Advice, Information Jobs in Greater London

An exciting opportunity has arisen to work with Eldon Housing Association.  We are looking for a great Tenant Activities and Engagement Officer.

You will make a significant contribution to the future direction of Eldon by adding value, ideas & inspiration and really drive forward our continued success. This is a fantastic opportunity to work for a developing independent and sustainable organisation with tenants at the heart of everything we do.

This is a varied and exciting role, focussing on our tenants who live across four extra care sites and five sheltered housing sites, with the majority being older people. 

Key areas of the role are:

· Developing a programme of engaging activities for our tenants

· Engaging with tenants to understand their needs and aspirations.

· Promoting a philosophy of privacy, dignity independence, choice, rights and fulfilment.

· Working collaboratively with colleagues, supporting tenants’ meetings, building networks.

· Supporting volunteering opportunities

You will be joining Eldon Housing at an exciting time in its development and transformation. 

To find out more about our work please visit our website. 

The ideal person for this role will have the ability to work with older people, particularly those with vulnerabilities and an understanding of the challenges they may face, including living with Dementia.  You will be able to deliver creative and engaging activities and understand how to work in partnership with others.

We have some great staff benefits here at Eldon, including:

• Healthcare Cash Back Plan worth up to £1,300 per year on your routine healthcare costs.
• Employee Advice Line, offering a 24-hour confidential advice service.  
• Reward Me Now membership (exclusive discounts),
• Employee Recognition Schemes, including Employee Excellence Award
• Additional annual leave with qualifying service. 
• A comprehensive induction and training programme with ongoing development.
• Genuine career development opportunities

We will be reviewing applications on an ongoing basis therefore early applications are advised. 

In the first instance, please submit an up-to-date CV.  

An Enhanced Disclosure and Barring Service check will be required.

Eldon Housing is committed to Equality & Diversity

We will process your data for recruitment purposes only.

Eldon Housing Association – Passionate – Professional - Caring

Internally the job title will be Recovery Worker.

You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise, and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship’s Meridan House as a Recovery Worker.

Colindale Services are a mental health, care home and supported housing services, working in a recovery model. The services are staffed 24/7 and offer support to our residents aged 18 and upwards to relearn or develop independent living skills. The services apply a strength-based approach; helping individuals using the service to develop resilience, build on natural community supports and social networks, develop life skills and to access community provision and universal services to maintain and maximise their health, wellbeing and independence. The services take into account the significant pressures on the local health and social care system and support our local system in managing system demands effectively whilst ensuring, that the services are maximising opportunities for users of the services to maintain and improve their health and wellbeing in a targeted and effective way.  

We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in.

Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine.

An understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

This is a permanent full-time role requiring the post holder to work 37.5 hours per week. There are 3 Recovery Worker posts available for this role.

We are committed to increasing our diversity and welcome applications from those with Lived Experience.

To apply, click the apply button. This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.

Advocacy Project Coordinator
Reports to: Inclusion and Engagement Managers
Salary: £25,272.00 per annum, pro rata
Contract: until October 2025 (with possibility of extension according to funding)  
Hours: 23.5 hours per week
Location: Hybrid with at least 2 days based in the office at 73 Summerstown, SW17 0BQ. You may be required to work from other sites in London.  
Annual Leave: 25 days plus Bank Holidays (pro-rata)

Introduction to Generate:

Now in our 6th decade since starting in 1972, Generate has been dedicated to creating opportunity, choice, and support for people with a wide range of learning disabilities. Our mission has always been to support people to live life fully and to continue to grow and develop within diverse communities.

The role

We are seeking to recruit an Advocacy Project Coordinator. The role is to develop and promote the views and needs of people with learning disabilities and neurodiverse people, by coordinating Generate’s self-advocacy activities and self-advocacy group, Generate Voices, with accessible weekly group sessions, associated online campaign (newsletter & social media) and lobbying work.

