Client support advisor jobs

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are recruiting a IPS Employment Advisor to join our IPS service part time, you will be based in the borough of Newham, working 17.5 hours per week. Working Well Trust's services have previously been awarded the IPS Grow quality mark and adheres closely to the principles of the IPS model in supporting people in to employment. This role will be working with clients who have mental health support needs, wanting to gain paid employment. 

Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.

You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.

What you’ll be doing

You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.

You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach that always remains client led.  You will also be working to targets whilst maintaining a high-quality service. 

What you’ll need

Experience in employment support is not essential. We are looking for someone who brings:

• A genuine desire to support people into meaningful employment.
• Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach.
• Confidence engaging with employers and promoting the benefits of our service.
• Good organisation skills and the ability to manage a caseload effectively.
• Beneficial (but not essential): experience working with people with mental health difficulties.

What we offer

• £31,277 per year
• 30 days annual leave plus public holidays, pro rata (FTE)
• Employer pension contribution of 6%
• Supportive environment within a small, dedicated team
• Meaningful, rewarding work supporting people into employment

Working Well Trust is an equal opportunities employer and Confident about Disabilities.

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Start your application today and take the next step in a rewarding career. 

Closing date: Monday 19th of January 2026 (09:00). Please note, we will be actively interviewing during this time and may close the vacancy early.

Telephone interviews: 21st, 22nd and 23rd of January 2026 

Final Stage interviews: 26th and 29th January, in person in Stratford, E15.

While we will aim to keep to the above dates, they can be subject to change. 

South East London Mind is a highly regarded local charity, helping people to be mentally healthy and working together with those experiencing mental health problems and dementia to improve their quality of life. We are one of the largest charities in the Mind network.

We are working in partnership with Oxleas NHS Foundation Trust to deliver integrated support within the Trust’s Community Mental Health Teams. This post sits within the Care Team Approach, an integrated team providing support to people living with psychosis, helping them develop their independence, self-management skills and achieve their recovery goals.

We are recruiting a Senior Mental Health Advisor to work within this fast paced and innovative service. You will have the caseload management experience and skills to deliver focused, person-centred, individual support and IAG (Information and Guidance) on a wide range of social issues, including guided self-help and management of social integration, liaising appropriately with specialists and professionals within the wider team.

You will also hold line management responsibility for a Mental Health Advisor in the team.

Hybrid working will be considered in line with service need.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 18th January (11:59pm)

Likely interview date: Week beginning 26th January

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

This role sits within our Connecting Communities service, which is an element of the larger Mental Health and Wellbeing Service in Tower Hamlets. The post holder will be committed to supporting our clients through their recovery and developing greater resilience and wellbeing. This role will offer a personalised approach to accessing welfare and housing-related advice and information, through casework, workshops and advice surgeries.

What you’ll do 

• Provide welfare benefits and housing advice to support people with mental health challenges to live independently in the community.
• Help clients understand and resolve issues related to welfare benefits and ensure they receive their correct entitlements.
• Run workshops, groups, and advice surgeries on welfare benefits and related topics, such as money management.
• Work collaboratively with the Connecting Communities team, mental health services, housing associations, and other providers to support welfare benefits enquiries, referrals, and training needs.

Location: Hybrid (Weekly travel to West Division Centres & London for monthly team meetings)
Hours: 35 hours, Monday to Friday
Contract type: Permanent
Salary: £30,321.51 - £36,689.03 (depending on location, experience and skills)

About the Role 
We’re looking for a proactive and professional HR Advisor to join our People team. In this role, you’ll provide expert advice and support on a wide range of HR matters, including employee relations, performance management, and compliance. You’ll focus on our stakeholders and work closely with managers and colleagues to ensure policies, procedures, and best practices are followed, while driving initiatives that add real value to our organisation.

