Programme manager jobs
WORKING WITH US
No day will be the same in this role, giving you the opportunity to network not only with our head office colleagues but also to get out and visit our academies currently located across London and Essex.
We value professional training and apprenticeships, and you will be encouraged to take advantage of these opportunities supported by your line manager, the Chartered Internal Audit Manager who will also provide support and development on a day-to-day basis. We want to work with you to develop your potential.
We are looking for someone who can own and deliver full end-to-end audits and takes pride in being able to make a real difference.
Whether you already have sector experience or not, we are interested in hearing from you.
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the page.
ABOUT THIS OPPORTUNITY
We are looking for a vibrant and enthusiastic Internal Auditor to join our high performing Risk and Compliance team as a Senior Auditor.
MAIN AREAS OF RESPONSIBILITY
Reporting to the Internal Audit Manager, your key responsibilities will include:
- Being accountable for the delivery of a portfolio of audits to time and budget whilst managing conflicting priorities.
- Planning, undertaking and reporting on audits across the Federation’s Head Office and 55 academies.
- Identifying, assessing and reporting on the risks arising from areas under review.
- To complete follow up exercises on previously agreed recommendations.
- Providing assistance to the Internal Audit Manager in, or leading on, ad hoc audit work, projects and investigations.
- Deputising for the Internal Audit Manager, including at Audit and Risk Committee as required.
- To contribute to the annual planning cycle.
- To produce statistical data for inclusion in termly and annual reports.
- To seek and build professional relationships with key stakeholders across the Federation including at academy sites.
- To contribute to service improvement and the development of the Internal Audit function.
For a full job description and person specification, please download the Job Pack
WHAT WE ARE LOOKING FOR
We would like to hear from you if you have:
- Sound knowledge of Internal Audit professional Standards and the role of Internal Audit.
- Recognised Internal Audit qualification or considerable transferable experience and a willingness to obtain such a qualification.
- Significant experience of working within Internal Audit.
- Able to complete the end-to-end Internal Audit process with minimal supervision.
- Proven track history of maintaining effective relationships with key stakeholders.
- Effective communication skills, both oral and written.
- Ability to build, develop and maintain effective professional relationships with clients.
- Strong time management skills and the ability to work within agreed time allocations.
- Ability to manage conflicting priorities whilst still delivering to deadlines.
- Analytical skills including an understanding of data analytics tools and techniques.
- Ability to use professional influence to coach management responses to issues raised.
For a full job description and person specification, please download the Job Pack.
APPLYING FOR THIS POSITION
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
OUR VISION & VALUES
Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.
We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.
IMPORTANT INFORMATION
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
WHAT WE CAN OFFER YOU
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
You will also have access to a variety of benefits, support programmes and initiatives including:
- Excellent opportunities for continuous professional development and career progression
- Annual performance and loyalty bonus
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
- Employee Assistance Programme for free and confidential advice
- Cycle to work salary sacrifice scheme
- Wide range of shopping, leisure, and travel discounts
- 20% off at Tapi Carpets, exclusive to Harris employees
- Interest-free ICT and season ticket loans
For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Thank you!
Eden Brown Charities is delighted to be partnering with an incredible West Midlands based Charity to recruit them a Legacy and In Memory Manager on an initial 18 month contract.
The Charity mission is _To provide patients with outstanding pre-hospital care and lifesaving intervention through the operation of helicopter-led emergency medical services (HEMS) - we will continue to save more lives and improve survivors quality of life through the provision of a comprehensive, transparent, clinical and operational helicopter led emergency service aligned to changing patient need and demand._
The role
The Legacy and In Memory Manager is responsible for developing and delivering plans to maximise gifts in wills and in memory giving, ensuring a sustainable income stream for the charity whilst providing exceptional levels of supporter care. This role will oversee the administration of legacies, drive the growth of the charity's Free Wills programme, steward legacy pledgers, and expand in memory fundraising.
The Legacy and In Memory Manager will also ensure supporter journeys, audience insight and effective targeting are at the heart of the charity's programme, working with the Individual Giving and Development Lead to create impactful marketing campaigns across a variety of channels.
You will play an important part in raising awareness of the importance of wills to a wider audience.
About You
As a Legacy and In Memory Manager we would love you to have experience of the following
-Proven experience in legacy and/or in memory fundraising within the charity sector.
- Good understanding of charity legacy administration, probate law, and regulatory
requirements.