Your duties include:

• To co-plan and co-deliver weekly Generate Voices self-advocacy group meetings, both online and in person, supporting self-advocates with learning disabilities and/ or autism to ensure they have the tools to make informed decisions, their rights are upheld, their voices are heard, empower them to advocate for themselves and engage members of the self-advocacy groups in planning.
• To work alongside a coordinator with lived experience of learning disability and/ or autism to co-manage all self-advocacy activities, plan future agendas and decide what other speakers and trainers to invite to the forum jointly.
• To provide members with engagement and participation opportunities, and ensure members are meaningfully involved in meaningful and impact focussed projects.
• Develop and deliver effective lobbying and campaigning of key decision makers including attending meetings with those with influence, in order that the views and wishes of self-advocates become known and acted upon. This includes finding ways of encouraging key decision makers to engage with members and take their views and wishes into account when making decisions and setting policy.
• Contact other organisations that campaign for the rights of people with a learning disability and seek opportunities to involve members from the forum in these as appropriate. (Examples – Mencap, Lewisham Speaking Up & Learning Disability England campaigns).
• Delivering and developing project reporting and monitoring and to co-operate with and support any external evaluators.

The right candidate for the post will have the following skills:

Essential skills

• Participation/ advocacy
• Group-work facilitation
• Positive attitude
• Communicate clearly, while giving others time and space to speak.

Desirable skills

• Project coordination
• Lobbying/ campaigning
• Accessible presentation and communications
• Experience of working with people with learning disabilities and neurodiverse people
• Negotiation and influencing skills
• Working with service providers, carers, other colleagues and voluntary agencies, we’d like you to apply.

This role provides an exciting and rewarding challenge within a supportive team, who share a strong belief and enthusiasm for our work.

Lastly, Generate shares a common goal: community, courage, working together, good communication, diversity and inclusion and creativity. We work with people with a learning disability, autism, and other disabilities, to build better lives and connect to communities as equal citizens. People are always welcome and supported; we create a sense of belonging.

Closing date for applications: Monday 24 June 2024 at 8.00am (late applications will not be considered). 
Interviews: week starting 1st July 2024 
Start date: asap

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

Candidates will need to undergo an enhanced DBS check

Generate is an equal opportunity employer.

No agencies please.

If your based from our London office, you will also receive £3,250 location allowance on top of your salary

You have substantial experience of working in a supported housing or general needs housing management environment and a good understanding of mental health, domestic violence, drug and alcohol issues. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship as a Housing Management Officer.

We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in.

Join us as a Housing Management Officer and you could soon be providing vital support to our Housing Manager Lead, as together you help us plan and organise all regulatory housing management activities. We’ll also rely on you to lead on day-to-day tenancy management, work with Area and Service Managers to support housing related services and ensure the compliance of housing related activities. Conducting regular inspections on properties, overseeing void reporting and assisting with the delivery of relevant data and analysis of voids – these are just some aspects of this interesting and varied role that’s all about delivering good quality homes and services to our tenants and residents.

To succeed, you’ll need Chartered Institute of Housing (CIH) Level 3 Certified Practitioner status (or equivalent) and an excellent understanding of  void management, bad debt and maximising income, plus the relevant regulatory requirements.

You’ll also need experience of working in a customer-focused environment or service and an understanding of the issues associated with individuals who may have complex support needs. Comfortable working in partnership with other key agencies and local communities, you’re also adept at identifying and monitoring key compliance in respect of health & safety requirements relating to properties and tenants. What’s more, you’re well organised, great at negotiating and developing effective working relationships with a variety of stakeholders and happy to provide housing training to colleagues.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

This is a permanent full-time role requiring the post holder to work 37.5 hours per week. 

We are committed to increasing our diversity and welcome applications from those with Lived Experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification,  will be considered for an interview.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.

At Ambitious about Autism, we're currently looking for an Education Training Consultant to join our team.

