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Top job
The Royal Marsden Cancer Charity, Multiple Locations (On-site)
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Page 1 of 2
Chelsea, Greater London (On-site)
Sutton, Greater London
£27,007.5 per year
Full-time
Permanent

Using Anonymous Recruitment

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Job description

Chelsea or Sutton (with 1 day a week working from home)

About Us

The Royal Marsden Cancer Charity raises money to save the lives of people with cancer, everywhere. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world. Join our ambitious and supportive Individual Giving Team and help us deliver our most ambitious fundraising strategy yet.

What You’ll Be Doing

As our Individual Giving Assistant – Supporter Retention & Development, you’ll play a vital role in supporting our fundraising campaigns and projects, helping to retain and maximise the lifetime value of our supporters. You’ll be one of the first points of contact for our donors, providing exceptional supporter care and ensuring every supporter feels valued. Your day-to-day will include:

  • Responding to supporter enquiries by phone and email, ensuring all queries are handled efficiently and with care
  • Thanking donors and personalising communications to build strong relationships
  • Accurately recording and processing donations, including “in memory” gifts, and updating supporter records on our database
  • Supporting the delivery of fundraising campaigns, including creating timing plans, checking data, and monitoring stock levels
  • Managing invoices and supporting the team with administrative tasks
  • Working with colleagues and volunteers to deliver the best possible supporter experience

What We’re Looking For

You’ll be an enthusiastic team player with:

  • Excellent organisational skills and attention to detail
  • Strong interpersonal and communication skills, both written and verbal
  • The ability to prioritise, manage multiple tasks, and meet deadlines
  • A proactive, flexible approach and willingness to support the team as needed
  • Good working knowledge of Microsoft Office (experience with customer databases is desirable)
  • Commitment to providing outstanding supporter care and working in a supporter-focused environment

Previous experience in customer or supporter service, office administration, or the charity sector is desirable but not essential – full training will be provided.

Why Join Us?

We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious, and kind team, with plenty of opportunities for learning and development.

What we offer:

  • 27 days annual leave (rising with length of service), plus UK bank holidays
  • Up to 6% employer pension contributions (increasing with service)
  • Enhanced maternity and adoption pay
  • Life insurance and employee assistance programme
  • Flexible and hybrid working options (work from home one day a week)
  • Access to subsidised staff restaurants, wellbeing initiatives, and more
  • Bright, modern offices in Chelsea and Sutton, with excellent transport links

Inclusion Matters

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.

If this sounds like the opportunity for you, we’d love to hear from you.

How to apply:
Please submit your application as soon as possible, as we may close the vacancy early if we receive a high volume of applications.

Application resources
Application Instructions

Please submit a cover letter highlighting how you meet the person specification along with your CV. Applications without a cover letter will not be considered.

Posted by
The Royal Marsden Cancer Charity View profile Organisation type Registered Charity Company size 101 - 500

The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.

The Royal Marsden Cancer Charity logo Play
Posted on: 08 January 2026
Closing date: 26 January 2026 at 09:00
Tags: Administration, Fundraising, Individual Giving

The client requests no contact from agencies or media sales.