 17:00 every day of the year, so weekend and bank holiday working will be required on a rota basis.

Why join Beagle Welfare?

You will join an organisation driven by purpose, teamwork and a shared commitment to dog welfare. This is a hands-on leadership role where your decisions, energy and care will directly support better outcomes for beagles, adopters, volunteers and colleagues.

Are you passionate about building brands that make a genuine difference?

This is an exciting opportunity to join a well-known national charity at a time of significant ambition and growth. Working within a collaborative marketing team, you'll play a key role in shaping how the organisation is seen, understood and experienced by a wide range of audiences.

As Brand & Insight Manager, you'll be responsible for driving brand excellence across the organisation, ensuring every campaign, communication and touchpoint reflects a clear and consistent identity. You'll champion best practice, support teams across the business and help bring the brand to life in a way that inspires action, builds trust and deepens engagement.

Alongside brand management, you'll lead on audience insight, helping colleagues better understand their audiences and use insight to make smarter, more effective decisions. From developing brand assets and guidance to influencing strategic campaigns and supporting creative development, you'll be at the heart of some of the organisation's most important marketing activity.

This is a fantastic opportunity for someone who enjoys combining creativity with strategic thinking and is passionate about creating meaningful connections between organisations and their audiences.

What you'll be doing

• Acting as the guardian of a respected national brand, ensuring consistency across all channels and communications
• Supporting the ongoing development and evolution of the brand
• Building strong relationships with teams across the organisation to embed brand best practice
• Leading audience insight initiatives and championing data-led decision making
• Developing and maintaining brand assets, templates and guidelines
• Supporting the delivery of multi-channel campaigns and brand marketing activity
• Working closely with internal stakeholders, agencies and creative partners
• Leading brand reviews and identifying opportunities to strengthen impact and engagement
• Helping develop a culture of confident brand ambassadors across the organisation

You'll bring:

• Experience in brand management and brand marketing
• Excellent stakeholder management and relationship-building skills
• Strong project management skills with the ability to juggle multiple priorities
• Outstanding written communication and proofreading skills
• Experience working with agencies and external suppliers
• A strong understanding of audience insight and how it can drive better marketing outcomes
• Excellent attention to detail and a passion for maintaining high brand standards
• A proactive and collaborative approach, with the confidence to influence and advise colleagues at all levels

Closing date: 23rd September

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Introduction

Holy Trinity Church Leicester (HTL Church) are looking for a coffee house assistant manager to support the development and growth of King’s Coffee House (KCH), set in the shared entrance of the HTL building.

Our vision is to be the first point of contact between the church and the city - providing excellent food and drink, with a friendly customer experience and serve the community.

Role Description

Working under the café manager, the assistant manager is responsible for developing and growing the ministry of King’s Coffee House, assisting the management of the daily operations and volunteer teams.

The assistant manager shares responsibility for recruiting, training, and motivating the volunteer team to provide excellent customer service and represent HTL Church well to the community.

Job Specification

• Manage day-to-day operations of the coffee house, including opening and closing.
• Recruit and train volunteers in drinks/food preparation, proper use of coffee and catering equipment, and customer service.
• Where needed, create rotas and communicate with volunteers, including building a volunteer community.
• Ensure all Food Hygiene and Health and Safety procedures are followed in the café areas (including cleaning of equipment, café area, and checking bathrooms).
• Ensure all cash register transactions are accurate and that cash is securely handled and recorded.
• Assist the manager with product development including reviewing and revising menus and pricing.
• Enable the team to deliver excellent customer service, building the confidence and enjoyment of the volunteers and their sense of team.
• Nurture friendly relationships with customers to increase loyalty and grow the reputation of the coffee house, and HTL Church.
• Assist the manager with design and execution of marketing and social media campaigns (supported by the HTL media team).

Person Specification

Essential

• Understanding of the requirements of successful coffee shop management.
• Experience of leading volunteers and ability to delegate.
• Excellent communication skills with proven ability to manage a team.
• Personable and able to create a welcoming and friendly environment.
• Highly motivated, able to work on their own initiative, while serving the overall purpose of King’s Coffee House.
• Good administrative, maths, and IT skills.
• A problem solver with capacity for creative and strategic thinking.
• Reliable and trustworthy.

Desirable

• Experience of working in a coffee shop environment.
• Experience of working/volunteering in both a church and a secular setting.
• Additional Certification (training will be provided where this is missing)
o Food Hygiene level 3
o First Aid at Work
o Manual Handling
• Basic understanding of safeguarding and health and safety principles (training will be provided).