-Experience in developing and delivering fundraising plans with measurable outcomes.
-Experience in line management, with the ability to support and develop a team effectively.
This role is Hybrid with some homeworking available and time spent in the Head Office near Telford. There will be some travel across the regions and to the Head Office for meetings. To hear more about this incredible role for a Charity with ambitious plans please contact Laura iliff on 07442607841.
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to partner with a fantastic charity to recruit for an Individual Giving Acquisition Manager to join their thriving & established team.
The successful candidate will manage a multifaceted programme of online and offline acquisition activity, overseeing a budget of £1.9M to nurture and develop new and existing supporters. Key duties include:
- Managing and optimising a range of direct marketing campaigns & communications, to acquire, retain & develop new and existing donors, maximising the lifetime value of the charity’s supporters.
- Support the Senior Development Manager in the ongoing development of the supporter acquisition strategy, providing comprehensive evaluations on campaigns and supporting on the ongoing innovation of the programme.
- Line manage an Acquisition Executive, ensuring their consistent performance and development through regular meetings, objective setting and appraisals.
- Manage key agency relationships as part of the Acquisition programme.
We’re looking for the following skills and experience for this role:
- Significant experience of developing & implementing direct marketing acquisition campaigns through a range of online and offline channels.
- Proven track record of delivering successful supporter acquisition campaigns, ensuring strong ROI and hitting and exceeding targets and KPI’s.
- A high degree of data and financial literacy, with the ability to develop and measure the effectiveness of fundraising activity.
- Demonstrable experience of managing multifaceted budgets and projects.
We highly encourage you to submit your CV as soon as possible to be considered for this exciting opportunity as interviews are taking place on a rolling basis.
Please note that due to the high volume of applications, we may not be able to respond to every applicant, but we truly appreciate your interest.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process
Thank you!
About us:
Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex. :
About the Hospice at Home team:
Our Hospice at Home service brings the skills and expertise of our highly trained and dedicated specialist team directly into our patient’s homes. This allows patients, their families, and carers access to the vital support they need at home, when time matters most.
About the role:
We are looking for an experienced Nurse Specialist to take on the important role of locality team leader in one of our localities. This will involve both clinical and leadership skills. There is a potential for this to be a development role for an experienced Specialist Nurse wishing to move in to leadership.
Working under the clinical leadership of the Associate Director of Patient Care and Communities, you will adopt a person-centered, coaching approach to the leadership of a locality team, fostering self-coaching, team working, self-awareness, personal growth and professional competence and development. The role has responsibilities for line management of the multi professional locality team and also deputises when needed.
The role compliments an additional 2 locality leads who work closely together as a peer group across the whole service. This is an exciting role for someone who wants to blend their clinical care, skills and knowledge with clinical and professional leadership. A minimum of 60% of time will be spent in direct clinical care.
You will ensure clinical practice is reflective of current developments in Specialist Palliative Care and End of Life Care. You will also promote a learning and continuous improvement environment and participate in the development and delivery of educational programs, research and audit
About you:
You will be motivated, have excellent communication skills and clear leadership capabilities.
You should have a relevant degree or diploma and it’s essential that you have Palliative care or oncology and community experience.
If you are enthusiastic, passionate. personable and share our values and care about making a difference in the last years of someone’s life, we would love to hear from you!
As well as joining a caring organisation where you will be able to make a difference for our patients and their families, some of our employee benefits include:
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27 days’ annual leave plus recognised public holidays - rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time)
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educational and professional development opportunities (we have an on-site Education Team)
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monthly group reflections via Schwartz Rounds sessions
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free on-site parking
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tranquil Hospice grounds
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clinical supervision (regular and we ensure its protected time)
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an annual development day - protected time for you and your learning
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subsidised meals at our on-site restaurant
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Employee Assistance Programme
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access to the Blue Light Card discount scheme
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access to our Group Pension Scheme
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Excellent changing facilities (with showers, fresh towels, and hairdryers)
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wellbeing care - we provide a programme of activities, opportunities, and guidance to inspire and support our employees to live a healthy life, at home and at work.
For an informal discussion about the role please contact Ann Smith, Associate Director of Patient Care and Communities.
How to apply:
At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.
We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you.
Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.
All of our vacancies except from retail are subject to a relevant DBS check
The client requests no contact from agencies or media sales.
Thank you!
The Mental Health Foundation is recruiting for a Senior UK Policy Manager to support the Policy team based at our London or Glasgow office.
