Jobs

Are you an Early Years practitioner with a love for getting outdoors? We’ve got a job for you!

Location: We are recruiting 6 Training and Development Practitioners to cover the following areas: 

• Scotland

• South/South West

• London/ South East

• Midlands/Central

• Wales 

• North/North East/North West 

You will play a vital role in bringing My Nature Play to life in Early Years settings across your region. You will deliver engaging, hands-on outdoor training sessions for Early Years practitioners and support them to build the confidence, skills and enthusiasm to embed regular, high-quality nature play in their settings.

You will need: 

• Experience working in Early Years settings (for example: nurseries, preschools, childminders, or family hubs, local authorities' Early years teams).

• Early Years qualification or equivalent (in Early Years Education, Teaching, Child Development, or Playwork).

• Strong understanding of Early Years pedagogy, child development and play-based learning.

• A passion for helping children and families experience the benefits of outdoor play and nature connection. 

• Experience of delivering training, workshops or adult learning sessions.

• Confidence in leading practical outdoor sessions with adults and/or young children. 

• Ability to inspire and motivate practitioners with warmth, empathy and creativity.

• Excellent planning and organisational skills with the ability to manage and deliver your own varied workload.

• Strong written and verbal communication skills.

• A commitment to highest level of safeguarding and a clear DBS or PVG check. 

• Willingness and ability to travel across your region and occasionally elsewhere in the UK (with overnight stays when required). 

• UK Driving licence and a car. 

As Project Manager for My Nature Play, you will play a pivotal role in delivering one of LtL’s most ambitious and exciting Early Years projects. You will coordinate a national delivery team from our England or Scotland office, manage staff and LtL accredited network, support evaluation, and ensure that the project achieves measurable impact for practitioners, children and families. 

You will need:  

• Experience of managing large-scale, multi-site or multi-partner projects (ideally within education, environment or charity sectors).

• A passion for the importance of Early Years.

• Strong understanding of project planning, delivery and reporting processes.

• Excellent organisational skills and attention to detail, with the ability to manage complex timelines and multiple priorities.

• Experience of monitoring and evaluation, including data collection and reporting.

• Excellent written and verbal communication skills, able to engage diverse audiences.

• Strong partnership and relationship-building skills.

• Experience of working / qualification in yearly years education, Family work or play work

• Commitment to the highest level of safeguarding and a clear DBS or PVG check.

• Ability to travel across the UK, including overnight stays, and work occasional evenings.

If you don’t have meet all the criteria outlined but feel it could be the role for you, talk to us! 

Vision: Home-Start believes every parent should have the support they need to give their children the best possible start in life. Main purpose of job: To support Home-Start Southwark’s administrative and operations functions, enabling us to provide the best possible support to families with children under 5 in Southwark and Lewisham. 

Our ambition is to continue to develop outstanding services that meet the needs of our community; if you want to be part of our future, we would love to meet you to discuss this further.

The Organisation

This is a well-established national charity with an income in excess of £100 million, playing a vital role in supporting people affected by a major health condition. The organisation is values-driven, impact-focused, and undergoing continuous improvement in its financial operations. The Finance & Assurance directorate is a trusted partner across the charity, enabling better decision-making through high-quality financial insight and compliance.

The Job

As Financial Accountant, you'll lead a small team and report to the Head of Financial Accounting. You'll be responsible for producing accurate financial statements, managing audit deliverables, ensuring compliance with charity and company law, and driving improvements in financial processes and reporting. This is a hands-on technical role with leadership responsibilities, requiring collaboration across finance, systems, and planning teams to deliver a seamless finance function.

Key responsibilities include:
- Preparing statutory accounts and technical accounting adjustments
- Leading year-end processes and audit engagement
- Ensuring compliance with VAT, Corporation Tax, and Gift Aid
- Driving system and process improvements
- Supporting and developing Associate Accountants

The Person

You'll be a qualified (or part-qualified with suitable experience) accountant with strong technical expertise in SORP/FRS102 and experience in a large, complex organisation. You'll bring a track record of producing high-quality financial reports, managing audits, and improving performance through data and collaboration.We're looking for someone who:

- Communicates confidently with senior stakeholders
- Builds high-performing, accountable teams
- Is resilient, adaptable, and committed to continuous improvement
- Works collaboratively across departments and disciplines
- Champions inclusion and values-driven leadership

What's in it for You?

