Customer services and data manager jobs

We're looking for two Support Workers to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!

About the role

Based within the Personal Development team, this role is responsible for the service delivery of an effective, high-quality, person centred support service to residents with a range of multiple needs.

They will be the principal providers of support to residents in the Core service to build
hope, enable lasting change; supporting residents to instil independence and longterm sustainability, to ensure we mitigate as much as possible, a return to
homelessness.

The role will require shift work, including evenings and weekends

Salary: £28,712 - £32,240 annual salary
Contract: Permanent
Hours: 37.5 hours
Location: Canning Town, London

Other responsibilities include

• To be responsible to the Team Manager and Deputy Team Manager for the day-to-day delivery of the Core service.
• Take a positive, trauma-informed approach to working with residents with complex needs and challenging behaviour.
• Use motivational and asset based interviewing techniques to interview, assess and create support plans and risk assessments that address the needs of residents.
• Supporting residents from point of entry into the service, working with them to support social (re-integration), enabling them to lead meaningful and purposeful lives.
• Conduct regular reviews of support plans and risk assessments as required.
• Take a pro-active approach in multi-disciplinary support required for residents.
• Work within a Psychologically Informed Environment approach and strive to meet targets and deliver results.
• Ensure a high standard of customer service is upheld
• To attend team meetings and take part in service policy and planning.
• To participate in team meetings, team review days and other meetings as agreed with the Team Manager.
• To keep abreast of current housing legislation, welfare benefit legislations and other matters relevant to successful support and move on of residents.
• To respond and process all referrals made to the Core service and ensure those accessing the service meet the service eligibility criteria.
• To ensure all case work is properly recorded and all service offers and outcomes are entered clearly onto the case management system and to a high standard.
• To actively collect follow up information with regards to the outcome of reconnections and report
• To deal with the immediate support needs of the residents as appropriate.
• To assess resident safety and develop risk management strategies with the resident and other involved services.
• To ensure all service delivery policies and decisions made by the Team Manager or team are observed and followed through.
• To keep accurate records and statistics on referrals, service outputs and outcomes etc.
• To maintain a high standard of record keeping in the office and keep all financial and administrative systems including resident files in the office in an accurate and up-to-date manner in line with policy.
• To ensure the results of all assessments and all service offers are entered clearly and in a timely fashion onto the case management system.
• To liaise and collaborate effectively on a day-to-day basis with outside agencies including the police, social services and other statutory and voluntary agencies.
• To build and maintain good working relationships with colleagues.
• Ensure that all duties and services provided are in accordance with policies and procedures.
• To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.
• To undertake such other duties within the competence of the post holder which may be required from time to time.

About you

Experience

• A demonstrable level of experience and understanding of the range of approaches appropriate to working with challenging behaviour including current drug /or alcohol use, antisocial behaviour, offending and substance misuse
• Experience of working with clients in a trauma-informed way with proven effectiveness
• Demonstrate an understanding of statutory compliances and standards such health and safety, equal opportunities, data protection, particularly within a residential setting.
• Demonstrate excellent customer service skills.
• Using motivational interview techniques to produce and approach referrals, needs and risk assessments and support planning in a SMART manner.
• Knowledge of Psychologically Informed Environments (PIE).
• Demonstrable experience within local authority, voluntary, independent, charity or social housing sector
• Successful track record of work with colleagues in order to achieve common goals
• Working across agencies and / or partnership arrangements
• Awareness of issues facing single people that experience homelessness or rough sleeping.

Skills & knowledge

• IT skills and particularly Microsoft Office packages
• Sound knowledge of working in casework management system (Salesforce/Inform/Pyramid).
• Excellent time management and administrative skills
• Sound knowledge in identifying and dealing with substance misuse issues
• Sound knowledge and understanding of the issues affecting supported housing and vulnerable adult groups
• Understanding of health and safety in a supported housing setting

Abilities

• Ability and demonstrable experience of being able to develop good working relationships and rapport with residents and stakeholders.
• Ability to motivate those with support needs to engage with meaningful activities
• Evidence of effective de-escalation techniques.
• Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries
• Ability to interpret and communicate the meaning of legislation, policy, guidance, research and information on best practice
• Ability to work co-operatively to achieve goals
• Ability to set up and work according to schedules

Personal qualities

• Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility and to juggle a variety of tasks
• Ability to act on own initiative and effectively under own direction, as well as productively within a team
• Strong sense of responsibility and accountability
• Awareness of own training and support needs

Desirable Criteria

• Experience of using In-Form as a case management system.
• Qualifications relevant to supporting vulnerable adults
• Full current driving license
• Successful track record in developing services in response to changing needs and demands

About applying

When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.

