Supporter Services Officer Jobs
Calling all passionate and dymanic PR professionals, come and join our supportive and friendly team to have the opportunity to have a big impact with the hundreds of charities Cranfield Trust supports every year.
In this role you will have the opportunity to create compelling content, news releases, thought pieces and features for the media, Trust’s website and social media to raise brand awarenss and drive enagement.
You will lead on reviewing data and generating insight from across our services and conversations with charities to create content for reports, media stories and social media. You will also create PR opportunities with our Regional Managers and the amazing charities we support across the country.
You will be creative in your ideas, have a ‘can do’ approach and be very good at working on your own initiative to deliver agreed plans. You’ll be happy to pick up the phone or to meet people both in person and online to explore ideas and build relationships.
Working with the Head of Communications, and alongside our Senior Marketing and Communications Officer you will have the opportunity to help shape our communications plans, priorities and the way we work in our team.
As well as working in a caring and considerate team, you will also benefit from:
- Annual leave entitlement of 33 days inclusive of Bank/Public Holidays, rising to additional 5 days (pro rata) Christmas leave entitlement after five years of service
- Auto enrolment pension scheme with option to elect personal scheme contributions
- Opportunity for hybrid and flexible working
- Employment Assistance Programme through ‘Health Assured’ offering 24/7 telephone support and access to face to face services such as counselling
- ‘Bright Exchange’ marketplace for discounted goods and services
For the job decription, person spec and full details about the role, please see the recruitment pack below. You'll also find contact details in the pack if you have any questions.
Position: Customer Services and Central Administration Officers
Type: Full time 35 hours per week
Contract: Permanent
Location(s): Office based in either London, Cardiff, Edinburgh or Belfast - with the flexibility to work remotely 1 day per week.
Salary: Starting from £25,791 per annum plus excellent benefits
Salary Band and Job Family: Band 1*, Charity
*you’ll start at our entry point salary of £25,791 per annum, increasing to £27,403 after 6 months service and satisfactory performance and to £29,015 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers. We are looking for three motivated and friendly Customer Services and Central Administration Officers to join our team and provide outstanding customer support.
As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.
Please note: We currently have 3 vacancies; 1 based in our London office, the other 2 based from our offices either in London, Cardiff, Edinburgh or Belfast. Please specify your preferred location in your covering letter.
Closing date for applications: 9:00 on Monday 30 September 2024
Anticipated interview date: Week commencing Monday 7 October 2024
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Do you have a passion for inspiring and engaging people with the natural world? Are you an enthusiastic team player able to deliver a range of key skills to support an experienced and fast-moving project team?
The Project Support Officer (“PSO”) role is fundamental to the delivery of our Wilder Connections project. The role requires a range of skills and experience across the following elements which are described in greater detail in the Recruitment pack which can be found on our website and include:
- Activity administration
- Supporting practical activity delivery – group visits and events
- Volunteer administration
- Data and photographic record keeping
- Marketing and social media
- General project support
If you’re passionate about nature and eager to make a real impact on our journey to a Wilder Doddington then we’d love to hear from you.Full details and online application form can be found on our website www. doddingtonhall. com/jobs/
The role is partly funded by a grant from The National Lottery Heritage Fund which continues until the end of 2027, but our intention is that the role should extend beyond this time.
The client requests no contact from agencies or media sales.
Salary: £23,842 salary per annum
Hours: 35 hours per week (Monday to Friday)
Contract: Permanent contract
Location: Young Lives vs Cancer, Whitefriars, Lewins Mead, Bristol BS1 2NT
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise our wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
About the role
We’re looking for a Supporter Engagement Assistant with Customer Service experience to join our Central Supporter Engagement Team. The team includes the Supporter Engagement Manager, an Officer, and four other Assistants. This is a fantastic opportunity to work within a friendly and professional team dedicated to making a meaningful impact on the lives of those we support.
As a Supporter Engagement Assistant, you will play a key role in delivering exceptional experiences to our supporters and customers across various channels. Your ability to connect with and engage people will ensure that everyone we interact with feels valued and inspired to support Young Lives vs Cancer.