Deadline: 5pm on Monday 5th May
Location: London OR Glasgow
Salary: Starting at £41,800 rising to £48,070 pro rata, plus £3,285 London Weighting if applicable
Hours: Full-time, 32 hours per week (as part of our 32-hour week pilot and may revert to 35 hours after July 2025) [part-time hours may be considered]
Contract type: Permanent
This exciting role will develop and bring together our policy and public affairs work from across all four nations of the UK to drive better understanding and action on public mental health.
What does the role involve?
- Working with our Head of Policy and Heads of Nations to design and help implement our UK policy and public affairs programme.
- Working collaboratively with teams across the UK to align our policy goals, taking into account different contexts in each of the nations.
- Influence and inform policy-makers, opinion-formers, professional bodies and politicians to support and promote public mental health.
What skills, knowledge and experience are we looking for?
- Strong intellectual, analysis and influencing skills.
- Experience of working in a UK organisation seeking to shape policy in all four nations of the UK.
- Good understanding of Westminster and at least one of the Scottish Parliament, Welsh Senedd or Northern Ireland Assembly.
Safeguarding is Everyone’s business – Mental Health Foundation is committed to safeguarding and promoting the wellbeing of all its beneficiaries, those who surround them, its staff, volunteers, and anyone else who comes into contact with its services and expects all trustees, staff, and volunteers to share this commitment. The successful applicant will be subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including a Disclosure check and two most recent references) along with 3-year renewals of Disclosure checks.
We are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.
About us
Since 1949, the Mental Health Foundation has been the UK’s leading charity for everyone’s mental health.
Our vision is for a world with good mental health for all. With prevention at the heart of what we do, we aim to find and address the sources of mental health problems so that people and communities can thrive.
We will drive change towards a mentally healthy society for all, and support communities, families and individuals to live mentally healthier lives, with a particular focus on those at greatest risk.
The Foundation is the home of Mental Health Awareness Week.
How to apply
If you think your skills match and you’d like to be part of a dynamic and growing organisation, please complete and submit your application form by clicking 'Redirect to recruiter'. Please note that all sections of the application form should be completed as CVs alone will not be accepted. Applications will close at 5pm on Monday 5th May and we are unable to accept late applications. Interviews are planned for week commencing 19th May.
We believe our people should represent the communities, organisations and individuals we work with. Diversity and inclusion is a strategic priority for us as an employer and mental health charity, and we are proud to be signatories of the Business in the Community Race at Work Charter and the Disability Confident Committed Scheme. Applications from under-represented sections of the community are actively encouraged.
If you have a disability, require any additional support or have any questions regarding the role, please contact us. We make reasonable adjustments throughout the recruitment process and during employment. Disabled candidates who meet all the essential person specification criteria will be offered an interview. Therefore, please do ensure you tick the relevant box on the application form and clearly indicate in your application/covering letter if you consider yourself to meet the requirements of the Equality Act 2010 / Disability Discrimination Act 1995.
We are currently operating mostly digital recruitment (including interviews via video conferencing). We have moved to a hybrid working model of a minimum of 2 days per week in the office and the rest working from home for full time staff, pro rata for part time staff.
We look forward to hearing from you!
Registered Charity
101 - 500
Our vision is good mental health for all.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Help shape science policy that tackles the biggest challenges of our time.
From tackling the health impacts of climate change and supporting healthy ageing to advancing medical innovation, physiology – the science of how the body works – underpins some of the most urgent and exciting frontiers in research and policy today. At The Physiological Society, we bring together scientists from around the world to champion evidence-based policy and support a thriving research ecosystem. We’re looking for a Policy and Public Affairs Officer to join our team and help ensure science plays a central role in shaping policy for healthier, longer lives. Whether your background is in health, biomedical research, the environment or science policy more broadly, this role offers a unique opportunity to make an impact across a wide range of issues. You will join us at an exciting time, as we host the Global Climate & Health Summit.
About the role
You’ll play a vital role in delivering an ambitious programme of policy and public affairs activity, influencing government, engaging key stakeholders and championing evidence-based policy informed by physiology. Working closely with the Policy and Public Affairs Manager, internal teams, Society members and global experts, your work will span issues such as precision medicine, climate change and health, and research funding. This is an exciting opportunity to shape the broader R&D and policy landscape while supporting a dynamic scientific community.
