Client service manager jobs

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings. 

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

 It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

If you've applied for this role previously within the last six months, we encourage you not to reapply as we already have your details saved on our system and will contact you if a suitable position becomes available.

Closing date: Midnight on 19 January 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: 28 January 2026

Make a difference every day at Brent Carers Centre

At Brent Carers Centre, we believe unpaid carers deserve recognition, respect, and support — and so do our staff.

Join our team and be part of a warm, inclusive workforce where compassion meets action.

The role of advice, information and advice worker for the adults team contributes directly to improving the lives of unpaid carers across Brent, giving you the chance to see the impact of your work first-hand.

Whether you’re developing new skills, building lasting relationships, or championing carers’ voices, you’ll find your career here both meaningful and rewarding.

About Brent Carers Centre

· We’re a trusted local charity supporting thousands of unpaid carers across Brent.

• Our services range from advice and advocacy to support groups and activities.
• We work closely with health, social care, and community partners to ensure carers are recognised and supported.
• Our team is passionate, diverse, and committed to making Brent a better place for carers.

The Role

• Delivering high-quality support to carers, helping them navigate services and access the help they need.
• Build strong relationships with carers, professionals, and community organisations.
• Contribute to projects that raise awareness of carers’ needs and champion their rights.
• Work collaboratively with colleagues in a supportive, values-driven environment.

What We’re Looking For

• A passion for making a difference in people’s lives.
• Strong communication and interpersonal skills.
• Ability to work flexibly and adapt to changing needs.
• Previous experience giving benefits advice and information.
• Experience in health, social care, or community work (desirable but not essential).

What We Offer

•  Professional growth: Training, mentoring, and opportunities to develop your career.
•  Inclusive culture: A diverse team where everyone’s voice is valued.
•  Impact: The chance to see the difference your work makes every day.

How to Apply

If you’re ready to join a team where compassion meets action, we’d love to hear from you. Apply today and help us champion carers in Brent. Please complete our application form, submit your c.v a long with a cover letter setting out how you meet the person specification.

Financial Controller  

Location: Central London (West End)
Contract Type: Permanent
Salary: £50,000 -£55,000 per annum

· Play a key role in the finance function for a global membership organisation with 160+ years of industry expertise

· Hybrid working with 27 days holiday and 7% employer pension contribution

· Hands-on role managing month-end close, management accounts, supporting year-end, accounts payable/receivable and credit control

· Opportunity to develop junior finance staff and shape financial processes in an evolving organisation

· Work within a collaborative environment that values flexibility and proactive problem-solving

Our client is a well-established global membership body serving the maritime industry, seeking an experienced Financial Controller to lead their finance function. If you're a qualified accountant with strong hands-on experience in transactional accounting, month-end close, management accounts and team management, this permanent role offers the chance to take ownership of the finance operation within a dynamic, forward-thinking organisation based in central London.

Company Overview

Our client is a professional membership organisation founded over 160 years ago, bringing together naval architects, maritime engineers and associated professionals across 140 countries. The organisation drives innovation in the maritime sector through technical excellence, publications, events and learning programmes. With a mission to advance the art and science of their industry, they foster interdisciplinary conversation around emerging topics including artificial intelligence, decarbonisation and autonomous systems. The organisation operates in an evolving environment that values collaboration, flexibility and proactive approaches to change.

Position Overview

As Financial Controller, you will report to the Director of Finance & Resources and will lead the day-to-day finance operation, taking ownership of transactional accounting and the month-end close process. You'll maintain the general ledger, ensure data integrity across systems, and manage accounts payable, accounts receivable and credit control functions. The role involves coordinating payroll, preparing management accounts and VAT returns, supporting budget preparation and assisting with year-end accounts and audits. You'll also supervise junior finance staff and contribute to office management and health and safety responsibilities, playing a key part in the organisation's financial stability and operational success. Ambition to take on more responsibility and transition into a Finance Director role in the future is also a possibility in this role.

