Project Co-Ordinator Jobs

Help us to shape health and social care policy

The King's Fund is an independent charitable organisation working to improve health and care in England. We have a high profile, strong reputation and excellent track record in influencing health and care policy, providing leadership development and hosting high quality events.

Play your part in improving leadership in the health sector

This is an exciting time to join our Leadership and Organisational Development team. Our work enjoys an outstanding reputation in the NHS and beyond and you’ll play an important role in supporting this, working across a range of clients and projects. 

As a Programme Co-ordinator, you will be responsible for managing the logistics of a range of different courses and programmes. You will work closely with the Programme Directors, who design and deliver the course and programme content.

Your role will include communicating with programme participants and clients, creating programme materials, managing budgets, booking venues, travel and accommodation, and event management.

You will be skilled at working across a suite of programmes and balancing multiple deadlines. You’ll enjoy taking personal responsibility for your own portfolio and also working with the team of Programme Coordinators to support each other’s work and drive continuous improvement.

Our business model includes online working alongside in person therefore you will be expected to provide online technical support and be proficient in Microsoft Teams, Zoom and other online platforms to support the delivery of client work.

To join us, you need to be exceptionally organised and methodical as well as an excellent team player with a collaborative approach. Excellent written and verbal communication skills are a must, alongside first-rate numeracy skills to be able to monitor programme budgets. We’re looking for someone who is confident with using Microsoft Office, Microsoft Teams, Zoom and other online packages and databases too. With experience of working in busy environments, you’ll combine these talents with a keen eye for detail, a flexible approach and great client relationship skills.

The Fund has an ambition to increase the diversity of our workforce and introduce careers in health and care policy to a broader range of people. We encourage applicants from all sections of the community, including those from Black and ethnic minority backgrounds, those with disabilities and from the LGBTQ+ community. We believe that diversity of background and experience contributes to a broader collective perspective that will improve the way we influence health and social care policy.

The King’s Fund is committed to a hybrid working model that meets the organisation’s needs, while giving staff flexibility to choose between office and home working. In keeping with our current policy, the post-holder will be required to work a minimum of two days per week from our central London office (pro rata, averaged over a month).

Apply

To apply, please visit our website and read our supplementary guidance documents, then download and fill in our application form. If completing the application form presents any challenges, contact us by email so we can discussion options.

Please note that in order to apply, you must have existing documented proof of your right to live and work in the UK. 

The role

Cruse Bereavement Support is the UK’s leading Bereavement charity. We help people through one of the most painful times of their lives through bereavement support, information and campaigning.

We are looking for an experienced and enthusiastic Service Delivery Co-ordinator to join our Somewhere For Us Project team.  The aim of the Somewhere For Us project is to ensure that children and young people feel supported on their grief journey.  The project service is co-designed with a Youth Advisory Group.  You will be responsible for the delivery of a range of bereavement supports to children, young people and communities across the Western and Northern Trust Areas and wider NI if required.  The support is provided through Understanding Your Child’s Bereavement online session for parents, group support, 1-1 support and Understanding Your Bereavement online sessions for children and young people.  Awareness sessions are provided to organisations and individuals working with children and young people within the community, for example sports clubs, community groups, schools, churches.  

The Somewhere For Us Project supports bereaved children and young people aged 8 – 25.  It is funded by the National Lottery Community Fund through their Empowering Young People funding stream.

The post is based in our Foyle office, with one day a week in Belfast.  The post is funded until the end of June 2027. 

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

Are you looking to start or continue your career in projects management? Do you want to work for a charity that makes a demonstrable impact? Be part of our growing and dynamic team to see lives changed in our community.

We have an exciting opportunity for a person centred, highly organised Projects Officer to join our 188-year-old evolving grassroots charity based in Bermondsey. Our passionate and committed team hosts several key projects to promote human dignity and examples of co-production between the charity, public and private sectors. 

About the Role

The South London Mission is seeking a Projects Officer to join the team with specific responsibility for managing, enabling, co-ordinating and developing our mission projects.    

This role will report to the Director of Engagement and Influence and will work closely with the Projects Co-Ordinator and other paid and voluntary project team members.

Key areas of responsibility include:

· Effective management of projects

· Effective administration and coordination of projects

· Ensuring achievement of impact targets and funded project milestones

· Recruitment and management of project staff & volunteers

· Promotion of the work of South London Mission

About You

We are looking for a person who is both people centred and highly organised to manage, coordinate and support our mission projects with minimal direction and supervision. 

You will be a highly pro-active, self-motivated problem solver with a ‘can do attitude’, as well as being kind, empathic and servant hearted with a professional manner. 

The ideal candidate will be passionate about serving the needs of the most vulnerable in Bermondsey and Southwark and will show commitment to the mission and values of the South London Mission

Benefits: 25 days’ annual leave plus all public holidays, family friendly policies, occupational sick-pay scheme, and workplace pension scheme. 

