Jobs

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping over 50,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for graduates who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role.You will be taking up a fixed-term contract as an Education Worker at our centre in Middlesbrough.

The role at a glance

Contract: Full-time, fixed term until 28th September 2025

Start date: As soon as possible, to be agreed directly with the successful candidate

Working hours
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30

(Some additional weekend & unsocial hours will be required)

Education Workers are based at one of our IntoUniversity learning centres and work directly with young people, schools and families on a daily basis. It is therefore not a hybrid role and is based full-time in our centres.

Location

We have positions available in Middlesbrough.

The role requires intermittent travel in your region (usually within the day) this can involve journeys times of 1 hour+. Occasional travel out of your local area e.g. to London is also required, this may include overnight stays.

Salary

£27,400

Annual leave
33 days (inc bank & public holidays) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days)

Staff benefits

• Employer pension contributions of 6% (and up to 8% after two years)
• Year round ‘early finish’ Fridays at 4.30pm
• Summer working hours (finish at 1pm on Fridays for six weeks in the summer), pro-rated for staff joining after January in the same year 
• Employee Assistance Programme including access to wellbeing and legal support 
• Life Assurance scheme with Aviva including SmartHealth service with access to 24/7 online GP appointments
• Interest-free new starter loans of up to £1,000
• Cycle to Work Scheme and Travelcard Loan Scheme
• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
• Staff in FOCUS – rewards, competitions and prizes across the year

Application deadline - There is not a fixed deadline. Instead, we will be assessing applications on a rolling basis and will appoint when we have found the right candidate, so please submit your application as soon as possible.

What could my day look like?

The Education Worker role is a frontline, fast-paced and rewarding role where no two weeks will look the same. A typical day will have different activities, possibly spread between the IntoUniversity centre, partner schools and the offices of a corporate partner.

In the morning, you might be setting off with resources to run a workshop for sixth-form students in their secondary school. In the afternoon you may be setting up the classroom ahead of running Primary Academic Support for young people in your IntoUniversity centre. On other days, you may be travelling to a corporate partner to run a business simulation workshop for 15 year-olds or leading a group of final year primary school students on a campus visit for their graduation.

As an Education Worker, you’ll always be delivering the programme as part of your centre team, which means that any delivery is always a team effort. 

Join Citizens Advice Richmond as an Financial Resilience Navigator 

Citizens Advice Richmond is launching an exciting new project and seeks a passionate Financial Resilience Navigator to join our team. This rewarding role involves providing holistic support to vulnerable households across the Richmond Borough, helping them achieve greater financial sustainability.  

You will serve as a single point of contact, assisting clients with welfare benefits, income maximization, debt management, housing, and related issues. This role emphasizes connection, compassion, and coordination, requiring collaboration with various organizations and council services to ensure comprehensive client support. Key responsibilities include client advocacy, community outreach, case management, and stakeholder collaboration.

For more information and how to apply please see the job pack attached.

Start Date: Immediate Start

Deadline: Rolling – as soon as the position is filled 

We are looking to employ a confident, bubbly, dynamic individual to undertake the role of an Activities Coordinator at our Day Centre for older people with a diagnosis of dementia based in Ashton-Under-Lyne.

The role is for 15 hours a week, spread across 3 days (5hrs a day) from 10am -3pm.

The role consists of organizing, planning and implementing a range of stimulating activities for up to 20 people a day.

As part of the role, you will be responsible for ensuring that the activities are prepared for the sessions in advance. You will also be responsible for monitoring how people engage and for adapting activities to the needs, likes and wishes of the service users.

Vacancy Reference Number: 71904

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

LGBTQ+ Youth Outreach Practitioner

Responsible to: CEO

Hours: Full time 37 hours

Salary: £28,000

Based: Fenny Stratford and hybrid working

Contract: Fixed term for 1 year (extension subject to funding)

Closing Date: Wednesday 4th June

Interview Date: Friday 13th June

Context

Q:alliance provides support, information and representation for the LGBTQ+ people who live, work and play in Milton Keynes and surrounding areas. We have detailed knowledge of the issues and challenges that organisations and individuals face locally.

It’s our goal to create more safe spaces and resources to ensure the LGBTQ+ community is well represented and supported.

