Jobs in Berkshire
About the role:
Kinship is in our third year of delivering the first national peer support service for kinship carers in England. We are looking for a new Associate Director of Peer Support and Community to build and develop our model and to take the team to the next phase of growth and impact.
Your first priority will be to oversee delivery of the Department for Education national Peer Support Service contract in England. You will lead the development of our hub and spoke model, with an enhanced offer of national resources and support together with a continued focus on on-the-ground support for kinship carers to set up and sustain a network of peer support groups. You will ensure all members of the team have clarity and are empowered to meet new targets and ways of working.
The role will also lead on the strategic development of peer support approaches in Wales (for which we are seeking funding), ensuring innovation and good practice is shared across the nations.
Kinship peer support groups are powerful levers for change in local, regional and national ecosystems. Your team will ensure that every kinship carer in England and Wales has access to a peer support group, or support to set up and create their own. The team will be purposeful about offering developmental support to all kinship peer support groups, including independent groups, ensuring they remain or become sustainable. And that they have resources, training and peer networks to support this.
Reflecting our strategic focus on developing our Kinship Community of more than 10,000 kinship carers across England and Wales, you will lead a new community strategy, co-ordinating the development of opportunities for community connection and community power. This will include taking leadership for developing the Kinship model of community engagement and integrating across all our ‘in person’ and digital services and activities.
You will ensure a collaborative approach with services, alignment with national and local campaigning activity, and work closely with marketing and communications colleagues to support kinship carer reach and engagement with our community offer.
We’re taking an integrated approach to our services, so you’ll collaborate well across teams to ensure that support groups and their leaders have easy access to high quality advice, information and training. The team will need to work closely with colleagues delivering our new training and support contract, funded by the Department for Education.
Key responsibilities include:
- Innovation of the Peer Support Service.
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Develop and rollout peer support and community strategy and operational plan.
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Implement monitoring and evaluation and impact tools for timely and accurate reporting of activity and engagement.
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Work with the Development team to develop proposals for the community and peer support which are ready for fundraising and business development.
Essential requirements include:
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Substantial experience in scaling a national service or programme with high quality outputs. This includes overseeing delivery, strategic planning, budgeting, managing delivery, meeting KPIs, stakeholder engagement and reporting to funders.
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Experience of governance and managing risk on high profile service delivery.
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Experience of effective budget management.
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Significant experience of leading the development and delivery of peer support services.
Key dates:
- Deadline - 9am on Monday 10 June 2024
- 1st interview - Friday 14 June 2024 (online) - TBC
- 2nd interview - Tuesday 18 June 2024 (in-person) - TBC
How to apply:
We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together until the end and will be marking on the strength of the response to each question. You will have max 250 words per answer.
Questions for application (along with CV):
1. Outline why you want to work at Kinship in this role, and how your values align to the Kinship ones? Please include a bit about your experience in this section.
2. Please give one example of when you have had to develop from scratch OR innovate a national service. Please include what the service budget was, what you did and what the outcome was.
3. This service is a high-profile contract, funded by the Department for Education. Targets and SLAs need to be met while providing impact for kinship carers. Please give a previous example of how you’ve delivered and met targets with high quality outputs.
4. You’ll be leading a team who has been through a restructure, with new staff starting and a new model to develop and embed. You will need to work at pace, while providing strong leadership and clarity to the team. How would you approach the first three months, what will you prioritise and what will you need?
5. Given the strategic ambition of Kinship, the context in which we work and this role as Associate Director of Peer Support and Community, where do you see the opportunities and risks for the service in the next 1-2 years? How would you prepare or mitigate them?
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Housing Plus is a small established organisation based in North West London providing supported accommodation for young people aged 16-18 in and leaving care. We have a small, dynamic and diverse staff team who provide support to our young people across three houses where they live while they are supported to develop the skills they need to leave care and live more independently.
We are looking for a PA/ Office Manager-team administrator who is highly motivated to support the organisation. It is a varied role and no two days will be the same! Additionally the role involves supporting the CRS/charity work in Brent Schools Football, which is something Housing Plus has supported for many years.
You will need to have strong organisational skills, excellent interpersonal abilities, a problem solving and “can do” attitude, a degree of flexibility and be an all-round team player. You will have some contact with the young people and will need to be supportive, understanding and sensitive to their needs.
Main Duties:
· Developing administrative systems across the organisation
· Day to day support to the team
· Maintaining paper and electronic records
· Scheduling meetings, taking minutes and following up on actions
· Supporting the recruitment process- following up references; DBS applications etc
· Generally assist colleagues in their day to day business
. Adhoc duties as required
You will need to have excellent written and verbal English skills, be able to work on own initiative, liaise effectively with a range of professionals and maintain confidentiality.
