Contract Office Administrator Jobs
Location: Blended between office and home (England and Wales). Time in office negotiable
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
We strive to ensure that as many people as possible can benefit from high quality advice services. We place client protection and care at the heart of our service, and as such we are currently looking for a passionate and enthusiastic Client Services Officer to put our client-focused philosophy into practice.
Your remit will include ensuring that all complainants are responded to in a timely, efficient manner, ensuring that the relevant complaints procedure is diligently followed at all times. Moreover, you will be responsible for implementing the processes and systems for providing criminal records screening for Citizens Advice service paid staff and volunteers in England and Wales.
This post will require you to make decisions relating to the appropriate response to complainants by email, phone, letter and/or social media, therefore you will demonstrate the capacity to use judgement under pressure, and you’ll also possess excellent written and verbal communication skills. Previous experience in a customer service focused environment is essential.
To apply:
Please submit an anonymous CV and cover letter (of no more than 2 pages) that addresses how you meet the following criteria:
- Excellent written and verbal communication skills including the proven ability to draft letters, reports and meeting notes dealing with complex issues.
- Experience of providing a customer focused service including dealing with difficult and/or complex situations in a confident manner.
- Proven ability to work within procedures and policies, including dealing with confidential material.
- Proven ability to work on own initiative – to monitor and maintain own standards for service delivery using proven organisational and time management skills.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
In the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Senior Debt Adviser. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service in light of the cost of living crisis has increased substantially over recent years and we are looking to expand our team.
We are seeking an experienced Senior Debt Adviser who has a proven track record in helping and assisting clients facing financial difficulties and providing creative solutions to help alleviate their challenges in a sensitive and supportive role. They will have an awareness of having successfully provided debt advice in a regulated environment. They will have experience of supporting and supervising a team, and monitoring their performance to ensure this remains in line with internal and external requirements.
The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email advice.
Main Responsibilities:
● Provide casework covering the full range of debt - Interviewing those that access our service using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.
● Researching and exploring options and implications so that those accessing our service can make informed decisions
● Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing
● Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels
● Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder
See attachment for further details
The client requests no contact from agencies or media sales.
Maternity Cover
Full time
12-month contract, August 2024 to end July 2025
Location: Malvern/Remote working with travel to the office 1 or 2 days per month
Salary: Up to £55,000
The role:
The Head of Programmes is a wide-ranging and key role within the Smallwood Trust’s leadership structure working closely with the CEO, the Grants Team and the Board.
Important priorities for the Head of Programmes will include:
Working closely with the CEO to implement and operationalise Smallwood’s refreshed grant-making strategy which is due to be approved by the end of 2024. This will include budgeting and implementing/designing new grant processes and procedures where appropriate.
Shape and deliver an evaluation framework that enables us to more effectively track progress against our longer-term outcomes as identified in our theory of change and gender-lens framework.
Instill a learning and continuous improvement culture across the organisation, to ensure that a coherent approach is taken with our grants programmes and our funding meets the needs of our Grant Partners.
The role requires an established leader who is adept at demonstrating internal and external leadership and is able to provide robust grant management, ensuring programme quality and assurance to the CEO, the Board and major external funders.
The role will have 7 direct reports. You will be comfortable in the detail and bigger picture and be able to provide support and encouragement to the Grants Team across Smallwood’s grant and programme cycles and to ensure that best practice and learning from our grant programmes is shared externally and adopted internally.
Why work for us?
You will be joining us at an exciting time in our 135-year history. In the past 2-3 years we have received and continue to receive substantial funding to complement the income from our available investments. This role has scope to help Smallwood shift power to the women and communities it serves and to identify programmes that work in tackling gendered poverty.
What we can offer you:
- Generous annual leave entitlement- 25 days plus bank holidays- pro rata
- Flexible working conditions
- Employer contribution to pension scheme of 10%
- Enhanced Maternity/Shared Parental Leave and Pay
- Enhanced Sick Pay
- Promoting diversity and inclusion in the office
- Career growth and development opportunities through our commitment to learning
By working with us you are helping to change women’s lives.
Application instructions and timetable:
We will be holding a Question-and-Answer slot for those of you who would like to talk with us before applying for the role. This will take place on 4 June between 12 noon and 3pm. The CEO and Head of Programmes will be meeting with you.
