Advice, Information Jobs in Birmingham
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you have experience of outbound calling in a call centre environment? Do you thrive on connecting with people and making a difference?
Look no further! Join our team as a fundraising call centre agent and contribute to world free from the fear of heart and circulatory diseases. A world without heartbreak.
About the role
As a valued member of our Customer Engagement team, your role will be pivotal in driving our support and fundraising efforts through outbound calling. Your mission is to connect with our British Heart Foundation (BHF) supporters, who are the lifeblood of our organisation.
Here’s how you’ll make a difference:
- Supporter Engagement Specialist: Connecting with our BHF supporters through outbound calls.
- Fundraising Event Advocate: Promoting major fundraising events like the London Marathon and the London to Brighton Bike Ride.
- Customer Experience Ambassador: Enhancing satisfaction and relationships through social media and stewardship activities.
Working arrangements
We have two 6-month fixed term contracts available. These roles, while initially for six months, could potentially lead to permanent job opportunities.
Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday, with flexibility to work 11:00am - 07:00pm during peak event season.
This is a blended role, where your work will be dual located between your home and our Birmingham office (B37 7YE).
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
About you
- Outbound Calling Experience: You’ve honed your skills in a call centre environment, where you’ve built strong relationships over the phone. You can use your experience in this environment to enhance our customer experience and drive fundraising revenue.
- Exceptional Communication Skills: Your written and spoken English is impeccable. You’ve previously experience engaging with customers via social media.
- Tech Proficiency: Your computer literacy is top-notch, you have experience with Microsoft Office, CRM systems, and data entry.
- Outstanding Customer Service: World-class customer service is your mantra. Your empathy and enthusiasm radiate, and your skills enable you to facilitate informative and engaging customer interactions.
- Attention to Detail: You’re meticulous. Whether it’s accurately recording data or ensuring smooth operations, your administrative skills shine through.
What can we offer you?
Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential. We have a strong culture of internal progression and will actively support you to develop your career within the Customer Services team and the wider organisation.
Our generous staff benefits include:
• 30 days annual leave plus bank holidays
• Private medical insurance
• Dental health cover
• Contribution towards gym membership
• Pension with employer contribution up to 10%
• Life assurance
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Purpose and Scope of the Role
We are seeking a dynamic individual to join our team and take on the role of providing professional and impactful advice and guidance to individuals and families accessing RMC services. As part of this position, you will be instrumental in supporting the team and management in fulfilling the needs of our beneficiaries and achieving organisational targets.
The successful candidate will excel in delivering personalised support that meets the unique requirements of each service user, ensuring their journey with RMC is both productive and fulfilling. Additionally, they will play a vital role in collaborating with colleagues and stakeholders to drive collective efforts towards meeting our overarching objectives.
If you are passionate about making a positive difference in people's lives and thrive in a collaborative environment, we encourage you to apply for this rewarding opportunity.
Main Tasks and Responsibilities;
Working within the team
· To ensure the professional and organisational requirements are respected and met during the delivery of advice.
· To assist the senior colleagues and Operations Manager in order to drive efficiency, quality, systems improvement and target achievement.
Casework and advice
· To offer advice, advocacy and support to service users with various aspects related to their welfare as requested by the management of RMC and funders’ requirements.
· To maintain confidentiality in all dealings with service users and ensure their needs are met in a satisfactory and sensitive manner.
· To provide appropriate support and mentoring to any volunteers under supervision.
· To represent RMC at external meetings and events when required by the senior colleagues.
· To maintain effective working relationships with partners and stakeholders.
A DBS check will be carried out for this post.
Flexibility
In order to deliver the stated aims of for this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above, such duties will fall within the scope of the job and be directly related within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed
Person Specification
Experience and Skills
Desirable
Essential
Experience of advice work dealing with asylum seekers, refugees and vulnerable migrants
X
Ability to communicate complex information clearly to distressed clients.
X
A proven high standard of communication skills, including written, oral, presentational and inter-personal skills.
X
Ability to produce high quality written work to deadline, organisational skills and the ability to manage and prioritise a demanding workload.
X
Commitment to equality and diversity
X
Strong commitment to work towards OISC regulation
X
To be fluent in at least one of these community languages – Arabic, Kurdish, Farsi, French, Amharic, Tigrinya, Polish, Russian, Lithuanian, Romanian, Punjabi, Urdu. Essential.
X
An ability to self-motivate and work independently.
X
Experience of working in a multicultural environment and sensitivity towards other cultures
X
Educated to degree level or equivalent
X
A proven record of team work and flexibility
X
Excellent listening skills and ability to empathise as well as establish boundaries to avoid emotional over-involvement
X
Participant Support and Delivery Officer
We are looking for a Participant Support and Delivery Officer to join a charity’s team at an important moment in the organisation's growth.