Further Information

This role holds a Genuine Occupational Requirement for an active and committed Christian faith under the 2010 Equality Act, Part 1, Schedule 9.

HTL Church is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment. This post is subject to acceptable pre-appointment checks.

Application Process

If you wish to apply for this role, please email a covering letter and a CV to Alan Schwarzenberger PCC Secretary by 1pm on Monday 14 September 2026. The letter should cover:

• Why you feel called to this position
• How you believe you fulfil the requirements of the person specification
• How you share the vision and values of HTL Church and King’s Coffee House

If shortlisted, you will receive an invitation to interview to be held in person on the morning of Monday 21 September 2026

Liberty is seeking an experienced, dynamic and ambitious Individual Giving Manager to implement a recently adopted individual giving strategy, lead a fast-paced team, and drive forward the next phase of increased public fundraising.

We are looking for someone experienced in digital communications and conversion, excited by the chance to work across a range of human rights issues, and who brings solid experience in leading a team.

Our current priorities are to maximise the success and profitability of supporter acquisition and conversion (mostly digital), forming tailored, data-driven supporter journeys (online and offline), creating a culture of testing, evaluating and optimising, and delivering engaging, integrated fundraising campaigns based on Liberty’s public campaigning and legal cases, and the investigative journalism of Liberty Investigates.

Liberty fully embraces flexible working and is committed to employee development.We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society.Liberty supports hybrid working, with a minimum office attendance of between one and two days per week in the Westminster office, depending on contracted hours.

The deadline for applications is 9am, Wednesday 16 September 2026

Applications received after this deadline will not be considered.

Please be aware that we do not accept CVs for this role. All applicants must complete the application form to apply.

First round interviews are scheduled online on Wednesday 23 September 2026

Second round interviews will be held in person on Thursday 1 October 2026 (provisional)

Please note that due to the capacity of the team we find it difficult to arrange alternative interview dates. If you are unable to attend these dates please let us know before you apply.

Are you an insight and analytics leader who wants to turn data into decisions that make a real difference?

Great Ormond Street Hospital Charity is looking for a Senior Insight and Performance Manager to lead our Data Engineering, Analysis and Selections teams and help us become a more insight-led organisation.

Working closely with our Head of Fundraising Data & Operations, you'll have the opportunity to shape how we use data to understand our supporters, identify opportunities for growth and make smarter decisions about where we invest our time and money.
 

There's a lot to get involved with. From forecasting and audience insight to developing our data platform, improving self-service reporting and helping teams test and learn, you'll connect people, data and ideas to create meaningful change across the organisation.
 

Salary

The salary for this role is £63,600 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Key Responsibilities

• Lead and develop our Data Engineering, Analysis and Selections teams, bringing their expertise together to deliver trusted data, actionable insight and audience-led campaigns.
• Work closely with the Head of Fundraising Data & Operations to shape priorities and develop our approach to insight, performance and data.
• Use forecasting, predictive analytics, segmentation and supporter insight to identify opportunities for growth and influence fundraising and organisational decisions.
• Help evolve our data platform and reporting capability, ensuring colleagues can access the information they need to make confident decisions.
• Develop our audience selection and targeting capability, helping teams use data intelligently to create more relevant and effective supporter experiences.
• Partner with senior stakeholders across Fundraising, Marketing, Finance and Technology, translating business challenges into meaningful analysis and recommendations.
• Build a strong test-and-learn culture, helping teams experiment, understand what works and continually improve performance.
• Champion data literacy across the organisation, making complex insight accessible and helping colleagues feel confident using data in their everyday decisions.
• Ensure our use of data is responsible, secure and underpinned by strong governance and data protection practices.

Skills, Knowledge and Expertise

• Experience leading an insight, analytics or data function and developing high-performing specialist teams.
• Strong experience using analysis and insight to influence business decisions, investment choices, income growth or performance.
• Experience applying analytical techniques such as forecasting, predictive analytics, segmentation, lifetime value or audience modelling.
• Experience working with cloud-based data platforms, integrated data sources and business intelligence tools.
• Strong understanding of modern analytics, reporting and data visualisation, with good SQL skills.
• Excellent stakeholder management and influencing skills, with the ability to turn complex analysis into clear recommendations for technical and non-technical audiences.
• Strong commercial thinking, with the ability to connect data and insight to organisational priorities and opportunities for growth.
• A curious and collaborative approach—you enjoy asking questions, challenging assumptions and helping others use evidence to make better decisions.