At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

This post is subject to an Enhanced DBS check and a right to work in the UK.

Applicants must be located within 2 hours travelling distance of Cambridge City.

The Charity and Our Vision.

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.  We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.

Role Mission.

To ensure Scotty’s delivers high-quality, consistent, and scalable support to those affected by military-connected bereavement, by leading all aspects of service delivery. 

You’ll own the structure, systems, standards, and team needed to deliver support across all four Family Programmes (SMILES, SUPPORT, STRIDES, and the planned START programme) and help ensure our support reaches the growing number of families who need us. 

The key responsibilities of this role are:

Programme Operations & Service Infrastructure 

• Overall accountability for the service provided to the bereaved military community. 

• Leading, and working closely with, the Head of each delivery Programme to ensure all activities are impactful and meeting the needs of our community. 

• Mapping and maintaining the full beneficiary journey across all programmes and cohorts (CYP and adult). 

• Developing our first adult focused services and building them in line with the charity’s long-term vision to be supporting more than 25k bereaved people by 2035. 

• Being the link between our service delivery and both internal and external technology partners to ensure our systems match, and meet the needs of, our processes. 

• Alongside our Operations Team, lead the scoping of a full future CRM (Salesforce) rebuild and related beneficiary tech interfaces such as websites, future app development etc. 

• Oversee the design of a 2026 ‘light’ CRM phase to support individual adult service delivery. 

• Ensure that lived experience remains at the heart of our services. 

• Accountability for Safeguarding within the organisation. 

Team Leadership  

• Support Programme Leads (e.g. Heads of START, SMILES, SUPPORT), providing direction and support as well as ensuring clarity of ownership and goals. 

• Create a strong, empowering culture within the service (Families) team, aligned with The Scotty’s Way and shared leadership philosophy. 

• Work with our Head of People to oversee service recruitment and onboarding.

Quality, Measurement & Improvement 

• Define and embed service-level Success Measures (KPIs) across all activities ensuring we know what success looks like for all our activities. 

• Collaborate with the Head of Research & Impact to ensure data collection is usable and meaningful. 

External Partnerships & Collaborations 

• Proactively develop senior-level partnerships with other military and bereavement charities, Armed Forces support organisations, and relevant service providers and stakeholders. 

• Explore and propose strategic collaborations where they strengthen the support we offer to families. 

• Ensure the new START (single point of contact) Programme becomes an active network-builder in the space. 

• Represent Scotty’s externally at events, conferences, meetings etc within the sector.

Cross-Functional Collaboration 

• Act as a key link to Outreach and Fundraising — providing insight and service stories to fuel content. 

• Work with the Ops team to align delivery processes with systems, IT, and compliance. 

• Support bid development and reporting for funders by sharing service insight and outcomes. 

The 30-day goals for this role are:

• Build a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
• Spending time with the Families Team and understanding everyone’s role within the charity.
• Understands the ‘as-is’ current situation for the charity’s service delivery. 
• Start to document gaps, delivery inconsistencies, opportunities, risks etc. 
• Understand the landscape we operate in, particularly the military and bereavement charitable environment. 
• Fully align with the operating rhythm of the charity, leading team meetings, holding 1:1s, ownership of relevant OKRs, etc. 

The 60-day goals for this role are:

• Has met with counterparts at key partner organisations. 

• Has highlighted key organisations not currently partnered with to meet. 

• Created a stakeholder holder engagement map for our service delivery.

• Visually mapped existing beneficiary journeys across our four Programmes. 

• Began work (with Ops) on requirements for initial-phase CRM for adult services. 

• Fully aligned plans and goals with existing Programme Heads, incoming Head of START Programme, and incoming Head of Research & Impact. 

• Held one in-person session with Families team. 

The 90-day goals for this role are:

• Visually mapped year one of adult services plus any proposed changes to existing services to create a final 2026/27 service ‘to-be’. 

• Planned the launch of our new START navigating entitlements casework Programme

• Development underway of ‘Light’ CRM to launch adult services having supplied detailed brief. 

• Taken full accountability for the success of our Family Programmes and associated impact. 

• Attended 2-3 sector group meetings representing Scotty’s solo. 

• Developed a stakeholder holder engagement plan with Head of PR & Comms.

