Based service manager jobs

Are you a confident and experienced leader, with a heart for social justice and passionate about positively transforming society?

Then this could be the role for you. Join us as our next Lead Coach, and use your leadership and interpersonal skills to deliver the Spear Programme in Leeds.

You’ll be working with Bridge Community Church to manage the delivery of our award-winning Spear Programme. Over the last 20+ years, Spear has equipped more than 11,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the barriers they face. 

We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.

The important stuff 

Location: Leeds, office-based

Salary: from £26,000

Contract: Full-Time, Permanent

Hours: Monday - Friday, 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Closing date: We are interviewing on a rolling basis and might close the application early if we find the right candidate

Application pack: Have a look at our application pack for more information about the role and Spear

In this role, you’ll be responsible for:

The Lead Coach is primarily responsible for overseeing the training room and group sessions with young people. You will help shape the training environment and will confidently adapt and deliver materials and sessions to work within the group’s development towards work readiness.

Delivery of Spear Programme - Group and 1:1 coaching [60%]

• Preparing and coaching Spear Foundation sessions and 1-1s, ensuring that young people are engaged, retained and work-ready by the end of this initial phase of the programme.
• Building relationships with young people on the programme and managing culture and attitudes in the training room.
• Adapting the Spear coaching material according to the needs of the Trainees and managing behaviour effectively.

Delivery of Spear Career [20%]

• Delivering weekly Spear Career sessions (including running workshops with past Trainees), maintaining records and reporting on statistics, and creatively developing ongoing relationships with Spear Trainees.

Training the Assistant Coach [10%]

• Contributing towards the training and developing of the Assistant Coach by modelling excellent coaching and giving regular feedback.

Trainee recruitment [10%]

• Developing relationships with Job Centres and local referral agencies to ensure that the maximum number of Spear Trainees are enrolled on each programme. This involves liaising with referral agencies, active face-to-face recruitment and monitoring recruitment statistics.

Continuous professional development

• Continually engaging in professional development, including being part of our wider coaching programmes and supporting the Programme Managers with overall team training and development.

Active participation in and support for church team and mission

• Engage with Sunday services, and establish a strong personal presence, including speaking at church/events if required, contributing to prayer meetings, and demonstrating spiritual leadership as per Spear's Christian ethos and the mission of the church.

Personal qualities we're looking for:

• An active Christian, passionate about personally representing the values and beliefs of Spear and Bridge Community Church
• You have demonstrable experience as a coach, or a background in youth work or teaching, and are keen to develop these skills further
• You have a heart for young people and releasing their potential, no matter what challenging circumstances they are facing
• Effective interpersonal skills and high emotional intelligence with a sense of humour and fun
• You are great at building relationships, with solid communication skills
• Good administrative and organisational skills, working well under pressure with the ability to prioritise workload

You can expect:

• Excellent benefits including Vitality Health Insurance, access to Cycle to Work scheme, and enhanced parental leave, dependants leave, and sick leave policies with income protection
• A genuine commitment to upskilling you through impressive training opportunities:
  • Support and funding to complete your professional coaching accreditation once you have completed enough coaching hours
  • Progression opportunities through professional development 1-1s
  • Equipping you to have autonomy in your role, through a culture of ‘high challenge, high support’
• A fun, supportive culture where you are encouraged to bring your authentic self to work
• A worshipping community, where you can pray and worship with your colleagues
• Autumn staff conference day, plus a Christmas retreat

A couple of things toote:

• This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
• In the event of a job offer, a DBS check will be requested

Are you an experienced HR professional looking for an exciting opportunity to lead and shape people strategies in a dynamic, fast-paced and values driven environment? ? We are seeking a Senior People Manager to join our People Team on a permanent basis for one of our non-profit clients based in central London.

As a Senior People Manager, you will play a pivotal role in delivering high-quality people solutions, operational excellence, and exceptional client service across the organisation. ? Reporting to the Head of Talent & People Operations, you will work closely with senior stakeholders to implement the People Strategy, drive employee engagement, and foster a culture of diversity, inclusion, and wellbeing. ?

This role offers autonomy, creativity, and the opportunity to lead HR projects, manage employee relations, oversee recruitment and onboarding, and shape learning and development initiatives. You will also take ownership of payroll administration, employee benefits, and reward and recognition programs, ensuring compliance with employment legislation and best practices.
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Key Responsibilities:

• Collaborate with the Head and Director of People to implement the People Strategy and lead HR projects. ?
• Provide expert advice and support to leaders and employees on HR policies, employee relations, and performance management. ?
• Manage recruitment, onboarding, and induction processes to ensure a seamless employee experience. ?
• Oversee learning and development activities, including training programs and leadership development. ?
• Administer payroll and employee benefits, ensuring accuracy and compliance. ?
• Lead policy development and review to ensure progressive and inclusive practices. ?
• Manage employee relations issues, including discipline, grievances, and performance, with confidentiality and professionalism. ?
• Supervise and coach team members, including a People Advisor and People Officers. ?