Key Responsibilities

• Act as first point of contact for HR advice on policies, processes, and employee relations.
• Support managers with complex ER issues such as absence, disciplinary, and grievance cases.
• Promote self-service for HR systems and processes, and coach managers where needed.
• Assist with annual appraisal and salary review processes.
• Oversee sickness reporting, occupational health referrals, and compliance checks.
• Provide HR system support, reporting, and payroll administration.
• Contribute to HR projects and policy development.

What We’re Looking For

• Strong ER and HR advisory experience, ideally in a multi-site environment.
• Excellent knowledge of UK employment legislation and best practice.
• Ability to manage complex ER cases with confidence and professionalism.
• Strong communication and relationship-building skills.
• Organised, proactive, and solutions-focused approach.

Why Join Us? 

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

Financial Benefits

• Competitive salary
• Up to 5% employer pension contribution
• Fast expense reimbursement (within 10 days)

Work-Life Balance

• 25 days annual leave + your birthday off
• Family-friendly policies

Rewards & Perks

• Long service recognition
• Discounts at 4,000+ retailers via Blue Light Card

Health & Wellbeing

• 24/7 GP access
• Employee Assistance Programme

Career Development

• Paid training and development
• Accredited apprenticeships
• Clear progression pathways

Main purpose of job: To provide emotional and practical support and information to victims and survivors of sexual violence who have reported to the police, or are considering reporting to the police. 

Location: Hybrid: working from home, with regular attendance at CARA premises in Colchester and regular travel across mid and north Essex.

Preferred start date: ASAP (subject to enhanced DBS Check and satisfactory references)

Salary: £32,151 - £34,020 (pro rata).

Contract: This is a permanent contract.

Hours: 28 - 35 hours per week.  

Holiday: 25 days per year pro-rata, plus additional gift days at Christmas.

To apply: Please complete the application form, which can be downloaded from our website, explaining how your skills and experience relate to the person specification.

Application deadline: 9am, Monday 2nd February 2026.

Interviews:  Wednesday 11th February 2026.  

This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1.

Job Description

Independent Sexual Violence Advisers (ISVAs) provide emotional and practical support and information to victims and survivors of sexual violence who have reported to the police, or are considering reporting to the police. 

The role of an ISVA is to support victims and survivors by:

·Ensuring their voice is heard.

·Helping them make the choices that feel right for them.

·Accompanying them to important appointments and to court.

·Supporting them with their next steps after the legal process is over, regardless of the outcome of the case.

If victims and survivors are considering reporting to the police, ISVAs can also help them by:

·Providing impartial information to enable them to make an informed decision.

·Offering an overview of police processes and what to expect if they do decide to report.

·Supporting them in their next steps.

CARA provides an ISVA service to adults, young people and children who have been victims of sexual violence from across mid and North Essex, and Uttlesford.

Most ISVA clients are referred to CARA through the Police or the Sexual Assault Referral Centre (SARC).  Clients can also refer themselves.

Duties and Responsibilities

For all clients

· To liaise with CARA’s Information and Referrals Coordinator and First Contact Navigators in supporting new referrals to the ISVA service.

· To undertake risk assessment and support needs analysis with clients.

· To develop individual service plans to address risks/support needs of clients. 

· To help clients access services to which they are entitled, e.g. through setting up fast-track referral systems to sexual health follow-up services, making referrals to mental health services, assisting with return to work/absence from work arrangements.

· To provide face-to-face and telephone support (non-therapeutic) to clients and their supporters where appropriate. 

· To help clients to develop their own support network.

· To explain criminal, legal and if relevant, civil remedies to clients.

· To provide information in relation to the Criminal Injuries Compensation Scheme.

· Where relevant and with client’s consent, to keep other agencies informed about important changes in client’s situation.

· To consider safeguarding issues and follow CARA’s safeguarding policy and procedures.

If a client reports to the Police

· To support the client throughout their time in the criminal justice system, explaining the procedures and their role and rights within it.

· Subject to local arrangements and their wishes, to support the client at every step; from the provision of their witness statement through to a trial.