Scope

This established role will engage the LGBTQ+ Schools Partnership Forum (Milton Keynes) to plan, deliver and evaluate educational programmes for young people and manage a 1:1 caseload of support for LGBTQ+ young people across schools, colleges, and youth services in Milton Keynes. You will develop and implement training to upskill teachers, education staff and youth workers. Working collaboratively with all partners to ensure safe spaces for young LGBTQ+ people across diverse settings with particular focus on increasing resilience, wellbeing, and mental health of LGBTQ+ youth communities.

You will work closely with our youth work team and CEO to determine targets for outreach, engagement, and effective monitoring systems to ensure robust reporting.

Main Responsibilities

· Networking – Strengthen the LGBTQ+ Schools Partnership Forum, supporting teachers, education staff and youth workers to access resources, implement inclusive learning environments and provide support for LGBTQ+ young people in their settings. Coordinate meetings with the network to update on shifting needs, priorities, and situations in a local and national context.

· Data capture and intelligence - Support Q;alliance’s commitment to sustaining a contemporary data and monitoring mechanism, guaranteeing we can deliver thorough evaluations of our services and competent feedback to our funders and stakeholders on the efficacy of our work. Analyse local intelligence directly from LGBTQ+ youth communities and use this to co-produce plans with young people to ensure our youth services are engaging and meeting needs.

· Support, information and empowerment – develop and implement resources for 1:1 education and resilience work with LGBTQ+ young people, provide support for young people in crisis, ensuring effective signposting to relevant services and collaboration with parents, guardians, teachers and education staff where appropriate.

· Innovation – work with the CEO, LGBTQ+ Schools Partnership Forum and young people to innovate a schools accreditation system that will acknowledge and cultivate schools’ competence to provide safe spaces and support for LGBTQ+ young people.

· Stakeholder and community engagement – Work with Communications and Engagement Manager to plan outreach activities in line with Engagement Plan and communicate with youth communities in line with our Communications Strategy. Forge and support enduring relationships with key partners, strengthening our commitment to building an alliance of cross-sector compassionate advocates for the LGBTQ+ community in its diverse forms.

· Education – Plan, develop and deliver positive and engaging classroom workshops and school assemblies to a wide range of young people, ensuring key messages are inclusive of diverse perspectives, including those from black and minoritized communities.

· Training - Develop and deliver training for teachers, education staff and youth workers with the aim of improving the wellbeing of LGBTQ+ youth communities and the capacity of those with the power to assist in this endeavour.

Skills and Experience

Expertise

· Vast experience working with and supporting young people

· Experience of developing and sustaining a network

· Proficiency in authoring innovative education and training packages, delivery, and evaluation

· Knowledge of the challenges affecting young LGBTQ+ people

· Knowledge of issues affecting young people’s mental health and the skills required to build resilience

· Excellent planning, organisation and administrative skills

· Expertise in safeguarding young people, ensuring welfare of all by following policy and procedures in relation to recognising, recording, and responding to safeguarding concerns and liaising with the Designated Safeguarding Lead

· Ability to observe strict confidentiality at all times with respect to matters concerning young people and the schools, colleges and youth settings in which you support through your role in the developing network

· Capable to respond to a young person in crisis and establish the right tools and resources to assist them

Communication

· A high standard of written English, including an ability to write thorough reports, make referrals to partner agencies, maintain outreach files, and record minutes of forum meetings

· An engaging and charismatic public speaking style with the ability to adapt delivery style dependent on context and audience

· Ability to adopt a positive constructive language style when talking to young people 1:1

· Confidence to communicate with relatives, guardians, social workers and related professionals or advocates of young people

· Knowledge and proficiency in social media and a recognition of the role it plays in young people’s lives

Behaviours

· Skills in forming constructive working relationships with colleagues and stakeholders at all levels

· Demonstrate an understanding and appreciation of professional boundaries when working with young people and the importance of consistency

· Passionate about equality, the rights of LGBTQ+ people and neurodiversity.