You will bring:

• CIPD qualification ideally at Level 7 and extensive generalist HR experience. ?
• Strong knowledge of employment law, GDPR, and HR systems. ?
• Proven track record in policy development, employee relations, and people management. ?
• Excellent communication, problem-solving, and organisational skills. ?
• A positive attitude, commitment to quality, and a passion for delivering exceptional customer service. ?

This role offers a central London office location and hybrid working arrangements.

Senior Property Manager
Location: Birmingham, B15 - Hybrid + Travel
Salary: £57,433 per annum
Hours: 35 hours per week
Contract: Permanent

Shape the future of third-party housing management at Midland Heart.

Midland Heart is a leading social housing provider and property owner with a growing residential and commercial leasehold estate. We're creating a new specialist role to strengthen oversight of our third-party managed portfolio, with laser focus on managing agent performance, data compliance and service quality across a geographically dispersed estate.

This role will suit a commercially minded property professional who enjoys operating as the intelligent client — setting expectations, challenging delivery and holding partners to account.

Why this role is different

This isn't a business-as-usual housing management role. As our Senior Property Manager (known internally as Third Party Agency Manager), you'll:

• Have strategic oversight, from property handover to strategic disposals, of a growing portfolio of circa 2,000–2,500 residential and commercial properties dispersed over the East and West Midlands.
• Lead relationships with around 100 external managing agents, managing, assuring and constructively challenging third-party performance against contracts and driving continuous improvement.
• Lead and develop a newly formed specialist team.
• Ensure Tenants remain at the heart of service delivery, ensuring compliance, value for money and driving improvements in Tenant Satisfaction Measures.

Our ideal candidate? We're seeking a property management professional who can balance strong commercial oversight with a tenant-first mindset. Your application will demonstrate:

• ATPI (Associate of The Property Institute) Qualified or demonstrable experience of private property management.
• Proven experience of all matters relating to private residential and/or commercial leasehold management including its legislative context and policy framework.
• Experience of leading, managing and developing a geographically dispersed operational team.
• Commercial acumen, with experience managing budgets and delivering value for money.
• A track record of improving services and customer satisfaction.
• The confidence to challenge, influence and make evidence-based decisions, whilst maintaining effective, professional relationships.

As a Smart Working organisation, you can expect to work from a Midland Heart site 3 days a week, with 2 days working remotely from home. To successfully deliver this role, you must be willing and able to travel across a dispersed portfolio to meet with your team, Contractors, Managing Agents and to attend AGMs.

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Closing Date: Thursday 15 January 2026
Assessments for the role are planned to take place in January 26 at our Birmingham, Bath Row office.

Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and submit your CV and Cover Letter which show us that you have what it takes to make a success of the role.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.

Prospect Research Manager

Are you an established and confident prospect research professional with experience within the charity sector? Do you have a track record in identifying and qualifying prospects across philanthropy, corporate and/or trust markets? Are you able to communicate and present complex information to different audiences? If so, we have the perfect role for you.

We are recruiting a new Prospect Research Manager to join our team on a part time, permanent basis for 3 days per week (22.5 hours). Here at Mencap we understand that some of our office based colleagues can do their role from a range of locations, which is why we like to be flexible. We only ask for this role that you can commit to 1 day in our London Office per week, plus attend any other meetings when required.

The Prospect Research Manager will lead the development and delivery of prospect research to strengthen Mencap’s pipelines for trust, philanthropy and corporate fundraising teams in order to enable sustained income growth. Reporting into the Senior Philanthropy Manager, this post works closely with trust, corporate and philanthropy teams whilst working regularly with teams across fundraising, including community, events, fundraising operations and legacy teams.

Core responsibilities:

· Devise and implement targeted prospecting strategies to identify and qualify potential trust, statutory, corporate and philanthropy prospects.

· Support fundraisers through prospect management, portfolio development and network mapping.

· Deliver insightful prospect research to inform cultivation and engagement strategies.

· Maximise use of CRM system (Salesforce) and analytical tools to deliver high-quality reporting and to support forecasting and pipeline planning.

· Monitor and interpret external and internal trends and influences to ensure Mencap’s prospect pipelines are managed optimally.

· Work collaboratively to identify and qualify potential philanthropic donors from across the fundraising directorate.

· Deliver training to fundraisers on matters of prospect research, as the need arises.

Your Experience

· Strong understanding of the UK philanthropy, trust and corporate giving landscapes, including trends, motivators and vehicles for giving.

· Detailed knowledge of research tools and techniques including wealth analysis in a fundraising environment.

· Understanding of the regulatory landscape in which research exists, and the need for compliance and sensitivity.

· Established experience in delivering prospect research within the charity sector, with a track record in identifying and qualifying prospects across philanthropy, corporate and/or trust markets.

· Curiosity, creativity and innovation in exploring new sources, methods and connections.

· Skilled communicator, able to present complex insights clearly, persuasively and succinctly. Familiarity with CRM systems, ideally Salesforce.

· Extensive knowledge of compliance requirements including GDPR, Fundraising Code of Practice and others.

*More information can be found on the job description.

Why join Mencap?

At Mencap, you can bring your whole self to work. We are committed to inclusion, kindness and continuous learning, and we believe that when our people feel supported and valued, they can do their best work.