This position offers an excellent opportunity to start or grow your career in a supportive and dynamic environment. If you’re passionate about making a difference in the lives of children and young people and eager to learn more about our work, we’d love to hear from you!
What will I be doing?
Not two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.
• To listen to our supporters and customers, understanding their motivations and circumstances and providing appropriate, professional and empathetic responses.
• Respond to and resolve supporter and customer requests, via phone, email, web chat and social media, identifying opportunities to deepen engagement and drive income generation.
• As the primary point of contact, provide support to our fundraising teams by assessing the appropriate stewardship for supporters that contact CSET.
• To provide outbound engagement calls, and any associated tasks or requests, to a variety of audiences.
• To support regional volunteer managers with the on-boarding and welcoming of new volunteers to the charity.
• To ensure that supporters’ records are kept up to date with appropriate information, including taking opportunities for scheduling proactive contacts.
• Work with your team and others within the wider organisation to find new ways of resolving problems, improving service and team efficiency.
What do I need?
We’re looking for someone who has experience in Customer Service and embodies the following key skills:
• Confident and able to use initiative.
• Ability to build rapport quickly with great listening and verbal communication skills.
• Organised with good attention to detail.
• Good standard of grammar, spelling and presentation.
• Able to pick up information quickly and be able to apply it when appropriate.
• Computer literate, experience with Microsoft packages i.e., Word and Excel.
• If you're enthusiastic and ready to make a real difference, we would love to hear from you!
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
• Wellbeing days, four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please tell us in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
You may have experience in the following: Supporter Relations Assistant, Fundraising Support Assistant, Donor Relations Coordinator, Volunteer Engagement Assistant, Supporter Communications Assistant, Charity Engagement Assistant, Fundraising Engagement Assistant, Donor Support Assistant, Community Engagement Assistant, Supporter Services Coordinator, Donor Outreach Assistant, Supporter Care Assistant, Engagement and Outreach Assistant, and Benefactor Relations Assistant.
REF-216735
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
Cruse Bereavement Support is a charity providing bereavement information and support to grieving people across the UK. We are looking for an organised and motivated Marketing and Communications Officer to join our small marcomms team and help increase the reach and engagement of our digital marketing and communications channels.
You will be responsible for helping us reach more bereaved people, volunteers and supporters with our content and digital products. You will liaise with staff and volunteers across Cruse to collaborate on marketing projects. You will be able to multi-task across a wide range of marketing and communication tasks, where no two days are the same. You will have strong IT, content creation and editing skills as well as a creative flair and an eye for detail. You will assist the Marketing and Communications Manager on planning ways to maximise the value and impact of small budgets.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
· Applicants in England and Wales: DBS Code of Practice
· Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.
The closing date for applications is 29/09/2024, We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.
Please be advised that if you do not hear from us by 1/10/2024, unfortunately on this occasion you have not been shortlisted.
Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
The client requests no contact from agencies or media sales.
Mission Aviation Fellowship (MAF) is a Christian mission organisation using light aircraft to deliver help, hope and healing in over 25 countries. For more than 75 years, MAF aircraft have been overcoming inaccessible terrain transporting mission and development agency staff, delivering urgent aid and medical supplies to transform the lives of remote and isolated communities.
Our communications team is privileged to identify and showcase stories of the need and our impact. Following an internal staff move, we are seeking a new member to join our high-performing team. You’ll be helping to produce material to inspire and encourage our wonderful supporters and to help us reach both new and existing supporters.
We are looking for someone who is as enthusiastic as they are accurate, and as creative as they are canny. You may be just starting out on your career, or you may already have a few years under your belt, but if you are:
- Looking to be part of an organisation which is making a big difference in some of the world’s poorest communities,
- In possession of outstanding writing and organisational skills, and understand the importance and potential of social media,
- Able to handle complex and competing priorities with a smile
We would like to hear from you.
Responsibilities
Administrative support:
- Assist the Production Manager with mailing specifications, collating internal information, creating purchase orders, and related administration.
- Support the Media Manager in arranging regional coverage for overseas staff in the UK.
- Provide administrative, planning, and organisational support to the Head of Communications and other team members.
- Administer and curate the archive of MAF documents.