Please note that the SLM can only consider applicants who presently have the right to work in the UK and proof of Right to Work in the UK will be required as part of the recruitment process.

All candidates must be sympathetic to the Christian faith and be able to embrace the values and vision of South London Mission, in line with the equality Act 2010. Offers of employment will be subject to a satisfactory disclosure from the Disclosure and Barring Service and satisfactory references.

The SLM is proud to be a London Living Wage employer and we are committed to diversity and inclusion at work. We welcome applications from people of all backgrounds, particularly applicants who are significantly underrepresented in our sector, such as people with lived experience of disabilities and individuals from Black and Minority ethnic communities. 

Job Description

Job Title:                  Green Scheme Co – Ordinator (PM) 

Reporting To:           Green Scheme Manager

Salary/Rate:             £30,000-32,000 (dependant on experience) 

Contract Type:         Fixed – Term Contract 12 – months  

Hours of Work:         Fixed hours: 11:30 – 19:30. Monday to Friday

Location:                   Across Felix’s sites in London (Deptford, Enfield, Poplar, Park Royal, Western International Market, Greenford) with hybrid working available and office space at Canary Wharf.

About the Felix Project

The Felix Project is London's biggest food redistribution charity and the largest end-to-end food redistribution charity in Europe. 

Our vision is a London where no one goes hungry and good food is never wasted.  

We rescue surplus food from businesses, supermarkets, restaurants and farms. This food is nutritious, in-date, and safe and includes a high proportion of fresh vegetables, fruit, meat and fish. If we did not rescue this food, it would be at risk of going to waste. Instead, we deliver it free of charge to London charities, schools, food banks, food hubs and other organisations serving people in need. Our food is a vital lifeline for children and families, people on low incomes, people who have lost their jobs, the homeless, refugees, domestic abuse survivors, the elderly and keyworkers.   

We were founded in 2016 in memory of Felix Byam Shaw, by his father, entrepreneur Justin Byam Shaw.

Purpose of the Job

The Green Scheme operates point-to-point collection and delivery routes throughout the day and into the evenings (up until approx. 21:30). The purpose of this role will be to oversee out of hours routes in the evening, covering up until the latest route start time of 19:30.

The role will be involved in all aspects of co-ordination for Green Scheme operational activities. The role will be key in ensuring routes (predominantly evening routes) operate as smoothly as possible to ensure we deliver as much food as we are able to. 

You will be a key contact for relevant partners on routes (volunteers, food suppliers, community organisations) and the main point of contact for out of hours routes. You will communicate changes and update all partners where necessary and provide support to volunteers undertaking routes to ensure they have a positive volunteer experience.

Benefits

• 25 days annual leave per annum (+ bank holidays) plus up to 5 days additional leave for length of service.
• Enhanced Maternity and Paternity leave.
• Birthday day off.
• Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
• Training and development opportunities.
• Employee assistance programme including 24 Hour GP helpline.
• Cycle to Work Scheme.
• Opportunity for free meals whilst working at our depots.
• After work activities such as Felix’s softball team, running club and cycling club

The Centre for Computing History is an accredited museum and charity situated in Cambridge, with collections and learning at its heart. The museum's core purpose is to increase understanding of the history of computing by exploring its social, cultural and historical impact.

Our collection rightly celebrates the incredible evolution of computing technology. However, the museum also has a responsibility to recognise the ecological impact of the rise of technology, and to date we have not explored these stories. We are excited to have secured funding from the Esmée Fairbairn Collections Fund, run by the Museums Association, for an exciting new two-year project, Broken Tech : Broken Earth. We will be exploring how the explosion in technology over the last 80 years has impacted the local and global environment. More info can be found on our website. 

Role Summary 

We're now seeking a talented, energetic and efficient Project Coordinator to oversee this exploratory project. 

The Esmée Fairbairn Collections Fund, run by the Museums Association, aims to encourage participatory practice in museums, and this concept lies at the heart of this project. Participatory practice means involving visitors and communities in the creation and interpretation of museum exhibitions, programs, and events content – asking for stories about objects in the collection, rather than assuming we know what the most important stories are. This approach is inclusive, encourages visitors to feel ownership and helps museums discover untold stories about their collections.

We are looking for someone special to co-ordinate this process and exploit our unique platform to raise awareness of environmental issues and e-waste and to create change. The Project Co-ordinator will take ownership of the day-to-day operations of the Broken Earth Project, including working closely with all external and internal stakeholders, monitoring progress, and ensuring project milestones are met. This new fixed-term role is a critical part of the project and crucial to its success. 

The ideal candidate will be able to demonstrate the following skills and experience: 

• Strong interest in conservation, ecology and promoting a circular economy 

• Excellent interpersonal, communication and advocacy skills 

• Confidence working with a range of colleagues across a variety of organisations 

• Proven organisational and time management skills

• Experience facilitating in-person and/or online events 

• A creative, positive, proactive and self-reliant approach to work

For more information, please see the attached job specification.