· Evident desire to improve service delivery using co-production initiatives with young people

· An ability to listen with empathy and act compassionately

· Competence to work on own initiative and demonstrate innovation and creative problem solving

· Model conduct essential for successful teams, such as reliability, honesty and courage

Desirable

· Qualifications in youth work, teaching or mental health support

· Data, monitoring, and impact training, including up to date GDPR certificate (2 years)

· LGBTQ+ lived experience

Other

· Full driving license and use of own vehicle

· Ability to work flexibly, with occasional evening and weekend working

· Commitment to further personal development and training

· Please note: Enhanced DBS is required for this role

What you’ll bring to the team

You will serve as the first point of contact for schools, colleges and youth settings. You will chair a dynamic network of school and college leads and empower team members with the information you have gained so that we can better respond to the needs of LGBTQ+ young people, including how this may relate to securing vital funds for services. You will help our youth workers understand the impact education has on the lives of our youth communities, whilst championing the good work of teachers and education staff who are trailblazers. You will ensure continuity of support between school, Q:Hub (our youth support space) and our other youth service provisions.

The LGBTQ+ Youth Outreach Practitioner will have responsibility for the following documents.

· Youth engagement subdivision of the Engagement Plan (Comms and Engagement Manager responsibility for wider plan)

· Contact Evaluation forms/data capture

· Monthly Outreach Report

· Youth Participation Policy

· Resource library pertaining to our work with young people

· LGBTQ+ Schools Partnership Forum minutes (approx. 6 meetings per year)

Apply via our website and submit an application to the designated recruitment email address using the supplied application form.

Enquiries about this post from candidates can be directed to the Chief Executive Officer Jennifer Hill. 

Job Coach
Salary: £15 p/h
Place of work: Various London locations
Reports to: Project Lead – Employment Development & Access Support
Contract period: Various hours as needed – zero hours contract

The Organisation

Action on Disability (AoD), founded in 1979, is one of London’s leading Disabled People’s Organisations. As we believe in the Social Model of Disability, our values and principles embrace inclusive and accessible ways of working both internally and in all our activities, seek the participation and contribution of our members, and encourage and respect diversity.

The organisation is a medium sized charity with a Board of Trustees, 24 staff and a strong ad hoc staff and volunteer base including many with direct experience of disability – all of whom are passionate about removing the barriers that disabled people face.

AoD provides five key services. These are: Youth, Employment, Welfare Benefits, Independent Living and Direct Payments.

AoD’s Employment Service

The Action on Disability Employment Service is setting the agenda for disability employment across London with great results. We have carved out a role, and reputation, for setting up and delivering supported internships for people with learning disabilities. We provide management, job coaching and employer engagement for over 50 young people with learning disabilities each year across our 6 internship sites.

We are looking to recruit a number of job coaches to support interns and graduates of these programs in their jobs.

Background

Action on Disability is the supported employment service partner on a number of supported internships for young people with learning disabilities around West and South London. They are looking to recruit a number of job coaches to support interns and graduates of these programs in their jobs.

The Post

The purpose of the job is to provide coaching, support and guidance to young people with learning disabilities (17+) within their workplaces. You will support interns/graduates to become independent in their roles and provide the necessary coaching, training and encouragement to enable them to succeed. You will work closely with the employer to ensure they are supported and can confidently manage and train their intern/employee once your support has been withdrawn.

Main Duties and Responsibilities

• To carry out a detailed job analysis of potential jobs / work placements
• To carry out detailed job matching of service users and jobs
• To comprehensively learn jobs across different sectors – not restricted to but potentially including – Catering, Customer Service, Administration, IT and Retail
• To implement training/coaching plans which will enable the candidates to fulfil their roles to employer standards
• To conduct regular reviews to ensure candidates are progressing within their roles and to identify and meet new support needs
• To build up natural support within employers and taper off one 1:1 job coaching over time
• To negotiate and implement disability-related reasonable adjustments on an individual basis
• To identify client’s skills, strengths, interests and aspirations to inform an ongoing vocational profile
• To liaise with managers to discuss progress and respond to issues

Organisational responsibilities

• To work in accordance with Action on Disability’s Aims, Objectives and Values
• To comply with all organisational and departmental policies and procedures, and in particular to ensure safe, fair and responsible working practices through the implementation of AoD’s Health & Safety, Equal Opportunities, Safeguarding and Confidentiality policies
• To promote the work of AoD and promote and implement the social model of disability
• To keep accurate records and provide monitoring statistics and evaluation information as required for internal and external purposes
• To participate in and actively contribute to individual supervision, training, team and organisational meetings
• To work flexibly, being prepared to perform other duties commensurate with the role, which may include new areas of operation following consultation
• Any other task appropriate to the role.