- Work with the HR team to collect and store data processing consent forms.
Scheduling and Planning:
- Update and maintain the organisation’s print and digital communications schedule in collaboration with audience managers.
Content Creation:
- Contribute to digital communications including website content and social media.
- Assist in creating monthly print and digital communication documents at design and proofing stages.
- Support design tasks such as picture editing and layout.
- Create subtitles for digital content.
- Participate in creative idea and planning sessions
Updates and Research:
- Monitor staff blogs for potential stories and produce a weekly roundup of social media posts.
- Monitor external websites and news sources for relevant stories and brief teams accordingly.
- Provide research support as required.
Media Library Management:
- Upload and remove media assets, ensuring accurate metadata and compliance with MAF procedures.
- Support staff with acquiring and transferring assets from overseas programmes.
- Contribute to the continuous improvement of the media library.
The full job description can be seen here.
Qualifications, Skills & Experience
Highly desirable Qualities
- Communications related or administration qualification
- Experience of working in a Christian organisation or charity environment
- Administration experience
- Experience of working within a communications environment
-
Proficient in a video editing using Photoshop
-
Proficient in design software such as InDesign
Essential Qualities
- Educated to degree or experience of an office environment either through direct work experience or voluntary placements
- Experience of team working
- Proficient skills in Microsoft applications, including Excel
- Proficient in social media
- Able to communicate positively, assertively and sensitively within a cross functional and multi-cultural team environment – internally and externally
- Efficient and organised approach and manage multiple deadlines and priorities and flexibility to respond quickly to changing or competing priorities
- Able to work on own initiative
- Excellent attention to detail
Personal Attributes:
- Committed evangelical Christian, aligning with MAF UK's values and actively participating in organisational activities.
- Emotional resilience, flexibility, and service orientation.
Terms and Conditions
- Location: This is a hybrid role with two days at MAF UK, 1st Floor Castle House, Castle Hill Avenue, Folkestone, Kent, CT20 2TQ. One day per week will be spent at our Operations Centre, MAF International, Henwood, Ashford, TN24 8DH and the other two days can be from home.
- Working Hours: This is a full time role (at least 36 hours per week, with 1 hour for lunch daily unpaid) but requiring some flexibility on the successful candidate to work additional hours occasionally some of which could be outside the normal business hours. Hours should be agreed with line manager.
- Annual Leave: Annual leave entitlement of 22 days per year and 8 paid public holidays per year.
- Pension Scheme: Non-contributory (10% of salary).
- Probation: 3 months (with a one month review)
- Notice Period: 1 months
- Salary: £28,000 per annum
Deadline for applications: Sunday 29th September
We’re looking for a Community Connections officer to manage our new ‘Community Connections’ project.
Position: Community Connections Officer
Type: Full time, 35 hours per week
Contract: Fixed-term project up to March 2026
Location: This role is specifically focused on South West England and will require extensive travel to regions such as Cornwall, Devon, Somerset, Bristol, Gloucestershire, and Wiltshire. Home working will be considered for applicants residing outside these regions.
Salary: Starting from £32,301 per annum plus excellent benefits specifically Car allowance and Home working allowance
Salary Band: Band 2*, Charity
*you will start at our entry point salary of £32,301 per annum, increasing to £34,320 after 6 months service and satisfactory performance and to £36,338 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
We are looking for an enthusiastic, experienced individual with experience in project management who also loves working directly with the people we support. The ability to communicate to a wide range of audiences and deliver the project objectives will be essential for this role.
This is a ‘time-limited’ ‘test and learn’ externally funded project. The ‘Community Connections project’ – will help people living with and affected by MS to navigate support services ensuring that they have access to the support they require, at the time of their choice, and is delivered in a way that best suits their individual needs.
This is a fixed-term project until March 2026.This is a full time role comprising of 35 hours per week.
This role is specifically focused on South West England and will require extensive travel to regions such as Cornwall, Devon, Somerset, Bristol, Gloucestershire, and Wiltshire. Home working will be considered for applicants residing outside these regions.