· To liaise with the police and CPS on behalf of the client.  To keep them informed about the progress of their case on behalf of the police in line with the requirements of the Victims Code of Practice.

· To participate in case conferences with the police and CPS. 

· To understand and support the need for some clients to access special measures.

General

· To manage a caseload of around 50 clients (pro rata), including adults, young people and children.

· To travel to client meetings in a variety of settings, including outreach premises and clients’ homes.

· To maintain and monitor records, using a purpose-built online database.

· To follow procedures and protocols so that the safety of the client is kept central to any process.

· To note and feedback to other agencies any difficulties clients are having accessing their service.

· To contribute to the development of service policies, protocols, guidelines and strategies within areas of practice as necessary. 

· To develop and maintain effective communication systems with key partners including the police, CPS, HMCTS, social services, education, primary care trust (mental and sexual health), Victim Support, Witness Service, CAFCASS and voluntary sector organisations.

·To participate in team meetings, supervision, training and development. 

·To participate in co-location working within Colchester and Chelmsford police stations.

· To provide specialist advice to other workers and agencies, including participation in the delivery of training sessions.

· To have a clear understanding of the myths surrounding sexual violence, and the trauma and long-term mental health effects it creates, including self-harm, suicidal feelings and suicide attempts.

· To be aware of resources available regarding interpreters, signers etc.

· To attend regular team meetings and to work with colleagues to further the objectives of CARA.

· To adhere in full to all CARA’s organisational policies and procedures, including safeguarding.

· To report to the ISVA Manager, Head of Operations, CEO and Trustees as required, including the production of written reports.

· To be administratively self-servicing.

· To undertake any other related activities as required by the ISVA Manager, Head of Operations, CEO or Board of Trustees.

About CARA

CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs. 

CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex.  We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich.  We also provide remote services.

CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers.  We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.

You can read more about CARA’s commitment to diversity and inclusion on our website.  We encourage and welcome applications from candidates from diverse backgrounds.

About Synergy East

CARA is part of Synergy East. We work closely with SERICC Rape and Sexual Abuse Specialist Service and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.

Job purpose

To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective, and tailored to individuals’ circumstances. To maintain detailed case records, and keep up to date with legislation, policies, and procedures; as well as undertaking appropriate training.

Scope of role

The Debt Advisor is responsible for providing comprehensive, face-to-face debt advice to over-indebted Londoners, tailored to their specific circumstances. This role involves conducting detailed interviews to understand clients’ financial problems, researching options, and helping clients make informed decisions. The advisor ensures income maximisation and provides ongoing casework support, acting on behalf of clients where necessary. Maintaining up-to-date case records and staying informed about relevant legislation, policies, and procedures are crucial aspects of the role. The Debt Advisor is also expected to complete continuous professional development and contribute to the team’s overall objectives by meeting targets, prioritising workloads, and demonstrating financial efficiency.

What We’re Looking For:

• Ability to give accurate, personalised advice and support clients to make informed decisions
• Experience carrying out detailed casework and acting on behalf of clients when needed
• Strong record keeping, with case notes completed to required standards and deadlines
• Commitment to keeping debt advice training up to date
• Good teamwork and the ability to manage your own workload while meeting targets
• Commitment to following organisational policies and procedures

• Commitment to working in line with Toynbee Hall’s values:
  • Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
  • Courageous – principled, ambitious, and acting with integrity.
  • Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan to cover your healthcare needs specified in the policy

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

How to Apply

Complete our online application for, attach your CV and a Cover Letter.

Application deadline is 25 January 2026

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are recruiting Employment Advisors to join our IPS service, you will be based in Tower Hamlets, working 35 hours per week. Working Well Trust's services have previously been awarded the IPS Grow quality mark and adheres closely to the principles of the IPS model in supporting people in to employment. This role will be working with clients who have mental health support needs, wanting to gain paid employment. 

Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.

You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.

What you’ll be doing

You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.