Terms 

• Project Co-ordinator (Fixed Term, Part time) 

• Job Title: Broken Tech : Broken Earth Project Co-ordinator 

• Hours: 22.5 hours per week ideally worked across three days (Weds-Fri) but flexibility is possible, subject to agreement (0.6 FTE). The role is likely to involve work outside of these hours, in the evenings and at weekends. Fixed term until September 2026. 

• Salary: £26,728 p.a. pro-rata  

• Responsible to: CEO 

• Location: Cambridge (some homeworking possible subject to agreement) 

• Annual Leave entitlement: 28 days pro-rata p.a., including bank holidays 

• Start: As soon as possible. 

How to Apply  

Interested applicants are requested to submit: 

Your CV (please ensure this does not include your age, gender or any other personal characteristics) 

A supporting statement explaining how you meet the criteria in the person specification. This should address the essential points of the person specification. 

This information is used when shortlisting candidates for interview 

Recruitment Timeline 

The deadline for applications is Sunday 29 September, 5pm. 

Interviews will be held w/c 7 Oct, in person at the museum CB1 3EW, and will include a short task, which you will be able to prepare in advance.  

The Tank Museum’s innovative and award-winning marketing team is highly regarded in the arts and culture sector across the globe. 

The Membership & Fundraising Co-ordinator is a new role, the need for which has emerged from the museum’s continued growth.

The post holder with be tasked with formalising a fundraising function within the Museum: integrating and developing existing schemes whilst identifying and undertaking new projects to raise funds to support the charitable objectives of The Tank Museum.

Primarily the role will focus on “public fundraising” activity (rather than making applications to grant making bodies), using the Museums existing and sizeable international online audiences as a base for support.

Specifically, this will include:

• The management of The Tank Museums membership schemes (Friends, Patreon & YouTube Membership) – developing retention and recruitment strategies, measuring and reporting on satisfaction, and member communications/engagement.
• Seeking corporate sponsorship opportunities for The Tank Museum’s online activity & assist in the management of existing key strategic partnerships relationships.
• Manage fundraising projects (such as vehicle conservation/restoration projects), liaising with internal colleagues, ensuring targets are met, and our communities of supporters engaged and appreciated.
• Identify opportunities for small scale fundraising projects – for example, where capex can be supported by public donations.
• Running e-bay auctions, raffles, etc, in support of museum fundraising objectives.
• Establish administration required to support existing fundraising activity (such as a new CRM system) – and the potential for increased activity in the future.

As part of our commitment to partnerships with institutions and other organisations, we are looking for a Partnership Funding Co-ordinator to strengthen and expand our relationships. This is a target-focused role, and the successful post holder will be expected to generate funds and establish new partnerships with organisations and institutions.

Position: Partnership Funding Co-ordinator

 Reports to: Director of Programmes and Partnerships

Status: Hours of Work: Full-time (40 hours per week)

Terms of Employment: Permanent

Salary: £24k-£30k dependent on experience

Location: Office-based, Birmingham

Deadline for Applications: 30th September 2024

PLEASE NOTE: Interviews are expected to take place on an ongoing basis until the vacancy is filled. The vacancy, therefore, may close sooner than the deadline date.

Islamic Help is a UK-based international relief and development organisation that has developed rapidly since being established in 2003. Our programmes aim to help and empower disadvantaged communities in the UK and abroad; some of the key areas we work in are emergency response, WASH, education, livelihood and environment conservation.

What We Offer

Islamic Help acknowledges that our employees are our most valuable resource. Therefore, we provide a variety of benefits aimed at promoting their professional growth, as well as supporting their mental and physical well-being, and maintaining a healthy work-life balance.

• Holiday entitlement of 30 days per financial year (for full-time employees; includes bank holidays entitlement – due to the nature of the role, you may be required to work on bank holidays)
• Personal learning and development opportunities.
• Automatic enrolment into our workplace Pension Plan (option to opt out).
• ·Employee Assistance Programme for support with health & wellbeing, financial matters, and any other assistance.
• Free office car park for staff.
• Prayer facilities in the Mosque located below our office (Brothers and Sisters).

The Role

Key Targets

• Recruitment of new partners to fund Islamic Help programmes.
• Successfully maintain partnerships with organisations, including good partnership care involving field visits, reporting, proposal development etc.