If you would like to meet with the CEO and Head of Programmes before you apply please email Emma Crump (Head of Programmes) to arrange this. Her contact details can be found when you apply.
If you wish to apply for the position of Interim Head of Programmes, please submit the following by midnight on 24 June 2024:
- CV
- Cover letter (2 page maximum) answering our 3 questions:
(In order to help you answer these questions you can read our Strategic Plan 2022-2024 which is available on our webpage)
- Outline the main steps you would take to shape and deliver an evaluation framework that enables us to more effectively track progress against our longer-term outcomes as identified in our theory of change and gender-lens framework?
- What would you put in place to instil a learning and continuous improvement culture across the organisation, to ensure that a coherent approach is taken with our grants programmes and our funding meets the needs of our Grant Partners?
- Please tell us what you anticipate might be one of the main challenges that arise during the implementation of Smallwood’s refreshed grant-making strategy which is due to be approved by the end of 2024. This will include budgeting and implementing/designing new grant processes andprocedures where appropriate.
Please note applications which are received after the closing date may not be responded to.
Virtual interview date: w/c 1 July 2024. We will make both daytime and evening interview times available.
Please note, should we receive a large number of applications for this vacancy, we reserve the right to close this vacancy prior to the advertised closing date. Applications which are received after the closing date may not be responded to.
You may also have experience in the following: Program Manager, Program Leader, Program Executive, Senior Program Manager, Program Administrator, Program Supervisor, Program Coordinator, Program Operations Manager, Chief Program Officer, Program Development Manager, Director of Program.
REF-214371
We are seeking a dedicated and compassionate Community Wellbeing Support Worker to join our Flintshire Wellbeing service. This role does not provide direct basic care but is focused on motivating and supporting individuals to identify their own goals as well as developing self-management strategies to improve their health and wellbeing and maintain their independence.
This role will ensure that guided conversations are led by the individual and that they are at the centre of everything we do.This is a new service commissioned by Flintshire County Council on behalf of health and social care partners through the Welsh Government Regional Integration Fund. The service has been commissioned to fill a gap identified within existing service provision.
If you have an empathetic and compassionate nature with a genuine desire to help others improve their health and wellbeing, this role could be for you. The successful candidate will play a vital role in helping individuals improve their overall well-being and make positive lifestyle changes following a recent hospital admission.
The Flintshire Wellbeing service aims to support individuals for a period of up to 6 weeks following hospital discharge. We work collaboratively with individuals to help them identify their strengths, overcome limiting beliefs, and develop practical strategies for achieving their goals at home and within their community.
A key element of this role will be to work with the individual and co-design a personalised action plan. From this information, meaningful functional goals and outcomes are developed with the individual, to promote wellbeing, autonomy, independence, and choice. This approach aims to ‘enable people to be and to do what they have reason to value’
The client requests no contact from agencies or media sales.
About us:
The Humane League UK is a charity ending the abuse of animals raised for food by influencing the policies of the world's biggest companies, demanding legislation, and empowering others to take action.
We're a mission-driven, energetic team focused on problem-solving and effective teamwork, and have grown significantly over the last few years.
Thanks to our effectiveness, The Humane League has been named Top Charity by the independent evaluator Animal Charity Evaluators for every rating period since 2012.
THL UK is an equal-opportunity employer. We are committed to furthering equity and inclusion, and we value diversity. We seek people from a wide range of backgrounds who will bring a fresh perspective to the team, not just because it is the right thing to do, but because it makes us stronger.
We make employment decisions by matching our organisational needs with the skills and experience of candidates, irrespective of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, neurodiversity, age, or veteran status.
We are proud to be a Disability Confident Committed Employer, demonstrating our commitment to recruiting, retaining, and supporting disabled people and people with health conditions, based on their skills and talent.
You can read more about how The Humane League UK is working on Diversity, Equity, and Inclusion on our website.
If you have any questions or concerns regarding accessibility, please contact us via our website and we will be happy to discuss, via email or telephone, reasonable adjustments that you may require throughout the process.
The position:
You will manage our Volunteer team, requiring exceptional communication, a natural affinity for people management and organisation, and an ability to inspire people to get involved with our work. You will be responsible for the overarching strategy and success of the Volunteer Program.
