Head of communications jobs
Employee Relations Advisor
Location: Aldgate, London (Hybrid Working)
Contract: 12 Months FTC
Salary: £42,000
Closing Date: 24TH March 2026
Interviews: w/c 30th March 2026
Centrepoint, the UK’s leading youth homelessness charity, is looking for an Employee Relations Advisor to join our People team.
This role will report into the HR Manager and focuses exclusively on Employee Relations casework, supporting managers across the organisation to handle complex people matters confidently and fairly.
About Centrepoint
Centrepoint works with vulnerable young people across the UK, providing accommodation, health support and life skills to help them move into education, employment and independent living.
Each year we support over 16,000 young people, helping them build brighter futures. Our ambition is to end youth homelessness by 2037.
Behind the services we provide is a dedicated workforce committed to making a difference. Our People team plays a key role in supporting colleagues across the organisation so they can continue delivering life-changing work for young people.
About the role
This is an exciting opportunity for an experienced HR professional who enjoys working in Employee Relations and supporting managers through complex people challenges.
Reporting to the HR Manager, you will manage a varied ER caseload end-to-end, including disciplinary, grievance, sickness absence and performance management cases. You will provide clear, pragmatic advice to managers across the organisation while ensuring our policies and employment law obligations are applied consistently.
This role is not a developmental or step-up advisory role. We are looking for someone who is confident managing ER cases independently and who can take ownership of cases from initial advice through to resolution.
Alongside casework, you will also help identify trends from ER data and support initiatives that improve colleague experience and strengthen people management capability across Centrepoint.
What you’ll be doing
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Managing a full Employee Relations caseload, including disciplinary, grievance, absence and performance matters
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Leading ER cases end-to-end, including investigations and formal processes
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Providing professional, timely and practical advice to managers
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Supporting managers to develop confidence in people management
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Maintaining accurate case records and ER trackers
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Reviewing ER trends and identifying opportunities for improvement
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Working collaboratively with the wider People team to deliver a joined-up HR service
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Supporting ER-related training, projects and continuous improvement initiatives
About you
We are looking for someone who brings strong Employee Relations experience and the confidence to support managers through challenging situations.
You will be comfortable managing a busy ER caseload, working with competing priorities and navigating complex issues while maintaining professionalism and empathy.
You will also be someone who builds strong relationships and is confident offering clear advice and constructive challenge when needed.
What we’re looking for
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Experience managing Employee Relations cases independently
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Strong knowledge of UK employment law and HR best practice
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Proven ability to manage complex ER casework from start to finish
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Confidence advising and influencing managers at different levels
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Excellent written and verbal communication skills
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Ability to manage a high volume caseload while maintaining attention to detail
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CIPD Level 3 qualification (or equivalent HR experience) desirable
Hybrid working
Centrepoint operates a hybrid working model, with colleagues expected to spend a minimum of 50% of their working week in the office. For most full-time roles this equates to five days across a two-week period.
This role will be based in our Aldgate, London office.
Using AI in applications
We recognise that some candidates may use AI tools to support their applications. While this is acceptable, we encourage applicants to ensure their responses reflect their own experience, skills and motivations for the role.
Why join Centrepoint?
Working at Centrepoint means being part of an organisation that is committed to creating real change for young people.
In return for your work, you’ll receive a competitive salary and a range of benefits including:
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25 days annual leave, rising to 27 days
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Healthcare cash plan
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Private medical insurance
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Income protection
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Employer pension contributions of 5%
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Cycle to Work scheme
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Interest-free travel loan
We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences.
If you’re an experienced HR professional looking to use your Employee Relations expertise in an organisation making a real difference, we’d love to hear from you.
Apply now to join Centrepoint as our next Employee Relations Advisor.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Orpheus Centre
The Orpheus Centre is a specialist performing arts college and charity that supports young disabled adults to live more independent and fulfilling lives. Guided by our values—joyful, bold, inclusive, resilient and determined—we empower our students through the arts while providing an exciting, creative and supportive environment for staff.
The role
We are looking for an energetic, organised and enthusiastic Corporate Development Officer to join our ambitious Fundraising team. This is an exciting opportunity for someone with experience in corporate fundraising or B2B account management who is confident building strong, long-term partnerships.
You will play a key role in growing our corporate income by stewarding existing relationships and cultivating new ones. Working closely with the Partnerships Manager and Deputy Head of Fundraising, you’ll help the organisation prepare for significant planned growth and an upcoming capital appeal.
If you are passionate about relationship-building, motivated by targets, and want to make a meaningful difference to the lives of disabled young people—this could be your next step.
Location: Godstone, Surrey
Salary: £28,500 per annum
Hours: Full-time, 35 hours per week / 52 weeks per year. Hours may be altered on occasions according to the needs of the curriculum and organisation
Contract: Permanent
Key responsibilities
- Deliver against corporate income targets in line with our fundraising strategy.
- Identify, cultivate and secure new corporate partnerships, including Charity of the Year opportunities, sponsorships and corporate fundraising campaigns.
- Steward existing corporate supporters with high-quality engagement, communication and reporting.
- Prepare compelling proposals, pitch materials and partnership agreements.
- Plan and manage corporate supporter engagement opportunities including meetings, volunteering days and events.
- Maximise corporate volunteering and pro bono opportunities.
- Maintain up-to-date and accurate records using our CRM system.
- Contribute to industry insight by monitoring trends, opportunities and sector developments.
