Business partnerships officer jobs

Greenpeace is a movement of people who are passionate about defending the natural world from destruction. Their vision is a world where everyone has equal access to clean air, water, and energy; where the nature we love is protected, precious habitats are restored and communities are united by ambitious climate action.

This is a pivotal moment for the Key Relationships function as a newly formalised Events & Operations hub is established, with donor-facing events and the operational systems and processes that underpin high-value fundraising being brought together into a cohesive function. This integrated approach will ensure outstanding donor experiences alongside robust infrastructure to support pipeline management, forecasting, reporting and income growth.

We are looking for an exceptional Events & Operations Manager to lead this new hub, manage a team of two staff, and shape how events and operational infrastructure work together to support Major Donor, Trusts & Foundations, Legacy and Key Influencer programmes.

This role will suit a self-starter who is comfortable working with a high degree of autonomy and who takes genuine satisfaction in shaping a new role around the needs of the team. The postholder will be confident operating in ambiguity, able to take the lead in defining processes, and proactive in establishing clear, effective ways of working.

As Events & Operations Manager, you will:

• Lead the newly established Events & Operations hub within the Key Relationships team, managing and developing a team of two staff while actively delivering across both functions
• Plan, design and deliver high-quality donor-facing events, taking full ownership from briefing and creative concept through to meticulous execution and evaluation
• Deliver capital campaign ask events, donor networking events and supporter access moments for the key relationships team
• Work closely Team Heads to ensure events meet their objectives and are delivered to a high standard
• Work with Executive Directors to ensure they are well briefed when speaking at or attending events
• Lead on systems, infrastructure and compliance including CRM oversight, data integrity, GDPR, income reconciliation, forecasting, reporting and dashboarding in partnership with Finance and Data teams
• Oversee prospect research, pipeline management and performance tracking to ensure the operational backbone is in place for the Key Relationships team to be effective and drive income growth
• This is a hands-on leadership role that will actively deliver across events and operations while leading and developing others

Ideal skills and experience:

• Significant experience planning, delivering and evaluating high-quality donor or stakeholder events across in-person, hybrid and digital formats, with clear evidence of aligning events to cultivation and stewardship objectives
• Excellent project management skills, able to manage multiple complex workstreams simultaneously, meet deadlines, maintain high standards of detail and manage budgets effectively
• Demonstrable experience working in an operations or support role, with responsibility for coordinating systems, processes and infrastructure that underpin fundraising or relationship management activity
• Proven ability to design, improve and embed efficient, compliant systems and processes, including gift administration, data integrity, income reconciliation and structured pipeline management
• Strong experience using CRM databases or similar platforms, maintaining accurate data, overseeing data quality and confidently learning new systems and reporting tools
• Experience of leading and supporting others within a small team, contributing to a collaborative, inclusive and high-performing culture while remaining comfortable with hands-on delivery
• Clear evidence of working in a values-driven way, demonstrating commitment to collaboration, inclusion, continuous learning and role-modelling organisational values consistent with Greenpeace UK

Diversity and Inclusion

Greenpeace UK recognise the value in having a diverse workforce, as well as the importance of creating equal opportunities for all. Applications are welcomed and encouraged from people of all backgrounds.

Applications are particularly encouraged from people of colour, disabled people, and people who identify as working class now or in the past.

Candidates will be selected based on how well they meet the criteria for the role and all applicants will be treated fairly throughout the recruitment process. 

Anti-racism and inclusion commitments

Greenpeace UK wants its team to reflect the diversity of the communities it works alongside. It is committed to fairness, inclusion, and challenging discrimination and oppression in all its forms.

The environmental sector still has further to go when it comes to representation. Greenpeace UK has published ambitious race representation targets and, through its Anti Racism Plan, is working proactively to achieve stronger representation of people of colour, particularly within leadership positions.

As part of this commitment, a Guaranteed Interview Scheme (GIS) is being piloted. Greenpeace UK aims to offer an interview to everyone who opts into the scheme and meets the essential criteria. Guaranteed interview applications will be processed by QuarterFive and shared only with the Greenpeace UK recruiting manager and HR team.

If you identify as a person of colour and meet the essential criteria for the role, you can choose to opt in to the Guaranteed Interview Scheme.

Don’t meet every single requirement? Research shows that women and people of colour may hesitate to apply unless they meet every area of the person specification. If you’re excited about this role but don’t meet all the criteria, you are encouraged to apply.

Employee benefits include: 

• 25 days annual leave for full-time staff, with additional leave accrued according to length of service up to a maximum of 32 days
• Once a month, all Greenpeace staff take an organisational ‘breather’ day where the office closes with no expectations of output on these days
• Office closure normally occurs between Christmas and new year and staff are not required to use annual leave to cover this period
• Employer pension contribution of 8.5% of basic salary, provided employees contribute at least 3%
• Interest free season ticket loan, or a tax efficient bicycle loan
• Life assurance scheme (4 x annual salary)
• Employee Assistance Programme that includes access to free confidential advice with a qualified counsellor

JOB DESCRIPTION – Finance & Operations Administrator

0.9-1FTE, 6-month fixed term contract, possibility of extension

Reporting to: Director of Organisational Development & Operations
(Director of OD and Ops)

About us

Collaborate helps people, organisations and partnerships work better together to develop more effective and equitable approaches to tackling complex social challenges.

To achieve this mission, we act as change partners to public and voluntary sector organisations. We help people to collaborate across sectors, reform public services, put citizens and service users at the centre of their work, develop collaborative and system leadership skills, engage with civil society, and learn together to support change. As a social purpose organisation, we also share the learning from our work, create tools and resources to support collaboration, connect change makers and host events.

Please see our website for more information about what we do.

About the role

We’re looking for a highly numerate, well-organised person to support our finance and operations functions, being vital to the smooth and effective running of the organisation and contributing to some client projects. 

You will provide a vital link between our finances and the wider organisation, bringing an operational understanding of our projects to support our effective financial administration. This role also enables our practice delivery team by supporting our business development and external communications. All of this work will require a high level of attention to detail and adept prioritisation and organisational skills.

Working through a period of change will: 

• require a willingness to be adaptable and develop new skills

• bring genuine opportunities for learning and to shape new processes

• require prioritisation and organisation

As with all of our roles, you should seek to embody the values of the organisation in all that you do.

Job responsibilities 

You will be supported by and work closely with the Director of Organisational Development & Operations (OD & Ops) and will liaise with our external accountants.

In a varied role you will respond to the needs of your colleagues, clients and the organisation. Typical tasks include, but are not limited to, the following: 

Finances

• Accuracy - ensure we have complete and accurate organisational financial records and information

• Improvement focus - identify, develop and implement improvements to our financial and operational processes and systems

• Communication - be the first point of contact internally and with our clients with queries, supporting us to get paid in a timely way

• Cashflow management - manage our invoicing schedule and sending out invoices; tracking our expected payments

Operations

• Project management support - eg. during contracting, project set-up, monitoring against budgets, project closures and supporting with any reporting or analysis

• Information clarity and accuracy - for our projects on our project platform 

• IT point of contact - with our IT agency and for our team; set up new users or devices

• Data management - support the Director of OD & Ops to ensure we adhere with our data processing obligations under GDPR and manage our systems and information securely

Organisational responsibilities

• Business development support - monitor opportunities, contribute to bids and proposals through research, compiling information, proof reading, developing budgets and project visuals

• External communications - keep our website up-to-date with new posts; coordinate Collaborate’s LinkedIn posts

• Values-alignment - contribute to a positive and collaborative team culture, contributing and sharing insights, and reflecting Collaborate’s values of purpose, equity, learning, relationships and trust through all aspects of your work

Skills and experience we are looking for:

We don't expect that you will already have experience of doing all of the tasks above. We believe in appointing based on potential rather than simply on past performance. You should have some demonstrable experience in the skills below, which could come from a combination of work, voluntary and/or personal experiences. 

You will be supported by and work closely with the Director OD & Ops and will work alongside our external accountants, all of which will support your ongoing learning and development.

Essential Experience

Some professional experience in a role

• working with numerical data/finance, on Excel and/or databases

• coordinating operational processes, with some project management

Required Skills

• Meticulous attention to detail will be required, whether checking financial data or checking our website for typos

• Good communication skills, balancing clarity with friendliness to clients where appropriate and building strong working relationships with colleagues

• Excellent organisational skills, being able to prioritise effectively and sequence tasks and activities to improve efficiency and the quality of outcomes

• Ability to work independently and able to take responsibility for tasks through to completion

• Ability to know when to ask questions and knowing when to escalate

• Learning mindset and improvement-focused

Important to know:

• Salary: £30-£33,000 pro rata

• 6-month fixed term contract, with potential to be extended

• Location: we’re a London-based office in SE1, open to hybrid working arrangements, with at least one day in the office per week

• Working hours: 33.75-37.5 hours per week across Monday-Friday, open to exploring flexible working requests that match organisational needs with personal preferences 

• Additional holiday over Christmas, on top of 25 days' holiday (pro rata) and bank holidays

• Pension contribution (currently 5% employee and 3% employer within qualifying thresholds)

• Options for multi-purpose loans, bike-to-work scheme, eye tests, enhanced parental leave pay and we're open to exploring more...

• Being part of an inclusive, team-led, learning environment!

Next steps

• Apply here by midday on Monday 9th March 2026.

• First Interview 17th March - you will meet Hannah Tomlinson for c. 30 minutes.

• Second Interview 19th March - you will meet Victoria Walpole and Sarah Thomas (post’s manager) for an hour. You will be asked to complete a short 30-minute task in advance.

• Offer - we are hoping to make an offer within a week of the second interview. 

• Start date - immediate start or after any required notice period.

Please note that due to short timelines we have little flexibility on the interview dates, so please contact us if this is a concern.

Our commitment to our team

We seek to be a genuinely collaborative organisation, sharing ideas across the team through weekly team meetings and regular learning sessions. We collectively consider our broader strategy, examine and share learning across our projects, and explore how we might develop our work and our thinking.

As a Living Wage employer, we believe in paying our team fairly, support flexible working and are committed to promoting equity of opportunity for all. 

Being equitable, inclusive and fair is not easy or simple and we are challenging ourselves, talking, working and learning about how we can continue to do this better. We aim to create an inclusive working environment in which all individuals are able to make the best use of their skills and are enabled to thrive.

Location: Contracted to our Peterborough office with the flexibility for hybrid working
Contract Type: 12-month fixed term contract – maternity cover
Full time: 37.5 hours per week
Salary: £36,000 - £42,000 depending on experience
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.

Closing date: Sunday 29 March 2026

Telephone interviews will be held week commencing 30 March and in-person interviews will be held in Peterborough week commencing 6 April 2026

No agencies please

Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.

This is an exciting opportunity for anyone who thrives in a fast paced, ambitious environment. We want to prevent kidney disease from becoming a public health emergency and find better treatments for kidney patients sooner.

We are looking for a talented philanthropy manager who will be responsible for a portfolio of prospects and donors to build long lasting and highly engaged relationships. Working closely with the head of philanthropy and the major appeals manager you will play a key role in growing our income from major donors over the next 3-5 years by building a pipeline of new and existing donors and securing five and six-figure gifts.

This external facing role will manage our mid to high value prospects and donors and you will build personal relationships though understanding donor motivations, delivering tailored funding proposals and communications, and creating a bespoke donor journey with the aim of increasing their giving and connection to the cause.

We operate a hybrid, flexible working style and regular weekly office attendance is encouraged. The role is contracted to our Peterborough office. You will also be required to regularly attend external meetings and events.

If you are interested in the position, please complete the online application form and submit together with your CV.

We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.

About Kidney Research UK:

Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.

At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.
Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.

Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.

Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.

You may have experience of the following: Philanthropy Manager, Partnerships Manager, Head of Philanthropy, Head of Partnerships, Fundraiser, Senior Fundraising Officer, Fundraising Manager, Head of Fundraising, Major Gifts, Corporate Partnerships, Business Development Manager, Charity, Charities, Third Sector, NFP, Not for Profit, etc.

REF-227 011

Job Purpose

This role sits at the heart of Operation Smile UK’s five-year strategy to deliver transformational growth across all income streams. As Retention Fundraising Lead, you will be instrumental in delivering on three of the four core strategic priorities:

1. Build Regular Giving – retain and maximise value from the regular giving base

2. Drive All Donors to Legacy – ensure donors experience best-in-class stewardship, increasing their loyalty to the charity with an objective of feeding into legacy and long-term giving goals.

3. Maximise Growth Through Digital Fundraising Integration – leading the expansion and optimisation of digital growth for all existing supporters.

The Retention Lead is responsible for delivering Operation Smile UK’s strategic individual giving retention and legacy marketing programme. This role is key to driving income growth from our existing donors from the point of recruitment, maximising value and minimising attrition from the regular giving pool and generating and retaining legacy actions and prospects.

You will lead on the strategy, planning, delivery and evaluation of retention campaigns, with full accountability for managing significant budgets, agency partnerships and performance metrics.

You will support the development of the Legacy strategy, be instrumental in planning legacy activity and delivering legacy marketing for the existing supporter base across all income streams and methods of support, from Partnerships, Volunteers and public fundraisers.

This is a senior, hands-on role suited to an experienced Individual giving fundraiser with strong commercial acumen and a data-driven mindset.