You'll work within the Training and Consultancy team to deliver both in person and online training to predominantly education professionals, with the primary purpose of delivering and expanding on AET (Autism Education Trust) training contracts.

You'll possess sound knowledge and expertise in the field of autism and education, specialising in delivering training and knowledge to support autistic young people. You'll support both education setting and organisations to become autism confident, providing interactive, captivating training both in-person and virtually.

You'll provide consultancy services to education setting to include advising on practice and policy, complete workplace assessments and support in achieving autism confidence. You'll contribute to the creation and delivery of digital learning content to be utilised by external organisations, including employers and corporate clients, health and social care and education sectors.

We are looking for someone who has:

• Substantial experience of delivering training to professionals, parents and other audiences.
• Knowledge and understanding of the challenges faced by professionals working in schools.
• Experience of working with autistic young people, parents/carers and employers.
• An understanding of the challenges faced by autistic young people in the workplace/education setting.
• Ability to design and deliver training and CPD programmes to improve inclusive practice.

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

About Kinship:

Kinship is a charity committed to supporting families with kinship care arrangements. They provide vital support to families across the UK, ensuring that children in kinship care receive the love, stability, and opportunities they deserve. As they continue to grow, they are looking for a dedicated HR Project Manager to join their team and support their mission.

Purpose of Role:

The purpose of this new role is to support the growth of Kinship by significantly contributing to infrastructural development, ensuring effective day-to-day operations, and seamless delivery of the HR function. As a pivotal role within Kinship, the HR Project Manager will lead on all employee lifecycle activities, creating high levels of engagement and positive experiences for staff.

Working in partnership with the Interim Head of People and Culture, Director of Finance, People and Performance, the wider management team and Kinship’s external HR consultants (HR Dept) to design, develop and embed a high-quality HR function to support the employee life cycle.

Key Responsibilities:

- Ensure all HR matters are handled fairly, consistently, and in line with legal requirements and policies.

- Act as the first point of contact for HR queries and provide guidance to line managers.

- Lead the collation of monthly payroll data and ensure its accuracy.

- Manage HR systems and databases to process employee data in line with GDPR regulations.

- Oversee the recruitment and onboarding process, ensuring an excellent experience for candidates and hiring managers.

- Contribute to the development of Kinship's induction framework and deliver induction sessions for new joiners.

- Identify learning and development needs within the charity and create cost-effective learning plans.

- Support the development and delivery of an effective performance management framework.

- Manage an employee relations caseload and provide support and guidance to line managers.

- Contribute to the development of Kinship's EDI framework and embed EDI principles across the charity.

Skills & Experience Required:

- Demonstrable experience of supporting the development of a high-quality HR function.

- HR certification (e.g., CIPD Level 5 qualification) is essential.

- Strong knowledge of HR best practices, employment laws, and regulations.

- Excellent administrative and data management skills.

- Effective written and oral communication skills.

- Strong interpersonal skills and the ability to work collaboratively.

- High level of accuracy and attention to detail.

- Ability to work on own initiative and manage workload effectively.

- Experience of working in a dynamic and fast-changing environment is desirable.

Compensation & Benefits:

- Competitive salary

- Full Time/Perm Position

- Hybrid Working (3 Days in Office in Vauxhall, London)

- Pension scheme

-- 30 days of holiday per year, plus bank holidays

- Opportunities for personal and professional development

- A supportive and collaborative working environment

If you're passionate about making a difference to the lives of families in kinship care and have the skills and experience we're looking for, we'd love to hear from you. To apply, please send your CV and a cover letter explaining why you're the perfect fit for this role by 17th June 2024. We look forward to welcoming you to the Kinship family!

Kinship is an equal opportunities employer committed to promoting a positive and inclusive working environment.

