Customer insight manager jobs

Role: Head of Communications, Marketing, & Digital

Location:Home-based, with regular attendance (at least monthly) of meetings in London.

Salary:£45-50,000 depending on experience

Type: Permanent, full time (37.5  hours per week) or flexible to at
least 0.8 FTE

Responsible to: Director of Fundraising & Communications

Responsible for: Digital Marketing Manager, Communications & Engagement Manager, Communications Administrator (indirectly), Podcast Manager (indirectly)

Benefits: Flexible working arrangements, 28 days of annual leave (FTE pro rata for part-time) + 1 day for your birthday, pension scheme and Employee Assistance Programme

About the role

Every five minutes, someone, somewhere in the world is told that they have MS. There are currently 2.9 million people in the world living with MS. When you’re diagnosed with MS, in just seconds, the future that you saw for yourself and your loved ones has been shattered. A diagnosis often comes at a time when you’re in the prime of your life, when you should be planning your future, not facing a lifetime of uncertainty. Knowing you have MS can feel incredibly isolating and lonely.

Overcoming MS is here to provide hope: through lifestyle changes, backed by scientific research, a full and healthy life with MS is possible.

Could you be the person that helps us get this message of hope through to thousands of people diagnosed each year, their families and friends? Overcoming MS is at a crucial point in our strategy, where we are ready to significantly expand our reach and let everyone affected by MS know about the support that is available for them to live well. We are ready to own the lifestyle and MS space, to offer hope, positivity and choices to all, and we’re looking for the right person to drive awareness of our brand profile as well as the wider importance of healthy lifestyle and MS.

Job summary:

The Head of Communications, Marketing & Digital is responsible for shaping, delivering, and evaluating the charity’s communications, brand, digital engagement, and marketing activity.

Reporting to the Director of Fundraising & Communications, the postholder plays a pivotal role in growing the charity’s profile, strengthening engagement, and ensuring all communication channels, platforms and content are effective, accessible, and aligned with organisational goals.

In a small charity, this is both a strategic and hands-on role, requiring creativity, strong digital skills, excellent communication, and the ability to manage multiple projects simultaneously.

Key responsibilities and duties:

1. Communications & brand

• Lead the delivery of the charity’s communications strategy to increase visibility, trust and engagement.
• Manage and protect the charity’s brand, ensuring consistency of messaging, tone, and visual identity.
• Oversee and produce high-quality content for website, newsletters, reports, blogs, case studies, and information materials.
• Support the Director in developing campaigns that unite messaging, fundraising, marketing, and advocacy.

2. Marketing & supporter engagement

• Lead marketing activity to grow audiences, increase engagement, increase participation in our services, and support fundraising objectives.
• Work closely with colleagues to create compelling campaign assets, supporter journeys, and integrated marketing plans.
• Develop marketing materials, key messages, and digital assets that support awareness, engagement, service numbers and income growth.

3. Digital leadership

• Oversee the charity’s digital ecosystem, including website, email marketing, social media and CRM integrations.
• Ensure digital content is accessible, user-focused, streamlined and optimised for engagement and conversion.
• Fully review website development and maintenance, including UX improvements, analytics, SEO, and content.
• Oversee data-led insights and dashboards to measure digital performance and inform decision-making.

4. Media & public relations

• Build media relationships and respond to press requests in coordination with the Director.
• Draft press releases, statements, Q&As, and key messages for external audiences.
• Support reactive and crisis communications, ensuring timely, accurate responses and reputational protection.

5. Internal communication & collaboration

• Support effective internal communication, ensuring staff team, Program Facilitators and volunteers are informed and engaged.
• Work collaboratively across teams to gather stories, insights, and content that bring the charity’s work to life.
• Provide guidance and support to colleagues on communications, brand, and digital best practice.

6. Other

• Manage agency and supplier relationships where relevant.
• Stay informed about sector trends and emerging tools that could benefit the charity.

PERSON SPECIFICATION

Essential experience

• Significant experience in communications, marketing and digital roles, preferably within a charity or mission-driven organisation.
• Proven track record of developing and delivering digital and communications content across multiple platforms to multiple audiences.
• Experience managing websites, CRM systems, email marketing tools, and social media channels.
• Demonstrable experience in audience engagement, digital analytics, and campaign performance measurement.
• Experience in managing a brand profile across different audiences and different products, ensuring consistency and authority over time.
• Hands-on experience creating accessible and compelling written, visual, and digital content.
• Experience working with agencies, freelancers, or creative suppliers.

Essential skills & competencies

• Excellent written and verbal communication skills, with the ability to craft clear, compelling messages.
• Creative, strategic thinker with the ability to translate ideas into practical delivery.
• Highly organised, able to manage multiple deadlines, and comfortable working independently in a small team.
• Strong attention to detail with a commitment to quality and accuracy.
• Strong understanding of brand management and visual communication.
• Strong knowledge and understanding of fundraising, communications, GDPR, safeguarding, accessibility and other standards.

Personal attributes

• Passionate about the charity’s mission and values.
• Collaborative, positive, and comfortable working closely with colleagues across the organisation.
• Proactive problem solver who brings ideas and embraces innovation.
• Adaptable and resilient in a dynamic, fast-paced environment.
• Commitment to inclusivity, accessibility, and ethical communication.
• Excellent standard of written and spoken English and ability to communicate effectively with a range of people from diverse backgrounds.
• Excellent interpersonal skills.
• Fully committed to Overcoming MS’s values.