- Attend meetings, pitches, events and occasional evening/weekend activities (TOIL provided).
About you
Essential Experience & Skills
- At least 1 year in fundraising or B2B account management.
- Ability to build strong, positive relationships with a wide range of stakeholders.
- Experience working to income targets and managing pipelines.
- Strong written and verbal communication skills, including report and proposal writing.
- Good negotiation, influencing, and presentation abilities.
- Excellent organisational skills and the ability to manage a busy and varied workload.
- Confident user of Microsoft Office and CRM systems.
- Strong attention to detail and accuracy.
Desirable Experience
- 2+ years’ experience in corporate fundraising.
- Experience developing pitches and securing COTY partnerships.
- Understanding of disability issues.
- Awareness of corporate fundraising legislation and practice.
Other Requirements
- Full, clean driving licence and access to a vehicle.
- Willingness to occasionally work outside standard hours.
Why work with us?
- A warm, friendly, and creative working environment.
- Opportunities for training, development and personal growth.
- The chance to make a direct, meaningful impact on the lives of young disabled adults.
- Being part of an ambitious organisation entering a period of exciting growth.
Join us in making a lasting difference in the lives of young disabled people through the power of the arts.
Safeguarding and Equality
Orpheus is committed to safeguarding and promoting the welfare of young people. All posts are subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references. This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.
As part of our safer recruitment process and in line with Keeping Children Safe in Education 2025, online searches may be undertaken as part of due diligence.
We are an equal opportunities employer and welcome applications from all sections of the community.
In order to be considered you must be eligible to work in the UK.
The Orpheus Centre is proud to be a disability confident employer.
We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for interview.
As a Disability Confident Employer, we are:
- Challenging attitudes towards disability
- Increasing understanding of disability
- Removing barriers to disabled people and those with long-term health conditions
- Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration
No agencies please.
We are focused on inspiring and empowering young disabled students to live fulfilling, independent lives



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Within The Salvation Army, this position will be referred to as the Supporter Acquisition Executive.
Working hours: Minimum of 35 hours per week, working a minimum of 40% across each month in the Territorial Headquarters, London, SE5 8FJ
- Do you want to work on sector leading fundraising campaigns?
- Do you want to be part of a dynamic team helping to raise £50 million a year?
- Do you want to build your career in fundraising or marketing?
We have an exciting opportunity for an enthusiastic, self-motivated candidate to join the Individual Giving Unit at The Salvation Army. Recently ranked 23rd among the UK’s top 500 employers by the Financial Times for employee recommendations, this position will play a key role in the recruitment of new supporters who help fund our fight against social inequality and transformation of lives across the U.K.
What you will do
- Assist the Supporter Acquisition Manager in the planning and implementation of campaign activity, leading on assigned tasks and acting as the day-to-day contract for all internal stakeholders and external suppliers.
- Lead and project manage assigned supporter acquisition campaigns and relevant welcome journeys across a range of online and offline channels (including mailings, TV, press, inserts and digital).
- Assist the Supporter Acquisition Manager to generate insights and actionable recommendations to help the Individual Giving Unit to refine and optimise future acquisition appeals
- Assist with the planning and delivery of strategic projects aimed at enhancing the wider Individual Giving programme.
- Support with research, testing, roll out and monitoring of new product development.
- Gather and collate project information to ensure the team has a bank of compelling, emotive stories for use in future appeals.
- Be involved in the Individual Giving team’s wider work, including Supporter Retention and Experience.
About you
This is a great role for you if you enjoy working as part of a team and have strong organisational and communication skills, excellent attention to detail and the ability to work across multiple projects simultaneously.
You will thrive in this role if you:
- Are self-motivated.
- Bring a flexible, adaptive and energetic approach to your work.
- Use insight and analysis to improve decisions and improve performance.
- Enjoy taking ownership of your work.
- Value collaboration and shared success.
- Want to contribute to The Salvation Army’s work to fight social inequalities and transform lives across the UK.
Benefits
- Annual leave - 25 days of annual leave per annum (plus bank holidays)
- Pensions - up to 8% employee contributions and 12% employer contributions via salary sacrifice.
- Life assurance (3x your annual salary).
- Travel loans - interest free travel loans are available.
- Cycle to work scheme.
- Volunteering days - employees can volunteer up to 3 days a year to develop skills and support The Salvation Army’s work.
- Family friendly benefits - we offer a range of benefits to support during significant life moments, including maternity/adoption policy, paternity policy and compassionate leave.
- Childcare vouchers.
Closing Date: Thursday, 30 Apr 2026
Interview Date: To be confirmed
Interviews are being held on a rolling basis.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references and proof of right to work in the UK.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.
Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Our mission is based on our faith in Jesus Christ who wants everyone to experience life in all its fullness.



Join an amazing charity that makes a difference for more than 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.
We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.
As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly.
About you:
The Special Events Manager is an exciting role at MDUK, that will sit within the Fundraising team.
You'll develop and deliver Muscular Dystrophy UK’s exciting Special Events portfolio.
You'll be working closely with the Associate Director of High Value Engagement
You'll have direct line management of the Special Events Officers to achieve agreed objectives and fundraising targets.
You'll be working collaboratively within the High Value Engagement team to identify prospects from Special Events that can be stewarded to create long term high value relationships across the organisation.
About us:
Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically.
This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.
Values and behaviours:
- A positive attitude and approach that reflect the charity’s values.
- Seek opportunities to contribute to the development of the charity.