LMK (Let Me Know)
Programme Coordinator  

• 20 hours per week, ideally spread over 5 days, Monday-Friday. Possibility of term-time only work if preferred by applicant

• £30,000 p.a. (pro-rated)

• Working from home, with occasional travel to London 

• Permanent contract

About LMK

Good relationships shape our health and happiness, yet we are taught so little about them. LMK (Let Me Know) is on a mission to change that. We are a young and thriving charity providing education about healthy and unhealthy behaviours so that young people have the knowledge and skills to avoid abuse and thrive in their relationships. We work in schools, community organisations and workplaces across London. 

LMK is growing at pace and we are ambitious in our plans for the future. We’ve already engaged 15,000 young people and professionals in our workshops in our first 4 years and we want to reach 10,000 young people per year by 2025-26. 

We will achieve this by engaging new schools, community groups and workplaces in our offer, whilst also continuing to provide a high-quality service to those who have already experienced LMK workshops, embedding our programme into their annual delivery plans.

We have:

✔ A clear plan of who we want to target for our workshops over the next 3 years

✔ An engaged leadership team and Board of Trustees

✔ Evidenced outcomes, rich data/statistics and compelling case studies

✔ Diversity and strong social purpose

✔ A new organisational strategy that sets our vision from 2024-2027

✔ A new CRM system that has been built to support our ambitions

Job Purpose

The purpose of the Programme Coordinator is co-ordinate with all parties (Community Engagement Manager, the Programme Manager, LMK Leaders and the host organisations) to enable LMK to deliver high quality workshops for young people/youth work professionals/workplaces. 

Acting as the lynchpin of the organisation’s delivery team, the Programme Coordinator takes the workshop brief from the LMK Community Engagement Manager and then works with the Programme Manager to secure facilitators (LMK leaders), ensures the host organisation receives all supporting information, and provides LMK Leaders with the resources they need to deliver the workshop effectively. This role is also responsible for regular reporting about workshop bookings and delivery. 

Reporting to our CEO, the successful candidate will be part of LMK’s core staff team. You will work with LMK staff, LMK Leaders, members of our Youth Advisory Board, trustees and key stakeholders to develop and implement our long-term strategy. 

Key responsibilities: 

• Provide excellent customer service to organisations who are hosting LMK workshops, ensuring that all communication is timely and accurate, and any questions are responded to in full.

• Liaise with the Programme Manager and LMK Leaders to ensure there is clear understanding around their areas of expertise, availability and any specific considerations that need to be taken into account when delivering workshops.

• Open up opportunities to deliver workshops to any Leader applicable, ensuring the allocation of workshops is done fairly and consistently.

• Ensure LMK leaders have the information and resources required to deliver their workshop.

• Work closely with the Research and Evaluation Manager to ensure that the correct evaluation surveys are made available to workshop participants. 

• Work with our Head of Fundraising to track workshop delivery against funder commitments.

• Keep the CRM system data up to date in a timely way.

• Produce regular reports for the CEO on the booking and delivery of workshops, as well as any ad-hoc reports requested. 

• Share Leader evaluation feedback from workshops with Leaders.

• Check invoices submitted by LMK leaders, and work with the Programme Manager to get them approved. 

• Support the Programme Manager to organise LMK Leader Huddles and training events.

• Comply with our policies and procedures relating to safeguarding, confidentiality, complaints and data protection.

Person specification

• At least 2 years’ experience in an event management/admin management/executive assistant/operations role where there was a strong requirement to work with multiple stakeholders internally and externally.

• Excellent communication and interpersonal skills, with an excellent track record of customer service.

• Proven ability to work well within a team.

• Highly organised to manage a diverse workload with excellent time management and ability to pay attention to detail.

• Excellent organisational skills, with a keen attention to detail.

• Creative thinker with the ability to problem-solve and adapt in a fast-paced environment.