Actors’ Trust supports professional actors and stage managers in times of need, and our bold new Acting for Impact strategy seeks to increase the charity’s reach and impact within the performing arts community.

The Digital Marketing Executive will play a key role in growing the charity’s online presence, engaging many more beneficiaries and supporters, and generating income through creative, high quality digital content and supporter-focused campaigns. Working closely with the Head of Engagement & Development, the postholder will support the planning, management and optimisation of the charity’s digital marketing and communication activities.

This role is perfect for someone who enjoys combining creativity and innovation with advanced digital analytics. You’ll play a key role in supporting and delivering the charity’s marketing and communications strategy and enabling the charity to grow its reach. You will ensure that our social media channels, website, SEO and email activities are effective, on-brand, and accessible. Most importantly, you will create awareness activities that convert, engagement activities that retain and ensure each segment of our community receives the greatest online experience from their interaction with Actors’ Trust.

We are looking for a motivated self-starter keen to take on a new challenge within a fast-growing organisation, to join us and support our vision: an empowered and vibrant performing arts sector. You will have an appetite for detail, strong copywriting skills and a thorough understanding of measuring analytics to improve performance. Additionally, you will be a problem solver, team player, able to quickly adapt, (and to ask for help when you need it) and you’ll have the self-belief and capacity to hit the ground running.

How to Apply 

• Please apply with an up-to-date CV and a brief covering letter telling us why you’re a good fit for this role.

• The closing date and time for applications is 9am, Monday 19th January 2026. 

Are you passionate about showing donors the real impact of their support? Do you have the creativity and insight to shape powerful stewardship experiences for high-value supporters?
 

Salary

The salary for this position is £36,577

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Key Responsibilities

• Shape meaningful donor experiences by developing and delivering inspiring stewardship communications—ranging from personalised impact reports and proposals to digital updates that bring supporters closer to the children and families they’re helping.
• Play a key role in the Children’s Cancer Centre appeal, contributing to one of the most significant projects in the charity’s history, with the opportunity to create stewardship moments that drive transformational giving.
• Lead on coordinating recognition and engagement activities, including crafting tailored communications and working closely with Philanthropy, Partnerships and Special Events teams to deliver stand-out supporter journeys.
• Use your project management skills to plan and deliver bespoke stewardship events, giving supporters unforgettable experiences that deepen their connection to the cause.
• Help drive insight-led decision-making by analysing supporter behaviour, monitoring fundraising performance, and sharing learnings that shape future stewardship strategy.
• Use CRM and data tools to enhance supporter experience, ensuring accurate tracking, reporting and portfolio analysis that support smarter, more personalised stewardship across high-value teams.

Skills, Knowledge and Expertise

• Strong experience in donor stewardship, with the ability to bring supporter impact to life through compelling communications.
• Experience supporting high-value fundraising, partnerships or similar relationship-focused environments.
• Skilled at managing projects and coordinating multiple priorities, with the ability to work efficiently to tight deadlines.
• Excellent written and verbal communication skills, with the confidence to build relationships and collaborate with colleagues at all levels.

About The team
 

You’ll be part of a friendly, high-performing team that thrives on collaboration and fresh thinking. It’s an environment where you can bring your ideas, grow your skills and contribute to exciting, high-profile projects.

Location: Flexible

Join our small but mighty team and help transform the future for people affected by primary bone cancer.

We’re looking for a motivated and detail-driven Trusts & Foundations Fundraising Officer to support a growing and strategic income stream. You’ll work closely with the Trusts & Foundations Fundraising Manager to research prospects, write compelling applications, manage reporting, and build warm, meaningful relationships with funders who want to make a real impact.

In this role, you’ll contribute to raising around £500,000 a year to fund life-saving research and vital support services for patients and families. You’ll collaborate with colleagues across the charity, turning insight, data, and stories into persuasive cases for support that inspire funders to give.

This is a fantastic opportunity for someone with strong writing skills, excellent relationship-building abilities, and a proactive approach. Whether you already have experience in trust fundraising or are looking to develop in this area, we’ll support you every step of the way.

What we offer:

• 30 days holiday + bank holidays

• Flexible working and home-working support

• 6% employer pension

• Private Health Insurance (after probation)

• Generous training and development opportunities

• Supportive, collaborative culture where you can genuinely make an impact

If you’d love to use your skills to support a passionate community and help drive positive change, we’d be delighted to hear from you.

Hearing Dogs for Deaf People – Associate Director of Performance Marketing
Location: Hybrid working with some travel to Hearing Dogs offices in either Buckinghamshire or East Yorkshire.
Salary: £65-70,000 per annum.
Contract: Permanent, full-time hours. 

Hearing Dogs for Deaf People, whose mission is build confidence, companionship and connection for people with hearing loss, is seeking a talented Associate Director of Performance Marketing to drive marketing activities that will help them expand their reach, mobilise support and build understanding and awareness.

