Supporter Care Officer

Salary: £28,860
Contract: Full-time, fixed-term to January 2027
Location: London – hybrid working (two days per week in the office)
Deadline: ASAP - they are looking for an immediate start, so will be reviewing applications on a rolling basis
Benefits: 25 days annual leave, season ticket loan, cycle to work scheme, Employee Assistance Programme

We're working with Operation Smile UK to find a dedicated Supporter Care Officer to join their Data, Technology & Supporter Care team. This is a vital role at the heart of their fundraising operation, ensuring every supporter receives outstanding care and stewardship.

Reporting to the Senior Supporter Care Manager, you’ll be the first point of contact for supporters, managing enquiries, donations and supporter records while helping to deliver a positive and engaging supporter journey. This is an excellent opportunity for someone with supporter care or administrative experience who thrives in a fast-paced environment and is passionate about delivering high-quality customer service for a cause with real global impact.

To be successful as the Supporter Care Officer, you will need:

• Experience in a supporter care, donor services or similar administrative role

• Strong attention to detail and accuracy when working with data and financial information

• Experience of maintaining CRM/database records and managing multiple priorities

• Experience of donation processing, direct marketing or working within a charity environment 

If you would like to discuss this role, please contact us and quote the reference 2962HB

Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity roles and are passionate about improving equality across the sector. You can read more about our commitment to diversity on our website

If sufficient applications are received, the charity reserves the right to close the vacancy early.