Key Responsibilities

• Under the supervision of the Institutional Funding and Partnership Manager:
• To lead on identification of partnerships in the UK, Europe, Asia and North America.
• Lead in the mapping of potential donors and partners.
• Conduct detailed desk research on potential donors and partners.
• Develop seasonal proposals including Ramadan, Winter, Qurbani and whenever there are emergencies.
• Carry out regular field visits to potential donors/partners to explain our expertise and interests.
• Categorise partners based on their structure, expertise, geographical location, and interest.
• Update database by collecting, recording and uploading information of potential partnerships, to the highest degree of accuracy.
• Support the organisational capacity assessment of potential partnerships.
• Support operational and technical staff as needed in the organisation and facilitate capacity assessments for potential partnerships.
• Participate in the sub-award proposals review and approval process as needed.
• Ensure excellent relations with key partners and put in place systems that maintain them.
• Ensure a high level of co-ordination with partners and other stakeholders to ensure the planning and implementation of projects according to approved proposals.
• Supervise co-ordination with partners to achieve project deliverables.
• Meet donor partners regularly to monitor progress; share lessons learned, experiences, observations, obstacles and to review and update project plans of actions if needed.
• Drafting agreements with donor partners.
• General administrative support within the team and the International Programmes & Partnerships Department.

Attributes 

Essential

• A demonstrable track record in a similar or related role
• A high degree of organisation and meticulous attention to detail and accuracy
• A confident communicator able to engage with people of all levels.
• Be effective in a fast-paced working environment.
• To undertake all tasks and duties in an effective, efficient, transparent and wholly accountable manner.
• Have the ability to travel to various locations across the world to manage the progress of partnerships and programmes.
• To undertake any reasonable responsibilities as required by the line manager.
• To promote and adhere to all IH policies and codes of conduct.
• Experience of working on Programme Quality, HR, Safeguarding and Risk.
• Excellent oral and written English.
• Must have driving licence.

Desirable

• Experience of working within INGOs and Partner/Field Office Management.
• Experience of working in-country within the countries that IH operates in.
• Knowledge of any of the following languages is an advantage: French, Arabic and Urdu.

 How to Apply

To apply, please email your CV and covering letter detailing how you meet the requirements for

the post to our HR department.

We regret that only shortlisted candidates will be contacted.

You must have proof that you have the right to work in the UK.

We are an equal opportunities employer and welcome all applications regardless of age, gender, ethnicity, faith or disability.

Deadline for applications: 30th September 2024.

NOTE: Interviews will be on an ongoing basis and the vacancy may close before the deadline date.

Are you committed to wanting to help others?

Would you like a role that enables you to work in the local community?

Do you want to make a positive impact to people's lives?

Do you want to work for a caring and forward-thinking charity?

If your answer is yes then we have the perfect role for you!

At Age UK Kensington and Chelsea we are passionate about our people, we care about the service we provide and empower our staff to deliver great outcomes for those who come into contact with our services.

The role

Our My Care My Way service is a great example of this, bringing together health and voluntary sector expertise to deliver real change to how care is delivered in West London. We have collaborated with local NHS partners to offer a unique integrated care service that is at the forefront of Social Prescribing development in London.

MCMW aims to provide information, navigation and support to patients where it is most needed. Our Health and Social Prescribing Co-ordinators are aligned to GP surgeries in our local community and work alongside specialist nurses to provide additional care to older patients. 

Each HSPC will care plan for a caseload of patients, contacting individuals at a frequency based upon need and building a relationship over time. With a focus on the wider determinants of health - such as level of physical exercise, social connection and one’s environment - our HSPCs link patients into relevant services and activities that will improve their lives in the longer term. 

We have a fantastic staff benefits package and we provide annual training and development opportunities.

About Us

At Age UK K&C we promote the wellbeing of older people through:

• Providing services which support independence
• Learning from this experience to inform our understanding of older people's needs
• Ensuring the voices of older people in Kensington & Chelsea are heard
• Working in close collaboration with other organisations to achieve these aims

The HSPC role offers an exciting opportunity to become part of the My Care My Way workforce; bringing together health and social care expertise to deliver real change for how care is delivered in West London.

World Jewish Relief provides life-saving and life-changing action to people in crisis around the world. We work with our trusted local partners to help people survive the consequences of conflict and disaster, to thrive and rebuild their lives. We deliver programmes using our expertise, with urgency to achieve maximum and sustainable impact for those within and beyond our community.

We are looking for an experienced Fundraising Events Co-ordinator to assist in the smooth running and successful management of our well established and growing events portfolio. Working with our dynamic events team you will be instrumental in ensuring that all World Jewish Relief events are of the highest standard and delivered with immaculate care and precision. This role is critical in ensuring that World Jewish Relief continues to grow and engage a wide-ranging audience, raising funds in support of our inspirational projects and programmes worldwide.

 You will be responsible for:

• Supporting the events team in the planning, coordinating, administration and delivery of World Jewish Relief events including our flagship Annual Dinner.
• Managing and leading on the planning of smaller engagement and fundraising events both in person and online.
• Supporting and overseeing World Jewish Relief’s Young Committee by assisting with the delivery of their events and attending committee meetings
• Liaising with colleagues and partners to organise supporter Insight Trips: creating itineraries, booking transport and managing all details.
• Supporting and assisting donors who are planning events to raise funds for World Jewish Relief.
• Working with the communications team to organise World Jewish Relief’s participation at communal events and attend these events.
• Managing and leading on stewardship of World Jewish Relief runners in the London Marathon and other challenge event activities.
• Working with the fundraising and marketing team to launch and deliver a new fundraising initiative supporting World Jewish Relief's Home Repairs programmes in Ukraine.