This is an exciting opportunity to lead talented specialist teams while working closely with our Head of Fundraising Data & Operations to shape what comes next. You'll have the scope to improve how we use data across the charity and see your insight translate into decisions, better supporter experiences and greater fundraising impact.

DBS - note a Basic DBS check is required for this role.

Shaftesbury is a national disability charity that supports more than 4,000 children, young people and adults with a disability every year to live a life that truly adds up for them. That is at the heart of everything they do.

Their vision ‘all together better for disability’, is about working alongside the people they support so they can participate, contribute and be valued for who they are.

Their work is spearheaded by 1,500+ dedicated staff and volunteers who deliver a wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland, around the clock. 

To achieve their vision, they are looking for an Individual Giving Manager with a focus on acquisition to work alongside the Head of Individual Giving across regular gifts, appeals, lottery, raffle and other new products.

The Individual Giving Manager drives the recruitment of new supporters and supports the stewardship of warm audience, generating sustainable income for Shaftesbury. The proportion of acquisition focus v retention focus is likely around 70/30. 

This role focuses on maximising long-term value through innovative and impactful multichannel campaigns including reactivating lapsed supporters, optimising supporter conversion and delivering engaging onboarding experiences. The Individual Giving Manager will work on growing regular giving, cash and gaming pipelines and manage exciting projects which could include digital, DRTV, face-to- face, telemarketing, direct mail and radio. The role will provide assistance to the Head of Individual Giving with all retention activity, including cash appeals and newsletters. 

Shaftesbury is happy to consider fundraiser or officer level candidates looking to step up into their first manager level role. At present this role doesn’t line manage, so management experience is not necessary. The successful candidate will be able to demonstrate project or product management skills, an enthusiasm for fundraising, familiarity with supporter journeys, creative thinking and will have experience within a UK based charity in either IG and legacies, community fundraising, corporate or philanthropy.

This role is hybrid, with 4 days per month on average at either the Gateshead office or London office. The one role is being advertised twice to ensure candidates from both geographic locations see the role within their search remit and feel able to apply. 

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To express interest, please contact THINK Recruitment using the information in the Candidate Pack to organise an informal screening call. Please note, we cannot progress candidates through to longlist without speaking with them, so please ensure you leave enough time to organise a screening call before the role closes. Following your call we will share the info needed to submit a full application. 

If you need assistance with downloading the pack, please send an email to THINK and our team will support you.

Deadline for expressions of interest: Midnight Sunday 13th September

Closing date for applications: Midnight Monday 14th September

About us

Carers UK is the leading national charity for unpaid carers. Our support, advice, information and campaigning work are needed now more than ever, with unpaid carers providing more hours of care than ever before, which is adversely impacting on their finances, health and wellbeing. We exist to make life better for carers and bring about lasting change.

About the role

This is an exciting opportunity to join a small, high performing team. This varied role sits at the heart of the policy and campaigns team, working in the policy detail to support key campaigns as well as media functions, including lots of interaction with supporters and carers. The role plays a vital part in delivering the charity’s core aims to make life better for carers. Working closely with our communications team, this role spans across media, policy, public affairs and campaigns.

About you

Do you thrive in a fast-paced environment? Do you have media or campaigns work experience? Do you want to make life better for unpaid carers? Then this could be the ideal role for you!

We’re looking for a diligent and organised individual, who has an eye for details and the ability to juggle a varied workload. Collaborative in approach, you’ll have exceptional written communication skills and an interest in media and policy.

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation; fostering an environment and working culture that celebrates and promotes diversity and inclusion.  We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role, dependent on the needs of the applicant.

We are proud to be an Employers for Carers member. We have signed the Menopause Workplace Pledge and achieved the Disability Confident Employer accreditation. We aim to offer interviews to those who have a disability covered under the definition outlined in the Equality Act 2010 and who meet the minimum criteria for the role. The minimum criteria can be found under the Essential section of the Person Specification of the recruitment pack. Please let us know if your application is being made under the Disability Confident Scheme. You are not required to share the nature of your disability or long term health condition. You will need to state in your email application that you are making your application under the Disability Confident Scheme as you consider yourself to be disabled, or as having a disability. If you meet the minimum criteria then you will be offered an interview.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please contact us to discuss.  

The closing date for applications is 5pm, Tuesday 22 September.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

There will be a two stage interview process

Carers UK may carry out online and social media checks before a formal offer is made.

Harris Hill is delighted to be partnering with a fantastic national disability charity in their search for an Individual Giving Manager.

