Customer relationship manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Legacy & In Memory Fundraiser who will be responsible for growing long-term income through legacy and in memory giving. This role leads on legacy marketing campaigns and manages the organisation’s in memory programme, including the flagship Heart of Oak Memory Tree project. The role also has oversight of legacy administration, working in partnership with our external agency Legacy Links to ensure high standards of supporter care, governance, and reporting
About the RNRMC
RNRMC is the Navy’s principal charity which exists to support every sailor, marine and their families, for life. We do this by offering grants to and working with, other organisations to deliver programmes that meet the needs of our beneficiaries. We work hard, engaging with supporters to help raise awareness and funds to deliver the outcomes required for today and tomorrow.
Experience and Background
You will have a minimum of 2 years’ experience in Legacy Fundraising or a similar fundraising role, with experience with experience in planning and delivering multi-channel marketing campaigns, particularly those aimed at growing legacy and in memory income streams. A solid understanding of legacy fundraising principles, supporter journeys, and the sensitivities involved in discussing gifts in wills and bereavement-related giving is also important. Candidates should be confident managing projects end-to-end, from creative development through to evaluation, and comfortable collaborating with external agencies to ensure high-quality outputs.
In addition, the role requires excellent relationship-management skills, as it involves working closely with donors, families, colleagues, and partners such as Legacy Links to ensure compassionate and consistent supporter care. Strong organisational abilities are key for overseeing legacy administration, maintaining accurate reporting, and ensuring compliance with governance standards. Familiarity with CRM systems, data analysis, and reporting tools will support effective monitoring of income and campaign performance. A background in charity communications or stewardship, coupled with empathy, tact, and attention to detail, will ensure the fundraiser can successfully manage initiatives such as the Heart of Oak Memory Tree and continue to grow the organisation’s in memory programme.
Please see the job description for full details on the duties and responsibilities.
Hours of Work
Hours of work are 35 hours per week, 09:00 – 17:00 Monday to Friday.
We have a friendly, supportive, and inclusive environment with a hybrid working approach of 60% in office and 40% home-working.
Salary
The annual salary range for the post is between £29,000 up to £33,000 per annum, depending upon experience.
Benefits
6 weeks holiday plus bank holidays
Free on-site parking
Cycle to Work Scheme
Free Access to HMS Excellent Fitness Centre
Employee Assistance Programme to give you confidential support 24 hours a day
Life Assurance (after one year’s qualifying service)
Private Healthcare Scheme (after one year’s qualifying period)
A generous non-contributory Pension Scheme (7% contribution after 3 months qualifying period)
Enhanced Maternity Leave Package (after 2 year’s qualifying period)
We are looking for a dynamic and experienced programme manager who will oversee The Advice Workforce Development Fund (AWDF). AWDF is a collaborative programme dedicated to strengthening and sustaining the social welfare advice sector in London. The role will coordinate and run steering and advisory groups, and ‘task and finish’ groups, working with cross-sector stakeholders to enable the implementation of recent recommendations generated by research commissioned by the programme, and help with monitoring and evaluating the project and funded projects under this programme. The successful candidate will have strong project management skills, a commitment to social justice, and a track record of delivering impactful support to external partners.
The workforce development programme was created after working closely with a group of funders and advice sector representatives who are now steering group members. The programme has reached an exciting stage, as it transitions from a foundation-laying and research phase into more of a focus on influencing and implementation of the learning generated to date, while also maintaining and strengthening new and existing relationships. This role, with support from the Head of Sector Support and Grants and the CEO, will oversee the continued development and delivery of this exciting partnership into the longer-term. This role will also work closely with the Propel initiative under London Funders to ensure effective coordination of work is done at all levels.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re seeking an experienced charity leader to work with our partner charities, Lintel Trust in Scotland and Lifting Lives in England & Wales.
As an experienced, motivated charity leader you will drive LHCPGs charitable aspirations through working with our partner charities, Lintel Trust in Scotland and Lifting Lives in England and Wales, so helping us deliver meaningful community benefit across the UK.
In this central role, that will require some travel as you attend meetings in Edinburgh and Uxbridge offices, you will ensure governance, lead strategic development, build partnerships, and support and facilitate fundraising and operational activity, ensuring our charitable work continues to improve lives and places.
What You’ll Do
- Lead governance, statutory compliance, and Trustee support across both Trusts.
- Work with Trustees to develop charity strategies, policies, and risk management frameworks.
- Support the grant-making and reporting processes, ensuring high-quality delivery.
- Build strong partnerships and represent the Trusts at events and sector forums.
- Drive fundraising and income generation to expand charitable impact.
- Oversee marketing, digital presence, and communications.
- Line manage the Charities Liaison Coordinator and foster a collaborative team culture.
What You Need
- Strong knowledge of charity regulation (OSCR and/or Charity Commission).
- Experience running or overseeing a charity and working with Trustees.
- Proven fundraising, grant assessment, and budget management experience.
- Excellent communication, report writing and relationship-building skills.
- Experience in marketing, events and digital content management.
- Understanding of social value, housing issues, and community-focused work.
- Desirable: public sector/housing experience and degree-level qualification.
