Customer relationship management manager jobs

Night Hostel Assistant

Location: The Elms, Hemel Hempstead

Salary: £30,267 FTE
Hours: 10.15 hrs Tuesdays 9pm-7.15am, Opportunity for additional hours to cover holidays and sickness.
Reports to: Hostel Accommodation Lead
Closing date: Sunday, 18th January 2026. We may close the advert before this date depending on the number of applications. 

About the role

· Resident Support & Safety: Provide person-centred care to individuals experiencing homelessness, including assisting with "crash pad" admissions, conducting resident searches, and maintaining hygiene standards through regular sanitising and equipment sterilisation.

· Catering & Kitchen Oversight: Manage the daily breakfast service by preparing food, setting up the dining area, and ensuring the kitchen remains clean by maintaining appliances like the dishwasher and communal fridges.

· Facility Maintenance & Housekeeping: Ensure the 44-bed hostel remains functional and tidy by managing laundry equipment, restocking essential supplies, overseeing waste disposal, and maintaining the reception area.

· Operational & Administrative Tasks: Support the smooth running of the service by preparing rooms for re-letting, sorting donations, performing PAT testing, and assisting with the training of new staff members.

About you

· Experience and knowledge: Proven background in supporting vulnerable people with complex needs, ideally within supported housing or charitable settings, with an understanding of homelessness issues.

· Skills and abilities: Able to work under pressure in emotionally charged situations, self‑motivated with strong time‑management skills, effective team player, and competent in written English; familiarity with CRM systems is desirable.

· Education and training: Capacity to work night shifts, experience with vulnerable groups, and a good standard of education preferred.

· Personal qualities: People‑focused, caring, considerate, diplomatic, independent yet collaborative, solutions‑driven, compassionate, and passionate about making a positive difference.

Benefits 25 days or equivalent annual leave

· Flexible working environment

· Medicash plan, including Virtual GP, some dental and optical cover

· Employee assistance programme - 24/7 mental health support helpline

· Professional development and training

· NEST pension scheme

How to apply

If you match our criteria, please send your CV, including your Supporting Statement.

. Please advise us should you require adjustments to be made for you at interview.

With the Carers Leave Act now a statutory requirement for all employers to support unpaid carers by giving five days unpaid carers leave, this is a pivotal time for working carers to receive the right support to remain in work.

Our best practise employer forum, Employers for Carers (EfC) works as a department of Carers UK and helps business create carer-friendly workplaces.

Carers UK is looking for an Account Executive to support the Income Generation and Communication department in delivering activities to maintain and grow significant income from Carers UK’s products and services, namely the Employers for Carers forum.

This is not a fundraising role but focuses on upselling our Employers for Carers product as earned income and account managing existing clients.

Find out more about Employers for Carers on our website. 

About you

You will be highly confident approaching and building rapport with prospective and existing clients with a commitment to a sustained high level of outbound communication. Collaborative in approach and with excellent communication skills you will have the ability to prioritise and manage a combination of different tasks and work effectively and efficiently to tight deadlines. You’ll have experience of sales and account management and retention with experiencing in cross and upselling. You’ll feel passionate about our mission - to make life better for carers.

About the role

Carers UK’s Income Generation and Communication team is responsible for the organisation’s income stream. The postholder will assist the team to develop, deliver and grow its earned income activities. You will carry out prospects research to support new business development, while building relationships through active client engagement. You will receive relevant training, guidance and coaching.

We are a truly inclusive team; we offer flexibility and we live and breathe our values. We are Attentive, Ambitious and Achievers.
 

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.
 

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please contact us to discuss. 

The closing date for applications is 5pm, Friday 30 January.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing as we receive applications.

Carers UK may carry out online and social media checks before a formal offer is made.

Digital Marketing Officer
Harrogate, North Yorkshire – with some flexibility to work from home

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Digital Marketing Officer, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

The Digital Marketing Officer plays a vital role in delivering high-performing digital campaigns that drive supporter acquisition and engagement. Working within the charity’s marketing team, you will focus on paid media and content creation to support a broad range of charity initiatives, ranging from fundraising campaigns to service uptake.