Line managing two members of staff, you will ensure our Volunteer team sets and meets their strategic goals, contributing to our organisational priorities. Developing strategies which effectively mobilise our volunteers to drive campaigning work, you’ll ensure volunteers make the biggest possible impact for animals whilst remaining engaged and supported.
This role reports into the Head of Programs, while working closely with the rest of the THL UK team.
We will be holding a webinar on Tuesday 11th June at 7pm BST for you to find out more about the role and to ask any questions you may have. The webinar will be hosted by Cordelia Britton, Head of Programs and Katie Ferneyhough, Volunteer Program Manager. If you’re interested, please register by following the apply button.
Hours:
This is a temporary 12 month maternity cover, full-time position over Monday to Friday.
From 1st July 2024 we are piloting a four day working week across the whole of the UK organisation. This pilot is planned to run for 12 months, at which point a decision will be made by our Board of Trustees as to whether this will become permanent. Success of the trial relies on the organisation being able to achieve the same or improved level of impact in four working days as five, with staff experiencing either the same or improved levels of wellbeing.
During the four day week pilot, working hours for this position will be reduced to 30 hours per week, spanning Monday to Thursday, with no reduction in salary. This will be a temporary change to the contractual terms for the successful candidate. The appointed person must be prepared to increase their working hours to 37.5 hours per week if a return to a five-day working week is decided. In the event that THL UK considers before the end of the trial period that the trial is having an adverse operational impact, we reserve the right to bring the trial to end on one month’s notice.
Who you are:
Volunteers will be your passion. You’ll have a deep understanding of the importance of this kind of supporter and how to best steward their specific experience and manage their unique needs. You'll understand how to best manage and recruit volunteers, mobilising our UK wide network effectively both remotely and on the ground in order to create change. You’ll know how to best communicate and engage with them in order to make the most out of their time and efforts. You are someone who wouldn’t ask volunteers to do something you wouldn’t do yourself and you’ll ideally have some kind of experience of campaigning in a paid or voluntary capacity (e.g. attending protests).
Someone with previous line management experience is desirable, as you’ll need to be able to effectively manage and lead your team of direct reports.
As a member of the Leadership level of the organisation, you’re someone who can meaningfully contribute to organisation wide decision making, thinking holistically and strategically across teams.
As the manager and leader of your team, you’ll have demonstrable experience of organising several deliverables or projects, which involve multiple teams, at any one time.
You can forward think strategically and collaboratively, considering the volunteer program as well as the work of other teams, setting realistic timelines with this in mind and meeting deadlines reliably.
You’re adaptable, and can work nimbly, with desirable experience working specifically within a campaign environment in some way, where things can change quickly and unexpectedly.
You’re someone who can keep your cool in challenging situations, being able to problem solve and reprioritise with ease to lead your team to success, even when things change at the last minute. You are able to continually evaluate and identify areas of improvement for the volunteer program, recognising key opportunities to evolve and adapt for the best possible impact for animals.
Home based, you’ll have a strong ability to work independently, but you’re also someone who can work as part of a team in a fast-paced environment.
Primary Duties:
Management
Manages the Lead Grassroots Campaigns Coordinator and the Volunteer Program Administrator
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Ensures staff receive the training, resources and support to do their jobs effectively, encouraging the professional development of individual team members
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Manages and leads the Volunteer team to achieve agreed goals
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Develops volunteering goals, in collaboration with the Programs department, and is responsible for timely reporting and tracking of these
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Sets/clarifies job expectations and provides regular feedback, guidance and support to your team
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Empowers staff in the ongoing delivery of their work, from development of strategies and techniques through to successful day to day outputs
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Manages time off requests and approval of expenses for the Volunteer team members
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Manages overarching budget for Volunteer team
Strategy
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Develop and manage all plans and overarching strategy for our Volunteer team, including volunteer stewardship, recruitment and grassroots activism on the ground, ensuring the day to day is delivered effectively by the team
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Work together with the Head of Programs to develop and guide THL UK Volunteer strategy and activities, identifying key priorities and strategies to further the program
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Be an active member of the Programs department Leadership team, working closely with other managers within programs and the Head of Programs to deliver department goals
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Be an active member of the wider Leadership team across the organisation, contributing to organisation level decisions and working to ensure effective strategic alignment, ensuring Volunteer work is communicated successfully and opportunities for collaboration maximised
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Analyse & report on the effectiveness of activities delivered by the team, including timely goal reporting, feeding into funding proposals and more
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Observe and work with other organisations to learn new approaches and share/coordinate strategies, making connections with other organisations as required
Volunteering
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Lead our volunteer program to ensure our volunteers take action with us and remain engaged
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Ensure the Volunteer team organise effective and engaging actions and opportunities for our volunteers which contribute to our campaigns, working particularly closely with the Campaigns team
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Determine overarching training strategy, recruitment and internal processes for the volunteer program as a whole, with supporter experience at the heart
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Oversee our volunteering policies and procedures and their successful implementation, including regular reviews
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Ensure volunteering remains at the heart of what we do, you identify a diverse range of opportunities for our volunteers to get involved with across the entire organisation which ultimately contribute to campaign success, and high satisfaction amongst the volunteers themselves
In addition:
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Attend conferences, events, protests and actions as required
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Participate in team meetings including leading, note-taking and facilitation.
