Customer service management jobs

Situated within beautiful gardens and grounds, the Royal Hospital for Neuro-disability (RHN) is a leading national centre of excellence and one of the longest-running charities and independent hospitals in the UK.

Set in a stunning Grade II listed Victorian building, the RHN provides adult person-centred services across the entire care pathway—from post-acute rehabilitation to end-of-life care—for people with complex neuro-disabilities and their families. Underpinned by a strong research and education framework, the RHN is more than a hospital; it is a vibrant community where residents engage in music, art, and holistic support to achieve the best possible quality of life. 

The role:

A fantastic new opportunity has arisen at the Royal Hospital for Neuro-disability for an ambitious and strategic Head of Fundraising to lead and expand the RHN’s income generation and manage and drive a high performing team.

The Head of Fundraising will be responsible for generating income from all fundraising income streams: Community, Events, Corporate, Trusts and Foundations, Legacy and Direct Mail (Donor Development). They will oversee all aspects of fundraising, including developing and implementing the Fundraising Strategy, managing key donor relationships, driving forward any capital appeals and leading a team of fundraising professionals.

Who we are looking for:

We are looking for a passionate, positive and highly experienced individual with a proven track record in senior fundraising roles within the charity sector and experience of successful income generation.  Candidates must be skilled on donor stewardship and stakeholder engagement, as well as being a confident and engaging public speaker.  Knowledge of fundraising standards and best practice are essential.

Main objectives of the role:

• Establish fundraising priorities and set fundraising goals in line with the wider organisational strategy
• Achieve the fundraising target and KPIs
• Lead on the organisation of a full calendar of fundraising events and activity and ensure applications are made in a timely manner
• Engage with Fellows, Trustees and volunteers to ensure wider RHN engagement
• Engage with internal teams to ensure the timely promotion of events, activities and to ensure engagement
• Work with clinical service teams particularly those areas fully funded by fundraising, to provide case studies and outcome reports
• To work closely with the Communications team to fully utilise social media and the RHN website for all fundraising events and activities.
• Act as the primary contact for volunteer committees and external partners as necessary

We are happy to consider applicants who are looking to work part-time for a minimum of 3 days a week. 

Candidates must be willing to work occasional evenings and weekends for events.

What we can offer you:

• Generous annual leave entitlement
• Hybrid working – a strong on-site presence is required for this role with a minimum of 3 days working on-site per week expected (pro rata for part-time)
• Free counselling and therapy sessions and other mental wellbeing support through our partner CIC Wellbeing
• Get involved in our free on-site wellbeing programs, including weekly yoga, and monthly pottery club (we are the UK’s only hospital with its own kiln)
• Financial support services such as low-interest loans and help with savings accounts through our partnership with London Capital Credit Union
• Join our wellbeing networks to connect with people in our hospital; we have a Pride network, Women’s network, and our Race Equality network. We also have heritage events to celebrate the diversity of our workforce – most recently we had a South East Asian celebration.
• Free on-site parking (rare in London)
• More benefits: Cycle2Work scheme, tech purchase support scheme, Blue Light Card discounts, and more.

Want to find out more?

We would be delighted to have an informal conversation with interested applicants and provide more details on the role, team and the RHN!   Please vist our website to view our full Job Description and learn more about us.

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are recruiting a Peer IPS Employment Advisor to join our IPS service, you will be based in the borough of Newham, working 35 hours per week. Working Well Trust's services have previously been awarded the IPS Grow quality mark and adheres closely to the principles of the IPS model in supporting people in to employment. This role will be working with clients who have mental health support needs, wanting to gain paid employment. 

Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.

You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.

What you’ll be doing

As a Peer IPS Employment Specialist you will play a vital role in helping people with mental health problems on their employment and recovery journey including using lived experience of recovery to support clients.

You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.

You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach that always remains client led.  You will also be working to targets whilst maintaining a high-quality service. 

What you’ll need

Experience in employment support is not essential. We are looking for someone who brings:

• Own personal lived experience of recovery from mental health difficulties 
• A genuine desire to support people into meaningful employment.
• Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach.
• Confidence engaging with employers and promoting the benefits of our service.
• Good organisation skills and the ability to manage a caseload effectively.
• Beneficial (but not essential): experience working with people with mental health difficulties.

What we offer

• £31,277 per year
• 30 days annual leave plus public holidays, pro rata (FTE)
• Employer pension contribution of 6%
• Supportive environment within a small, dedicated team
• Meaningful, rewarding work supporting people into employment

Working Well Trust is an equal opportunities employer and Confident about Disabilities.