Key Responsibilities

Strategic Campaign Leadership

• Develop and implement the retention strategy, aligned with income targets and supporter growth objectives.
• Lead on the planning and delivery of campaigns across cash, donor stewardship, legacy prospecting and stewardship, welcome, conversion, reactivation and upgrade appeals.
• Lead on strategic development of the cultivation journey to ensure Operation Smile maximise growth through digital channels.
• Monitor and report on campaign performance, providing insight-driven recommendations to optimise results.
• Drive testing and innovation to expand existing approaches and introduce new ones within acceptable risk and return parameters.

Budget Ownership & Performance Monitoring

• Take full responsibility for retention and legacy budget management, income forecasting and cost control.
• Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, value and response, retention and conversion metrics and long-term value across all supporter groups channels.
• Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short term and long-term channel performance evaluation.

Line Management

• Provide day-to-day leadership and support to the Retention team, ensuring clarity of objectives, effective workload management, and professional development opportunities.
• Conduct regular 1:1s, annual appraisals, and performance reviews for direct reports, supporting their growth and accountability.
• Foster a collaborative and inclusive team culture, encouraging innovation, learning, and high standards of delivery.
• Provide strategic and operational direction to external agencies or freelancers working on retention projects.

Agency & Partner Management

• Manage day-to-day relationships with external fundraising and creative partners.
• Lead on the relationship with the external fulfilment agency working with multiple internal stakeholders to ensure an effective partnership is in place.
• Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes.
• Negotiate contracts and hold suppliers accountable for delivery and performance.

Cross-Team and Market Integration

• Represent the retention and legacy programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery.
• Work closely with the Acquisition and Digital lead to deliver a seamless supporter journey from point of recruitment to donor communications.
• Work closely with the Philanthropy Manager to develop and manage the pipeline of HV/Major donors.
• Work closely with the Legacy administrator, Philanthropy Manager and Volunteer Manager to develop the legacy pipeline.
• Work closely to ensure all digital communications are aligned and support the retention strategy
• Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives.

Compliance, Risk & Best Practice

• Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator).
• Act as a key contributor to organisational risk assessments relating to income performance and supplier performance.
• Keep up to date with sector trends, innovations and benchmarks to maintain best practice.

Person specification

Essential Experience

• Extensive experience (ideally 5+ years) in Individual Giving, Legacy or fundraising acquisition roles.
• Proven success delivering multi-channel (including digital) retention campaigns for both cash, legacy and regular giving donors with strong ROI.
• Experience managing external agencies and suppliers to high performance standards.
• Strong background in regular giving retention.
• Demonstrable experience managing and reporting on retention budgets.

Skills & Attributes

• Strategic thinker with excellent campaign planning and execution skills.
• Highly numerate and confident using data for decision-making and optimisation.
• Strong project and stakeholder management abilities.
• Proactive, self-starting approach with high levels of ownership and accountability.
• Excellent communication and interpersonal skills, able to represent the organisation externally.

Desirable

• Understanding of retention and supporter journey optimisation.
• Familiarity with CRM, Dot digital and data system Donorfy.
• Experience with Power BI or other reporting tools.

First-round interviews are set for the week of 9th March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Zoe’s Place is seeking a Head of Fundraising to lead our team of fantastic fundraisers at the Middlesbrough Hospice. This position presents an excellent opportunity to join the Charity during a pivotal period in its development.

Zoe’s Place is unique, we are the only baby specific Hospices in the U.K., with hospices located in Middlesbrough and Coventry and strive to promote and maintain our commitment to the local communities in each area.

We’re incredibly proud of our hospices. We provide palliative, respite and end of life care to children aged 0 – 5 years old with life-limiting or life-threatening conditions.  With our team of specialist nurses offering 24-7 care and support, we’ve created a safe, caring and fun place, where parents know that their child will receive the best care possible - a home away from home.

The primary purpose of this position is to lead and manage the fundraising team, supporting income generation to successfully meet annual objectives. The individual in this role will oversee the strategic planning and execution of all fundraising initiatives at our Middlesbrough Hospice.  

The successful candidate for this position will demonstrate confidence, compassion, ambition, and strong organisational skills, along with the capacity for creative and strategic thinking. They should possess a genuine passion for their work, excel in independent tasks with minimal supervision, and have the ability to influence, motivate, and persuade others effectively.

Due to the nature of the position the post holder may need to work unsocial hours to meet the needs of the role.

Additional benefits:

• 5% salary employer pension contribution p/a.
• 27 days annual leave plus all statutory English bank holidays.
• Hospice closure between Christmas and New Year (annual leave allowance must be used).
• Mileage paid at 45p per mile for business miles.
• Free, on-site parking.
• Employee assistance programme and free counselling for employees and their family members (limited availability).
• Death in service benefit after six months of service.

Citizens UK

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Living Wage Foundation

The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.

Still part of Citizens UK today, the Living Wage Foundation continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 475,000 people and winning over £3bn of better wages for people who need it most.

Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.

Purpose

At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training.

Main Responsibilities

We are looking for highly motivated and organised individual to coordinate our accreditation scheme. The role will work with our network of employers, and support new organisations through the accreditation process.

The Programme Officer will lead our work in Yorkshire and Humber support our Managers to grow and deepen engagement with Living Wage Employers through our associated schemes. You will help to ensure our resources and publicity materials are well written and up-to-date, and to coordinate events to grow our employer network.

Working as the Programme Officer for Citizens UK, reporting to a Programme Manager, your main responsibilities will include:

Contribute towards the achievement of CUK and LWF’s strategic objectives

Understand how the role contributes to LWF’s purpose and the core mission of CUK.

Reliably implement CUK’s and LWF’s policies, procedures, and values in own work.

Work with CUK community organisers and leaders to promote civic engagement with and ownership of the Living Wage campaign.

Feed into the LWF strategy and objectives development.

Living Wage Accreditation:

Support key contacts at potential LW Employers through the accreditation process, from dealing with initial enquiries to guiding them through the employer journey, to checking and processing their accreditation.

Develop rewarding relationships with key employers, industry, and campaign partners within our networks to build interest in the Living Wage and deliver a high-quality experience to our accredited employers.

With support from the wider team, develop plans and strategies to grow the number of accreditations in specific regions or industries.

Collate and disseminate Living Wage criteria and policy issues through both internal and external facing guidance, whilst reviewing and monitoring its suitability.

Support the development and implementation of projects to promote and grow Living Wage accreditations and develop the quality of service offered.

Build and manage projects and achieve work targets effectively

Successfully progress projects and tasks incl. tracking performance and expenditure.

Deliver agreed areas of the LWF’s work plan and leading on agenda items to report into team meetings.