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Attend in-person workshops several times a year.
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Help us make THL UK an inclusive workplace where employees and supporters are proud to be members of the movement
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Demonstrate commitment to creating a stronger and more effective animal protection movement through inclusion and belonging, recognising the need for all of us to do better for social justice on a personal and organisational level.
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Perform any other duties assigned by the Head of Programs.
For full details of the role, including the key competencies we see as the the most important requirements for being successful in this position, please visit our website by following the 'Apply via Website' button.
Good to know:
You will have access to:
- A fully remote work environment and team (all equipment is provided)
- A 4 day working week (note: this is a year long pilot until July 2025 when its continuation will be assessed)
- A pro rata share of 25 days leave plus Public Holidays (reduced proportionately during four day week trial)
- Flexible working hours
- A workplace pension
- An annual learning and development budget
- Support for mental and physical wellbeing
- £25 per month reimbursement towards home working costs
At The Humane League UK, animal welfare is at the forefront of our everyday work and as such, many of our employees are vegan by personal choice. All of our events and workshops offer only plant-based meals. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.
We are looking to speak to a wide range of candidates with diverse backgrounds - #NonGraduatesWelcome
Our employees all work remotely but still enjoy a supportive, collaborative environment.
For our salaries to be fair, transparent and equitable we want to provide a system that delivers a competitive salary in the market and could eliminate potential biases in compensation (such as the gender pay gap). For more information about the Volunteer Program Manager salary please the attached document.
All applicants need to be:
- Fluent in written and spoken English.
- Live and have the right to work in the UK (we are unable to consider applications from those without the right to work in the UK).
- Committed to our mission to end the abuse of animals raised for food.
The Process:
All applicants will be contacted within one week of the closing date to let you know if you have been successful in reaching the next stage.
Our full interview process comprises of the following stages:
- A skills test to give us an opportunity to see your skills in action (completed remotely).
- Join an online interview (via video call) so we can learn more about each other.
- Final Interview (via video call as above)
For full details of our recruitment process please see the attached document.
The client requests no contact from agencies or media sales.
The salary quoted is for the London office dependent on hours worked per week and based on a full time salary of £36,007:
-14 hours per week: £14,403 per annum
-21 hours per week: £21,604 per annum
If based remotely, the salary based on a full-time salary of £31,266 will be:
-14 hours per week: £12,506 per annum
-21 hours per week: £18,760 per annum
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We're committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don't have to be Christian to work here - we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we're open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too.
Learn about our vision, mission and values
About the role
This role is a job-share working with an existing Executive Assistant who is spending part of her time supporting the Director of Policy, Public Affairs and Campaigns (PPC) and the PPC department. This role entails working with a wide range of groups internal and external to Christian Aid. The role will support the Director, taking on key pieces of work, including minutes taking and report of meetings, assisting with email, liaising with colleagues and other assistants, coordinating hosted events and stakeholder lists, planning logistics, booking travel and accommodation, editing and proofreading documents, conducting research, scheduling appointments and other administrative tasks, as appropriate.
About you
The ideal candidate will have excellent communication, research and organisational skills with a bias for action, the ability to think laterally and deliver results. You will have a high level of integrity and discretion in handling confidential information and professionalism in dealing with senior professionals inside and outside the organisation. You are someone that keeps calm under pressure and is able to manage assignments with sound judgement and with multitasking capabilities. You will have an eye for detail, good IT skills, strong interpersonal skills and the motivation and interest in the Charity Sector or International Development. You will have a degree or post-graduate qualification in the humanities, social sciences or related disciplines or comparable experience.