- A commitment to and an understanding of disability issues, equality, diversity and inclusion.
- Always demonstrate role model behaviour.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally. Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work–life balance, and career development. Our offer range of benefits includes great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more...
Location: We operate a hybrid model (home and office, London SE1).
Closing date: Thursday 19th March 2026
NB Interviews likely to be held on the week commencing Monday 30th March
Please download the job description to see full role responsibilities
We connect a community of more than 110,000 people living with one of over 60 muscle wasting and weakening conditions and people around them.



The client requests no contact from agencies or media sales.
This is a fantastic opportunity for a skilled line manager with experience in general welfare advice to join Sufra NW London. In this highly rewarding role, you will oversee the delivery of services that can measurably change lives by providing quality advice and support to those most in need.
You will manage our team of advice staff and volunteers to deliver high quality advice, information and welfare support to guests on a range of topics including benefits, housing, debt and immigration issues. An additional focus will be on establishing clear pathways for referring guests to external services, and managing volunteers to triage, signpost and refer guests to other forms of welfare support.
The advice team consists of paid staff and support volunteers. This year will be dedicated to consolidation of the service, ensuring that we are fulfilling our core mission to the highest standards. We are also hoping to launch our immigration advice service, providing guests with a first point of contact for their immigration needs and smooth referral pathways to specialist advice.
Finally, our OpenARMs programme will be launching workshops for our refugee and asylum seeker communities.
You will work closely with the Senior Leadership Team, especially Head of Advice at Sufra to support the implementation of new initiatives, and the expansion of our information and advice services to enhance our efficiency and impact.
The post holder will be a highly articulate and proactive individual with good welfare advice knowledge, 3+ years delivery experience in managing a charity team, strong service management skills, as well as experience managing staff and volunteers. The ideal candidate will have up-to date knowledge of the welfare system, immigration and safeguarding protocols. They must also have demonstrable experience using a case management system, adhering to advice standards and be able to manage a diverse workload and work under pressure.
This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity. We are looking for an exceptionally committed individual who is willing to go the extra mile and has flexibility to work during evenings and weekends if necessary. As this is a frontline role, you will be required to work on site at least 2 days per week.
We offer a wide range of employee benefits including:
• Excellent annual leave entitlement0
• Pension scheme
• Employee Assistance Programme
• Death in Service benefit
• Flexible working
• Opportunities for training and professional development
To apply for this role, please submit a CV, Covering Letter (no more than 2 sides) and complete our Equal Opportunities Form found here. As part of your covering letter, please answer the following questions:
1. The advice manager may have appointments with guests and a small case load. How would
you foresee managing your time effectively between this work and management of the
team?
2. What would be your priorities in ensuring a well-functioning, effective, advice service?
3. The advice team is spread out across different sites, often working remotely. How would
you ensure effective communication?
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About You.
You will be a self-motivated and proactive senior trust fundraiser, excited about this new role and achieving our ambitious fundraising goals – approaching it with good humour, resilience and resourcefulness, and confident in your skills and abilities.
Professional, reliable and highly organised, you will enjoy working collaboratively, able to inspire and support colleagues, and have a strong team ethos.Outgoing and engaging, you will be able to convey a passion for nature and wildlife to different audiences and feel confident when sharing our vision and impact with others. You will be able to nurture and develop relationships with key stakeholders, including those we do not already have a relationship with.
You will have a strong knowledge of Staffordshire and Stoke on Trent and be able to work/travel throughout the county.
We welcome applications from senior trust fundraisers, bid writers from the commercial sector and senior fundraisers from major donors or corporate partnerships who can demonstrate transferable skills and knowledge, and success at the income levels required.
About the Role.
We are investing in our Fundraising and Development team to deliver an ambitious 5-year fundraising strategy. The Trusts and Philanthropy Manager is pivotal in securing philanthropic support from trusts and foundations, legacies, major donors, and corporate partners.
Over the strategy period you will be responsible for developing annual trust and grant income to £500,000+, by securing grants of five figures and above and gaining multi-year donations.Using your experience in creating strong cases for support, including unrestricted costs, and pipeline development, you will work with two part-time colleagues to increase annual income from major donors, legacies and corporate partners to £250,000+ (excluding exceptional legacy gifts).
With curiosity, you will identify funding opportunities and reach new audiences. You will thrive on building strong, long-lasting relationships, cultivating donors through verbal and written communications, and managing stewardship events.
As a senior manager, you will have budget responsibility, report regularly, and mitigate under performance.You will ensure joined-up planning and delivery, developing fundraising relationships across income streams, and you will enjoy line management, collaborating with others, and leading project groups to deliver targets on deadlines.
A typical week is expected to include at least 2 days from our Wolseley Head Office, 1-2days in Staffordshire to secure new support and meet donors, the remaining time worked remotely, with flexibility as required.
About Us.
“Staffordshire Wildlife Trust protects and enhances the wildlife and wild places of Staffordshire and promotes understanding, enjoyment and involvement in the natural world.”
A registered charity established in 1969, we are one of 46 county Wildlife Trusts throughout the UK and are supported by over 18,000 members.
The Trust owns or manages 45 nature reserves covering an area of over 1900 hectares. We have around 140 staff, based in six locations around the county including our Headquarters at Wolseley Bridge, Stafford, with our work divided into four departments: Conservation Delivery & Engagement, Fundraising and Development, HR & Support Services, and Resources. The Trust has a diverse workforce including site wardens, wildlife surveyors, community and education officers, catering, retail and administration.