Position: Participant Support and Delivery Officer
Location: Birmingham - remote and flexible working available
Hours: Part-time (0.6FTE), 22.5 hours per week
Contract: Permanent
Salary: £25,000 per annum (pro rata)
Closing date: 9am on Monday 13th May
Interview dates: Held via Zoom or in person week beginning Monday 20th May
Company benefits: Employee Networks, Organisational Away Days, Informal meeting space such as coffee breaks and bookclub, 25 days annual leave pro rata plus bank holidays and 3 days office closure from 25 December to 1 January, Flexible working, Health and wellbeing and ongoing
About the role:
In October 2023, the organisation began delivery of Year 1 of their West Midlands based Environmental Leadership Programme in partnership with the Shropshire Wildlife Trust. The role of the Participant Support and Delivery Officer is to work closely with the programmes delivery team across the partnership on the different stages of programme recruitment, delivery and implementation – all to ensure that participants have an excellent experience with us.
Key areas of responsibility include:
- Supporting the recruitment and onboarding of Year 2 participants in the run-up to the programme starting in October 2024 and provide a friendly point of introduction for participants onto the programme. This will include travelling to support the delivery of in-person taster and recruitment activities.
- Supporting the participants and managing their experience before, during and after programmes. This will include working with the programmes team to ensure we have collected all of the participant information we need to be able to assess the success and impact of our programmes and will include communicating with and keeping track of correspondence with participants
- Carrying out monitoring and evaluation activities and analysis of data that will help us measure and communicate our programme impact, including data collection (qualitative and quantitative) that can be used to create a programme narrative
- In Salesforce - undertaking data entry and administration including the production of basic reports and the ongoing development of simple automation that helps us streamline processes across the programme and partnership
About you:
We are looking for a fully engaged and raring-to-go Participant Support and Delivery Officer to join our team and make their mark! You will have a can-do, positive and proactive attitude that will relish the opportunities that will be provided to you in this role.
Key skills required for this role:
- You have experience of delivering timely, tailored and appropriate wrap around support for participants during the programme to ensure that they complete the programme having achieved both personal and campaign aspirations.
- You’re a team player. You develop good working relationships with young people, programme participants, colleagues, trustees, funders and stakeholders regardless of their background or seniority. You build trust and can stand in the shoes of others.
- You are process-oriented and like the detail. You love a brief, a spreadsheet, a system, and a to-do list – creating new ones and building on existing ones. You love getting through your tasks for the day, working through details at pace and to a high standard.
- You prioritise well and have excellent time management skills. You are well-organised, plan and have good attention to detail. In doing so, you manage your own time well and respect the time of others. You can juggle multiple deadlines and have experience of balancing multiple tasks and responsibilities.
- You are a strong communicator. You think about how to get your message across when you communicate, and in both written and verbal communications you are clear and concise. You are comfortable communicating in both one-to-one and group settings, online and face-to-face.
- You are ‘tech savvy.’ You are comfortable using technology to support your work and that of others. You ideally have experience with tools such as Zoom, Mural and Trello and learning environments such as Notion/ Mighty Networks, or are willing to learn how to use them with support from the team. We also use a system called Salesforce, but we’ll give you the training you need to be able to use this.
- You’re aligned with our mission. You have lived experience and/or an understanding of the critical issues surrounding equality, inclusion and diversity, including structural issues around race and class. You believe that, with the right support, everyone has the potential to achieve excellence, whatever that means for them.
To apply, please submit your CV and a supporting statement (no more than 2 pages) demonstrating clearly how your skills and experience match our person specification.
About the organisation:
The organisation exists because our decision-makers don’t reflect the society they serve. For more than a decade now, this has meant delivering programmes to support young people aged 18 – 25 from ethnically and culturally diverse backgrounds to take on leadership roles in their communities and to stand out on their employment journeys.
We recruit young people who have talent and passion and who wish to make a difference, supporting them to develop the networks, skills and confidence they need to fulfil their potential. In doing so, we open up their pathways to positions of influence in their career and their community. Over the past decade, we’ve supported nearly 5,000 young people in total, 65% of whom come from a Black, Asian or minority ethnic background, 55% of whom are the first in their family to go to university and 59% of whom identify as women.
You may also have experience in areas such as: Participant Support And Delivery Officer, Participant Support Officer, Participant Delivery Officer, Participation Engagement lead, Community Engagement lead, Participation and Community Engagement lead, Programme Development Manager etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
You will work with young people between the age of 17-25 with needs related to substance misuse, including those that are affected by their parent’s substance misuse. The purpose of the role is to engage young people in a variety of interventions, using a young person centred approach, empowering them to reduce risk, increase resilience and achieve positive outcomes.
Based in the Transitions team, you will support young people with multiple risk factors and substance use. Our Complex Needs Practitioners work flexibly across the community and within our multi-agency partnership settings. The caseload will include a mixture of community and multi-agency referral pathways including health, social care, education and criminal justice.
A core part of the role will be working with young people and their families to address holistic support needs across all aspects of the young person’s wellbeing. This could include diverse work related to homelessness, family work, exploitation, physical and emotional health as well as substance misuse.
An energetic and confident self-starter, you have proven experience within health and social care, particularly working with young people and supporting them through mental ill health.