You should have:

• Proven experience in event planning, coordination and delivery to a high standard, preferably within the non-profit sector.
• Demonstrable knowledge of event fundraising techniques and sector trends.
• Experience using a database (ideally Raiser’s Edge) to the highest level, both to record and analyse information.
• Experience in successfully managing numerous priorities at one time, meeting tight and non-negotiable deadlines.
• Excellent communication, interpersonal, and organisational skills.
• Excellent administrative skills, impeccable accuracy and attention to detail.
• The ability to use your own initiative, make quick and independent decisions where necessary and to work under pressure.

Benefits

We offer a range of benefits including:

• 23 days holiday plus bank holidays and Jewish holidays. After 2 years’ service holiday entitlement increases to 25 days.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries.
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Enhanced maternity & paternity pay.
• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• Season ticket / travel to work loan.
• Cycle to Work Scheme.
• On Friday the office closes at 3pm.
• We encourage flexible working and offer a range of flexible working options

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don’t need to be Jewish to work for us, but you must share our desire to assist those who need help based on their vulnerability, not their identity, recognising the dignity and potential of all people.

To apply

As part of your application, we ask you to demonstrate your suitability for the role by answering the following questions in your cover letter:

• Why does this role appeal to you and what skills do you have that will help you to excel in this role?
• What do you think makes a successful fundraising event?

JOB VACANCY PART-TIME COMBINED ROLE

(Roles could be considered separately)

VOLUNTEER COORDINATOR & COMMUNITY FUNDRAISING COORDINATOR

· 24 hours per week (13 hours VC & 11 hours CFC)

· Hours worked over 4 days with flexibility required – very occasional evenings and weekends

· Excellent organisational & communication skills

· Experience in managing individuals and teams

· Events management and community fundraising involvement desirable

· Ability to work independently

· Based in Leatherhead, Surrey, with occasional travel to Kingston (x1 day per week wfh considered)

· Free on-site parking

· Start date: September 2024

£27k p.a. pro-rata

Key Responsibilities:

To support the delivery of Dyscover’s Fundraising strategy by taking responsibility for Community Fundraising.

Main Areas of Work:

Funding – support and delivery of the Funding Strategy in conjunction with the Head of Fundraising and the Trustees • Understand and work within the Code of Fundraising Practice

• Plan, coordinate and deliver a community fundraising programme to meet agreed targets • Coordinate and develop the community fundraising team

• Be proactive in identifying community fundraising opportunities including liaising with local clubs, businesses and societies

• Communicate fundraising activities via email, monthly bulletins, Newsletters etc.

• Provide and distribute promotional materials for events • Recruit volunteers to support events

Volunteer Coordinator Main Areas of Work:

• Research, write and regularly review volunteer policies and procedures, including risk assessments, relating to all aspects of volunteering

• Liaise with Dyscover staff colleagues responsible for admin, marketing, fundraising and service delivery to understand how they work, develop partnerships and assess volunteering needs across the organisation

• Identify appropriate volunteering opportunities and match with volunteers who possess the right skills for the role

• Identify additional training or support needs that volunteers might have and seek to meet them. Provide inductions and training both internal and external (with Service team)

• Lead monthly volunteer meetings in collaboration with colleagues.

• Develop role descriptions based on the needs of the organisation

See attachments for further details around the responsibilities of the role

To find out more

We would be delighted to tell you more about this opportunity, and encourage you to visit us at Dyscover.. 

The Duty Scheme Support Officer performs a vital role supporting the smooth running of ASAP’s duty scheme. Our scheme offers free legal representation for people in the asylum system who need food and shelter, but have been refused it, or are about to be evicted. Your work will help to ensure people are not left homeless when they are entitled to support.

You will work closely with the duty scheme team, especially the Duty Scheme Co-ordinator (DSC), to provide efficient and time-sensitive administrative support to the scheme. You will be a key first point of contact for our duty scheme, having daily direct contact with people seeking assistance, referring agencies, the AST court admin team, ASAP staff, duty scheme advocates (DSAs) and the Home Office.

We are looking for an efficient administrator, with good communication skills, attention to detail, and a commitment to asylum, human rights or social justice. 

Please see our job description and person specification on our website for more information.

Interviews for shortlisting applicants will be on 14th October in London.