Key responsibilities include:
- Developing policy positions and crafting impactful responses to government consultations
- Monitoring political developments and advising internal stakeholders
- Building strong relationships with policymakers, parliamentarians and external partners
- Organising events such as policy briefings and parliamentary receptions
- Supporting funding proposals for policy-related initiatives
- Writing engaging briefings, statements and communications tailored to diverse audiences
About you
You’ll be passionate about policy and science, with a strong understanding of how public affairs can influence change. You’ll also bring:
- A degree in life sciences, public policy, political science, or a related field
- Proven experience developing and advocating for policy positions
- Excellent communication and writing skills, including the ability to translate complex ideas clearly
- Strong organisational skills and the ability to manage multiple projects
- Confidence engaging with senior stakeholders and representing the organisation externally
Desirable:
- Familiarity with the UK and Ireland’s research and science policy landscape
- Experience using digital tools for public engagement and stakeholder management
- Event planning experience
- Understanding of climate, health or biomedical research policy
Why join us?
At The Physiological Society, we are committed to equity, diversity and inclusion and strongly encourage applications from individuals of all backgrounds, particularly those from underrepresented communities.
You’ll be part of a supportive, mission-driven team making a real difference in how science shapes society.
We offer excellent benefits, including private medical insurance and a generous pension scheme.
How to apply
To apply, please send your CV and a covering letter outlining how your experience aligns with the role.
PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE RIGHT TO WORK IN THE UK. We do not offer sponsorships.
Thank you!
Employee Relations (ER) Manager
Birmingham | £50,000 – £55,000 | Permanent | Full Time | 2 days onsite / 3 days WFH
A Birmingham-based housing association is seeking an experienced Employee Relations Manager to join their People team on a permanent, full-time basis.
Reporting to the Head of People Operations, you will lead a small team of two and provide strategic guidance across all areas of employee relations. You will be responsible for managing complex casework, supporting and coaching managers, developing policies, and driving a positive, fair and inclusive workplace culture. Acting as a key escalation point for high-risk cases, you will help safeguard the organisation against legal and reputational risks while promoting proactive employee engagement.
Key Responsibilities:
- Lead the ER Advisory team, managing complex cases including disciplinaries, grievances, performance management and redundancies
- Act as a senior escalation point for high-risk ER issues and tribunal claims
- Provide strategic advice and coaching to managers and senior leaders on employee relations matters
- Develop and implement ER policies and ensure legal compliance and best practice
- Analyse ER data to identify trends, risks and opportunities for proactive interventions
- Design and deliver training for managers on ER topics and early intervention strategies
- Support the organisation’s employee engagement and wellbeing initiatives
- Manage trade union relationships and responses to recognition attempts
About You:
- Strong leadership experience within ER, including managing high-risk cases
- Expert knowledge of UK employment law and best practice employee relations approaches
- Proven ability to advise, coach and influence senior leaders
- Experience in policy development and implementation
- Data-driven with experience analysing ER trends to inform strategy
- Skilled in balancing risk, business needs and employee experience
- Excellent communication, negotiation and organisational skills
Benefits include:
- 25 days annual leave (rising to 30 with service) plus your birthday off
- Enrolment in the Social Housing Pension Scheme (SHPS)
- 3x salary death-in-service cover
- Access to a 24/7 virtual GP service
- Enhanced maternity, paternity, and adoption leave
- Paid sick leave for at least eight weeks
- Access to an Employee Assistance Programme (EAP) with trained counsellors
- Discounts via the Blue Light Card and rewards website
- Money off optical prescriptions and eye tests
- Recognition awards for long service
- Health cash plan, personal accident plan, and other wellness benefits
For more information about the role, please contact Matt Alderson for a confidential conversation.
Thank you!
Are you a passionate advocate for 18–30-year-old entrepreneurs? Do you have what it takes to help them bring their business dreams to life? The King's Trust is calling for someone just like you to join our dynamic team and make a real impact.
At The King's Trust, we're on a mission to empower young people and foster the next generation of business leaders. We believe in turning dreams into reality and providing unwavering support to young entrepreneurs.
As a Youth Development Lead – Enterprise, your mission is to be the driving force behind young entrepreneurs' success stories. The Enterprise programme’s aim is to support young people interested in self-employment to explore and test their ideas, write business plans and start their own businesses or achieve alternative outcomes in education, training, volunteering or work.