In addition, we have a trading company which looks after the trading side of our business. This includes a café at The Wolseley Centre, charity shops in Leek, Penkridge and Codsall, and a retail shop in the Wolseley Centre.
We’re Wild About Inclusion! To us, this means inspiring, empowering and engaging people from all backgrounds, cultures, identities and abilities, to change the natural world for the better. It means creating workspaces where difference is celebrated, everyone can be themselves and flourish, just like nature.
Staffordshire Wildlife Trust is committed to keeping children and young people safe, you can see our policy on our website.Safeguarding and protecting our visitors, customers, members, staff and volunteers is the responsibility of every trustee, employee, and volunteer at Staffordshire Wildlife Trust. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level.
Disability Confident Employer. As a Disability Confident accredited employer, we guarantee to interview all disabled applicants who meet the minimum criteria for vacancies. We particularly encourage applications from people who are underrepresented within our sector, including people from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities.
At SWT, we are committed to creating a safe environment where discrimination, bullying, and harassment are not tolerated. We expect everyone to uphold, respect, and support our zero-tolerance policy.
Please be aware we may not accept applications if we have reason to believe they have been wholly produced using generative AI tools
Staffordshire Wildlife Trust is a registered charity.Charity No: 259558.
Closing Date: 9am on Monday 30th March 2026
Interviews: 1st stage - MS Teams call during the recruitment period
2nd stage -Wed 8 April or Fri 10 April 2026
The client requests no contact from agencies or media sales.
WORKING WITH US
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the page.
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ABOUT THIS OPPORTUNITY
We are looking for a Finance Business Partner to support some of our academies with clear financial insight, smart budgeting, and data-driven decision-making. You’ll work closely with Principals and senior leaders, acting as a trusted advisor and helping drive efficiencies across our schools.
If you’re an analytical, confident finance professional with strong stakeholder skills, we’d love to hear from you.
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MAIN AREAS OF RESPONSIBILITY
Your responsibilities will include:
Financial Analysis & Reporting
- In-depth Financial Analysis
- Produce monthly, quarterly, and annual financial reports to assess business performance against targets and trends.
- Perform analysis to guide strategic decisions.
- Analyse margin performance, cost drivers, and overheads, recommending opportunities for efficiency and savings.
- Produce and review monthly balance sheet reconciliations to ensure accuracy and reliability of reports submitted to stakeholders
- Reporting & Commentary
- Prepare accurate and insightful financial reports including dashboards, variance reports, and commentary for business reviews.
- Translate raw financial data into actionable insights tailored to specific audiences (e.g. operations managers, Principals, department budget holders).
- Identify data anomalies and validate results by reconciling figures with source systems.
Business Partnering
- Stakeholder Collaboration
- Act as a financial advisor to various departments/Schools, supporting them in managing budgets, understanding performance, and planning.
- Build trusting relationships with stakeholders by being approachable, knowledgeable, and supportive.
- Decision Support
- Provide financial modelling to support business cases, changes in trends, and contract negotiations.
- Assist managers in interpreting financial outcomes and guide them on how to improve profitability and efficiency.
Risk Management & Compliance
- Regulatory & Policy Compliance
- Ensure adherence to relevant UK financial regulations, such as HMRC requirements, Companies Act, and internal financial controls.
- Monitor adherence to internal financial procedures, policies, and delegated authorities.
For a full list of responsibilities, please download the Job Pack.
WHAT WE ARE LOOKING FOR
We would like to hear from you if you have:
- A Bachelor’s degree in Finance, Accounting, Economics, Business Administration, or a related discipline.
- Part-qualified or fully qualified accountant (e.g., ACCA, CIMA, ACA)
- Commitment to ongoing professional development to remain current with UK financial regulations and best practices.
- A minimum of 3–5 years’ experience in a finance role, ideally with exposure to financial analysis, budgeting, and forecasting.
- Experience in a commercial or multi-site operational environment is advantageous.
- Demonstrable experience working with financial systems such as Oracle, SAP, or equivalent ERP solutions for financial reporting and analysis.
For a full job specification, please download the Job Pack.
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APPLYING FOR THIS POSITION
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
OUR VISION & VALUES
Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.
We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.
IMPORTANT INFORMATION
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
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WHAT WE CAN OFFER YOU
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
You will also have access to a variety of benefits, support programmes and initiatives including:
- Excellent opportunities for continuous professional development and career progression
- Annual performance and loyalty bonus
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
- Employee Assistance Programme for free and confidential advice
- Cycle to work salary sacrifice scheme
- Wide range of shopping, leisure, and travel discounts
- 20% off at Tapi Carpets, exclusive to Harris employees
- Interest-free ICT and season ticket loans
For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Human Resources Business Partner
Reporting To: Head of People
Salary Range: £40,000 - £45,000 per annum
Contract Type: Fixed Term Contract (12 months)
Location: This is a hybrid role based at our Sheffield Office (Suites 1, 3, and 4, The Hive, Fountain Precinct, 1st Floor, Leopold Wing, Sheffield). The position will involve some travel across our northern UK depots and to our Head Office located in London.
Days/Hours per Week: 35 hours per week, working from 9:00am - 5:00pm, Monday – Friday, with an unpaid 1-hour lunch break.
Our Vision: A UK where “No good food goes to waste.
