Team administrator jobs

The Hepatitis C Trust runs national projects where peers draw on their lived experience of drug use and hepatitis C to support others. We are now recruiting for a new and exciting role to join our growing Wales team. 

As part of an experienced team, working alongside local drug treatment systems (drug and alcohol services) this role will promote hepatitis C awareness, deliver blood borne virus testing and referral and support to hepatitis C treatment. 

The role will support volunteer peers and increase the project’s reach to underserved communities. You’ll be providing vital harm reduction interventions including needle, syringe and naloxone provision across the Cardiff and Vale of Glamorgan area. 

We value creativity, innovation, and compassion. We encourage applications from people with lived experience. Full support, coaching and training will be given. 

The Hepatitis C Trust runs national projects where peers draw on their lived experience of drug use and hepatitis C to support others. We are now recruiting for a new and exciting role to join our growing Wales team. 

As part of an experienced team, working alongside local drug treatment systems (drug and alcohol services) this role will promote hepatitis C awareness, deliver blood borne virus testing and referral and support to hepatitis C treatment. 

The role will support volunteer peers and increase the project’s reach to underserved communities. You’ll be providing vital harm reduction interventions including needle, syringe and naloxone provision across the Cardiff and Vale of Glamorgan area. 

We value creativity, innovation, and compassion. We encourage applications from people with lived experience. Full support, coaching and training will be given. 

Job Purpose

This role sits at the heart of Operation Smile UK’s five-year strategy to deliver transformational growth across all income streams. As Retention Fundraising Lead, you will be instrumental in delivering on three of the four core strategic priorities:

1. Build Regular Giving – retain and maximise value from the regular giving base

2. Drive All Donors to Legacy – ensure donors experience best-in-class stewardship, increasing their loyalty to the charity with an objective of feeding into legacy and long-term giving goals.

3. Maximise Growth Through Digital Fundraising Integration – leading the expansion and optimisation of digital growth for all existing supporters.

The Retention Lead is responsible for delivering Operation Smile UK’s strategic individual giving retention and legacy marketing programme. This role is key to driving income growth from our existing donors from the point of recruitment, maximising value and minimising attrition from the regular giving pool and generating and retaining legacy actions and prospects.

You will lead on the strategy, planning, delivery and evaluation of retention campaigns, with full accountability for managing significant budgets, agency partnerships and performance metrics.

You will support the development of the Legacy strategy, be instrumental in planning legacy activity and delivering legacy marketing for the existing supporter base across all income streams and methods of support, from Partnerships, Volunteers and public fundraisers.

This is a senior, hands-on role suited to an experienced Individual giving fundraiser with strong commercial acumen and a data-driven mindset.

Key Responsibilities

Strategic Campaign Leadership

• Develop and implement the retention strategy, aligned with income targets and supporter growth objectives.
• Lead on the planning and delivery of campaigns across cash, donor stewardship, legacy prospecting and stewardship, welcome, conversion, reactivation and upgrade appeals.
• Lead on strategic development of the cultivation journey to ensure Operation Smile maximise growth through digital channels.
• Monitor and report on campaign performance, providing insight-driven recommendations to optimise results.
• Drive testing and innovation to expand existing approaches and introduce new ones within acceptable risk and return parameters.

Budget Ownership & Performance Monitoring

• Take full responsibility for retention and legacy budget management, income forecasting and cost control.
• Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, value and response, retention and conversion metrics and long-term value across all supporter groups channels.
• Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short term and long-term channel performance evaluation.

Line Management

• Provide day-to-day leadership and support to the Retention team, ensuring clarity of objectives, effective workload management, and professional development opportunities.
• Conduct regular 1:1s, annual appraisals, and performance reviews for direct reports, supporting their growth and accountability.
• Foster a collaborative and inclusive team culture, encouraging innovation, learning, and high standards of delivery.
• Provide strategic and operational direction to external agencies or freelancers working on retention projects.

Agency & Partner Management

• Manage day-to-day relationships with external fundraising and creative partners.
• Lead on the relationship with the external fulfilment agency working with multiple internal stakeholders to ensure an effective partnership is in place.
• Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes.
• Negotiate contracts and hold suppliers accountable for delivery and performance.

Cross-Team and Market Integration

• Represent the retention and legacy programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery.
• Work closely with the Acquisition and Digital lead to deliver a seamless supporter journey from point of recruitment to donor communications.
• Work closely with the Philanthropy Manager to develop and manage the pipeline of HV/Major donors.
• Work closely with the Legacy administrator, Philanthropy Manager and Volunteer Manager to develop the legacy pipeline.
• Work closely to ensure all digital communications are aligned and support the retention strategy
• Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives.

Compliance, Risk & Best Practice

• Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator).
• Act as a key contributor to organisational risk assessments relating to income performance and supplier performance.
• Keep up to date with sector trends, innovations and benchmarks to maintain best practice.