You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach that always remains client led.  You will also be working to targets whilst maintaining a high-quality service. 

What you’ll need

Experience in employment support is not essential. We are looking for someone who brings:

• A genuine desire to support people into meaningful employment.
• Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach.
• Confidence engaging with employers and promoting the benefits of our service.
• Good organisation skills and the ability to manage a caseload effectively.
• Beneficial (but not essential): experience working with people with mental health difficulties.

What we offer

• £31,277 per year
• 30 days annual leave plus public holidays, pro rata (FTE)
• Employer pension contribution of 6%
• Supportive environment within a small, dedicated team
• Meaningful, rewarding work supporting people into employment

Working Well Trust is an equal opportunities employer and Confident about Disabilities.

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Start your application today and take the next step in a rewarding career. 

Closing date: Sunday 11th of January 2026 (23:00). Please note, we will be actively interviewing during this time and may close the vacancy early.

Telephone interviews: 13th, 14th and 15th of January 

Final Stage interviews: 21st and 22nd of January, in person, in a Tower Hamlets or Newham location TBC. This could be subject to change.

Citizen’s Advice is a leading advocate for change, offering free, confidential and impartial advice to people across England and Wales. For 85 years, Citizens Advice has been helping to shape a society that’s fairer for everyone by working on issues that affect the whole of society. Nationally, the Citizens Advice helped 2.66 million people during 2022-2023.

Here at Staffordshire North, we offer various services providing advice on debt, immigration, benefits, consumer and energy. Our Consumer Service alone helps on average 120,000 consumers each year across the country to tackle the problems they face, for exampleenergy supply, holidays and transport, buying or repairing a car, scams, problems with purchases for goods or services, post, insurance and many more.

Salary - £25,301 p.a.

Reporting to – Team Leader

Purpose of the job:

As a Consumer Service advisor, you will be responsible for handling calls, webchat and webforms received through our national help desk. You will assist consumers by providing free advice and information on contracts for goods and services before, during, or after purchase, including legislation or industry regulations and practical guidance.

Through your excellent communication skills and attention to detail, you will be able to provide accurate and detailed information to consumers and businesses across the country, whilst achieving your individual KPI’s and targets.

By joining us as a consumer service advisor you’ll launch your career into the 3rd sector, and we’ll provide you with in-depth induction training where you’ll quickly become an expert in providing advice to help consumers with the problems they face. Upon completion of probation, you will be able to develop your skills opening up opportunities for progression within the team when available.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

Our compassionate and dynamic Adult Therapeutic Practitioners provide the ‘beating heart’ of support within our multi-disciplinary teams working with individuals of all ages affected by domestic abuse, including those with harmful behaviours, and sexual violence.

This varied and rewarding role involves delivering trauma-informed groupwork and limited one-to-one support across a range of programmes, including:

• Empowerment and recovery groups for those who have experienced domestic or sexual abuse.
• Behaviour change programmes for individuals using harmful behaviours in their relationships.
• Digital peer support and learning opportunities through our online survivor platform, ‘Connecting You’.

Working collaboratively with our IDVA (Independent Domestic Violence Advisor), ISVA (Indenpendent Sexual Violence Advisor) and Behaviour Change teams, you will help ensure that support is safe, inclusive, and effective for people with a range of experiences and risks. You will play a vital part in championing people to recover from trauma, build safe relationships, and move forward with dignity and hope.

FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables.

This role may include evening and weekend work when required.

Key Responsibilities

Group Facilitation and Delivery

• Deliver structured, evidence-based and trauma responsive group programmes for victims/survivors and individuals who have used harm.
• Foster safe, inclusive spaces that promote empowerment, emotional safety, and constructive challenge.
• Co-facilitate groups with trained colleagues, volunteers or peer mentors/Experts by Experience as needed.
• Support the ongoing development and review of group materials and content.
• Work flexibly and manage your own schedule, including facilitating evening groups on a rotational basis to meet the needs of those unable to attend during working hours.