Person Specification

Essential

• High expectations for the employment potential of young people with learning disabilities
• Experience of training, education or employment support delivery for marginalised groups
• Significant and demonstrable experience of supporting people facing complex barriers to achieve their goals
• An understanding of the needs of employers and the benefits to business of having a diverse workforce
• An understanding of the Social Model of Disability and its practical application
• Ability and willingness to learn and carry out all tasks within a variety of jobs, in order to be able to coach the client
• Demonstrable experience of success in building strong and positive relationships and rapport with a wide variety of people and organisations
• Demonstrable problem-solving skills and experience
• Excellent negotiation skills
• Demonstrable ability to communicate with a wide range of people
• Good organisational skills and ability to keep accurate records and case notes
• Good IT skills, including Microsoft Word, Excel, Outlook, Powerpoint and the internet and a good level of computer literacy.
• Being willing and able to travel easily within the boroughs of London relevant to the role
• To be available for work during some unsocial hours according to the demands of the work

Desirable

• Qualification in Advice and Guidance/Supported Employment/Youth Work or Training
• An understanding of the factors to be considered in supporting people with learning disabilities into employment
• Experience of working with disabled young people

Finally, Action on Disability positively welcomes applications from disabled people. Please identify any specific requirements you may have, or wish to bring, to ensure full access at your interview if you are shortlisted.

Deadline: Ongoing. We recruit for this role on a rolling basis with regular interview days

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.

Action on Disability prides itself on being an accessible and equal opportunity employer.

No agencies please.

Can you help us to support new dads and dads-to-be?

We are recruiting a Dad Matters Coordinator to help us reach more families in Brent. This is an amazing opportunity for someone with parenting experience to support new dads at a critical time in their parenting journey. The Dad Matters Coordinator will be passionate about supporting fathers to create strong secure bonds with their babies. You will have the compassion and skills to enable dads to have those difficult conversations, and talk about how they’re really feeling.

The Dad Matters Coordinator will deliver a range of universal and targeted interventions aimed at fathers in the First 1001 Days. You will support dads and other male carers with attachment and bonding, mental health and access to service. You will also work with professionals and perinatal services to ensure dads and male carers are engaged, supported and heard within clinical pathways. Additionally, you will help develop and run sessions with dads and will be at the forefront of growing our Dad Matters volunteering opportunities.

We are looking for someone who can build on our existing relationships in the borough and make a real impact on the mental health and wellbeing of new dads and dads-to-be. 

The work requires a combination of field-based community engagement and training in Brent and regular days in the office in Barnet. You will need to travel regularly across the borough and be visible in the community.

As a skilled and motivated fundraising professional you will help to grow income across trusts, foundations, individuals, legacies, and corporate giving. This is a fantastic opportunity to join a committed team and play a vital role in supporting the Historic Dockyard’s charitable work.

You’ll be responsible for researching and approaching funders aligned with our goals, writing compelling proposals, and developing lasting relationships with supporters. Working closely with the Development and Impact Manager and other departments, you’ll help secure funding for both specific projects and core work, ensuring impact is clearly measured and shared.

The role includes developing and delivering individual giving initiatives, supporting legacy campaigns, and identifying sponsorship and partnership opportunities with companies. You'll also contribute to monitoring major grants and support larger fundraising campaigns as needed.

We are seeking an individual with excellent communication skills, previous experience of bid writing and operating giving campaigns within the charitable sector, experience in income generation, and a proactive, collaborative approach. Strong writing, attention to detail, and the ability to manage multiple priorities are essential.

How to Apply

If you are interested in joining our team and wish to apply for this vacancy, please complete our application form and send it back to us along with a copy of your CV by Sunday 25th May 2025, 12pm.

Interviews are scheduled to take place w/c 2nd June 2025.

Please note, due to the volume of applications we receive, we are not able to contact all unsuccessful candidates. 