Responsibilities 

· Lead and oversee the month-end close process, ensuring accuracy and timeliness of financial reporting

· Manage accounts payable and accounts receivable functions, including credit control activities (with support from Finance Assistants)

· Maintain the general ledger and ensure data integrity between accounting systems

· Coordinate payroll administration and liaise with external payroll providers

· Prepare management accounts and financial reports for internal stakeholders

· Prepare and submit VAT returns in line with regulatory requirements

· Support budget preparation and variance analysis throughout the financial year

· Assist with external audit processes and year-end financial statement preparation

· Supervise and develop junior finance team members, providing guidance and support

· Contribute to office management and health and safety responsibilities

· Identify opportunities to improve financial processes and systems efficiency

Requirements

 · Fully qualified accountant (ACA, ACCA, CIMA or equivalent professional qualification)

· Minimum 5 years' experience in a hands-on finance role with transactional accounting responsibilities

· Proven experience managing month-end close and preparing management accounts

· High-level Excel proficiency and ability to work with financial data confidently

· Experience with accounting software (Sage experience is advantageous)

· Proactive self-starter with strong attention to detail and accuracy

· Right to work in the United Kingdom

· Experience in the not-for-profit or membership sector is advantageous

· Familiarity with CRM systems is advantageous

Benefits 

· Salary: £50-55k

· 27 days annual holiday plus long service leave

· 7% employer pension contribution

· Hybrid working arrangement (office and home-based)

· Standard working hours: 9.00am to 5.00pm

· Opportunity to develop and mentor junior finance staff

· Exposure to a global membership organisation operating across multiple countries

Alongside this competitive benefits package, you'll join a collaborative organisation that values flexibility, proactive problem-solving and cross-functional teamwork. Our client operates in an exciting strategic phase, welcoming individuals who thrive in evolving environments and enjoy variety in their work.

How to Apply 

If you're a qualified accountant with strong hands-on finance experience and the skills to succeed in this role, we'd like to hear from you.

Please send your CV by the closing date of Wednesday 21st January at 12 noon.

Interviews will be held in late January and early February.

Fundraising and Communications Officer

We are seeking an ambitious fundraising and communications professional to help shape the next chapter of a long established Bristol based HIV charity at a pivotal point in its journey.

Position: Fundraising and Communications Officer

Salary: £31,537 to £33,699 full time equivalent

Location: Bristol, hybrid working available with some office based time required

Hours: Full time or part time, minimum 22.5 hours per week

Contract: Permanent

Closing date: 9am Monday 12 January 2026

Interview date: Monday 19 January 2026

About the role

This is a dual focus role combining community fundraising, partnerships and strategic communications. You will play a central part in growing income, strengthening relationships and amplifying the charity’s voice as it builds on 30 years of impact supporting people affected by HIV.

Key responsibilities include:

• Developing and delivering community fundraising activity that builds long term supporter relationships
• Building partnerships with community groups and corporate supporters
• Growing and nurturing a friends and supporters network
• Creating engaging fundraising experiences that inspire loyalty and repeat support
• Leading on storytelling and communications across digital, social and offline channels
• Producing compelling content including reports, campaigns and supporter communications
• Supporting media activity and positioning the organisation as a trusted voice in its field

About you

You will be an experienced community fundraiser with strong communications and marketing skills. You understand that successful fundraising is built on trust, relationships and authentic storytelling.

You will bring:

• Proven experience in community fundraising
• Strong written and verbal communication skills
• Confidence creating content that engages a range of audiences
• The ability to spot opportunities and turn ideas into action
• Excellent organisation and attention to detail
• A self-motivated and resilient approach, comfortable balancing strategy and delivery
• A commitment to values led work rooted in respect, empowerment and inclusion

About the Organisation

Brigstowe supports people living with or affected by HIV in Bristol and the surrounding areas. We provide a wide range of services including advice, peer support, mentoring, advocacy, campaigning and sexual health outreach.

We offer person-centred, non-judgemental, and high-quality support that treats every client with dignity, respect and confidentiality.