Person specification

Essential Experience

• Extensive experience (ideally 5+ years) in Individual Giving, Legacy or fundraising acquisition roles.
• Proven success delivering multi-channel (including digital) retention campaigns for both cash, legacy and regular giving donors with strong ROI.
• Experience managing external agencies and suppliers to high performance standards.
• Strong background in regular giving retention.
• Demonstrable experience managing and reporting on retention budgets.

Skills & Attributes

• Strategic thinker with excellent campaign planning and execution skills.
• Highly numerate and confident using data for decision-making and optimisation.
• Strong project and stakeholder management abilities.
• Proactive, self-starting approach with high levels of ownership and accountability.
• Excellent communication and interpersonal skills, able to represent the organisation externally.

Desirable

• Understanding of retention and supporter journey optimisation.
• Familiarity with CRM, Dot digital and data system Donorfy.
• Experience with Power BI or other reporting tools.

First-round interviews are set for the week of 9th March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Join Swindon and Gloucestershire Mind and play a vital role in growing the support that makes life-changing mental health services possible. This is a unique opportunity to use your fundraising skills to make a genuine difference in local communities.

We are looking for a motivated and relationship-focused Fundraising Officer to join our team on a 12-month maternity cover contract. In this role, you will help generate sustainable income to support our mission of ensuring that nobody has to face a mental health problem alone. You will work closely with supporters, partners, and the wider community to develop and deliver engaging fundraising activities that inspire long-term support.

This is an ideal opportunity for someone who enjoys building meaningful relationships, delivering creative campaigns, and seeing the tangible impact of their work.

What you will be doing:
You will plan and deliver a range of fundraising activities, including community fundraising, corporate partnerships, and trust and foundation applications. You will help develop campaigns, support fundraising events, and identify new income opportunities to help us grow and diversify our funding.

You will build strong relationships with donors, volunteers, and partners, ensuring they feel valued, informed, and inspired to continue supporting our work. You will also support fundraising events, maintain accurate records on our CRM system, and help track and report on fundraising performance.

Why join Swindon and Gloucestershire Mind?
You will be part of a supportive, values-driven organisation making a real difference to people experiencing mental health challenges. Your work will directly contribute to sustaining and expanding services that empower individuals and strengthen communities.

We offer a flexible, part-time role with the opportunity to shape fundraising activity, develop your skills, and work alongside a passionate and collaborative team.

Who we are looking for:
We are seeking someone who is proactive, organised, and confident in building relationships. You will have experience in fundraising or income generation and a genuine passion for supporting mental health and community wellbeing.

You will be a strong communicator, able to engage supporters and partners effectively, and motivated by the opportunity to contribute to meaningful, lasting impact.

About the Programmes Officer role:
This is your chance to sit at the heart of a pioneering national programme that could reshape how kinship families are supported across England.

As Programmes Officer, you’ll be part of the operational engine behind a complex, high-profile feasibility Randomised Controlled Trial (RCT) – keeping delivery tight, evidence strong and nothing falling through the cracks. If you thrive on pace, precision and being the person who quietly makes big things happen, this might be the role for you. 

Kinship is undertaking a major feasibility RCT of Kinship Connected, a Kinship Navigator Programmes.

This is a complex, multi-partner programme involving funders, independent evaluators, local authorities, internal delivery teams and kinship carers with lived experience.

The Programmes Officer plays a critical role in ensuring the programme runs smoothly day to day. This is a technically demanding, detail-heavy role requiring excellent administration, strong initiative and the ability to anticipate what is needed next.

The Programmes Officer works closely and day-to-day with the Mobilisation and Delivery Project Manager and is a key part of the core delivery spine of the Kinship Navigator feasibility RCT.

The role provides structured operational, administrative and coordination support that enables the Mobilisation and Delivery Project Manager to maintain oversight of timelines, risks, dependencies and delivery quality.

This role requires someone who is comfortable working at pace, highly responsive to direction, and able to anticipate what the Mobilisation and Delivery Project Manager will need next in order to keep the programme running smoothly and evidence-ready.

Please note - we are looking for people who can start immediately ideally. This is due to the nature of the mobilisation and delivery timescales. 

Purpose of the role:
To support the Mobilisation and Delivery Project Manager in mobilising and delivering the Kinship Navigator feasibility RCT through exceptional administration, proactive coordination and anticipatory problem-solving.

You will act as a trusted operational support, ensuring systems, data, documentation and local engagement activity are accurate, well organised and up to date, allowing the Mobilisation and Delivery Project Manager to focus on delivery oversight, risk management and external accountability.

Key responsibilities:

Programme delivery and coordination

• Support mobilisation activities across all workstreams, ensuring actions, documentation and timelines are tracked and followed up.
• Maintain delivery plans, action logs and trackers using Asana.
• Support coordination of onboarding activities with local authorities and internal teams.
• Ensure all operational documents are version-controlled, accessible and kept up to date.
• Flag emerging issues, risks or capacity pressures early, with clear evidence.
  