Support the growth and development of new and existing Living Wage schemes incl. Recognised Service Providers, LW Funders, LW Places, Living Hours, Global Living Wage and Living Work Consultancy.

Deliver personal work targets on time and to standard:

Respond to telephone and web-based enquiries by providing advice and support to employers and supporters.

Provide administrative support for all aspects of the accreditation journey, incl. processing accreditations, recognitions, and renewals.

Maintain LWF data on systems, incl. Salesforce employer database.

Support the maintenance of our systems to ensure efficient processes and develop reporting mechanisms for effective monitoring and evaluation of our impact and progress against plans.

Coordinate and administrate Steering, Advisory or Leadership Groups as required, incl. coordinating agendas, sending out timely papers, taking minutes and following up on actions.

Learning & expertise

Keep abreast of new developments in the accreditation space.

Apply new learning to work and respond effectively to feedback.

Work collaboratively with the LWF and franchise teams to share learnings and experience and ensure that we are meeting the expectations of our network and stakeholders.

Develop and manage external relationships

Effectively develop and support a range of external relationships.

Respond effectively to queries or requests from stakeholders.

Engage with a diverse range of external stakeholders to support and develop projects as required.

Communications

Communicate effectively within the LWF; ensuring that messages are reliably passed to those who need to know.

Represent the LWF coherently in writing and verbally.

Events and Communications.

Plan and organise events to celebrate and grow our network of LW Employers, incl. playing an active role in the delivery of LW Week and assisting colleagues with event logistics

Represent and speak on behalf of the LWF at internal and external meetings and events.

Develop or feed into employer resources incl. marketing materials, blogs, reports, templates, and guides.

Develop and manage internal relationships

Work effectively with colleagues across Citizens UK.

Work collaboratively within the LWF team and actively participate in the team to ensure we meet the expectations of our network and stakeholders.

Generate income and resources

Contribute to plans and proposals to grow sources of income/resource.

Take personal responsibility for the careful stewardship of LWF’s resources.

Personal Specification

(D) Desirable, (E) Essential

EXPERIENCE:

Comprehensive experience in an administrative role (E)

Experience of building positive relationships (E)

Experience of managing and updating Salesforce or similar databases (D)

Experience of delivering a range of high quality communications materials, including websites, reports, newsletters (D)

KEY SKILLS AND KNOWLEDGE

Excellent time management skills with the ability to juggle a wide range of competing demands (E)

Understanding of database and systems management (E)

Ability to take in and interpret information and present in a succinct manner (E)

Excellent communication skills, both verbally and written, combined with the ability to liaise with senior stakeholders (E)

Ability to act on own initiative to introduce and develop new systems as appropriate (E)

Strong attention to detail  (E)

Strong IT skills to include MS Office and database software (E)

Understanding of the policy and campaign landscape in the UK (D)

PERSONAL ATTRIBUTES

A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E)

A strong commitment to the Living Wage campaign and principles of Citizens UK (E)

About the application process

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.

Interviews will be in person in Leeds, week commencing 30th March.

Vice-Chancellor’s Office
Development, Alumni and Campaigns Office

Prospect Research Officer 
Ref: SC4931

Starting salary from £31,236 per annum, dependent on skills and experience, with an annual increment up to £37,694 per annum. 

UEA is advancing its ambitious £100 million Dare to Do Different Campaign, with Prospect Research playing a central role. We are seeking someone who can help drive transformational change.

In this role, you will work closely with our fundraising team to identify, research, and engage high‑quality prospects, helping to build a strong pipeline of major donor opportunities while upholding the highest ethical standards. Your insights will inform strategic fundraising aligned with the University’s key priorities.

The ideal candidate will be educated to at least A level (or equivalent qualification) or equivalent experience and have a good understanding of fundraising, along with strong research, organisational, and interpersonal skills.

You will join a collaborative, supportive team that takes pride in achieving excellent results. This is a valuable opportunity to make a lasting impact helping us meet campaign goals and shape UEA’s future.

This full-time post is available on an indefinite basis. 

UEA offers a variety of flexible working options and although this role is advertised on a full-time basis, we encourage applications from individuals who would prefer a flexible working pattern including annualised hours, compressed working hours, part time, job share, term-time only and/or hybrid working. Details of preferred hours should be stated in the personal statement and will be discussed further at interview.

Further information on our great benefits package, including 39 days annual leave inclusive of Bank Holidays and additional University Customary days, can be found on our benefits page.

Closing date: 16 March 2026

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.

Bioregional Learning Centre (BLC) is a place-based systems-change organisation rooted in South Devon. We work with communities, institutions and landscapes to grow the capacities needed for a regenerative, climate resilient, bioregional future.

We are seeking a Bioregional Learning Manager to help design and run a new learning programme in bioregional practice and to coordinate the emerging Bioregional Learning Alliance – an international community of practitioner-educators.

This is a new kind of role. We’re not looking for a ‘finished article’ or a conventional academic. We’re looking for someone who is values-led, curious and organised, and who wants to co-create something pioneering alongside others.

The role

You will:

• Co-design and evolve a practice-led curriculum in bioregional learning and leadership (online and in-person).
• Plan and manage courses and events, including a South Devon learning pathway and international partner offers.
• Coordinate the BLA, supporting meetings, communication and light-touch governance.
• Build and steward relationships with practitioners, communities and partner institutions (including universities and learning centres).
• Support communications, evaluation and programme administration (budgets, contracts, logistics).

Essential skills & experience

We expect you to bring most of the following:

• Deep alignment with regenerative, place-based and more-than-human ways of working
• Experience designing, coordinating or delivering adult / professional learning (formal or informal)
• Strong project and event management skills: planning, scheduling and managing multiple strands
• Confidence holding participatory online and/or in-person learning spaces
• Excellent written and verbal communication, comfortable engaging with diverse stakeholders
• Ability to work both collaboratively in a small team and independently
• Competence with digital tools for learning and collaboration (e.g. Zoom, Google Workspace, Mighty Networks, etc)

Desirable skills & experience

You might also have:

• Practical experience in bioregioning, regenerative design, community organising, landscape stewardship, or related fields.
• Experience partnering with universities, colleges or independent learning centres.
• Skills in monitoring, evaluation and learning (MEL), especially participatory approaches.
• Some experience of working with both the Global North and Global South.
• Experience with fundraising or developing paid learning offers.
• Familiarity with South Devon or another bioregion, and the ability to ‘read’ place.
• Arts-based, creative or storytelling practice connected to systems change or ecology.

If you don’t meet every single criterion but feel a strong resonance with the role, we warmly encourage you to apply.