Hearing Dogs for Deaf People has been creating life-changing partnerships between hearing dogs and deaf recipients since 1982. As well as acting as an ear to their partners and alerting them to sounds, the charity’s clever and expertly trained dogs help deaf people to live life with confidence and independence, whilst providing love, companionship and emotional support. This is coupled with the provision of emotional and practical support services for anyone with hearing loss.

Following on from a strategic review, the charity is now entering an exciting period of growth and expanding their Individual Giving Directorate, to enable them to transform many more lives across the UK.

Playing a pivotal role in supporting this growth, the Associate Director of Performance Marketing is a newly created and influential position with significant scope to shape how Hearing Dogs grows their supporter base, sustains their supporter and volunteer community and attracts more people to their services through impactful digital and multi-channel marketing. The postholder will lead marketing activity that is insight-led and audience focused to ensure that each campaign strengthens connection, builds loyalty and generates sustainable income. This includes being responsible for growing the charity’s flagship Puppy Sponsorship programme to increase value and volume, establishing a legacy marketing programme and identifying opportunities for cross-selling and deeper engagement across all products.  

The ideal candidate will be a senior strategic leader responsible for driving individual giving growth and supporter retention through digital and multi-channel marketing. You will have a strong commercial, income generation and digital background, you will lead marketing that is insight led and have a deep understanding of how AI technologies can help the charity enhance performance. Advanced skills in using data, analytics and audience insight to shape strategy, optimise campaigns and measure impact will be essential, alongside strong leadership and people management skills, with the ability to inspire and develop high-performing teams. Finally, you will have excellent communication, influencing and stakeholder management skills at a senior level.

This is an exciting opportunity to help Hearing Dogs shape their future with the flexibility of hybrid working remotely and spending time at Hearing Dogs’ stunning offices, with friendly and passionate staff and their four-legged friends.

If you want to lead the pack and help deaf people live well with hearing loss Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 26th January, 9.00 am. 

People Adviser

RCN UK HQ, London or RCN Cardiff Gate (with hybrid working)

35 hours per week, Fixed Term until 31 December 2026

£37,881- £42,795 per annum pro rata plus London Weighting of £5,262 per annum if applicable*

At the Royal College of Nursing we're an optimistic organisation. And we've got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK - with over half a million members - all we can see are the infinite possibilities for a brighter future. Join us and you will too.

The role

As a People Adviser, you'll use your positive attitude, HR and OD knowledge and your communication and influencing skills to support our staff and managers. In particular, you will coach managers in the resolution of people issues and manage an employee relations caseload across the breadth of the employee lifecycle, wherever possible working in partnership with our trade union.

You will support your People Business Partner to design, develop and implement sustainable HR & OD solutions. Every day will be filled with possibilities as you find new ways to shape change and nurture the development of the business by delivering a robust and proactive HR service.

You will work with the wider People & OD team to deliver learning and development initiatives across your business areas; educating, supporting and upskilling our people. You will be skilled at analysing data and will share your business intelligence and insight to drive continual improvement.

The person

You will be an excellent communicator who is confident at expressing your own point of view in challenging circumstances; and skilled at both fostering constructive working relationships with management and building genuine partnership with trade unions.

Possessing a working knowledge of across key elements of the CIPD profession map, you will hold CIPD membership supported by a Level 5 qualification in Human Resources or equivalent.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything's possible.

What we offer you

We expect you to look after your customers and we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.

We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Our hybrid working model allows for up to 60% of your working time to be carried out from home. At least 40% of your working time will be spent working in person.

*We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.

Our selection process

Please click the 'apply now' button to apply and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don't. Any identifying information in your application will automatically be anonymised for shortlisting purposes.

We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.

Equal opportunities for everyone

Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.

As proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.

Contact details

For more information or for an informal discussion about the role please contact Rachel Rice, People Business Partner via email .

For more information about the recruitment and selection process please contact

Opening date: 09 January 2026

Closing date: 11.59pm on 25 January 2026

If we receive many applications after a week of advertising, we may close this vacancy earlier.

Selection dates: To be confirmed

Salary: £38,999 - £43,105

Contract: Permanent contract

Reports to: Head of Digital Fundraising, UK for UNHCR 

Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model with at least 1 day in the office per week)

Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams

JOB PURPOSE

We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR’s testing and optimisation strategy to improve conversion rates and user experience online, including our donation pages, virtual gift shop, website and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products.

The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees.

An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms – playing a key part in UNHCR’s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life.

You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams.

Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. Thanks to our UK supporters, UNHCR teams in over 130 countries can deliver humanitarian relief to families left with no one else to turn to. From rushing life-saving aid to civilians fleeing the frontlines of conflict, to ongoing support, such as education and healthcare, for families whose lives may remain in limbo for years. When it is safe to do so, UNHCR helps refugees return home voluntarily so they can rebuild their lives, homes and communities.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

Role Responsibilities  

• Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions.
• Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives.
• Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary.
• Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise.
• Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions.
• Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation.
• Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour.
• Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results.
• Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly.
• Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field.
• Share creative and insights with UK colleagues, global teams, and HQ.
• Participate in training seminars, workshops, and skill shares where applicable. 

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.

Personal Attributes and Experience

Essential Experience

• Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector.
• Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. 
• Experience of using digital channels for lead acquisition and conversion to grow income.
• Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic.
• Experience of working with external agencies and suppliers.