Housing Plus is committed to safeguarding and promoting the welfare of young people and we expect all staff to share this commitment and all staff work to a code of conduct. Housing Plus operates stringent safer recruitment procedures. This post is subject to an enhanced disclosure application to the Disclosure and Barring Service.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The EPIC Restart Foundation empowers people to restart positive lives after gambling harm.
"I will be forever thankful to EPIC Restart Foundation for being the turning point in my life where I found my purpose again.”
Do you have a passion to support people after an addiction and enable them to lead more fulfilling, purposeful lives? Do you want to raise awareness in communities about where to seek support after gambling harm and help break down the stigma around gambling addiction?
We are seeking an energetic and highly organised individual to join our team as Community Outreach Manager to manage our new REACH programme – building relationships with voluntary and community organisations to help them support others who may struggle to overcome gambling harm - working especially with hard-to-reach audiences and ethnic minority groups.
Lived experience of gambling harm (either directly or indirectly) is an advantage but not essential requirement for this role as you will be collaborating with colleagues who will contribute their lived experience insights to inform REACH activities that you project manage. But you must be passionate about making a difference and excited by the opportunity to transform lives, support people in recovery and be sensitive to their needs.
You will work hands-on to organise and facilitate delivery of a wide range of REACH activities with community organisations including workshops, lived experience events, drop-in advice sessions and social media activities - aiming to reach diverse audiences, reduce stigma and encourage wider discussion about gambling harms recovery.
If you have experience of working with community organisations, good project management skills and an understanding of the inequalities and stigma that prevent people from reaching out for support around gambling addiction - then we want to hear from you.
Please head over to our website to download the Application Pack with details of how to apply.
We are here to support you, to restore your confidence and self-belief and empower you to take the next steps in your journey of recovery.
Are you passionate about ensuring high-quality assessments?
TPP are working on behalf of professional awarding and membership body who are looking for an Assessment Design and Outcomes Coordinator to make a real impact within their organisation as it undergoes an exciting period of change.
Benefits:
- Salary: £30,000-£39,000 per annum, depending on experience.
- Employment type: 12-month fixed-term contract.
- Hours of work: Full time, 35 hours per week.
- Working arrangements: Fully remote or hybrid options available depending on your location and / or preference.
About the organisation:
Committed to excellence in education and assessments, the team encourages a collaborative and inclusive environment where your contributions are valued, and your professional growth is supported. Join them in making a difference in the world of education!
About the role:
As the Assessment Design and Outcomes Coordinator, you'll play a crucial role in preparing, producing, and publishing assessment materials. Collaborating closely with the Deputy Head of Assessment Design and Outcomes (DHADO) and the Head of Assessment Design and Outcomes (HADO), you'll ensure all assessments meet the highest quality and brand standards.
Key responsibilities:
- Quality Assurance
- Work across portfolios as the quality lead, proofreading and ensuring consistency across projects.
- Assist with the transition to a new assessment platform, ensuring migrated content is correct.
- Perform general quality checks of exam papers and question banks.
- Coordination / Organisation
- Assist the team in coordinating their work schedule by implementing new tools, programs and processes.
- Remind team members of upcoming deadlines and reallocate tasks to meet these as necessary.
- Panel Work
- Participate in awarding and paper evaluation panel meetings
- Prepare and distribute agendas to panel members.
- Take notes, track actions and make real-time amendments during panel meetings.
Skills / experience required:
- Background in higher education exams or assessments, or experience in an awarding body in a similar role.
- Ability to produce high-quality work under pressure and work independently or as part of a team.
- Excellent administrative, organisational, and time management skills.
- Experience in writing, proofreading, and editing content for diverse audiences.
- Strong proficiency in MS SharePoint, OneDrive, and PowerPoint/Excel/Word.
Interview process:
- Successfully shortlisted candidates will be invited to a one-stage interview, conducted remotely via Teams, to include a task element.
To apply:
- Submit your CV today and join an organisation where your expertise is valued, and your impact is far-reaching. Apply now to make a significant difference in this vital educational field!
Deadline for applications:
- We are looking to fill this position urgently, with an immediate start date. The search for the right candidate is on-going, so please apply promptly to ensure your application is considered.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Are you a talented experienced HR professional keen to join a growing organisation that makes a big impact on the lives of people in need of advice. Charity People is delighted to be partnering with AdviceUK at a time of investment in their team, and is recruiting for a HR Business Partner.