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Start your application today and take the next step in a rewarding career. 

Closing date: Monday 19th of January 2026 (09:00). Please note, we will be actively interviewing during this time and may close the vacancy early.

Telephone interviews: 21st, 22nd and 23rd of January 2026 

Final Stage interviews: 26th and 29th January, in person in Stratford, E15.

While we will aim to keep to the above dates, they can be subject to change. 

We’re looking for someone to provide essential administrative support to our Carer Support Service and Services team. This includes general administration duties such as booking and recording of team meetings, triage administration, appointment booking, data reporting and coordination of service delivery activities including group sessions.

Key responsibilities include:

• Coordinating and managing the administration of online carer support groups, including scheduling sessions, coordinating responses and maintaining attendance records.
• Managing follow up reminders and administrative closure actions.
• Preparing daily and twice weekly triage lists for the triage panel.

Every year in the UK thousands of unpaid carers look after someone with dementia but receive little or no support. At Dementia Carers Count, we stand for them. We campaign for change and provide practical, emotional and financial support to dementia carers across the UK.

We’re looking for someone with a breadth of experience, who has a willingness to support others and learn new skills. The role can be based anywhere in the UK, with attendance at occasional in -person team meetings in London.

We are a small and remote multi-disciplinary team, committed to making a difference for carers and supporting each other.

If you like the sound of the role, and believe you have the skills and experience to join us, then we would love to hear from you.

What we can offer you

• Generous Annual Leave plus the option to purchase additional Leave
• Workplace Pension with up to 6% employer contribution
• Group Life Assurance
• Health cash plan
• Employee Assistance Programme
• Enhanced Company sick pay policy
• Enhanced carers, family and other leave
• Remote working with travel costs paid
• A commitment to flexible working
• A commitment to support your learning and development

At Ambitious about Autism, we're currently looking for a Head of Philanthropy to join our Fundraising team.

You'll lead, oversee and implement ambitious plans, as set out in the new fundraising strategy and enabling us to fully capitalise on the opportunities presented over the next few years, with a focus on the development of a major donor strategy, growing our profile and supporting a high-performing Philanthropy team. Alongside this you will personally manage a portfolio of high value solicitations, resulting in 6- and 7-figure gifts.

You'll evaluate each income stream and develop plans aligned with fundraising strategy, ensuring these translate into deliverable objectives. You'll play a key role in the development of fundraising appeals, including large scale proposals and approaches, as well as developing creative and compelling funding applications to engage new supporters.

We are looking for someone who has:

• Proven experience of planning and implementing successful major donor fundraising programmes
• Proven experience of securing high-value major gifts
• An understanding of trends and developments across the sector and demonstrable knowledge of best practice in major donors, trusts and foundations fundraising
• Experience of financial management of expenditure budgets including setting, accurate forecasting and achieving financial and non-financial targets

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.

Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

We’re seeking an experienced charity leader to work with our partner charities, Lintel Trust in Scotland and Lifting Lives in England & Wales.  

As an experienced, motivated charity leader you will drive LHCPGs charitable aspirations through working with our partner charities, Lintel Trust in Scotland and Lifting Lives in England and Wales, so helping us deliver meaningful community benefit across the UK.  

In this central role, that will require some travel as you attend meetings in Edinburgh and Uxbridge offices, you will ensure governance, lead strategic development, build partnerships, and support and facilitate fundraising and operational activity, ensuring our charitable work continues to improve lives and places.  

What You’ll Do

• Lead governance, statutory compliance, and Trustee support across both Trusts.
• Work with Trustees to develop charity strategies, policies, and risk management frameworks.
• Support the grant-making and reporting processes, ensuring high-quality delivery.
• Build strong partnerships and represent the Trusts at events and sector forums.
• Drive fundraising and income generation to expand charitable impact.
• Oversee marketing, digital presence, and communications.
• Line manage the Charities Liaison Coordinator and foster a collaborative team culture. 

What You Need 

• Strong knowledge of charity regulation (OSCR and/or Charity Commission).
• Experience running or overseeing a charity and working with Trustees.
• Proven fundraising, grant assessment, and budget management experience.
• Excellent communication, report writing and relationship-building skills.
• Experience in marketing, events and digital content management.
• Understanding of social value, housing issues, and community-focused work.
• Desirable: public sector/housing experience and degree-level qualification. 