Working closely with people affected by MS, Key external partners, our funder Wales and West Utilities, the Service and Support Team, the Cymru Director, and the wider MS Society teams. You will be outcome-focused and deliver tangible results. You will need to forge strong partnerships with key stakeholders and represent the MS Society at key meetings and events in the project area.
This role can be based anywhere in Wales but there will be an expectation of travel throughout Wales and the project area (Wales, Cornwall, Devon, Somerset, Bristol, Gloucestershire, and Wiltshire), the ability to speak Welsh is desirable.
Closing date for applications: 9.00 am on 7th October 2024
Anticipated interview date: Week commencing 14th October 2024
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We are a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us to discuss.
You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our recruitment and selection process
- The HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel. This is done as part of our commitment to equality, diversity and inclusion.
- The first round of our recruitment and selection process includes an interview with competency-based questions.
- Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.
- We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
- You might also be invited for a second interview. We’ll let you know about this during the selection process.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- in the event of miscarriage or still birth
- to support fertility treatments
- for antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal working hours
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of: Gender, race, disability, sexual orientation, religion or belief, pregnancy, gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Marking and Communications Officer
Salary: up to £32,000 per annum
Hours: 37.5 hours per week, Monday to Friday
Type: Permanent
Location: Cheadle Hulme, SK8 6RQ, on site role
Close date: 20th September 2024
Do you have a passion for storytelling and digital communications?
Are you ready to make a difference to the lives of others?
We are looking for a talented individual to join our team as Marketing and Communications Officer.
As Marketing and Communications Officer, you will create compelling content for our website, social media, and e-communications.
Additionally, you will engage with our audiences on socials and contribute to website development, including SEO and analytics.
If you're ready to make an impact in the digital realm, this position is for you!
About Seashell
Here at Seashell, we offer specialised care and education for children and young people facing severe, profound, and complex challenges such as learning difficulties, disabilities, sensory impairment, communication disorders, and Autism.
With over 200 years of dedicated service as a recognised charity, Seashell Trust stands as a pillar of expertise and support for those in need.
Located in Cheadle Hulme, Stockport, our Trust encompasses the Royal School Manchester (RSM), Royal College Manchester (RCM), as well as outreach health and family services and residential homes, all designed to provide a nurturing and safe environment.
Our exceptional facilities, which include gardens, forest school, swimming pools, hydro pools, bike tracks, and sports fields, set Seashell apart as a truly unique and inclusive learning institution.
What you’ll be doing:
Reporting into the Digital Marketing and Media Manager you’ll be responsible for the delivery of digital marketing and communications, website content and press.
You’ll help to directly build brand awareness and grow our fundraising and services which will transform the young lives of those with the most complex disabilities.
Seashell is mid transformation!
Our site is continuously growing and developing, we’re currently undergoing works to build a brand-new Royal College Manchester, so the demands of our site are ever changing, with a lot of external contractors on site.
We're looking for a Seashell Ambassador with a true passion for our charity and a commitment to expanding our impact for the children and young individuals we support. Join us in creating positive change!
What you’ll need for the role:
- Knowledge of the public, charity, education or care sectors, with a focus on fundraising
- Proven experience in the delivery of marketing and communications materials
- Experience of working with website content management systems and social media management software
- A history of developing and delivering effective communications across a range of social media platforms
- Ability to write high quality marketing communications copy that is engaging, informative, interesting and has story telling at its heart
- Skilled at producing photographic and short film clip content
- A keen eye for design with a high level of creativity
- Proficient in the preparation, scheduling and engagement with social media across platforms using management dashboards
- Adept in the use of image manipulation software, email marketing systems and automation platforms
- A degree or qualification in communications is not essential but would be beneficial.
- We’re looking for a motivated and results driven marketing officer, to embrace and drive change and improvement through effective communication.
*Please request a full copy of the Job Description by contacting a member of our team.
Think this role sounds like the right fit? Apply now and our recruitment team will be in touch.
What we can offer you:
Our detailed 2-week induction program ensures that all Seashell employees gain the essential knowledge to work within our amazing setting. With our commitment to ongoing training and development through appraisals and supervisions we encourage career progression and development throughout the business.