What we offer

• The chance to help shape a pioneering bioregional learning programme with an active international network.
• A reflective, supportive working culture with mentoring from the Learning Programme Lead.
• Flexible, trust-based hybrid working.
• Significant scope for your own learning and practice development.

About Symphony Collective

Symphony Collective exists to build platforms and create spaces that help young people find and thrive in their purpose, using Arts, Education and Advocacy as tools.

What began as a vision has grown into a thriving ecosystem including music education, academic support programmes, wellbeing and social justice initiatives, live events, podcasts, short films and community convenings. As our work expands, so does the need for strong delivery and operational leadership.

The Role

We are seeking an experienced Head of Programmes to co-lead Symphony Collective alongside the Founder & CEO.

This is a senior, hands-on leadership role for an operational and delivery partner who will:

• Develop and implement our cross-pillar delivery strategy
• Embed strong operational systems across all programmes
• Oversee delivery staff, freelancers and contractors
• Ensure safeguarding, compliance and quality assurance standards are consistently met
• Translate vision into structured, scalable execution

While the CEO focuses on vision, partnerships, fundraising and storytelling, you will ensure that Symphony’s programmes run with clarity, discipline and operational excellence.

This role combines programme leadership with embedded operational oversight — it is as much about systems and structure as it is about delivery.

Key Responsibilities

Programme Strategy & Delivery

• Develop and implement Symphony’s cross-pillar programme strategy
• Oversee delivery across Arts, Academics and Advocacy
• Translate organisational vision into clear plans, timelines and execution
• Ensure quality assurance metrics and impact frameworks are embedded

Operations & Systems

• Design and implement operational systems and workflows across programmes
• Improve internal coordination, reporting and accountability
• Embed automation, tools and processes that support scale and efficiency
• Oversee safeguarding protocols and compliance processes

People Leadership

• Line manage programme leads, freelancers and volunteers
• Build an inclusive, high-performing delivery culture
• Support recruitment, onboarding and performance development

Governance & Risk

• Maintain operational integrity and risk awareness
• Ensure safeguarding standards are embedded across all delivery
• Support trustee reporting in relation to programme performance and compliance

Symphony Studios

• Oversee the day-to-day programme delivery within Symphony Studios
• Ensure the space functions effectively as a hub for education, creativity and community life
• Align studio operations with wider programme growth

Programme Areas

Arts — music school (choirs, live instrument tuition, production), podcasts, short films and live events

Academics — exam support (GCSE extra tuition), mentoring, soft skills and wider learning programmes

Advocacy — wellbeing and health campaigns, social justice convenings and community work (including our flagship event, TRIBE: Festival of Hope)

About You

You may come from the charity, social enterprise, education, arts or community sector and will bring:

• Senior programme or operational leadership experience
• Strong organisational and people management capability
• Experience building systems and structures in growing organisations
• A collaborative, values-driven leadership style
• Deep alignment with Symphony Collective’s mission and communities

Above all, we are looking for someone who wants to build something brave and meaningful, and who understands what it takes to expand opportunity, support social mobility and create inclusive spaces where young people from marginalised communities can belong, grow and imagine a bigger future.

Administration Officer - 14 hours per week – remote working.
Salary Scale £23,000 - £27,000 (pro rata)

A wonderful opportunity has arisen to join our small, passionate team. We are looking for a self-motivated individual who can commit to the Charitable Objectives of this Christian Charity. We are looking for a self‑motivated individual who is committed to the charitable objectives and Christian ethos of ICC.  This role has direct responsibility for day-to-day administration of the ICC UK remote office, including general donor and office support, as well as managing and maintaining the ICC UK Storage Facility.

A desirable part of the role includes supporting financial administration and reporting tasks. Knowledge of financial systems like Xero or Sage,  Direct  Debit management and Gift  Aid.

This is an exciting part-time role with a Charity caring for children and families with disabilities in China. International China Concern (ICC) has been established for over 30 years and the UK National Office is looking forward to our next phase of growth.

A Genuine Occupational Requirement (GOR) exists for the post-holder to be a practising Christian in accordance with the Equality Act 2010.

Main Responsibilities:

Office & Administrative Operations

• Manage day‑to‑day office operations to ensure a welcoming, efficient, and well‑organised working environment.

• Oversee office supplies, equipment, stationery orders, and relationships with vendors.

• Maintain digital and physical filing systems, ensuring documents are stored securely and are easy to locate.

• Support onboarding and practical arrangements for new staff, volunteers, and interns.

• Point of contact and responsible for maintaining the ICC UK Storage Facility. (Currently situated in Newcastle upon Tyne)

Executive & Team Support

• Provide administrative support to the Executive Director and wider leadership team, including diary coordination, travel booking, meeting preparation, and expense processing.

• Assist in preparing board papers, agendas, minutes, and follow‑up actions for ICC UK Board and sub‑committee meetings.

• Support internal communication by ensuring timely circulation of updates, documents, and scheduled reminders.

Finance & Compliance Support

• Assist with routine finance administration, including invoice processing, receipts collation, card reconciliation, and liaising with the ICC UK finance team as needed.

• Maintain accurate records for compliance, audits, safeguarding training, and policy renewals.

• Support contract and lease administration (e.g., office lease, supplier agreements, insurance renewals).

Event & Travel Coordination

• Coordinate logistics for UK events, training days, team gatherings, and visits from international colleagues.

• Manage bookings, venue arrangements, hospitality, travel itineraries, and attendee communications.

• Support international travel preparation, including documentation, itinerary organisation, and expense tracking.

Communications & Public-Facing Support

• Serve as a friendly first point of contact for enquiries via email, phone, and the ICC UK office address.

• Assist with maintaining contact databases and ensuring GDPR‑compliant data handling.

Systems & Organisation

• Maintain shared calendars, organisational systems, and internal workflows to ensure alignment across the team.

• Help ensure consistency of templates, branding, and standard documents across ICC UK.

General Duties

• Uphold ICC’s mission, values, and commitment to hospitality, clarity, and servant‑hearted support.

• Undertake other reasonable administrative tasks as required to support the smooth running of ICC UK and its partnership with ICC International.
   

Deadline for applications: 16th March 2026

Reg Charity No 1164736

ICC acknowledges our duty of care to safeguard, protect and promote the welfare of children. As such we are committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice requirements. Training will be provided where needed to ensure ICC’s policies and procedures on Safeguarding are adhered to.

The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment.

The offer of a permanent contract of employment will be subject to references and a 6 month probation period. 

JOIN OUR WORK TO SUPPORT OUR COMMUNITIES TO THRIVE

We are looking for an ambitious and Wellbeing and Learning Development Manager to lead two of our flagship wellbeing and employment projects, aimed at supporting purposeful activity, health and wellbeing. You will provide expert leadership and support to a small team, creating a culture that best supports our friendly community-based services. You’ll have an excellent eye for systems and structure, understand the importance of person-centred services and be able to spot and capitalise on development opportunities, from partnerships to funding. You’ll be passionate about reducing health inequalities and community work. You’ll believe in the power of partnership working to deliver the best outcomes for our community. 