This is an exciting role that involves leading multi-channel fundraising campaigns to grow supporter engagement, income and long-term value.

As Individual Giving Manager, you will be responsible for developing and delivering supporter acquisition and retention strategies, including campaign planning and budget management. You will lead multi-channel fundraising campaigns across direct mail, digital, DRTV, telemarketing and face-to-face channels to drive income growth and maximise supporter value. You will create engaging fundraising propositions and campaign content while using testing, insight and innovation to improve performance across audiences and channels. You will also manage forecasting, reporting and expenditure budgets, while building strong relationships with agencies, suppliers and internal stakeholders.

To be successful, you will need or need to be:

• Proven experience delivering successful individual giving or direct marketing campaigns.
• Strong multi-channel experience (e.g. direct mail, digital, DRTV, telemarketing, face-to-face).
• Strong analytical skills, including segmentation, targeting and campaign optimisation.
• Experience managing agencies and external partners.
• Excellent communication and stakeholder management skills.

Salary: £46,634 per annum (inclusive of London weighting)

Full-time, Permanent

Location: London, with hybrid working (twice per week in office)

Deadline for applications – Friday 18th September at 9am
Application process - CV and Cover Letter

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We are looking for a person with an understanding of working with a values-driven team of people, in the charity or not-for-profit sector.

The person appointed will have an appreciation of the aims and values of the Sustain alliance and be excited by supporting our organisation in effective ways of working, whilst freeing up senior leaders and spokespeople to undertake influencing, communication, partnership development and fundraising activities.

The Operations and People Manager will help Sustain function effectively as an organisation and be a great place to work. This is a senior, trusted role working closely with the Chief Executive, Senior Leadership Team (SLT), Senior Management Team (SMT), line managers and Trustees to strengthen our people, operational and governance systems.

The post-holder will lead practical improvements in HR, people processes, line management standards, staff development, onboarding, offboarding, organisational culture and compliance. They will combine sound judgement, strong systems thinking and a people-centred approach, helping Sustain keep processes clear, proportionate and well-managed, while supporting colleagues to focus on effective delivery.

The mission of the Sustain alliance is to catalyse systemic change in the UK’s food and farming system – securing a healthy, fair, and sustainable future for all people, nature and a stable climate. Working in collaboration with our alliance members and others, we run a range of advocacy work, projects and campaigns to achieve permanent changes in policy and practice; and to engage more people, organisations and communities in being food system change-makers.

As with all senior roles at Sustain, the person appointed to this role will work mainly at the Sustain office in London during their probationary period, and thereafter at least half of working hours at our office, whilst benefiting from the flexibility offered to all colleagues. This is part of senior role-modelling of the creativity, support, engagement and well-being benefits that in-person working cultivates between colleagues. This will be managed in coordination with other senior colleagues to enable good in-person coverage and connectivity across the week and across common holiday periods.

Role and responsibilities
•Strengthen Sustain’s people, HR, operational and governance systems so that the charity works effectively, fairly and well.
•Help Sustain be a great place to work, with clear standards, supportive line management, good staff development and a positive, inclusive culture.
•Lead on high standards and practical improvements in recruitment; induction; probation; appraisals; people and HR processes; line management skills, knowledge and tools; staff consultation; and organisational policies and practices.
•Support senior leaders, line managers and Trustees with clear advice, reliable processes, good records and proportionate and effective risk management.
•Develop and maintain systems that are simple, useful and appropriate for Sustain’s size, values, resources and legal responsibilities
 

Tasks and responsibilities:

Organisational operations and systems
•Lead on managing and developing the charity’s operational activities.
•Ensure that senior management actions that support operational effectiveness are managed and carried out in a timely way, via an accessible and accountable process.
•Lead and/or participate in a range of internal groups that support operational effectiveness.
•Support the Chief Executive, Senior Leadership Team (SLT) and other relevant staff with governance matters, including:
oReporting to the Council of Trustees on operational and people matters;
oPerformance of the ‘Company Secretary’ role on behalf of Trustees;
oTrustee recruitment, induction and management of necessary information and processes;
oAppropriate compliance with the Charity Governance Code.
•Working with the Chief Executive and Chair of the Council of Trustees, help prepare and coordinate the agendas and the running of the quarterly board meeting and occasional (at least annual) staff and Trustees strategy day, as well as the Sustain AGM, Annual Report and Trustee elections (annual), as one of the key links in communication with and between Sustain’s Council of Trustees.
•Lead on development and implementation of one or more relevant chapter of Sustain’s Organisation Development Plan (ODP).