If you’re ready to make a difference, please get in touch today by providing an up-to-date bespoke CV that demonstrates all your relevant skills and experience. 

The role will close on the 18th January and we will look to hold first stage interviews week commencing 19th January. There will be a second stage interview to follow week commencing 26th January.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

JOB TITLE: Lead Youth Services Worker (Northern Ireland)

RESPONSIBLE TO: Director, Northern Ireland

HOURS OF WORK: 25 hours a week (flexible with some evenings)

LOCATION: Office based, with travel across Northern Ireland.

DURATION: Fixed Term – 5 Years 

SALARY / GRADE: Grade 5 (£30,738 - £33,921 FTE)

KEY WORKING RELATIONSHIPS

•Adopted Young People in Northern Ireland

•  Director Northern Ireland & Northern Ireland staff

•  Wider AUK youth staff

 •Representative staff from educational establishments.

PURPOSE OF THE ROLE

To develop, implement and evaluate the Banter Project youth service in partnership with adopted young people in Northern Ireland.  These young people range in age from 14-25 years and live throughout Northern Ireland.  The role will primarily work with the project participants, but has additional relationships with community organisations, educational establishments and employers to ensure that all project goals and outcomes are efficiently and effectively met.

MAIN DUTIES AND RESPONSIBILITIES

• To lead the development and delivery of all elements of the Banter Project adopted young people’s service within Northern Ireland in a fun, interactive, interesting and an ability appropriate manner.

• To support the project participants to play an active role in the design and implementation of a programme of monthly activities for adopted young people. Sustaining and developing a monthly social hub, supporting the development of basic life-skills, and preparation for opportunities in further education, training, employment.

• To support a Youth Advisory Group (YAG) in its role to enable adopted young people to steer the Banter Project while developing skills which promote independence, personal development, social and life skills, leadership, and community involvement.

• To organise and supervise the work of the Youth Services Support Worker to deliver the Banter Project. 

• To provide opportunities to connect with, and signpost to, relevant services, particularly those who work with care experienced young people.

• To develop and implement robust monitoring and evaluation to review individual goals, track progress and impact, via data and analysis of outcomes to assess effectiveness and areas for improvement.

• To record service activity using the electronic data management systems to collate in preparation for reporting and learning opportunities.

• To gather output and outcome data from the Banter Project service in accordance with the quality assurance systems within AUK. 

• Work with other staff members to deliver a high-quality project for our adopted young people and their adoptive parents.  Work as part of a team to contribute to a positive work environment and shared goals. 

• To attend internal and external training/meetings as appropriate, to remain connected with broader adoption issues, relevant policies, working practices, and network with other youth work providers in Northern Ireland.

• To engage in supervision and professional development.

This role is responsible for managing and developing the Charity’s portfolio of corporate partnerships. This includes researching potential new corporate supporters, prospecting, engaging and stewarding to secure significant gifts, and growing the long-term potential of this portfolio.  The successful candidate will be expected to work closely with the Head of Philanthropy and RDA Senior Leadership team, to build and develop compelling cases for support to help fund our much-needed work. 

The successful candidate will utilise their relationship building expertise to identify, engage and maintain sustainable corporate relationships. Building relationships with a wide range of audiences is key, as is inspiring them to support core activities and projects across the RDA UK network. 

We are looking for a dynamic, and ambitious fundraiser for this role, who is able to demonstrate enthusiasm for the projects and services we are seeking funds to support. 

Key Responsibilities 

• Meet or exceed the corporate income/expenditure budgets in line with agreed KPI’s 

• Manage existing corporate relationships with a view to deepen engagement and develop levels of support.

• Develop and implement an effective process and programme to identify and secure the support of new businesses donors. 

• To lead on high level stewardship and engagement with committed partnerships 

• Work collaboratively to ensure relationships are maximised, using innovative tactics to keep partner employees of all levels engaged. 

• To foster loyalty and continued commitment to RDA, which will be measured by KPI’s focussed on longevity and depth of partnership. 

• To work collaboratively with the RDA Senior Leadership team to identify new business opportunities to pitch, present and acquire new partnerships. 

• Proactive management of partnerships, including regular touch points to ensure fundraising targets are met or exceeded and active plans are in place. 

• Create cultivation and engagement plans for the corporate partners senior leadership

• Working with the Head of Philanthropy, utilise existing mechanisms and develop new products to create a best practice supporter experience e.g. Ambassador programs, networking events, bespoke events (treks, quizzes, adrenaline events)

• Develop and grow strategies and programmes for relationship building and stewardship of existing corporate supporters. 

• Create and deliver compelling proposals and pitches to prospective new corporate supporters. 

RDA is committed to creating a workplace where everyone belongs. We welcome applications from talented candidates of all backgrounds, abilities, and experiences, and celebrate the diversity that makes our team stronger.

As the leading specialist mental health charity for women who have experienced domestic abuse, Woman’s Trust’s mission is to help survivors to overcome the devastating mental health impact of domestic abuse.

We are seeking an experienced Counsellor to deliver high-quality clinical assessments as part of our therapeutic services. This is an excellent opportunity for a skilled therapeutic practitioner to focus on assessment work, contributing to safeguarding, clinical decision-making, and effective service delivery within a trauma-informed framework.