In this brand-new role as HR Partner you will work closely with the Head of Finance and People to support the charity's people and culture function. This is a pivotal role to support the Advice UK's team through the provision of a high-level HR service, operating as a partner guiding the charity through re-structures and overall organisational change as it welcomes new colleagues into the organisation and develops its first dedicated HR service.
Salary: £32, 528- £34, 175 Pro Rata- plus Regional Weighting (up to £4,454 in London)
Contract: Part Time: 21 hours per week (0.6 FT), Permanent
Location: Remote home based role with a small amount of travel, we encourage applicants from across the UK
Key responsibilities within this role will be as follows:
* Provide proactive HR support, advice, and guidance to leaders, managers, and staff.
* Manage HR policies and processes, including performance management, learning/development, absence management, and onboarding/offboarding.
* Develop a people and culture strategy to support AdviceUK's strategic objectives and manage its implementation.
* Establish and manage a Staff Forum for staff engagement and feedback.
* Review HR policies and procedures regularly to ensure compliance with legal requirements
* Focus on making AdviceUK an inclusive, equal opportunities employer through HR policies and procedures.
* Lead the development and delivery of an organizational learning and development plan.
* Retain Investors in People accreditation and embed its benefits into AdviceUK.
* Undertake regular benchmarking and seek staff feedback on benefits.
* Support employee well-being and promote staff well-being services.
We'd love to hear from you if you feel you have the following skills and experience:
The successful candidate will be a seasoned HR professional, ideally experienced in a similar role within a non-for-profit organisation. Committed to continuous improvement in HR support, ensuring it is good practice and tailored to the needs of a small charity e.g., business transformation, process improvement, organisational change. You will be commited to social justice, equality, diversity and inclusion. CIPD qualified or working towards your qualification
If you're as excited by this opportunity as we are, then we'd love to hear from you. Please send a copy of your profile or CV to Kate at Charity People as the first step.
Deadline: Wednesday 12th June at 12noon.
Interview dates: Friday 21st June- In person at Advice UK offices (including a short presentation).
Please get in touch as soon as possible if you are interested, we would love to begin conversations with interested candidates early.
Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Estates management Management of the operations information systems. E.g. Inventory, Health and Safety logging Ensure that we receive competitive quotes for all works carried out on our sites in compliance with our financial regulations Ensure that all contractors are communicated with in a timely and professional manner on all works to be carried out Project management. Prepare business cases and feasibility studies; tender, award and manage projects Manage all compliance maintenance and work closely with the site team to ensure these are completed Scheduling of maintenance across all sites, maintaining a 3 – 5 year maintenance cycle that informs budget setting Work with Heads of Service to source and prepare appropriate buildings/spaces in order to expand services Manage and maintain an Asset Register for BeyondAutism On request, provide data for SMT, governors, trustees and Heads of Services Liaise with services’ administrative staff to ensure required data is captured and scheduling of site works are smooth Manage the schools’ personnel check -n (inventory) and access control systems Management of the cleaning and consumable supply contracts Health and safety management Ensure that the site team and the Senior Management Team are supported in ensuring our sites comply with Health and Safety legislation Support the Director of Finance with the organisation and completion of Health and Safety Audits Knowledge and understanding of Health and Safety, relating to fire, water, and asbestos Chair organisational Health and Safety and maintenance meetings and attend site specific meetings Reporting and recording Ensure that all site documentation is held in a central file. Including checking and holding site-based certification, arranging annual reviews, arranging testing and monitoring at each site in particular related to Health and Safety legislation to include, though not limited to, electrical testing, gas testing, legionella testing, fire assessment Ensure that accurate registers are kept of asbestos, and hazardous substances across all sites Ensure minutes are taken at any operational meeting in particular, estates and Health and Safety meetings Provide monthly reports to SMT Attend monthly Services SMT, providing reports as required by the COO Management responsibilities To manage and provide strategic leadership to the Site and Cleaning teams To provide monthly supervision and ensure structures are in place for effective appraisal, personal development and performance management of the Site and Cleaning Teams To take all possible precautions to safeguard the welfare and safety of staff, pupils, students, visitors and the public, by implementing all policies related to safeguarding, health, safety and risk To manage the Maintenance and facilities budget in conjunction with SMT and the annual service development plans Adhere to the Premises Policy, working with SMT to ensure that new premises acquisition is managed appropriately, and disposal is managed in a timely and effective manner General Adhere to BeyondAutism’s Safeguarding Policies Work within the organisational Diversity Policy to promote equality of opportunity for all students and staff, both current and prospective Maintain high professional standards of attendance, punctuality, appearance, conduct and positive, courteous relations with students, parents and colleagues Adhere to policies as set out in the staff handbook Comply with the Data Protection Act/GDPR Undertake other reasonable duties related to the job purpose required from time to time Navigate our Carbon Neutral ambitions by formulating and driving the charity sustainability targets This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, as reasonably directed by the COO. This job description will be reviewed regularly in the light of changing organisational requirements and any such changes will be discussed with the post holder. The post holder is expected to comply with the appropriate Code(s) of Conduct associated with this post.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Children and Young Persons Caseworker in the London area to join the National Homicide Service, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your Birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is home working based with travel in the London Area.