You'll be the guiding light for a caseload of young people, helping them successfully launch their business ideas and work towards those vital business start targets. We also won’t have you sitting still as travel will be required, exploring your local area to assist in the programme delivery of our Exploring Enterprise course as needed. The delivery can be a mix of online, in-centre or out in the community.
Crafting robust and viable business plans will be your forte. Cash flow forecasts, personal survival budgets, and sector-specific insights are all part of your toolkit. Plus, your knack for providing positive and constructive feedback will help these ideas flourish. Funding applications? You've got it covered!
Attention to detail is your superpower and you’ll be passionate about inspiring change. At The Trust, we're strong advocates for fostering an inclusive workplace, and it would be fantastic if you share that passion too.
This is more than just a job—it's an opportunity to change lives, including your own.
Registered Charity
More than 1000
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Deputy Service Manager
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Service Manager
Salary: £27,700
Location: Bedford
ABOUT THE DEPUTY SERVICE MANAGER ROLE
We're hiring a Deputy Service Manager to join our service in Bedford. You will be responsible for the running and oversight of a 19-bed residential service close to Bedford Town Centre offering a safe, peaceful and supportive living environment for individuals wishing to engage with support to assist them in increasing their levels of independence.
You will provide overall leadership and management of your service and team who deliver high quality, trauma informed support to residents. You will work to ensure we meet full contract and compliance needs, as well as provide leadership to your team to achieve KPI's and other service requirements.
The role:
- Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
- Support the Service Manager in leading the day to day operational delivery of the service
- Risk Management ownership, ensuring processes and policies are followed
- Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
- Financial Management, including petty cash and budget management
- Contract management and Internal auditing, admin, and general other duties as required.
We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
Shift/Working pattern: 37.5 hours a week face to face in service Monday to Friday 09:00 - 17:00, you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our out of hours on call service.
What are we looking for from a Deputy Service Manager?
We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!
We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity .As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.
- Experience of working with people of complex backgrounds and/or a good understanding of the sector
- Ability to lead a team to achieve service KPI's
- Ability to provide advice, support and guidance to a team on all aspects of the service such as resident related enquiries which can include housing, mental health support, signposting
- Ability to promote the service externally to enhance reputation in the area and with partner organisations
- Willingness and ability to work flexibly to meet service needs
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Thank you!
We are looking for a Regional Fundraising Manager to coordinate fundraising activity in the local area, ensuring that supporters and other key stakeholders (members, local authorities, partners etc.) receive the support necessary to maximise impact.
This is a remote working role with regular travel around the Essex area.
The Charity:
A long standing national charity, dedicated to providing life long support from advice services to rehabilitation.
You would be joining a highly respected organisation, known for its supportive and inclusive working culture, offering fantastic benefits including 28 day’s paid holiday per year (plus bank holidays), contributory pension scheme -employer contribution up to max of 10% and an employee assistance programme as well as much more!
The Role:
Manage relationships across your area, ensuring that your supporters have the tools, resources, and support necessary to maximise their fundraising activity.
Develop and support a portfolio of regional corporate partnerships.
Work with key internal partners (membership, operations, PR, etc) at the local level to achieve the above.
The Candidate:
Previous fundraising experience, ideally from community and or corporate income streams.
Confident planning income/expenditure budget.
Experience of creating and managing great supporter relationships with volunteers.
You will need a Full UK Driving Licence
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for an analytical, detail-oriented professional to join our senior management team as Finance and Operations Manager. You’ll ensure the smooth operation of our financial and legal aid reporting processes and manage office contracts across our three locations.
Salary: £38,700 per annum, plus 4% pension contributions
Reports to: CEO, Trustees, Finance Board of Trustees, and SMT
Term: Permanent, Full-time (35 hours per week)
Based at: SWLLC’s Croydon Office / Hybrid working available
For more details, please see our application pack.
To apply, send us your CV and covering letter (no more than two pages of A4), clearly outlining how you meet the person specifications and why you would like to join South West London Law Centres.
Applications without a covering letter will not be considered.
Closing date: 5 pm on 02/05/2025
The client requests no contact from agencies or media sales.
Thank you!
Brooke’s work across Africa, Asia and Latin America transforms the lives of animals and people in the communities we serve. Our vision is of a world in which working horses, donkeys and mules are free from suffering and have a life worth living.
As Content Planning Manager, you will join Brooke’s Fundraising and Communications Directorate at an exciting time as we deliver our five-year strategy. You’ll play a key role in shaping and coordinating compelling written and visual content that engages supporters across every stage of the funnel.
You will manage the full content process from gathering and creation to sharing and measurement. Line managing a small team, you’ll also support our international communications colleagues, including coordinating a conference to bring together colleagues from across the globe. Working closely with the Brand Manager, you will ensure all content whether copy, imagery, video or design reflects and strengthens the Brooke brand.
The ideal candidate will have experience in designing and implementing content strategies, with a strong grasp of workflow processes for both online and offline channels. You’ll be a strategic thinker with excellent stakeholder management and planning skills, and a confident communicator who can tell impactful stories tailored to different audiences.
If you are passionate about creating powerful, strategic content that engages supporters and strengthens brand impact, apply now and play a vital role in shaping Brooke’s communications for the future.
At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke.
We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.
We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.
This role may close early depending on responses
Thank you!
Purpose of the Job
Advice Quality and Operations Managers will make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.
Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.
This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.
Job Description
Strategy and planning
- Work with the Head of Advice to develop and deliver an operational plan to support delivery of the strategic priorities, which is measured, monitored and reported up to the CEO and Board of Trustees.
- Co-ordinate activities, procedures and systems so as to promote the common policies and practices with the appropriate advice services.
- Ensure that the strategy is accessible to and understood by all staff and volunteers and they know the role they play in achieving our goals.
Risk management and compliance
- Regularly review the risks to which the charity is exposed to relating to Advice Services and provide assurance that systems or procedures are in effective operation to manage those risks.
- Ensure the use of systems in place to meet the requirements of all applicable regulatory bodies relating to the Advice Service Delivery.
- Working with the rest of the management team ensures that good data protection practices are embedded in our day-to-day operations.
- Assess requests made in relation to GDPR.
People management and development
- Support team members in continuous learning that will equip and develop people to deliver outstanding advice delivery. Responsibility for the delivery of the training and development plan for the Advice Services Department including, sourcing, delivering, evaluating and maintaining records.
- Supervise the work of paid staff and volunteers
- Maintain and develop standards of service delivery.
- Advise the Head of Advice on staffing and service-related issues.
- Plan and allocate work, monitor achievements of deadlines and key performance indicators and provide support as appropriate.
- Ensure that the service area and projects are adequately resourced.
- Ensure recruitment and selection of paid staff and volunteers as appropriate.
- Develop inclusive learning and development activities to meet quality standards and the organisation’s learning and development plan. Facilitate inclusive group and / or one-to-one learning and development activities. Organise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteers.
- Contribute to the assessment of competence of staff and volunteers. Co-ordinate assessment activities and make final decisions on competence.
- Working with the rest of the leadership team ensures the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
- Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy.
- Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
- Ensure Training is delivered and records confirm all client facing paid staff and volunteers that may be involved in providing money and debt information and advice have completed an accredited training programme
- Direct reports: Dependent on advice area, between 5 to 11 Advisors per AQOM, plus volunteers.
Operational performance management
- Maintain, develop and monitor effective and relevant performance indicators and management processes, with particular emphasis on the application of customer insight data and feedback on complaints.
- In line with the Advice Quality Standard, work with the Head of Advice and the other Advice Quality and Operations Managers to ensure that staff and volunteers have adequate supervision and that advisers have access to support at all times when delivering advice to clients.
- Ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
- Monitor the quality of advice given to clients to ensure that standards meet Citizens Advice requirements. Completing Case Checking, QAA Audits and independent file reviews (IFR) to ensure quality assurance at a whole service level. Using the insights to further develop the services to clients and skills of advisers.
- Maintain and develop standards of service delivery.
- Take part in internal consistency exercises at least quarterly.
- Providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole.
- Manage the practicalities of the service: Including overseeing all practical issues relating to the service delivery, ensuring service delivery and adequate cover is in place, allocating the team to face-to-face work and other communication methods, checking waiting times and interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.
- Provide technical support and act as consultant to the advisers.
- Monitoring of service delivery and advice service contracts performance to report against KPIs, with reference to outcomes for clients, identifying any issues and proposed actions. Reporting significant risks to the Head of Advice. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
- Client Experience: Use our written process for dealing with complaints, ensuring that regulatory requirements are met (for debt and money advice complaints) to ensure Complaints are handled effectively and data is used to drive improvements where appropriate.
- Ensuring that appropriate data protection procedures are in place and are followed by all workers.
- Lead on safeguarding and gender violence issues in accordance with policies.