ABOUT US

Southmead Development Trust is a Bristol-based charity made up of staff, volunteers, and residents working together to keep power in our community. We work alongside local people and partners to improve health, wellbeing, employment, and local pride — while tackling social isolation and bringing investment into the area.

Guided by residents, our vision is a thriving and healthy community. We provide the support, spaces, and services our community needs through our two well-loved sites: the Greenway Centre and Southmead Adventure Playground (The Ranch). These venues host a wide range of activities including wellbeing services, youth and play sessions, fitness classes, community groups, and local celebrations.

We’re proud to be a Disability Confident employer and welcome applications from everyone. We’re committed to building a team that reflects the diversity of our community. If you need any adjustments during the recruitment process or in the workplace, just let us know — we’ll do our best to support you.

ABOUT YOU

· 3+ years experience in a role supporting holistic wellbeing, employability or health

· Experience leading a team

· Experience developing cross sector partnerships for joint aims including facilitating meetings and information sharing

· Experience contributing to fundraising applications or business cases

· Understanding of the importance of employability and the connection with health and wellbeing

· Interested in health system change to support prevention and community-based models of working

· Project management experience, including programming, reporting, budgeting, evaluation

· Excellent working knowledge and understanding of managing safeguarding issues and ensuring best practice for service delivery

· Proactive and creative, with an aptitude for building relationships and problem solving

· Understanding of equalities and health inequalities

· An understanding of the complexity that may affect the participants of our services

· Good inter-personal skills with the ability to relate to others and build strong relationships

· Most importantly, you embody our values of:

· Positivity – Integrity – Excellence – Welcoming – Entrepreneurial

ABOUT THE ROLE

You will be key part of our Wellbeing and Communities directorate, offering vital support and strategic direction to our Learning and Wellbeing team to achieve our vision and meet funder requirements and coordinating the development of a new partnership aimed at improving health and wellbeing for people across North and West Bristol. You will lead a team that combines wellbeing and health and employment support, as well as offering support and synergy to other teams in the directorate. This role will ensure support for wider social issues, such as debt, housing, family and health barriers faced to engage with employment and learning opportunities.

You will work closely with our Senior Wellbeing and Learning Coach to develop interventions to improve confidence, physical and mental health and employment prospects.

You will work closely with our Wellbeing and Communities Development Manager to ensure synergy between our wellbeing teams and develop our service offer.

DETAILS:

Location: Greenway Centre, Bristol, BS10

Contract: Permanent

Salary: £35, 455 - £36, 887 (with pending cost of living rise in April 2026)

Hours: fulltime, 37 hours per week

Reports to: Wellbeing and Communities Development Manager

Holiday: 33 days annual leave pro rata (inclusive of Bank Holidays), occupational pension, free membership to Greenway Gym and classes.

Sick Pay: 4 weeks over rolling year, pro rata

Training & Development Opportunities: All mandatory training and job specific training offered, e.g. First Aid, Safeguarding, Motivational Interviewing, Management and Leadership, Trauma Informed Practice and Reflective Practice.

Pension Contribution: Nest Pension Scheme, combined 7% (employer 3%, employee 4% as standard)

Benefits: free membership to Greenway Gym and classes, cycle to work scheme, cafe discount.

Sick Pay: 4 weeks at full pay over rolling year, pro rata

Pension Contribution: Nest Pension Scheme, combined 7% (employer 3%, employee 4% as standard)

Interview process: if you are successful in the shortlisting stage, you will be invited to an in person interview. This will consist of a series of questions, short presentation on your vision for the role and an admin task.

Deadline: 9am, Wednesday 4th March

RESPONSIBILITIES

Key Responsibilities:

Leadership and Partnerships

· To develop and contribute to forums and partnerships that support the growth of our work in North Bristol, including working closely with health partners (community health, Primary Care and acute services) and the learning and employment sectors to develop collaborative services.

· To oversee the Learning and Wellbeing Service and activities, ensuring they meet funder requirements, targets, and quality standards, and are safe, effective and well-managed, including oversight of reporting and budgets and providing leadership and guidance to the Senior Coach.

· To support the development and delivery of the Healthy Ageing Research Project and Community Consortium, working closely with the CEO and Wellbeing and Communities Development Manager.

· To deputise for the Wellbeing and Communities Development Manager at relevant meetings and support the ongoing development of the Communities and Wellbeing team to meet Southmead Development Trust’s strategic objectives.

· To embed community development principles across all work, including strength-based approaches, participant involvement, engagement, and the nurturing of volunteers to help build a resilient community.

· To ensure the safe and effective delivery of activities, interventions and services, including oversight of risk assessments, safeguarding processes, data recording and quality assurance, in collaboration with the Wellbeing and Communities Development Manager.

· To work alongside research partners to develop effective methods for evidencing the impact and effectiveness of interventions, activities and services.

Team Leadership and Line Management

· To lead and inspire the team to create a positive and collaborative culture.

· Coordinate, manage and supervise our Learning and Wellbeing team, and other practitioners as appropriate.

· To provide proactive performance management of staff via the Trusts’ processes, to include but not limited to, holding monthly one-to-one meetings, establishing development opportunities and training.

· To lead team meetings and ensure all practitioners have access to reflective practice and appropriate training

Systems and Marketing

· To work with SDT colleagues and others to improve systems and processes to best support services and other contractual obligations

· To be a key advocate for Beacon database

· To work alongside SDTs Communications Manager to ensure that our services and activities are known and understood by residents of Southmead and North Bristol

Relationship Development, Fundraising New Opportunities 

· Build relationships with external agencies, organisations and stakeholders to best support staff and participants and develop new opportunities for delivery and collaborative working. 

· Coordinate the Learning and Wellbeing steering group meeting, gathering feedback, advice and ideas to continually improve the service

· Work with teams across Southmead Development Trust to develop engagement and volunteering opportunities for participants.

· Produce content, with the support of the communications team, for social media, mail shots and other channels, to promote and celebrate our wellbeing and learning work

· To develop external funding bids and proposals to sustain and expand our programmes, working with colleagues from the Senior Leadership Team and across the Trust; supporting other income generating activities including supporting the development of tender responses to sustain health and wellbeing initiatives

General Responsibilities

All staff at Southmead Development Trust are expected to:

· Follow all Trust policies, procedures, and safeguarding requirements.

· Model our values: Positivity, Integrity, Excellence, Welcoming, Entrepreneurial.

· Work proactively, use initiative, and collaborate well with colleagues and the community.