- A meaningful role in a purpose-led organisation making a real difference - Remote working with occasional office attendance
- Competitive salary in the region of £50,000-£55,000
- 27 days annual leave plus bank holidays, rising with service
- Up to 8% employer pension contribution
- Life assurance and income protection
- Employee assistance programme and wellbeing support
- Season ticket loan and cycle-to-work scheme
- Opportunities for professional development and career progression
- A collaborative, high-support environment focused on learning and impact

What to Do Now

If you're a technically strong accountant who thrives in a collaborative, mission-driven environment, I'd love to hear from you. Apply now or get in touch for a confidential conversation.

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We have an exciting opportunities for a Qualified and/ or Trainee Multidisciplinary Advocates to join our established and friendly Advocacy Team. 

We work for Rethink Advocacy, which is part of Rethink Mental Illness a national charity that has been transforming the lives of people severely affected by mental illness for over 50 years.

As an unqualified, inexperienced independent multi-disciplinary advocate, you will be required to enrol on the Level 4 Independent Advocacy Practice qualification and complete the course within a set timescale, using protected study time to focus on this. You will shadow experienced team members and then be observed providing advocacy to those who are eligible for our services until you are able to pick up a caseload of your own. You will receive training in the different remits of advocacy, instructed and non-instructed advocacy and safeguarding and be supported to develop a thorough understanding of the role and boundaries of advocacy. The role involves acting on the instruction of the people you support, empowering them to have a say in their situation, to understand their rights and any options open to them and supporting them towards self-advocacy. When providing non-instructed advocacy, you will ensure that the unique preferences and views of the person are taken into consideration in any decisions made by care providers.

As a qualified and / or experienced independent advocate, you will provide statutory and / or non-statutory independent advocacy to those who are eligible for the service within the community or care settings. This may include secure facilities, hospitals, care homes, supported living facilities and people within their own homes or temporary accommodation.

You will provide statutory and / or non-statutory independent advocacy within the community or care settings. This may include secure facilities, hospitals, care homes, supported living facilities and people within their own homes or temporary accommodation.

Advocacy is having someone by your side, and on your side, when you want to be more involved in decisions about your care, treatment and living arrangements. An advocate can talk through the situation you’re currently in and the options open to you. They can help you decide what you want and then communicate it to people. This is particularly useful if it’s difficult to understand things or to speak up and be heard.

Our Wandsworth and Richmond service provides a range of specialist advocacy services to Adults (and children) as appropriate across a range of disciplines.  We provide a range of statutory (instructed or non-instructed) and non-statutory advocacy support in secure units, hospitals, care settings or in the community, working with a range of health and social care partners.

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

Vision: Home-Start believes every parent should have the support they need to give their children the best possible start in life. Main purpose of job: To ensure Home-Start's Southwark’s finance and operations systems best meet the needs of the organisation, enabling us to provide the best possible support to families with children under 5 in Southwark and Lewisham. 

Our ambition is to continue to develop outstanding services that meet the needs of our community; if you want to be part of our future, we would love to meet you to discuss this further.

Practice Development Officer

We are looking for a Practice Development Officer to support the design and delivery of projects that influence local leaders and commissioners to improve the availability of evidence-based support for families across early family help and children’s social care.

If you want to join an impact-driven organisation, improving outcomes for vulnerable children and families, then apply today!

Position: Practice Development Officer x 2

Location: London/hybrid

Hours: Full-time, 35 hours/week

Salary: £46,125- plus generous benefits

Contract: Fixed term until March 2027

Closing Date: 9th November

The Role

The organisation supports local areas to use evidence to improve their services and outcomes for children and families. The Practice Development Officer will be part of a team who work with local leaders to support their decision making about how to increase the availability of services and approaches which have evidence of improving child outcomes.

As Practice Development Officer, you will support work that helps local services for children and families use evidence more effectively across Family Hubs, Family Help, and statutory social work. You will contribute to projects aligned with Foundations’ priority areas, including domestic abuse, supporting parenting, strengthening family networks and relationships for care experienced children. 