Other benefits include:
- Use of our on-site gym, fitness classes, and state of the art swimming pool
- Free membership to the Trusts inclusive gym, fitness centre and swimmingpool
- Access to a range of onsite fitness classes including yoga, Zumba and more
- Discounts on cinema tickets, high street shopping, travel, days out and more Private Health Care – through Benenden giving access to 24/7 GP, physiotherapy, medical treatments, mental health support including counselling service, cancer support, care planning and social care advise.
- Life Assurance (3x Annual base salary) subject to terms and conditions
- Cycle to work scheme
- Free on-site parking
- Employee recognition and reward Summer and Winter events.
- Paid Enhanced DBS
How to apply:
Please upload your CV to apply. As part of our safer recruitment policy, you will be
asked to complete a Compliance Application Form, and successful candidates will
be required to undergo an enhanced DBS check (no cost) and full references will be
taken.
About Seashell Trust
We provide a caring environment that is safeguarded and committed to promoting
learning, respect and independence, as well as dignity for all of our students.
We value our employees and recognise the need to recruit, retain and develop highly
skilled and committed talent who share our vision and values!
We value diversity and are committed to equal opportunities. We are an inclusive
employer and welcome all applications.
Disabled candidates who meet the minimum criteria on the person specification will
be guaranteed an interview. If you require any reasonable adjustments for an
interview, please highlight this to our Recruitment Team in advance.
This charity is committed to safeguarding and promoting the welfare of children,
young people and vulnerable adults and expects all staff and volunteers to share this
commitment.
Our vision is for the children and young people in our care to be safe, happy and to
achieve the best possible outcomes so that they are valued and valuable members
of their communities.
We will require a formal application form to be completed after submitting a CV. The recruiter will notify you if this is required.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing date for applications: 16 October 2024, 23:59 (BST)
Organisation: Scriptoria Sustainable Development Solutions
Contract: Full time, permanent
Location: Flexible (UK only): remote and/or London office, plus possible business travel
Salary: £35,000
Start date: ASAP
Are you a friendly and outgoing communications professional interested in working for the Communications Services team in a value-driven company that’s focused on doing good? If you’re creative and highly organised with demonstrated experience producing first-class social media and online digital/video content, and confident coordinating and delivering a range of communications projects, then this is the job for you.
Who are we
Scriptoria is a values-driven, ethically focused company with a strong international reputation for excellence. We specialise in helping third-sector and research clients around the world with their work to tackle sustainable development, poverty reduction, health, and climate and environmental issues. We work with governments, foundations, research institutes and international development organisations globally. The company is made up of four service-delivery teams: Communications, Training, Data and Software, and Consulting.
Who we are looking for
Our Communications Services team is seeking a talented Communications Officer, Social Media and Digital, with a background in sustainable development, science or health communications. The successful applicant will be educated to degree level with at least a 2:1 or 1st class honours degree.
You will need to be creative with the ability to produce social media campaigns, digital content and videos, and lead the development of engaging websites to tell our clients’ stories. Plus, you’ll need to be highly organised and able to juggle multiple tasks to coordinate and deliver a wide range of engaging communications materials. You should also be open to travel, as the role could require you to visit projects in Africa or Asia.
What you will do
You’ll lead our social media and digital services for international development and research organisations around the world, as well as coordinating and providing advice on a range of other communications projects – covering topics such as climate change, health, poverty reduction, social equity, agriculture, water resources management, and green cities. You’ll need to think strategically and creatively, respond effectively to emerging trends, and help our team develop and grow.
Your role will include:
- Leading social media and digital communications services: you will conceptualise, coordinate and deliver social media campaigns, videos, websites, newsletters and other digital products for our clients – leading innovative content strategies that drive engagement.
- Content creation: you will create social media content and assets, graphics, videos and animations. You will also develop design templates and mock-ups, format presentations and Microsoft Word documents, produce event materials and make website updates.
- Project management: you will be the main point of contact for specific clients and projects, gathering requests for new products and services, and coordinating content development and graphic design work with other team members to ensure that projects are delivered efficiently and effectively. This may lead to overseas trips for some clients.
- Managing Scriptoria’s social media and website: you will lead Scriptoria’s external social media marketing and ensure our website and digital landscape remains dynamic and up to date. You will test and advise the team on new tools or programs.