Reporting to the Digital Marketing Manager, you will lead the execution of digital campaigns from planning through to optimisation, developing channel strategies, briefing content, and managing delivery. You will also collaborate with agency partners to ensure smooth and effective delivery.

Specifically, you will:

• Lead the creation and implementation of digital marketing campaigns. These may include, for example, fundraising, services, retail and political campaigns
• Create detailed campaign plans, including channel selection, content requirements, and delivery timelines
• Manage live campaign delivery, introducing new content and optimising performance based on real -time data.
• Lead paid media activity across Meta Ads Manager
• Manage the charity’s PPC agency, continuously optimising our paid Google Ads and Google Grant accounts, ensuring we’re maximising efficiency and creating new opportunities
• Monitor campaign performance using analytics tools and dashboards, providing actionable insights
• Continuously test and refine campaign activity to improve engagement and conversion.

About You

To be considered for this role, you will need:

• To have strong ability to plan and deliver digital campaigns across multiple channels, with a focus on performance and audience engagement.
• To be skilled in creating acquisition-focused content that supports paid media
• To be proficient in Meta Ads Manager, Google Ads, YouTube advertising, and other digital marketing platforms.
• To be confident using analytics tools such as Google Analytics, Looker Studio, and Google Tag Manager to monitor and optimise performance.
• To be able to implement and manage tracking solutions, including pixels and consent tools, with attention to compliance.
• To be able to work collaboratively across teams to deliver integrated campaigns and support broader marketing goals.

 

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 12 January 2026. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us via our website. 

People Adviser

RCN UK HQ, London or RCN Cardiff Gate (with hybrid working)

35 hours per week, Fixed Term until 31 December 2026

£37,881- £42,795 per annum pro rata plus London Weighting of £5,262 per annum if applicable*

At the Royal College of Nursing we're an optimistic organisation. And we've got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK - with over half a million members - all we can see are the infinite possibilities for a brighter future. Join us and you will too.

The role

As a People Adviser, you'll use your positive attitude, HR and OD knowledge and your communication and influencing skills to support our staff and managers. In particular, you will coach managers in the resolution of people issues and manage an employee relations caseload across the breadth of the employee lifecycle, wherever possible working in partnership with our trade union.

You will support your People Business Partner to design, develop and implement sustainable HR & OD solutions. Every day will be filled with possibilities as you find new ways to shape change and nurture the development of the business by delivering a robust and proactive HR service.

You will work with the wider People & OD team to deliver learning and development initiatives across your business areas; educating, supporting and upskilling our people. You will be skilled at analysing data and will share your business intelligence and insight to drive continual improvement.

The person

You will be an excellent communicator who is confident at expressing your own point of view in challenging circumstances; and skilled at both fostering constructive working relationships with management and building genuine partnership with trade unions.

Possessing a working knowledge of across key elements of the CIPD profession map, you will hold CIPD membership supported by a Level 5 qualification in Human Resources or equivalent.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything's possible.

What we offer you

We expect you to look after your customers and we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.

We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Our hybrid working model allows for up to 60% of your working time to be carried out from home. At least 40% of your working time will be spent working in person.

*We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.

Our selection process

Please click the 'apply now' button to apply and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don't. Any identifying information in your application will automatically be anonymised for shortlisting purposes.

We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.

Equal opportunities for everyone

Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.

As proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.

Contact details

For more information or for an informal discussion about the role please contact Rachel Rice, People Business Partner via email .

For more information about the recruitment and selection process please contact

Opening date: 09 January 2026

Closing date: 11.59pm on 25 January 2026

If we receive many applications after a week of advertising, we may close this vacancy earlier.

Selection dates: To be confirmed

The Senior Funding Operations Officer is a key role in the Finance and Funding Operations team, that provides operational and financial support across the organisation. 

The role is responsible for:
 

• Grant and contract management activities, ensuring all grants and contracts are progressed appropriately and systems are kept up to date 
• Liaising with teams, both inside the organisation and externally, to ensure the smooth running of grant processes 
• Managing complex operational administrative issues 
• Assuming joint responsibility with the rest of the Finance and Operations team for: maintaining the accuracy and integrity of the grants management system; preventing fraud; providing cover for absent colleagues when required; and performing any other tasks as may reasonably be required for the team to operate effectively. 

