Job Title: Admin/Customer Services
Reports To: CEO
Main Purpose of Job
To ensure the smooth running of the sales floor and main office to offer a high-quality service to donators and customers.
Main Responsibilities
- Serving customers, dealing with enquiries, arranging delivery when necessary
- Processing cash, card and other customer payments
- Arranging for approved donations of furniture to be collected
- Handling product returns and payment refund requests
- Helping with movement, inventory and presentation of stock in the warehouse
- To assist in the movement of stock by road transport, including van driving.
- To assist and support new volunteers as directed. Ensure that volunteers understand the customer service standards that we aspire to as an organisation
- To follow all statutory Health and Safety requirements and those detailed in the organisation’s Health and Safety policy and risk assessments
- Work flexibly and to be prepared to contribute to all areas of work in the organisation
- Collect and share feedback from volunteers, work placement trainees, donors and customers with the CEO
- To undertake any other reasonable tasks as deemed necessary by the CEO
- To promote equal opportunities and value diversity in accordance with Statutory and Sofa’s Equal Opportunity and Diversity Policy
- To undertake any other duties as required by Sofa Trustees which are consistent with the aims and objectives of Sofa
Other Requirements
- Adhere to Sofa’s Health and Safety Policy
- Work flexibly throughout the week excluding Sundays
- Attend occasional meetings
Provide affordable household items, help volunteers get back into employment and save the environment by diverting tone of furniture from landfill
Would you like to join RBL’s influential Campaigns, Policy and Research team? Would you like to to champion and advocate for the interests of the Armed Forces community?
We are looking for a Policy Officer to join our busy team, specialising in welfare and employment policy.
This role will see you working to influence the policy landscape, and develop evidence-based policy positions, on issues concerning finances and debt, welfare benefits, and employment, affecting the Armed Forces community.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Reporting to the Policy Manager, key responsibilities will include:
· Monitor the policy landscape and upcoming policy development across the welfare and employment portfolio, within central, local, and devolved government
· Track and analyse changes in needs, priorities, and concerns of the armed forces community
· Use qualitative and quantitative research, policy analysis and lived experience to develop robust, evidence-based policy positions and proposals
· Identify, establish, and maintain an impactful network of key policy stakeholders across the charity sector and government
· Represent RBL publicly through securing opportunities to present policy issues and products, including at relevant events, workshops, external committees and working groups
Here at RBL, we support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel (incl. for monthly team meetings) to our London Head Office hub.
Should you wish to explore a hybrid London working contract (to include an additional London Supplement to salary), this can be discussed at interview stage.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: Sunday 19th May 2024
Interview Date(s): Interviews (including a short assessment/task) to be virtually on 4th and 5th June 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Location: Home or office (Scunthorpe, North Lincolnshire) working available. This role is available fully remotely.
Hours of work: This role is offered between 15 and 36.25 hours per week. This will be discussed with candidates at the interview.
Contract: This is a temporary position. Because of the uncertainty of the availability of funding, the Company cannot at this stage confirm exactly how long this will be for and cannot guarantee you any minimum or maximum period of employment.
*Candidates should be able to start as soon as possible and no later than 29 May 2024
About the role
The Welfare Scheme Assessor will be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done.
You’ll be an important and valued member of the team and, with the support of North Lincolnshire Citizens Advice, will be responsible for ensuring client focused outcomes are met in a pressurised environment.
You’ll be the first point of contact for residents applying for support from the welfare assistance scheme. You’ll offer applicants a holistic assessment designed to maximise household income, reduce expenditure and build greater financial wellbeing.
You’ll enable people to move as quickly as possible to problem resolution and to manage their essential needs so they are less likely to fall into debt and manage cost of living increases.
You’ll be responsible for making decisions on applications for financially based welfare support and will administer funds to households who would otherwise struggle to buy food or pay essential utility bills or meet other essential living costs.
You’ll enable people to take control of their financial wellbeing and signpost them to local statutory services and community groups that provide practical, social and emotional support.
What we offer our staff
We provide an employee assistance scheme managed by LifeWorks. Benefits include:
- 24/7 - 365 telephone helpline
- LifeWorks online support website
- LifeWorks app
- 6 sessions of face to face counselling per issue – unlimited issues per annum
- Employee legal helpline
- Consulting services – financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
- Childcare and eldercare matching service
- Savings on everyday purchases and life events
- Access for family members and dependants – excluding counselling and legal advice
Annual leave: Annual leave is 25 days from 1st January to 31st December, plus 8 bank holidays. We offer additional long service leave of 5 days after 4 years of employment
How to apply:
The recruitment process and how to apply You should submit:
- A CV no longer than two pages
- Cover letter detailing how your skills and experience will help you in the role.
Applicants will be assessed and interviews offered on a rolling basis.