Supporting Statement
As part of your supporting statement, please answer the following question:
Tell us of a time when you had to establish and maintain excellent working relationships with a wide range of contacts and networks
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos and we encourage applications from all faiths and none (with the exception of Director positions where there is a genuine occupational requirement to be a practicing Christian - Exempted under the Equality Act 2010).
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.
We are recruiting for a self-motivated and ambitious Communications and Marketing Assistant. Reporting to the Business Development Manager, and working closely with the Fundraising Officer, the candidate will play an active role in delivering a newly developed comms strategy.
Working at Basis means being part of a fun, dynamic and vibrant workforce; we also offer a benefits package including flexible working (for this post, home working will be considered) contributory pension (4%), free parking; significant opportunities to access training, funded external supervision and an Employee Assistance package.
The client requests no contact from agencies or media sales.
Salary: £30,000 (+ London weighting if applicable)
Location: London office, with an optional hybrid model, but expected to be in the office at least two days a week. Open to remote working if based in one of our target regions - feel free to enquire. The job will require UK based travel (more details in job description)
Hours: Five days a week (flexible and HnH operates a nine-day fortnight)
Contract: 24 month - Fixed Term Contract
Benefits:
-9 day working fortnight, with one full day off every two weeks
-25 days annual leave + statutory holidays including Christmas to New Year
-Hybrid working
-Generous pension scheme
-Staff Learning Fund
-Enhanced parental benefits package
We reserve the right to close applications should we have a reasonable number of shortlisted candidates early on.
We will be holding interviews for the role online on the 9th and 10th July.
Why this role is important – and why you’ll make a difference doing it:
HOPE not hate is the UK’s leading anti-fascist organisation. Our mission is simple: To monitor and challenge the far right, to engage in the communities that are susceptible to them and to address the issues and policies which give rise to them.
Over the last five years, we have grown steadily, with our research and intelligence work exposing and undermining the far right, even foiling a murder plot, our community engagement providing expertise to vulnerable communities and our work in schools growing to teach young people to recognise and challenge prejudice and hate.
About the role
The Community Outreach Officer will deliver on helping the communities susceptible to the far right. As part of the policy team, they will have access to research and policy insights on the issues which are causing tension and divisions in communities and where these tensions are most acute, and use this to devise locally-led solutions in partnership with key figures in the community and relevant sectors.
They will have experience in community organising, whether through employment or voluntary work, and use this experience to develop an organisational strategy for addressing far-right organising and hate-based community tensions. Part of the strategy will include a plan to extend and deepen HOPE not hate’s existing relationships in key areas across the UK. It will also involve designing and publicising resources, developing and delivering training and writing regular briefings.
Willingness to work with a variety of stakeholders is important. The role will include liaising with local authorities, national and local organisations and grassroots community activists to build and facilitate the design of locally-led community resilience strategies. There will also be access to our existing networks and relationships across relevant sectors e.g. migration and refugee sector, community cohesion and local authorities. An understanding that communities and community groups are the experts on their own needs is crucial – solutions should be developed with, not for, those most impacted.
This role requires travel around the UK to support areas where help is needed. Please get in touch if you have further questions about what this would mean.
Key responsibilities
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Working with the research team to distribute and explain information on local risks.
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Working with relevant stakeholders to share solutions and best practice, including through meetings and events.
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Developing resources and guides to support stakeholders to build more resilient communities.
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Developing and delivering training to support key stakeholders in responding to rising tensions and responding to hate.
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Using data and polling to target areas and solutions locally.
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Travelling to meet key stakeholders in communities affected.
General Responsibilities
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Maintain and promote the mission of HOPE not hate.
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Uphold HOPE not hate’s values when working with communities, stakeholders and colleagues.
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Participate in events and activities to showcase the work of HOPE not hate
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Attend agreed supervision and review meetings with your line manager.
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Contribute creatively to the future development of HOPE not hate.
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Identify and undertake other duties as appropriate to this role.
Skills requirements:
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One or more year’s experience in community engagement.
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Experience of delivering training, or confidence in public speaking.
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Experience of working alongside partners to develop work.
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Ability to work independently.
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Highly organised and able to structure and manage workload.
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Strong communicator with ability to discuss sensitive and emotive issues in tense environments.
The client requests no contact from agencies or media sales.
We are looking for a Communications Assistant to join our small but mighty team, that enjoy working together to support our voluntary, community and social enterprise (VCSE) sector here in Cornwall and the Isles of Scilly.
This is a new role to deliver projects to raise our profile, enhance our brand visibility, drive engagement, raise income and help us to develop positive relationships with our key stakeholders and audiences. This role would suit a graduate and is an entry-level position into communications and marketing.
The successful applicant will provide day-to-day communications, media, and events support to the wider organisation and promote our service delivery and coordination of our communication inbox.
This role will be mainly home-based, but you must be based in Cornwall and able to attend regular team meetings and events as necessary.
Please visit our website to apply and to download a full job description.
About Cornwall VSF
Cornwall VSF’s role is to connect, support and promote the voluntary, community and social enterprise sector (VCSE) in Cornwall and the Isles of Scilly. We have strong productive relationships with a wide range of stakeholders in Cornwall including a range of public sector organisations.
We represent the VCSE on all executive Boards ensuring the VCSE voice remains clear and influential. We broker and facilitate VCSE partnership working through our strategic, thematic, and local alliances.
We undertake surveys, consultation events, facilitate issue-based workstreams etc. to raise consciousness of the issues, barriers and constraints facing the VCSE sector. Collectively we can positively affect change and bring about transformation.
We have a wide range of communication channels and styles to suit the needs of a diverse audience. We send regular e-newsletters to members with relevant information and updates for VCSE organisations of every size and interest. We also share news from our members through this vital resource and via our social media outlets.
We host events and conferences to keep people up to speed on the latest developments they need to know. These include workshops, training, and networking opportunities.
Please note: Provisional interview dates are set for Monday 1 July and Tuesday 2 July – please only apply for the role if you are able to be available on these dates.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are working with a prestigious institution in search of a Marketing and Communications Officer for a 6-8 week temporary role, commencing immediately.
Key Responsibilities:
- Create engaging content for newsletters using e-marketing software.
- Manage day-to-day communications operations, serving as the primary contact for media and communications enquiries.
- Develop engaging copy and content for the magazine, newsletters, and notices.
- Support the production of the member magazine, working alongside the external producer under the guidance of the Head of Marketing and Communications.
- Collaborate with team members to generate ideas and content for the magazine and other communication channels.
- Develop persuasive copy to enhance membership recruitment and retention efforts.
- Collaborate with the membership administration team to enhance induction and retention communications.
- Produce copy for printed materials.
- Generate reports on media and communications activities, working with the Head of Marketing and Communications to identify opportunities for improvement to achieve targets and enhance ROI.
- Support the marketing and communication of projects and new initiatives.
Candidate Profile:
- Experience in crafting engaging and clear copy for both print and digital platforms.
- Excellent written and verbal communication skills.
- Demonstrable experience in assisting with writing and placing stories in the press.
- Experience with CRM platforms
- Experience of email marketing
What We Offer:
- A 6-8 week interim position.
- Competitive hourly rate of £17.50.
- A hybrid work model, with 3 days per week in their central London office.
- Immediate start.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Debt Advice Caseworker. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service in light of the cost of living crisis has increased substantially over recent years and we are looking to expand our team.
We are seeking an experienced debt advice caseworker who has a proven track record in helping and assisting clients facing financial difficulties and providing creative solutions to help alleviate their challenges in a sensitive and supportive role. They will have an awareness of having successfully provided debt advice in a regulated environment.
The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email advice.
Main responsibilities:
To provide over-indebted Londoners with free, face-to-face/telephone advice that is accurate, effective and tailored to individuals’ circumstances. This includes:
● Provide case work covering the full range of debt - Interviewing those that access our service using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.
● Researching and exploring options and implications so that those accessing our service can make informed decisions.
● Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing.
● Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels.
● Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder.
See attachments for further details
The client requests no contact from agencies or media sales.
PLEASE DO NOT UPLOAD A CV OR A COVER LETTER AS THESE ARE NOT ACCEPTED.
Please complete and upload the application form via Breathe HR. Your application will be rejected without a completed application form. Download the application form from the vacancy documents at the bottom.