Local authority engagement and ecosystem mapping

• Coordinate local engagement activity across participating local authorities, including planning, logistics and follow-up for local events.
• Map each local authority’s kinship care ecosystem, including statutory services, voluntary and community organisations, referral pathways and gaps in provision.
• Maintain accurate, up-to-date local authority profiles and ecosystem maps.
• Ensure local intelligence is captured consistently and stored accessibly using agreed systems (e.g. Notion).

Outreach and local marketing support

• Support outreach and engagement activity by helping develop programme-specific marketing and engagement materials, working with the Marketing and Communications team to ensure alignment with Kinship’s brand and messaging.
• Adapt and manage local collateral for each participating local authority, ensuring materials are accurate, up to date and easy to use.
• Maintain clear version control and accessible storage of outreach materials, incorporating feedback from local partners where appropriate.
• Use Canva, Padlet and other agreed tools to adapt and produce local materials for events, Communities of Practice and local authority engagement.

Communities of Practice support

• Provide operational support to the Head of Programmes in coordinating Communities of Practice in each participating local authority.
• Support scheduling, logistics, materials and follow-up actions.
• Capture learning, actions and insights clearly and consistently.
• Support translation of local learning into insight for programme improvement and future scale-up.
  

Administrative excellence and anticipation

• Deliver a consistently high standard of administration across the programme.
• Maintain clear, structured and accurate records across all systems.
• Anticipate upcoming needs, deadlines and risks, taking initiative to address them early.
• Proactively prepare information, materials and updates without needing to be prompted.
• Act as a reliable operational anchor, ensuring nothing falls through the cracks.
• Anticipate the information, updates and preparation the Mobilisation and Delivery Project Manager will need to manage delivery effectively.
  

Data, systems and technical delivery

• Maintain accurate and timely data entry across Salesforce and related systems.
• Support data quality checks and evaluator requirements.
• Use Asana, Salesforce, Notion and Canva confidently and fluently.
• Support documentation, manualisation and knowledge management.
• Ensure systems are used consistently and to a high technical standard.

Coordination, reporting and communications

• Coordinate meetings, agendas, notes and follow-up actions.
• Support preparation of dashboards, updates and reports.
• Ensure information is shared clearly, accurately and on time.

How to apply:
Please apply for the role of Programmes Officer by sending a tailored CV and responding to these 4 questions below in the online application process. Please read the guidance notes in the job pack. 

Closing date is 9.30am on Weds 4 March, with interview in person on Tues 10 March 2026. 

1. Alignment to Kinship and the role: Why do you want to work for Kinship? And what can you bring to this role (think about the job specification)  

2. Programme coordination and administration: Tell us about a time you supported the delivery of a complex programme or project. What were your specific responsibilities, and how did you keep work organised and on track?  

3. Initiative: Describe a time when you spotted a potential issue, gap or risk before it became a problem. What did you notice, what action did you take, and what was the outcome? 

4. Digital systems and learning new tools: Give an example of a time you had to learn a new digital system or tool quickly to support delivery. What was the context, how did you learn it, and how did you use it in practice? 

What we offer you:

• Flexible working - we understand how important it is to balance family and work life.
• ​30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown)
• Employee Assistance Programme (24/7 confidential advice line and counselling)
• Charity Worker Discounts. 

Sport England is entering a pivotal period of transformation. As we deliver our longterm strategy to improve lives and strengthen communities through physical activity, we are reshaping how we work.  We are embedding clearer accountability, greater efficiency, and a culture defined by high performance and purposeful delivery. 

We are now seeking an Executive Director, Resources to provide strategic direction and operational leadership across several of Sport England’s core corporate functions. 

This is a role for a leader who can blend strategic insight with practical delivery, and who can inspire a modern, diverse workforce to thrive. You will play a vital part in ensuring that everyone in England can access the benefits of sport and physical activity. 

With funding from both the National Lottery and grantinaid from the Department for Culture, Media and Sport, our work relies on strong, strategic stewardship. As Executive Director, Resources, you will lead key corporate services such as driving performance, championing continuous improvement, and ensuring that our resources are aligned to deliver maximum value for money and measurable impact. 

As a member of Sport England’s Leadership Team, you will help shape organisational culture, promote cross functional collaboration, and model inclusive, accountable and high performing leadership. 

We are looking for an experienced senior leader with a strong track record of overseeing core corporate functions within a complex organisation. You will be confident operating at board level and skilled at building trusted, cross sector partnerships that support long term organisational success. 

Experience in the sport, public or charity sectors is welcome but not essential – what matters is your ability to bring strategic clarity to this role.   

If you’re passionate about enabling impactful, inclusive outcomes for communities nationwide and excited by the opportunity to shape and strengthen Sport England from within please register your interest at Odgers.

The Fleet Manager is responsible for the safe, compliant, and efficient operation of FareShare South West’s fleet, including vans, HGVs, forklifts, and manual handling equipment. This role ensures all vehicles, equipment, and drivers operate to the highest standards of safety, legal compliance, and operational effectiveness.