Essential Skills/Knowledge

• Experience of using Google Analytics or other web behavioural analytics tools.
• Experience with experimentation tools like Optimisely or similar.
• Strong project management and stakeholder management experience.
• Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences.
• Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy.
• Proven proficiency with design principles and tools (Canva/Adobe suite).
• Able to demonstrate flexibility and do what it takes to get the job done.
• Understanding of HTML and other coding languages.
• Able to juggle and prioritise multiple tasks and meeting programme deadlines.
• Strong presentation, communication (written and verbal) and interpersonal skills.
• Excellent stakeholder and relationship management.
• An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication.

 Desirable Skills/Experience

• An understanding of digital fundraising practices and principles
• Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement
• Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous).
• Knowledge or experience working with Salesforce (or similar CRM platform).
• Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms).
• Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.

We are also open to flexibility in many ways, including flexible hours. Please don’t be afraid to speak to us about this during initial conversations, so we can explore what’s possible.

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days’ annual leave per annum plus 8 bank holidays (pro-rata for part-time working).
• ‘WeCare’ Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more.
• Hybrid home-working model with dedicated Team Days in the office.
• Toothfairy dental app.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme.
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set-up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.
• Financial wellbeing support.

Development

• Comprehensive training and continuing development opportunities.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.

Closing date: Sunday, 18 January 2026

Shortlisted candidates will be invited to attend a virtual interview in the week of 26 January 2026.

Please contact us if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation. We will make every effort to respond to your request for assistance as soon as possible.

 United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

Job summary

Job title - Fundraising and Membership Officer

Responsible to - Fundraising Operations Manager

Salary - £24,645 - £26,275 FTE per annum (pro rata) 

(£19,716 - £21,020 actual)  Exact salary dependent on experience

Hours of work - Part time - 28 hours per week (0.8 FTE).  We consider part-time/job-share and flexible working requests

Annual leave - 30 days + 8 bank holidays per year pro rata

Location - This role is hybrid - split between home working and our Bristol office.  You will be required to work a minimum of 50% of your hours from the office each week.

Job purpose

This role will underpin the operation of our fundraising and membership programmes, with a mixture of public facing interactions and focused operational, database work.

Our long-standing membership scheme is an integral part of our fundraising at Action for ME, and we are fortunate to have a generous membership base of over 3,000 loyal supporters. You will be the main point of contact for our members, ensuring they feel valued and connected to our work, as well as supporting efforts to increase our current membership.

You will also be responsible for the smooth running of crucial operational processes for our membership, trading and individual giving income streams, both during fundraising campaigns and day to day. With a commitment to continuous improvement of these systems, you will help us to increase the efficiency and quality of our stewardship, retain our donors and bring in new supporters.

Key duties

Membership

• Be the main point of contact for our members and provide high quality stewardship over the phone, by email and by letter, always ensuring consistent and high-quality communication.
• Be responsible for delivering operational tasks relating to the membership scheme and improving their efficiency. Including, but not limited to, gift importing and processing, data administration, thanking members, processing renewals and sending out renewal reminders.
• Work with the Fundraising Operations Manager and our Senior Supporter Engagement Officer to monitor the performance of the membership programme and support its growth.
• Maintenance and creation of the mailing lists for our membership magazine, InterAction.  Assist with the distribution of the magazine across all channels (post, email, audio).

Individual Giving & Trading

• Ensure that gifts are processed, recorded and thanked appropriately in a timely manner; and that database records are kept up to date, in line with fundraising data regulations.
• Assisting with the administration of our Winter and Spring raffles and Lottery programme.
• Work with the Fundraising Operations Manager and the wider team to maximise fundraising potential using data and donor insights/feedback.
• Maintain a high standard of data quality and record keeping on our database, ensuring our fundraising processes and procedures are applied in line with all regulatory and governance requirements including GDPR and those of the Fundraising Regulator.
• Processing all outgoing post for the Fundraising team, including online shop orders, from our Bristol office. Complete other office-based tasks as required.  You will be required to work at least 50% of your hours from the office.
• Work alongside the fundraising team to deliver our strategy and workplans, including involvement in projects and fundraising campaigns as required.

Other duties

• To attend and contribute constructively to team meetings and other meetings as required
• To positively promote the work and activities of Action for ME at all times
• To contribute to the team’s overall strategy delivery, annual planning and budgeting.
• To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Fundraising Operations Manager, Director of Fundraising & Development or the Chief Executive.
• Act as an advocate for the Charity and its work.

Person Specification

Experience and knowledge

• Demonstrable experience in building relationships with customers or stewarding supporters and donors.
• Experience using Microsoft Excel for work, including basic excel functions, basic formulas and list tools.
• Experience of using a CRM database, preferably Raiser’s Edge
• Minimum 2 years previous fundraising experience (desirable)

Skills and Behaviours

• A confident multitasker who is comfortable dealing with a variety of enquiries and managing a varied workload.
• Excellent verbal communicator, skilled in engagement, empathy and interpersonal skills.
• Excellent written communication skills including creating reports to measure progress.
• Ability to use own initiative, solve problems, work independently and to work well in a team.
•  An understanding of data protection including UKGDPR
• Strong IT skills, including the ability to use Microsoft Office, databases and web-related programmes and software.
• An understanding of ME and the impact on people affected by it (desirable).

