People & Operations Officer

People & Operations Officer

Florence Nightingale Foundation
London / Hybrid with 3 days a week in the office in SE1 1SZ
Full time (35 hours per week) with flexible working
Permanent
Salary £37,360

Excellent benefits including annual leave allowance starting at 27 days, pay progression scheme, flexible and hybrid working, employer pension contribution, death in service policy, personal and professional development opportunities, and Employee Assistance Programme

Are you proactive, organised and motivated by making things run smoothly? Do you enjoy a varied role where you can support people, improve processes and keep operations ticking over effectively?

Charity People are delighted to be working with the Florence Nightingale Foundation (FNF), a UK-based charity that supports nurses and midwives to promote health, improve care and save lives, to recruit a People & Operations Officer.

Inspired by the work of Florence Nightingale, FNF is a voice for the nursing and midwifery profession and is working across the UK and internationally to reach one million nurses and midwives by 2027 - enabling nurses and midwives to connect, lead and influence healthcare. FNF's focus is on improving health, clinical outcomes and patient experience through building nursing and midwifery leadership capacity and capability. They also convene and support nurses and midwives to shape the health and care policy agenda, creating a future where nursing and midwifery perspectives are valued and policies are informed by the professions' evidence, expertise and needs.

The People & Operations Officer will join a busy operations team in a multifaceted role, with responsibility for looking after the team and supporting the smooth, safe and effective running of the FNF office and day to day operations. The role has a strong focus on maintaining effective systems, coordinating activity and identifying opportunities for continuous improvement.

Key responsibilities

• Office and IT Management: Oversee the smooth day-to-day running of the office, acting as a key point of contact with the landlord and external IT providers. This includes coordinating office maintenance and supplies, supporting staff with IT setup and onboarding, monitoring IT support requests and escalating where needed, and helping to maintain a productive and welcoming working environment.
• Health and Safety: Conduct and support risk assessments, maintain incident reporting systems, and act as a trained fire warden and first aider (training provided), ensuring compliance with relevant legislation and supporting audits.
• HR Administration and Policy Support: HR Administration and Policy Support: Coordinate recruitment administration and onboarding of new staff, maintain accurate employee records and HR systems, support HR reporting, administer annual leave and benefits, and provide day-to-day HR administrative support. The role will also assist with reviewing and updating people policies, with guidance provided.
• Policy, Governance and Operations Support: Coordinate and support policy review processes and provide general operational support, including meeting coordination, minute taking, and event logistics and administration. This includes supporting organisational events, including a flagship annual event.

The People & Operations Officer will have experience of working in a varied operational or office-based role, ideally within the charity or not-for-profit sector, though candidates from other sectors with relevant, transferable experience are very welcome to apply. You will bring an understanding of, or experience in, health and safety management and will be confident managing relationships with external suppliers and providers.
You will ideally have experience of supporting HR processes and activities, reviewing and improving processes, and coordinating or implementing policies and procedures, though these are not essential.

With excellent attention to detail and strong administrative skills, you will be proactive and confident in suggesting improvements and helping to develop initiatives that improve ways of working across FNF. You will have strong written and verbal communication skills and demonstrate a high level of integrity and professionalism.

You will be highly organised, able to multitask and prioritise competing demands, and comfortable working in a role that combines responsibility, variety and hands-on delivery. You will have a good working knowledge of Microsoft Office and strong digital administration skills, with experience of using a CRM such as Salesforce desirable, or the confidence to learn quickly.

If you are excited by this opportunity and would like to apply, we would be delighted to hear from you.

How to apply
Please share an up-to-date version of your CV via the link below. Glen Manners at Charity People will be in touch with the full job pack and further details on how to apply. The application process is CV and Supporting Statement.

The closing date is 5pm on Sunday 19th April 2026
Interviews are scheduled for 30th April (online) and second stage in person, w/c 5th May.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.