Following the recent merger of The Felix Project and FareShare UK into a single charity, we now operate as the UK’s national network of charitable food redistributors. We bring together independent organisations to rescue good‑quality surplus food from right across the food industry and deliver it to approximately 8,500 frontline charities and community groups. Every week, our combined efforts provide enough food to create nearly one million meals for people facing vulnerability.
With this merger, there has never been a more exciting time to join an organisation that is growing in scale, influence, and impact and is firmly at the forefront of public awareness.
We are an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.
We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us.
Purpose of the Job
The HR Business Partner will provide a full HR service that fully supports the delivery of the company and site strategy and is aligned with charity HR policies and practices.
Duties & Responsibilities
· Provide proactive leadership and support in ensuring the delivery of all functional demands. Ensure the functional processes and procedures are appropriately controlled.
· Create and maintain an innovative environment that encourages colleague participation in raising standards of quality, teamwork and communication
· Provide leadership and direction to ensure that within the function, people are engaged, focused, developed and delivering to their full potential
· Champion health and safety on site, ensuring that a safe working environment exists for all colleagues and that, as a minimum, the department meets the standards set out in relevant health, safety and environmental policies.
· Commercial awareness and a proven cost reduction measures on site. All areas of cost reduction investigated.
· Monitor departmental KPI’s and challenge improvement when required to ensure targets are achieved and improved
· Works with functional leads, enabling line managers to drive accountability at the appropriate level, and supports managers to achieve this
· Interpret HR Policy and support managers in the practical implementation of HR practice and employment legislation to ensure compliance and consistency
· Provides a professional advisory service that gives effective solutions to people's issues, ensuring a balance between individual and business needs
· Lead the talent and succession planning agenda
· Support the leadership team with advice and interventions to enable the successful delivery of the business strategy
· Leads the delivery of the EDI strategy
· Decision-making authority:
· Must work with high levels of autonomy but seeks assistance as required
· Able to support and answer all queries from the team in a timely manner and bring them to a conclusion
· Liaises with support functions as required to support the overall business strategy
· Gives key stakeholders directional support in employment legal matters and compliance
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



The client requests no contact from agencies or media sales.
WORKING WITH US
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the page.
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ABOUT THIS OPPORTUNITY
Join us in shaping opportunities and transforming futures across the Harris Federation.
We are seeking a motivated and relationship-driven Fundraising Officer to help strengthen and grow sustainable income across our network of academies, with a particular focus on Harris Westminster Sixth Form: one of the nation’s highest-performing sixth forms, founded in 2014 and built on the generosity and vision of committed donors.
In this pivotal role, you will help convert strong supporter interest into meaningful, long-term philanthropic partnerships. Working closely with the Head of Fundraising, you will play a key part in developing and delivering innovative fundraising initiatives that inspire engagement and maximise impact for our students.
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MAIN AREAS OF RESPONSIBILITY
The central focus of your role will be fundraising from trusts and foundations and individual donors. This will include prospect research, developing compelling cases for support, preparing high-quality funding applications and reports as well as managing relationships with existing funders to ensure excellent stewardship and long-term partnership.
You will also play an active role in identifying and cultivating new individual supporters, helping to build a pipeline of prospective donors through research, engagement activity and thoughtful relationship management. Working collaboratively across teams, you will ensure fundraising activity is well coordinated, donor-centred and aligned with the wider ambitions of the Harris Federation.
WHAT WE ARE LOOKING FOR
We would like to hear from you if you have:
- A good undergraduate degree
- Experience of relationship building, which can be outside of a fundraising environment)
For a full job description and person specification, please download the Job Pack.
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APPLYING FOR THIS POSITION
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
OUR VISION & VALUES
Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.
We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.
IMPORTANT INFORMATION
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
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WHAT WE CAN OFFER YOU
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
You will also have access to a variety of benefits, support programmes and initiatives including:
- Excellent opportunities for continuous professional development and career progression
- Annual performance and loyalty bonus
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
- Employee Assistance Programme for free and confidential advice
- Cycle to work salary sacrifice scheme
- Wide range of shopping, leisure, and travel discounts
- 20% off at Tapi Carpets, exclusive to Harris employees
- Interest-free ICT and season ticket loans
For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
The Charity and Our Vision.
For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.
Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.
We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.
Role Mission.
As part of a newly created Outreach squad focused on reaching and engaging with the bereaved military community, you will use digital marketing skills to help us develop a thriving online community.
You’ll take full ownership of our day-to-day social media activity across platforms like Facebook, Instagram, LinkedIn, and TikTok. From scheduling content and managing the calendar, to engaging with our audience and contributing to campaign ideas.You’ll also help deliver key marketing tasks that support outreach, engagement and growth, connecting families to the services we offer.
It all starts here – we can’t support families if they don’t know we exist.
The key responsibilities of this role are:
Social Media (Core Accountability)
Planning & Scheduling
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Own and manage the social media content calendar, ensuring consistent, relevant output aligned to Outreach priorities.
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Schedule and publish content across platforms including Facebook, Instagram, LinkedIn, and TikTok using agreed tools.
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Work closely with the Head of Outreach to refine platform focus, tone, and audience segmentation.
Content & Campaign Support
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Suggest and implement social-first content ideas that support campaigns, service launches, and ongoing outreach to beneficiaries.
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Create simple, on-brand social content where required (e.g. Canva graphics, polls, text-based posts, evergreen content).
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Work closely with the in-coming Content Creator to ensure video and visual content is used effectively and repurposed across channels.