Attitudes and values

• Enthusiasm
• Integrity
• Resilient

Key competencies

• Effective communicator
• Results driven
• Attention to detail

Details:

Salary: £50,000 per annum.

Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.

For this role, our expectation is that you will come to London 1 day each week for team, project or stakeholder meetings. You may also find it useful to visit member hospices. You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time. We encourage all colleagues to visit member hospices to help inform our work and you may be able to work from there. 

Contractually this role is London-based. 

Benefits:

• 25 days in the first year, increasing to 27.5 days in the second year of service and 30 days in the third.
• Matched pension scheme up to 7% of salary
• Healthcare plan
• Learning and development opportunities
• Enhanced carers and compassionate leave

How to apply: CV and supporting statement - using Hospice UK’s supporting statement document – see below.

Closing date for applications: Midnight on Sunday 11 January 2026.

Interview dates: We expect to hold interviews over Teams on Monday 19 to Wednesday 21 January 2026.

We’ll send assessments and some questions to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.

Job information:

At Hospice UK, we believe data can help ensure that hospice care is available to all, for now and forever. This is an exciting time to join us. In this role, you’ll be able to shape how we collect, connect and use insight across our charity and the wider hospice community, so decisions are smarter, services are fairer, and our impact is clear.

You’ll be our leading technical voice for data, shaping and delivering our Data Strategy, guiding colleagues, and ensuring modern, effective ways of working with data. You’ll work with internal systems and sector datasets (plus third‑party sources like population data) to build the reporting that helps hospices compare services, reach underserved communities, and make better decisions. 

We’ve recently invested in modern Microsoft data tools and updated our key systems to provide the foundations for the future. This is a chance to define how we use data for the long term, from engineering robust pipelines to creating the dashboards leaders rely on every day. 

In the short term, your focus will be: 

• Overseeing the introduction of a new member data collection portal being developed by a third-party organisation.
• Developing, deploying and improving our internal performance reporting and hospice sector reporting using Power BI and related Microsoft tools.

You’ll be passionate about data and using it to improve decision making and operational processes. You’ll be able to engage with colleagues at all levels to understand their needs, champion good data management and reporting practices, and provide technical advice and guidance.

You’ll join a high performing ICT and Data team of 8 colleagues.

You’ll find lots more information about the role and team in the Candidate Information Pack (available on our website to download).

How to apply:

To apply for this role, please send us the following documents by midnight on Sunday 11 January 2026:

• Your CV. Ideally in Microsoft Word format and less than 3 pages of A4.
• A completed supporting statement form (where you can demonstrate how you meet the person specification) - available on our website to download.
• A completed equalities monitoring form - available on our website to download.

We will shortlist candidates based on their CV and supporting statements. A briefing of what to expect will be sent in advance to shortlisted candidates.

Closing date for applications: by midnight on Sunday 11 January 2026.

We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel.

Please make sure you provide your contact details in your email. Please note the interview dates above and let us know if there are any accommodations you might need to participate fully in the process. We will try to be flexible.

To be considered for this role you must have the right to live and work in the UK for your application to be progressed. Hospice UK is an equal opportunities employer and welcomes applications from all sections of the community.

What could you achieve if you led a national sales team where every partnership directly fuels positive change in education?
 
 
TPP Recruitment is partnering with the workforce development body for the Further Education and Training sector to appoint an Associate Director of Sales. This is a pivotal position: you’ll set direction and lead from the front with senior customers.
 
 
Salary: £75,150-79,100 per annum, depending on experience
Employment type: Permanent
Hours: Full time, 35 hours per week
Working arrangements: Hybrid with national travel; typically, around three days per week with customers/prospects or in the office (London), with flexibility required
Start date: ASAP
 
 
About the Organisation
 
Every day, educators and leaders across the Further Education (FE) and Skills sector inspire curiosity, drive progress and empower learners to achieve their potential. This organisation is here to champion the vital role of the FE and Skills workforce. Working in partnership, they drive professionalism by setting the professional standards for the quality of teaching and leadership across the sector. The organisation provides educators with a pathway of professional development throughout their careers, champions inclusion and enables sector change for a thriving FE and Skills sector. Together, they are transforming lives and opportunities for learners aged 14 and above.
 
 
About the Role
 
As Associate Director of Sales, you will lead regional and central teams that generate income through membership subscriptions and associated services, building long-term, solution-led partnerships with colleges, training providers, and adult education organisations. You’ll be outward-facing, developing senior relationships with Principals, Vice Principals and HR/People Directors, while coaching your team, improving sales operations, and enhancing the customer experience.
 