One-to-One Support

• Provide limited 1:1 support for medium-risk clients who may be waiting for or transitioning between group programmes and/or other services.
• Contribute to joint safety and support planning alongside IDVAs, ISVAs and Behaviour Change Workers.
• Monitor and respond to safeguarding concerns in line with organisational policies.

Digital Survivor Platform – Connecting You

• Update and upload resources, tutorials, and activities for survivors accessing the platform.
• Support survivors engaging with online content, including managing enrolments and online group access.
• Design and deliver trauma-informed self-paced tutorials and reflective learning tools.

Peer Mentoring and Survivor Involvement

• Support the recruitment, mentoring and involvement of ‘experts by experience’ in group delivery.
• Encourage and nurture survivor voices and peer leadership within both in-person and digital forums.
• Training and Awareness-Raising.
• Deliver training sessions to professionals and external partners where required.
• Speak at community or public events to raise awareness of domestic and sexual violence, healthy relationships, and recovery.

General

• Live and embody the FearFree values.
• Promote the service to external agencies where applicable.
• Give information and support to service users regarding their other needs and refer them to other support services as required.
• Ensure our service is widely accessible – adapting practice as required to suit individuals.
• Work across a large geographical area to ensure locality is not a barrier to accessing services.
• Deliver training and information sessions to promote our service, and increase awareness and understanding of domestic abuse, sexual violence and stalking for victims and those who harm.
• Have a responsibility around safeguarding of both adults and children, maintaining knowledge of appropriate policies and procedures and integrated working.
• Support other agencies in the identification and referral of domestic abuse, sexual violence and stalking issues via promotion of service and institutional advocacy.
• Ensure all referrals are clearly logged on our database and all case records are kept fully updated, according to FearFree policies and procedures.
• Engage with case management supervision, reflective practice and clinical supervision as required, taking an active role in managing own wellbeing and supporting the wellbeing of your colleagues.
• Support colleagues in all services across FearFree as required.
• Support the sustainability of the organisation by participating in fundraising activities and sharing ideas and contacts for income generation.
• To engage in and contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness.
• Undertake all statutory and mandatory training, as required by the organisation.

Application

For a full job description/person specification and to apply, please visit the careers page on our website or contact us via the details there or on Indeed. The website also includes our Privacy Policy, detailing information about how we process your personal data at FearFree. 

There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Become an Apprentice Worker and use your lived experience to inspire clients throughout their recovery while gaining a qualification and working on your professional development.

At St Mungo’s, we believe in creating opportunities for people with lived experience of homelessness, substance use, mental health challenges, involvement with the criminal justice system, and/or recovery services. Our Apprenticeship Scheme is designed to help you build a career while making a positive impact. We have opportunities available for 18 month fixed term contracts as Client Support Apprentice Workers.

What you’ll do as an Apprentice Worker

Working as Client Support Apprentice Worker, you will complete practical work experience and academic learning, and work alongside colleagues, students and volunteers working together to empower clients, with a variety of needs in achieving personal goals.

• Gain practical experience and skills in caseload management while working in a person-centred way to support wellbeing and recovery.
• Learn how to deliver day-to-day services while collaborating with colleagues and external partners.
• Have opportunities to shadow experienced staff and receive on-the-job training, observing how we empower our clients to access the right support and move on.
• Complete the practical element of your apprenticeships with meetings and event attendance as well as formal learning while completing a Level 3 Peer Worker qualification.
• Complete on and off the job learning, shadowing and development opportunities.
• You will receive support and supervision from an Apprenticeship Advisor as well as a direct line manager, every step of the way.

Where you’ll work

We’re excited to offer 2 Client Support Apprentice Worker opportunities, joining the team in the London Borough of Camden in the following services:

Camden Shared Houses: A large service spreading across 6 properties and supporting over 40 clients with their needs around homelessness, substance use, mental and physical wellbeing. This service works closely with Camden Council, other accommodation providers in the Adult Pathway, CAPP nurses, and other local services to ensure clients receive holistic support and move towards independence.

North Camden Mental Health Accommodation Services: A mental health supported accommodation service supporting clients with high and low support. Generally, clients move to high support services from hospital and move on from there to low support and then into independent accommodation in the community. This service works closely with other providers within the Mental Health Pathway and community mental health teams.

What we’re looking for

We’re looking for self-motivated people who can bring their own lived experience of recovery or using services, and use it positively and appropriately to inspire and empower our clients on their journey.

• You will have great communication and listening skills, empathy, and a genuine desire to make a difference.
• You will have some experience through volunteering or working in a similar setting, basic admin and IT skills and a  proactive attitude towards learning.
• If this sounds like you, we encourage you to apply!

If you don’t think you meet all of the requirements, we would still love to hear from you. You can find more information about the scheme and our contact details on our website, why not get in touch with the team who can answer your questions. 

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on Monday 12 January 2026

Interview and assessments: between 27-29 January 2026

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• A full-time, paid role (37.5 hours per week) for 18 months.
• A comprehensive training programme.
• A dedicated team to support and empower you.
• Excellent development and growth opportunities
• A diverse and inclusive workplace
• Great pay and other benefits

SENIOR HR ADVISOR – GENERALIST STAND ALONE ROLE

We are looking for a dedicated and experienced Senior HR Advisor to join our team starting, ideally, from early 2026. This is a fantastic opportunity for an experienced HR generalist, transitioning to managing an HR standalone function. This is permanent full-time role based in Old Street – London, with occasional travel to our Bristol office.

You will be involved in the whole employee lifecycle, from when candidates apply for a job to when staff leave the organisation. You will also help provide training and development opportunities for employees, and guidance around issues such as performance, career progression, and managing disciplinary issues where they arise.

You will have the opportunity to significantly contribute to the ongoing development of the HR function at Deighton Pierce Glynn (DPG).  The role supports all aspects of HR, including recruitment & development, diversity & inclusion support, promoting positive employee relations and employee wellbeing, salary and benefits; all aspects of HR administration, and maintaining/upgrading the HR System and HR processes to fully utilise automation where it makes sense.  The role will also involve ensuring relevant HR policies and procedures are understood and followed. You will have the opportunity collaborate with the DPG team and the Senior HR Consultant to evolve the HR function, at DPG.  You will also have the chance to undertake HR initiatives that help deliver the DPG People and Culture objectives.

You will have the ability to truly grow and continuously develop within the role as you will be the main HR contact for all HR matters, with support from the Managing Partner, Practice Manager and HR Consultant.

Requirements:

• At least 2 years’ experience as HR Advisor or equivalent, in a generalist role.
• A desire to continue developing your HR experience and growing your career in this area.
• Ideally level 5 CIPD qualified with a desire to continue to professionally develop.
• Able to demonstrate professionalism, discretion and confidentiality at all times.
• Work style is consultative and actively listens to understand differing perspectives and problem solve.
• Strong emotional intelligence, relationship building skills and a genuine desire to help ‘make a difference’ in terms of helping the team to be successful through a fair and consistent approach to developing HR practices that support their growth, motivation and wellbeing.
• Strong organisational skills and attention to detail.
• A proven track record of refining HR processes and ideas of how to implement AI into HR operations, with strong skills in Excel, Word, and PowerPoint.
• Ability to work at pace and multitask in a productive, delivery focused, empathetic and self-motivated way.
• There is no requirement to already have experience of working for a law firm, however we are looking for someone with a keen interest in working for a law firm with a strong ethos of ‘using the law for good’ and promoting civil rights.

DPG’s work is widely recognised and admired for our client focused approach and high-profile litigation assisting the vulnerable. This is a great opportunity to join our top ranked legal team.

We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best service to our clients. We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation.  We particularly welcome applicants from a minoritized background to apply for this role.