If you are looking to make a real impact on women and children’s lives, then please do get in touch. 

Location: Based at Woman’s Trust Offices (currently at Edgware Road, London). Limited travel across London is required. Hybrid working offered (after successful completion of 6-month probation) with at least 50% of working days office-based.

Hours: Part-time, 18 hours per week.

About Woman's Trust

The charity, established almost thirty years ago to meet the gap in specialist mental health services, is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awareness-raising workshops and training for professionals, building on our research and policy to improve systems nationally.

About you and how to apply

As a skilled and compassionate counsellor, aligned with our feminist ethos and the needs of our service users, you will bring experience in delivering high-quality, trauma-informed assessments for women affected by domestic abuse. You will have a strong understanding of risk assessment, safeguarding, and clinical decision-making, and be confident in assessing suitability for counselling and group work services.

In this role, you will be responsible for conducting comprehensive initial assessments, identifying client needs, assessing risk, and making appropriate recommendations or referrals. You will work closely with the Therapeutic Services team to ensure assessments are timely, consistent, and aligned with best practice, while maintaining accurate records and contributing to service monitoring and reporting.

If you are an experienced counsellor looking to apply your clinical skills in an assessment-focused role and make a meaningful impact on women’s lives, we would welcome your application.

To apply, please send your CV and a cover letter of no more than 2 pages outlining your experience, skills, and knowledge, relevant to this post.

Closing date for applications: To be considered on a rolling basis.

Interviews: To be held on a rolling basis.

This post is open to female applicants only, in line with the Equality Act 100 pursuant to Schedule, 9 Part 1 applies. We particularly welcome applications from women from black and minoritised, and disability communities.

Applicants must be located within 2 hours travelling distance of Cambridge City.

The Charity and Our Vision.

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.  We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.

Role Mission.

To ensure Scotty’s delivers high-quality, consistent, and scalable support to those affected by military-connected bereavement, by leading all aspects of service delivery. 

You’ll own the structure, systems, standards, and team needed to deliver support across all four Family Programmes (SMILES, SUPPORT, STRIDES, and the planned START programme) and help ensure our support reaches the growing number of families who need us. 

The key responsibilities of this role are:

Programme Operations & Service Infrastructure 

• Overall accountability for the service provided to the bereaved military community. 

• Leading, and working closely with, the Head of each delivery Programme to ensure all activities are impactful and meeting the needs of our community. 

• Mapping and maintaining the full beneficiary journey across all programmes and cohorts (CYP and adult). 

• Developing our first adult focused services and building them in line with the charity’s long-term vision to be supporting more than 25k bereaved people by 2035. 

• Being the link between our service delivery and both internal and external technology partners to ensure our systems match, and meet the needs of, our processes. 

• Alongside our Operations Team, lead the scoping of a full future CRM (Salesforce) rebuild and related beneficiary tech interfaces such as websites, future app development etc. 

• Oversee the design of a 2026 ‘light’ CRM phase to support individual adult service delivery. 

• Ensure that lived experience remains at the heart of our services. 

• Accountability for Safeguarding within the organisation. 

Team Leadership  

• Support Programme Leads (e.g. Heads of START, SMILES, SUPPORT), providing direction and support as well as ensuring clarity of ownership and goals. 

• Create a strong, empowering culture within the service (Families) team, aligned with The Scotty’s Way and shared leadership philosophy. 

• Work with our Head of People to oversee service recruitment and onboarding.

Quality, Measurement & Improvement 

• Define and embed service-level Success Measures (KPIs) across all activities ensuring we know what success looks like for all our activities. 

• Collaborate with the Head of Research & Impact to ensure data collection is usable and meaningful. 

External Partnerships & Collaborations 

• Proactively develop senior-level partnerships with other military and bereavement charities, Armed Forces support organisations, and relevant service providers and stakeholders. 

• Explore and propose strategic collaborations where they strengthen the support we offer to families. 

• Ensure the new START (single point of contact) Programme becomes an active network-builder in the space. 

• Represent Scotty’s externally at events, conferences, meetings etc within the sector.

Cross-Functional Collaboration 

• Act as a key link to Outreach and Fundraising — providing insight and service stories to fuel content. 

• Work with the Ops team to align delivery processes with systems, IT, and compliance. 

• Support bid development and reporting for funders by sharing service insight and outcomes. 

The 30-day goals for this role are:

• Build a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
• Spending time with the Families Team and understanding everyone’s role within the charity.
• Understands the ‘as-is’ current situation for the charity’s service delivery. 
• Start to document gaps, delivery inconsistencies, opportunities, risks etc. 
• Understand the landscape we operate in, particularly the military and bereavement charitable environment. 
• Fully align with the operating rhythm of the charity, leading team meetings, holding 1:1s, ownership of relevant OKRs, etc. 

The 60-day goals for this role are:

• Has met with counterparts at key partner organisations. 

• Has highlighted key organisations not currently partnered with to meet. 

• Created a stakeholder holder engagement map for our service delivery.