The Fleet Manager supports the wider operations and volunteer driving teams (including 2X HGV Drivers) through training, onboarding, and best practice-practice guidance. Working closely with Hub Managers, the Head of Operations, Food Manager and external contractors, the role drives continuous improvement across fleet operations and contributes to the smooth running of all FSSW transport activities.

Key Responsibilities
1. Fleet Operations and Maintenance

• Oversee servicing, MOTs, repairs, and maintenance for all fleet vehicles, forklifts, and manual handling equipment.
• Diagnose and triage vehicle issues, coordinating timely resolution with trusted contractors.
• Build and maintain strong relationships with garages, leasing companies, insurers, fuel card providers, and breakdown services.
• Coordinate vehicle movements between sites and garages, ensuring minimal disruption to operations, arranging replacements as necessary.
• Manage fleet related-related budgets, including accessories, consumables, and recurring charges.
• Manage procurement processes (purchase or leased) related to fleet including onboarding and offboarding of fleet.
• Administer insurance policy changes and support the Head of Operations to manage claims involving FSSW vehicles or third parties.
• Maintain accurate fleet records, including maintenance logs, defect reports, mileage, and compliance documentation.
• Monitor and report on fleet performance metrics and deliver continuous improvement initiatives.

2. Driver Leadership and Support

• Provide guidance and support to two HGV Drivers on HGV management and compliance, and support Head of Operations with onboarding HGV Drivers.
• Develop and maintain a “train the trainer” model to ensure high quality-quality driver assessments across hubs, ensuring all staff are trained to the same level.
• Support and develop volunteer driving teams, ensuring driver onboarding and checks are consistent across hubs.
• Promote and model best practice in all driving and vehicle related-related duties.

3. Compliance and Health & Safety (H&S)

• Ensure full compliance with transport legislation, including DVSA standards, driver hours, tachograph rules, and Working Time Directive requirements.
• Oversee daily vehicle checks, defect reporting, and follow up-up actions.
• Maintain accurate records relating to fleet compliance, driver licences, incident forms, and repairs.
• Monitor fleet tracker data and escalate concerns appropriately.
• Support incident investigations, corrective actions, and continuous improvement in safety.
• Undertake relevant training in food hygiene, H&S, and compliance frameworks.
• Work closely with the Head of Operations, supported by the Health & Safety Consultant to embed a culture of continuous improvement and safe working.

4. General Duties

• Respond to enquiries via phone, email, and internal systems.
• Engage positively with hub visitors and external stakeholders.
• Support wider operational activities to ensure smooth running of FSSW services.
• Uphold high standards of professionalism and customer care.

Person Specification
Essential

• Experience in fleet operations, transport coordination, or a similar operational role.
• Strong understanding of vehicle maintenance, safety, and compliance requirements.
• Proactive, solution focused approach with the ability to make sound decisions in fast paced environments.-focused approach with the ability to make sound decisions in fast-paced environments.
• IT competent and confident in using various platforms and systems.
• Full clean UK driving licence.

Desirable

• Experience of working in the voluntary sector or with volunteers.
• Experience of managing a fleet including HGVs.
• Experience of a transport management system.
• Experience of working within a food operation, warehouse, or charitable setting.
• Experience of delivering training or coaching, ideally in a driving, operational or compliance-related context.
• Excellent organisational skills with the ability to maintain accurate records and systems.
• Confident communicator who works effectively with cross functional teams.

Business Operations Assistant

Hours: Full time, 35 hours per week
Contract type: Fixed term (12 months)
Salary: £27,500
Reports to: HR Lead

About the role

This is a great opportunity for someone at an early stage of their career who is looking to build experience across operations, HR, governance and project support within a supportive charity environment.

As Business Operations Assistant, you will provide hands-on administrative and coordination support across the organisation. You will work closely with colleagues in Business Operations and across Tommy’s, gaining exposure to a wide range of activities including office coordination, HR processes, governance record-keeping, project administration and basic finance administration such as processing invoices and raising purchase orders.

You will be supported to learn new systems, build confidence and develop practical, transferable skills, while playing an important role in keeping the organisation running smoothly.

What you’ll be doing

Operations administration

• Processing incoming post alongside the data team

• Responding to general enquiries via phone and email, signposting as appropriate

• Providing cover and support for shared external mailboxes, including data protection and accounts

• Delivering general office administration, including filing, data entry, ordering office supplies and managing office equipment

• Supporting financial administration, including raising purchase orders, coordinating invoices for payment and reconciling credit card statements

• Supporting the Office Manager with health and safety compliance

• Assisting with internal meetings and events

• Supporting the COO with administrative tasks as required

• Handling confidential information responsibly and in line with GDPR requirements

Governance support

• Providing administrative support for governance policies, procedures and processes

• Maintaining accurate and up-to-date Trustee records, documents and registers

HR & People support

• Supporting the upkeep of HR processes, guidance and tools

• Helping to maintain HR templates, checklists and the HR SharePoint folder

• Assisting with improving HR workflows and identifying opportunities to streamline administration

• Providing coordination and administrative support to the HR Lead and wider organisation in delivering the People Plan

Project administration

• Providing administrative support to the office refurbishment project, including coordinating with suppliers, the project team and staff

• Supporting a range of Business Operations projects, including meeting coordination, supplier liaison and finance administration

About you

You don’t need to have done all of this before. We are looking for someone who is organised, reliable and keen to learn, with a genuine interest in building experience in operations, HR or office-based roles.