If you have any problems with attaching the form, please send it to talent @ bookmarkreading . org
At Bookmark Reading Charity, we exist to change children’s life stories through the joy of reading.We have seen significant growth over the past few years and have built a network of engaged supporters. As we launch our new strategy, we are looking for a talented individual to lead our Philanthropy Team over the next 12 months and grow our major donor programme so that we can support more children to develop the reading skills and confidence they need for a fair chance in life.
Job Description
Delivering the philanthropy plan
- Manage the philanthropy programme at Bookmark, working with the Head of Fundraising to grow the major donor portfolio within the wider strategy
- Lead a team of three to deliver on the fundraising strategy, providing direction, support and guidance. Line manage the Philanthropy Manager and support their professional development
- Work with trustees, staff, and our wonderfully supportive Partnerships Board to build a robust pipeline of supporters and secure introductions
- Own and build a portfolio of new major donors through the full donor cycle who give £25,000 or more, ensuring a first-class cultivation and stewardship journey
- Lead on the philanthropy events strategy and programme, providing support to the Philanthropy Manager and wider team in delivering income generating, cultivation and stewardship events
- Create compelling, relevant and tailored funding proposals, reports and collateral to inspire and inform donors, reflecting Bookmark’s strong brand
- Work closely with the Corporate Partnerships team to ensure opportunities to maximise income for the fundraising team
Work with the rest of the Fundraising team
- Devise and deliver annual plans, together with associated budgets, in line with the charity’s strategic objectives.
- Work with the Senior Leadership Team, Chair of Trustees and colleagues across the charity to ensure major donor fundraising activity is aligned with the charity’s wider plans and objectives
- Use Salesforce to manage the accurate recording and forecasting of major donor income, enabling efficient reporting and KPI management
- Ensure that all activity helps to build Bookmark’s brand and is always brand compliant
- Ensure Bookmark’s ethical fundraising policy is adhered to
Person specification
Essential
- A successful track record in high value fundraising and acquisition, including a proven track record of securing five or six-figure gifts, to meet or exceed targets
- Experience line managing individuals, nurturing their development and managing their performance to achieve results
- Excellent understanding of complex relationship-based fundraising from high-net worth individuals and/or grant making organisations
- Experience developing and managing a calendar of successful charity events that meet fundraising targets
- Great verbal communication skills, a passion for presenting and public speaking
- Experience managing or working with a fundraising board or high value committee
- You will have the skills to influence, motivate and persuade people to donate
- Demonstrable experience of writing successful, inspiring, emotive, and technically accurate cases for support and proposals tailored to a major donor audience
- Experience growing and managing a pipeline, planning for your portfolio and increasing income
- An understanding and ability to build budgets and work with financials
- Experience using of Office Word, Excel, and PowerPoint
- You have experience using Salesforce, or another fundraising database
Desirable
- Experience managing and growing a Giving Circle
ADMINISTRATIVE INFORMATION
Contract type: 12-month fixed term contract, 3-4 days per week
Salary: £50,000 - £55,000 pro rata
Location: Bookmark Reading Charity, Charles House, 5-11 Regent Street Saint James's, London SW1Y 4LR. 1-2 days per week based at the Bookmark office
Hours: 22.5-30 hours per week . Flexibility around compressed hours
Deadline: Sunday 23rd June 2024, 11.59pm
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Qube we are working in partnership to make a difference in Shropshire by providing volunteer brokerage and governance support to voluntary groups and organisations.
The role of the Volunteer and Infrastructure Officer is to support the Volunteer and Infrastructure Team Lead within the Voluntary and Community Support team providing high quality information, support and expertise in infrastructure support opportunities available to groups and organisations within Shropshire.
They will promote volunteering and encourage new volunteers to come forward for the benefit of Shropshire groups, organisations and communities. Provide governance advice, support, and guidance to local community/charitable groups and organisations, including support to staff/volunteer managers on volunteer recruitment and retention and develop working relationships with community led/based local groups to support future growth and sustainability.
They will also offer and make aware training opportunities and provision to support group and organisational compliance and safety.
This is currently a fixed term position until 31st March 2025 with extension possible dependent on further funding.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.
The important stuff
Salary: from £50,000 dependent on experience
Contract: 12 – 18 months fixed term
Hours: Full-time, Monday – Friday, 9:30am – 5:30pm with occasional evening work for events such as our Spear Celebrations
Location: Hammersmith, London – we are an office-based organisation.