About You

Must-Have 

Senior experience in service delivery, operations, or programme leadership 

Strong skills in team leadership and service system design 

Ability to turn strategy into operational structure and rhythm 

Confident working cross-functionally and building external partnerships 

Nice-to-Have

Experience working with or supporting Armed Forces families 

Familiarity with CRM system scoping and procurement 

Experience launching new services or scaling delivery teams 

Background in bereavement or mental health support 

Additional Information

· The role may require occasional evening or weekend work

· Enhanced DBS check required

· Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:  

1. Families Come First

2. Everyone a Supporter, Every Supporter a VIP

3. Love What You Do

4. Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

When Applying:

Please submit your CV, along with a covering letter detailing your experience and what excites you about this role. Please ensure you clearly annotate which role you are applying for in the email title. Closing date: Friday 16th January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview.

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.  

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.  

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

 

The Ripple Pond supports adult family members of physically and/or psychologically injured British Armed Forces personnel and veterans.

We value your individuality, skills, professionalism, and passion for making a difference in this role.

We don’t measure candidates by age, gender, background, accent, community, sexual orientation, or heritage.

We understand that few people will arrive fully equipped to meet every requirement of this role on day one.

What matters is that you are an excellent communicator- someone who listens well, manages time effectively, and demonstrates resilience.

You must be comfortable discussing challenging topics, this includes facilitating conversations around issues like addiction, mental health, suicide, menopause, domestic abuse and the complexities of family life.

Please note: The Ripple Pond is more than a charity - it’s a dynamic, supportive community that transforms lives. We thrive on care and exceptional communication, and we need someone who shares these values.

Key Responsibilities:

• Onboarding new Members (service users), understanding their needs, and providing tailored support.
• Delivering services primarily online/remotely, with occasional travel for networking, building partnerships, and attending events or meetings.

What We Offer:

As an organisation committed to accessibility, inclusion, and social mobility, we’ll support your well-being and professional development throughout your employment.

You will have access to our Employee Assistance Programme throughout your employment.

Encouragement to Apply:

We view applicants as well-rounded individuals. If this role resonates with you but you’re concerned about gaps in your CV, qualifications, or experience, we encourage you to apply. We care about your potential as much as your background.

NOTE: Please ensure your covering letter explains how you meet the roles requirements as outlined in the Job Description and Person Specification Document (Attached)

Job title: Fundraising Officer

Responsible to: Fundraising and Communications Manager

Location: Hybrid (minimum two days a week in Oxford office for full time)

Hours: Full time (35 hours a week) / Open to considering part-time (28 hours a week) dependent on experience.

Salary: £28,500 – £32,000

About the role
We are seeking a proactive, enthusiastic, and highly organised Fundraising Officer to support our individual giving, community fundraising, and small trusts and foundations activities. The Fundraising Officer will manage individual and community donor activities, and the donor database to support thanking, stewardship and targeted donor engagement. They will also play a key role in monitoring the impact of our fundraising activity to ensure continuous improvement and income growth.

This is a dynamic, hands-on role for someone who is creative, collaborative, and enjoys working across a diverse range of tasks.  They will be enthusiastic and keen to generate new ideas that strengthen supporter relationships and deliver impactful fundraising.

Main duties and responsibilities

Individual and Community Fundraising

• Work with the Fundraising and Communications Manager and Communications Coordinator to develop and deliver three - four individual giving appeals at year (digital and offline) to increase income.
• Monitor and analyse appeal performance to inform future activity.
• Support wider donor acquisition, retention, and upgrade strategies through data-led insights.
• Work closely with colleagues in communications and service delivery to create compelling fundraising content and impact stories.
•  Act as the main point of contact for community fundraisers and local events, offering guidance, support materials, and encouragement. Work closely with Communications Coordinator where needed.
• Lead on the promotion and recruitment of participants for sponsored challenge events, particularly the Oxford Half Marathon.
• Research charity of the year opportunities amongst school and local businesses and support applications as required.
• Build and maintain strong relationships with local community groups, schools and faith communities.
• Confidently represent the organisation at community events and manage a pool of volunteer speakers.
• Use our CRM (Donorfy) to ensure accurate and up-to date relationship management records.  

Donor Stewardship and Prospect Research

• Ensure all donors are thanked promptly and feel valued and engaged.
• Manage and maintain accurate donor data in Donorfy, producing reports on donor activity and performance.
• Monitor and manage fundraising and donation enquiries through our development@ inbox, responding and referring them as appropriate.  
• Research new fundraising prospects and initiatives across individuals, community groups, small trusts, local businesses and other potential supporters. Maintain organised records of prospects and recommendations.