Your tasks will include organising and coordinating activities that support service improvement, designing and delivering learning sessions to build skills and confidence in using evidence, supporting the generation of new evidence to understand what works, and working with national organisations to promote the wider use of evidence in practice.

About You

We are looking for someone with an in-depth understanding of UK policy, legislation and practice relating to children’s services, including how this responds to the needs of vulnerable and disadvantaged groups.

You will have experience of:

• Practice in children’s social work and/or early intervention services
• Co-ordinating projects for service improvement or practice development in a relevant sector, for example local authority children’s services, health, or NHS
• Translating complex information into practical messages, advice, and tools.

The Organisation

This is a great place to work, where everyone is high performing and where together everyone can achieve impact that makes a real difference for vulnerable children and families. Focusing on using and championing high-quality evidence, working directly with government and local leaders, the team provides practical solutions and encourages change. This is an organisation with ambitious aims and people are essential to its success.

Benefits include:

• 30 days annual leave, plus one extra day off for your birthday, paid bank holidays with up to three which may be switched for religious observance
• Up to five days carers’ leave, in a 12-month period, three days paid
• Paid compassionate leave
• Enhanced sick pay
• Enhanced parental leave and pay
• 6% employer and 3% employee contribution. No limit on any additional employee contributions made via auto enrolment
• Employee Assistance Programme with 24/7 counselling, legal and information line
• Unlimited access to 24/7 GP
• Mental health support
• Life cover at x4 annual salary
• Bike to work scheme.

The organisation offers excellent salaries, learning and development opportunities, and a great office location situated in the heart of St James’s. Working in a hybrid and flexible way, the organisation recognises the importance of a good work-life balance. Please note that where staff live within approximately two hours travel of the office, they are expected to work onsite two days per week. For those based further afield, more flexible or home working arrangements can be discussed.

Do you want to work somewhere that values and celebrate diversity and are committed to providing an inclusive environment for all employees? People are at the heart of everything we do. It’s vital that the workforce reflects the diversity of stakeholders, and the wider society in the UK, and we actively seek candidates from diverse backgrounds and communities.

You may have experience in other areas such as Practice Development Advisor, Social Worker, Key Worker, Early Intervention, Early Intervention Officer, Childrens Service, Project Manager, Public Health, NHS.

This role is currently unable to offer sponsorship. Please ensure you have the right to work in the UK before applying.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation. #INDNFP

There will also be two drop-in sessions to find out more about the role:

• Tuesday 21 October, 3:30 – 4:15
• Wednesday 29 October, 4:00 - 4:45

To register to a drop in session please see our job pack to register. Please note that you will only need to attend one drop in session

Platform’s North Sea Workers’ Transition project is building towards a managed phase-out of oil and gas extraction in the UK North Sea. We’re organising for an energy industry that protects the rights and livelihoods of the current oil and gas workforce and directs wealth back to communities, especially those impacted by industrial change.

We have been working with offshore oil and gas workers and their unions for 5+ years. In 2023, we published a groundbreaking set of 10 demands for a just energy transition away from fossil fuels co-created with offshore workers: Our Power: offshore workers’ demands for a just energy transition. Since publishing the report we have launched public advocacy and media campaigns based on these demands - working alongside industrial trade unions, national and grassroots climate groups, and oil and gas workers. We coordinate a first-of-its-kind coalition of industrial unions and climate groups working together on national worker transition demands.

As living conditions continue to decline and the climate crisis deepens, we are looking for a motivated and creative campaigner, who is able to lead the next stage of the project, and who has a strong understanding of anti-oppression and energy justice.

About the role

The Worker Transition Campaigns Manager will work closely with our Worker Organiser and Public and Community Ownership Campaigner, supported by our Organising and Advocacy Lead, Research Lead and Communications Lead.

You will be responsible for strategising, project managing and delivering the project. Activities will look like:

• Coordinating an existing coalition of climate groups and trade unions, including holding relationships with a wide range of key stakeholders across movements;
• Developing and delivering political advocacy and public campaigns strategies to win Our Power demands - including public ownership of energy - at a UK and Scottish Government level;
• Supporting the work of Platform’s Worker Organiser(s) to build links with energy workers and involve them in media, political meetings and/or campaigning activities.