As part of the team, you’ll benefit from:

• 26 days’ annual leave plus bank holidays (pro rata)
• 6% employer pension contribution
• Regular supervision and ongoing professional development
• Cycle to Work scheme

The organisation is committed to reducing inequality and valuing diversity. Applications are welcomed from candidates of all backgrounds, identities and lived experiences, including disabled applicants and those with lived experience relevant to the organisation’s work.

Other roles you may have experience of could include; Community Fundraising Manager, Partnerships Manager, Fundraising and Communications Officer, Marketing and Fundraising Manager, Supporter Engagement Manager, Community Engagement Lead.

Prospectus is delighted to be partnering with our client in their recruitment of a new Team Administrator on a full-time, permanent basis.

Lupus is a chronic autoimmune disease which is uncommon, complex and poorly understood. It affects the immune system and can cause lasting damage to the kidneys, skin, heart, lungs and/or brain. Our client is the only national charity supporting people living with lupus and those that care for them. They hold an ambition for a world where people with lupus can live full and active lives and work hard to empower people by providing information about lupus and offering support so their voices are heard and their condition diagnosed and managed effectively. With 35 years of service, the charity is now embarking on an ambitious new strategy, aiming to broaden and deepen its reach across the lupus community.  

This is a varied and vital role, central to ensuring the smooth running of the charity’s office and operations. Working closely with the Finance and Resource Manager, you will provide executive assistance, office management, and administrative support across departments, while also acting as the first point of contact for general office enquiries. You will provide diary management and meeting coordination support to the CEO and Senior Leadership Team, and will assist with project work, including the preparation of documents and sending out surveys via email or post. You will liaise closely with internal colleagues as well as with external stakeholders to ensure the smooth-running of office operations, and will maintain office supplies, liaising with suppliers and contractors for building and cleaning maintenance.

This is a fantastic opportunity to join a mission-driven charity and contribute directly to improving lives across the UK. To apply for this role, you will be an organised, proactive individual with proven administrative or office support experience. You will have strong written and verbal skills and will be comfortable liaising with a variety of people, both internally and externally to ensure the smooth running of office operations. You will have excellent organisational and time management skills, with the ability to manage competing deadlines.

Please apply by submitting your CV in Word format (cover letters are not required at this stage). Successful candidates will be contacted and invited to provide a supporting statement.

Interviews to take place week commencing Monday 26th January.

As a specialist recruitment practice, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We are invested in supporting you through your application journey.

This is an important role for the organisation which offers flexibility, with the option to either be office-based or hybrid (condensed working will also be considered).

Role Description

The purpose of the Executive Assistant role is to provide administrative, organisational and coordination support to the Executive Team, ensuring their time and attention are aligned with organisational priorities, goals, and objectives. The role covers executive coordination, governance administration and project support.  The Executive Assistant enables effective decision making across the Leadership Team, supports the smooth delivery of priorities, and contributes to the execution of long-term strategic goals.

The Executive Team comprises the Chief Executive, Operations Director and Business Development Director.  They work together as part of the Leadership Team, comprising key leaders from across the charity.

Excellent attention to detail is crucial, as is the ability to operate with discretion and flexibility. A high standard of written and verbal communication is essential. The role requires collaboration across Finance, HR, Trustees, and external stakeholders, and an understanding of effective charity governance would be desirable.

This role requires a high level of emotional intelligence, sound judgement, and the ability to build trusted relationships across all levels of the organisation. Success in this role depends on a proactive mindset, strong interpersonal skills, and the ability to remain calm and resourceful under pressure. The Executive Assistant must be highly dependable, detail-oriented, and capable of managing sensitive information with discretion and professionalism.