What we offer
A highly competitive total reward package alongside salary to include:
- Competitive salary and an exceptional pension contribution
- Car allowance of £5740 pa
- £300 wellbeing allowance
- Discretionary annual bonus
- 34 days’ holiday plus bank holidays and birthday leave
- Private Medical Insurance & Health Cash Plan (post-probation)
- Flexible working including 10 “work from anywhere” days
- £1000 annual training budget, volunteering leave, and more
Apply now to help shape the future impact of LHCPG’s charitable partnerships and deliver lasting social value across communities.
Please note: We reserve the right to close this posting early if a suitable candidate is found.
We improve lives and places through the impact of our products & services and social value generated through our community benefit funding & activity
The client requests no contact from agencies or media sales.
Head of Finance & IT
Hours: 37 hours per week
Salary: £51,150 - £52,798 per annum (salary dependent on skills, experience and knowledge)
Contract: Permanent
Location/Base: Office bases are in Oxford or Wokingham (Hybrid)
Area covered: Oxfordshire & Berkshire West (Wokingham, Reading, West Berkshire)
Who we are, and what we do
We’re Oxfordshire Mind, the mental health charity, operating across Oxfordshire and Berkshire West.
Our passionate employees and dedicated volunteers are helping people with mental health issues find somewhere to turn for advice, information, and support.
We won’t give up until everyone experiencing a mental health issue gets both support and respect.
About the Role and the Team
Partnering with the Senior Management Team (SMT), the Head of Finance will form an integral part of the senior team, taking full ownership of the finance function for the organisation.
You will provide SMT with financial planning/strategic advice and high-level analysis to identify growth opportunities in the business as well as overseeing all finance activities and leading on financial strategies whilst being hands-on across the organisation. In addition, the role oversees the outsourced IT contract and is responsible for ensuring the organisation has robust IT systems in place.
About You
Are you passionate about making a real difference in people’s lives? At Oxfordshire Mind, we’re here to ensure that everyone experiencing a mental health problem gets the support they need. We’re looking for a Head of Finance & IT to join our leadership team and help us deliver on that mission.
In this role, you’ll lead our finance and IT functions, ensuring robust systems and processes that enable us to grow and innovate. You’ll combine strategic thinking with hands-on expertise, guiding your team to deliver excellent service across the organisation.
What we’re looking for:
- A qualified finance professional with strong leadership skills
- Experience of working in the charity sector
- Someone who thrives in a values-led environment and wants to make a positive impact
We would really like to know how your skills and experience match our requirements. If you feel they do, please tell us how you meet the below requirements:
- CCAB qualified or equivalent experience.
- Strong understanding of the governance, compliance and regulation requirements for delivering a charity finance function (Charities SORP, Charity Commission, HMRC etc.).
- Working knowledge of Iplicit or other similar mid-level accounting packages.
- Significant experience in a senior finance role ideally within the charity sector.
- Experienced in leading and building a high performing team and service, driving change.
- Experience reporting to Board level and engaging senior stakeholders.
- Experience of developing and strengthening internal controls, financial policies, and reporting systems.
- Relevant experience and knowledge across wide range of Finance disciplines including financial reporting, management accounts and payroll.
- Knowledge of charity financial reporting and experience of ensuring charity SORP compliance for statutory account preparation.
- A collaborative leader with a proactive, solutions-focused approach and the ability to balance strategic and operational responsibilities.
- Proven ability to lead on budgeting, financial planning, and strategic financial management.
- Ability to prepare financial and management accounts, including forecasts and annual plans.
- Exceptional organisational, analytical, and communication skills.
- Excellent communication and interpersonal skills, with an ability to explain complex financial information clearly.
- Strong relationship building skills at a senior level.
- Ability to think and act strategically across multiple functions.
- Demonstrable ability to prioritise strategically and against targets.
- Team management & development in a fast-paced environment.
- Willingness to work flexibly, including out of hours e.g. Board meetings.
- Knowledge/Understanding of our values
If you’re ready to bring your skills to a charity that’s changing lives, we’d love to hear from you.
Closing date: 23rd January 2026
Shortlisting date: 27th January 2026
Interview date: Stage 1 - 2nd February 2026 & Stage 2 - 5th February 2026
Interview location: In person at Osney Mead - 2 Kings Meadow, Osney Mead, Oxford, Oxfordshire OX2 0DP
Interested?
For more information and to complete your application, please click the Apply on Company website button.
You will be taken to the next stage where you can find out more information, download the full job description and complete your application by following the instructions (you may need to scroll down).
Please ensure that you match your skills and experience against the above and provide details and evidence of this in your application. If you don't provide this you may not be shortlisted for the role.
We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief.
Oxfordshire Mind is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. We therefore require a Disclosure and Barring Service check, for all our roles. The level of which will vary depending on the nature of the role.
No agencies please.
Job Title: Engagement Manager
Contract: Full time with an option of working one day per week from home
Hours / Weeks:37.5 hrs pew week
Salary: £37,694 - £46,049
· Are you energised by new and meaningful connections?
· Does the chance to work creatively and inspire others motivate you?
· Are you excited by the idea of a role you can make your own?
Worcester College is recruiting for the key, senior role of Engagement Manager to be part of its Development and Alumni Relations team of seven. This is a vital role as we seek to deepen and expand connections with the College’s donor and alumni community. The Engagement Manager will be responsible for the development and delivery of an engagement strategy which aims to build relationships with alumni and donors to lead to greater involvement with the College through the giving of funds, time and expertise, to give donors a strong sense of the positive impact of their generosity, and to bring potential major donors closer to the areas of College life that require financial support.