This post would sit within Platform’s internal collective management structure and would therefore be expected to support the collective management of the organisation in addition to finance and fundraising-related responsibilities. This includes line managing 1-2 staff members after the 6 month probation period and attending collective management meetings. 

Role Details

Hours: 4 days (32 hours) based on a 40 hour work week (5 x 8 hour days including a 1hr lunch break).

Contract: Permanent

Proposed start date: ASAP, depending on notice period.

Salary: £36,824.41 for 4 days (32 hours) per week (£46,030.51 FTE) is our baseline salary, adjustable according to our Socially Just Waging System. Terms and conditions apply.

Other benefits include: 30 days annual leave (pro rata) plus bank holidays, enhanced parental leave, enhanced sick pay allowance. We offer Wellbeing and Training and Development funds to all staff. All policies subject to review.

Location: The role will be formally based at Oxford House, Derbyshire Street, London, E2 6HG, but remote working is possible.

Most Platform staff are supported to work from home most of the time, but all permanent members of staff are expected to attend in-person meetings 3-4 times a year, usually at the London office, and other in-person meetings when required.

Responsible to: Management Group (MG), Trustees (in conjunction with the Treasurer) 

You can find more details about the person specification and job description on Platform's website. 

An exciting opportunity has arisen for a Senior Events Manager to join a leading national charity based in Central London.

This is a full-time, 12-month fixed-term role within the Events & Community Fundraising team, focused on developing and delivering an engaging and ambitious challenge events portfolio to maximise income and supporter engagement in support of the organisation’s vital work.

Key responsibilities of the role:

• Lead the planning, delivery, and growth of flagship challenge events, including a major endurance event and a multi-location walking series.
• Line manage an Events Executive and oversee the delivery of multiple bespoke fundraising events.
• Develop and implement multi-channel marketing campaigns to recruit participants and enhance supporter journeys.
• Manage six-figure income and expenditure budgets, ensuring events are delivered efficiently and within financial targets.
• Build and nurture relationships with suppliers, sponsors, volunteers, and internal stakeholders to ensure smooth event delivery.
• Provide strategic direction and identify opportunities to increase net income and event reach.
• Collaborate with colleagues across fundraising, communications, and senior leadership to report on performance and share insights.
• Ensure compliance with health and safety, insurance, and legal regulations throughout the event cycle.
• Represent the charity at key events, engaging with participants and supporters to strengthen relationships and build loyalty.
• Support the development of new fundraising initiatives and contribute to the overall success of the events programme.

Ideal candidate profile:

• Proven experience in delivering large-scale fundraising events or campaigns.
• Strong project management skills with the ability to manage multiple priorities and stakeholders.
• Excellent written and verbal communication skills, with confidence in engaging supporters and suppliers.
• Financially literate with experience managing significant budgets.
• Proficient in event management tools, CRM systems, and Microsoft Office.
• Creative, proactive, and solutions-focused with a collaborative approach to team working.
• Willingness to travel across the UK and occasionally overseas, including working outside core hours and weekends.
• Full UK driving licence required.
• Passionate about making a social impact and empathetic to the charity’s mission.

Location: Central London

Salary: £45,760

Working hours: Full-time, 35 hours per week

Working pattern: Hybrid, 2 days per week on-site

Contract: 12-month fixed-term contract

This vacancy is being actively shortlisted, so early applications are encouraged. We are an equal opportunities employer and welcome applications from all backgrounds.

Senior Practice Development Adviser

We are looking for a Senior Practice Development Adviser to lead the design and delivery of projects that influence local leaders and commissioners to improve the availability of evidence-based support for families across early intervention and children’s social care.

If you want to join an impact-driven organisation, improving outcomes for vulnerable children and families, then apply today!

Position: Senior Practice Development Adviser

Location: London/hybrid

Hours: Full-time, 35 hours/week

Salary: £53,300 plus generous benefits

Contract: Fixed Term until March 2027

Closing Date: 9th November

The Role

The team support local areas to use evidence to improve their services and outcomes for children and families. The Senior Practice Development Adviser will work with local leaders to support their decision-making on how to increase the availability of services and approaches that have evidence of improving child outcomes.