As a Homicide Service Children's and Young People caseworker you will be:
- Delivering a specialist service to children and young people (CYP) bereaved by homicide, and for those CYP who have witnessed a homicide.
- Working collaboratively and jointly within the Homicide Service and other relevant organisations that can help to progress identified needs and ensure that young people are central to all processes that involve them.
- Acting as the designated caseworker and manage a caseload
- Implementing the CYP Homicide Service Delivery Model
- Work closely and support colleagues to provide a trauma informed service to children and young people.
You will be responsible for providing a high-quality, front-line service to bereaved young people following murder or manslaughter. Working with colleagues in the National Homicide Service, as well as partner agencies including education, police, courts, social services and many other statutory and third sector organisations.
You will need to be able to travel to face to face sessions within, and occasionally outside of region. You will be reimbursed for all travel costs.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
National LGBT+ Independent Victim Advocate!
Location: Remote
Department: Advocacy & Support + Helpline
Job Type: Part-time
Contract Type: Fixed Term Contract - until March 2025 (possibility for extension depending on funding)
Do you want to make life better for LGBT+ victims and survivors of abuse?
About the Role
You will join our national advocacy team, supporting survivors remotely across the UK and providing face-to-face, office-based, or community-based support in Wales. Your role involves offering a safe, confidential space for LGBT+ victims/survivors to discuss their options, plan actions, and obtain necessary services. Key areas of focus include wellbeing, navigating the criminal and civil justice systems, safety, and accessing support services.
Key Responsibilities
- Client Support: Remotely support, advise, and advocate for LGBT+ victims/survivors of abuse, with a focus on so-called conversion practices.
- Empowerment: Use a trauma-informed, empowerment-based, and person-centred approach.
- Information and Assistance: Provide information to help clients make informed choices and meet their needs.
- Justice System Navigation: Assist clients with understanding their rights and navigating the criminal/civil justice systems.
- Professional Boundaries: Maintain professional boundaries and ensure clients understand the service remit.
About You
- Experience: Expertise in delivering needs-led specialist support services.
- Collaboration: Ability to work collaboratively across a diverse team.
- Resilience: Good resilience and self-care, with an understanding of the impact of trauma.
- LGBT+ Understanding: Thorough understanding of LGBT+ lives and the impact of discrimination.
- Bilingual: Fluent in Welsh and English.
Location: This is a remote position, working from home, with travel to London and across the UK, particularly to communities in Wales.
If you are passionate about supporting LGBT+ victims and survivors of abuse and meet the requirements, we encourage you to apply.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
If you have extensive experience of leading strategic partnerships and a good understanding of how charities / NGOs interface with the corporate sector, this is a rare opportunity to use your expertise to save our planet. We are the first generation to know we are destroying the world. At WWF UK we are focussed on doing something about it, but we know we cannot succeed alone. Our success depends on effective partnerships with the game-changers, bold thinkers, and innovators, who will join us in tackling the pressing threats facing our world. As Senior Partnership Manager you can help make that happen.
As Senior Partnership Manager, you will be responsible for the development and delivery of one or more major strategic partnerships from the WWF portfolio. We will look to you to take a strategic approach to grow income, policy influence, programmatic impact and brand and communications reach. This will involve providing strategic oversight and guidance to your team in delivering their partnership portfolio, as well as collaborating with internal specialists to achieve partnership delivery and development objectives. You will ensure that effective partnership governance mechanisms are in place and activities are monitored, evaluated and reported too. Critical will be the ability to provide excellent partnership management and stewardship. You will also ensure the wider WWF network is aware of partnership achievements and updates to maximise our effectiveness.
To play your part in bringing our world back to life, you must have extensive experience of leading strategic partnerships and a good understanding of how charities / NGOs interface with the corporate sector. Used to engaging and networking at a senior level, you will possess excellent negotiation, influencing and diplomacy skills. You will have a firm understanding of conservation and sustainability issues and trends too. Corporate fundraising experience would be an advantage and in particular, experience of working with the FMCG and/or Food sectors.
