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Page 11 of 18
Birmingham, West Midlands (On-site)
£8 - £12.71 per hour - National Minimum Wage
Full-time
Contract (Fixed Term internship, 12 Months)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Shape the future of housing – support real projects that deliver change for colleagues and tenants.

Tenancy Services Advisor
Location:
Birmingham, B15 
Salary: National Minimum Wage
Hours: 35 hours per week
Contract: Fixed Term internship, 12 Months
Starting: 7th September 2026

About Midland Heart

We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Tenancy Services Team — where you'll gain hands-on experience of how housing management works in practice, from supporting tenants to tackling anti-social behaviour, safeguarding and tenancy sustainment.

Your Role:

You'll apply your academic knowledge to real-world challenges – working alongside experienced Tenancy Services and Housing Management professionals, whilst gaining insight into how a career in the housing sector makes a direct difference to people's lives and communities. You'll gain exposure to areas such as anti-social behaviour casework, safeguarding, tenancy sustainment and housing law.

Your day to day will see you:

  • Supporting tenancy services officers with case management and administrative tasks.
  • Helping process tenancy change requests (e.g. mutual exchanges, assignments, successions).
  • Assisting in monitoring and reviewing ASB or noise nuisance cases, including liaising with tenants.
  • Accompanying officers on tenancy visits and inspections.
  • Providing general support to the team with reports, records, and rota management.
  • Taking part in project work, mentoring, and development activities as part of your internship.

What we're looking for:

  • Currently studying (or recently completed) a degree in Housing, Criminology, Social Policy, Law, Sociology, or a related discipline.
  • Strong communication and organisational skills.
  • A genuine interest in housing and delivering positive outcomes for tenants.
  • Ability to handle sensitive issues with empathy and professionalism.
  • Enthusiasm, openness to feedback, and a genuine desire to learn.

Applications close on Sunday 15th February 2026.

Assessment Centre – Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th – 27th March 2026.
Final Interview – Interview with the hiring manager to showcase your career ambitions.
Start your journey- Start with Midland Heart in September 2026.

Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date.

Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form

No agencies please

Posted by
Midland Heart View profile Organisation type Non Charity Employer
Posted on: 15 January 2026
Closing date: 14 February 2026 at 23:30
Job ref: 168109_MH
Tags: Administration, Project Management, Housing, Operations, Customer support, Data Protection, Engagement / Outreach, Helpline, Information Management, Insights, Mentoring / Coaching, Monitoring and Evaluation, Safeguarding, Governance / Management