You will bring:

• Some experience in an administrative, office or support role (paid, voluntary or placement)

• Strong organisational skills and attention to detail

• A friendly, approachable and professional communication style

• Ability to prioritise tasks and manage your time effectively

• Willingness to learn new systems and processes

• Good IT skills, including Word, Excel and PowerPoint

Why join Tommy’s?

This role offers a valuable opportunity to gain broad exposure across a charity’s operations, working closely with experienced colleagues in HR, finance, governance and project delivery.

How to apply

Candidates should apply via CharityJob and include a CV and a cover letter (maximum two sides) explaining your motivation for applying and what you hope to gain from the role, as well as the skills and experience you would bring.

Please also complete the diversity monitoring form as part of your application.

We are recruiting: Housing Officer & Support Worker. 

Location: Telford & Wrekin – onsite only 

Hours: 36, 32 & 18 hr posts available (Please indicate preference when applying) 

Salary: £13.60 p/h (reviewed in April) 

Contract: Permanent 

The role 

Stay is a Telford based charity that supports people experiencing homelessness by providing a range of supported accommodation and tailored support services. Its aim is to help individuals reach their potential and progress toward longer term housing solutions that promote positive wellbeing and healthy lifestyles. 

As a Housing Officer & Support Worker, you will play a vital role in delivering intensive housing management and personalised support to people from diverse backgrounds. Using strength based and Trauma Informed Practice, you will ensure each person receives the guidance they need. You will offer a warm welcome to new tenants as they begin their journey with Stay, ensuring they feel informed, safe, and comfortable in their new environment. Through choice led planning, you will support tenants to work toward their housing aspirations and achieve their personal goals. 

What you need 

A full, valid UK driving licence 

A vehicle insured for business use 

An enhanced DBS check (cost covered by Stay) 

What we offer you 

We offer a friendly, supportive, and flexible working environment where your contribution is valued. You’ll benefit from: 

✅ 25 days annual leave plus 8 bank holidays (enhancements for length of service) 

✅ Birthday off following completion successful probationary period 

✅ Regular supervision and guidance 

✅ Access to our Employee Assistance Programme providing GP access and wellbeing support 

✅ Pension scheme 

✅ Eligible for a Blue Light Card discount scheme 

✅ Fully funded training and continuous development 

We are seeking a Deputy Finance Manager with excellent numerical skills and attention to detail, and good inter-personal skills to join our friendly Finance Team at Yeldall Manor. This is a fantastic opportunity for someone with a passion for helping others to join a Christian organisation dedicated to supporting men in their recovery journey.

As Deputy Finance Manager, you will support the Finance Manager with all aspects of the finance role including Accounts Payable and Accounts Receivable, bank and cash reconciliation and the processing of donations (please see the Job Description for more details). You will also support our residents in the management of their money and benefits and accompany them to relevant appointments. A driver’s licence is essential for this role.

You will have relevant accounting/bookkeeping qualifications e.g. AAT Technician Level and have experience of financial management, ideally in the not-for-profit sector. You will be a quick learner, able to manage multiple priorities and enjoy working as part of a small team that has a real impact upon people’s lives.

Yeldall Manor is a Christian organisation, and this role requires a committed Christian faith to meet the occupational requirements (in accordance with Schedule 9 of the Equality Act 2010). We ask all staff to engage with and support our residents in their recovery journey, offering encouragement in both practical and spiritual matters.

This is a full-time, permanent position (40 hours per week) although 32 hours would be considered for the right person. You will work as part of a small, friendly team within the Finance & Fund-Raising office, located in a beautiful rural setting. Free lunch is provided daily with staff and residents.

If you're excited about this opportunity and feel you have the skills to help support the work we do, we’d love to hear from you. Please submit your CV along with a cover letter explaining your suitability for the role as outlined in the job description. For an informal discussion regarding the role, please contact Noelene Bradley at Yeldall Manor.

We look forward to hearing from you!

Job Title: Chief Executive Officer (CEO)

Contract/ Hours: 35hrs per week

Salary: £55,000

Leave entitlement: 25 days

About The People Hive

The People Hive is an ambitious local charity creating real opportunities for adults with a learning disability across Richmond and the surrounding areas. From our vibrant community hub in Twickenham, we deliver creative, social and developmental activities that help people connect, grow and thrive.