- Business development as part of the team: you will explain our work to potential new clients, showcase our many successful projects, increase the amount of digital work flowing into the company, and so ensure that Scriptoria’s Communications team moves from strength to strength.
Working at Scriptoria
This role offers the opportunity to get involved in a variety of projects, gain experience in different areas and contribute to the diverse range of services that Scriptoria provides. As a small and collaborative team, we are looking for an enthusiastic team player who is happy to support a variety of tasks and develop further skills, as needed, in the role.
Our staff have the flexibility to work wholly or partly from home or from our office in Tooting, South-West London, during regular operational hours (08:30–17:30; 40 hours/week). If working from home, staff must have a working environment suitable for holding video-call meetings with clients. Wherever you work, you will interact regularly with other team members to share skills and exchange ideas.
You will have 25 days of annual leave per year, plus UK public holidays.
Key skills and experience required
- A 2:1 or 1st class honours degree in a subject area relevant to our work. A postgraduate qualification would be an advantage.
- A minimum of five years’ work experience in a communications role.
- Extensive knowledge and use of social media channels (X, Facebook, LinkedIn, Instagram etc.), marketing platforms (e.g. for newsletters) and management tools (e.g. Hootsuite).
- Experience using a range of tools to create digital communications materials (e.g. Canva and video editing software; Illustrator and Premier Pro would be an advantage) and content management systems (e.g. WordPress).
- Understanding of the digital landscape, emerging trends, tools and best practices in social media and digital communications (including SEO, UI, UX, Information Architecture).
- Demonstrated experience developing and implementing social media, digital and campaign strategies, and using reporting and analytics tools – with proven success in driving engagement and followers.
- Strong creative flair with a strong understanding of best-practice design principles.
- Strong project management skills and the ability to multi-task, meet deadlines and cope flexibly with a range of jobs to meet (and exceed) client expectations.
- Excellent writing, editing and proofreading skills, with strong attention to detail.
Desirable characteristics
- Motivated and driven, with a strong desire to expand and build the company’s social media and digital communications services work, including building a team around you.
- Innovative, able to think outside the box and develop inspiring campaigns and products that stand out and showcase our clients’ amazing work.
How to apply
Please email the following to apply:
- CV and a one-page (one-side) cover letter. In your cover letter please (a) explain briefly why you would like to work for Scriptoria and why you’re the type of person we are looking for, and (b) outline how you meet the criteria for the job, making clear reference to the numbered list above. Please include examples of your most relevant experience, using specific examples wherever possible.
- A statement of when you would be available to start work, where you saw this job advertised, and confirming that you have the right to work in the UK.
Please apply by 16 October 2024, 23:59 (BST)
N.B. By submitting your application to us you agree for Scriptoria to retain your details in line with GDPR. These will only be used in relation to recruitment.
Interviews will be held via Microsoft Teams on a rolling basis. Invitations to interview may be sent to candidates before the closing date for applications. Our advice is to apply early.
Please note: if you do not receive a response from us within six weeks of the deadline then we have not decided to proceed any further with your application.
Funded by the Armed Forces Covenant Trust & NHSE, this work will transform the experiences of female veterans, and address barriers to access in areas including health and wellbeing, transition and employment, care, finance and pensions, housing, terms of service, historic hurt and loneliness. Collaborating across government, statutory, charity, and commercial organisations, the project will innovate within the sector, design sustainable provisions and translate research into action.
Reporting to the Project Lead for the Female Veterans Transformation Programme, you will be responsible for delivering the communication and engagement strategy during the course of the programme. This includes engagement and consultation with key stakeholders including Office of Veteran Affairs, MoD, NHS England, devolved nations health services, Royal Navy, Army and Royal Air Force (including Associations and charities), Veterans Commissioners, other veteran-facing organisations aligned through the Cobseo Female Veterans Cluster Group and female veterans themselves.
The post will be hosted by the WRAC Association who are an inclusive employer seeking to attract and employ the best people from the widest talent pool and committed to supporting our staff and the female veterans we serve.