Community Engagement
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Actively monitor and respond to comments, messages, and enquiries across social platforms, with particular sensitivity to bereavement-related conversations.
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Engage appropriately with the wider military, veteran, and bereavement community online to help maintain visibility and connection.
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Escalate sensitive, safeguarding, or service-related enquiries to the appropriate team in line with agreed processes.
Monitoring & Insight
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Track and report on key social media metrics (e.g. reach, engagement, follower growth, link clicks).
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Use insights to recommend improvements and help the Outreach Squad learn what content resonates.
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Keep up to date with platform changes, trends, and best practice.
Marketing Execution (Additional Responsibilities)
Email Marketing
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Own the creation, scheduling, and sending of regular email updates to bereaved families using agreed platforms.
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Maintain email lists in line with data protection requirements and agreed segmentation.
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Track basic performance metrics (open rates, click-throughs) and share insights with the Head of Outreach.
Website Content Support
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Upload and maintain marketing content on the website, including news articles, blogs, and impact updates.
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Ensure content is accurate, on-brand, and correctly formatted.
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Work with the Head of Outreach to ensure content is published in a timely and coordinated way.
General Marketing Support
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Support the delivery of wider marketing and outreach activity as required (e.g. campaign roll-outs, asset updates, coordination tasks).
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Assist with keeping marketing materials organised, up to date, and accessible for the wider team.
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Contribute to continuous improvement of how marketing activity is delivered across the Outreach Squad.
The 30-day goals for this role are:
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Built a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
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With support from the Head of Outreach, conducted a full audit of all the charity’s social channels.
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Taken ownership of social channels and scheduling calendar/tools.
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Agreed key performance measures and personal success measures with Head of Outreach.
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Demonstrates a clear grasp of the Scotty’s tone and marketing philosophy.
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Understands the current beneficiary email journeys and how the existing process works.
The 60-day goals for this role are:
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Publishing consistently across key social channels in-line with priorities agreed with the Head of Outreach.
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Set early baseline performance within agreed key metrics.
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Taken responsibility for creating and sending the weekly Children & young people (CYP) email, Springboarder (young adult) email, and monthly Community updates email.
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Showing effective working practices with the Content Creator leading to engaging social content demonstrated by meeting agreed metrics.
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Proactively supporting the Head of Outreach in other digital outreach activities.
The 90-day goals for this role are:
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Independently running day-to-day social media activity maintaining consistency in quality, tone and frequency.
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Recognised internally as the go-to person for day-to-day social media and email marketing delivery.
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Demonstrating clear improvements in at least 2-3 agreed metrics (such as engagement rates, click throughs, open rates etc).
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Using insights to optimising content mix, timing and formats to improve effectiveness.
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Working with the Head of Outreach and Content Creator, we already have the best social engagement rates of any UK military charity!
What You’ll Need to Succeed
Must Have
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Practical experience managing professional social media accounts across platforms such as Facebook, Instagram, LinkedIn, and TikTok.
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Strong written communication skills, with the ability to adapt tone and messaging for different audiences and platforms.
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Confidence using social media scheduling tools and basic design platforms such as Canva.
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High emotional intelligence and the ability to communicate with empathy and professionalism, particularly around sensitive topics such as bereavement.
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Strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-moving environment.
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A genuine belief in Scotty’s mission and a commitment to representing the charity thoughtfully and responsibly online.
Nice to Have
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Experience uploading and managing content on a CMS (e.g. WordPress or similar).
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Familiarity with interpreting basic performance data (social insights, email open and click-through rates) to inform improvements.
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Experience of the UK military community.
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An interest in community-building and using digital channels to create connection, not just visibility.
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Experience delivering or supporting email marketing campaigns, including writing copy and sending campaigns.
Additional Information
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The role may require occasional evening or weekend work
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Enhanced DBS check required
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Travel will be required to events and team training days
The Scotty’s Way
At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:
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Families Come First
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Everyone a Supporter, Every Supporter a VIP
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Love What You Do
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Remember, Every Day
Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.
Closing date: Friday 13th March.
Important Information:
Feedback
Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received, and only candidates shortlisted for an interview will be contacted via email.
Location
We will only consider applications from candidates located within 2 hours of central Cambridge.
We're a remote-first organisation and our day-to-day work is extremely effective with our team based at home.However, some of the most important work we do, innovation, collaboration, problem-solving, and strategic thinking, benefits hugely from being in the same room, and those moments don't always come with months of notice.That's why we're currently looking for team members who are within a 2-hour travel time of Cambridge.
Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.
We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.
We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team background
The Mental Health Crisis Breathing Space (MHCBS) team at Toynbee Hall is part of a national initiative launched in partnership with We Are Group and The Kaleidoscope Plus Group, funded by the Money and Pensions Service (MaPS). This service provides individuals undergoing mental health crisis treatment with temporary protection from debt collection activities, allowing them a “breathing space” to focus on their recovery without the immediate pressures of financial obligations. Toynbee Hall contributes to this initiative by offering regulated debt advice, conducting renewal checks, and providing comprehensive signposting support, ensuring that clients receive holistic assistance during their crisis period
Job purpose
To provide administrative and coordination support to the MHCBS team, ensuring accurate data entry, documentation processing, and effective communication with partners and service users.
Scope of role
The Administration Coordinator provides crucial support to the Mental Health Crisis Breathing Space (MHCBS) team by managing administrative processes efficiently. The role focuses on handling key back-office tasks that enable the team to deliver timely and accurate support to clients and stakeholders.