You will develop and deliver projects which increase the use of evidence in local services for children and families, in relation to the organisational priority areas, and provide senior input on service and practice development relevant to statutory social work and early intervention services. This will include working to encourage greater use of evidence in local service planning and delivery, supporting the generation of new evidence about what works, and liaising with national and local stakeholders to encourage and support evidence use.

About You

We are looking for someone with in depth understanding of UK policy, legislation and practice relating to children’s services, including how this responds to the needs of vulnerable and disadvantaged groups.

You will understand the role of evidence in improving local services and assessing their impact and be skilled in supporting others to engage with data and evidence

You will have experience of:

• Management of children’s social work and/or early intervention services, and an understanding of local multi-agency systems
• Working with local leaders and commissioners on service improvement or practice development in a relevant sector, for example children’s services, public health, or NHS
• Managing large and complex projects to time and budget
• Managing and motivating staff and non-staff teams.

The Organisation

This is a great place to work, where everyone is high performing and where together everyone can achieve impact that makes a real difference for vulnerable children and families. Focusing on using and championing high-quality evidence, working directly with government and local leaders, the team provides practical solutions and encourages change. This is an organisation with ambitious aims and people are essential to its success.

Benefits include:

• 30 days annual leave, plus one extra day off for your birthday, paid bank holidays with up to three which may be switched for religious observance
• Up to five days carers’ leave, in a 12-month period, three days paid
• Paid compassionate leave
• Enhanced sick pay
• Enhanced parental leave and pay
• 6% employer and 3% employee contribution. No limit on any additional employee contributions made via auto enrolment
• Employee Assistance Programme with 24/7 counselling, legal and information line
• Unlimited access to 24/7 GP
• Mental health support
• Life cover at x4 annual salary
• Bike to work scheme.

The organisation offers excellent salaries, learning and development opportunities, and a great office location situated in the heart of St James’s. Working in a hybrid and flexible way, the organisation recognises the importance of a good work-life balance. Please note that where staff live within approximately two hours travel of the office, they are expected to work onsite two days per week. For those based further afield, more flexible or home working arrangements can be discussed.

Do you want to work somewhere that values and celebrate diversity and are committed to providing an inclusive environment for all employees? People are at the heart of everything we do. It’s vital that the workforce reflects the diversity of stakeholders, and the wider society in the UK, and we actively seek candidates from diverse backgrounds and communities.

You may have experience in other areas such as Practice Development Advisor, Senior Practice Development Advisor, Social Worker, Social Work, Children’s Worker, Practice supervisor, Early Intervention, Early Intervention Officer, Family Help, Children’s Service, Project Manager, Public Health, NHS.

This role is currently unable to offer sponsorship. Please ensure you have the right to work in the UK before applying.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

There will also be two drop-in sessions to find out more about the role:

• Tuesday 21 October, 3:30 – 4:15
• Wednesday 29 October, 4:00 - 4:45

To register to a drop in session please see our job pack to register. Please note that you will only need to attend one drop in session #INDNFP

Stepping Stones is a small, local charity based in Southwark, supporting adults with learning disabilities to live more connected, creative and fulfilling lives. We believe that everyone deserves a space where they feel seen, valued, and able to express themselves, and that community, creativity, and consistency are key to making that possible. Each week, we run a range of inclusive activities, including music, dance, art, gardening, drama and digital skills. Our sessions offer a fun, safe, welcoming environment where adults with learning disabilities can build friendships, grow in confidence, explore their creativity and feel a true sense of belonging. Many of our learners face social isolation, anxiety, or barriers to taking part in mainstream services. Stepping Stones provides a vital bridge of a consistent community space where people are encouraged, included, and celebrated. 

We’re looking for a friendly, organised and proactive person to join us as our new Activities and Volunteer Coordinator. This is a hands-on, people-focused role. You’ll be the go-to person for keeping our weekly sessions running smoothly, supporting facilitators, welcoming learners, managing session admin and planning community events like our summer show and Christmas party. You’ll also take the lead on developing our volunteer programme by recruiting, inducting and supporting the amazing people who give their time to help make Stepping Stones such a special place.