Other duties and responsibilities
- Understanding and acceptance of the need to work occasional evenings and weekends, both on site and on-call, as required.
Stakeholder Engagement
- Collaborate with management and other departments to align quality standards with organisational goals.
- Engage with external partners and regulators to ensure compliance with industry standards and share best practices.
Reporting and Analysis
- Prepare and present reports on advice quality metrics to management and stakeholders.
- Utilise data to identify trends, risks, and opportunities for improvement.
Confidentiality and safeguarding
- Confidentiality is a core principle of Citizens Advice. Support the team with the application of the confidentiality policy.
- Implementing adult and child safeguarding policies and training staff and volunteers how to identify and deal with safeguarding concerns.
- Dealing with a conflict of interest and ensuring our service takes the right action to protect the client, our staff and volunteers and the service.
Research and Campaigns
- Ensure that staff and volunteers consistently and accurately generate Advice Issue Codes (AICs), evidence forms and profile data and participate in the Network Panel Surveys
Person Specification | What you need to do this job
Essential Criteria
- Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area.
- Ability to plan and manage projects.
- Commitment to continuing professional development.
- Experience of monitoring and maintaining service delivery against agreed targets.
- Ability to plan and prioritise own time and work and work of others in a pressured environment.
- Experience of analysing information to produce reports.
- Leadership and management ability within the context of understanding the needs of a voluntary sector organisation.
- Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.
- Ability to meet Citizens Advice competence with a minimum of three years’ experience of involvement with advice giving.
- Ability to research, analyse and interpret complex information and to produce and present clear verbal and written reports.
Desired Criteria
- Significant experience managing large advice and helpline services which includes supporting individuals within at least one of the areas of – (for example) welfare benefits, debt management, housing, or health and social care issues.
- Demonstrable experience of driving innovation and service improvement within an advisory/customer focused service.
- Experience of supporting change.
- Well-developed staff management and leadership skills, with strong experience of implementing robust performance management processes.
- Proven ability to communicate effectively verbally and in writing, including excellent IT skills.
- Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
- Experience in managing budgets.
- Ability to ensure best use of IT systems and packages in the provision of advice services and the ability to monitor and maintain casework systems and procedures.
- Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the Bureau deals.
- Ability to contribute to the team combined with willingness to learn and develop and have a positive attitude to change with an ability to plan ahead.
- Access to own transport and able to work at any service location in the Bureau’s area of operation as required.
Application Process:
To apply, please complete the application process on CharityJob. Please submit a concise supporting statement which includes examples and evidence of when you have demonstrated the attributes listed within the person specification. You will be expected to address each point separately and, in the order listed.
If you do not complete a full supporting statement in the requested format, your application may be rejected.
Addressing each point of the person specification
This is a key section of the application which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile. Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification. It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities.
Please provide one example for each requirement. You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words.
A useful guide might be S.T.A.R:
- Specific – give a specific example
- Task – briefly describe the task/objective/problem
- Action – tell us what you did
- Results – describe what results were achieved
Please provide recent work examples wherever possible. However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.
We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.
Interview Process:
The closing date is Friday 2nd May 2025, 6pm
Shortlisted candidates will be contacted by telephone, so please give a daytime telephone number or somewhere we can leave a message to arrange an interview.
Our selection process consists of three stages:
- Stage 1 – Telephone Interview:
Initial interviews will take place via telephone on Thursday 15th May 2025.
- Stage 2 – Formal Interview (In-Person):
Candidates who are successful at Stage 1 will be invited to our Stevenage office for a formal face-to-face interview on Monday 19th May 2025.
- Stage 3 – Practical Activity & Final Q&A:
Following the formal interview, candidates will complete a short activity and have the opportunity to ask any final questions.
Please note that Stages 2 and 3 will take place on the same day.
Registered Charity
51 - 100
To help people solve their problems by providing options.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
I’m looking to hear from a passionate leader with deep expertise in learning design, user experience (UX) and user interface (UI) design, and client management, to join social enterprise and business. You will have the opportunity to influence the direction of learning innovation and make meaningful impact in this new senior role. As e-learning Manager you will spearhead the development of cutting-edge learning solutions, focusing on delivering exceptional learning experiences that meet both learner needs and business goals.
If you have the following skills and knowledge, I’d love to hear from you;
- Strong basis in learning, adult learning theories and psychology
- Strategic thought leadership in learning design
- Strong portfolio of successful e-learning programmes that demonstrate expertise in UX/UI and instructional design principles.