Responsibilities

Executive Coordination

• Manage calendars, inboxes, travel and meeting preparation for Executive Team
• Coordinate agendas and logistics for internal and external meetings
• Liaise with stakeholders, clients and partners to ensure smooth engagement

Governance Support

• Own the established governance timetable, board meeting scheduling, and trustee communications
• Draft and distribute board packs, take minutes, and track actions
• Support governance processes in collaboration with the Operations Director
• Support trustee onboarding, training, and engagement
• Ensure timely completion of Charity Commission and Companies House submissions
• Leverage AI tools and platforms to enhance business processes

Strategic communications

• Communicate with external stakeholders on behalf of the Executive Team
• Coordinate staff events and meetings
• Work with marketing and communities & projects teams for conferences and external events

Project support

• Support ongoing transformation projects in collaboration with Head of Business Functions
• Support recruitment and onboarding for senior roles led by the Head of Business Operations
• Support strategic planning and performance tracking led by the Operations Director and Business Development Director
• Support handover and re-onboarding of Executive Assistant on her return April 2027

Role Requirements

Required:

• Minimum of four years’ experience in a similar role.
• Experience supporting senior leaders in a fast paced and changing environment, taking initiative and managing competing deadlines calmly and flexibly.
• Confident communicating with the executive and leadership team, trustees and external partners in a professional and timely way.
• Able to handle sensitive and confidential information with discretion and good judgment.
• Confident coordinating meetings, preparing papers and taking accurate minutes.
• Ability to research, digest, analyse and present material clearly and concisely.
• Ability to identify and apply AI-driven tools to enhance business activities and using AI to streamline workflows and personalise business engagement.
• Comfortable stepping into an established role quickly and maintaining continuity during the maternity leave period.

Desirable:

• Experience in charity governance
• Experience in project support/management

Employees are also expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties that are consistent with the grade, responsibilities, and typical scope of the role. Any additional tasks should remain appropriate to the nature of the post and not extend into unrelated functions or specialisms.

All employees are expected to work in accordance with the organisation’s values and behavioural standards, which include being supportive, transparent, respectful, kind, honest, and collaborative. This means fostering a culture of empathy, openness, integrity, and teamwork in all interactions, and contributing positively to the organisation’s mission and strategic objectives.

We are committed to flexible working and are open to requests for different working patterns. This includes part time arrangements and four day working week requests, which we will always consider as part of the recruitment process.

To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skills and experiences meet the key skills points in the job description.

Interviews expected to take place on week commencing the 2nd of February 2026.

Salary: £31,600 per annum pro rata

Location: Merseyside - currently based in Anfield with plans to move to Liverpool City Centre in 2026

Contract: Permanent

Full time – 37.5 hours per week

Closing date:  Tuesday 20th January 2026 at 11.30 pm

Please note this role is being advertised as a Paralegal but on appointment the job title will be Legal Adviser.

We are looking for an enthusiastic individual with legal experience to join Shelter as a Paralegal/Legal Adviser and help us deliver an effective local service for people experiencing housing issues in Merseyside. This is an exciting opportunity to play a key part in standing up to the housing emergency.

About the Role

You will help our solicitors to maintain an active caseload, enabling our clients to enforce their housing rights. Your role will be varied and will include taking instructions and witness statements, drafting letters, making applications, providing court representation and making sure time recording and income targets are met.

About you

You will need a good understanding of litigation work, be able to carry out legal research and provide a good standard of professional service and client care. You will have excellent communication skills, both in writing/drafting and face-to-face along with proficiency using case management systems and time recording, as well as the ability to manage your time and workload. If you have housing law experience and Legal Aid/ CCMS this would be an advantage. You enjoy collaborating as part of a team, respond quickly and positively to change and are not afraid to challenge the status quo and introduce new ideas when appropriate.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the Team

Our Legal team is based around England and is made up of over 100 people, delivering housing advice and litigation services for our clients. Working closely with other teams in Shelter Services, we take referrals from them including certified litigation work, controlled work and Housing Possession Court Duty Schemes.

Shelter Merseyside Hub has been providing housing advice and support services to local people for over 20 years, helping those facing bad housing and homelessness. We work in partnership with a range of organisations to improve the underlying systems that prevent people from living securely in suitable, safe, affordable accommodation. You will be working alongside the Housing Rights Workers, Management and Administration teams, Community Organising and Lived Experience Teams to bring about systemic change locally.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Your supporting statement should include responses to the 'About You' points outlined in the Job Description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered. 