Key Responsibilities

•  Grants management (for Impact on Urban Health, NHS Charities and Special fund grants) 
• Managing the process of ensuring ongoing grant requirements (such as reports and milestones) are met, including producing monthly reports of outstanding requirements, supporting Funding Operations Officers with requesting conditions/reports and following up on these requests when not received, and liaising with internal grant managers regarding persistent issues. 
• Managing the post-award workflow for grants, including production of grant documentation and working with grant managers to establish payment and reporting schedules and updating grant management systems. 
• Carrying out due diligence checks on grant applicants. · Producing and actioning reports to ensure that grant records are accurate and properly reflect the stage each grant has reached, in particular, ensuring grants are closed appropriately and any outstanding funds are written back to enable further grant funding. 
• Provide assistance to the Funding Operations Officers with queries regarding post-award processes. 
• Support grant managers with the monitoring of complex grants and portfolios, ensuring compliance with terms and conditions. 
• Ensuring clear audit trail of approval of awards and conditions to ensure efficient execution of grant agreements and payment of grant instalments. 
• Reviewing investment papers for Impact on Urban Health projects 
• Processing of all charitable spend ensuring compliance with grant agreements Contract management  
• Carrying out due diligence checks on new contractors. 
• Maintaining appropriate records in relation to service contracts, including adding and updating contract records on internal systems. 
• Processing of all charitable spend ensuring compliance with signed contracts Special purpose fund management 
• Supporting communications with fund holders, including writing and distributing newsletters, and drafting key messages as required. 
• Providing assistance to Funding Operations Officers with complex queries and management of spending commitments and related invoices. 
• Managing queries from Guy’s and St Thomas’ NHS Foundation Trust Finance staff and fundholders in relation to invoice payments.
• Authorisation of Special Purpose Fund expense claims and invoices in absence of Funding Operations Manager. General 
• Providing cover for the Funding Operations Manager, as appropriate. 
• Deputising for the Funding Operations Manager at Executive Investment Committee meetings to contribute to the Funding Operations perspective on discussions about grant applications, due diligences and awards. 
• Assist with the development of Salesforce, new or improved processes, and new ways of working through user testing and development of guidance. 
• Ensure grants and contract records are accurately maintained. ·
• Creating and maintaining reports to support effective management of grants and contracts
• Provide absence cover for other Funding Operations team members as agreed from time-to-time. 
• Support induction of new colleagues across the Foundation, and development and dissemination of guidance. 
• Liaising with Guy’s & St Thomas’ NHS Foundation Trust finance staff to ensure all charitable payments for the Trust are made in an accurate and timely way and provide regular updates and reports regarding payments due and invoices received. 
• The post holder will be working in a developing environment and will therefore be expected to undertake other appropriate duties as required for the effective operation of the Foundation. 

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role. 

Skills, abilities, and attributes: 
 

• Self-starter who is adaptable, works with integrity, and exhibits the Foundation’s enterprising, collaborative, inclusive and delivery-minded cultural and behavioural values.
• Willing to learn and develop new skills, and help to develop the knowledge and skills of peers. 
• Committed to the principle of continuous improvement, with careful attention to detail and due process. 
• Committed to delivering consistent and high-quality customer service to both internal and external stakeholders. 
• Good interpersonal skills and able to effectively liaise with both internal and external communities. 
• Confident in communicating well, both in writing and verbally, and exhibits listening and influencing skills. 
• Problem solving skills, able to use initiative and actively seeks pragmatic solutions.
• Good planning and organisational skills, able to work to multiple prioritised tasks, targets and deadlines, with careful attention to detail. 
• Team player, with an ability to support effective working relationships. 
• A self-sufficient individual, who enjoys the challenge of working with multiple stakeholders and complex systems 

Knowledge, experience, and qualifications: 
 

• Familiarity with grant making and grant management processes. 
• Familiarity with financial concepts around invoicing and grant payments. 
• Able to communicate effectively with others, both verbally and in writing, especially when explaining process. 
• Computer literacy. 
• Experience of grants administration. 
• Experience in financial reconciliations 
• Regular use of database/CRM systems, finance systems and grants management systems.
• Experience using the Microsoft Office suite. Desirable 
• Familiarity with Salesforce or other grant management systems. 
• Some familiarity with health/social care/voluntary sector technical language and organisations. 
• Understanding of contract and supplier management. 
• Experience working within the charity sector. 
• Report development and data analysis skills 