Closing date: Sunday 23rd June 2024
Interviews: We anticipate interviews to commence the w/c 1st July
Application Pack: Download our application pack below for more information
Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.
Benefits
- Excellent Health Insurance Plan, including gym discounts and other perks
- Exceptional staff development and training opportunities, including our 5-day Coaching for Leadership programme (worth £3,000)
- Regular staff prayer meetings, conferences, and retreats (one residential)
- 28 days annual leave plus bank holidays, and additional Christmas ‘gift days’
- We are an office-based organisation and value collaboration and our team culture, but offer staff the opportunity to work a few days from home each week where the role allows, in agreement with their manager
Resurgo has been named one of the UK’s Best Places to Work by The Sunday Times.
Person Specification
- An active Christian, passionate about personally representing the values and beliefs of Resurgo, and a demonstrated commitment to social impact and our mission to play a meaningful part in the repair of our social fabric
- Outstanding leadership ability with the confidence to make effective decisions; flexibility to pivot and change direction when needed and to bring partners and team on the journey
- Excellent people and networking skills; emotional intelligence, capable of quickly winning the trust and confidence of, as well as to network and influence church leaders and a range of audiences, internally and externally
- A minimum of 5 years’ demonstrable experience in a church partnerships or business development role
- Strong initiative and organisational skills including the ability to establish appropriate processes and structures and to manage multiple priorities to meet targets and deadlines
- Strong quantitative skills including ability to work with and interpret impact data, fundraising pipelines and basic financial information
Key Responsibilities
National Growth
- Develop strategy for national growth and ensure effective delivery of strategy, with a focus on growing our work in unserved and developing regions of the UK and building a diverse range of church partners
- Engage with thinking around the intersection between social impact, employability and the church to ensure we are at the cutting edge within the sector, developing an understanding of local needs and challenges and how Resurgo can best inspire and equip partners to catalyse sustainable and impactful social change.
- Work with wider leadership team to understand and fine tune barriers to growth, including considering recruitment and operations support needed by partner churches, and funding avenues and the operation of the seed fund, which provides start-up funding to churches in the early years of launching a Spear centre.
Pipeline Development
- Identify, build, and develop relationships with potential partners through networking at Christian conferences and running our own events, identifying and introducing our work to key networks, and offering relevant coaching sessions as a means for churches to understand Resurgo’s coaching, employability and impact management.
- Introduce potential and existing partner churches to the Spear programme as a means of creating sustainable social impact in their community, particularly with young people, and provide opportunities for them to engage with the programme with a view to considering launching a centre in their own community where this is a good fit.
- Build a pipeline of potential Spear partners, and steward these relationships from the point of introduction, through to confirmation of programme launch, reporting to the Senior Leadership team against monthly KPIs and annual growth targets.
- Work closely with the Impact team and Director of External Relations to consider the ‘client’ journey of a church from point of initial interest to uptake of one of our programmes
New Centre Set-up and Implementation
- Oversee a team who project manage the launch of new Spear centres in partnership with local churches, including overseeing all
practical and operational aspects of the centre setup, recruiting new coaches, and ensuring required policies and systems
are in place.
Active Participation in the Philanthropy and wider Resurgo Mission
‘To Inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery.’
- Help build and develop Resurgo’s ethos and Christian life as a team member.
- Lead and contribute to regular team prayer meetings as an integral part of Resurgo’s operation and for the success of its mission.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for:
Are you a professional in the education/ youth sector? Are you passionate about improving the experiences of Black/Mixed Black children in school settings? Join Black Thrive Lambeth as a Community Connector! We're looking for friendly individuals who care about the outcomes of young people to deliver consultations sessions with primary school children, parents and school staff.
More about this role:
We need professionals with a background in education, youth work, and practical experience working with families to join our team of Community Connectors. You will work with the school community to improve the mental health and wellbeing support available. Working with parents, staff, and children, you will be able to identify the challenges faced by the community, using your links to local services and offers to ensure timely and appropriate support. Through your engagement with the school community, you will feed into a network of connectors, sharing important learnings & good practice.
Recruitment for this role is ongoing with phone interviews starting from Weds 14th May 2024.
Find out more via the atttachment
The client requests no contact from agencies or media sales.