Naturally warm and enthusiastic, you will also possess excellent networking, relationship-building communication and presentation skills. You will also be a strong project manager, who enjoys strategic planning and a collaborative working environment.
If you have the ability to deliver impact, income, advocacy, programmatic and communications objectives, we’d love to hear from you. Please click on the link and apply via our website by submitting a copy of your up-to-date CV and Supporting Statement to highlight what makes you a good fit for us.
WWF UK are committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.
Every role at WWF is open to applications from all sections of society. We believe in the potential of everyone regardless of; sex, race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership, sexual orientation, gender identity, or any other aspect that makes you, well you. Here at WWF, we are committed to conscious inclusion that helps cultivate an ethos of belonging, connection and shared purpose. We believe that the more diverse we are the better we become; this brings us together and empowers us to develop, engage and inspire; and critically to help build a future where people can live in harmony with nature.
Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.
Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Company Overview
You would be joining Palladium, a global impact organisation, with 3,000 employees in over 90 countries. We are a mission-driven business, for whom the impact of our work is as important as the commercial return; the common feature of all our work, regardless of contract size, is the requirement that it contributes to positive social and economic impact. We simply call this ‘Positive Impact’. For the past 50 years, we have been helping our clients to see the world as interconnected in over 90 countries- by formulating strategies, building partnerships, and implementing programs that deliver lasting positive impact. We are experienced in implementing large, complex programmes supporting skills and employment and are currently delivering 30 programmes for the UK Government.
Programme Overview
The Refugee Employability Programme is a new initiative that offers enhanced support to defined cohorts of legally recognised refugees in the UK. Starting in September 2023, the programme will provide tailored support for each participant focussed on gaining sustainable employment. Palladium will work with employers, local government, and other community partners to ensure that individuals are fully supported with their journey back to employment and integration into UK society. The programme includes delivery of employability- focussed English to Speakers of Other Languages (ESOL) tuition for some of the defined cohorts.
Palladium is responsible for delivering the programme in the South East of England
Primary Duties and responsibilities:
As Case Manager, you will be responsible for delivering the front-line support to customers on the Home Office Refugee Employability Programme, ensuring that they receive excellent service which is compliant with all Home Office requirements.
Your responsibilities will include:
· Take responsibility for engaging with potential customers, explaining eligibility and bringing in referrals to the programme as part of a coordinated team approach.
· Be accountable for your caseload of assigned customers and working with them to address their learning, integration and employment needs in line with both contractual requirements and the individual’s needs. This will include:
o Building rapport and a positive working relationship with each customer.
o Assessing the customer’s starting position to decide how to best meet their needs.
o Creating and following through with individual Personal Development Plans, ensuring appropriate and effective activity is undertaken by each customer.
o Providing challenge, advice, and guidance where appropriate, to develop customers’ capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.
· Develop an understanding of specialist signposting services in the local area/region, so that you are able to source and refer customers to additional support when needed;
· Cultivate a welcoming environment and ensure a high level of engagement / re-engagement with customers;
· Work collaboratively as part of a small team to ensure excellent support for all customers;
· Deliver programme in accordance with contractual Service Level Agreements and company standards;
· Maintain customers’ records in accordance with data protection requirements so that personal information is safeguarded, and the customer journey is accurately recorded;
· Meet personal performance targets, Key Performance Indicators and Quality and Compliance measures by delivering high quality employability provision to customers, both remotely and face to face;
· Develop relationships and networks with key local stakeholders including employers to provide the best possible support for customers.
Skills and experience:
Required
· A passion for working with people
· Experience of working in a customer engagement and support-focused role
· Experience of providing one-to-one support and coaching to individuals with the ability to constructively challenge where needed
· Experience in the management of a caseload of individual customers according to a set of contractual standards and requirements
· A level of independence and professionalism to work independently
· Detail-oriented with strong organisational and communication skills
· The ability to be based in, and travel around designated catchment areas, candidates already based in Hampsire, Surrey and Sussex and Thames Valley are encouraged to apply.
Desirable
· Exposure to the challenges experienced by refugees or asylum seekers, or personal lived experience
· Experience delivering one-to-one employability support or ESOL assessments and training
· Trained in trauma-informed approaches and safeguarding
· Access to a reliable vehicle and a full, clean drivers licence
· Knowledge of languages including Amharic, Arabic, Albanian, Bengali, Dari, Farsi, Hindi, Pashto, Spanish, Tigrinya, Urdu or Yoruba
Key Competencies:
· Ability to engage, motivate, challenge and inspire;
· Proactive and solution focused, bringing both creativity and practicality to bear;
· Excellent communication skills;
· Performance and target focused;
· Excellent organisation and prioritisation skills;
· The determination and drive to want to make a positive difference.