Key working relationships
The postholder will report to the MHCBS Advice Manager and will work closely with other members of the MHCBS team. There will be regular communication with internal colleagues and external stakeholders such as creditors, mental health professionals, and referral agencies.
Key Responsibilities
- Coordinate team inboxes and triage emails to appropriate team members or stakeholders, ensuring timely and accurate responses within SLAs – handling routine enquiries as standard and more complex enquiries as directed.
- Coordinate team tasks in AdvicePro, resolving issues, issuing or preparing correspondence, and highlighting urgent or non-standard cases for direction and resolution.
- Ensure CRM is maintained with accurate client and case information, running reports for management to review cases, prepare MI returns and support invoicing routines.
- Resolve or triage enquiries via the Insolvency Service portal, ensuring compliance with guidelines.
- Process incoming MHCBS applications and handle scheme closures using standard operating procedures, escalating non-standard issues or cases for direction and resolving issues.
- Support accurate reporting by ensuring high data integrity and flagging inconsistencies.
- Coordinate administrative needs for team meetings, external engagements, and cross-agency communication.
Person Specification
Essential:
- Strong administrative and organisational skills.
- Attention to detail and ability to follow procedures.
- Experience working in a team environment.
- Good written and verbal communication skills.
- Comfortable using Microsoft Office and CRM systems.
- Able to work independently and manage time effectively.
- Alignment with Toynbee Hall’s mission and strategy
- Alignment and willingness to work in line to our values:
- Inclusive - open-minded, transparent, convening and collaborative; seeking fresh and alternative perspectives.
- Courageous – principled, ambitious and acting with integrity.
- Empowering – shifting power, sharing our knowledge, enabling people to take action for themselves
- An understanding of safeguarding and willingness to develop understanding further
Desirable:
- Experience in the charity or advice sector.
- Understanding of mental health services or crisis support environment.
Please download the full Job Description for more details.
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Health Cash Plan
- Perk Box
We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
The Role
At Cruse, we have recently launched our new strategy, setting out our charity’s plans to grow our income and build on our expertise and unique position in the sector. We provide expert bereavement and grief information and support, and our charity has been supporting people for over 65 years. We support adults, children and young people across England, Wales and Northern Ireland, through our national services, over 80 local branches and online information about grief and bereavement. You will lead and develop Cruse’s digital individual giving activity, creating engaging campaigns and supporter journeys that drive sustainable income and strengthen donor relationships.
How to apply
Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.
The closing date for applications is Friday 13 March 2026, with interviews taking place on the week commencing 23 March 2026.
Please be advised that if you do not hear from us by Monday 23 March, unfortunately on this occasion you have not been shortlisted.
Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
- Applicants in England and Wales: DBS Code of Practice
- Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders’ Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
The client requests no contact from agencies or media sales.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Job purpose
To act as the organisation’s lead professional for complaint handling and quality improvement across all Advice Services.
To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement.
To support the Head of Quality and Compliance in ensuring Toynbee Hall’s advice services remain fully compliant with FCA, MaPS, and internal quality standards.
Key Responsibilities
Complaints and Challenge Management
- Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges.
- Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures.
- Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17
- Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships.
- Maintain an accurate and auditable record of all complaints, decisions, and resolutions.
Quality and Compliance Oversight
- Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies.
- Conduct audits and case reviews to identify trends, risks, and opportunities for improvement.
- Support the design and implementation of quality-improvement plans, policies, and tools.
- Provide regular reporting to senior leadership, highlighting trends and risks across services.
Continuous Improvement and Learning
- Translate insights from complaints and audits into practical service improvements.
- Collaborate with Advice Managers and Coordinators to integrate learning into casework and training.
- Support staff training and development on complaint handling, communication, and quality assurance.
- Promote a culture of transparency, fairness, and continuous learning within advice delivery teams to ensure ongoing service improvement and the highest possible standard of support for Toynbee Hall clients.
Regulatory and Partnership Liaison
- Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development.
- Ensure complaint handling and quality monitoring comply with FCA MaPS and advice quality standards.
- Support preparation for audits, funder reviews, and regulatory inspections.
- Keep colleagues informed of relevant regulatory changes and implications for practice.
General Responsibilities
- Adhere to Toynbee Hall’s policies and procedures, including safeguarding and data protection.
- Promote equality, inclusion, and accessibility across all aspects of the service.
- Demonstrate financial efficiency and value for money.
- Undertake other duties as directed by the Head of Quality and Compliance or senior management.
Person Specification
Essential Criteria
Experience and Knowledge
- Hold a valid Money and. Pension Service accredited qualification in debt advice
- A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
- Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation
- Significant experience managing complaints and quality processes within a regulated advice
- Proven experience in complaint resolution, creditor negotiation, and stakeholder management.
- Ability to analyse complex cases and identify systemic issues or risks.
- Experience developing and implementing service improvement plans.
Skills and Competencies
- Excellent communication and influencing skills at all levels.
- Strong analytical, reporting, and decision-making ability.
- Ability to manage competing priorities and meet tight deadlines.
- Confidence handling sensitive and confidential information with integrity.
- High level of IT literacy, including CRM or case management systems.
- A proven commitment to continuous professional development of self and wider teams.
Personal Attributes
- Ability to work independently and proactively without supervision.
- High level of professionalism and integrity.
- Committed to fairness, impartiality, transparency, and accountability.