Contract:Permanent, 35 hours per week 

Salary:£36,000 - £41,000 per annum 

Location:Hybrid - 2 days per week at Burford, OX18 4PF 

Closing date:Sunday 18th January 2026 

Interview dates: 1st interviews (via Teams) on Monday 26th January 2026 

    2nd interviews (at Burford) on Tuesday 3rd February 2026 

 
Passionate about helping pets and people? Looking for the next step in your Insights career and interested in developing or building your marketing selections skills? We’re recruiting a Senior Insights Analyst!  

At Blue Cross, you'll have the opportunity to make a meaningful impact, helping to ensure we have a data-driven and supporter-centric approach to fundraising, communications and engagement, and delivering insights that drive positive change for pets and the people who look after them.  It’s an exciting time to join us as we have recently migrated from our legacy CRM to Microsoft Dynamics 365, which will allow us to maximise the value of our data and build more effective reporting.

More about the role

This key role within the Insights team has a focus on delivering marketing selections, implementing supporter journeys, and delivering insights on fundraising, communications and engagement performance. The Insights team sits within the Data & Insights Department – a team of 10 colleagues who are working towards our Data Strategy vision of our information being trusted, accessible and used to help pets and people thrive together.

You'll collaborate closely with the Insights Manager to deliver marketing selections and supporter journeys, as well as analysis and insights that deepen our understanding of our clients and supporters.
 

You will have the opportunity to problem solve and experiment to help us drive forward our data maturity, all whilst being a part of a friendly, welcoming and collaborative team. The Insights team provide the metrics, reports and analysis that underpin evidence-based decision making at Blue Cross, and ensure reporting adheres to all legislative and regulatory requirements and quality and integrity standards.

IMPORTANT NOTE 

As this role involves twice-weekly presence within the office, candidates must live within a reasonable distance from our Burford office (for example, within one and a half hours’ travel one way). Our Burford office is in a rural location where public transport links are infrequent, therefore travel by car is our strong recommendation. If you are thinking of applying, please check your travel time using the postcode OX18 4PF.

About you

 This role would suit an experienced analyst who is keen to develop and maintain supporter journeys and marketing selections, or to learn these skills.  If this is new to you, don’t worry, we’ll fully support you as you learn.
 

You will be confident, proactive and articulate in promoting data, insights and the benefits of evidence-based decision making. We will need you to use various analytical tools, skills and techniques to design and develop reports and dashboards to tell stories in a compelling way and confidently be able to analyse complex data from diverse sources.
 

You will need great presenting and communication skills to deliver insights to stakeholders both in person and virtually and the confidence to build strong stakeholder relationships throughout the organisation, so we are looking for someone positive and friendly with confidence to contribute.

We use Microsoft Power BI as our business intelligence tool, but you might have used other BI software such as Tableau or Qlik. Don’t worry if you haven’t used Power BI – you’ll get lots of support.

While we’d love to hear from a wide range of applicants, we’re unable to offer visa sponsorship for this role and require candidates to have the current right to work in the UK.
 

How to apply  

Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response. Those who have applied previously are not required to reapply.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers

Your aim will be to lead on developing a fundraising strategy and growing the museums' contributed income accross multiple fundraising channels.

Strategy: working closely with the Chief Executive, you will lead the development of a fundraining strategy to deliver contributed income across individual philanthropists, companies and grant makers.

Research and Prospecting: working alongside the Chief Executive, Development Committee and the Board, you will identify and research prospective people, companies and grant-makers that could support Queer Britain.

Pipeline Management: using our CRM system, you will maintain our pipeline, ensuring records are up to date and accurate.

Cultivation: using the full resources of Queer Britain, you will create cultivation plans that may include informal meetings, tours of the museum, meeting with key members of the team, workshop visits and private dinners.

Making the ask: you will be fearless in asking people to support the museum, and will support the Chief Executive with pitching to companies and writing grant applications. 