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Contract:Permanent, 18.75 hours per week 

Salary: £11,996 - £13,857 per annum (£23,993 - £27,715 FTE per annum)  

Location: Southampton SO30 2HL 

Closing date: Monday 12th January 2026 

Interview date: Thursday 22nd January 2026 

We’re recruiting a Volunteer Coordinator for our Rehoming & Fostering Team in Southampton! 

As Volunteer Coordinator, you’ll recruit, support, and inspire volunteers to enhance rehoming and fostering services, while promoting Blue Cross in the community and driving local volunteering initiatives and fundraising. You’ll be joining a team who strives to be the best versions of themselves, so that they can do their best for the pets who need our help. 

More about the role 

At our Southampton rehoming centre, we provide onsite accommodation for pets in our care 24/7. 

The centre has facilities to care for dogs and cats, as well as a specialised area for kittens.

Our Volunteer Coordinators recruit and support our amazing volunteers in the local area, promote the benefits of volunteering and raise the awareness of our centre and Blue Cross.

As a Volunteer Coordinator you will be responsible for recruiting and supporting a diverse team of volunteers. Working closely with the Centre Manager and Assistant Managers, you will ensure our volunteers who undertake a diverse range of roles, are fully integrated into the team, ensuring the team welcome and collaborate with these wonderful people.

In addition to this, you will be building relationships with local communities and partners, promoting the benefits of volunteering to provide more targeted support. 

This role works on a 2-week rota. Week one is Monday, Wednesday and Thursday, week two is Tuesday and Thursday. There may be some flexibility around working days, along some ad hoc weekend working.

At our Southampton rehoming centre, we provide onsite accommodation for pets in our care 24/7.  Overnight shifts are usually undertaken by team members who live on site.  Occasionally you will be expected to carry out night checks when the resident team members are either not working or away for a period of time. 

If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you. 

  
About you 

You will be an excellent communicator with strong interpersonal skills and the ability to actively promote to a range of external stakeholders the work of Blue Cross and the benefits of volunteering. You will be a self-motivated individual with a focused, creative, and forward-thinking approach to volunteering and will enjoy the opportunity to be involved in a range of local volunteering events and national initiatives. 

With the ability to work collaboratively and effectively with people at all levels, you will have a passion for ensuring that volunteers have the right opportunities to thrive in their roles.

You will be organised, flexible and analytical in the way you work, and you will enjoy working to targets and managing a diverse team of volunteers. With an approachable and supportive manner, you will be able to offer guidance and advice and will have the confidence to deal with volunteer situations should they arise and be able to offer pragmatic solutions. 

You will know what it is like to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience. In addition, you will be emotionally intelligent, showing empathy and knowing how to support volunteers and your colleagues. 

Knowledge, skills, and experience  

• Demonstrable experience of supervision or management of volunteers or colleagues. 

• Working with and relationship building with a range of stakeholders. 

• High standards of verbal and written communication. 

• Previous experience in working in a client focused environment where delivering a high level of customer satisfaction is the norm. 

• Strong organisational, administration and analytical skills, including use of computerised systems. 

• An awareness of health and safety legislation. 

• Current full driving licence. 

• Ability to demonstrate, understanding and apply our Blue Cross values   

It would also be great (but not essential) if you had: 

• Qualifications in managing volunteers or similar. 

• Training or coaching skills. 

• Presentation skills. 

• Working with animals, and knowledge of animal welfare. 

• Organising events. 

• Understanding of safeguarding issues. 

Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need. 

How to apply  

Click the apply button below and complete the online application process before the closing date on Monday 12th January 2026.  

We reserve the right to close this vacancy early should we receive an overwhelming response.   

Blue Cross benefits    

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.   

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.   