This is a permanent full-time role requiring the post holder to work 37 hours per week.
We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
To apply for this role, please visit our website via the apply button.
Aquarius is a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius will become a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation, of which Aquarius will remain a subsidiary
As Complex Needs Practitioner you will engage young people in a variety of interventions, using a person-centred approach, empowering them to reduce risk, increase resilience and achieve positive outcomes.
Birmingham Young People’s Service provides holistic support services for young people 10 to 25 with needs related to alcohol and substance misuse, including those that are affected by a family members alcohol and substance misuse.
All Complex Needs Practitioners are expected to work days, evenings, and weekends across the community and within our multi-agency partnership settings, when required. Which will need a flexible working pattern from the successful candidate. The caseload will include a mixture of community and multi-agency referral pathways including health, social care, education, youth provision, and criminal justice.
As an energetic and confident self-starter, you will have a qualification in health/social care, youth and community work (e.g., NVQ Level 3 or above, Dip SW, Mental Health Nursing, Counselling, Addiction Studies). Alternatively, we will consider candidates with experience of working in the health & social care field, education settings, alcohol, and substance misuse fields with a commitment to complete NVQ Level 3 Health and Social Care.
Experience of liaising with voluntary and statutory agencies and health professionals and engaging effectively with clients in a variety of settings is essential. You will also need a flexible approach, excellent record keeping and report writing skills. We also work on an outreach basis, with a central hub base at our head office.
We have two vacancies available. This is a permanent full-time role requiring the post-holder to work 37 hours per week.
To apply, please visit our website and send a CV and covering letter explaining why you feel you are right for the role.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.
Aquarius is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone
An exciting and rewarding opportunity has arisen to join our Aquarius service in Birmingham. The Youth Participation Worker will facilitate and develop a Youth steering group, support aftercare for young people leaving treatment, coordinate and facilitate diversionary activities to support young people and their families.
The post holder will develop and support delivery of all volunteer programmes inclusive of Peer Support and Peer Mentoring Programmes, to include the recruitment, placement and retention of volunteers/peer mentors. They will ensure that general service User participation and empowerment is implemented across the Service.
In addition, the post holder will:
- Actively recruit volunteers, peer mentors and facilitate Youth Steering group meetings.
- Work with the Senior practitioner & Team leader, to develop and implement a service user involvement strategy, including establishing and supporting a service user board.
- Develop and deliver volunteer, peer mentoring and service user involvement programmes in accordance with the Aquarius organisational framework.
- Support the delivery of aftercare provision.
- Assist colleagues with the coordination and delivery of diversionary activities.
- Keep accurate records and the necessary data for reporting and evaluation purposes.
- To provide written records and reports as required by the organisation.
- Be available to work days, evenings, and weekends when required, to meet the demands of the service and be willing to travel to various locations, as necessary.
An energetic and confident self-starter, you have a certificate in youth and community work e.g. NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies) or significant experience of working in a similar role with a commitment to complete NVQ Level 3 Health and Social Care. As well as significant knowledge and experience of working with young people, you have knowledge of project planning and experience of working in the substance misuse sector. What’s more, you have a flexible approach, a commitment to the principles of confidentiality and excellent record keeping and Microsoft Office.
This is a permanent full-time role requiring the post holder to work 37 hours per week.
To apply, please visit our website and send a CV and covering letter explaining why you feel you are right for the role.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.
Aquarius is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Communications and Events Officer £25,000 per annum (pro-rata)
Full time role (37.5 hours) with an initial 6-month fixed term contract continuing subject to funding.
Remote working, with the option for hybrid working (up to two days in the office) in London, Manchester and Cardiff.
At One Million Mentors, our aim is to ensure that every young person in the country has access to a trained mentor as they transition into adulthood. We believe that investing in mentors will help to address the skills gap agenda and improve social cohesion.
Would you like the opportunity to:
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Play a key role in bringing 1MM's new communications strategy to life and delivering its key outcomes?
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Be part of a dynamic, values-driven organisation working to achieve lasting social change?
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Work across the business, public and third sector to develop innovative ways of harnessing the potential of young people in Great Britain?
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Help shape a growing organisation?
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Enhance your personal development and job satisfaction through monthly team training sessions, personal L&D opportunities and a 15 hour per year volunteering allowance?
If so, this may be the role for YOU!
Main purpose of role
To enable the delivery of 1MM’s communications strategy, across the organisation, to extend our reach and build engagement within our community: ensuring we cost effectively produce and deploy powerful content and co-ordinated messages across all our communications channels, and to a broad range of audiences, alongside the promotion and administration of our events programme.
For a more detailed job description, please see the job pack attached.
Remuneration and benefits: Salary bracket of £25,000 (pro rata), up to 6.5% employer pension contribution and 25 days holiday per year (pro rata).
**Please note that applications submitted without a Covering Letter will not be considered**
For further details on how to apply, please see application guidelines attached.
The client requests no contact from agencies or media sales.