Location and compensation
You will primarily working on an outreach basis within the community and you will be given a base location. Any travel to meet customers outside the base location will be reimbursed in line with the travel policy.
Compensation: You will receive a salary in the range 26,000-29,000 GBP per annum, complemented by a comprehensive benefits package including private health insurance and up to 10% employer pension contributions.
Great at dealing with people and providing first-class administrative support to a busy team, you are looking for your next exciting career challenge. Look no further than this Community & Events Fundraising Assistant role with the world’s leading independent conservation organisation. This is an incredible opportunity to work with great people, develop your talents and help solve the environmental problems facing our planet.
We are rapidly growing our Community and Events Fundraising Team and have ambitious plans for the next 5 years and you will play a key role in helping us achieve our income goals. Working across the team, you will provide administrative and logistical support to ensure the smooth running of our fundraising activity. This will involve adding records, ensuring our data is accurate and activities are set up correctly on our systems, enabling us to carry out our fundraising to the highest standards. We will look to you to act as a first point of contact for supporters and manage the team inboxes. Important will be the ability to ensure you provide the best possible experience for our supporters. You will also support Facebook activity, including Facebook Fundraising and monitoring supporter Facebook groups. You will help maintain event records as well as prepare and support event days too.
For this role you must have experience of providing first-class administrative support to a team or have worked in a customer relations environment. You will be comfortable overseeing systems and processes as well as proficient in MS Office and working with databases. Customer focused, you will be used to prioritising your work and enjoy working as part of a team. A good communicator, you will also be effective at building relationships, detail orientated and highly organised.
If you have the admin expertise to make our fundraising plans a success and build a movement for nature, we would love to hear from you. Please visit our website via the link, complete the online registration and submit a copy of your up-to-date CV with the Supporting Statement highlighting what makes you a good fit for us.
WWF UK are committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.
Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.
WWF-UK believes anyone who is involved in our work or connected to it, especially children, should be safe from harm. Our first priority will always be to safeguard anyone at risk of harm or abuse. WWF-UK operates robust recruitment practices to ensure candidates for all roles are suitable. Our process includes values-based questions during interviews and annual performance reviews, reference checks that we verify orally, criminal records checks (at the appropriate level) and pre-employment declarations. We do not tolerate any form of abuse or exploitation and act robustly to any allegations or concerns.
Our world needs you like never before. We are the first generation to know we are destroying the world, and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.
Do you want the unique opportunity to work in a fast-paced service, delivering exceptional support to families bereaved by and witness to homicide; coordinating a tailored package of support to service users and their families?
Would you enjoy working closely with Police Major Crime teams providing briefings on the work we do in the Homicide Service (HS)?
If yes, then we'd love to hear from you; we have an exciting opportunity for a Homicide Family Caseworker to join our team, you will be covering Lancashire and Greater Manchester so must be based in this area, working 37.5 hours a week. The team you will be joining within HS covers North West and North Wales.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
You will be joining a passionate and committed team who provide high quality and bespoke support to service users. We pride ourselves on exceptional trauma informed advocacy and support to all service users.
You will be driven to make a difference every day with the ability to focus on the needs of vulnerable service users. You will have resilience and adaptability; understand the importance of professional boundaries; have excellent listening skills and the ability to demonstrate empathy. You will enjoy the challenge of a busy caseload and will be able to demonstrate the excellent organisation skills essential to managing a demanding and diverse workload.
As a fully trained Homicide Family Caseworker you will be responsible for managing your own complex caseload to the highest quality standards.
You will need to be able to travel to home visits within, and occasionally outside of area, and therefore a driving license and use of a car are essential. You will be reimbursed for all travel costs.
Please read carefully the attached Job Description and Person Specification for further details, this is essential for your application. You will need:
- Understanding of the impact of crime on victims.
- Effective verbal and written communication skills.
- Proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).
- Ability to balance competing needs and priorities.
- Ability to work independently and as part of a team.
- A successful track record of building effective working relationships across internal and external stakeholders
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria. Please give examples where appropriate, and show your aptitude for post. Please ensure you answer each shortlisting criteria including the need to drive and have your own mode of transport.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
E- Commerce Manager
(UK wide)
£36,629 per annum (pro rata for part time hours)
(Ref: SUS4265)
Full Time 37.5 hours per week – happy to talk flexible working
Base: Hybrid, work from home or from your nearest Sustrans Hubs
About the role
This is an exciting opportunity to work with Sustrans as part of the Fundraising and Supporter Engagement team as the E-Commerce Manager.