•Support the planning and running of events, working with Sustain team leads, partners, venues and contributors.
•Work with the Head of Finance, Head of Digital and Design and external suppliers to help ensure office, IT and operational arrangements are appropriate and support effective working.
 

People, HR and employment processes
•Lead development and implementation of HR processes, practical actions and transactions, using external HR and/or legal advisors for authoritative support and advice where needed.
•Lead on full lifecycle support for Sustain staff including:
oEffective and inclusive recruitment, onboarding and offboarding – implementing Sustain’s commitment to recruitment for diversity – working with SMT, finance and admin leads;
oCreating, grading, reviewing and updating job descriptions, working with line managers and the senior leadership team;
oManaging employment contract variances; funding precarity; end-of-contract and risk-of-redundancy processes, working with senior managers, line managers, affected employees and HR/legal advisors;
oCreating or supporting a range of opportunities for people from diverse backgrounds and identities to get involved.
•Act as first point of contact for HR queries, taking ownership of policies and process, culture and employee relations; informed by HR advice, consultation and annual staff survey, including overseeing an action plan to embed areas of good practice, and to pursue improvements in an accountable way.
•Regular review of job descriptions, grades, progression and staff benefits within Sustain to ensure we remain competitive within the sector.
•Provide or commission sector benchmarking data, analysis and recommendations to inform decision-making, using a methodology agreed with Trustee oversight, on matters such financial and non-financial staff benefits.
•Maintain and improve the Staff Handbook, Recruitment Handbook, and related policies, guidance, advice and other support.

Line management standards, learning and staff development
•Lead the development and implementation of clear, practical standards for line management at Sustain, working with SLT, SMT, the Line Managers Forum and external advisers where appropriate.

•Develop and oversee implementation of key processes such as annual appraisals, annual planning and objective-setting, and a suitable performance management process.
•Help ensure objective-setting, personal development and progression conversations are undertaken routinely, and that these and performance management are handled consistently, fairly and in line with Sustain’s values and legal responsibilities.
•Support line managers to run effective 1-to-1s, probation reviews, appraisals, workload conversations, development conversations, and difficult conversations where needed.
•Ensure suitable and sufficient ongoing learning opportunities and training for the staff team and the Line Managers group, driving the charity’s approach to consistent standards, personal development and career progression.
•Maintain and improve the Line Managers Handbook and related tools, templates and guidance.
Culture, EDI, staff voice and union liaison
•Manage and develop Sustain as a great place to work, with a working culture and practices that support effective delivery, as well as health, wellbeing and personal development.
•Serve as an active member of the Diversity Group, to implement and innovate on equity, diversity, inclusion and anti-racism, and to gather data to measure and report on impact and progress.
•Working with the CEO, provide a route for requests and suggestions from the Health and Wellbeing Group to be properly considered and actioned as appropriate.
•Develop and support ways for staff voices to be heard and influence policies, practices and organisational culture, and for staff to be able to raise ideas and concerns confidently and see actions taken as a result.
•Support structured staff consultation and union liaison processes, helping ensure they are well-organised, transparent, well-documented and conducted in line with Sustain's policies and recognition arrangements.

Governance, compliance and risk management
•Develop and update key resources, contributing to useful reference sets such as the Staff Handbook, Recruitment Handbook and Line Managers Handbook, including overseeing production, maintenance and updating of all policies, procedures and guidance relevant to operations and people.
•Ensure Sustain complies with all employment, health and safety, data protection, charity legislation and statutory guidance including filing at Companies House and maintaining organisational records with the Charity Commission, and managing the risk register and internal policies tracker.

•Ensure adherence to health, safety, diversity and safeguarding procedures in the office, in hybrid working and for events and activities; undertaking comprehensive risk assessments for events and activities; and ensuring appropriate risk mitigation, staff communication and updates to guidance.
Other
•Potential for this role to line-manage one or more member of staff, volunteer, paid intern and/or external consultant, offering 1-to-1 support for objective-setting, work delivery, coaching and pastoral matters.
•Any other reasonable tasks and duties, agreed with the Chief Executive, consistent with the nature and level of the role.