· Maintain confidentiality, data protection standards, and a safe, inclusive environment.

· Take part in training, development, staff meetings and occasional evening/weekend work when required.

· Carry out any other reasonable duties to support the organisation.

PERSON SPECIFICATION

ESSENTIAL

· Passion, empathy and desire to support residents to lead healthier and happier lives through holistic, person‑centred, community‑based models.

· Experience of successfully developing and delivering community‑based wellbeing, health or employment services/interventions.

· Track record of developing proposals and securing funding for new wellbeing or health interventions.

· Experience implementing project plans, managing budgets, producing reports and meeting deadlines, and performance managing contracts or projects

· Experience of implementing systems and processes to improve service delivery and evidence.

· Experience of outreach, engagement and working directly with residents to shape and inform services.

· Excellent people management skills with proven experience of supporting, motivating and managing staff and volunteers.

· Experience implementing monitoring and evaluation systems and reporting to funders/stakeholders.

· Experience working holistically with people in 1‑2‑1 or group settings and achieving change.

· Excellent interpersonal, relationship‑building and communication skills with a range of stakeholders and diverse communities.

· Excellent IT skills including Word, Excel, email, web research and presentations.

· Understanding of health inequalities, complexity and barriers to employment/learning, and knowledge of community‑based interventions.

· Highly motivated with the ability to creatively problem‑solve.

· Capacity to work under pressure and adapt to changing workloads.

· Commitment to continual professional development and a personal drive for excellence.

· A flexible team player able to work collaboratively and adapt to changing needs.

· Ability to act as a positive role model and remain calm under pressure.

· Commitment to the charitable objectives and values of Southmead Development Trust.

· Willingness and ability to work outside normal office hours and across multiple sites when required.

· Flexibility to travel locally and work outside core hours as part of service delivery.

DESIRABLE

· Relevant employment, health or wellbeing qualification.

· Management and/or leadership qualification.

· Proven track record of working successfully with partner agencies (health, employment, GPs, NHS, VCSE partners) to deliver measurable outcomes.

· Up‑to‑date knowledge of public health, NHS service developments and funding sources.

· Knowledge of Southmead, North Bristol or similar communities and the issues facing residents.

Architects play a crucial role in our society. They design the buildings and environments where we live and work. The Architects Registration Board (ARB) is the professional regulator of architects. We maintain a Register to protect the public, so that anyone using an architect’s services, or a building designed by an architect, can be reassured that the design has been developed by an appropriate expert. 

The successful applicant will be a key member of the Qualifications Team, helping to deliver a rigorous cycle of quality assurance for educational standards and the prescription (recognition) of qualifications required to become an architect in the UK.This includes processing applications for a prescription from a variety of institutions, drafting comprehensive advisory notes, seeking clarifications from schools and presenting decision-critical papers to the Board for approval. You will also contribute to the continuous improvement and development of the prescription process and our workflow systems.

Applicants will require excellent analytical skills with the ability to interpret and report complex data; show highly developed interpersonal skills and excellent attention to detail; be able to confidently present evidence-based assessments and support conclusions on paper and in discussions with peers, senior management and external partners. 

The successful candidate will be a team player who shows the ability to work on your own initiative and deliver work to strict deadlines. Experience of working with a broad range of internal and external stakeholders at all levels and the ability and confidence to identify risk and escalate matters accordingly are essential. 

Please ensure that you review the job description and person specification, and make sure you download the full application pack from the ARB website. 

To make your application, you will need to submit the following documents: 

• CV and supporting statement demonstrating your suitability for the role (your supporting statement must be no longer than 1,500 words providing details and demonstrable evidence of any relevant skills and experience you might bring to the role, as identified within the job description and person specification. Please also include why you are interested in this role). 

• Completed declaration form and a conflict of interest form, both downloadable as part of the application pack. 

The closing date for completed applications is 9 March 2026 and no applications will be accepted once this deadline has expired. 

Interviews will take place on the Thursday 12 March and Friday 13 March online, via Microsoft Teams.

The benefits of working at ARB include: 

A flexible working policy 

There is an entitlement of 27 days holiday per year plus UK recognised Bank Holiday. 

A bank holiday swap policy 

There are subsequent increases to entitlement to annual holiday according to length of service. 

A pension scheme with an employer contribution from 8% to 14%, depending on your own contribution 

A health cash plan and health insurance and a comprehensive benefits package 

An annual pay performance framework that supports pay and career development 

Here at ARB, we are a small and diverse workforce. We want to create a genuinely inclusive workplace, where we embrace the differences of all our colleagues and celebrate diversity. We love to see applications from underrepresented groups and welcome applications from individuals, regardless of their background. 

About Us:

ARB is an independent professional regulator, established by Parliament as a statutory body, through the Architects Act, in 1997. We are accountable to government.

The law gives us a number of core functions:

• To ensure only those who are suitably competent are allowed to practise as architects. We do this by approving the architecture qualifications required to join the Register of architects.
• We maintain a publicly available Register of architects so anyone using the services of an architect can be confident that they are suitably qualified and are fit to practise.
• We set the standards of conduct and practice the profession must meet and take action when any architect falls below the required standards of conduct or competence.
• We set requirements for and monitor the continuous professional development that architects must undertake, to provide assurance to the public about the continuing competence of the profession.
• We protect the legally restricted title ‘architect’.

We want a world in which the built environment inspires those who live and work in it, reflects the needs of society so that people are safe and can live well, and helps to tackle the fundamental challenges our planet faces.

The contribution that regulation can make to this overarching purpose may be small, but we recognise that architects and other professionals in the built environment can achieve their own goals, potential and outcomes only if we are delivering effective regulation.

Supporter Experience Officer

Reports to: Individual Giving and Legacy Manager
Portfolio: Charity and External Affairs Portfolio
Service/Team: Fundraising
Hours: 37.5 
Location: Hybrid with 1 or 2 days a week in the Bristol Office

Job Purpose

To provide excellent supporter experience and donor stewardship, and to ensure efficient and accurate processing of fundraised income.

Responsible For

Day-to-day responsibility for supporter care of fundraising audiences – managing enquiries through phone, post  and online. Responsible for income processing onto the CRM of all donations. And supporting the portfolio in providing excellent supporter experience to retain supporters for the long-term.

Key Accountabilities

• Manage incoming post and communications from supporters and potential supporters, responding to queries within the SLA in a friendly, supporter-focussed manner.
• Income processing of all donations and month-end reconciliation, ensuring all information relating is accurate on the database.
• Manage administration of gift aid processes including scanning declarations and adding to the fundraising database.
• Manage administration of online giving platforms such as Just Giving, CAF and GoFundMe.
• Working to support the development and delivery of the Audience Journey Project.
• Ensure high quality of communications with all audiences at all times.
• Maintain knowledge of and develop all products offered by thefundraising team and identify areas where cross promotion can beutilised.