In line with our ecommerce strategy, Sustrans has invested over the past years to increase sales through our e-commerce shop and now needs to find new approaches to maximise revenue.
As the E-Commerce Manager, you will be responsible for maximising e-commerce revenue by optimising the martech stack, improving audience insights, product development/management and promotion through digital and offline marketing channels.
As part of the Fundraising and Supporter Engagement team, you will work closely with colleagues in Supporter Engagement and Giving, Strategic Communications, Finance as well as external agencies and suppliers.
This role has line management responsibilities for two-part time colleagues, the E-Commerce Promotions Officer and the E-Commerce Products Officer.
We offer true hybrid working, a flexible mix of working from home and occasional travel to a nearby office hub.
About you
You should have experience of leading, motivating and managing a team as well as demonstratable experience of working in e-commerce ideally in cycling/outdoor or an allied industry.
You will have previously improved customer experience and increased loyalty, as well as having worked with Shopify, website content management systems and ideally integrations with Facebook and Amazon. You will be skilled in project delivery to agreed deadlines and budgets.
You will need to be experienced in delivering, interpreting and actioning insight through high quality, consistent data to increase sales and of using paid and organic channels including SEO.
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
What we offer
In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.
Wellbeing
28 days’ leave per annum plus bank holidays for full-time working
Ability to buy an extra week of annual leave (pro-rata for part-time staff)
Staff volunteer days
24/7 free, impartial and confidential support service
We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
Bike, computer and season ticket loans
Discount benefits
London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
Death in Service benefit – 3 x annual Salary
Family Friendly
Enhanced maternity and paternity pay
Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
Closing date for the receipt of completed applications is 23:59, 09 June 2024.
Interviews will take place in via MS Teams during the week commencing 24 June 2024
About Sustrans
At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.
We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.
You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.
We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.
You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
Hours: Full time, Mon to Fri, (37.5 hours per week)
Contract: Permanent
Location: Based at CAML offices in Mitcham and Morden and outreach locations. The post-holder may be required to work anywhere in South London
Salary: £29,930 - £33,256 dependent on experience
Annual Leave: 25 days, Charity Day, plus public holidays
Pension: The charity operates a pension scheme
The charity offers an employee assistance programme
Deadline: 6pm, Sunday 2nd June 2024
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families primarily across the London boroughs of Lambeth and Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
We are looking for an experienced Adviser/Caseworker or Supervisor to join our team in this new role. If you are passionate about supporting individuals and families in need, relish supporting valued team members to reach their potential, have minimum of one year Citizens Advice Adviser (post certification) experience, are a natural team leader, enjoy delivering training and are interested in joining a dedicated professional team we would love to hear from you.
This role will support people with mental health difficulties referred by South West London and St George's Mental Health NHS Trust (SWLSTG) as part of their Community Transformation Programme. The service will support adults aged 18 years and over living in Merton who are experiencing mental health challenges and the carers of those individuals.
You will deliver a service providing advice for people that are referred from the Trust’s Single Point of Access (SPA) and other teams. You will manage an active caseload of people, providing a comprehensive advice and casework service to people experiencing mental health issues on issues such as benefits, income maximisation, debt and housing.
The service will also support people to access a range of opportunities in their community including services that support their social and emotional well-being, employment and volunteering opportunities and money and debt advice if needed.
The role will work in partnership with a team of health professionals and peer support workers, part of the role will be in supporting these professionals to identify where referrals are appropriate through feedback. Initial training will also be provided to all professionals on what outcomes we can achieve for service users.
Principal Responsibilities
Advice and casework
-
Offer one off advice and casework (as applicable) to all clients referred via face to face appointments, online or telephone
-
Ensure all clients are aware of the purpose and where to attend their appointment
-
Ensure that all casework conforms to the Citizens Advice quality standards.
-
Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
-
Ensure that all work conforms to our systems and procedures.
-
Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
-
Being sensitive to clients’ needs and limitations to access support.
-
Ensure income maximisation through the appropriate take up of income and application for discounts, including those relating to utilities, benefits, tax and housing.
-
Provide full budgeting advice and where necessary refer for specialist debt advice and casework
-
Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary using appropriate communication skills and channels.
-
Assist clients with other related problems where they are an integral part of their case and refer to other adviser/s (for example DRO intermediary) or specialist agencies as appropriate.
-
Ensure that all work conforms to Financial Conduct Authority standards, the Advice Quality Standard and the requirements of the funder.
