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Top job
Sovereign Network Group, England (Hybrid)
£35,000 - £40,000 per year
We're pleased to have an opportunity for a Customer Support Team Leader to join our team on a full time permanent basis.
Posted 5 days ago
Yes Futures, Multiple Locations (Hybrid)
£31,500 per year
Posted 2 weeks ago
Closing in 5 days
Harris Federation, Croydon (Hybrid)
£45,000-£55,000 + Benefits including LGPS
Posted 1 week ago
KEEN London, Wembley (Hybrid)
£27,300 pa, pro rata’d (£16,380 for 21 hours)
Posted 1 week ago Quick Apply
Closing tomorrow
Bristol Charities, Bristol (On-site)
£44,428 - £47,420 per year pro rata
Posted 2 weeks ago Quick Apply
Whittington Health Charity, Multiple Locations (Hybrid)
£34,089 - £41,498 per year, including HCAS (London Weighting)
Posted 6 days ago
Closing in 7 days
Parkinson's UK, London (Hybrid)
£55,650 per year
Posted 5 days ago
Closing today at 23:59
University of Cambridge, Cambridge (Hybrid)
£45,585 - £57,696 per annum
Posted 3 weeks ago
Closing in 3 days
Christian Solidarity Worldwide, Remote
£38,000 - £42,000 per year dependant on experience
An exciting opportunity for a major donor fundraiser to join CSW, to initiate and develop relationships with individuals and corporates.
Posted 1 week ago Quick Apply
Closing tomorrow
Tax Justice UK, London (Hybrid)
£43,986 per year (pro rata for part time) rising to £49,736 pro rata over 5 years
Help us to build a strong movement of organisations campaigning for a fairer tax system
Posted 1 week ago
Shooting Star Children's Hospices, GU3, Guildford (On-site)
£14.74 per hour
Posted 3 days ago Quick Apply
Page 18 of 32
England, United Kingdom (Hybrid)
£35,000 - £40,000 per year
Full-time
Permanent
Job description

At SNG, we're committed to creating safe, provide quality, affordable homes in happy, successful communities that leave a lasting, positive impact on our customers' lives. Our approach revolves around putting the customer first, ensuring every interaction is handled with care, respect, and inclusivity.

We're pleased to have an opportunity for a Customer Support Team Leader to join our team on a full time permanent basis.

You'll be based in our office in Newbury, with the flexibility to combine home working .

The Role

Your role will be to inspire, lead, and motivate a dedicated team of circa 8 Customer Support Advisors. Your role will be pivotal in ensuring the delivery of consistent, high-quality service across all channels, embodying our commitment to 'right first time' outcomes and customer satisfaction

Key responsibilities:

  • Contribute to the overall annual budget setting process and any devolved budget.
  • Drive continuous improvements to streamline processes/ways of working
  • Monitor performance in real time of your team, ensuring they both individually and collectively achieve agreed service and quality levels
  • Recognise and reward great performance and values examples, as well as managing underperformance and absence
  • Contribute to embedding digital channels, focussing on streamlining processes to make it easier for customers

Knowledge and skills:

  • Proven experience in leading and managing dynamic Customer Support teams 
  • Strong communication, active listening, and decision-making skills
  • Evidence of excellent customer service achievements
  • Demonstrated excellence in customer service and stakeholder management
  • Ability to recruit, nurture, and develop professional teams to deliver impactful customer strategies
  • Knowledge of data management processes and industry standards
  • Commitment to personal and professional development

Interviews will be held week commencing the 8th July. 

What you'll get from us

We have some fantastic benefits on offer at SNG, including:

  • £450 flex-pot annually, discounted shopping & cycling scheme
  • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
  • Company pension scheme matched up to 12%, life cover at 4x your salary
  • Flexible working - we're committed to giving people flexibility as widely as possible
  • Options for private medical insurance, dental insurance & critical illness cover

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Take a look at our careers site to learn more about us and our values.

This is a great opportunity to join the team as we progress through an exciting period of change. What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters.

Application resources
Posted by
Sovereign Network Group View profile Company size Size: More than 1000
Posted on: 11 June 2024
Closing date: 30 June 2024 at 10:15
Job ref: 6239
Tags: Management

The client requests no contact from agencies or media sales.