What we offer 

A highly competitive total reward package alongside salary to include:  

• Competitive salary and an exceptional pension contribution
• Car allowance of £5740 pa 
• £300 wellbeing allowance
• Discretionary annual bonus
• 34 days’ holiday plus bank holidays and birthday leave
• Private Medical Insurance & Health Cash Plan (post-probation)
• Flexible working including 10 “work from anywhere” days
• £1000 annual training budget, volunteering leave, and more

Apply now to help shape the future impact of LHCPG’s charitable partnerships and deliver lasting social value across communities. 

Please note: We reserve the right to close this posting early if a suitable candidate is found. 

You’ll take pride in delivering excellent customer service while ensuring your team’s activity is prioritised and in line with organisational objectives. 

Alongside the Head of Marketing & Communications, you’ll play a key role in planning and prioritisation for the wider Comms team, using your detailed stakeholder understanding, audience insight and market research to inform team plans. You’ll also work to support the group and individual hospice brands, working with your team and the Head of Marketing & Communications to develop the brand strategy and ensure appropriate application of our visual identity, as well as delivering brand awareness activity as needed.

Essential criteria

With the support of the Campaigns & Brand team, to deliver and manage key marketing and communications projects, campaigns and activity from inception to completion, across all available channels.

Provide line management for the Account Executives, Marketing Manager and Design & Brand Manager.

Lead the Account Executives in supporting stakeholders from across the three hospices with their communications needs, ranging from campaign planning and execution to supporter communications, patient information and ad hoc requests.

Take, develop and interrogate marketing and communications briefs from colleagues across the hospices, supporting the Account Executives with delivery against these briefs, planning resources and identifying pinch points.

Devise, develop and maintain briefing and delivery processes to ensure the efficient and effective running of the team.

Meet regularly with key department managers, building strong relationships and developing schedules for projects and activity.

Support the Head of Marketing & Communications with the annual and ongoing planning cycle, to ensure a clear overview of activity across the wider team.

Lead on more complex projects or campaigns as needed, including activity that supports brand awareness and fosters recognition, understanding of what we do, and support in our communities.

With the support of the Marketing Manager, build and maintain our market research and audience insight that supports the Account Executives and wider Marketing & Communications team in their delivery of appropriate strategies and messaging.

About us

Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce. 

St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.

Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions. 

Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.

We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.

The Ripple Pond supports adult family members of physically and/or psychologically injured British Armed Forces personnel and veterans.

We value your individuality, skills, professionalism, and passion for making a difference in this role.

We don’t measure candidates by age, gender, background, accent, community, sexual orientation, or heritage.

We understand that few people will arrive fully equipped to meet every requirement of this role on day one.

What matters is that you are an excellent communicator- someone who listens well, manages time effectively, and demonstrates resilience.

You must be comfortable discussing challenging topics, this includes facilitating conversations around issues like addiction, mental health, suicide, menopause, domestic abuse and the complexities of family life.

Please note: The Ripple Pond is more than a charity - it’s a dynamic, supportive community that transforms lives. We thrive on care and exceptional communication, and we need someone who shares these values.

Key Responsibilities:

• Onboarding new Members (service users), understanding their needs, and providing tailored support.
• Delivering services primarily online/remotely, with occasional travel for networking, building partnerships, and attending events or meetings.

What We Offer:

As an organisation committed to accessibility, inclusion, and social mobility, we’ll support your well-being and professional development throughout your employment.

You will have access to our Employee Assistance Programme throughout your employment.

Encouragement to Apply:

We view applicants as well-rounded individuals. If this role resonates with you but you’re concerned about gaps in your CV, qualifications, or experience, we encourage you to apply. We care about your potential as much as your background.

NOTE: Please ensure your covering letter explains how you meet the roles requirements as outlined in the Job Description and Person Specification Document (Attached)

We are looking for an experienced Salesforce Administrator (known internally as Salesforce Specialist) to support our Systems Manager in maintaining and developing Sales Cloud and Marketing Cloud.

In this role, you will act as a strategic systems enabler, driving efficiency, data insight, and user adoption. You’ll be responsible for making updates to reports, fields, page layouts, custom objects, flows, and user management to support nurtureuk’s marketing, business development, product development, and delivery. You will play a key role in driving data accuracy and enabling smarter digital processes, as well as collaborating with internal teams and assisting with user support and training, ensuring nurtureuk’s use of Salesforce supports our organisational goals.