Our generous benefits package includes:   

• Enhanced annual leave entitlement: 30 days plus bank holidays    

• Pension scheme with enhanced employer contribution   

• Health cash plan  

• Life assurance   

• Unlimited access to an employee assistance programme  

• Programmes for physical and mental wellbeing support  

• Free access to GP via MetLife  

• Recognition scheme Annual volunteer days 

• Claim for professional fees  

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.  

Job Title: Floating Support Worker

Location: Warwickshire
Salary: £15,514.27 per annum
Contract type: Part Time, Permanent

Hours: 22.5 hours per week

This is an opportunity to join Refuge as a Floating Support Worker to provide high quality practical and emotional support to survivors of domestic abuse and their children living in our dispersed refuge accommodation in Warwickshire. This service will provide emergency accommodation across Warwickshire with high-quality domestic abuse support, ‘by-and-for’ services for survivors of domestic abuse and their children. 

The post holder will provide high quality support and safety planning to survivors and their children who are fleeing domestic abuse. This includes enabling survivors to access housing, welfare, benefits and legal advice.  A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive and welcoming environment in accordance with Refuge’s philosophical principles.

The Floating Support Worker (FSW) will carry a caseload of survivors of domestic abuse to enable them to provide a more holistic and intensive support package. They will work closely with survivors from the point of crisis through to move on from the emergency accommodation. FSWs will work in partnership with both statutory and voluntary sector partners to ensure that the whole range of survivors’ needs are met.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 28 January 2026

Interview Date: 16 February 2026

Full-time 35 hours per week. 2 year's fixed term

For the right candidate we are open to flexible working terms. Hybrid working is available, office based in Gloucester

Salary Band 5 (£30,961 – 33,682) per annum depending on experience

We are looking for a highly organised, experienced and exceptional administrator to work as a trusted partner to The Chief Executive Officer (CEO) of the Church Development Agency (CDA). The CDA is a national organisation dedicated to supporting the Church in serving its communities through the delivery of affordable housing and community development projects, established in response to the Church of England’s “Coming Home” report.  

This key role within the CDA requires a thinker who can anticipate needs, manage priorities, and support The CEO in his leadership function and ensuring effective governance. The Executive Assistant (EA) will play a pivotal role in enabling the CEO to oversee a diverse portfolio of approximately 50 affordable housing projects. Most of the work is funded by the Oak Foundation, with a focus on achieving long-term sustainability.

The ideal candidate will have:

· Demonstrable experience of working as a high-level EA support to a CEO/Senior leader or equivalent

· Excellent time management and the ability to balance numerous priorities and deadlines

· A high degree of confidentiality and flexibility

Crucially, you will love to organise and drive forward actions while building meaningful relationships and enabling social impact.  If you are looking for a stimulating role where no day is the same, this could be the perfect job for you.

Closing date is 10 am on Monday 12th January 2026

Interviews in Gloucester on Thursday 22nd January 2026

Are you passionate about making a lasting difference to the lives of vulnerable adults?

About the role

We are currently looking for an Assistant Support Worker (known internally as Duty Worker) to join our Hope Gardens service, a 27-bed complex needs project within the Hammersmith & Fulham pathway. 

This is a fast-paced psychologically informed environment offering support to vulnerable people to manage/recover from a variety of needs, inclusive of but not limited to substance use, mental/physical health, criminal justice, budgeting, tenancy sustainment and daily living skills.

In this role you will:

• Work on four weekly shift-based pattern to support with the day to day running of the project, working closely with project workers, night staff, manager and external professionals
• Oversee setting weekly H&S tasks, managing repairs, leading on and planning day to day appointments.
• Have the opportunity to lead in a clients support and/or to cooperatively keywork.
• Be the first person that our clients, contractors and visitors meet.

About you

We are looking for proactive and creative individuals who are committed to the overall aims and objectives of the Rough Sleeping services.

To thrive in this role you will:

• Be able to adapt to a fast-paced environment. Committed to working in a proactive and trauma-informed way
• Demonstrate St Mungo’s values: We are committed, creative, inclusive, empowering, and accountable.

Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.Closing date: 10am on 19 January 2026

Interview and assessments on: TBC

What we offer

Excellent Development and Growth Opportunities

A Diverse and Inclusive Workplace

Great Pay and Other Benefits

Operations Officer

Location: London / Hybrid – 4 days on-site to begin with
Contract: Full time, 10-month Fixed Term Contract
Salary: £34,000 FTE

MLC Partners is delighted to be exclusively supporting a values-led charity to recruit an experienced Operations Officer to join their small, collaborative team. This organisation is mission-first, focused on creating long-term positive social impact, and is looking for someone who is proactive, adaptable and motivated by purpose-led work.

This is a fantastic opportunity for someone who is eager to learn, grow and make a real difference, while supporting people, processes and culture across the organisation.

Key Responsibilities:

• Overseeing the day-to-day running of the London office and supporting a welcoming, well-organised workplace
• Managing supplier relationships, including technology providers, and acting as first point of contact for troubleshooting and tech support
• Supporting operational compliance, contracts, documentation and internal processes
• Assisting with finance administration, including invoicing, raising purchase orders and basic reconciliations
• Supporting the CEO with diary management, particularly around Board meetings and key governance activity
• Coordinating logistics for staff events, away days and meetings
• Playing a key role within the operations team, contributing to staff morale and office culture

About you:

You will be an organised, confident and proactive Operations professional with a strong work ethic and a genuine interest in working within the charity sector.

• Previous office or operations experience
• Strong organisational skills with the ability to manage competing priorities
• Confidence using technology and learning new systems quickly
• A proactive, adaptable mindset with a “can-do” attitude
• The confidence to support senior leaders and work closely with a CEO
• Any experience supporting events, away days or team activities would be an advantage, but is not essential
• An open mind and a genuine interest in working for a mission-driven, purpose-led organisation

Charity sector experience is desired but not essential - values alignment and attitude are key.

Applications are under constant review, with our client keen to interview in January and appoint the right candidate for a quick start. Please apply now, or reach out to Briar at MLC Partners for a confidential conversation.

House to Home Supervisor

Salary £16,200 to £17,400 (£27,000 to £29,000) depending on experience.

Reports to: Director of Programme Delivery

Location: Mainly Romford, but occasional travel to other areas of London maybe required. 

22.5 hours per week, 12 month fixed term contract. 

Candidates must have the right to work in the UK. A DBS check will be required.

About Habitat for Humanity Great Britain

Habitat for Humanity Great Britain (HFHGB) is part of the global Habitat for Humanity Federation, fighting global poverty and homelessness. Decent and affordable housing is about much more than four walls and a roof – housing intersects with critical development issues, including gender equality, human rights, and climate change. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance.

Job Purpose

House to Home (H2H) is a newly developed programme, following the success of a similar project in Ireland. Through H2H, HFHGB aims to transform the homes of people in the community, giving them a say in creating a space that feels like home and setting them up for their future.

The H2H Supervisor will be responsible for the overall delivery and on-site safety of H2H projects, instructing and supporting volunteers to paint, decorate and carry out light-touch repairs within the homes. This is an important role, ensuring that volunteers feel empowered and supported, that projects are delivered to a high standard and that safety measures and procedures are followed at all times. The H2H Supervisor will work closely with the H2H Volunteer Manager and ReStore colleagues to plan projects and source items for the homes.

Key Accountabilities/Responsibilities:

Supervision and Coordination

· Leading H2H projects with up to 5 volunteers, typically over a period of two days per home.

· Providing training and demonstrations, such as painting and decorating, to all volunteers.

· Liaising with clients about their homes and their preferred décor and furniture requirements.

· Organising and ensuring the correct materials are available to carry out projects as required, such as paint, tools and items from HFHGB’s ReStore.

· Ensuring safety procedures are followed at all times.

· Escalate safety or safeguarding concerns within a timely manner.

Admin and Reporting

· Liaise with the H2H Volunteer Manager, ensuring there are sufficient volunteers and supervision in place to carry out  H2H projects.