You’ll be supported by our Charity Manager and work closely with a small, passionate team who care deeply about inclusion, wellbeing and creativity.

We’d love to hear from you if you:

• Have experience working with community groups and adults with learning disabilities (or similar settings)

• Are friendly, organised and calm under pressure

• Know how to manage volunteers with empathy and clarity

• Understand safeguarding, health & safety, and inclusive practice

• Are confident with admin, registers and MS Office programmes.

What we offer:

• A values-led, community-based charity where you can really make a difference

• A part-time, term-time role that could work around other commitments

• A supportive team and space to grow with the role

• Strong potential for extension beyond the first year

About Women in Prison

Women in Prison is a national, women-led, feminist organisation.  We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.  
 

Job Purpose:

Women in Prison’s Advocates deliver high-quality, trauma-informed, independent advocacy for women in communities and in prisons, which focuses on early intervention, and holistic provision as part of a ‘whole system’ multi-agency response that looks to address the root causes of women’s offending.

Key Responsibility Areas

1. Provide high-quality, trauma-responsive advocacy and support to a caseload of women in contact with, or at risk of being in contact with the criminal justice system.
2. Undertake risk and needs assessments and co-producing bespoke support plans with women across the nine pathways to reoffending.
3. Monitor case management systems to ensure accurate and timely data recording, aligning with contract KPIs and WIP policies.
4. Champion the core values of Women in Prison, including social justice and feminism in all internal and external communications, articulating their importance to the work we do.

For the full list of responsibilities, please download the recruitment pack.

Hybrid role (commitment of 3 days in our West London office every week)

35 hours per week

To start as soon as possible

Are you a seasoned marketing professional ready to bring your expertise to a mission-driven organisation? Do you combine strategic thinking with creative flair, and thrive in environments where innovation and continuous learning are valued?

AllChild is looking for a creative, data-driven Marketing and Communications Manager to turn strategy into standout campaigns that inspire action and deliver results.

You’ll be at the heart of our integrated marketing-leading multi-channel campaigns, crafting compelling content, and building audience journeys that deepen engagement and drive income. From digital strategy to media relations, you’ll help shape how the world sees and supports AllChild.

You will own:

• Planning and delivery of weekly engagement (questions, polls, creator replies) aligned to campaigns
• Day-to-day management across priority channels; respond, route, and nurture advocates
• Newsletter strategy and audience growth
• Media relations and brand storytelling
• Content creation and activation
• Performance tracking and optimisation
• Collaboration across teams and with external partners

Further information and details on how to apply can be found in the Job Pack.

Closing date: 7 November 2025

We have an exciting opportunity for a Service Delivery Assistant to join the Victim Support team in Gwent, working 22.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is expected to provide remote evidence site administrative support at Caerleon police station as required alongside supporting the local service delivery team. This role is based in Pontypool Police Station, Pontypool, it is offered on a hybrid working basis and there is a requirement for travel throughout the area.

As a Service Delivery Assistant you will:

• Provide high quality administrative support to the team and service
• Update and maintain manual & computerised database & case management systems & records
• Manage incoming and outgoing mail, telephone and general queries into the service
• Collate information and correspondence to internal and external contacts
• Liaise with referring agencies to improve referral information and the general referral process for victims
• Providing general office administration support including photocopying, filing, data entry, ordering of office supplies, processing invoices, raising purchase orders and minute taking at meetings
• Help to coordinate external communication, management of local social media accounts and preparation of materials to help promote the service

You will need:

• Effective verbal/written communication and numerical skills.
• Experience of working in an administrative role and undertaking a variety of administrative duties.
• Experience of providing general office support to a team of professionals.
• Experience of working and adhering to policies, processes and procedures.
• Understanding and knowledge of the requirements relating to confidentiality and data protection.
• Understanding and knowledge of equal opportunities and diversity.
• Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
• Strong IT skills and experience of using Microsoft Office suite and case management systems/databases.
• Good customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
• Ability to work on own initiative and with minimal supervision to achieve deadlines.
• Excellent record keeping skills with a focus on quality and accuracy.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.