We are an equal opportunities employer and committed to providing our employees with a work environment free from discrimination in which all can develop and thrive. 
We acknowledge and value the benefits of a diverse workforce and welcome applications from people of all backgrounds and are committed to ensuring that our recruitment process is transparent, fair, and as inclusive as possible for all applicants.

About the Role

Are you someone who thrives on helping others, solving problems, and making a tangible difference in people’s lives? We’re looking for a committed and empathetic Student Advisor to join the Advice Service team at the University of Manchester Students’ Union (UMSU).

In this vital role, you’ll provide free, independent, and confidential advice to students across a range of key areas. Whether it’s supporting someone through an academic appeal, navigating complex housing issues, managing financial hardship, or dealing with personal challenges, your role is to ensure students feel heard, informed, and empowered to take the next steps.

You’ll be part of a small, dedicated team working in a busy, varied environment that puts student wellbeing at the heart of everything we do.

Key Responsibilities

• Deliver One-to-One Support: Provide impartial, confidential advice on academic concerns (appeals, complaints, disciplinaries), housing issues, financial support, and personal or welfare-related challenges.
• Support in Crisis: Offer guidance and emotional support to students experiencing difficult or distressing circumstances, such as mental health issues, harassment, or financial insecurity.
• Create and Share Resources: Develop accessible self-help materials (articles, videos, workshops) to empower students and reduce reliance on one-to-one services.
• Promote the Service: Take part in outreach activities, including campaigns, events, and training, to raise awareness and improve access to advice and support.
• Track and Report Issues: Use our case management system to record casework clearly and securely, and help monitor trends in student issues to inform future campaigns.
• Collaborate and Contribute: Work closely with colleagues across UMSU to support key periods like Welcome Week and elections, contributing to a supportive and inclusive student experience.

See the full role profile including the person specification for more details. 

There’s never been a better time to join the team! Our client have launched an ambitious new strategy – and they want you to be part of it. There are loads of reasons to love cycling, even if you’re not someone who cycles. From cutting pollution, to making us healthier and happier, cycling can help us all thrive.

The role of a cycling development officer is fundamental in delivering their grassroots cycling development programmes. Their programmes are designed to reach diverse audiences and include work with community cycle clubs, charities, social enterprises and community groups to create and deliver cycling opportunities which are inclusive, sociable and sustainable.

This role will be tasked to manage key relationships in the designated local area with stakeholders who have an interest in, or an affiliation to cycling. This could include, but is not limited to, bike re-cycle centres, youth groups, extracurricular school groups, social enterprises and established not-for-profit organisations.

They would love to hear from you if you have a good understanding of the local community to develop and deliver projects which meet local need to address health, social and economic inequalities across the designated region. You must be able to easily travel as this role also includes delivery of physical activity initiatives to groups of people.

Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening. Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria.

They are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. They strongly believe that diversity strengthens their work. If you are already passionate about cycling, that’s great, many of them are too! But if you are simply really excellent at what you do, no matter what your background, that is what matters most.

The role is home-based, with regular travel around the region. The successful applicant is expected to live in the North East (Newcastle, Sunderland, Gateshead, South Tyneside or County Durham).

This is a fixed-term contract until 31 March 2026 - with potential for extension subject to funding.

Applications close at 9:00am on the closing date shown.

This is a summary of Behaviour change.

Location: Home-based, with regular travel around the North East
Job Type: Full time, 37.5 per week
Contract Type: Fixed Term Contract
Salary: £27,646.92 - £30,718.80 per annum
Benefits: 27 days holiday bank holidays (pro rata for part time roles), perk scheme access, life assurance, paid compassionate leave, enhanced sick pay, membership plus many more staff benefits.