• Excellent IT skills across core MS/Google packages, ideally with experience of CRM use

Safeguarding

This post is subject to a basic DBS check

In return for your dedication, we will offer you

✔ The opportunity to help prevent relationship abuse and domestic violence in young people

✔ A competitive salary

✔ Working from home

✔ A genuinely flexible working environment 

✔ Pension of 6%

✔ 32 Days of annual leave, (including bank holidays) – pro-rated for this role

✔ Employee Assistance Programme

✔ Wellbeing perks

✔ A diverse, bold and collaborative culture with two social meet-ups annually in London

LMK strives to create a fair and healthy environment where all our colleagues feel valued and able to be their authentic selves at work. We understand that our people have commitments and personal interests outside of work and so we create a flexible working environment, in which people can perform at their best.

LMK values the differences that a diverse workforce brings and is committed to inclusivity. We welcome all applicants from any race, ethnicity, colour, religion, gender, age, sexuality, or any other protected characteristic.

We can make reasonable adjustments throughout the application process and on the job. Please let us know, by contacting us separately if you need any adjustments or changes to be made during the recruitment process because of a disability or long-term health condition.

You can learn more about how we handle your personal data and your rights by reviewing our privacy notice LMK Privacy Policy 

About us:

• Our purpose: We support people on long prison sentences to take their next steps in life so they benefit, their families benefit and the wider community benefits too.

• Our vision: A future where everyone can achieve their potential within and beyond prison.

• Our mission: Specialising in the unique needs of people on long sentences, we provide tailored practical and financial support to help people find belonging, move into work or training, and reach their personal goals.

About the role

The Hardman Trust supports people on long prison sentences to take their next steps in life. As the programme & volunteer coordinator your role is to help make this a reality through the coordination of programmes in line with our business plan, and overseeing the recruitment, onboarding and support of our volunteers. 

Your role is designed to flex to coordinate existing or new programmes as the needs of our organisation and its users evolve. In its first year, your role will be to coordinate our Penfriends letter writing programme and our grants programme. This will involve growing both programmes across the estate, liaising with prisons to ensure the smooth running of both programmes, and ensuring sufficient volunteer coverage. You will have day-to-day administrative support from our Office, Programmes and Grants Administrator to complete administrative tasks, and you will be supported by the Head of Service Delivery to embed an organisational-wide approach to volunteering.

About you

With an enthusiasm for our mission, you will be a good communicator, professional, well organised and eager to support those we are here to serve. You will work closely with the rest of the team to connect our work, create a cohesive programme offer, and ensure the smooth day-to-day delivery of our programmes and services with the needs of our service users at its core. You will build strong relationships with prison stakeholders across the estate, raising the profile of our work and seeking opportunities to do more to support the people we are here to serve: people on long term sentences.

We are keen that our staff grow and develop as the organisation grows and develops It is therefore essential that you are willing to complete a professional qualification related to the role, such as the ILM Level 3 in the Management of Volunteers. This will be paid for by The Hardman Trust.

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Location:  Working from home / Frequent travel across the UK (ability to use the London office if required)

Reporting to:  Head of Service Delivery

Hours:  Full time, 35 hours per week

The Welfare Adviser will provide high quality specialist welfare benefits and housing advice, information and guidance to our service users, referring them internally and externally for additional advocacy and support as required, following organisational policies and procedures, and ensuring fulfilment of regulatory compliance with our Advice Quality Standard (AQS) accreditation, meeting the standards of quality in the delivery of advice services as required. The post-holder will work closely and collaboratively with other advisers, staff team members, interns, trainees, and volunteers as relevant, providing face-to-face advice, by telephone or other digital media.

Main accountabilities​

1. To provide LAH service users with high quality free specialist welfare benefits advice and guidance on income maximisation, that is accurate, effective, and tailored to their particular needs and circumstances.
2. Manage an adequate caseload of enquiries from LAH service users in a condition of extreme financial need, including those who are homeless  (or on the brink of homelessness).
3. To contribute to the development of LAH Advice Programme, which aims to provide frontline, one-to-one advice and casework in key areas of need for the community, including welfare entitlements, housing, employment and immigration.
4. Other accountabilities (Please refer to full job description document). 