Nurtureuk is a charity that has been working with schools for many years to improve the social and emotional development of children and young people. We help schools remove barriers to learning by promoting nurture in education. 

We believe in a whole-school approach to promote access to education for all. With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances, nurtureuk has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. 

With the continued school attendance crisis, rise in exclusions and misunderstood behaviour support, the need for our work has never been greater, and the potential is clear. We have a dedicated team, trustees, and a CEO who is passionate about education and the development of young people.

This role is central to nurtureuk’s digital transformation, ensuring Salesforce acts as the single point of truth for customer, training and membership data, enabling evidence-led decisions and a seamless customer experience.

Your main responsibilities will include: 

• Salesforce administration, including managing user roles, permissions, page layouts, custom objects, and flows.
• Troubleshooting issues, data cleansing, and implementing secure system changes.
• Evaluating and deploying Salesforce updates, managing Mass Action Schedulers, and documenting workflows.
• Advising on system development viability and working in sandbox environments to test and deploy changes effectively.
• Providing user support, troubleshooting, and training to colleagues across the organisation.

Please see the attached job description and person specification for further details.

If you’re passionate about quality and leadership, this is your opportunity to play a key part in setting the standard for medical exams.

The Role
Reporting directly to the Quality and Standards Manager, the Exams Content and Systems Manager (ECSM) will oversee the day-to-day work of the Content Coordinators and Content Administrators, ensuring high team performance and developing a culture of continuous quality improvement.
This pivotal role supports the RCR’s strategic objectives, including growth in candidate numbers and global reach, by managing digital exam delivery platforms and exam content processes to the highest standards.

About the Royal College of Radiologists (RCR)
The RCR sets standards, supports doctors throughout their careers, and delivers world-class examinations in radiology and oncology. Our exams are recognised globally as the gold standard, and we are committed to maintaining their quality, integrity, and accessibility as candidate numbers grow — particularly from international applicants.

Key Responsibilities

• Line manage and motivate the Content team, fostering resilience and high performance.
• Oversee the development, support, and optimisation of digital exam delivery platforms.
• Ensure exam content processes — including question writing, review, and quality assurance — meet regulatory requirements and uphold exam integrity.
• Drive improvements in systems and processes, ensuring efficiency, accessibility, and value for money.
• Provide accurate data and insights to support candidate feedback, appeals, and misconduct policies.
• Collaborate with examiners, colleagues, suppliers, and external partners to deliver excellence in exam delivery.
• Identify and mitigate risks related to exam content and digital platforms, ensuring business continuity.

About You

• We are looking for a proactive and highly organised individual with:
• Strong leadership skills and experience managing teams.
• Technical understanding of digital systems and confidence in managing complex processes.
• A keen eye for detail and commitment to quality improvement.
• Excellent relationship-building skills with internal and external stakeholders.
• Resilience, problem-solving ability under pressure, and a collaborative mindset.
• Dedication to maintaining the integrity and excellence of RCR examinations

Why join us

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (up to 60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.

At Barnardo's we believe in children, the funds we raise in store support the most vulnerable children and young people in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your store the best in town, for customers to visit and for your colleagues to work in.

You're an experienced people manager; you are creative and resourceful and can use this to generate customer, donor and colleague loyalty. You'll need to be well organised with great communication skills to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.

In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.

Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Workspace and Executive Assistant

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Workspace and Executive Assistant 

Bristol

£29,235 per annum (pro rata for part time)

Ref: 112REC

Full time 37.5 hours per week – we are happy to talk flexible working

Base: Hybrid working with a minimum of 3 days a week expected at the Bristol City Centre Workspace

Contract: Permanent

ABOUT THE ROLE

Team: Planning, Governance and Assurance Directorate

As the Workspace Executive Assistant, you will enjoy a varied role based in the charity’s city centre head office. You will lead on delivering a welcoming and efficient front of house service for colleagues and visitors. 

Our UK-wide office spaces are centrally managed, and you will play a key role in this team - providing proactive administrative and operational support to ensure the smooth running of several workspaces. You will also provide Executive Assistant support to the Executive Director of Resources.

What You’ll Be Doing

• Oversee and maintain the planned preventative maintenance schedule for allocated workspaces, ensuring timely completion of any identified remedial actions.
• Responsible for reviewing and updating risk assessments for allocated workspaces.
• Coordinate day-to-day operations across multiple UK workspaces to ensure they run smoothly and safely
• Provide high-quality Executive Assistant support to the Executive Director of Resources, including diary and meeting management.

