• Are you looking for volunteer roles ?

    Go to volunteering section

1,031

Entry level jobs

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Fuel Bank Foundation, Birmingham (Hybrid)
£27,000.0 pro rata
Fuel Bank Foundation is the only UK charity to focus on the challenges of people living in fuel crisis.
Posted 1 week ago Apply Now
Closing in 2 days
Single Homeless Project, Islington (On-site)
Fixed at £27,007.50 per annum
Ensuring smooth running of the service, balancing housing management responsibilities with maintaining the highest standards of cleanliness
Posted 1 week ago
Closing in 7 days
Wandsworth Carers' Centre, Multiple Locations (On-site)
£18,293 per year
Exciting opportunity to develop a new service supporting Young Carers in Wandsworth
Posted 1 week ago Apply Now
Closing in 7 days
Hastings Borough Council, Hastings (Hybrid)
£500 - £10,000 per year
Seeking an independent Protector to oversee the integrity of the charity’s administration and ensure compliance with its objectives.
Posted 1 week ago
Closing in 7 days
Makani, Remote
£35,000 per year pro rata (£20,000 for the 20 hour week)
Friendly, flexible and passionate young charity working with refugee women through the arts seeks a Finance and Administration Manager
Posted 1 week ago Apply Now
Closing in 7 days
Thrive, Battersea (On-site)
£25,390 per year
We’re looking for a Specialist STH Practitioner to provide high quality & effective STH programmes for adults in Battersea & other settings.
Posted 1 week ago Apply Now
Closing today at 23:30
University of Manchester, Multiple Locations (On-site)
£37,694 - £46,049 per annum depending on experience
Posted 1 week ago
Closing in 3 days
Z2K (Zacchaeus 2000 Trust), Westminster (Hybrid)
£46,350 per year
Join a fearless anti-poverty charity to lead our major donor and corporate fundraising and build lasting partnerships for change.
Posted 1 week ago
Closing in 3 days
The Fair Education Alliance, London (Hybrid)
Up to £35,000 including London Weighting if relevant. Comprehensive pension scheme (up to 6% employer contribution), cash plan healthcare package, and professional development budget.
As Communications Officer, you'll drive impactful storytelling through press coverage and create engaging content to showcase our work.
Posted 1 week ago
Cambridge Past, Present & Future, Cambridge (On-site)
£35,000 - £40,000 per year FTE
Posted 1 week ago Apply Now
Closing in 6 days
The Talent Set, Barnet (Hybrid)
£35,000 - £41,000 per year
Posted 1 week ago
National AIDS Trust (NAT), London (Hybrid)
• Salary £29,516 (£36,895 FTE) per annum (pro-rata), including London Weighting
Seeking an experienced caseworker to join the National AIDS Trust in fighting discrimination for people living with HIV.
Posted 1 week ago
Page 40 of 69
Birmingham, West Midlands (Hybrid)
£27,000.0 pro rata
Full-time or part-time (mixed)
Temporary (9 months fixed term contract)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Fuel Bank – Triage Support Advisor

Location – Remote based role with occasional travel to the Midlands for team meetings & training.

Hours – Part & Full Time Positions. F/T – 37.5 hours Monday to Friday. P/T 18.5 hours flexible Monday to Friday to suit the needs of the charity and individual’s work life balance. 

Salary - £27,000.00 pro rata

Are you a confident communicator with strong administration skills? Are you happy to work in a busy reactive role processing queries and applications? Are you flexible, empathetic and able to deliver great customer service to our clients via email and telephone interactions?

Fuel Bank Foundation is the only UK charity to focus on the challenges of people living in fuel crisis. We provide emergency financial support through our network of partners who identify people who cannot afford to pre-pay for their energy.

As Triage Support Adviser at Fuel Bank Foundation, you will be the first point of contact for beneficiaries, partners, or referral agencies seeking assistance. Your primary responsibility will be to assess needs, gather essential information, and direct each query to the appropriate team or resource. You’ll play a critical role in ensuring that those in need receive timely and accurate support, helping maintain smooth day-to-day operations within the Foundation’s support services.

Key Responsibilities

Initial Contact & Needs Assessment

  • Inbound Enquiries: Respond to incoming calls, emails, or online requests, providing a welcoming and empathetic first point of contact.
  • Information Gathering: Ask relevant questions to understand the nature of each enquiry—whether a client needs immediate fuel assistance, advice, or referral to another service.
  • Basic Eligibility Checks: Perform preliminary assessments to confirm a caller’s eligibility or direct them to the right partner agencies.

Triage & Referral

  • Case Prioritisation: Quickly identify urgent cases (e.g., no heating supply, extreme vulnerability) and escalate them as needed to senior colleagues or specialized services.
  • Routing Calls/Emails: Forward complex queries or those requiring in-depth guidance to the appropriate department (e.g., Customer Support, Policy & Impact, Finance for voucher-related questions).
  • Follow-Up Coordination: Log essential details for each interaction, ensuring smooth handovers and timely follow-up by the relevant team member.

Data Entry & Record Keeping

  • Database Management: Accurately input beneficiary information into the Foundation’s CRM or case-management system, maintaining up-to-date records in line with data protection policies.
  • Documentation: Keep clear notes on calls, emails, and web form submissions, tagging them with relevant categories (e.g., urgent, general enquiry, advice request).
  • Reporting: Support team leads by generating basic reports or summaries on enquiry volumes, types of requests, or common issues.

Communication & Collaboration

  • Liaise with Colleagues: Update other teams or managers about trends in call types or emerging issues that might require policy changes or additional resources.
  • Team Support: Assist in scheduling, task delegation, or administrative tasks when needed, contributing to a well-coordinated triage function.
  • Stakeholder Engagement: Occasionally interact with partner organisations, local agencies, or other charities to exchange referral information or confirm assistance protocols.

Quality & Compliance

  • Adherence to Policies: Follow all internal guidelines, including safeguarding, confidentiality, and data protection (GDPR).
  • Continuous Improvement: Identify recurring enquiry patterns or potential service gaps, suggesting improvements to triage processes.
  • Professional Development: Stay informed about any updates in the charity’s programs, fuel poverty regulations, or relevant partner services.

What will you receive in return:

· Support from a team of like-minded individuals who will support you to succeed in the role.

· Annual leave entitlement of 27.5 days (FTE), plus bank holidays plus the option to buy/sell extra days.

· A flexible working week to ensure work life balance.

· Enhanced pension contributions.

· Equal opportunity employers.

· Full onboarding programme with ongoing training and development opportunities.

Posted by
Fuel Bank Foundation View profile Organisation type Registered Charity Company size 21 - 50

Fuel Bank Foundation is the only UK charity focused solely on supporting people who cannot afford to prepay for their energy.

Refreshed on: 05 September 2025
Closing date: 20 September 2025 at 18:00
Job ref: FBF006
Tags: Administration, Energy, Safeguarding

The client requests no contact from agencies or media sales.