To apply please complete the application form attached to this post and the equal opportunities form and send it via email. 

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

About the role

This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor to consolidate their skills and experience or as a development opportunity for an advisor to train to become an Advice Session Supervisor within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 - £33,194 for the first six months whilst undertaking the training.

The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.

The role includes:

• Providing advice to the public and undertaking casework on social welfare law issues
• Supervising advice and gateway assessment sessions
• Supporting and supervising staff and volunteers

To be successful you will need:

• Recent experience of giving advice to the public. This should include having undertaken advice casework.
• Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 17th June 2024

Interviews: Thursday 20th June 2024

For further information and an application pack please go to our website via the apply button

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Do you have an interest in supporting people with mental health illnesses? Can you work as part of a team to meet the needs of service users? Are you willing and available to work on weekends?

We are looking for people that can be a welcoming and supportive first point of contact for people that could be struggling with their mental health, and help those same people with a listening ear and information and guidance.

SMART is a unique Chelsea-based charity, serving the local community in a supportive and flexible environment. We offer 28 days annual leave (pro-rata), a pension program, access to an employee assistance program, and additional benefits.

Think you'd be a good fit? Just click the Apply button, and send us an up-to-date CV, and a 2-page covering letter telling us why.

The closing date to apply is 21st June at 23:30, with interviews taking place on 27th June. 

Are you knowledgeable and passionate about mental health/good mental health? Could you lead and support a team and service users to achieve individual and group goals? Do you have the ability to take the unexpected in your stride? Then why not join us at SMART?

We are looking for someone that recognises the importance of good wellbeing for all, is capable of dealing with a wide scope of managerial areas, and can work and liaise with various multi-disciplinary teams, to become our new Services Manager. 

SMART is a unique Chelsea-based charity, serving the local community in a supportive and flexible environment. We offer 28 days annual leave (plus paid bank holidays), a pension program, competitive salary, and additional benefits.
   
Think you'd be a good fit? Just click the Apply button, and send us an up-to-date CV, and a 2-page covering letter telling us why.

The closing date to apply is 21st June at 23:30, with interviews taking place on 27th June. 

NDTi’s Programme Lead for Children and Young People holds a demanding and rewarding role in developing and enabling our people and teams to deliver a range of commissioned and grant funded work that furthers NDTi’s mission , positioning NDTi as a capable and creative partner of choice.

Working in the Special Educational Needs and Disabilities (SEND) community is the mainstay of our current activity, and whilst your credibility and our work in this area will remain important to us in our shared future, we’re looking to appoint an inspiring and commercially savvy Programme Lead who will bring experience of working across wider, often complex systems and sectors within social care, education, health, and locality based supports, to expand our work and impact in new ways. Your experience and specialist knowledge could include Autism, Looked After Children, Young Offenders, Mental Health, and Wellbeing.

As a member of our Leadership & Strategy group, the Programme Lead will be responsible for resource planning, providing direction and great support to our colleagues, ensuring that the work NDTi delivers is consistently of high quality, and that the activities and achievements of the team contribute towards the strategic direction and priorities of the wider organisation.

With well-developed commercial and sector expertise, you will be a skilled and sensitive communicator with excellent planning and strategic development skills. You will need to demonstrate that you can influence and inspire stakeholders at all levels and be able to respond effectively to changing political and legislative opportunities and challenges, and achieve the funding and income needed to build our Children and Young People programme. You will need to demonstrate that you have the sector knowledge and skills to offer leadership to the programme team in turning ideas into commissioned or funded projects.

Why NDTi?

NDTi is a great organisation to work for, where we value well-being and a good work-life balance. We offer a welcoming, innovative and supportive environment where you’ll get to work with like-minded people. We will value your contribution and offer you opportunities to learn, grow and develop. We're building a multigenerational workforce. NDTi welcomes applicants of all ages. Come and work with us!