- Calm, and solutions-focused under pressure, adopting a “find a solution, no blame” attitude.
- Collaborative and empathetic approach when dealing with clients and colleagues.
- Strong alignment with Toynbee Hall’s values and mission
Desirable Criteria
- Previous management or supervisory experience in a debt advice or compliance setting.
- Experience designing or delivering training on quality, complaints, or compliance.
- Knowledge of data-protection legislation and its implications for complaint management.
- Ability to build and maintain positive relationships with all staff members.
- Excellent written and verbal communication skills.
- Competence in handling sensitive information with discretion and maintaining confidentiality.
- Keeping up to date with technology and take individual responsibility for learning new technologies.
Please download the full Job Description for more details.
Our Benefits Package
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Health Cash Plan
- Perk Box
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
NRC UK was established in 2020 with the main objective of strengthening the profile, outreach, and impact of the Norwegian Refugee Council as a humanitarian organisation in the United Kingdom. We work to leverage relationships with UK foundations, corporates and private philanthropists to secure funding that enables NRC to deliver its mission and improve the lives of people displaced by conflict. We also work to influence stakeholders and partners in the UK in order to influence their humanitarian policies and practices.
You are likely to be in the early stages of your career, interested and experienced in humanitarian work and ready to lend your hands-on organisational and administrative skills to to enable the advocacy and fundraising work of the UK Director, the Private Partnerships Special Adviser and the rest of the core team based in the London office.
You will bring enthusiasm and ability to work confidently and independently with guidance and supervision on a range of external-facing administrative tasks including communications, relationship management, note-taking and record-keeping, desk research & analysis and event organisation.
These tasks and responsibilities will support NRC UK in the implementation of our strategy and action plans on private fundraising and external engagement and will also provide support to the Director in delegated areas on a full range of activities in the UK including advocacy, institutional funding, strategic partnerships, compliance and office management.
Please note this role is offered at 80% of FTE (4 days per week).
Responsibilities
1. Support the Private Sector Partnerships Specialist Adviser (50%) and the UK Director (50%) to deliver on key tasks required in order to meet NRC UK’s private fundraising and broader objectives.
2. Provide administrative support to the Specialist Adviser on tasks necessary to meet fundraising targets, including communications and relationship management, prospect research, due diligence, meeting and event organisation.
3. Provide administrative support to the UK Director including communications, organising and attending both external and internal meetings and events, taking notes and minutes, research and analysis, document preparation and coordinating input into internal reports including the annual report.
4. Provide additional ad-hoc administrative support to the NRC UK team as required.
5. The Officer will be required to execute existing workplans and meet objectives and deadlines with oversight and support from Adviser and Director.
Qualifications
- 3 years of progressive professional experience (preferably within the UK Third Sector) in business development, advocacy, fundraising and/or general administrative duties
- Bachelor’s degree in Social Science, Politics, Law, Communications, International Relations or a relevant field. Equivalent experience will be accepted instead of qualifications.
- Demonstrable experience in prospect research and ability to identify partnership opportunities based on criteria provided by NRC
- Demonstrable interest in humanitarian issues, with clear understanding of ethical and principled humanitarian approaches.
- Fluency in English, both written and verbal
- Applicants must have the right to live and work in the UK
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a natural outgoing relationship‑builder who thrives on inspiring others? We’re looking for a proactive, community‑minded fundraiser to spark new partnerships across Hampshire and grow our volunteer fundraising support. Working closely with our fundraising team, you’ll raise our profile, deliver brilliant donor care and help transform the lives of children with complex disabilities and their families. With plenty of untapped potential in our community, this is your chance to make the role your own and create real impact for Cherry Trees.
About the Role
This is a busy and pivotal role, working closely with the Head of Partnerships, Head of Fundraising and Communications and the team to raise awareness, increase visibility and develop our volunteer fundraising support in our new area of Hampshire, all with the aim of increasing our income generation.
You will be a proactive and people-focused fundraiser that will develop meaningful partnerships with local businesses, schools, community groups, clubs and individual fundraisers, inspiring them to fundraise for Cherry Trees. In doing so you will ensure that every supporter will receive excellent donorcare, making them feel personally connected to our mission to deliver outstanding home from home care for children with complex disabilities, and essential respite for their families.
This is a fantastic opportunity to make the role your own. While some community fundraising has taken place, there is huge potential to grow our income and partnerships in our generous area of wealth and community spirit.
This role is perfect for someone who wants to use their interpersonal skills and fundraising expertise to make a real and lasting difference to families in Surrey and Hampshire.
About You
You need to be an confident communicator who can engage and inspire people from all walks of life. Building strong relationships comes naturally to you, and you have the empathy and listening skills needed to connect with donors, volunteers, and community partners. Highly organised and detail-oriented, you can manage events, budgets, and donor records while meeting deadlines under pressure. Creativity and resourcefulness are part of your approach, enabling you to develop engaging presentations and adapt when plans change.
You bring resilience and a genuine passion for making a difference, staying motivated even when challenges arise. A good understanding of financial processes ensures transparency and compliance, and you’re confident in public speaking and community engagement, representing the organisation with passion and professionalism. In short, you are personable, proactive, and committed to creating a positive impact through collaboration.
Please include a cover letter explaining why you would like to work for Cherry Trees and how you meet the criteria outlined in the job description
We help to keep families together by providing home from home care for children with complex disabilities and a meaningful break for the families.
The client requests no contact from agencies or media sales.