If you see yourself as the motivated, self-starting and engaging officer of this transformational project, we look forward to receiving your application. All applicants must be able to demonstrate current eligibility to work in the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
BCYP is seeking a seasoned Communications and Marketing Officer who will design and implement a strategy to boost BCYP’s brand and support the efforts of clinicians and researchers’ projects. The candidate will also support the fundraising team through grassroots event management and the adoption of a small portfolio of donors.
The applicant will have excellent communication skills able to translate the stakeholders’ (Trustees/clinicians/donors/young people) needs and broadcast them to the community. They must have hands-on skills creating and designing digital, print, and social media and the confidence to put their signature on a strong communications and marketing strategy that will maximize external partnerships.
This is an excellent opportunity for a confident self-starter to bring their vision and expertise into play to shape the look and feel of BCYP’s image, and to coalesce BCYP’s services to offer a holistic experience for our community.
Applications close once post is filled.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reports to: Head of Marketing and Communications
Other Regular Relationships: Senior Communication Executive, Committee Services Team, Projects team, Membership secretary, Events Manager, Digital manager
Overall Purpose of the Job: To work as part of the communications team to plan, implement and optimise communications for our members.
CORE RESPONSIBILITIES
- Deliver membership communications through our website, email and social media
- Creating and sending out member emails, ensuring that activity is consistent, accurate and timely
- Creating social media posts across multiple Twitter accounts, as well as LinkedIn, Facebook and Instagram ensuring they are accurate, consistent and timely
- Ensure the communications calendar is maintained and accurate, and work with the communications team to ensure all messaging is appropriately scheduled to ensure maximum engagement and member experience
- Supporting the team in proofreading communications to ensure messaging and standards are consistent
- Monitor and improve email and social media communications through regular reporting and recommending improvements
- Working with wider BSG team to support communication of key projects and initiatives across all channels
- Make content additions and updates to the website as required
- Understand and use core functionality on the website to a high standard, and play a role in maintaining and improving processes and their documentation
- Work with Head of Communications and Senior Communications Executive to identify areas for improvement and recommending solutions, including proofreading existing work
- Work with the digital team to create a website usage report and make recommendations for improvements
- Support the events manager in organisation of BSG events including webinars and face to face events as required
- Work on the BSG stand at the annual conference and do other tasks as may be required
EXPERIENCE
- 2 years experience in a communications or similar role
- Experience using a website CMS and mailing system/CRM.
- Experience using social media scheduling and analytics tools
- Strong verbal and written communication skills in English with good attention to detail
- Good working knowledge of GDPR and good data practices
- Ideally some experience using design tools such as Canva
- Competency with Microsoft Office suite
The client requests no contact from agencies or media sales.
Post: Communications and Marketing Officer
Responsible to: Director
Salary: £27,344 FTE (Scale 6, point 18)
Actual Salary: £14,583.47 (20 hours pro rata)
Hours: Part time 20 hours (over 3 days per week) may include evenings
Holidays: 24 days pro rata per year plus public holidays
Pension: 5% employer + 3% employee
Fixed term contract: 12 months from date of start, continuation subject to funding.
Main purpose of the post:
• To work with the Director and SLDAS Board of Trustees on the delivery of the charity's Communications strategy as we look to grow our portfolio and engagement with supporters.
• This role will develop online and offline communications to maximise digital, marketing and media opportunities; in line with SLDAS Communications Strategy, Objectives and wider strategic objectives.
• This is a role that offers you real scope, challenge and reward and the chance to contribute and enhance an organisation supporting survivors of domestic abuse.
See Job Description/Person Specification for further details.
Women from Black, Asian or other ethnic minority communities, those with disabilities and long-term health conditions and women with lived experience are encouraged to apply.
We have committed to ensuring that disabled, or Black, Asian or ethnic minority candidates have the opportunities to fulfil their potential and realise their aspirations. We operate a guaranteed interview scheme for disabled, or Black, Asian or ethnic minority candidates who meet the minimum criteria for the job role in order to diversify our team and represent the community we serve.
If you are interested in applying for any of the above posts please see attached information pack and application forms.
Closing date: Sunday 29th September 2024 by 5pm.
Interviews: Week commencing 14th October 2024
Due to the specialist nature of the work, All posts are designated to women only, permitted under Schedule 9, Part 1, of the Equality Act 2010.
Additional Information: DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.
Applicants must be eligible to work in the UK.
Digital Officer
Aldgate, London
£36,707 pa plus excellent benefits
Full-time (35 hours per week)
12 month fixed-term contract
We have an opportunity for a Digital Officer to support the day-to-day running of the College website. You will work closely with staff, members and volunteers to produce, manage and improve content for the website. As part of a small and busy team, this role would suit someone who enjoys collaboration and working with a range of stakeholders.
We are going through an exciting period of digital transformation and this role will work on a variety of digital projects to support this area of work. The role will also provide support on a project to move our website onto a new content management system (CMS.)
You’ll have experience of website editing and using CMSs, with strong technical knowledge. In addition, you will be comfortable scoping and testing new website developments, working alongside our web developers. You’ll have the ability to draft and edit engaging copy for the web, adhering to a house style. You’ll also have excellent communications skills to develop positive working relationships with colleagues and members. An interest in medicine, science or healthcare would be advantageous but is not essential.
The College is a professional membership organisation dedicated to the advancement of the science and practice of pathology. There are currently approximately 12,000 members, all of whom are pathologists based in hospitals, universities and laboratories in the UK and overseas. The College’s main tasks are to set and maintain training standards for doctors and scientists, to advice on the appointment of consultant pathologists, to ensure the membership is kept up to date with current practice through the continuing professional development scheme, and to promote the latest developments in pathology by holding scientific meetings.
The College’s mission is to promote excellence in the practice of pathology and to be responsible for maintaining standards through training, assessments, examinations and professional development.
We offer attractive staff benefits including 25 days annual leave (pro rata) rising with length of service, an employee discount scheme, and season tickets, as well as a cycle to work scheme. The College values diversity, welcoming applications from all members of society. We offer a mix of remote (home) and office working, with hybrid working arrangements in place.
The closing date for applications is 9am, Monday 23 September 2024.
We may close this vacancy early if we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible
Interviews currently scheduled to happen w/c 7 October 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to work in a caring, supportive environment where you can make a real difference to people’s lives?
Role: Fundraising Officer as part of the halow project, a charity providing support to adults with learning disabilities.
Location: Guildford, Surrey (flexibility to discuss hybrid working upon successful completion of probationary period)
Hours: 37.5 hours per week (Monday-Friday, flexible working pattern)
Salary: £25,000-£27,000
Annual Leave: 33 days pro-rata, inclusive of bank holidays.
Training: You will receive fully paid training supplementing any previously completed relevant training, with further development opportunities also available to progress your role and career.
You will be responsible for:
- Providing administrative and other support to fundraising and communications staff.
- Leading on a small portfolio of major fundraising events and activities.
- Maintaining regular contact and excellent communication with internal and external stakeholders and suppliers.
- Support and/or lead on a range of other fundraising activities, campaigns and events.
- Identifying new events, opportunities and approaches that could raise significant funds for halow.
Role Requirements:
- We are looking for someone who is a self-starter, hard-working, flexible and keen to make a difference.
- Demonstratable experience of working a fundraising role or comparable role.
- Experience working with internal and external stakeholders, including staff, trustees, donors, and funders.
- Experience of delivering projects and fundraising targets.
- Knowledge of data security whist ensuring databases are kept up to date.
- Aged 18 and above.
- Right to work in the UK.
- Suitable references.
- Willing to undertake a DBS Check. The initial cost of the DBS application will be paid for by halow.
Please note we are currently unable to provide visa sponsorship.
You’ll get access to great benefits including:
- Free Blue Light Card membership
- Retail discounts
- Free/discounted tickets for events, gigs and shows
- Workplace pension scheme
- Free eye tests
- Cycle2Work scheme
- 24-hour employee assistance program
- Travel season ticket advances
- Staff referral bonus scheme
- AIG Life Assurance (Post Probation)
- Access to AIG Smart Health App
Interviews for this role are ongoing and we reserve the right to interview during the advertising period and make an appointment before the closing date, so early applications are encouraged.
The client requests no contact from agencies or media sales.