 
Key Responsibilities
 

• Lead the B2B sales strategy to grow partnership, leadership development and learning offers
• Personally manage senior, high-value relationships and open doors at executive level
• Model consultative, solution-led selling; tell compelling stories that bring value to life
• Align sales activity with marketing and product to deliver a seamless customer journey
• Strengthen customer success and regional engagement to ensure measurable impact and renewals
• Mature sales operations (pipeline, forecasting, performance reviews and dashboards)
• Embed effective use of customer relationship management systems and data insight
• Lead, coach and mentor a small, high-performing sales and customer success team

 
 
Skills / Experience Required
 

• Senior leadership experience in B2B sales, partnerships, or commercial development, ideally within the education, learning, or professional membership sector
• Deep understanding of the Further Education and skills landscape, including workforce challenges and sector priorities
• Demonstrable success in consultative, solution-based selling to senior leaders in colleges, training providers, or adult education organisations
• Experience designing and delivering people-focused solutions such as membership, CPD, or leadership development offers
• Proven ability to build and lead high-performing sales teams, with a collaborative and coaching approach
• Skilled in pipeline management, forecasting, and performance accountability, with strong CRM and data insight capabilities
• Excellent communication, negotiation, and presentation skills, able to engage credibly with education sector stakeholders
• Motivated by social purpose and sector impact; outward-facing and relationship-driven

 
 
Interview Process
 

• Screening and informal chats (pre-Christmas) coordinated by TPP Recruitment
• Final interviews mid-January 2026 (in-person) with senior leaders at the organisation
  • Assessment task included in the invitation to interview

 
 
To Apply
 

• Supporting statement (no more than 2 pages)
• CV

 
N.B. Thoughtful use of AI tools is acceptable; we also want to understand your voice, strengths and judgement through your statement.
 
 
Deadline
 

• Applications will be reviewed on receipt
  • Early applications (before Christmas) are encouraged to secure January interview slots.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are recruiting a part time Transport Lead to join our new initiative: Live Longer Better in an Age Friendly Hertfordshire where your skills can make a meaningful impact within local communities. This post is for 21 hours per week and will be hosted by North Herts and Stevenage CVS.

This pivotal role within the programme team supports the effective delivery of our work within local places so that more people across the county can enjoy their later life.

Working under the programme Lead and working closely with the programme team you will take responsibility in ensuring that the local delivery plans are implemented, working with the wider stakeholders in the local community.

You will work on key actions, such as working with transport providers on support of bus shelter upgrades, leading on the chatty bus campaign, supporting the implementation of age friendly training for bus drivers and improving access to transport information, as well as other forms of transport including community transport schemes. In addition, you will play a key role with the programme communications and working with local communities, including overseeing and maintaining our approach to keeping contact with members, responding to enquiries and requests, coordinating events and email communications.

You will be responsible for day-to-day delivery of the local action plan, working independently while maintaining strong communication with the programme team and working with the locality leads on issues raised via local information gathering which highlights a broader, county wide related issue. You will support ongoing review and development of processes as the programme evolves, ensuring our approach remains effective and responsive.

To Apply: Submit your CV together with a supporting statement telling us how you meet the person specification by the closing date of noon Monday 19 January 2026.

Interviews will be held on: 28th January, 2nd and 5th February 2026.

For further information please visit Age UK Hertfordshire's website.

Responsibilities

• Implement the action plan for transport, ensure it remains on track and is delivered within agreed times.
• Collaborate with partners to align local priorities and advance the Age Friendly agenda, establishing Age Friendly Partnerships(s) and working groups as required.
• Represent the programme and partner organisations at local community events, partnership meetings and engagement activities.
• Support establishment and ongoing delivery of local Older People’s Forums or equivalent structures to ensure strong resident voice in shaping priorities.
• Work with local authority and VCFSE partners to identify and pursue funding opportunities that can support local Age Friendly projects and innovation.
• Recruit local organisations, community groups and stakeholders to join the Age Friendly Network and strengthen commitment to age-friendly practices and sign up to the Age Friendly employer pledge.
• Participate in programme steering groups, providing insight from local delivery to inform countywide planning, priorities and system-level action, and vice versa.
• Lead or support delivery of local campaigns and engagement activities, including initiatives linked to national movements (e.g., International Day of Older People, Act Now Age Better, Take 5 to Age Well).
• Promote and support awareness, recruitment and engagement with the Age Friendly Ambassador Programme across the local area.
• Support development and implementation of the action plan for the local area, ensure it remains on track and is delivered within agreed times.
• Manage volunteers who will be supporting the implementation of the local action plan.
• Engage stakeholders across community, voluntary and statutory sectors to build commitment, through attending meetings.
• Establish means by which to engage with local people, raise awareness and interest in participating in the initiative.
• Research and coordinate policy development in line with this work.
• Prepare and present briefings and reports about progress against plans, at internal and external events.
• Produce written reports as required for internal management purposes as well as for wider external publication.
• Maintain a ‘lessons learned’ document to support and guide other areas wishing to progress an 'Age Friendly' assessment and programme of work.
• To develop an understanding of the needs of older people which are not being fully met and feed this information into the ongoing development plans for our services, and to help us target activity to address these needs.
• To assist with the evaluation of service feedback and ensure that relevant information is acted on by services and also used to develop future services.
• Keep accurate records using the partnership’s client management system.
• Set up Network meetings and record minutes.
• Ensure all activities are delivered in accordance with agreed policies and procedures e.g. equalities and diversity, health and safety, confidentiality, data protection etc.
• Support regular network communications, including the monthly newsletter and member bulletins.
• Work with the team to ensure the online resources and web pages are up to date, accurate and accessible to members, and meet the needs of new and potential members.
• Promote and support open and effective collaboration across the programme.
• Carry out all duties in a professional manner and in line with our values

You will have:

• An excellent understanding of project management
• Excellent administration and time management skills.
• Excellent IT / information management skills.
• Excellent presentation skills.
• Good written & spoken communication skills.
• An understanding of the needs and concerns of older people, including those living with long-term conditions or disabilities or are underserved.
• Knowledge of statutory or voluntary agencies, ideally in Hertfordshire, and how they relate to those over 55 years of age.
• Knowledge of GDPR and its’ application in managing activities and volunteers.
• An understanding of marketing and communications.
• The ability to build effective working relationships with a range of people across sectors, and organisations, representing people of different cultures, background and beliefs.
• Ability to think strategically and develop/deliver detailed implementation plans.