Stewarding Supporters: you will ensure that all Queer Britain supporters understand the impact of their donation with a stewardship programm that entertains, engages and encourages renewal.

Our ideal candidate would be:

• an outstanding fundraiser with a track record of securing four and five figure donations
• a fundraising professional experienced in working within at least one of the main areas of fundraising, membership, individual donors, grant makers or corporates.
• someone committed to providing outstanding, engaging and exciting donor and sponsor stewardship.
• someone able to build positive relationshipswith internal and external stakeholders, inclusing museum staff, guest artists, visitors,volunteers and Board members.
• someone excited about the prospect of working in a cultural organisation with inclusive storytelling at the heart of everything we do.
• a dynamic individual with the ability to work independently, yet collaboratively accross the entire organisation.
• someone committed to their own professional development, willing to share their knowledge, skills and experience.
• an excellent communicator, confident with technology.

Coeliac UK is seeking a highly organised and motivated Research Officer to support the charity’s research programme and the wider work of the Evidence and Policy Team.

Job Title: Research Officer
Contract Type: Permanent, Full Time
Location: Head Office, High Wycombe (with the possibility of regular home working by agreement)
Salary: Circa £33,000 per annum
Salary Band: Specialist (SP4)
Line Management: None
Benefits: 36 days holiday (including bank holidays), enhanced parental leave, flexible working, private counselling service, professional development opportunities
Closing Date: 26th January 2026 (early applications may be reviewed as received).

This is an exciting opportunity to contribute to high-quality research that helps improve diagnosis, treatment and quality of life for people affected by coeliac disease. Working closely with internal teams, researchers and external partners, you will play a key role in managing research processes, supporting funded projects and ensuring research findings are accessible to a wide range of audiences.

Key Responsibilities:

• Support the administration and management of research funding calls, peer and lay review processes, and funded research projects.
• Provide support for internal research projects and appropriate third-party research related to coeliac disease.
• Organise and support research governance groups, including meetings, agendas and minutes.
• Search, review and summarise research publications for internal use and external communications.
• Assist with the organisation of the charity’s Research Conference and other Evidence and Policy events.
• Maintain accurate research records, databases and CRM systems in line with GDPR requirements.

About You

We’re looking for a detail-focused and proactive individual with a strong interest in research and evidence-based practice. You will ideally have:

• A degree (or equivalent) in a relevant discipline, with strong numeracy, literacy and IT skills.
• Excellent organisational skills and the ability to manage multiple priorities to tight deadlines.
• Strong written and verbal communication skills, with the ability to present complex information clearly.
• High attention to detail and confidence working with data, reports and publications.
• A collaborative approach and the ability to work effectively as part of a team.

About Coeliac UK:

Coeliac UK is the charity for people who need to live without gluten. For over 50 years, we’ve been supporting those with coeliac disease and related conditions by providing trusted advice, funding vital research, and campaigning for better access to safe gluten free food. Our work ensures that no one’s life is limited by gluten.

Closing date: 26th January 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Candidates may also be searching for similar roles such as: Research Assistant, Research Coordinator, Evidence Officer, Policy and Research Officer, or Clinical Research Administrator.

Coeliac UK is an equal opportunities employer and we are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

No agencies please.

Salary - £41,445 - £48,352
Hours - Full-time
Benefits - Excellent package including 27 days annual leave + bank holidays

We believe that people’s sight matters and wish to strengthen our committed and passionate team by appointing a grants officer to our grants and research team.

We are the main grant-making and fundraising charity for Moorfields Eye Hospital NHS Foundation Trust (Moorfields) and its academic partner UCL (in particular the UCL Institute of Ophthalmology), two world-leading institutions. The majority of our support funds innovation and research into eye health, and we have an emphasis on building capacity and developing the careers of researchers and clinicians.

We have ambitious plans. We have put into action a five-year business plan that is supporting our growth from raising and funding around £6 million annually to becoming a £10 million a year charity.

This is an exciting opportunity for a grants officer to bring enthusiasm and experience to our dedicated team, following robust and effective processes to select and award the most impactful projects and programmes, and collaborating with a number of varied stakeholders.