Starlight is the national charity transforming children’s health through play. We work 
to ensure that every child can benefit from the incredible power of play, supporting 
their mental and physical health during treatment and recovery from illness.
Play is not just a ‘nice to have’, without play, children can experience short, and 
long-term problems. In fact, it’s so important, that being able to engage in play is 
one of the human rights listed in the UN’s Convention on the Rights of the Child.
Without play, problems faced can range from anxiety around having blood tests 
which could mean appointments being abandoned and rescheduled, to developing 
PTSD and a fear around visiting hospitals and healthcare settings. It’s not 
uncommon for health play specialists to have to meet children in the car park as 
they are too scared to even set foot inside the hospital.
Each year, there are nearly 1.8 million child hospital admissions in the UK and 
nearly three-quarters (71%) of NHS trusts and health boards do not have any 
budget for play.

This is simply not good enough; we think that play in healthcare is non-negotiable.
Driven by our research and insights into what works best for them, we provide direct 
services and resources for children and their families; and to the health 
professionals working with them. We also advocate for more and better health play 
services in public policy; and promote the full recognition of health play practitioners 
as an integral component of the children’s health workforce.
Our Health Play Services Delivery team provide physical and digital materials and 
resources which support the delivery of health play to practitioners and families. 
These are informed by insight, evidence and evaluation from our Insight and Impact 
Team.
Central to these materials and resources is our range of Boxes which contain toys 
and activities specifically selected to help children relax, distract, and engage to 
ensure their treatment can be carried out as quickly and effectively as possible with 
minimal stress. 
The current Health Play Services Delivery Manager is about to be seconded to a 
new Commercial Development role, initially for 6-months, as we shape the 
development of a new source of income for Starlight through paid for services. 
There may be the possibility of an extension to this contract depending upon the 
outcome of the secondment.
The Health Play Services Delivery Manager, reporting to our Head of Play leads the 
end-to-end process of our services. You’ll need experience in the operational 
management of service delivery and experience of working with the NHS and in 
children’s services would be an advantage. You’ll work across all areas from 
procurement through stock control to the logistics of delivery and you’ll build 
relationships internally and externally to ensure efficient, effective, high quality 
service delivery and excellent customer relationship management. Reporting 
directly to the Head of Play, you’ll manage the Service Delivery Co-ordinator and
the Service Data Officer within the Hospital Services Team.

Background to the role

AUKEL recruited a new Chief Executive in April 2023, and a new chair in February 2024. In March 2024 we published an ambitious five year strategy which sets out how we want to increase the extent we meet the needs of older people in East London. We have a number of organisational transformation objectives which underpin the strategy; these are things we need to do to strengthen our foundations (following a period of rapid growth) and equip us to deliver safe effective services, at scale, across our footprint.

We are looking for someone to join our team to work with the Service Director to lead the transformation of our Hospital and Home services. These:

- Currently are provided at four hospitals broadly covering four boroughs: Homerton (Hackney), Newham (Newham), The Royal London (Tower Hamlets), Whipps Cross (Waltham Forest). And are staffed by 16 AUKEL employees – three co-ordinators, two project officers, 10 support workers, and an administrator.

- Homerton and The Royal London are jointly commissioned until end March 2029. Newham has been extended to the end of June 2026. Whipps Cross is due to be re-procured, with a short extension under consideration, we aim to jointly bid for this with our neighbouring AUKs.

- Assist vulnerable adults in getting home from hospital, carrying out safety checks in the home, give advice on practical and wellbeing matters, and visiting regularly for a period of four to six weeks after discharge

- Are commissioned based on meeting pre-agreed targets for the number of referrals accepted, and are fully embedded into the hospital discharge system.

- Typically include provision of handyperson services, which is operationally delivered separately by three handypeople.

- Include our (paid for) Home and Care service which is delivered separately to our hospital discharge services, and currently supports c. 40 individuals.

This will be a challenging and rewarding role; you’ll need experience of change management and of leading operations. You will be resilient and will have values which align with ours: Kind, Accountable, Collaborative, Flexible and Inclusive. This is a chance to join our team at an exciting time; we’ll expect a great deal of you but in return you’ll be well supported, invested-in and given lots of opportunity to learn and grow as an organisational leader.

We’re particularly hoping to recruit someone from the global majority as our leadership team doesn’t currently adequately represent the communities we serve.

Job description

Job Purpose

The Head of Hospital and Home Services will work with the Director on strategic and operational planning and provide operational leadership for the range of Hospital and Care services delivered by Age UK East London. This role is a fantastic opportunity to be part of significant organisational change, to make an impact at a local level, and ensure that older people’s needs are recognised and met effectively. The purpose of this role is to:

· Take responsibility for the delivery of the Hospital and Home service, ensuring its delivery requirements are met and we are responsive to new opportunities.

· Manage and maintain good relationships with commissioners and professionals in the local health and social care system.

· Lead a programme of structural and cultural change in the Hospital and Home service:

- Review the service staffing and delivery arrangements, assessing which services need allocated staff and which would be better delivered by a central team.

- Introduce processes and embed good practice in case recording, reporting and data collection.

- Motivate and engage a dispersed workforce, developing a supportive and flexible culture with consistent service standards.

- Ensure that older people who are supported by the Hospital and Home team also benefit from the range of AUKEL services and those provided by other local partners.