We also run a public gallery that showcases local artists, generates vital income and provides paid work experience for our clients. Our impact was recognised when we were shortlisted for the Richmond Community Heroes Awards 2025, and we are now exploring exciting opportunities for future growth and expansion.

The Role

This is a great opportunity to lead a respected, values-led charity at a pivotal moment in its journey. As Chief Executive Officer, you will set the strategic direction of The People Hive, lead a passionate team of staff and volunteers, and act as the public face of the organisation.

Working closely with the Board of Trustees and key partners, you will help shape the charity’s future, strengthen its sustainability and ensure it continues to make a meaningful difference in the lives of adults with learning disabilities.

How to Apply

We recognise that talented people may hesitate to apply if they don’t meet every listed requirement. If this role inspires you and you believe you could be a strong fit, we encourage you to apply. Your skills, experience and perspective may be exactly what we’re looking for.

Applications close on Friday February 27th 2026.

This is full-time, fixed term 12 month contract, beginning in April 2026, with the opportunity to potentially extend.

The People and Operations Coordinator is central to the internal operations of The Theatres Trust and The Theatres Trust Charitable Fund. You will provide operational support that underpins both the work of both entities and enables our people to thrive in a dynamic and supported wok culture.

You will primarily work with the Head of People, Operations and Finance to coordinate day-to-day activities within our office location, support delivery of effective governance, and support key HR procedures. The People and Operations Coordinator will be responsible for providing administration of systems, records and scheduling, as well as coordinating trustee and board activity. You will be pivotal in delivering clear and consistent internal operations and communication of policy and process to the staff team.

Deadline for applications: 10am Monday 9 March 2026

We are looking for two dedicated and enthusiastic Students' Union Advisers to provide money and academic advice, guidance, advocacy and support to help our students navigate the various challenges they face. This is a fantastic opportunity to make a real impact by ensuring students have access to the resources, advice, and representation they need to achieve, progress and thrive. If you are committed to creating a positive and inclusive student experience, we look forward to accepting your application!

Though we support and signpost our students regardless of their issue, the majority of our caseload relates to Student Finance and other money issues so applicants with relevant experience and expertise are encouraged to apply. Working within a team of five Advisers to deliver our free, impartial and confidential service, the successful applicant will advise students on primarily Money, Academic and Disciplinary matters. As a dynamic and agile organisation, we always signpost or advocate where we cannot directly advise, and so expect to help students facing challenges from everything from housing to sexual violence.

Our Advice Team advises across telephone, Microsoft Teams and face to face appointments, alongside monitoring a shared email inbox, supporting colleagues with research and data analysis, contributing to and creating various resources and occasionally attending university committees or working groups to provide technical expertise. Occasional weekend and evening work (to support the delivery of Open Days) will be required, as well as occasional work at our sites in Stafford and London. There are two vacancies available, totalling 1.5 FTE. We welcome applications from candidates seeking full-time or part-time hours.

Person Requirements 

Essential Criteria

• Proven experience delivering information/advice and managing a caseload, including prioritising effectively, assessing risk, and communicating professionally with students and partners.
• Demonstrable expertise in at least one area relevant to the role (e.g., academic appeals, student finance/welfare benefits, consumer rights, or legal issues).
• Experience supporting individuals facing complex or sensitive matters (e.g., wellbeing, housing, incidents of sexual violence), demonstrating empathy and sensitivity, whilst maintaining appropriate boundaries.
• Ability to advocate on behalf of students and support them through formal processes (e.g., academic or disciplinary procedures), interpreting and applying relevant policies and regulations.
• Excellent written and verbal communication; strong attention to detail in records/case notes; confident use of Microsoft 365 (e.g., Teams, Outlook, Word).

Desirable Criteria

• Experience supervising, supporting or training volunteers or staff.
• Experience providing personal finance/budgeting guidance.
• Experience delivering projects or workshops with clear outcomes and timelines.
• Research and analysis skills to inform information resources, social policy or campaigning.
• Confidence representing the Union at public‑facing events (e.g., Discovery Days, Offer Holder Days).
• Understanding of the Students’ Union’s values, vision and service delivery.

Details of this role

Hours: We are recruiting two posts totalling 1.5 FTE. The roles are offered on an annualised hours contract, with full-time based on 37 hours per week (1,687 working hours per annum plus 244 hours annual leave). Part-time hours and leave will be calculated on a pro rata basis.

Holiday: 5 Weeks per year plus Bank Holidays pro rata (That's 33 days!)

Start date: April 2026 onwards

Working Hours: Monday to Friday with occasional evenings and weekends

Location: Stoke on Trent Campuses

Salary:£27,640 to £29,922 (Grade 5) depending upon experience (and prorata for part-time positions).