About the role

You will be joining a friendly and supportive grants and research team who are committed to ensuring the charity has robust grant making mechanisms to determine best use of charitable funding together with monitoring and evaluating projects and programmes. 

You will be the primary point of contact for applicants and other stakeholders throughout the grant management process, ensuring they are supported and managed in a professional and timely manner. This would include communicating feedback to applicants on funding proposals following decision making. You will support development of content that advertises funding opportunities and showcases the impact of the charity's funding.

Our close proximity, and working relationships, with Moorfields and its academic partner UCL (in particular the UCL Institute of Ophthalmology) are very important to this role. A successful candidate will enjoy working with academics, clinicians and other hospital staff, supporting their engagement with, and applications to, our funding programmes.

About you

You will have ambition to develop or expand your career in grants management within a growing grant-making charity. You will have a qualification in a biomedical sciences/health subject. 

• You will also have research experience in an academic or clinical setting and an understanding of research funding processes in a grant-making charity.
• You will be an excellent communicator, able to build confident working relationships at all levels. An ability to network and liaise with scientific, clinical and research communities will be key to your success in this role.

To apply

Your application should include your CV and your cover letter response (up to 500 words in total) to the following questions:

› What attracts you to this role and Moorfields Eye Charity?
› How your experience applies to this role?

If you think you could do the role, but don’t have all the desirable experience, we would still welcome an application from you.

The closing date for applications is Monday 19 January 2026.

Interviews are expected to be between 2 and 13 February 2026.

Ready to take on a Supporter Care Coordinator role where your work supports a meaningful cause?
 
This is a fantastic opportunity to join a purpose-led national charity as their Supporter Care Coordinator, supporting a vital Individual Giving programme at the heart of fundraising and supporter engagement.
 
This role would suit someone who enjoys building warm relationships, delivering excellent supporter care, and keeping things running smoothly behind the scenes, all while knowing their work truly makes a difference.
 
If you have previous experience in supporter care, fundraising administration, income processing or CRM systems - particularly within a membership, charity or non-profit setting, this could be the role for you!
 
Role: Supporter Care Coordinator
Organisation Type: Charity
Salary/Rate: £14.36 per hour
Working Arrangements: Full-time (37.5 hours per week)
Location: London (Hammersmith office-based)
Employment Type: Temporary position
Duration: 3 months
Closing Date: CVs are being reviewed on a rolling basis - early applications encouraged!
 
The Role:
 
As the Supporter Care Coordinator, you’ll play a central part in delivering outstanding supporter care and supporting Individual Giving activity, ensuring supporters feel valued, heard and appreciated at every touchpoint.
You’ll be the friendly first point of contact for supporters and will ensure donations are handled accurately and efficiently, acknowledgements are sent promptly, and CRM records are kept up to date. You’ll also support the delivery of fundraising appeals and collaborate across teams to improve processes and engagement.
 
Your responsibilities will include: 

• Managing the appeals donation process, including opening post, batching cheques, recording donations on CRM, banking and acknowledgements
• Acting as the first point of contact for supporter enquiries via phone, email and post, responding in a warm, friendly and professional manner
• Supporting Individual Giving activities, including drafting copy, proofreading artwork, checking data and contributing to digital fundraising
• Leading on the thanking process, including drafting content and setting up mail merges for appeal thank-you letters
• Working closely with colleagues across the organisation during key fundraising periods
• Liaising with suppliers and managing equipment used for in-house donation processing
• Supporting ad hoc projects such as due diligence tasks, legacy and in-mem acknowledgements, and data reporting
• Being flexible to support fundraising events (e.g. London Marathon)

About You:
 
You’ll be someone who genuinely enjoys engaging with supporters and understands the importance of excellent customer service in fundraising. You’ll be organised, proactive and comfortable managing multiple tasks with accuracy and care.
 
You’ll bring: 

• Experience using CRM and income processing systems within a charity environment
• Strong written and verbal communication skills
• The ability to work independently while thriving as part of a small, collaborative team
• A commitment to continuous learning and personal development
• A genuine belief in the mission, values and impact of the organisation 

Why Apply?
 
Be part of a national charity making a real difference to children’s lives
Join a supportive, values-led organisation with a strong, inclusive culture
Play a key role in shaping supporter experience and engagement
 
Interested?
 