• Visually mapped existing beneficiary journeys across our four Programmes. 

• Began work (with Ops) on requirements for initial-phase CRM for adult services. 

• Fully aligned plans and goals with existing Programme Heads, incoming Head of START Programme, and incoming Head of Research & Impact. 

• Held one in-person session with Families team. 

The 90-day goals for this role are:

• Visually mapped year one of adult services plus any proposed changes to existing services to create a final 2026/27 service ‘to-be’. 

• Planned the launch of our new START navigating entitlements casework Programme

• Development underway of ‘Light’ CRM to launch adult services having supplied detailed brief. 

• Taken full accountability for the success of our Family Programmes and associated impact. 

• Attended 2-3 sector group meetings representing Scotty’s solo. 

• Developed a stakeholder holder engagement plan with Head of PR & Comms.

About You

Must-Have 

Senior experience in service delivery, operations, or programme leadership 

Strong skills in team leadership and service system design 

Ability to turn strategy into operational structure and rhythm 

Confident working cross-functionally and building external partnerships 

Nice-to-Have

Experience working with or supporting Armed Forces families 

Familiarity with CRM system scoping and procurement 

Experience launching new services or scaling delivery teams 

Background in bereavement or mental health support 

Additional Information

· The role may require occasional evening or weekend work

· Enhanced DBS check required

· Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:  

1. Families Come First

2. Everyone a Supporter, Every Supporter a VIP

3. Love What You Do

4. Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

When Applying:

Please submit your CV, along with a covering letter detailing your experience and what excites you about this role. Please ensure you clearly annotate which role you are applying for in the email title. Closing date: Friday 16th January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview.

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.  

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.  

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

Fundraising Officer

We are delighted to be working in partnership with SAT-7 UK, part of an international Christian media ministry bringing life-changing joy to millions of people across the Middle East and North Africa through powerful, faith-filled television and digital media programmes.

SAT-7 broadcasts across four channels, reaching millions of viewers in 25 countries, 365 days a year. Their programmes encourage and strengthen often-isolated Christians in their faith and provide a fresh perspective for those asking questions about Jesus. After 30 years of faithful ministry, SAT-7 UK is now focused on reaching a new generation to increase the impact of their international ministry across the region.

We are seeking a well-organised and personable Fundraising Officer with excellent communication skills to develop supporter relationships through phone and written communications. You'll help increase the impact of appeals, the welcome journey, regular giving programmes, and general fundraising projects. Working closely with the Fundraising and Impact Manager, you'll steward high-level donors, complete monthly Joy Bringer campaign calls, deliver direct marketing campaigns, and maintain accurate supporter records.

The successful candidate must be able to demonstrate:

• Excellent interpersonal and organisational skills
• Computer literacy e.g. MS Office 365, Word, Excel, Outlook, PowerPoint)
• Confidence speaking directly to supporters by telephone/face to face and reflecting personal Christian beliefs
• Ability to work under pressure, manage time effectively, and work to deadlines

This is an opportunity to make a real difference to millions of lives in the Middle East and North Africa. You'll join a team who meet daily for prayer and Bible reading, with excellent benefits, including opportunities to visit SAT-7 studio locations inside or outside the UK.

This role is subject to a Basic DBS check, which will be carried out by the employer.

For more information, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status, or other category protected by law.

*In accordance with the Equality Act 2010, it is a genuine occupational requirement that the post holder is a practicing Christian.

Location: Hybrid from Chippenham Office, Wiltshire (one day per week minimum in office, remote working considered)

Closing date: Wednesday 21st January 2026

Charisma vetting interviews must be completed by Tuesday 27th January 2026

Interviews with SAT-7 UK: Tuesday 10th February 2026

Purpose of Post: The post holder will lead on the delivery of our volunteer programme. You will be responsible for the recruitment of new volunteers and the support of existing volunteers and volunteer contacts to maintain a positive volunteer experience.

You will work across teams to ensure the volunteer’s experience is positive and will play a key role in volunteer retention. You will work with the different teams to identify and develop new volunteering opportunities. You will increase the diversity and variety of our volunteering opportunities to reflect our local community and better serve our members. You will work to ensure our volunteers feel valued, fulfilled, and have opportunities to meaningfully contribute to Hear Us.

As well as oversight of all our volunteering activities, the post-holder will assist in delivering, developing and expanding upon the success of our existing independent peer support Linkworking Project at inpatient wards at the Royal Bethlem Hospital (RBH) and Croydon’s Mental Health Community Services, Jeanette Wallace House (JWH) and Queens Resource Centre (QRC). The post-holder will assist the Peer Support Coordinator in managing and supporting our team of peer support Linkworkers (volunteers) to monitor the quality of Croydon’s statutory mental health services.

This role is crucial for maintaining the efficiency and effectiveness of our volunteer activities, enabling us to support more people in our community.

This post holder will work towards achieving a Hear Us Volunteer Accreditation as part of ensuring good practice for our staff and volunteers, and developing the future creative direction of our volunteering offer.

Given the collaborative and engagement-focused nature of this role, and its direct delivery responsibilities, regular face-to-face working is required, with the post-holder based primarily in the office and attending events and community activities as needed.