Person specification / What we’re looking for:

Qualifications and requirements
•Significant experience operating at a senior level in a people, HR, operations or an organisation development role, including responsibility for organisational systems and staff management. [E]
•Experience of working in a charity, not-for-profit, campaigning, membership, alliance or other values-led organisation. [D]
•Demonstrable commitment to the operations and people role through a relevant qualification, training or other continuing professional development (CPD). [D]
 

Experience
•Significant experience leading organisational, people or operational improvement and advising senior decision-makers. [E]
•Developing skills and learning plans, and commissioning and/or delivering learning opportunities including training, workshops, facilitation and/or coaching. [E]
•Managing employment contracts to improve employee information and job security, especially where funding is short-term and project-based, with insights into good practice. [D]
•Delivering training and/or guidance to improve people-related functions to be delivered by line managers. [D]
•Working in a unionised organisation. [D]
Skills, abilities and attitudes
•Confidence and experience to take a leadership role on operational and people matters, working with the Chief Executive, Trustees and senior managers. [E]
•Strong problem-solving skills, and negotiation skills and the ability and confidence to provide insightful and constructive proposals and advice. [E]
•Excellent project management skills. [E]
•Aptitude for managing financial information and budgets. [D]
•Ability to communicate clearly and sensitively in writing and verbally, including on complex, confidential or contentious matters. [E]
•Proficiency with computer software and records management. [E]

Knowledge
•Knowledge and experience of end-to-end management of staff team members and their development: recruitment, induction and probation; learning experiences, skills and training; personal and career development; performance management; support for health and wellbeing; and HR processes. [E]
•Sound knowledge of UK HR and employment rules and statutory guidance, and their implementation in good practice. [E]
•Knowledge of IT, online and practical systems for improving processes and efficiency. [D]
 

Attitudes and personal qualities
•Highly organised and self-motivated, with the ability to work flexibly, independently and meet deadlines; whilst having the judgment to know when and who to consult before proceeding. [E]
•High integrity, with a professional, diplomatic, values-led, solutions-focused and collaborative approach to working with individuals and a wider team. [E]
•Commitment and ability to work at our office in East London regularly. [E]
•Demonstrable commitment to equity, diversity, inclusion and racial justice. [E]
•Commitment to the mission and values of Sustain, and an interest in healthy and sustainable food and farming. [D]

Application closing date: Monday 14 September at 5pm (BST)

First stage interviews will take place (via Zoom) on: Wednesday 23 September 2026

Second stage interviews to take place in-person (London office) on: Wednesday 30 September 2026

Early applications are encouraged.

For any queries, please contact our recruitment team.

Ready to lead sector-leading corporate marketing campaigns that inspire organisations to support life changing, lifesaving work?

As our Senior Marketing Manager – Corporate & High Value Marketing, you'll be the driving force behind strategic partnership campaigns that grow engagement, strengthen corporate relationships and help unlock new opportunities for support.

About the role

As Senior Marketing Manager, you'll lead the development and delivery of strategic corporate marketing activity across a portfolio of valued partners and prospects.Combining audience insight, creative thinking and strong stakeholder management, you'll create campaigns and propositions that build meaningful partnerships and drive fundraising impact.

In this role you'll:

• Lead the marketing strategy and planning for corporate partnerships, identifying opportunities to grow engagement, income and impact.
• Develop compelling partnership propositions and lead campaigns that support both new business opportunities and existing partnership renewals.
• Build trusted relationships with corporate partners, internal stakeholders, agencies and specialist teams to deliver integrated campaigns.
• Line manage and develop two Marketing Managers, creating a collaborative, high-performing and supportive team environment.
• Evaluate campaign performance, share insights and drive continuous improvement across marketing activity.

About you

 

You'll be an experienced senior marketing leader who thrives on collaboration and knows how to turn strategic objectives into impactful campaigns.

You'll bring:

• Significant experience leading integrated, multi-channel marketing campaigns within a corporate, partnership, B2B or B2C marketing environment.
• Experience managing and developing people, with a passion for building high-performing teams.
• A strong track record of influencing senior stakeholders and driving projects forward across complex organisations.
• Experience developing marketing propositions, delivering measurable results and using insight to optimise performance.
• Excellent communication, relationship-building and project management skills, with the ability to balance multiple priorities.

Working arrangements 

Please note this is a fixed term contract until December 2027, covering family leave. 

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Belonging at BHF

By embracing diversity and fostering an inclusive environment, we strengthen our ability to achieve our mission of saving and improving lives, ensuring our work reflects and serves the needs of every community across the UK.

To hear from our people, check out Belonging at BHF.   

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer. 

Interview process

Interviews will be held via MS Teams. 1st stage interviews will be a Q&A session which are planned for 21 Sep 2026, after which successful candidates will be invited to a 2nd, final, stage interview, which will incorporate a presentation element.