CVs are being reviewed on a rolling basis - early applications are encouraged. Apply now to be part of a charity that truly puts supporters at the heart of everything.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Citizen’s Advice is a leading advocate for change, offering free, confidential and impartial advice to people across England and Wales. For 85 years, Citizens Advice has been helping to shape a society that’s fairer for everyone by working on issues that affect the whole of society.

Here at Staffordshire North, we offer various services providing advice on debt, immigration, benefits, consumer and energy. Within our Debt Advice team, we help support a wide range of people to find a solution to their debt circumstances.

An opportunity to help people with their debt and money concerns, by launching your career into the third sector and joining our friendly advice team, where you will work in a fast paced, target driven environment, helping people across the country.

Salary: £25,731 p.a.

Reporting to: Team Leader

Location: On site, Stoke on Trent

Purpose of the job:

As a Debt Advice Caseworker, you will provide high quality advice and casework services to our clients who call through to our national help desk. The role is fully telephone based, at our office in Stoke on Trent. The telephone lines are open from 9am-8pm Monday to Friday, and Saturday 9.30am-1pm. The role includes a variety of shift patterns in line with the requirements of the contract.

You will predominantly be advising clients on their debt issues over the phone, helping them to find solutions to their issues. No call is the same, and each client is given tailored advice dependent on their circumstances. The role is demanding, but full training will be provided, and you will be, working as a part of an approachable and supportive team in a rewarding environment, allowing you to provide the best possible service to our clients.

Through your excellent communication skills and attention to detail, you will be able to deal with complex situations, provide accurate and detailed information, whilst achieving individual KPI’s and targets.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Have you got a flair for design and the ability to create engaging content for various digital channels?

We are looking for an experienced digital communications professional to join Cherry Trees at an exciting time in the charity’s development, helping to grow its reach and outstanding reputation in supporting children and young people with complex disabilities.

This is a busy and varied role, working closely with the Communications & Marketing Manager and the Head of Fundraising and Communications to raise awareness, increase visibility, and support fundraising.

You will play a key part in delivering Cherry Trees’ digital content and developing our social media presence, finding innovative ways to expand our reach through engaging, audience-specific content. Responsibilities include supporting website content development, managing social media accounts, growing our following, and assisting with regular e-communications to external and internal audiences. You’ll liaise with children and families supported by the charity, as well as supporters, colleagues, volunteers, and trustees, to create impactful content.

In summary, this role connects Cherry Trees to the community—conveying the importance of our work, promoting our outstanding care, demonstrating its impact, and motivating people to support us through donations, fundraising, and volunteering.

Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

• Possess a full driving license

Please see the job pack attached for further information on the role.

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
•  Access to an Employee Assistance programme which offers 
  both virtual and in-person support, 24/7 access to a GP 
  surgery web app, as well as lifestyle savings across online and 
  high street shops
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.

The successful candidate willdeliver a high-quality service to young people aged 16–17 and their families across Hertfordshire, working alongside the Family Link Work and Mediation services to prevent family breakdown and reduce repeat homelessness. They will also support the wider team and work collaboratively with stakeholders to ensure the service achieves its key performance indicators (KPIs).

What will you be doing? 

Lead the hyh Hub, overseeing its day-to-day operations and ensuring the effective delivery of services. The Hub acts as a gateway for young people aged 16–17 to access hyh’s prevention services. In this role, you will build and maintain strong relationships with colleagues, partners, and commissioners, while supporting the recruitment, training, and professional development of Advice & Information and Admin Workers. You will also monitor outcomes and produce reports for the leadership team and funders to demonstrate impact and inform future service development.                             

What will the role involve: 

• Leadership of the Advice and Infromation Team 
• Service Delivery offering advice and options to young people, family members and professionals to prevent amily breakdown and homelessness.
• Partnership and Stakeholder Mangement 
• Full job description attached and avaialble on our website.

Please apply via the link on the vacancy found on our website submitting a cover letter  or a short video along with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can.Closing Date 15th January 2026.

Please note we reserve the right to close the vacancy before the closing date should we find a suitable candidate.

Equal Opportunities

We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.