This role is ideal for someone who enjoys variety, takes a proactive approach and thrives on engaging multiple stakeholders to solve problems collaboratively. 

ABOUT YOU

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

• Experienced in office management, customer service, and providing Executive Assistant support.
• Knowledge of office-based Health & Safety.
• Excellent administrative and organisational skills, along with strong IT literacy.
• Good communication skills with the ability to manage strong, collaborative relationships with senior colleagues.

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

Wellbeing Support

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• Death in Service benefit – 3 x annual Salary 

Family Friendly Policies

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

ADDITIONAL INFORMATION

• Application deadline: 23:59, 12 January 2026   
• Interviews will be held at the Bristol Workspace on Monday 26 January. If you are unable to attend in-person, please contact us for alternative arrangements. To apply, please complete our online application form.
• We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
• Adjustments are available throughout the application process.

We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.

Adjustments are available throughout the application process.

Our Values

• We are always learning
• Championing equity
• Taking ownership
• Delivering Together

Join the RCR Learning Team as our Operations Officer and play a pivotal role in driving operational excellence and innovation. This is a central position supporting the team’s strategic objectives, governance, and day-to-day activities. You’ll lead operational improvement projects, manage key business processes, and deliver outstanding customer service to both internal and external stakeholders.

What You’ll Do
As Operations Officer, you’ll be at the heart of our operations, ensuring the team runs smoothly and efficiently. Key responsibilities include:

• Operational Leadership: Streamline daily activities, embed standard operating procedures, and drive efficiency improvements.
• Governance Support: Oversee governance structures, lead secretariat duties for committees, and ensure compliance with RCR policies.
• Project Management: Scope, initiate, and deliver projects aligned with strategic objectives, managing risks and timelines effectively.
• Data & Reporting: Manage CRM systems, produce evaluation reports, and ensure compliance with data protection legislation.
• Recruitment & Onboarding: Support recruitment of staff and voluntary contributors, ensuring a welcoming and consistent experience.
• Collaboration: Work closely with colleagues, subject matter experts, and external partners to deliver high-quality learning experiences.

About You
We’re looking for someone who:

• Has strong project management skills and thrives in a dynamic environment.
• Brings a proactive, solution-focused approach to operational challenges.
• Is passionate about continuous improvement and innovation.
• Communicates effectively with senior stakeholders and external partners.
• Has experience managing systems, processes, and governance activities.

Why join us

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Coeliac UK is looking for an experienced and people-focused Membership Experience Manager to lead the delivery of outstanding services to our members.

Job Title: Membership Experience Manager
Contract Type: Permanent, Full Time
Location: Head Office, High Wycombe (Hybrid working available)
Salary: £41,291 per annum
Salary Band: Services (SE3)
Line Management: 3 FTEs
Benefits: 36 days holiday (including bank holidays), enhanced parental leave, flexible working, private counselling service, professional development opportunities
Closing Date: 19th January 2026 (early applications may be reviewed as received)

This is a key leadership role within the Membership, Services and Volunteering Directorate, responsible for ensuring our membership scheme delivers real value, strong engagement and excellent experiences at every stage of the member journey. Working closely with colleagues across the charity, you will help drive member acquisition, retention and satisfaction while fostering a positive and collaborative team culture.

Key Responsibilities:

• Lead and manage the Membership Team to deliver excellent member services and positive end-to-end member experiences.
• Oversee the full membership journey, from enquiries and joining through onboarding, renewal and reactivation.
• Support the development and delivery of membership acquisition and retention strategies, ensuring value for members and sustainable income for the charity.
• Ensure accurate, high-quality information is provided to members across all channels, including the Helpline.
• Work collaboratively across the charity to maximise engagement with membership, fundraising, volunteering and advocacy initiatives.
• Track and analyse membership data and KPIs to identify insights, improvements and future opportunities.

About You:

We’re looking for a confident and supportive leader with a strong background in membership or service delivery. You will bring:

• Proven experience delivering excellent service within a membership-based environment.
• Strong people management skills, with the ability to motivate, develop and support a team.
• Excellent written and verbal communication skills.
• Strong analytical and numeracy skills, with experience interpreting complex data.
• The ability to manage multiple projects on your own initiative while working collaboratively across teams.