Quality, Compliance and Safety

• Supporting the Fundraising team to maintain the quality and integrity of fundraising data and work in partnership with the Database Officer to maintain and develop an effective database.
• Perform duties in line with Fundraising Code, GDPR and Hft’s Policies and Procedures.
• Adhere to and maintain Hft’s Health and Safety policies, standards and guidelines at all 
times.

Relationships

• Work with the wider team to support individuals and organisations in their fundraising activities, providing them with the materials, equipment and advice they need to maximise the success of their fundraising.
• Ensure that supporters are thanked appropriately and coordinating with the rest of the fundraising team to deliver the annual thank-a-thon and any other stewardship activities.
• Work with Reception and Finance with regards to enquires and fundraised income. 

Professional & Technical Expertise

• Able to provide outstanding supporter experience to all audiences.
• Understanding of fundraising and where different income is generated.
• Able to effectively manage a varied workload.

Other

• Carry out a range of duties and undertake any other duties as specified from time to time in accordance with Hft business requirements.
• It is the nature of the work that task responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way when the occasion arises in order that tasks which are not specifically covered in their job description are covered.

Person specification

What you need to be successful in this role

• Educated to degree level or significant equivalent work experience.
• Proven administration experience.
• A proven ability to organise and prioritise work including that of a team, whilst at times under pressure to meet deadlines and to carry out several tasks.
• Ability to work independently, using own initiative within Hft’s guidelines.
• Experience of working collaboratively within a team.
• Experience of, and competence in using computer packages such as Word, Excel, Outlook and PowerPoint.
• Experience of, and competence in using CRMs to create queries, export information, use dashboards and undertake other data requests.
• Good communication skills: in person, by telephone and in writing.
• Attention to detail, good teamworking skills with a positive and proactive attitude.
• Numeracy and literacy skills, with ability to compose letters to internal and external customers.
• Assertiveness skills.
• Creative and innovative.
• Proactive approach to fundraising.
• Ability to plan ahead for several projects at the same time.
• Willingness to learn new skills and new IT systems as required.
• Up-to-date knowledge of relevant Fundraising Code, GDPR and legislation changes.

Desirable:

• Experience of working in the charity sector or sales/customer service environment (desirable).

REF-226 752

Are you a passionate, values-driven fundraiser looking for a career-defining opportunity? Join WSUP at a pivotal moment as we grow our impact and strengthen our fundraising in line with our ambition to prevent and end homelessness in our community.

Click Apply, download our Recruitment Pack and find out about WSUP's strategic priorities.

This Fundraising Lead role (Maternity Cover) is central to our strategy - designed to secure sustainable income through community engagement, partnerships, and bold, values-aligned funding. You’ll lead the development and delivery of an ambitious fundraising strategy that aims to grow income to £400,000+ per year - supporting both WSUP’s immediate needs and long-term growth. This will include a blend of bid writing, challenge events, and community-led fundraising, working closely with volunteers, partners, and local supporters to build strong relationships and unlock sustainable income.  

Your work will help expand our trauma-informed services, embed lived experience across the organisation, and ensure we respond to rising demand with dignity and care- while building a local solidarity economy based on mutual support and community-led solutions.

We’re looking for a creative and strategic thinker with excellent relationship-building skills and a commitment to equity and inclusion. You’ll be working closely with our leadership team and wider network of partners and volunteers, shaping a fundraising programme that reflects WSUP’s grassroots ethos and the powerful stories at the heart of our work.

This is a unique opportunity to help shape the future of a trusted local charity - and to play a vital role in building a healthier, more just Greenwich for all.

Key Responsibilities

Fundraising & income generation 

· Trusts & grants: Research, write, and submit compelling funding applications to trusts, foundations, and grant-making bodies to secure new and repeat funding.

· Corporate & individual giving: Work alongside Service Delivery Manager and Deputy Service Manager to develop relationships with corporate sponsors and individual donors, creating engagement opportunities.

· Donor stewardship: Manage and nurture relationships with funders, ensuring timely reporting and impact updates.

· Donor stewardship: Provide timely and effective follow-up communications with supporters, ensuring they feel valued and engaged.

· Fundraising strategy: Support the development and implementation of WSUP’s fundraising strategy, identifying new opportunities for income growth.

· Event fundraising: Assist in planning and delivering fundraising events to engage supporters and raise unrestricted funds

· Financial oversight: Work with the CEO to develop fundraising budgets and ensure accurate income tracking.

· Financial oversight: Process cash and cheque donations for Community & Events income, including ensuring this income is processed and recorded accurately on our database which may include batch uploads.

· Campaigns & appeals: Develop and implement online fundraising campaigns, such as Winter Appeal or emergency appeals.

· Storytelling & impact reporting: Work with Communication Lead to share real-life stories that showcase WSUP’s work.

Person Specification

Essential skills & experience

· Fundraising knowledge: Understanding of trust, foundation, and corporate fundraising, with proven experience of writing successful grant applications.

· Communication skills: Strong written and verbal communication, with the ability to craft compelling proposals and reports.

· Relationship management: Ability to build relationships with funders, donors, and stakeholders at various levels.

· Organisational skills: Ability to prioritise workload, meet deadlines, and manage multiple projects simultaneously.

· IT proficiency: Strong skills in Microsoft Office (Word, Excel, PowerPoint), databases, AI tools and social media scheduling tools.

· Financial literacy: Ability to create fundraising budgets and financial reports.

· Compliance: Knowledge of fundraising legislation, including Gift Aid and GDPR compliance.

Desirable skills & experience

· Experience in a small charity setting, ideally within the homelessness or health-related sector, understanding the challenges and opportunities of grassroots fundraising.

· Experience organising donor engagement events or corporate sponsorship opportunities.

· Proven ability to use videos and infographics to enhance fundraising campaigns.

· Social media: Experience using social media for fundraising and engagement, with an understanding of digital marketing principles.

· Experience with volunteer management or coordinating fundraising volunteers.

Personal attributes

· Passionate about social justice and WSUP’s mission to support people in crisis.

· Self-motivated and able to work independently, with a proactive and creative approach.

· Adaptable and willing to take on a variety of tasks in a small but dynamic team.

· Resilient and resourceful, with a problem-solving mindset.

· Comfortable working in a fast-paced, evolving environment where flexibility is key.

What we offer

· The opportunity to make a real impact in a grassroots charity supporting local communities.

· Flexible working arrangements (remote work possible).

· Professional development and training opportunities.

· A supportive and inclusive team culture, with a strong emphasis on lived experience and trauma-informed practice.