Project Management, co-ordination and partnerships
-
Attend health management meetings (e.g. the Daily Integrated Allocations Meeting (DIAM) for referral discussions)
-
Establish and manage an effective referral process from the SPA team and other SWLSTG teams/roles (e.g. Older Peoples Mental Health Team OPMH
-
Keep in touch with local issues, developments and changes in procedures of other agencies including SWLSTG, other health service and the local authority.
-
Build relationships with peer support workers on the project
-
Work to achievable targets in line with the criteria set by the funder.
-
Refer clients to other advice services CAML offers and/or other local services for other associated issues e.g immigration advice
-
Gather statistics and feedback in order to monitor and evaluate the service, ensuring that appropriate monitoring and data collection mechanisms are in place to demonstrate impact, outputs and outcomes and providing reports as required to the steering group, funders, and partners.
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Work with Head of Advice Services to produce reports and monitoring information about the service for the funder.
-
Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.
Capacity Building and Training
-
Deliver information sessions for peer support workers and NHS mental health teams to share knowledge about mental health and advice
Research & Campaigns
-
Have responsibility for tracking and reporting on research and campaign issues. Assist with policy work by providing information about clients' circumstances.
-
Gather and provide as necessary information about clients circumstances, case studies and statistical information on the number of clients and nature of cases where is an issue.
-
Monitor service provision to ensure that it reaches the widest possible client group.
Professional Development
-
Keep up to date with legislation, case law, policies and procedures and undertake appropriate training
Other duties and responsibilities
-
Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
-
Ensure wider Citizens Advice Merton & Lambeth colleagues/partners aware of this service.
-
Demonstrate commitment to the aims and principles of the Citizens Advice service.
-
Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
Person Specification
Essential
-
Experience of supporting people with mental health issues and the ability to empathise, and to deliver advice in a kind and compassionate way.
-
A minimum of a year’s post certificate experience in delivering advice at a local Citizens Advice or similar.
-
Understanding of the link between mental health and other protected characteristics particularly in the context of Merton demographics
-
Ability to act on clients behalf and negotiate with external services where necessary in writing and on the telephone
-
Knowledge, experience of, and demonstrable ability to provide good quality advice and casework and write ups that meet Advice Quality Standards (AQS)
-
Ability to prioritise own work, meet deadlines and manage caseload.
-
Good interpersonal and communication skills, verbally and in writing.
-
Proven ability to build relationships with partners.
Desirable
-
Experience working in partnership with the Health Sector
-
Ability to deliver training
This job description and personal specification does not form part of any contract.
Professional Development
The successful applicant will receive comprehensive induction to the charity and our work. We support team members in their professional development to ensure we’re up to date with legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website for more information and to find out how to apply. The deadline for applications is 6pm, Sunday 2nd June 2024. If you do not hear from us, we are afraid your application was unsuccessful.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.
Do you want the unique opportunity to work in a fast-paced service, delivering exceptional support to families bereaved by and witness to homicide; coordinating a tailored package of support to service users and their families?
Would you enjoy working closely with Police Major Crime teams providing briefings on the work we do in the Homicide Service (HS)?
If yes, then we'd love to hear from you; we have an exciting opportunity for a Homicide Family Caseworker to join our team, you will be covering North/West Yorkshire and must be based in this area, working 37.5 hours a week. The team you will be joining within HS covers North West and North Wales.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
You will be joining a passionate and committed team who provide high quality and bespoke support to service users. We pride ourselves on exceptional trauma informed advocacy and support to all service users.
You will be driven to make a difference every day with the ability to focus on the needs of vulnerable service users. You will have resilience and adaptability; understand the importance of professional boundaries; have excellent listening skills and the ability to demonstrate empathy. You will enjoy the challenge of a busy caseload and will be able to demonstrate the excellent organisation skills essential to managing a demanding and diverse workload.
As a fully trained Homicide Family Caseworker you will be responsible for managing your own complex caseload to the highest quality standards.
You will need to be able to travel to home visits within, and occasionally outside of area, and therefore a driving license and use of a car are essential. You will be reimbursed for all travel costs.
Please read carefully the attached Job Description and Person Specification for further details, this is essential for your application. You will need:
- Understanding of the impact of crime on victims.
- Effective verbal and written communication skills.
- Proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).
- Ability to balance competing needs and priorities.
- Ability to work independently and as part of a team.
- A successful track record of building effective working relationships across internal and external stakeholders
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria. Please give examples where appropriate, and show your aptitude for post. Please ensure you answer each shortlisting criteria including the need to drive and have your own mode of transport.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.