About Coeliac UK:

Coeliac UK is the charity for people who need to live without gluten. For over 50 years, we’ve been supporting those with coeliac disease and related conditions by providing trusted advice, funding vital research, and campaigning for better access to safe gluten free food. Our work ensures that no one’s life is limited by gluten.

Closing date: 19th January 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Candidates may also be searching for similar roles such as: Membership Manager, Supporter Experience Manager, Customer Experience Manager, Member Services Manager, or Engagement Manager.

Coeliac UK is an equal opportunities employer and we are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

No agencies please.

We are recruiting our first Fundraising Manager, to help us grow AEC’s income, with a focus on trusts and foundations, and corporate partners. This is an exciting opportunity to shape a new fundraising function, delivering effective fundraising activity that directly impacts the lives of young people in one of London’s most deprived boroughs.

In return for you bringing us your passion for our mission, we can offer:

• High visibility – you’ll see the impact of your work every week in the lives of the young people we support.
• A blank canvas – shape our fundraising strategy and pipeline from the start.
• Supportive leadership – work closely with a passionate Director and engaged trustees.
• Flexibility – hybrid working, adaptable hours and autonomy in managing your workload.
• Values-led culture – warm, collaborative, child-focused and community rooted.
• Strong story to tell – AEC has a 30+ year history, proven impact and inspiring outcomes.

Our story:

Ascension Eagles Cheerleaders (AEC) is a youth charity east London; we are one of the UK’s top competitive cheerleading programmes, operating out of our "Talent Central" gym in Newham. Founded in 1996, our mission is to empower young people to reach their full potential, regardless of their background, ability or economic circumstances.

We supplement our sport programmes with mentoring, educational activities and leadership training - everything we do is about helping young people to develop life skills, confidence and positive values (consistency; integrity; perseverance; persistence) to help them become the best that they can be.

At Talent Central, over 150 young people take part in our recreational and competitive activities each week. Our inclusive approach extends to our Special Education Needs (SEN) team, ensuring young people with disabilities can also participate and thrive. Alongside this, our schools’ outreach programme reaches more than 250 children weekly. Each year, we also welcome hundreds of athletes who train at our gym, including England’s National Cheerleading Team.

We provide a safe, supportive environment where young people can grow in confidence, resilience and teamwork.

What you will be responsible for as our Fundraising Manager:

• Developing a clear fundraising framework and working with our trustees to shape our fundraising strategy
• Researching and securing funding from trusts, foundations, corporate partners and relevant networks
• Writing strong, persuasive funding applications and engaging impact reports
• Building and stewarding long-term relationships with funders, potential partners, businesses and networks, and exploring opportunities for collaboration
• Exploring new income streams to help deliver our mission, including digital fundraising and community giving
• Tracking engagement using a CRM system
• Helping to ensure our organisational policies are appropriate for funders' compliance
• Reporting on progress to the Director and trustees, ensuring transparency and good governance.

This role combines strategic development (30%) and hands-on delivery (70%) - ideal for a proactive fundraiser who enjoys both planning and doing.

This job is for you if you:

• are a proactive, self-starter and are motivated by delivering results
• are highly organised, with strong attention to detail and excellent communication skills
• thrive in a varied role and have the ability to manage multiple projects simultaneously
• enjoy meeting people - you are confident with networking, public speaking, and relationship-building
• have excellent bid writing and reporting skills, and a proven track record of securing income across multiple streams (grants, partnerships, events)
• are values-driven, with a passion for youth development
• enjoy flexible hours and hybrid working.

Good to know:

• You will report to: The Director of AEC and the Board of Trustees
• Location: Hybrid; ability to work from home,  with occasional meetings at our gym in Newham, London  and attendance at donor meetings/networking events, etc
• Hours: Part-time - 2 or 3 days per week (to be agreed with the successful candidate)
• Salary: £30,000–£35,000 per annum (full time equivalent salary)
• Annual leave: 28 days per annum FTE (will be pro-rated based on agreed work days)
• Pension: Defined contribution scheme, with employer matching available

Criminal record check: Please note that as an organisation working with young people, we have specific safeguarding responsibilities and it is our policy to conduct background checks on all our employees.  You will be asked to complete a criminal record disclosure.

How to apply: Click the CharityJob Apply button below. You’ll be asked to submit a CV, tell us why you'd love to help us deliver our mission and answer a few short screening questions.

Closing date: Please make sure we receive your application by 1700hrs on Friday 23 January 2026.

Interviews: Interviews will be held online on Friday 23 January and Friday 30 January 2026.