Key Duties and Responsibilities

· Develop and support different techniques to attract lived experience volunteers to Hear Us to build a strong and diverse volunteer base

· Develop and produce volunteer recruitment and information material for our public events, website, and social media

· Monitor and screen incoming volunteer applications and make first contact with applicants

· Liaise with Hear Us managers to schedule, plan, and organise in-person and online volunteer recruitment drives and/or information days

· Support with the development and delivery of a standardised volunteer induction.

Volunteer Management

· Lead on organising and managing volunteer involvement in events and activities, ensuring effective briefing and debriefing.

· Provide volunteer supervision and support where required (usually volunteers will be line managed by their project manager if volunteering with a specific project)

· Conduct regular volunteer surveys and establish routes for volunteers to provide feedback.

Volunteer Training

· Schedule, plan, and organise group training days for volunteers to access and complete mandatory training

· To support volunteers to access and complete mandatory training, (including safeguarding, Prevent and information governance) and to encourage attending further training, workshops or other opportunities that may support in their own development.

· To provide bespoke Hear Us training to new volunteers as part of the induction process, and provide refresher and ongoing training for existing volunteers, updating and/or redesigning the training manuals where necessary.

· In collaboration with colleagues, to develop the Hear Us Academy (accredited peer support training modules)

 Volunteer Database Management

· Manage the volunteer database by maintaining an accurate record of Hear Us volunteers, including but not limited to activity status, address, and communication preferences on Hear Us database(s).

· Ensure all recruitment checks are completed and accurate volunteer records are held in compliance with the Data Protection Act and GDPR.

Linkwork Project Support

· Act as a deputy for the Peer Support Coordinator where required, in managing a small, vibrant team of peer support volunteer Linkworkers (all of who are current or former mental health service users).

· Assist with Linkworking Project support, such as supporting volunteers in signing up for the SLaM Involvement Register, arranging an induction with Hear Us and introducing peer support Linkworkers to wards and services.

· In the absence of the Peer Support Coordinator, organise and manage the peer support Linkworking rota, finding cover where necessary, ensuring as few sessions are cancelled as possible.

· In the absence of the Peer Support Coordinator, maintain good relations with the SLaM Involvement Register, and submit peer support Linkworkers’ timesheets as required.

· In the absence of the Peer Support Coordinator, ensure the ongoing delivery of Linkworking Sessions

· Help monitor the peer support Linkworking Project, evaluating its effectiveness on improving services and gathering feedback from service users, Linkworkers, and SLaM staff.

· Gather and provide peer support Linkworkers with signposting material and information that can be shared with service users.

Stakeholder Management

· Work in partnership with the Peer Support Coordinator, Engagement and Campaigns Manager, Welfare Rights Manager, Events Coordinator, Deputy CEO, CEO, trustees, and other staff members to achieve the charity's aims and ensure stability and longevity for Hear Us and its members.

· Represent Hear Us on appropriate external committees, networks and other bodies, with other voluntary, statutory and private sector agencies.

· Work on volunteer incentives, recognition and reward schemes across the year.

Other Duties

· Attend supervision and identify your own training and support needs with your supervisor.

· Develop and maintain a healthy working practice for yourself and the volunteers (including peer support Linkworkers) by having clear personal and professional boundaries.

· Keep up to date with best practice and legislation in the volunteer sector.

· Actively oppose discrimination against people who experience mental distress in Croydon in line with the Hear Us diversity and inclusion and recruitment policies

· Adhere to all Hear Us policies and procedures in all aspects of their work (including safeguarding, equity, inclusion & diversity, health & safety and confidentiality)

It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are expected to work in a flexible way, as required by Hear Us. Some meetings and other events may be held out of normal office hours and could involve travel away from the local area. 

Reporting to our Head of Student Representation and Partnerships, your main responsibilities will be to lead, coordinate, and evaluate student‑led campaigns that turn Bath Spa students’ priorities and lived experiences into visible, inclusive, and impactful action - empowering Sabbatical Officers, student leaders, and networks to deliver on their commitments.

On a day-to-day basis, you will be expected to facilitate campaign planning, create and manage campaign timelines, content plans, and event logistics, coordinate visibility across digital channels and campus spaces. You’ll also translate Advice Centre insights and feedback into campaign briefs and advocacy actions (e.g., policy proposals, open letters, meetings with university stakeholders). You may also provide training/mentoring for student leaders on campaigning, inclusive practice, and impact measurement. Throughout you’ll track progress and impact (surveys, engagement data, case studies); report outcomes and iterate based on evidence. To achieve this, you will be working with colleagues across the Student Representation & Partnership, and Student Experience teams, as well as University partners.

Your work will enable the Union to champion student voice and evidence‑based advocacy on issues affecting BSU students, while embedding equity, belonging, and collaboration across the Students’ Union and university.

Requirements and Qualifications

Valuable assets include the ability to plan, deliver campaigns with attention to detail and time management skills. You should have a personable manner with a genuine interest and motivation in understanding of student issues (housing, cost of living, sustainability) and ability to translate feedback into actionable advocacy

Rather than focus on traditional education requirements, it would be advantageous to have the lived experience in campaigning, lobbying and evidence gathering.