- Proven leadership skills (to manage a team and external agency)
- Commercial awareness and demand
- Product management experience
Please apply for more information on how to join this fantastic charity!
- This role is based in Bristol (Ideally 2 days p/w in the office, but open to a conversation about 1 day p/w)
- Full-time, permanent position
- Salary up to £53,000
The charity will review applications on a rolling basis, so apply now to avoid disappointment.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced, visionary and strategic Director of Community Services to lead and develop our Advice and Support Services and our Engagement and Development Programmes. You will have a passion for, and a demonstrable track record of, building strong, resilient, and inclusive communities as well as developing and motivating a team of staff and volunteers. You will be a supportive, compassionate, enthusiastic, and experienced leader and manager of Community led and quality-led Community services.
An effective change manager, you will be passionate about making a real difference to the Irish and wider communities across London. This is a great opportunity to join the leadership team of the London Irish Centre (LIC) as it embarks upon a significant turning point in its 70-year history, helping the charity deliver its ambitious organisational strategy to empower and enrich even more lives through Irish Community and Culture.
About You
- You have demonstrable experience of leading and managing community services in the independent or public sector for a minimum of ten years.
- You are a professional, enthusiastic leader who can bring your sector experience to benefit this critical role and the wider organisation.
- You are an inspirational leader, bringing a team and others with you and leading by example.
- You have a proven track record in successfully leading a team, across multiple service delivery areas, and in implementing change.
- You are well-organised, able to manage several competing requirements with the ability to prioritise your work effectively to meet tight deadlines.
- You demonstrate excellent interpersonal and communication skills, both written and verbal and are comfortable working with people across a wide portfolio, with various levels of experience and socio-economic backgrounds.
Key areas of responsibility
Workforce
- Maintain a positive culture within the Centre in line with the London Irish Centre values and expectations.
- Overall responsibility for management, development, motivation, support and appraisal of the community services teams, and other team members when agreed with the line manager.
- Maintain and implement effective policies and processes for managing staff and volunteers, including recruitment and retention, induction, training and appraisals.
- Ensure adequate and appropriately skilled staffing of the community services team.
- Monitor performance against budgets, targets and Key Performance Indicators.
- Ensure best practice and quality assured delivery of Community Services and Programmes.
Financial
- Overall responsibility for management and reporting of community services budget.
- Overall responsibility for management and monitoring of all community services` grants.
- Responsibility for ensuring services are managed within delegated budget.
- Operating within financial governance arrangements at London Irish Centre.
Income generation
- Ensure relationships with all supporters and donors are managed and developed effectively, including trusts, individuals, major donors and corporate partners.
- Identify suitable new grant and trust funds and lead on applications.
- Lead on monitoring, reporting and submissions for current grant and trust funds in accordance with funders` requirements.
Impact and Innovation
- Overall responsibility for the service`s impact management in line with the London Irish Centre’s theory of change.
- Lead on identification and adoption of innovative technology to improve the processes and impact on community services.
- Overall responsibility for communicating the outcomes and impact of the community services and programmes.
- Strategic Development.
- Work with the CEO, other management and the Board of Trustees to set and achieve the charity`s strategic objectives.
- Ensure Community Services resources are effectively targeted.
- Lead in implementing a strategic plan for Community Services and support team leaders to deliver against performance targets.
- Develop and foster positive relationships with external stakeholders.
- Engage with existing and new partners to ensure the charity meets the increasing needs of those who use our community services.
This job description is a guide to the nature of the work required of the Director of Community Services. It is not wholly comprehensive or restrictive and may be reviewed as required.
In our application pack we have included a job description and person specification to support your candidature. The details in the job description and person specification should be addressed in a maximum one-page cover letter. The cover letter should include your current job title, salary and position within banding where relevant. Click apply, upload your CV and cover letter to the portal on our website link.
Please note that all roles at the London Irish Centre are subject to enhanced DBS (Disclosure and Barring Service) checks as part of our commitment to safeguarding and promoting the welfare of vulnerable individuals.
The deadline for applications is Wednesday 30th April 9:00 a.m.
Applications will be reviewed on a rolling basis, and we will be actively interviewing. We reserve the right to close applications before the stated deadline. Interviews will begin with an initial online screening, followed by in-person interviews at the Centre, likely during the week commencing May 5th.
The client requests no contact from agencies or media sales.