You may also have experience in the following: Development Officer, Fundraiser, Fundraising, Charity, Not for Profit, Third Sector, Fundraising Development Officer, Business Development, Legacy, Charities, Fundraising Assistant, Fundraising Officer, Events Officer, Events Assistant, Charity Worker, Charity Fundraiser, Charity Fundraising Officer, etc

REF-221 496

Vegan Corporate Projects Liaison

Position Objective:

To advance PETA's work, particularly our promotion of vegan living, by initiating and delivering various special projects

Term of Employment:

Full-time, Permanent

Salary:

£30,000 - £32,000

Location:

Remote in Mainland UK

Reports to:

Senior Corporate Projects Manager

Primary Responsibilities and Duties:

• Work with the Director of Vegan Corporate Projects and Corporate Projects Manager to develop and manage a strategic plan for PETA's work with companies
• Establish and maintain productive relationships with corporations and institutions, and negotiate to improve/increase their vegan options while reducing/eliminating meat, dairy and eggs
• Work with caterers at major sports arenas in the UK to encourage them to expand and promote their vegan food offering
• Encourage chicken shop takeaways to have vegan chicken options on the menu
• Develop positive ways to reach farmers, farming organisations, and the public, to promote plant-based agriculture
• Ensure consistency and best practices in external communications
• Prepare and deliver presentations to executives
• Initiate and execute projects to encourage the public to try a vegan lifestyle
• Develop and make recommendations for ways to increase media coverage of vegan eating in order to help push it further into the mainstream
• Oversee, organise, participate in, and execute vegan-related awareness events
• Attend meetings in order to brainstorm and develop future projects
• Work with PETA's media and marketing teams to achieve maximum exposure for our corporate work
• Represent PETA's corporate campaigns to the media and the general public
• Travel to attend meetings or news conferences
• Perform any other duties assigned by the supervisor

Qualifications:

• Minimum of two years' experience in advocacy, public relations, or corporate affairs
• Demonstrated ability to create and deliver presentations, address and overcome objections, and negotiate and close deals
• Proven exceptional organisational and research skills
• Excellent written and verbal communication skills
• Demonstrated ability to work independently and effectively with minimal supervision
• Thorough knowledge of animal rights issues and PETA campaigns
• Knowledge of hospitality industry a plus
• Ability to work well under pressure and meet deadlines
• Commitment to the objectives of the organisation and the ability to advocate its positions on issues in a professional manner

Receptionist

We have an exciting front-of-house role where the reception is the first point of contact within a leading youth charity that helps shape the lives of young people.

Position: Receptionist

Location: Burnt Oak. HA8 0DT

Salary: £13.85 per hour.

Hours:  Saturday 09:30-14:30

Tuesday 11:30-15:30

Wednesday 09:00-14:00

Thursday 12:30-15:30

Contract: Part-time

About the role:

This is an exciting front-of-house role. As receptionist you will be responsible for greeting every young person as they arrive and ensuring they leave safely. You will also be responsible for the reception area: ensuring young people enter the session smoothly; processing new members; directing phone calls and enquiries; maintaining the membership database efficiently; and carrying out regular communication. 

Some of your key responsibilities will include:

• Maintaining the reception area and provide a welcoming environment
• Ensure new members are welcomed and introduced to a member of the youth work team
• Overseeing in-depth database management, ensuring data accuracy, integrity, and reporting to support operational needs
• Ensure Junior members leave sessions safely in the care of parents
• Ensure visitors comply with health and safety requirements and child protection/safeguarding procedures
• Deal with telephone enquiries, take and relay messages, screen, and direct calls
• Enter new members on to the membership database and collect entrance fees
• Ensure that any administration and paperwork is up to date
• Maintain the meeting room calendar
• Keep records up to date related to attendance, trips, events, and meetings
• Administer First Aid in line with procedures (if you are not currently First Aid-qualified, training will be provided)

About you:

To be successful in the role of Receptionist you will be a welcoming, professional, organised, proactive and positive individual, who is passionate about young people and the communities the youth zone serves. You will be someone with a clear ‘can do’ approach, committed to a growth mindset, eager to learn, and willing to take risks all for the benefit of supporting young people. You will demonstrate the organisation’s values through all you do and will commit to giving your best every session for young people.

You will also need to bring with you the following skills and experience:

• Previous experience in managing or supervising a reception desk or entrance point
• Working in a customer-facing environment and dealing with the public
• The ability to engage with all types of people from young people, community members, and colleagues to official visitors and Board Directors
• The ability to diffuse pressurised situations while remaining calm and in control
• Great communication and interpersonal skills
• The ability to work on own initiative and as part of a team
• Excellent attention to detail, thorough and organised

Although not essential previous experience of working with young people and a knowledge of the issues which affect them would be beneficial. As would experience of using a membership system or database.