This role requires the successful candidate to undertake a basic DBS check.

Benefits

This full-time position offers:

· 30 days annual leave, plus end of year closure, and bank holidays

· AEGON Pension Scheme with up to 11% Employer Contribution

· Life Insurance x4 your annual salary

· Dental & Optical cash back plan

· Perkbox Discounts

· Cycle to Work Scheme & Discounted Membership to our on-site gym

· A range of Family Friendly & Health Policies to prioritise your wellbeing

· Structured induction and access to regular learning and networking opportunities

We are proud of the work we have undertaken to support all employees to overcome challenges and succeed in an open and inclusive workplace environment. We have been recognised as Leaders in Diversity, and signatories to the Mindful Employer Charter and the Employers Initiative on Domestic Abuse. We are currently participating in an assessment with LEXXIC Consultancy to be accredited for our work to support our Neurodivergent employees.

About Edward’s Trust

Edward’s Trust is a local West Midlands charity providing support for bereaved children, young people, and parents. We have 36 years of experience and operate at the highest level, providing qualified counselling and holistic support for complex or prolonged grief. We do not set time limits and the service is completely free. We do not get Government funding; therefore, we rely on donations to keep this vital service going.

Our Values

RESPECT

We will act with integrity in all that we do, being mindful and considerate to all. We respect and remember those who have died. Respect is a constant that embraces diversity and uniqueness of experience.

HOPE

A feeling of trust in tomorrow. We embody, instill and empower a feeling of trust in tomorrow. Hope is the hand to hold. We have a vision that one day there will be a universal understanding of life-changing grief.

HOLISTIC

Complete and all encompassing. We acknowledge and respond to the needs of the whole person: mentally, physically, emotionally and spiritually. We recognise the total experience of grief, promoting a holistic approach to bereavement care.

SUPPORT

Enabling with compassion and care. We provide responsive support that is appropriate, relevant and meaningful to each individual. Together in safety and strength. Encouraging society to respond appropriately to people facing loss and surviving bereavement

EXCELLENCE

Embracing professional integrity and creative innovation. We are passionate about providing exceptional services and maintaining the highest standards in all that we do. Excellence is valuing people. We are committed to driving innovation and change.

Role summary

If you’re ready for your next fundraising role, taking a step up and pushing yourself whilst working in a small but mighty team, this role really is for you.  This role is a critical part of the fundraising puzzle to deliver the Edward’s Trust fundraising growth plan for 2026 and increase income and services in the local West Midlands area.  This role allows you to apply your fundraising skill and knowledge and have a real and measurable impact." This Senior Fundraiser will report to the Interim Head of Fundraising, with a plan to lead the team from June 2026 with a comprehensive handover.

This role will deputise for the interim Head of Fundraising when required and has huge potential for professional growth.  This role will be an exciting opportunity to work with the leadership team to develop and implement the Edward’s Trust income generation strategy, and we are particularly interested in candidates that have grown corporate income. You will be individually responsible for Corporate, Legacy, and Regular Giving fundraising.

Working with interim Head of Fundraising, you will enhance the donor experience, ensure relationships are strong and that excellent personalised communication systems are in place and that we are truly audience led. You will be required to support other members of the Fundraising Team on fundraising activities where extra resources or senior representation may be required.

You will be responsible and accountable for ensuring the database (Donorflex) is maintained by the Fundraising Team alongside the Head of Fundraising.

You will be responsible for supporting the Head of Fundraising in reviewing systems and processes and ensuring that the Fundraising Team is working efficiently and in accordance with regulatory and legal requirements and best practice. 

The role will involve managing and tracking the Fundraising Team budget through direct line management when appropriate and you will be required to create monthly reports and updates as well as Trustee Reports, and, when needed, to reforecast income/expenditure, liaising with the senior leadership team.

We are open to flexible/hybrid working requests which can be discussed at interviews. 

The Bristol North West Foodbank is looking to employ a part-time Senior Administrator to cover Maternity leave for one year. You will work within, and support, our Foodbank team, based at our Social Justice Hub in Avonmouth Village, and occasionally at our other Foodbank outlets/venues.You will be responsible for the administrative functions of the Foodbank; maintaining and developing day-to-day processes and playing a key role in Seasonal projects. The foodbank is a highly collaborative and fast-paced environment, so you will need to be willing to work in a flexible and responsive way according to changing priorities.

The Bristol North West Foodbank is a Christian-ethos charity, linked to Trussell.

