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Top job
Cats Protection, Chelwood Gate (Hybrid)
Up to £27,466.16 per annum plus excellent benefits
Supporter Care Advisor
Posted 1 day ago
Rotherham Hospice, Rotherham (On-site)
£25,864 per year
Posted 1 day ago Apply Now
The Chiltern Society, Chesham (Hybrid)
£30,000 - £35,000 per year
Be part of transformational change in the Chilterns.
Posted 1 day ago
Closing in 5 days
HENRY, OX29, Witney (Hybrid)
£26,907 per year
We are looking for a skilled and experienced Finance Officer to join our small team and play an integral part in the success of our Charity.
Posted 1 day ago
Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,731 p.a.
Full training will be provided and you will be working as a part of an approachable and supportive team in a rewarding environment
Posted 1 day ago Apply Now
Closing in 5 days
East London Business Alliance, London (Hybrid)
£30,000 - £34,000 per year
Seeking for skilled and proactive Communications Manager to join our team, to help deliver ELBA’s Communication Strategy and external comms
Posted 1 day ago
Barnabas Aid, Swindon (On-site)
£27,500 - £30,000 per year
Seeking an experienced and enthusiastic individual to join our Finance team at Barnabas Aid as a Legacy Administrator
Posted 1 day ago
Closing in 6 days
Mind in Croydon, Croydon (On-site)
£18,217.61 pro rata (£27,326.28 FTE)
We are seeking a Peer Support Worker who has personal lived experience of mental health challenges.
Posted 1 day ago Apply Now
Diabetes UK, Remote
£11,998 - £13,331 (FTE £29,994 to £33,327)
Seeking an experience Community Fundraiser who can inspire and collaborate, building strong and positive relationships.
Posted 1 day ago
TLC: Talk, Listen, Change, Multiple Locations (Hybrid)
£27,784 - £33,509 per year FTE based on 37 hours per week
We are looking for a Female Counsellor to work with people, women and men, who have experienced domestic abuse.
Posted 1 day ago
The Hepatitis C Trust, Multiple Locations (Hybrid)
£27,100 per year pro rata
Do you have experience of working in drug services and with volunteers?
Posted 1 day ago
Closing in 6 days
Battersea Dogs & Cats Home, Battersea (On-site)
£25,210 per year
Posted 1 day ago
The Textile Institute, Manchester (On-site)
£30,000 per year (FTE), pro-rata for 3 days/week
Posted 2 days ago Apply Now
Page 5 of 41
Chelwood Gate, East Sussex, United Kingdom (Hybrid)
Up to £27,466.16 per annum plus excellent benefits
Full-time
Permanent
Job description

Team: Supporter Services

Location: Chelwood Gate, East Sussex (Hybrid working, approximately 2 days per week office based)

Work pattern: 35 hours per week, Monday to Friday

Salary: £27,466.16 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Supporter Care Advisor:  

  • The purpose of this role is to provide a first-class level of supporter care to current and potential supporters to secure financial and non-financial support, nurture relationships and increase levels of engagement, ensuring supporters feel valued and a key part of our work.
  • As a first point of contact for fundraising enquiries and through direct communication with supporters via a variety of channels (including inbound and outbound telephone calls, letters, and email), our aim is to build loyal, committed relationships with supporters.

About the Supporter Services team:

  • The Supporter Services team is part of the Cats Protection Marketing & Income Generation directorate.
  • We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted.
  • We currently have a team of 11

What we’re looking for in our Supporter Care Advisor:

  • Demonstrable experience of delivering outstanding supporter/customer care
  • Experience handling complex complaints and queries
  • Engaging and professional telephone manner
  • Excellent written communication and listening skills and ability to quickly build rapport and empathise with supporters at all levels
  • Good organisational skills and the ability to prioritise workload

What we can offer you:

  • range of health benefits
  • 26 days’ annual leave plus bank holidays, increasing with length of service
  • Salary Finance, which empowers you to take control of your financial wellbeing
  • and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 15th June 2025

Virtual interview date: Week commencing 30th June 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Application form

2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Posted by
Cats Protection View profile Organisation type Registered Charity Company size 501 - 1000

Making a better life for cats, because life is better with cats

Cats Protection logo Play
Posted on: 30 May 2025
Closing date: 15 June 2025 at 23:59
Job ref: MIG689
Tags: Fundraising, Customer support