Interviews: 25th March 2026

Closing date: 18th March 2026 at 4pm (We may close this advert ahead of the stated closing date if we receive a high volume of strong applications, so early application is advised)

Operations & People Support Officer

Reporting to: Operations & People Team Leader
Salary: £26,066 – £30,523
Hours: 37.5 hours per week
Contract: Permanent
Location: Alder Hey Children’s Charity (based within the hospital), Liverpool

Job Purpose

This is an exciting opportunity to be at the heart of the Charity’s operations. You will be the first point of contact for supporters and will deliver outstanding customer care and donor stewardship.

You will build strong working relationships with Charity colleagues, donors (existing and potential), volunteers and Trust staff. The role supports the fundraising teams, assists with the hospital and online shop, and plays a key part in coordinating and administering the Charity’s volunteering function. You will also provide vital People (HR) administration and process support.

Main Duties & Responsibilities

Fundraising & Office

• Undertake day-to-day administrative tasks as directed by the Operations & People Manager and Team Leader, including preparing letters, reports and memos to a high professional standard.

• Handle sensitive information appropriately, maintaining confidentiality at all times.

• Deal with all incoming telephone enquiries in a professional and helpful manner, directing calls correctly and taking accurate messages.

• Support the efficient running of the public Charity office by welcoming donors and visitors in a friendly and professional way.

• Provide excellent customer care and donor stewardship in every interaction.

• Manage incoming mail, ensuring it is opened, distributed and responded to promptly.

• Process donations in line with established receipting procedures.

• Adhere to audit procedures and liaise with the Charity’s auditors.

• Maintain filing systems, ensuring safe storage and regular archiving of records.

• Support the senior management team, including organising meetings and room bookings.

• Undertake banking procedures, ensuring donations are accurately recorded and banked.

Hospital & Online Shop

• Process online shop orders in a timely manner.

• Run regular online sales reports for the Operations Manager.

• Support the management of the hospital and online shop, ensuring stock levels are maintained and products are well presented.

• Provide customer service in the hospital Atrium shop and support front desk cover as required.

• Cash up the till, ensuring all sales are accurately recorded and passed for banking.

Database Support

• Process donations on the CRM database, liaising with fundraising teams to ensure accuracy, including online platforms.

• Produce analytical reports from the fundraising database for audit purposes.

People / HR Support

Provide People/HR administrative support in the following areas:

• Recruitment, including coordinating recruitment and induction of new starters.

• Volunteer coordination, ensuring a robust process from expression of interest through to induction.

• Ensuring all staff have DBS checks in line with Trust requirements.

• Administration of staff annual leave and absence reporting.

• Creating staff correspondence, including pay award, furlough and other required communications.

Other Duties

• Act as an outstanding advocate for Alder Hey Children’s Charity, in line with organisational values.

• Be an active and supportive team member, contributing to team development and collaborative working.

• Attend and support fundraising events where required.

• Undertake any other reasonable duties as requested by your line manager.

Person Specification

Qualifications, Knowledge & Experience

Essential

• Experience managing a demanding and varied workload.

• Proven experience handling cash and working within audit and procedural controls.

• Strong customer service background.

Desirable

• Experience working in a charity.

• Experience using a CRM system or database.

• Experience using Shopify or other online sales platforms.

• HR experience or qualifications.

Skills & Attributes

• Commitment to equality, diversity and collaborative working.

• Excellent written and verbal communication skills.

• Ability to build strong working relationships.

• Self-motivated with a positive attitude in a fast-paced environment.

• Highly organised, adaptable and able to manage shifting priorities.

• Able to work effectively both independently and as part of a team.

• Strong understanding of data protection and confidentiality.

• Excellent IT skills, including Microsoft packages.

Additional Requirements

Essential

• Strong interest in working for a children’s health charity.

• Commitment to the values of Alder Hey Children’s Charity.

• Willingness to get involved across the Charity.

Desirable

• Willingness to occasionally work outside normal office hours.

Our Values

At Alder Hey Children’s Charity, our values guide everything we do. By being courageous, working together, being passionate and creative, we ensure our hospital can deliver the very best care for young patients and their families.

• Courage: We try new things, take risks and speak up. We are accountable and unstoppable.

• Together: We work as one team, celebrate diversity and empower one another.

• Passion: We care deeply about what we do and inspire others.

• Magical: We are creative, child-led and create special moments that go the extra mile.

Four-Day Working Week

In April 2025, the Charity adopted a four-day working week. Staff previously working 37.5 hours now work 30 hours over four days. This supports a healthier work-life balance while continuing to drive growth and success.

Additional Information

This job description outlines the general nature and level of work expected. It is not exhaustive and may be amended to meet the Charity’s needs.

Alder Hey Children’s Charity is committed to equality, diversity and inclusion, and welcomes applications from all sections of the community. Reasonable adjustments will be made for applicants with disabilities. The Charity is committed to safeguarding children and vulnerable adults.

The post holder will be required to complete an enhanced DBS disclosure check.

As education quality assurance service officer, you will be responsible for the day-to-day administration, coordination, and continuous improvement of World Physiotherapy’s education quality assurance services, including programme accreditation and CPD recognition.