Senior Administrator role:

General Administration

·Processing email in, ensuring team action

·Processing and posting mail out

·First port of call for telephone calls, face to face enquiries and ensuring appropriate action and record keeping

·Photocopying, printing and filing

·Taking of team meeting minutes and subsequent circulation

·Keeping databases up to date

Foodbank outlets and events

·Liaison with voucher holders, churches, individuals and businesses

·Processing requests for new voucher holders

·Overseeing the Harvest Collections with the Foodbank Manager

·Allocating & Co-ordinating admin team volunteers

Accounts

Ensuring the:

·Maintenance of Gift log, including preparation for banking

·Keeping the treasurer informed of payments received

·Filing expenses and invoices

·Organising money to bank

·Sending out standing orders/gift aid forms

·Creating invoices

·Sending thankyou letters

In addition to the basic administrative and logistical tasks of the foodbank you will; 

·be the first point of contact for the Foodbank, being able to answer a wide range of enquiries and anticipate the impact of changing logistics for the van teams

·be required to develop communications with the foodbank team, volunteers, referrers, foodbank clients and other stakeholders

·be responsible for data-inputting and data-capture, both directly and by supervising others

·have a key role, as part of the team, in determining and communicating guidance and decisions to foodbank clients

·lead on the administrative functions of the foodbank’s seasonal projects eg Harvest, Christmas Hampers and summer treat boxes

·manage the bookings for the Eat Well Spend Less Cookery course & liaise with the cookery course trainers

·develop records, resources, social media content and office procedures in response to the changing needs of the foodbank service.

·Be responsible for maintaining the foodbank website and maintenance of referrer details on the Trussell Database

General

·Wear the name badge at all times, and uniform when required

·Maintaining the high standards of conduct and behaviour expected by the charity

·Maintain & comply with health and safety, safeguarding and data protection policies and procedures.

·Adhere to the company’s policy on the misuse of drugs or alcohol in the workplace

·Report to your manager any personal difficulties that might affect the work or the company’s reputation

·Be accountable to the Foodbank Manager and Board of Trustees

Together with any other reasonable duties as specified by the Assistant Manager, Foodbank Manager and Trustees to support the work of the Charity.

Person Specification

Essential skills:

·A proven track record of excellent administrative skills and experience

·Maths and English GCSE 5-9 (A-C) or equivalent

·Confident in using IT, including email, completing online forms, searching for information online, creating Microsoft Word and Excel documents.

·Excellent written and verbal communication (eg written skills, person to person and on the telephone), demonstrating confidence and sensitivity in dealing with people in distress.

·Excellent organisational skills and attention to detail 

·An ability to work with complete discretion and confidentiality

·Keenness to problem solve

·Proven track record of being able to work well both in an unsupervised environment and as part of a team

·Willingness to work empathetically, but in a boundaried manner, when faced with challenging situations.

·Effective supervision of volunteers/support staff

·Experience of editing websites, posting on social media and creating content.

Desirable skills:

·Experience of working within a Church and/or Charity environment

·A good understanding of the work of Foodbanks across the UK

·Experience of creating posters and leaflets on Canva or similar package.

Personal Attributes

·Someone who is supportive of the Christian ethos of the Charity

·Enthusiasm and reliability

·Honesty and Integrity

·Flexible, approachable and adaptable

·Kindness, compassion and empathy for the people the Foodbank serves

·To be able to identify personal limitations and ask for help when needed

Full time (flexible working options available)

Homebased – London Area - The ideal candidate must be based in the London area.

Closing Date: 16 January 2026

Ref 7173

Save the Children UK has an exciting opportunity for a collaborative and innovative retail leader with extensive multi-site retail management experience to join us as our Retail Business Manager – London, where you will lead a portfolio of shops through major change projects and play a key role in delivering our evolving retail strategy.

If you're a seasoned retail leader who combines emotional intelligence with strong commercial acumen to achieve outstanding results, this opportunity with Save the Children Retail could be the perfect next step in your career.

We're seeking someone who values both brand identity and individuality, while demonstrating strong operational expertise.

The ideal candidate must be based in the London area.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the Role

The Retail Business Manager – London offers an exciting opportunity to be at the heart of Save the Children Retail's evolution, playing a pivotal role in leading change, inspiring teams, and bringing our culture and vision to life.

This role will be vital in providing clarity and direction with regards to how we operate (see our How Our Shops Operate document attached), guiding and engaging shop teams to drive the business to optimum operational success, as well as harnessing commerciality and embracing localism in line with each shop's proposition.

Our shops exist to provide a beautiful shopping experience for all the community. They are each unique within our family of propositions but are united in creating an energy and atmosphere, with positivity and kindness, and providing a welcoming diverse environment.

The current shops you'll manage include Barnes, Bermondsey, Blackheath, Chiswick, Clapham, Ealing Green, East Dulwich, Islington, Kew, Primrose Hill, & Teddington, but please note that these shops/locations will change as the business evolves. Therefore, the ideal candidate must be based in the London area.

About You

Essential skills & experience:

• Significant experience in a multi-site retail management role.

• Excellent people leadership skills with the ability to inspire, coach and develop geographically dispersed teams.

• Experienced in driving and delivering change management including refits, new shop launches or similar retail development projects.

• Strong commercial acumen with the ability to use insight and data to drive performance.

• Confidence working collaboratively and cross-functionally in a dynamic environment.

• Entrepreneurial and driven by results with the ability to recognise and prioritise opportunities with the greatest potential.

• A full, clean UK driving licence and willingness to travel regularly across London.

This role provides an opportunity for someone with relevant experience in a similar role, looking for a fresh challenge and the chance to hone and utilise their skills to make a positive impact.

Closing date: Friday 16th January 2026

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.