You should have experience of:

• Team administration, supporting teams and individuals
• Working on multiple projects and managing multiple deadlines & stakeholders simultaneously.
• Working with membership, contact or stakeholder management tools (e.g. excel, CRM).
• Managing volunteers.
• Working collaboratively with other organisations.

At the Community Fund we are committed to making a bigger difference in the years ahead.  That’s why being 'impact-focussed’ is one of our core values.  We want to transform how we use insight in our organisation so that we can: identify the communities that most need our funding, demonstrate the difference we make and take an equity-based approach.  Our 2030 strategy ‘It starts with community’ sets stretching goals and puts impact at the heart of what we do. 

We’re recruiting for a Process Improvement Lead in our Evidence and Impact team.

In this role you will help make sure that the Evidence and Impact team is working effectively so that we deliver a brilliant service for community organisations, colleagues and external partners.

You will proactively identify improvement opportunities within our UK-wide team.  Putting the voice of the users at the forefront of your work, you will help our team fully understand the needs of customers. You will coach and challenge us to continuously improve by assembling multi-discipline groups to undertake root cause analysis, gather user experience and design new processes. The processes you build will support stronger cross-team working, reduce duplication and deliver time savings and efficiencies for colleagues at all levels.  They will also help us make better use of established and new technologies to improve how we work. 

As an active member of the Evidence and Impact leadership, you will help build a continuous improvement culture across our whole team.  Mentoring and supporting others will be a critical part of the role, as you support colleagues to grow their own skills and build experience in continuous improvement.  

We’re looking for someone whose enthusiasm and energy can help our team reach new heights. You will bring extensive experience of delivering meaningful long term changes through continuous improvement projects.  You will be able to pair this with a solid understanding of methods such as six sigma, kata or vanguard and excel at applying them to a service context. 

Finally, you’ll be comfortable working across a complex organisational landscape, ideally with experience of delivering in a UK context, and you will relish taking on process challenges that span multiple departments.  You will bring the skills and experience to translate our overall strategy into efficient processes that deliver real benefits for communities and our own team members.

Interview details:

• Date: 26th and 27th January 2026
• Format: Virtual
• Location: UK Wide

Location: We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown.

We will be hosting a briefing session on: Tuesday 6thJanuary 2026,  11:00 – 11:45am. To register or ask any questions please email the recruitment team.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential

• Strong knowledge of business improvement methodologies such as lean six sigma, Kata or systems thinking/analysis.
• Experience of coaching and supporting colleagues at all levels of seniority to help develop a continuous improvement culture.
• Demonstrable experience of leading service or enabling functions to improve their processes, with measurable results.
• Excellent facilitation skills and the ability to lead multi-disciplinary teams to break down problems and understand root causes from the user/customer perspective.
• Strong knowledge of project management principles and the interaction between PMO requirements and continuous improvement.
• Ability to communicate effectively across all levels of the business.
• Ability to understand and breakdown complex issues and communicate to a variety of stakeholders.

Desirable

• A willingness to understand the external functional standards for the work of the Evidence and Impact team.

Equity, Diversity and Inclusion ​

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Digital Marketing Officer
Harrogate, North Yorkshire – with some flexibility to work from home

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Digital Marketing Officer, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

The Digital Marketing Officer plays a vital role in delivering high-performing digital campaigns that drive supporter acquisition and engagement. Working within the charity’s marketing team, you will focus on paid media and content creation to support a broad range of charity initiatives, ranging from fundraising campaigns to service uptake.

Reporting to the Digital Marketing Manager, you will lead the execution of digital campaigns from planning through to optimisation, developing channel strategies, briefing content, and managing delivery. You will also collaborate with agency partners to ensure smooth and effective delivery.

Specifically, you will:

• Lead the creation and implementation of digital marketing campaigns. These may include, for example, fundraising, services, retail and political campaigns
• Create detailed campaign plans, including channel selection, content requirements, and delivery timelines
• Manage live campaign delivery, introducing new content and optimising performance based on real -time data.
• Lead paid media activity across Meta Ads Manager
• Manage the charity’s PPC agency, continuously optimising our paid Google Ads and Google Grant accounts, ensuring we’re maximising efficiency and creating new opportunities
• Monitor campaign performance using analytics tools and dashboards, providing actionable insights
• Continuously test and refine campaign activity to improve engagement and conversion.