How to apply

To apply, please send your CV and a cover letter through our website, outlining why you feel you are a great candidate for this role.  Please quote job reference 2025/16/LONHR in the subject line of your email 

Closing date:  9am, Monday 12 January 2026

Applications received after this time cannot be considered.

Interviews: Suitable candidates will be invited to attend a skills test and interview in the New Year.

Contract: Fixed Term until 31st March 2027

MAIN PURPOSE

The adviser role will provide advice to clients in a variety of ways. This will include referrals from partner organisations, both incoming and outbound telephone calls and attendance at outreach settings. In addition web-chat, email, face to face video conferencing, and in future other digital channels such as social media.

The Adviser’s role is to explore the client’s issue and then provide information and advice relating to the client’s options.

• Identify and assist those clients who can self help or need assisted information. If the client needs full advice to either provide this immediately or arrange a further appointment.

• Advisers will research all options available to the client and explain their rights. Advisers will identify entitlement to benefits and complete basic form filling  as well as providing budgeting advice and negotiating with third parties as needed.

• Advisers are required to ensure electronic client information and records are accurate and reflect the advice given. They must also comply with the Quality Advice process.

• The Adviser will pass clients onto Caseworkers if they require help with complex issues. Similarly, if they are vulnerable or they are adults with mental health problems whose issues cannot be dealt with by the Adviser.

• Use the electronic information system and relevant reference books to find and interpret the relevant information.

• Advisers will work in community settings as required in order to deliver advice as part of bespoke projects

• Ensure that all advice conforms to the organisation standards and the AQS.

• Attend relevant internal and external meetings as needed. 

• Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.

• Ensure GDPR compliant training is completed on an annual basis.

• Ensure all work conforms to Citizens Advice Wirral’s systems and procedures.

• Adhere to the aims and policies of Citizens Advice.

• Abide by health and safety guidelines and take steps to ensure your own safety and that of colleagues.

• Recognise the importance of safeguarding procedures within the organisation. Ensure that any concerns, disclosures or allegations of abuse are immediately reported, following the correct procedure.

• To attend occasional out of hours events in conjunction with the work of Citizens Advice Wirral and participate in fund-raising activities.

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service. 

ADVISER ROLE: Person Specification

Essential Criteria 

1 Excellent communication skills, with the ability to question, interview and assess clients. Able to get to the root of the issues whilst maintaining control of the conversation.

2 Demonstrable experience of using a range of IT systems and packages confidently and competently.

3 Ability to research and interpret complex information and produce and present clear advice verbally and in writing. 

4 Level 2 qualifications (GCSE or equivalent)  in maths and English. The ability to interpret statistics, calculate benefits and complete financial statements as well as write up accurate case notes, letters and reports. 

5 A knowledge of at least one of the main enquiry areas of debt, welfare benefits, housing and employment. A willingness to develop knowledge of these areas within the first 2 months of employment.

6 Excellent organisational skills with the ability to manage own workload and plan time efficiently to ensure deadlines are met.

7 Ability and willingness to work as part of a team and have a flexible approach as and where required by client needs. Flexibility to work out of hours if required.

8 A commitment to both the aims and principles of the Citizens Advice service and also to equality, diversity and inclusion.

Desirable 

9 Demonstrate an awareness of issues facing vulnerable clients, many with mild-moderate mental health problems.

Interview date: Wednesday 4th February 2026

Interview location: Birkenhead, Wirral

Citizens Advice Wirral is part of the Disability Confident scheme. We're taking positive action by providing interviews to candidates who have a registered disability - provided they meet the minimum skills for the role. We'll ask you whether you are eligible when you apply, so if you'd like to be considered for this scheme, all you need to do is let us know in your application.

At Citizens Advice Wirral we seek to embrace emerging technologies and understand that Artificial Intelligence (AI) is increasingly part of everyday life. When we are recruiting, we use situational questions to assess a person's suitability for the role and so it's really important that we hear from the person themselves. With this in mind we screen responses to detect the presence of AI and where high levels of AI are detected we may not progress applications any further. We therefore strongly encourage applicants to avoid the use of AI, or to use minimal AI input to avoid a detrimental effect on the shortlisting process. 

Learning and Development Advisor

We have an exciting opportunity for a Learning and Development Advisor to join the Witness Service Learning and Development team working from home, 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it?

Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

Position: 6513 Learning and Development Advisor

Location: Remote

Hours: Full time 37.5 hours per week. Monday to Friday 9-5

Contract: Permanent

Salary: £29,413.74 per annum

Closing Date: 12th January 2026. We reserve the right to close this vacancy early, if enough suitable applications are received.

About the Role

This is an exciting role that requires a mixture of skills in relation to learning and development. The role is varied and will involve delivery, design and management of learning to support staff and volunteers within the Witness Service delivered by the charity. As the face of learning and development for the Witness Service within the organisation, you will build positive relationships, promote learning and act in an advisory capacity when it comes to development.

You will;

• Deliver and design face to face and virtual training for our volunteers, staff and partners. There is an expectation that you will deliver 4 days per week, with 1 days administration work and time allocated for design projects.
• Work with Subject Matter Experts and senior staff both within Victim Support and external stakeholders on learning projects relevant to the Witness Service.
• Create accurate delegate reports and take appropriate action to address any identified under-performance.
• Deliver high quality presentations and learning interventions with a focus on evaluation and continuous improvement.

It is essential to be able to work without direct supervision, prioritise work and deal with competing and conflicting demands in an organised and effective manner.

You will need to work flexibly as required and whilst the role is home-based there will be a requirement for moderate travel throughout England and Wales.

About You

We are looking for someone with experience of delivering training programmes using a variety of different methods e.g. face to face, virtual and one to one, managing delegates and issues that may arise. You will need to know how to plan and evaluate outcomes and have experience of delivering soft skills training and experiential learning activities

Benefits include:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Organisation

Join an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales.  The charity put them at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

The charity is proud to celebrate diversity and create a workplace where everyone feels they belong and is committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, the team offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process.

You may have experience in areas such as Learning, Learning and Development, L&D, Training and Development, Learning Officer, Learning and Development Officer, L&D Officer, Training and Development Officer, HR, Human Resources, Personnel, People. #INDNFP

Please note this role is being advertised by NFP People on behalf of our client.  

With the Carers Leave Act now a statutory requirement for all employers to support unpaid carers by giving five days unpaid carers leave, this is a pivotal time for working carers to receive the right support to remain in work.

Our best practise employer forum, Employers for Carers (EfC) works as a department of Carers UK and helps business create carer-friendly workplaces.

Carers UK is looking for an Account Executive to support the Income Generation and Communication department in delivering activities to maintain and grow significant income from Carers UK’s products and services, namely the Employers for Carers forum.

This is not a fundraising role but focuses on upselling our Employers for Carers product as earned income and account managing existing clients.

Find out more about Employers for Carers on our website. 

About you

You will be highly confident approaching and building rapport with prospective and existing clients with a commitment to a sustained high level of outbound communication. Collaborative in approach and with excellent communication skills you will have the ability to prioritise and manage a combination of different tasks and work effectively and efficiently to tight deadlines. You’ll have experience of sales and account management and retention with experiencing in cross and upselling. You’ll feel passionate about our mission - to make life better for carers.

About the role

Carers UK’s Income Generation and Communication team is responsible for the organisation’s income stream. The postholder will assist the team to develop, deliver and grow its earned income activities. You will carry out prospects research to support new business development, while building relationships through active client engagement. You will receive relevant training, guidance and coaching.

We are a truly inclusive team; we offer flexibility and we live and breathe our values. We are Attentive, Ambitious and Achievers.
 

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.
 

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please contact us to discuss. 

The closing date for applications is 5pm, Friday 30 January.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing as we receive applications.

Carers UK may carry out online and social media checks before a formal offer is made.