· Ensure the hospital discharge service, the handyperson service and the home and care (paid for service) work together efficiently and effectively.

· Address performance issues in the Home and Care (paid for service), working with senior colleagues (in communications, finance and HR) to develop a financially sustainable model.

· Work with senior leaders across AUKEL, contributing your experience and expertise to problem solve, spot and develop opportunities as well as make an impact on our overall organisational development journey. 

As the role develops or AUKEL begins delivering new services, the scope of the role may expand. The post holder will need to:

· Use sophisticated interpersonal and influencing skills to build rapport with a wide range of stakeholders including commissioners, partner providers, senior health and social care professionals, operational staff, volunteers and service users / patients, and maintain AUKEL’s profile with these audiences.

· Motivate and inspire a frontline staff team, using excellent communication skills, a strong understanding of key issues affecting older people, and familiarity with the commissioning environment

· Ensure the services are run to the contract KPI’s for quality and delivery, overseeing data management and analysis to ensure compliance and insight that supports future development and demonstration of impact, taking a continuous improvement approach

Summary of Duties - Key Accountabilities & Deliverables

Coordination and Management of service

· Line manage service coordinators, and oversee the good management of all service staff.

· Ensure the service is delivered in line with contractual requirements

· Working with other senior managers, ensuring good joined up internal referral pathways, clear communication and joint-working where possible

· Ensure the team is fully conversant with the organisation’s CRM (currently Charitylog) and that this is used effectively to record and manage casework and evidence of outcomes and impact of the service

· Ensure the team is knowledgeable about the local service offers and are effective in referring and signposting clients to other relevant services

· Complete and maintain relevant risk assessments.

· Ensure there is cover for gaps in service delivery (e.g. due to A/L or sickness).

· Support team members to supervise volunteers effectively

· Support implementation of any organisation-wide operational changes

· Regularly attend meetings with external professionals as necessary in relation to operational management and delivery of services

Quality and Insight

· Produce quarterly KPI monitoring and evaluation reports for each contract as required to include data, case studies and insight on service delivery and opportunities

· Produce quarterly insight to the Board of Trustees at committee level.

· Monitor compliance in record keeping around key areas

· Continuously review and monitor the service with the aim of improving quality, flexibility, responsiveness and effectiveness, and to identify and respond to new opportunities

 General

· Lead the development and delivery of current and future commissioned health services in AUKEL.

· Work with senior colleagues to conduct ongoing ‘horizon scanning’ of changes in national and local priorities and approaches to services, to maximise opportunities and identify upcoming challenges for older people

· Work with local partners to share best practice and develop opportunities to work together

· Develop strategic relationships in the local health and social care system, to gain insights and inroads to future opportunities and build service reputation and influence.

· Continuously gain feedback from the team in considering how the service can develop further, for example around reach, client journey and other areas.

· Work with CE and colleagues to develop new service proposals, to develop the scope and impact of the Hospital and Home team

Leadership and management

· Engage, motivate and inspire the team

· Evaluate and manage overall team and individual performance and wellbeing

· Run regular team meetings with content that promotes team cohesion as well as being informative and operationally useful

· Ensure communication and training of the team is in line with contractual requirements and AUKEL policies

· Encourage and provide opportunity for sharing of knowledge within the team and between colleagues within AUKEL

· Take a person-centred approach to line management responsibilities

· Proactively identify opportunities for team members to stretch and use skills to develop them whilst benefiting the team / service / AUKEL

Other

· Perform other duties in connection with the general work of AUKEL when required

· To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of AUKS

· To carry out the duties of the post in accordance with AUKS’s policies and procedures including: Equity and Diversity, Health & Safety, Confidentiality, Complaints, Data security, Safeguarding

· Participate in learning and development opportunities and take responsibility for identifying your own learning needs

Person Specification

Essential Desirable

Experience

Essential

· Of operational service management within Health and/or Social Care within the statutory, voluntary or private sector

· Of strategic service leadership and development

· Of leading change

· Of working with data to monitor outputs, outcomes and reach.

· Of carrying out programme evaluation and report writing.

· Of managing people at (at least) coordinator level, and successfully engaging and motivating staff.

Desirable

· Of working in hospital settings

· Of engaging strategically with the local health and care system

Knowledge & Understanding

Essential

· Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 

· Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers. 

· Of the current health and care landscape

Desirable

· Expertise in the needs of older people.

· Clinical knowledge

Skills/Attributes

Essential

· Intermediate IT skills

· Can demonstrate commitment to AUKEL values (accountable, kind, flexible, inclusive, collaborative).

· Commitment to learning and development and reflective practise. 

· Resilience 

Additional Requirements

· This post is subject to the relevant check through the Disclosure & Barring Service (DBS) 

· Flexibility in working hours to meet organisational needs. 

Employment Details

 Contract type

This contracted post is for 35 hours per week. We welcome application for flexible working including reduced hours and other flexible working arrangements.