· Support the Director of Programmes and H2H Volunteer Manager to carry out relevant tracking and reporting duties, providing regular updates and inputs for the organisational Performance Framework.

Person profile:

· Demonstrable experience of supervising volunteer activities and workshops.

· Experience in decorating and home repairs.

· Good knowledge of risk management and health and safety policies and procedures.

· Experience of working with vulnerable individuals and an understanding of the importance of safeguarding and protecting beneficiaries.

· Physically able to move ladders, paint rooms and engage in light manual handling.

Skills and competencies

· Good verbal communication skills and the ability to engage volunteers, clearly explaining the value of their support on clients.

· Ability to work collaboratively and productively with a diverse group of colleagues and stakeholders.

· Ability to use own initiative, with good problem solving and time management skills, and the ability to work to deadlines.

· A positive team member who demonstrates integrity, respect for others and a commitment to equity, diversity and inclusion.

The role and responsibilities will be carried out in a way which reflects:

· HFHGB’s commitment to safeguarding children and adults at risk in accordance with the Safeguarding Policy.

· A commitment to HFHGB’s vision, mission, values and approach.

· A commitment to effective management of risk, by operating within the Charity’s code of conduct, policies, procedures and controls and by carrying out the risk management and assurance responsibilities of the role as set out in relevant Policy and Procedures.

Please note: this role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK.

Start your Habitat journey here…

We want the recruitment process to give you the opportunity to shine, to share your skills and experience as clearly as possible, and for you to find out more about Habitat GB in return. You are welcome to get in touch and arrange an informal chat before submitting an application.

To apply for the role, please send us your CV and a supporting statement (max two sides of A4) telling us about the skills and experience you would bring to the role and your motivation for applying, to our recruitment inbox (details on our website). Send by email referencing the job title in the subject line.

The deadline for applications is Friday 16th January 2026 (at 11:59 pm).

Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work.  Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct. The employment of this position will be subject to a satisfactory reference check and a Disclosure and Barring Service (DBS) check.

TLC: Talk, Listen, Change is a dynamic, leading relationships charity based in Greater Manchester and we are looking for a Domestic Abuse Prevention Worker (Thriving Families), to deliver tailored perpetrator interventions within a multi-disciplinary team.

The role
This role will work collaboratively within Manchester City Council’s multi-disciplinary Thriving Families Team, to support families where children are open to Child Protection or Child In Need Plans. The Domestic Abuse Prevention Worker will engage directly with adults responsible for causing harm, aiming to increase perpetrator accountability and encourage positive change. Through one-on-one tailored interventions, the goal is to reduce risk to both victims and children, while enhancing the perpetrator's willingness to alter harmful behaviours.  The Domestic Abuse Prevention Worker will work collaboratively with the Thriving Families Team and other agencies, ensuring a multi-agency, whole family approach. Additionally, the worker liaises with victim/survivor services to assess risks, formulate safety plans to secure better outcomes for those impacted by domestic abuse.

About you

You’ll be confident in delivering direct work with those who use harm.  This will include completing comprehensive assessments of risk and need to deliver tailored interventions.  You’ll have direct experience of working therapeutically with a client group and be confident in addressing challenging and harmful behaviour.  You will have experience of safeguarding processes and multi-agency working.

Above all you will have the ability to build positive relationships with difficult to engage client groups, and you’ll bring a positive, solution focus attitude. We’d also love to hear from applicants who are fluent in speaking an additional language. 

We offer an annual continuous Professional Development allowance, generous annual leave entitlement and Birthday leave.

About us

The funding secured will enable TLC: Talk Listen Change to support our work with perpetrators of domestic abuse, their partners, and families. We are continuously expanding and enhancing our programmes, including the development of new services 

and initiatives to support more people. This is a pivotal time for TLC: Talk Listen Change and we are looking for enthusiastic, experienced, engaged and highly motivated people to join our team.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us. 

This post is subject to an enhanced DBS check.