Gift Aid Advisor

Team: Supporter Services 

Location: Chelwood Gate, East Sussex (Hybrid working, approximately 2 days per week office based) 

Work pattern: 35 hours, Monday to Friday 

Salary: Up to £28,454.94 per annum 

Contract: Fixed term until 31st December 2027 

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. 

Will you join us and make life better for cats? 

Responsibilities of our Gift Aid Advisor:  

• The purpose of this role is to be responsible for all aspects of the Gift Aid process, from the maintenance of Gift Aid record keeping on the main donor CRM and the Retail CRM, to the timely and efficient claiming of Gift Aid on the donations received at Cats Protection from HMRC. 

• You will work closely with colleagues to ensure that Cats Protection follows best practice in raising, recording, processing and claiming Gift Aid. 

About the Supporter Services team:  

• We sit within the Marketing & Income Generation directorate 

• The Supporter Services team is part of the Cats Protection Marketing & Income Generation directorate. We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted. 

• The Supporter Services team is also responsible for the management of the Gift Aid scheme for Cats Protection, claiming money back from HMRC to provide much needed assistance to the many cats and kittens in need of help. We look to provide the best service possible to our supporters, although we never stop striving to improve this service. 

• We currently have a team of 15 

What we’re looking for in our Gift Aid Advisor: 

• Experience of working in a Gift Aid role, preferably within a fundraising environment 

• Experience of office administration, maintaining recording systems and procedures 

• Working or volunteering in a fundraising environment 

• Excellent written and verbal communication skills 

• Ability to work with a high level of accuracy and attention to detail 

• IT literate - proficient with Word, Excel and Outlook and CRM databases 

What we can offer you: 

• 26 days’ annual leave plus bank holidays, increasing with service   

• A competitive contributory pension scheme and life assurance for peace of mind  

• Health and wellbeing support to help you stay well while working remotely  

• Flexible working options to support a healthy work–life balance   

• Access to discounted pet insurance to help care for your pet’s health   

• and much more, which you can learn about  

Interested? Here’s how to apply: 

Application closing date: 9th November 2026 

Virtual interview date: 17th, 18th & 19th November 2026 

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate.  

If successful, your recruitment journey will include: 

1. Application form 

2. Virtual interview via Microsoft Teams 

Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey