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We are looking for a Senior Supporter Care Manager, this role reports to the Director of Development and Communications.
The successful candidate will have significant experience in a supporter care, supporter experience or donor services environment within the charity sector, with proven experience of managing and developing teams. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload. You will be able to effectively plan, implement, and balance your workload to continuously support Operation Smile UK’s fundraising programme.
Key Responsibilities
Reporting to the Director of Development and Communications, your duties and responsibilities will include, but are not limited to:
Team Leadership & Development
Supporter Care & Experience
Supporter Retention & Engagement
Budget & Performance Monitoring
Data, Processes & Compliance
Cross-Team Collaboration & Partner Management
Interviews will be conducted in person at our office on Monday the 22nd June & Wednesday 24th June.
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A rare chance to build something from zero — and see your work move millions of pounds to the world's most effective charities.
The opportunity
In recent years, some of the biggest problems in the world have gotten worse.
What gives us hope is that research-backed, scalable, but grossly underfunded ways to make progress on these problems exist.
More than 11,000 people have pledged at least 10% of their income to the world's most effective charities through Giving What We Can's 10% Pledge. Our global community gives over £63 million every year, funding malaria prevention, poverty reduction, animal welfare, AI safety research, and more.
GWWC has over 5,000 UK donors. £12.5M came from the top 300 alone in 2025. Despite this, there has been virtually no proactive relationship management. We believe there's huge potential to increase this figure with dedicated, high-quality donor stewardship.
London is GWWC's largest concentration of community members: over 2,600 CRM contacts and over 500 active pledgers. It's the natural centre of gravity for events and in-person engagement, with a rich ecosystem of high-net-worth individuals aligned with effective giving.
What you'll do
Build deep, lasting relationships with donors and pledgers. You'll proactively manage a portfolio of GWWC's highest-value community members through 1:1 meetings, calls, and thoughtful follow-up. Expect 8 to 10 meaningful conversations per week: coffees, dinners, calls.
Guide donors toward the highest-impact giving. Think of it as philanthropic advising. You're helping people think through where their giving goes furthest, directing generosity toward GWWC-recommended, evidence-backed charities. You'll also inspire people to give more, helping them see why giving more significantly and effectively can transform the impact they have with their donations.
Run high-quality donor events. Intimate dinners, networking evenings, and community gatherings. You'll have an events budget and the freedom to experiment with formats that build connection.
Re-engage lapsed and non-reporting donors. When someone takes a pledge with GWWC, they commit to giving 10% of their income to effective charities. Some donors give through our platform (where we can track it), while others give directly to charities and report it back to us. Over time, many stop doing either: our data shows recording rates drop from 60% in year one to just 22% by year five without any proactive engagement. These aren't necessarily people who've stopped caring; many have simply drifted without anyone checking in. A single outreach test to 369 lapsed donors recovered $2.3M in reported donations. You'll do this systematically, bringing recording rates to around 70% for the group of people you're engaging with.
Inspire warm leads to take a giving pledge. Follow up with people who've attended events, expressed interest, or sit in our CRM but haven't yet committed. We expect approximately 80 new pledges per year from this work.
Build the strategy. You'll build the strategy in partnership with your counterpart in the San Francisco Bay Area. This is a joint endeavour: together you'll develop the model for how GWWC does donor engagement, then adapt it for each geography to replicate globally.
What we're looking for
A social chameleon with high EQ. You can read a room and calibrate, holding your own at a black-tie dinner or a casual coffee with equal ease. Different donors need different things; you instinctively know which register to use.
Energised by getting out there. You're the kind of person who'd rather have ten meetings in a week than five. You want to be out in the world, meeting people, opening doors, and building relationships. Some weeks half your outreach will go unanswered, and that doesn't slow you down.
Highly organised and strategic. You're able to use a CRM to maximise the number and quality of interactions you have, thinking strategically about how to invest the most time on the highest-potential opportunities, whether that's inspiring new donors or stewarding existing ones to give more.
Super agentic. Give you KPI targets and a CRM and you'll build the strategy from there. You're the kind of person who doesn't need to be told what to do next, you just see what needs doing and get on with it.
You really care deeply about these issues. You find the core questions of effective giving compelling. You can talk about why cost-effectiveness matters without sounding robotic, and you come across as authentic because you actually care about these issues.
5+ years of relevant experience. In fundraising, philanthropy, donor stewardship, major gifts, high-touch relationship management, or senior sales and partnerships. We care about what you can do, not credentials, but this is a senior role that requires demonstrated experience.
Nice to haves
We definitely don't expect any candidate to have all of these.
Compensation and benefits
Benefits include:
About us
Giving What We Can is working towards a world without preventable suffering or existential risk, where everyone is able to flourish. We do this by making giving effectively and significantly a norm among those who can afford it.
Founded in 2009, we are best known for the 10% Pledge, where over 11,000 people have committed to donating at least 10% of their lifetime income to highly effective charities. Our larger community of ~20,000 pledgers and donors currently gives ~£63M annually, of which GWWC processes and grants £24M+ yearly through our own donation platform.
We're a lean, remote, performance-focused team. Our impact evaluation shows a 7x multiplier: every $1 spent on our operations generates $7 in donations to highly effective charities. We're committed to a high level of transparency. And we're growing fast, on track for more than 40% year-over-year growth on donations in 2026.
You'll report to: James Rayton, Director of Community & Partnerships
How to apply
You can apply by filling out the form linked in this job ad. We review applications on a rolling basis and will move quickly when we find the right person. Our process typically includes: application review → screening call → paid work test → interviews with James (line manager) and cross-functional team members → paid work trial → reference checks and interview with the CEO. We provide compensation for all work tests and trials.
If you have any questions, don't hesitate to reach out to us.
Giving What We Can is committed to building a diverse team and strongly encourages applications from people of all backgrounds.
The client requests no contact from agencies or media sales.
The Operations Manager plays a key leadership role in ensuring the effective day-to-day running of the charity. Working closely with the Business Development Manager and Board of Trustees, the postholder will oversee operations, finance, governance, and organisational systems to ensure the charity delivers high-quality services in line with its mission and strategic objectives.
The role will strengthen organisational sustainability through robust financial management, effective systems and processes, strong team leadership, and support for income generation activities.
The Operations Manager in conjunction with the Business Development Manager together form the CVS’s senior management team. They will ensure the charity operates in compliance with all regulatory requirements while maximising impact for beneficiaries and communities.
The client requests no contact from agencies or media sales.
The Regional Programme & Partnerships Manager plays a central role in leading and growing LTSB’s work across Birmingham. The role combines programme delivery, schools engagement, employer partnerships and youth employment support to create meaningful pathways into careers for young people from underrepresented backgrounds.
The postholder will be responsible for delivering LTSB’s Birmingham programme activity, including employment programmes, schools programme delivery and employer-led experiences, while also developing relationships with employers, schools, referral partners and community organisations that strengthen local impact. Working closely with colleagues across Programmes, Employment, Corporate Partnerships and Fundraising, the role will ensure a joined-up and high-quality experience for young people, employers and partners.
The role is suited to someone who is passionate about social mobility, confident delivering engaging programmes, skilled at building relationships and comfortable managing a varied workload across delivery, partnerships and regional development activity.
LTSB prepares, connects and supports young people from disadvantaged backgrounds to careers with leading organisations.
Got business development skills? Honed in, or applicable to, the charity sector? Take a look at our new Business Development Manager post!
This new role will lead the development and delivery of sustainable business services for WLCVS and its member organisations, supporting organisational resilience, income diversification, and collaborative partnerships. The post-holder will play a key role in formalising new partnerships, securing new funding and contract opportunities, and promoting innovation across the sector.
The Business Development Manager in conjunction with the Operations Manager together form the CVS’s Senior Management Team. They will ensure the charity operates in compliance with all regulatory requirements while maximising impact for beneficiaries and communities.
The client requests no contact from agencies or media sales.
Play a leading role in shaping the future of Saferworld’s philanthropic partnerships and help drive funding that supports peacebuilding around the world. This is an exciting opportunity for an experienced relationship builder to grow a high potential income stream with real global impact.
Saferworld works to prevent violent conflict and build safer lives across Africa, Asia and the Middle East. As our Philanthropy Manager, you’ll join a committed, values‑driven team working in solidarity with people affected by conflict. You’ll lead on a portfolio of established philanthropic partners while also identifying and cultivating new opportunities that align with our mission and principles.
This is a role with genuine scope for creativity and innovation. You will shape cultivation strategies, co‑create funding opportunities with colleagues and partners, and represent Saferworld externally to deepen relationships and secure high‑value, multi‑year support. You will also help position the organisation to engage high net‑worth individuals, foundations and donor‑advised funds as we diversify our income.
Working closely with programme, policy, communications and finance teams, you will ensure our proposals, reports and donor care reflect the quality, impact and integrity of our work. A smaller part of your role will involve overseeing individual giving and gifts in wills, supported by the Funding Officer.
If you are motivated by building meaningful partnerships, influencing change, and contributing to a more peaceful world, this role offers the chance to make a tangible difference while shaping a growing area of work at Saferworld.
The client requests no contact from agencies or media sales.
Senior Individual Giving Acquisitions Officer (Maternity Cover)
Up to 12-month Fixed Term Contract. Full Time.
Hybrid working (Minimum of 2 days per week in the office)
Location: This role can be based at any of our UK offices - Cardiff, Edinburgh, London, Warrington
Salary: £41,783 per year for Cardiff, Edinburgh, Warrington. £46,666 per year for London (including London allowance)
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.
About the role
Reporting in to the Individual Giving Lead, the Senior Individual Giving Acquisition Officer will drive the strategy and execution of Christian Aid’s individual giving acquisition efforts, ensuring high impact campaigns like Christian Aid Week, Christmas and Emergency Appeals effectively attract new supporters. Through compelling messaging and innovative approaches, foster long-term, sustainable relationships,
optimising channels, products, and engagement strategies to maximise supporter growth.
The post-holder will lead on Regular Giving acquisition recruitment across multiple channels to grow lifetime giving and increasing the Christian Aid supporter base. They will be leading a team of two Individual Giving Acquisition Officers and collaborating with senior leadership, manage budgets, forecast the performance of campaigns and ensure cost-effective delivery, all while championing the ‘Believe in the Possible’ proposition to inspire and engage the next generation of supporters.
Some of the main responsibilities of the Senior Individual Giving Acquisition Officer includes:
About you
Who we are looking for
Essential:
Desirable
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. ian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity.
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
The client requests no contact from agencies or media sales.
Location (UK): Office Hybrid* - London / Sheffield
Hours: Full-time, 35 hours per week (Part-time 28 hours plus considered)
Benefits: Read more about this on our profile page
Travel: Travel to London or Sheffield offices on a monthly/bi-monthly basis
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
We are looking for a Gifts in Wills Officer to join our team to support with the stewardship and retention of our gifts in Wills enquirers and pledgers, and the further marketing of this important income stream. With gifts in Wills making up around 80% of our income it is crucial for our ability to move towards a future free from arthritis, and this role plays a key part in making sure our pledgers have a brilliant experience with us and understand the impact that their incredible gift will have for people with arthritis. As part of the gifts in Wills team you will sit within the wider Public Fundraising department, a collection of teams who are curious, collaborative and ambitious in our work to grow our income and impact.
About the role
Recently shortlisted for the Excellence in Stewardship Legacy Giving Award, the gifts in Wills team put our supporters at the heart of everything they do. This role is a varied one that collaborates with colleagues and supporters daily. That could be working with our innovation team to maximise marketing opportunities to our Inspire product members, ensuring our website content is a powerful call to action, or working with our supporter journey team to plan an exceptional welcome journey for new gifts in Wills enquirers. You will also be a key point of contact for our supporters, stewarding one-on-one via email, phone or in person, and also working on mass impact communications to retain their support. Since we rebranded to Arthritis UK in October 2025, we have seen a big rise in potential supporters, and you will play a key part in delivering a brilliant experience to them.
About you
If your knowledge, skills and experience include the following then we'd love to hear from you:
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
The National Lottery Community Fund – Climate Action Fund Decision Panel Appointments
Climate Action Fund- Food Systems - Expert Panel Member Role Specification
Term of Appointment: Three Years
Time Commitment - 9 Days per year
The National Lottery Community Fund (The Fund) wishes to recruit an external member for the Climate Action Fund Decision Panel. The Chair of the UK Funding Committee (UKFC) accordingly invites applications for the position of external member of The National Lottery Community Fund’s Climate Action Fund Decision Panel.
Background
The Fund is the largest funder of community activity in the UK. It launched the Climate Action Fund in 2019 as a long-term commitment to support communities across the UK to act on climate change and involve more people in positive environmental action. Since its launch the Climate Action Fund has awarded over £182m to communities across the UK. This includes over 175 larger projects, predominantly delivered through partnership approaches and over 440 small grants that were delivered through Together for Our Planet, a funding programme in support of COP26. The programme has always had a test and learn ethos and each strand of funding has built on learning to date.
In January 2026 the Climate Action Fund launched a new strand of funding - Food Systems, focusing on strengthening food systems across the UK, while reducing food insecurity for people and communities, without harming the planet. It will achieve this through supporting partnerships that can deliver long term solutions and transformational systems change. Funding will enable large and long term interventions with the capacity and time to deliver progress against their intended aims and ambitions. We will support agroecological approaches which work with nature to create resilient, sustainable and equitable food systems. Projects can apply for a minimum of £2.5 million over three years, and we expect to fund up to ten projects in the first year. More information about funding aims and criteria can be found in Annex A (attached).
Through the Climate Action Fund we support projects based in all four countries of the UK and a combination of place based, cross country, regional, national and UK wide.
Role Specification
The Climate Action Fund is seeking a subject matter expert in food systems, who will complement our existing panel and support our work across the UK. They will have an understanding of the holistic aims we seek to address in supporting long term solutions that will have benefits for both climate, environment and nature, and to people and communities.
The Climate Action Fund Decision Panel has delegated authority from the UK Funding Committee (UKFC) to make funding decisions on Climate Action Fund Programmes.
The purpose of the Climate Action Fund Decision Panel is to make funding decisions, review the performance of the Climate Action Fund portfolio, and make recommendations where appropriate to UKFC. Funding decisions shall be taken in the context of the UKFC Delegation and shall undertake its duties within the framework of overall National Lottery Community Fund policy and procedures.
Person Specification
Knowledge, skills and experience
Interview details:
How to apply:
Upload your CV in word format and write a supporting statement with a maximum of 1000 words. Your supporting statement should explain how your skills and experience meet the essential and desirable criteria below.
Essential Criteria
Desirable Criteria
If you are excited about the opportunity to help communities drive lasting change, we would be delighted to hear from you.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
Are you an experienced fundraiser, with a passion for inspiring supporters to help people living in extreme poverty fulfil their God-given potential?
If that's you, then Tearfund's Fundraising Marketing team could be the right place for you!
As a member of the Direct & Digital Marketing Squad, you would be responsible for the delivery of fundraising appeals and supporter engagement activity,to show our supporters the impact of their support and give them the opportunity to become even more engaged in Tearfund's mission.
We are particularly looking for a fundraiser with a passion for direct marketing, who has experience in delivering multi-channel individual giving and supporter engagement campaigns. We are especially keen to hear from those who are experienced in both print and digital direct marketing.
Do you have the following experience?
Do you have the following skills?
If your skills, experience, and passion match these requirements, we'd love to hear from you!
Hybrid Working: This role offers hybrid working. You'll work from Tearfund's Teddington office and from home, as agreed with your line manager.
We currently have two positions available:
Please indicate in the Supplementary Statement section of your application which role you are applying for.
Contract details: Both roles are 12 month fixed term contracts.
We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.
All applicants must be committed to Tearfund's Christian beliefs
The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £35,553–£39,481 pro rata
Location: Home-based (with occasional meetings in Coventry)
Contract: 12-month fixed term, part-time 20-40% FTE (1–2 days per week equivalent)
About Cord
Cord is an international charity working to make peace a reality where people don’t have the freedom to exercise their rights. We work to build the relationship between those in power and local communities.
We believe that people flourish when all parts of society work together. Peaceful relationships make that possible. The simple act of talking begins a journey of growth which transforms mistrust, includes the excluded and turns adversaries into allies.
Cord operates in eight countries and implements programmes in the following areas:
We are a small, committed team who love working together to make a huge impact. A 2026 global staff survey returned very positive feedback about Cord as a place to work with strong expressions of belonging, purpose and value, and with 97% of staff saying that would recommend Cord as a great place to work. We are looking for a great candidate to join this fantastic organisation and contribute to our work to Build Peace. If you like the sound of us, then take a look at the recruitment pack and come and join our team!
The Role
We are looking for an experienced and proactive Trusts and Foundations Fundraiser to grow this vital area of income. This is an exciting opportunity to shape and deliver our trusts and foundations strategy at a key point in our organisational development, helping to diversify income and support innovative, impactful programmes.
You will lead on identifying and securing new funding opportunities, building strong donor relationships, and writing compelling proposals and reports. You’ll also represent Cord externally and work collaboratively across teams to develop strong cases for support.
About You
We are looking for someone with a proven track record of securing funding from trusts, foundations, or philanthropic donors, alongside excellent writing and communication skills. You will be confident building relationships and proactively developing opportunities, with a strong understanding of the philanthropic landscape.
You’ll be an excellent communicator and able to translate complex programmes into persuasive funding cases, and comfortable building relationships through networking and outreach.
If you like what you read and are passionate about real and lasting change, come and join us and be part of the Cord story.
To apply please send us your CV and a Cover Letter detailing your interest in the role and how you fulfil the requirements outlined in the job description.
This is a home-based role, with some occasional travel to Coventry required for meetings. Applicants must have the right to work in the UK.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Executive Director
Lead the next chapter of a growing organisation championing East and Southeast Asian communities across the UK.
We're looking for an experienced, values-driven leader to shape SEEAC's future, strengthen our impact, and help build a more equitable and representative society.
The Southeast and East Asian Centre (SEEAC) is a community-led organisation working to amplify East and Southeast Asian voices, strengthen cultural identity and representation, and advocate for the rights and wellbeing of ESEA communities.
This is an exciting opportunity to join SEEAC at a pivotal moment in our development. As Executive Director, you will provide strategic leadership across the organisation, working closely with our Board, staff, partners and communities to deliver our mission and ensure long-term sustainability.
You will lead organisational strategy, fundraising, partnerships, governance and operations, while acting as a visible and inspiring ambassador for SEEAC's work. The role offers the opportunity to shape the future direction of the organisation and help expand our reach, influence and impact.
About You
We're looking for someone who can combine strategic thinking with collaborative leadership and a strong commitment to social justice.
You will bring:
Senior leadership experience within the charity, cultural, community or non-profit sector
A strong track record in fundraising and income generation
Experience overseeing organisational strategy, governance and financial management
Excellent relationship-building and partnership skills
The ability to inspire teams, stakeholders and supporters
A passion for community empowerment, representation and equity
Experience working with East and Southeast Asian communities is highly desirable, though we welcome applications from candidates with transferable leadership experience who share our values and vision.
What We Offer
Salary up to £50,000 FTE (pro rata, depending on experience)
Part-time role (0.8 FTE / 4 days per week)
Hybrid working arrangements
Flexible working practices
Pension contributions
28 days annual leave including bank holidays (pro rata)
A unique opportunity to lead a respected and growing community organisation
How to Apply
Please submit:
A CV (maximum 3 pages)
A cover letter outlining how your experience meets the essential criteria
Applications close at 9:00am on 19 June.
We particularly welcome applications from people of East and Southeast Asian heritage and from groups currently underrepresented in leadership positions.
SEEAC strives to work to make our society where Southeast and East Asian migrants and their communities are equal members of the UK society and enjoy
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working within the aims, policies and principles of the Citizens Advice Service, the Head of Impact and Development is responsible for driving the charity's strategic initiatives to enhance its reach, impact, and sustainability. This role encompasses fundraising, partnership development, and service expansion. The ideal candidate will be a visionary leader with a passion for social impact and a proven track record in growth strategy within the nonprofit sector.
To help people solve their problems by providing options.
The client requests no contact from agencies or media sales.
Job Title: Commercial Partnership Manager
Location(s): Home-based with attendance at AdviceUK office in London and at meetings as required.
London office: AdviceUK, 83 Victoria Street, London, SW1H 0HW
Status: Fixed term for two years (potential to become permanent)
Reporting to: Head of Membership and Services
Responsible for: n/a
Pay range: £42,000 to £47,000 full time equivalent. £33,600 to £37,600 actual salary, dependant on experience.
Working hours: 28 hours per week within normal operating hours (35 hours full time equivalent). Normal operating hours are 8.00am - 6.30pm, Monday – Friday. Lunch and other breaks are unpaid.
Special conditions: Some evening and weekend work may be required for which time off in lieu (TOIL) will be granted. Some travel will be required which may entail some overnight stays.
We are committed to diversity and inclusion and welcome applications from all backgrounds, particularly encouraging those from underrepresented groups. If you require any accessibility support or reasonable adjustments during the recruitment process, please let us know.
JOB PURPOSE
The postholder is responsible for securing, managing, and growing commercial partnerships with organisations that support AdviceUK’s mission, values and strategic priorities. These partnerships should significantly increase AdviceUK’s commercial income, extend AdviceUK’s reach, and achieve measurable social impact. The postholder will ensure that commercial partnerships both comply with relevant legal and regulatory requirements and contribute positively to AdviceUK’s reputation and influence.
KEY TASKS AND RESPONSIBILITIES
1. Partnership development
Identify, research, and secure new commercial and corporate partnership opportunities aligned with AdviceUK’s strategic and income generation priorities.
Identify and develop new products and services that benefit members, grow income, and support member recruitment and retention.
Shape new products and services with user and sector insight, applying structured approaches to testing, evaluation and scaling. Ensure that pricing, return on investment and other financial modelling is completed to demonstrate how new products or services deliver agreed objectives.
Bring external market insight into AdviceUK’s strategic planning and decision making, ensuring that commercial partnership propositions are clearly differentiated in the markets they are targeting.
Work with the Head of Membership and Services, other colleagues at AdviceUK, and AdviceUK’s existing commercial partners to develop a commercial partnership strategy, business plan and pipeline.
Lead negotiations and contract discussions in partnership with the Head of Membership and Services, Finance and where relevant, AdviceUK commercial partners and subsidiaries.
Ensure all partnerships align with the charity’s mission, values and ethical standards.
Carry out appropriate due diligence and risk assessments on commercial partners
2. Partnership management and growth
Act as the primary relationship manager for AdviceUK’s current commercial partners and subsidiaries to ensure they feel valued, informed, and engaged throughout the partnership lifecycle.
Maximise the value of established partnerships through renewals, extensions, upselling opportunities, and agreed new income generation activity. Support cross‑team collaboration and knowledge sharing.
Identify opportunities for innovation and growth within AdviceUK’s commercial partnerships portfolio.
Support the communication of impact to partners, including reporting on outcomes enabled by their support.
Represent AdviceUK at events, conferences and networks relevant to the commercial partnerships portfolio.
3. Income generation and performance
Ensure all partnerships deliver against agreed financial and non‑financial objectives. Contribute to departmental budgeting and forecasting.
Monitor partnership performance and provide accurate reporting on partnership income, engagement, and impact.
Contribute to the ongoing review of existing commercial partnerships and service level agreements, making recommendations for change as required.
Share learning, insight, and good practice to continually improve commercial partnership approaches.
Ensure compliance with Charity Commission and Companies House guidance, relevant fundraising regulations, and internal governance policies.
Work closely with AdviceUK colleagues to deliver integrated partnership activities.
4. Data and evidence
Support the delivery of performance reports as required to evidence the extent to which commercial partnerships are achieving required KPIs.
Work with colleagues to ensure that partnership datasets are accurate, timely and support decision making.
Ensure any partnership activity that requires data sharing adheres to data protection and cybersecurity requirements.
5. General responsibilities
Our purpose is to improve the lives of people in need of advice. We do this by supporting our members, so it is easier for them to help their clients.
The client requests no contact from agencies or media sales.