Location

We support hybrid working to suit our team. When in the office, the post holder will be mostly based at our office in Plaistow with frequent visits to the 4 hospitals and to our Head office in Bethnal Green.

Salary 

Between £41,200 and £46,350 Plus 5% employer pension contribution.

We have recently introduced a salary bands system. This salary range refers to the lowest and top steps of the grade. Salary will progress every year until the top salary is reached.

 Holiday entitlement

25 days (pro-rata for contracted hours) of paid holiday per year plus bank holidays. This increases after two years of service to 27 days, and then a further one day per every year of service up to a maximum of 30 days after five years of service. In addition, all employees are entitled to one day off on (or around) their Birthday.

Conditions of employment

The job offer is subject to the receipt of two satisfactory Employment References, an enhanced  DBS Check and evidence of relevant Qualification.

How We Value Our People

Learning and development

We are committed to supporting our staff through a variety of training, e-learning, workshop and shadowing. A training needs assessment is carried out annually. During the appraisal and reviewed during supervision. The majority of vacancies are advertised internally to encourage staff to progress their careers within the charity.

Flexible working policy

We welcome flexible working requests from day one and anyone can make as many requests as they wish to.

Family Friendly Policy

We have a competitive Family Friendly Policy which includes maternity, paternity adoption and shared parental leave. We have an enhanced maternity and paternity pay policy based on the length of service.

 Sick leave policy

We also have a competitive sick pay policy which will give you up to 4 months full pay and 4 months half pay after 4 years of service.

Death in service insurance

We have a Death in service insurance which will help your family to cope financially should something happen to you while employed with us.

Employee assistance programme

We offer an Employee Assistance programme called WeCare which includes 24/7 online GP, Get fit programme, Mental health support, Financial and legal guidance.

Menopause and menstrual policy

The policy supports employees in their ability to adequately self-care during their period and menopause, while not being penalised by having to deplete their sick leave.

Open Door policy

The purpose of policy is to encourage open communication, feedback, and discussion about any matter of importance to an employee.

Wellbeing policy

The policy is aimed to promote mental wellbeing among staff and volunteers and tackle the causes of work-related mental health problems.

Duncan Robertson Award

For the outstanding contribution to the wellbeing of older people.

Cycle to work scheme

The scheme allows employees to obtain commuter bikes and cycling accessories through their employer, whilst spreading the cost over 12 months and making unbeatable savings through a tax break

Other benefits

Through Age UK National we provide the BUPA Employee Assistance Programme, the Blue Light Discount Card, access to a discount portal provided by AON and Ticket for Good.

Next Steps

 How to apply

To apply, please complete the application form on our website.

Recruitment Timetable

Deadline to receive applications: Monday the 07th of October at 9am

1st stage interviews: Thursday the 10th (online)

Final interviews: Week commencing 14th of October 2024 (in person)

Have any questions? If you want to find out more about the recruitment process or the role, please contact our HR department with 2-3 potential slots. 

We are looking for an Event Co-ordinator to co-ordinate the delivery of our sporting programme and to work with the wider team to create consistency in the delivery, safety and reporting of this programme.

Key Accountabilities

Event Management

• Lead on the organisation and delivery of the sports event programme at a Regional and National level 

• Ensure that all insurance, legal and health and safety obligations are followed for all events

• Manage and coordinate event bookings with key suppliers such as venues and hotels where needed 

• Provide support to event volunteers during planning, delivery, and on-the day 

• Oversee the advertisement of the events including promotion and on-the day brand awareness 

• Work with the Events Management System to monitor and manage all events 

Volunteer Management: 

• Build and maintain a strong working relationship with Regional Organisers for your designated sports

• Liaise with the Volunteer Delivery Team to recruit for any vacant Regional Organiser roles

• Provide help and support to volunteers to understand the key elements of the legal requirements of the events process and the functionality around the advertising and booking systems

Programme and Project Involvement: 

• Liaise with the Strategic Development Team to contribute and help deliver the Sports Strategy. 

• Participate and contribute to the National Events projects where needed 

Participate and engage with all projects and programmes where it is identified that the Events Team is needed or can contribute and make a difference.   

Person Specification

• Ability to manage and organise time and workload effectively. 

• Resilient and flexible with the ability to work under pressure

• Ability to build and manage strong working relationships.

• Accuracy, attention to detail and pride in delivering a quality service and product. 

• Able to work independently and as part of a team.

• Personal drive and enthusiasm with a positive attitude and a desire to succeed. 

Skills (Essential)

• Minimum of 1-year relevant event management experience either in the work place or attained through a relevant qualification. 
• Intermediate to advanced level of MS word and Excel 
• Ability to communicate both through written and verbal

Skills (Desirable)

• A relevant degree or professional qualification in event management is not essential but may be advantageous. 

• A working knowledge of CRM and digital Event Management Systems 

• Experience of working with volunteers