The rewards are great. We offer a 35 hour working week (we’re happy to talk about flexible working and this role will be based at home, with regular UK wide travel), a competitive salary, generous 8% contributory pension scheme and wellbeing benefits. We offer everyone on our team the same great benefits. 

We value diversity and are passionate about ensuring our people reflect the communities we work with. We are taking positive action to address a current under-representation within our workforce and are offering disabled applicants and applicants from Black and Minority Ethnic backgrounds a guaranteed interview if they meet the minimum criteria for each role.

How to Apply

This is an opportunity to use your skills and experience, really make a difference, and be part of delivering an innovative and high-profile programme that will lead to positive and life changing outcomes for young people with additional needs.

As part of the recruitment process, we will be arranging online sessions where interested candidates can come along and hear from colleagues about the team’s current work. These will be held on:

Thursday 13 June 3:00pm-3:45pm  OR     Tuesday 18 June 2:00pm-2:45pm

The closing date for applications  is 10.00am on Monday 24th June 2024

We will be holding in person interviews  on 17th July 2024  in Central London 

(Overnight accommodation can be arranged if necessary.)

Please refer to the Role Description and Person Specification for more information. Please forward your completed application form, CV and supporting statement by following the link on our web site.

Job Purpose

Money Minded is a new service designed to support adults (18 years and over) in Ealing, Hammersmith & Fulham, Hounslow. This role offers an exciting opportunity to collaborate closely with the West London NHS Mental Health Teams, operating within the tri-borough area.

The service provides support with welfare benefits, accessing debt support, housing and well-being. The role of the Mental Health Information and Advice Officer will be to provide advice, guidance and customer representation to tri-borough residents living with Mental Health difficulties. Advice issues may include housing, welfare benefits, council tax, accessing debt support, signposting etc.

The successful candidate will deliver support to enquirers and manage a caseload of individuals, as agreed with the Service Manager. In addition to advice casework, the Mental Health Information and Advice Officer will also be expected to assist onboarding referrals to the service, as and when needed.

The successful candidate will work closely with the West London NHS Mental Health teams and project volunteers, ensuring adherence to the Advice Quality Standard framework (AQS) and Mind's policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed, prior to undertaking unsupervised client work.

You can download a PDF of the full job description for this role at the bottom of the page.

Place of Work

The Mental Health Information and Advice Officer will be required to work within the West London NHS Mental Health team offices.

Key Responsibilities

• Deliver support to enquirers and manage a caseload of individuals as agreed with the service manager
• Deliver monthly wellbeing peer support groups/workshops
• Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf
• Provide housing advice
• Link in with specialist debt and money support agencies
• Provide information on employment opportunities and training support for clients
• Signpost to other relevant services in the boroughs, or further afield

Person Specification

Knowledge & Experience

• Substantial experience of delivering advice in a similar position, preferably to individuals with Mental Health needs
• Knowledge and understanding of Mental Health problems and how they are impacted by social issues
• Experience of delivering advice, information and customer representation
• Experience of managing complex cases
• Experience of working with multiple agencies
• Experience of delivering desired outcomes in a timely manner  
• Up to date knowledge and experience of safeguarding adults
• Understanding of the importance of monitoring and evaluation, and the ability to keep records

Skills & Attributes

• Relevant and up to date knowledge of welfare benefits, housing and social care
• Facilitate and deliver peer support groups for longer term improved wellbeing
• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
• Excellent listening skills
• Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports)
• Ability to liaise with a range of people – customers with support needs, carers, and a range of different professionals 
• Ability to remain calm in challenging situations and reinforce boundaries
• Ability to support people to manage difficult feelings, and communicate their needs effectively
• Strong organisation and administrative skills 
• Flexibility in overall approach to work 

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.