The charity is committed to safeguarding and promoting the welfare of children, young people, and vulnerable groups. This post is subject to an enhanced DBS check. The strength of the organisation is the diversity of its people, there is a huge value in different people doing things in different ways and we welcome applications from what might be considered non-traditional backgrounds. The one thing we all have in common is our desire to raise the aspirations of young people across the country. We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We very much welcome previous experience working as a Front of House, Front Desk Receptionist, Front Office Coordinator, Front Desk, Front of House Team Member, Reception Administrator, Head Receptionist, etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Retina UK is a national charity based in Buckingham that funds cutting edge research into inherited sight loss conditions and offers dedicated support and information to the thousands of people living with these conditions.

We are looking for the right person to support, develop and coordinate a variety of areas of activity within the Income Generation team.

Key responsibilities:

* Assist with the administration and stewardship of supporters across the various income areas and maintain and improve supporter retention and engagement. Areas to support with will include: Community Fundraising, Trading, Challenge Events, Lottery, Legacies and Major Donors.

* Provide an exemplary stewardship programme for existing supporters whilst also developing new ideas to engage new supporters.

* Utilise the charity database, carry out regular analysis, generate reports as requested, ensure records and folders are accurate and up to date and provide regular feedback to the Head of Income Generation.

* Conduct regular supporter research, as requested, to ensure Retina UK remains innovative with its fundraising activities. 

* Support with updating the database and printing letters for the Trusts, Foundations and Corporates proposals, reports and thank you letters.

* Ensure that our webpages are regularly updated with new events, ways of getting involved, photographs, case studies and impact quotes.

* Liaise with venues, supporters, exhibitors and attendees ahead of fundraising events and activities, including our Conferences, Sight Village and key challenge events, including London Marathon.

* Thank supporters in the appropriate manner and update and refresh supporter letter templates quarterly to effectively communicate the value of donor contributions. Mix up our thanking methods – calls, letters, emails – as appropriate.

* Take a proactive approach in guiding supporters and potential fundraisers on how they can be involved with Retina UK.  Offer clear advice on fundraising opportunities and ensure incoming enquiries are directed to relevant activities that align with their interests and needs, by staying up to date on our products and ways they get can involved.

* Work collaboratively to maintain an efficient and practical administrative process and arrange, attend and take minutes at Income Generation team meetings as and when required.

* Any other duties as reasonably requested by the Head of Income Generation, Senior Management Team and Chief Executive.

Specifications (E = essential, D = desirable):

Skills & Experience

Minimum of 1 year working in a similar role - E                                 

Working in a small team - D                                                                 

Educated to ‘A’ level standard or commensurate experience - E

IT literate and highly adept in the use of MS Office Suite - E

Familiar with email and internet - E

High standard of written and verbal English and grammar - E

Database experience - E                                                                         

 Personal Attributes

Confident, polite and cheerful telephone manner - E                         

Quick learner able to act on initiative and in the absence of managers - E                                                                                           

An eye for detail and a flair for organisation - E                                     

Ability to empathise with people with disabilities (particularly visual impairment) - E                                                                                   

Able to manage a busy workload - E                                                   

Commitment

Empathy with Retina UK’s aims and objectives - E                         

Willing to live Retina UK’s values - E     

We have an exciting opportunity for a Caseworker to join the Children & Young People team in Lancashire, working 37.5 hours a week, based in Blackpool.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

We are looking for a Caseworker, to cover Wyre Fylde Lancaster and surrounding areas. You will be working primarily in targeted schools across your area and therefore this role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

The role will primarily be 121 bespoke Casework to meet the specific needs of our Service Users. There will also be some group work, which will include;

• Delivering Recovery Toolkit to young people in small groups within senior schools and some year six. (8 Groups per week).
• Completing assessments with young people, identifying and addressing and safeguarding concerns.
• Proactively targeting new schools to engage with the service in delivering group interventions.
• Responsible for case management, report writing, outcomes recording and collecting other data.

You will need: -

• Considerable experience of working with children and young people, experience of delivering groups would be advantageous.
• You will have a thorough understanding of the impact of Domestic Abuse on children and young people.
• Experience of risk assessment and case management.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.