About You

To be considered for this role, you will need:

• To have strong ability to plan and deliver digital campaigns across multiple channels, with a focus on performance and audience engagement.
• To be skilled in creating acquisition-focused content that supports paid media
• To be proficient in Meta Ads Manager, Google Ads, YouTube advertising, and other digital marketing platforms.
• To be confident using analytics tools such as Google Analytics, Looker Studio, and Google Tag Manager to monitor and optimise performance.
• To be able to implement and manage tracking solutions, including pixels and consent tools, with attention to compliance.
• To be able to work collaboratively across teams to deliver integrated campaigns and support broader marketing goals.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 12 January 2026. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us via our website. 

This is an exciting chance to join us at a pivotal moment of growth. You will be a natural relationship-builder, engaging schools and multi-academy trusts across the country with programmes that spark real change in school kitchens and food education.

Who we are

Chefs in Schools is an ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality.

We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.

We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.

About you and the role

The purpose of this role is to support engagement with schools and multi-academy trusts by coordinating outreach, responding to enquiries, and helping to deliver our engagement activities. You will work closely with the Engagement Manager to implement engagement plans and ensure effective communication with schools and partners.

You will be supported by the Engagement Manager, Co-Director of Partnerships and Impact, and work closely with the Senior Programme Managers, Programme Managers and Communications team. 

You will support the Engagement Manager to deliver our school engagement strategy, ensuring alignment with our organisational goals and funded programme commitments. You’ll be a key first point of contact for schools and Multi-Academy Trusts, assessing their suitability and needs before referring them to the appropriate programme.

Working with the Engagement Manager, you’ll create marketing strategies to generate interest and participation in our programmes through direct mail, digital marketing campaigns, and in-person at conferences and events and meetings with prospective school partners. 

You’ll help build the engagement pipeline, support onboarding to ensure a smooth handover for training participants and schools to our programme delivery teams.

This role will be primarily based in London, but will include supporting the engagement of schools in locations across the UK as we scale and develop new hubs. You will be joining a dynamic and growing charity who are passionate about delivering exceptional training, skill sharing, expertise and know-how to advance the quality of food preparation, food service and food education in schools.

You will ideally have an understanding of the education sector and have strong people skills with the ability to build relationships and manage effective partnerships with external organisations.

The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every requirement but feel you would be able to work with us to deliver the majority of them, we urge you to apply anyway. We’re dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this or other roles. We encourage applicants from all backgrounds, especially those from underrepresented communities, to apply.  

We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and are passionate about creating a welcoming working environment for everyone. We’re continually updating our DEI policy and have a neurodiversity champion. If you need adjustments to the interview process please let us know.

As we work with children and young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.

Key responsibilities:

• Support the Engagement Manager in delivering school engagement plans and activities, ensuring they align with our organisational marketing strategy.

• Help build and maintain positive relationships with schools, academy trusts and partner organisations, with the support of the Engagement Manager.

• Maintain accurate data records and ensure our contacts database is up to date with relevant school, participant, partner and engagement information.

• Maintain and update the engagement pipeline, tracking enquiries, supporting follow-ups, and coordinating the handover to programme teams.

• Work with the Engagement Manager to build upon our current onboarding and customer journey for schools and training participants, developing and improving this for future schools and cohorts.

• Work closely with the Comms team to support marketing of training programmes to schools and school chefs.

• Support Engagement Manager with incoming enquiries, ensuring timely and effective responses.

• Support the delivery of engagement campaigns - helping with content and materials, logistics, scheduling, and coordinating with the Communications team.

• Represent Chefs in Schools at national and regional conferences, exhibitions, and networking events to promote our programmes and mission.

• Coordinate event logistics such as registrations, attendance tracking, and follow-up communications, supporting colleagues where needed.

• Provide administrative support within the wider Partnerships and Impact team.

Skills & experience:

• You have interest and belief in our mission, to improve child health through improving food and food education in schools.

• You’re an excellent writer and communicator with strong presentation and communication skills.

• You have experience of maintaining and building relationships with a wide range of audiences.

• You have experience of using CRM software.

• You have experience supporting outreach or engagement activity, ideally within education, food, charity or related fields.

• You have the ability to listen, understand and interpret customer requirements.

• You demonstrate self-motivation, flexibility and the ability to adapt to an ever-changing, growing organisation.

• A good understanding of the UK educational system is desirable.

Benefits

You would be joining a friendly, supportive team who work hard, but believe in a healthy work / life balance. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to, and draw on, a variety of projects and strategic insights.

We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays.  We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.

We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.

Application process

In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to their day-to-day job. Please follow this link to answer the questions and submit your application along with your CV.

We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.

Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed. Shortlisted candidates will be invited to a 30 mins online interview. Successful candidates will be invited to attend a second, in-person interview at our office in Brixton, London.

Expected duration of this application process: 4-6 weeks

In line with our commitment to ensuring a fair and unbiased recruitment process, we will invite candidates to interview based on their answers to a series of questions related to their day-to-day job.

The deadline for applications is Sun 11th Jan 23:59

Shortlisted candidates will be invited to an online 30-minute competency based interview to take place on Wednesday 21 or Thursday 22 January 2026.

Successful candidates will be invited to an in-person second interview on Wednesday 28 January to be held at our office in Brixton, London. You will be asked to complete a task in advance and give a 10 minute presentation to the interview panel on the day. The interview overall will take a maximum of one hour.