At Worcester we have worked extremely hard to foster deeper engagement with alumni and feedback from our community has been very positive. We are seeking a team member who can bring rigour and focus in order to build on this strong foundation, bringing a proven track record in strategic thinking, effective relationship building, strong attention to quality and detail and project management skills. The role is varied and would suit someone who understands the value to the fundraising programme of creating meaningful connections, with the drive and creativity to deliver an innovative and successful engagement programme. The role gives the opportunity to build on relationship fundraising knowledge and experience through working personally with a portfolio of donors to develop relationships and grow their philanthropic giving to the College.
The Development and Alumni Relations team works in spacious offices in the heart of Worcester College overlooking some of the most beautiful gardens in Oxford. As a team we enjoy a strong sense of purpose and shared success.
Further details of the role and person specification can be found through the document attached in the job advert on our college website.
Application process: Please apply following the link on our website.
Interview date: Week starting 2nd February 2026
If you are offered the post, the offer will be subject to standard pre-employment checks including Right to Work, proof of identity and two references (including your most recent employer).
Worcester College is equal opportunities employer and welcomes applications from all suitably qualified candidates from all backgrounds. Worcester College actively welcomes diversity amongst its staff and students. As a Disability Confident employer, all reasonable adjustments will be made to the recruitment process, working arrangements and/or environment to accommodate applicants with any form of disability.
Please note that we hold the right to close this vacancy prior to the end date if a suitable candidate is found.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Exciting opportunity for a person that is passionate about helping people and reducing waste to make this charity reuse shop excel in providing an excellent service for the local community. The shop and storage space of 7,685 square feet is not all being used to it’s full potential and gives plenty of scope for a new manager to make changes.
The first priority is to ensure we maximise collections of reusable furniture and appliances for resale at affordable prices for local people (with a 20% discount for people on benefits plus some items are free of charge) and to increase both sales and Gift Aid income.
This is a hands-on management role where you would lead from the front and be involved in all aspects of operations including lifting/carrying items and occasional van driving when required.
You need to have good people skills to develop good working relationships with the staff team, volunteers and the public.
Once the income is increased there will be the opportunity to develop other services such as training and support for both existing volunteers and other vulnerable people.
If you are a confident person with good management & people skills who is looking for a challenge & the opportunity to make a difference then please apply for this post.
For further details see the job description or email us
Our mission is to help alleviate poverty & reduce landfill in Devon through charity reuse shops which provide reusable household goods at low cost.
The client requests no contact from agencies or media sales.
About CoppaFeel!
CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.
We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.
Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.
The Role
The Web and Email Manager will lead our digital presence across web, email, SEO, and paid search, crafting engaging campaigns that resonate with 18-24 year olds and inspire them to take action.
This is your chance to make a real impact, using cutting-edge digital strategies to ensure early detection of breast cancer becomes the norm, not the exception. You'll collaborate with a passionate team, manage exciting projects, and know that every click, every email, and every campaign you create could genuinely save a life.
You’ll sit within the Marketing department, report to the Head of Content, and line manage the Digital Marketing Executive. You’ll work closely with the Digital Fundraising Manager, Social Media Manager, Content Manager, and Marketing Manager.
Duties & Responsibilities
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Develop, implement and optimise innovative multi-channel digital strategies (across website, paid search, SEO, and email) that drive online visibility and performance.
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Manage the implementation of these strategies across our main digital channels, making sure all user journeys are integrated, effective, and aligned with CoppaFeel!’s objectives.
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Manage the relationship with our external web agency, and oversee the development and maintenance of the website and Self-Checkout tool, in collaboration with the Education team.
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Lead on our Paid Search and SEO strategy, including managing the relationship with our media agency, making recommendations for keyword changes and improvements, and reporting on our rank positioning and strategies for improvement.
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Lead on our website maintenance, with support of our external web agency, ensuring that the website is secure and remains live.
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Manage the organisation’s digital marketing budget, ensuring this is appropriately applied
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Line manage the Digital Marketing Executive, responsible for their development and impact.
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Develop and deliver engaging email campaigns, including automated workflows and well-designed email templates, to drive audience engagement and conversion.
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Create and optimise landing pages and new web content, informed by SEO research and best practices, to enhance visibility, user experience, and performance across digital channels.
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Develop and deliver engaging acquisition campaigns to grow our audience.
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Make sure web and email content adheres to brand guidelines and tone of voice.
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Produce rigorous monthly reporting of digital channels, identifying learnings and recommendations to implement to constantly evolve and optimise channels (including The Self-Checkout tool).
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Lead on accessibility of the website and The Self-Checkout tool.
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Act as the Marketing team’s lead for the CRM (Beacon), optimising how it connects with the website and email systems to enhance audience segmentation, personalisation, and campaign performance.
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Work collaboratively with the Social Media Manager, Content Manager, Senior Events Manager and Marketing Manager to create a holistic marketing activity calendar.
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Support on wider organisational projects to make digital activities as efficient as possible.
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Stay informed of market leading innovations and AI to ensure our work is forward thinking.
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Ensure rigorous reporting and analysis of digital activity to ensure delivery of planned KPIs, with an ambition to be constantly improving and evolving.
Skills, Experience and Qualifications
Essential
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Minimum 3 years experience working in a marketing/brand communications role.
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Demonstrable experience of implementing digital marketing strategies.
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An understanding of CoppaFeel!’s 18-24 year old target audience and digital platforms to reach them.
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Excellent understanding of the ever changing digital landscape, and how tools/AI can help enhance our work.
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Clear understanding of audience insight, including experience targeting and tailoring campaigns and communications to CoppaFeel!’s 18-24 year old target audience.
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Knowledge of WordPress (or other CMS), Canva, MailChimp, and other relevant digital marketing tools.
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Experience of creating compelling digital content.
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Adept at project management and working to campaign timelines and budgets.
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Agency and budget management experience.
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Experienced in tracking and reporting on campaign success against KPIs and ROI.
Desirable
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Knowledge of the challenges / limitations of working in the charity sector.
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Experience of working for a youth focused brand or charity.
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Understanding of health comms for young audiences.
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Understanding of fundraising, education and healthcare professional audiences.
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Application information
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Applications will close at the end of 18th January 2026 with the aim to commence interviews week commencing 26th January.
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CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.
Main benefits, Terms & Conditions
Annual leave entitlement: 22 days, plus office closure at Christmas, a day off for the founders Cancerversary and a day off for your birthday.
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Employee Assistance Programme
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Health Cash Plan
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Access to Self Space training and 1:1 therapy
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Core working hours of 10am to 4pm
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Flex Friday; every other Friday off, offering the time to recharge and ensuring work life balance, while remaining available in case of emergencies
All annual leave and benefits are pro-rata'd for part time employees.
Equality, Diversity, and Inclusion
At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.
We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.
While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.
We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.
Harris Hill are delighted to be working with a national charity to recruit for a Legacy Administration Manager in order to manage and administer legacy gifts. This is a pivotal role, ensuring legacy income is maximised, accurately recorded and received in a timely, compliant manner, while always honouring the wishes of legators with sensitivity and care.
Working with a high level of autonomy, you will oversee the legacy administration process end to end, building strong relationships with executors, solicitors and co-beneficiaries, and working closely with internal fundraising, finance and data teams. You will also play a key role in identifying and managing risk, resolving complex cases and maintaining best practice processes.
As a Legacy Administration Manager you will:
- Manage the full legacy administration process, from notification through to receipt of income
- Create and maintain accurate digital and physical legacy records
- Respond sensitively and promptly to all legacy related correspondence
- Review and approve estate accounts, questioning anomalies where appropriate
- Liaise with executors, solicitors and co-beneficiaries to progress estates and protect the charity’s entitlement
- Identify, escalate and help resolve complex, contentious or high-risk cases, working with legal advisers as needed
- Support and advise lay executors when required
- Follow up stalled or inactive cases to ensure progress
- Maintain and improve legacy administration policies, processes and compliance with relevant legislation and best practice
- Ensure all work is carried out sensitively and in line with GDPR
- Produce reports for Directors and Trustees on the legacy pipeline and contentious cases
- Work collaboratively with fundraising, finance and supporter data teams
- Provide cover for the Legacy and In Memory Manager and support legacy related communications and events
To be successful, you must have experience:
- Proven experience of managing legacy gifts and estate administration
- Working knowledge of wills, probate, trusts and relevant charity law
- Awareness of inheritance tax, capital gains tax and related regulations
- Experience reviewing estate accounts and identifying issues or anomalies
- Strong organisational skills with excellent attention to detail
- Ability to manage your own workload and progress cases proactively
- Excellent written and verbal communication skills, with a sensitive and empathetic approach
- Confidence assessing reputational, financial and legal risk
- Competence in MS Office (Outlook, Word, Excel) and CRM or legacy management systems
- A high level of discretion and respect for confidentiality
Desirable:
- Experience working within a charity
- Certificate in Charity Legacy Administration (CiCLA), Institute of Legacy Management qualification, or equivalent experience (e.g. legal, paralegal or private practice estate administration)
Salary: £35,000 – £38,000 per annum
Location: Rochester City Airport
Contract: Permanent , hybrid working 2-3 days in the office
Closing date: Friday 23rd January at 8am
Interview: TBC
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
This is a rare opportunity to join the Scottish Wildlife Trust at a transformative time and play a leading role in one of our most ambitious fundraising initiatives.
For over 60 years, the Trust has championed healthy, resilient ecosystems across Scotland’s land and seas.
We are now creating the role of Major Gifts Manager. Joining our Development Team, and managing our Development Officer, you will lead philanthropic giving, with a particular focus on securing the Inverbroom Endowment – a multi-million pound campaign to safeguard the long-term future of our newest and largest wildlife reserve.
Working closely with an external fundraising agency, senior staff and volunteer leaders, you will manage and grow a portfolio of high-net-worth individuals, secure major gifts (including six-figures and above), and develop compelling cases for support that bring complex conservation challenges to life.
We are looking for a confident fundraiser with at least five years’ experience in philanthropy, ideally within the environmental NGO sector. You will have a strong track record of meeting financial targets, managing prospect pipelines, and stewarding long-term donor relationships.
If you are a confident relationship builder who acts with integrity, thrives on collaboration and wants your work to deliver real, lasting impact for nature, we would love to hear from you.
Our vision is for a network of healthy, resilient ecosystems on land and sea, supporting Scotland’s wildlife and people.


The client requests no contact from agencies or media sales.
We’re excited to be launching a brand-new partnership between Age UK Leicester Shire & Rutland, Age UK Coventry & Warwickshire and Age UK Northamptonshire, working together to take our legacy programme to the next level.
We are growing our legacy income to secure the future of our vital services, ensuring more older people can benefit from the support they need and deserve.
All partners stand alongside older people in their communities, ensuring they have the support, respect, and opportunities to live fulfilling lives. Each year, thousands turn to us for practical help, guidance, companionship, and care.
Across our three partner organisations, we are passionate about ensuring no one feels alone as they age. From advice and day centres to community support and charity shops, our services are made possible by the dedication of our staff, volunteers, and supporters.
That’s where you come in.
About the role
We’re looking for a passionate and motivated Legacy Partnership Manager to lead the development and delivery of our legacy marketing and engagement programme.
You’ll work closely with colleagues across the three partner charities to grow awareness and understanding of legacy giving, build meaningful relationships with supporters, and help ensure a sustainable future for our services.
This is a fantastic opportunity to shape a new, collaborative legacy initiative that can make a real and lasting difference in the lives of older people across the region.
About you
You’ll be an excellent communicator and relationship builder, confident in engaging with a wide range of people, from long-term supporters and volunteers to legal professionals and community partners.
You’ll bring a proactive, strategic approach to your work, with the ability to manage multiple priorities and see projects through from concept to completion.
We’re looking for someone who can combine empathy and sensitivity with creativity and ambition.
Qualifications & Knowledge
· Understanding of legacy fundraising and individual giving principles
Knowledge of fundraising regulations and GDPR compliance in relation to donor communications
· Understanding of marketing, fundraising, or a related field
· Knowledge of the charity and voluntary sector
Experience
· Proven track record of delivering successful projects or campaigns
· Experience in donor stewardship and supporter engagement
· Experience developing and delivering multi-channel campaigns. You will need to be confident and highly experienced using social media and digital platforms to connect with audiences, tell powerful stories, and grow awareness of legacy giving in creative and authentic ways.
· Experience working with external partners, agencies, or suppliers
· Experience within a charity environment is preferred but not essential
· Experience in developing annual plans or strategies to grow income
· Experience within a legal setting is desired but not essential
Skills & Abilities
· Excellent written and verbal communication skills with the ability to convey messages with sensitivity and clarity
· Strong project management and organisational skills, with the ability to manage multiple priorities
· Analytical mindset with the ability to evaluate campaign performance and adapt tactics
· Confident using CRM systems, marketing platforms, and Microsoft Office
· Ability to work both independently and collaboratively as part of a team
· Strong interpersonal skills to build positive relationships with supporters, colleagues, and external partners
· Sound copywriting and proofreading skills
Other
· Travel to all three areas/locations, having your own vehicle with a full clean driving licence, along with the ability to gain business insurance, is essential
· Flexible approach to meet the needs of the project
· You will report on an operational day-to-day basis to the Corporate Partnership Manager
· You will also maintain a reporting line to the Chief Operating Officers, within Age UK Leicester Shire & Rutland, Age UK Coventry & Warwickshire & Age UK Northamptonshire.
Why join us?
- Be part of a trusted, local charity network making a real difference every day
- Play a key role in shaping the future of legacy fundraising across three Age UK partners
- 25 days of annual leave plus bank holidays
- Competitive salary
- Cash health care plan
- Company pension scheme
- Charity discounts
- Free onsite parking
- Employee assistance program
How to apply
Please send your CV and a cover letter outlining your experience and why you would be a great fit for this role.
Hours : 37 hours Monday – Friday 8.30am – 4.30pm with a 30 minute unpaid break
Salary : £33,000 per annum
Contract: Fixed term for 24 months
Closing Date: 30 January 2026
Interview Date: TBC
Location: You will be required to cover Leicester & Leicestershire, Coventry & Warwickshire & Northamptonshire. Being a resident within these regions is highly preferred to enable easy travel, build strong local relationships, and fully engage with the communities we support.
All three partner organisations, Age UK Leicestershire & Rutland, Age UK Coventry & Warwickshire, and Age UK Northamptonshire, are equal opportunity employers. We celebrate diversity and are dedicated to fostering an inclusive and welcoming environment for everyone.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Structure
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Reports to: Director of Learning and Impact
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Direct reports: Programme Leads, Programmes Coordinator
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Location: Haringey, with travel across London boroughs as required
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Hours: 40 hours per week (including 1 hour lunch break)
Benefits
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25 days annual leave plus 8 bank holidays, your birthday off, and an extra day per year of service (up to 5 additional days)
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Death in Service cover (up to 4x annual salary / fixed amount for part-time roles)
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Enhanced sick pay
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Eye care benefits for those using display screens
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Up to £750 annual CPD budget to support your professional development
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A dedicated wellness package promoting staff health and wellbeing
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Team building and transformation days to strengthen collaboration and personal growth
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Professional mentoring and ongoing supervision
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A comprehensive induction and training programme to help you thrive from day one
About Sister System
Founded in 2018, Sister System is a charitable organisation and an Open College Network (OCN) approved centre dedicated to empowering girls and young women aged 13-24 affected by the care system.
Our approach is co-designed with care-affected young women to ensure that their lived experiences continue to drive meaningful change and shape our progression. Built on proven therapeutic models, our long-term mentoring, accredited qualifications, and leadership development programmes strengthen resilience, confidence, and essential life skills.
Our model seeks to break intergenerational cycles by equipping young women with the tools to thrive and lead change. Through a strong sense of community, peer networks, and trusted adult relationships, we create clear pathways into education, employment, and socio-economic stability, supporting a life free from abuse.
Throughout her journey with Sister System, each girl participates in weekly one-to-one and group sessions focused on self-education and personal growth. These sessions explore the social and emotional transition to womanhood while building a supportive network of “sisters” who continue to empower one another during key life transitions. Our programmes are accessible to girls and young women at any stage of educational attainment, enabling all Sis-Stars to learn, grow, and thrive.
Our Programmes
All our programmes have been co-curated with young women in care and are built upon proven therapeutic models of intervention. We deliver a set of inclusive, empowering, enabling, and exploratory programmes. These focus on self-education, investigating the social and emotional impact of the transition to womanhood and creating a network of sisters who can continue to support each other's growth throughout key transitional periods. Our programmes are delivered in such a way that sisters at any stage of educational attainment can access, learn, grow, and thrive.
Job Purpose
Sister System is seeking an experienced and dynamic Head of Programmes to lead the operational delivery and continuous improvement of our mentoring, learning, and development programmes for care-affected girls and young women aged 13–24. The postholder will oversee the full programme cycle — from referral and assessment through to delivery, evaluation, and progression — ensuring all work is trauma-informed, evidence-based, and aligned with Sister System’s mission and OCN accreditation standards. Acting as the central link between the leadership team and delivery staff, the Head of Programmes will manage and develop a high-performing team, maintain quality assurance across all programme stages, and foster strong partnerships with schools, local authorities, and community organisations to drive measurable impact and long-term systemic change.
This role holds operational oversight of all programme delivery, team management, and quality assurance, ensuring that our work achieves its intended outcomes, aligns with our organisational strategy, and continues to grow in impact and reach.
Key Responsibilities
Programme Leadership and Delivery
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Lead the design, coordination, and delivery of all Sister System programmes, services, and activities in line with organisational aims and funder requirements.
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Oversee programme planning, scheduling, and annual mapping to ensure smooth delivery and strategic alignment across all three stages (Enable, Enhance, Empower).
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Work with the Safeguarding Lead to manage referral, assessment, and placement processes to ensure beneficiaries are appropriately matched to programmes and mentors, maintaining high standards of transparency and accountability throughout.
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Ensure all delivery follows Sister System's three-stage programme model, safeguarding standards, and quality expectations. Support programme delivery where needed, maintaining a visible leadership presence.
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Monitor the service user journey using Sister System's monitoring and evaluation tools and Salesforce CRM, working with the Head of Monitoring & Evaluation to track progress against work plans, indicators, and our evaluation framework.
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Conduct regular programme review meetings with team members and stakeholders to enhance information sharing, efficiency, and effectiveness of programme implementation.
Programme Quality and Impact
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Oversee programme quality assurance, including risk assessment of referrals, benchmarking, and monitoring of Development & Progress reports.
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Work with the Internal Quality Assurer to ensure delivery meets agreed quality standards.
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Maintain oversight of portfolios of work produced by learners and mentors towards their qualifications, in collaboration with the Learning & Development Lead and EET Progression Lead.
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Support the collection, analysis, and reporting of programme data to evidence impact and inform organisational learning.
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Play an active role in the impact evaluation cycle, managing and adapting programmes in line with outcomes and goals.
Operational and Team Leadership
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Lead and support the mentor team in effective caseload management, ensuring appropriate workload balance and delivery quality.
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Line manage key programme staff, providing guidance, support, and supervision in line with organisational policies. Support staff wellbeing and development, ensuring a positive working environment.
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Ensure timely completion of paperwork, reports, and monitoring requirements across all programmes.
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Lead regular team meetings, contributing to a reflective, learning-focused organisational culture.
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Support implementation of Sister System's performance management systems and processes.
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Ensure compliance with all relevant policies and procedures, specifically safeguarding, Child Protection Policy, and Code of Conduct.
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Encourage a culture of learning, creativity, and innovation. Maintain good team communication and dynamics, taking remedial action when problems occur.
External Partner Management
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Commission and manage a pool of external facilitators and delivery partners to meet agreed programme outcomes.
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Build and maintain strong relationships with referral partners, funders, and external stakeholders to support programme delivery and growth.
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Represent Sister System externally, promoting our model of culturally responsive, trauma-informed mentoring.
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Ensure all staff, partners, and stakeholders have clear understanding of Sister System's mission, vision, values, and policies, reflected in programme implementation.
Strategic Development and Business Growth
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Contribute to the development of Sister System's programme strategy, aligning delivery with the 3-year plan and long-term system change goals.
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Contribute to Sister System's strategy development and revision by providing feedback on programme reach, impact, and strategic planning.
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Identify opportunities for programme innovation and growth, including developing new partnerships and supporting funding applications.
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Support senior leadership in reporting to funders and partners, contributing to organisational learning and sustainability planning.
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Represent Sister System at sector events and forums to promote our work and influence best practice in mentoring care-affected young women.
Safeguarding
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Sister System places the highest priority on safeguarding and promoting the welfare of children and young people.
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The Head of Programmes will serve as a Designated Safeguarding Officer (DSO) with responsibility for safeguarding in the organisation, maintaining good knowledge of safeguarding guidance (including Keeping Children Safe in Education and Working Together to Safeguard Children) and related legislation (e.g., the Children Act 1989).
Person Specification
Essential – Knowledge & Experience
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Significant experience in programme management, delivery, and coordination within the charity/social impact sector
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Proven track record of managing multiple programmes or projects simultaneously, meeting targets and deadlines
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Experience of line management and team leadership, including supervision and performance management
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Experience managing relationships with external stakeholders, including funders, delivery partners, and referral agencies
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Experience in safeguarding and child protection, including handling disclosures and managing risk
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Knowledge of the challenges faced by care-experienced young women and the care system
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Knowledge of effective monitoring and evaluation approaches and impact measurement
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Awareness of equality, diversity, and inclusion principles in service delivery
Desirable
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Experience working with vulnerable young people, particularly care-experienced individuals or young women
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Experience in mentoring programmes or youth development initiatives
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Experience working with trauma-informed and culturally responsive approaches
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Experience of co-production or 'by and for' programme design with service users
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Experience in qualifications-based programmes (e.g., accredited learning)
Skills & Abilities
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Excellent programme planning, coordination, and organisational skills with strong attention to detail
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Strong analytical skills with ability to interpret data and use it to inform decision-making
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Excellent written and verbal communication skills
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Ability to manage competing priorities and work effectively under pressure
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Strong relationship-building skills with ability to work collaboratively across teams and with external partners
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Highly developed cultural awareness and ability to work well in an environment with people from diverse backgrounds and cultures
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Problem-solving skills with ability to adapt plans and respond to challenges
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Ability to lead, motivate, and support a team, fostering a positive and reflective culture
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Strong administrative and IT skills, including proficiency with databases and monitoring systems
Personal Qualities
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Passionate commitment to Sister System's mission of supporting care-experienced young women
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Strong alignment with Sister System's values and approach, including 'by and for' and trauma-informed practice
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Empathetic and non-judgemental approach to working with vulnerable young people
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Resilient and able to manage emotional demands of the role while maintaining professional boundaries
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Flexible and adaptable approach to changing circumstances and organisational needs
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Commitment to continuous learning, reflection, and professional development
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High level of integrity, professionalism, and accountability
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Able to maintain confidentiality and handle sensitive information appropriately
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You will demonstrate Sister System’s values: Tenacious, Solution-focused, Masterful, Collaborative and Evidence-based
Other Requirements
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Enhanced DBS check will be required for this role
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Right to work in the UK
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Willingness to work occasional evenings and weekends as required by programme delivery
Safeguarding and Safer Recruitment
Sister System is committed to safeguarding and promoting the welfare of all children, young people, and vulnerable adults. The successful applicant will be required to complete an enhanced DBS check and provide two satisfactory references.
Equal Opportunity Statement
Sister System is an equal opportunity employer. We welcome applicants from all backgrounds and lived experiences, and we are committed to fair, inclusive and transparent recruitment. If you need any reasonable adjustments during the application or interview process, please let us know.
Recruitment Process
The post will be advertised from 16th December 2025; applications will close on 12th January 2026.
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First round of interviews will be 22nd January 2026,
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Second round interview will commence from the week of 26th January 2025
We work alongside girls and young women aged 13-24 affected by care, offering her an early intervention mentoring and educational programme.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Battersea has entered an exciting phase of innovation and transformation as we embark on the second year of our new five-year strategy. With increased investment in income generation, we are strengthening our team to drive the growth necessary to achieve our organisational goals.
This is a new role working within Battersea’s Philanthropy & Trusts team to seek and secure new income as part of a £4-6million pound capital fundraising appeal over the next 3 years.
One of the key pillars of Battersea’s current strategy is to ensure that we continue to provide expert care for all the dogs and cats that come through our gates. One of the ways in which we do this is by investing in our facilities to ensure that they continue to meet the changing needs of the animals we care for. Our new capital fundraising appeal will help to achieve that aim.
The key purpose of this Philanthropy Manager (New Business) is to meet both financial and strategic KPIs, by cultivating a pipeline of new major donor prospects to secure significant donations for this capital campaign.
Please note: this is a 3 year Fixed-Term contract opportunity
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 21st January 2026
Interview date(s): Interviews will be taking place on a rolling basis. Early applications are encouraged as the role will closed once filled.
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received. For full details on the role, please download the recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
The role of Retail Development Manager is crucial to the income growth and audience reach of The Children’s Trust retail function. The postholder will be responsible for researching, developing and establishing new income streams to reach new audiences and drive footfall for a disperse network of charity shops, including establishing the online selling of donated and bought in (New) goods; management of online and digital selling platforms and associated stakeholders, ensuring that all compliance requirements are fulfilled.
The role will work collaboratively as part of the Retail Management Team to develop and deliver long-term growth plans to drive voluntary income growth and increase footfall and to lead on new business initiatives.
Role Requirements
- Research opportunities to recommend, test and rollout new online and digital selling platforms. Introduce associated systems and processes to achieve compliance.
- Working with the Retail Sales Manager, identify and source donated product lines and items for listing and selling through online and digital selling platforms. Share learnings to source quality stock to drive sales.
- Create a new online offer to complement and integrate within our existing retail portfolio of shops across Surrey, Sussex and Kent. Develop processes to manage online and digital selling: inventory, listing, pick, pack and despatch of online stock, including organising the logistics for deliveries to customers and collections to meet both shops and customer requirements.
- Manage the development and optimisation of online and digital selling platforms and make recommendations for rapid growth and new business proposals.
- Work with the Retail Sales Manager and Marketing and Communications team to create assets and content that can be used in store, online, through owned channels to maximise opportunities, sales promotions and seasonal changes across the chain of shops.
- Research and implement efficiencies in reducing waste disposal costs for shops estate including items no longer purchased through Rag merchants.
- Research and recommend new income streams for the sale of unsold donated items to mitigate low return through Rag merchants.
- Manage full compliance of the Children’s Trust online and digital selling platforms in line with all Health & Safety legislation, Fire safety, Trading Standards, Retail Gift Aid, GDPR, ThankQ CRM, Risk Assessments, Safeguarding and all other legal or statutory requirements.
- Develop and manage risk assessments and associated online selling policy protocols to prevent reputational damage to The Children’s Trust through digital and online trading activities.
- Manage key internal and external stakeholder relationships including supplier contracts, internal support teams, ensuring that efficient and compliant services are maintained.
- Working with Marketing and Communications and Supporter Care colleagues to ensure that the retail supporter journey is optimised and relationships are managed holistically.r
Interview Date: TBC
Terms and Conditions
Strictly no agencies, please.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)
Contract: Full time, permanent
Salary: £40,000 to £42,000 gross per annum, depending on experience
Closing Date: 8 February 2026
Assessment Day: 16 February 2026
Are you looking for a new opportunity supporting volunteers to give their best?
The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.
About the role
We are currently looking for a Volunteer Support Manager to join our innovative Young People, Volunteer and Business Support Directorate. You will manage the Volunteer Support Team and develop and maintain efficient volunteering systems used by our volunteers. This is a key role focussed on supporting the charity’s volunteering strategy and championing best practice in volunteering.
This is an exciting time to join the Sea Cadets with the opportunity to make a real difference to the way volunteers are supported and recognised. The Volunteer Support Manager will be responsible for the effective and efficient administration of the volunteer processes via Microsoft Forms and Power Automate, as well as reviewing existing and implementing new systems to make them as effective and as volunteer friendly as possible.
Responsibilities
- To maintain, review and update volunteering systems, processes and approaches ensuring that they are efficient, up-to-date and as volunteer friendly as possible
- To line manage and support the Volunteer Support Team based at the MSSC Support Centre to ensure the delivery of effective and timely support to the volunteers
- To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices to deliver effective and consistent support to the volunteers
- To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary
- To work with Volunteer Support Officers to develop systems and processes for managing the volunteer support workload and monitoring delivery standards
- To develop guidance and associated resources for the support of volunteers
- To manage the Volunteer Support elements of the Training and Admin website ensuring that the information is relevant, accurate and up to date
Requirements
- Experience of managing and motivating a large team
- Experience of managing, reviewing and refining complex administrative processes
- Experience of running effective CRM systems including the use of Microsoft Forms and Power Automate or similar products
- Experience developing processes which are targeted at both internal and external audiences
- Experience of delivering a first-class service to clients or customers
- An understanding of the voluntary and community sector, ideally within the youth field
Desirable
- Experience of managing or supervising a team based remotely
- Experience of being a volunteer
- Experience of managing an onboarding process with the understanding of the importance of safer recruitment
- Experience of empowering a team to deliver a first class customer service
- Experience of leading projects manging change with various stakeholders
- Experience of working with volunteers and the knowledge of how to ensure they are supported
Benefits
- 25 days annual leave per annum, increasing with length of service
- Hybrid working for many roles
- Volunteering Leave
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Access to the Marine Society Digital Library
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
The client requests no contact from agencies or media sales.
Finance and Operations Manager
Contract: Permanent
Hours: Part-time, 30 hours per week. Hours can be flexible across 4/5 days per week
Salary: £46,142 - £49,282 per annum, pro rata (SCP 35-38)
Location: Northampton / hybrid (minimum 3 days in office, including Thursdays)
About Us
The Psoriasis Association is a national patient support organisation dedicated to improving the lives of people affected by psoriasis. We are driven by the mission of supporting people, advancing care, and driving research.
We are a small, supportive and collaborative team seeking a skilled Finance and Operations Manager to lead our finance function and ensure strong, effective operational management across the charity.
Key Responsibilities:
- Manage day-to-day finance: reconciliations, monthly management accounts, budgeting and cashflow.
- Prepare year-end accounts in line with Charity SORP; coordinate external audit.
- Oversee office operations: IT, HR records, facilities, suppliers.
- Support governance and Board / Committee processes.
- Maintain our membership database and ensure GDPR compliance.
- Liaise with auditors, investment managers and external partners.
About you:
- Fully or part-qualified accountant (or equivalent charity finance experience).
- Strong experience in charity or not-for-profit finance.
- Skilled in operational and administrative oversight.
- Excellent communicator, well organised and proactive.
What we offer:
- 34 days (pro rata) annual leave (inc. bank holidays), rising to 39 after 5 years’ service
- Extra day off for your birthday or another special day of your choice
- 6% employer pension contribution
- Health insurance (following probation)
- Reserved free parking available on site.
- Flexible, family-friendly working patterns
Closing date: Sunday 11th January 2026
Interviews in person on Thursday 22nd January 2026 (Northampton)
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Applicants must have the right to work in the UK at the time of application, as we are not able to provide visa sponsorship.
No agencies please.