You will be one of the key points of contact for World Physiotherapy education quality assurance services including physiotherapist entry level programme accreditation and continuing professional development (CPD) recognition. The position is instrumental in assisting the smooth running of World Physiotherapy education quality assurance services and supporting the work of the Head of membership, education and development, and other staff working on the education portfolio.

You will use your experience, initiative, confidence, project and organisational skills to support effective implementation of the education quality assurance services. You will support and coordinate activities and administrative tasks for the full review cycle. These include managing inquiries, processing applications, distributing materials to reviewers, organising site visits, supporting the review and reporting process, preparing documentation for committee approval, and communication with applicants about the results of the review. This will require close liaison with staff, member organisations, reviewers, board/committee members, and external stakeholders.

You will enjoy working for a growing, values-driven organisation where you can use your skills to support both day‑to‑day operations and strategic projects working at all levels in the organisation and with key stakeholders.

You thrive in a dynamic, international team where you can implement systems and processes that support effective and efficient operations, and you are confident bringing forward ideas to strengthen the service. We undertake a range of educational and quality assurance activities, and we are looking for someone who is very familiar and confident with Microsoft 365, Salesforce, and Zoom meetings.

Duties and key responsibilities

Education quality assurance service administration

• Act as a primary point of contact for all inquiries related to education quality assurance services including physiotherapist entry level programme accreditation and CPD recognition services.
• Manage the full application process, including intake, tracking, communication with applicants, assigning reviewers, and ensuring all required documentation is complete.
• Manage the annual reporting process
• Coordinate the distribution of applications and supporting materials to reviewers, ensuring timelines and procedures are followed.
• Organise and support site visits, including scheduling, logistics, documentation, and communication with applicants and reviewers.
• Support reviewers throughout the evaluation process, including preparing materials, responding to questions, and ensuring adherence to governance requirements.
• Provide administrative support to reviewers in preparation of documentation for internal and committee consideration.
• Organise accreditation committee meetings.
• Prepare materials for committee approval and minutes of the committee meetings, ensuring accuracy, completeness, and adherence to organisational standards.
• Communicate to applicants the final outcome of the quality assurance process and issue certificates
• Maintain accurate records, files, and data related to all quality assurance activities.
• Work with Head of membership, education and development to carry out activity analysis and assess ways to improve and scale up quality assurance services.
• Contribute to continuous improvement of quality assurance processes, tools, and resources.
• Support recruitment and training of reviewers

Operational support

Manage the accreditation application and review process in the CRM (Salesforce) and CPD recognition in CEU Locker (platform currently used for the service).

Manage the data base of reviewers (eg declaration of interest, updated contact information).

Provide technical and logistical support across all education quality assurance operations for any physical or digital meetings.

Work with relevant staff to ensure that activities are set up on Teamwork® or other project management software and support their ongoing management.

Support communications activities:

• ensuring that lists of accredited programmes and approved CPD are up to date
• providing information to promote uptake of quality assurance services
• editing and formatting education quality assurance documents for house style

Liaise with different stakeholders including member organisations, regions, specialty groups and networks if necessary and as required by the Head of membership, education and development and other staff.

Maintain office systems and procedures, including data management and reporting.

Promote the image of World Physiotherapy in all activities and contribute to the overall development of the organisation undertaking any reasonable duties, as required and agreed, to support the work of World Physiotherapy.

Person specification

The education quality assurance service officer must have experience in supporting quality assurance management and administration. They must be highly organised, self-motivated and able to demonstrate initiative in managing complex and competing demands from different sources.

It is expected that the individual will have a relevant degree, or equivalent professional experience in quality assurance, education administration, project coordination, or related field. Experience of working with senior staff, academics and boards/committees is essential. Experience working with reviewers, review boards or academic/quality assurance processes is an asset.

The individual must have a legal right to work in the UK.

Attributes

The position requires:

• advanced computer literacy skills and competency with Salesforce, Word, Excel, Outlook PowerPoint, SharePoint, and Zoom
• strong communication skills in a cross-cultural/professional environment
• the ability to manage multiple tasks and deadlines with attention to detail
• the initiative to identify new ways in which the skills of the Education quality assurance officer can bring added value and efficiency to the organisation
• cultural awareness and sensitivity
• proficiency with digital workflow tools and document management systems
• tact and discretion for dealing with confidential information

It is expected that the person appointed will have:

• a minimum of 3 years in a relevant work environment
• demonstrable ability to organise and prioritise own workload effectively
• meeting and travel planning experience
• experience with Salesforce
• experience gained working remotely with small teams and individuals across time zones internationally

It is expected that the person appointed will be:

• personable and approachable
• efficient and well organised
• diplomatic
• collaborative and team orientated
• culturally aware and sensitive to diverse needs

It would be helpful if the person appointed had:

• understanding of the physiotherapy profession
• ability to speak French or Spanish or another language

Only candidates invited for interview will be contacted