Trusts & Foundations (Small Grants)

• Support the Fundraising and Communications Manager and Trust and Foundations Fundraiser with the small grants pipeline, including prospect research, applications and reporting. 
• Work closely with appropriate staff and service coordinators on project budgets, reporting and planning as needed.

Other responsibilities

• Support and oversee fundraising volunteers and interns as required.
• Work collaboratively within a busy staff team, participate in meetings and planning processes, and contribute to organisational development.
• Undertake any other duties appropriate to the role, as agreed with the Fundraising and Communications Manager or CEO.

 Person specification

Essential:

• Demonstrable fundraising and supporter-facing experience, with the ability to manage multiple income streams simultaneously.
• Knowledge and experience of individual and community fundraising.
• Excellent verbal and written communication skills, and the ability to tailor content to different audiences.
• Experience using CRM databases, with confidence managing day-to-day data processes.
• Highly organised with the ability to prioritise and manage multiple deadlines and priorities.
• Excellent attention to detail.
• Strong research skills and a track record of writing funding bids and reports.
• Ability to build productive, collaborative relationships with internal and external stakeholders.
• A positive, solutions-focused “can-do” attitude, with the ability to adapt to change.
• Confidence representing the organisation at community events.
• Ability to work within a budget.
• Strong analytical skills, with the ability to interpret data and measure impact.
• A demonstrable passion for, and affinity with, our cause
• Ability to communicate and work sensitively with people with lived experience of migration and tell their stories with dignity.

Desirable:

• Experience of working for a local charity.
• Knowledge of the migration and refugee sector.
• Experience in digital fundraising, social media and online giving platforms (eg JustGiving, crowd-funding platforms, social ads).
• Experience in corporate fundraising.
• Experience of working with Mailchimp and donorfy

Action in rural Sussex is seeking a customer-focused, friendly Project Support & Communications Officer to join our expanding community buildings team. 

Action in rural Sussex (AirS) supports rural communities across Sussex to be vibrant and diverse places in which to live and work. Community spaces play an important role in these local communities. They build community cohesion and resilience, support the health and wellbeing of residents, help overcome social isolation. contribute to the creation of vibrant local economies, and reduce carbon emissions by providing services and activities locally, and reducing their own carbon footprint.

Most community buildings are charitable, run mainly by volunteers who need a wide range of skills and knowledge to run a successful and sustainable community space. Our Community Buildings Service supports volunteers and hall managers by providing networking opportunities, training, newsletters, an online forum, and bespoke individual advice and support.

This is an exciting time for the service as we look to expand its reach and further develop our offer. The Project Support and Communications Officer will work closely with our Senior Community Buildings Adviser to support the delivery and development of the service across Sussex. You will be the first point of contact for enquirers, helping subscribers to the service to access our platforms. You will help to plan our training and events programme and provide administrative and logistical support. You will also manage communications and marketing for the service, including monthly newsletters, website updates, email communications and social media, and take the lead on updating and developing our CRM.

We welcome applications from individuals with strong organisational and IT skills, the ability to write lively, readable newsletters, web and social media content, experience of using CRMs to manage contacts and report to funders, and a strong focus on ensuring we provide an excellent service to community buildings.

If you share our vision of active, thriving rural communities, full of choice and opportunities for everyone, regardless of their circumstances., then we would love to hear from you. 

How to apply  

Applications must be via our application form which can be found on our website using the links provided. CVs will not be accepted. 

Contract: Permanent, 35 hours per week 

Salary: £26,660 to £31,000  

Location: Burford OX18 4PF 

Closing date: 21/01/2026 

Interview date: 02/02/2026 

Do you want to turn adrenaline into animal welfare? 

At Blue Cross, we believe every pet deserves a healthy life in a happy home. We are looking for a passionate Challenge Events Officer to help us make that happen—one marathon, muddy obstacle course, and skydive at a time. 

This isn’t just about marketing and logistics; it’s about inspiring ordinary people to do extraordinary things for pets in need. 

More about the role 

As our Challenge Events Officer, you will be the driving force behind our third-party events portfolio. You will be the person who rallies the troops for the iconic London Marathon and recruits everyday heroes to take on challenges that change lives. 

Reporting to the Community and Events Manager, you will be responsible for the full lifecycle of the fundraiser experience - from the moment they see an ad to the moment they cross the finish line. 

What you’ll be doing 

• Championing the portfolio: You will take full ownership of our third-party challenge events, including managing our presence at major events like the London Marathon. 

• Recruiting our heroes: You will develop and execute creative marketing plans to recruit participants using social media, paid advertising, and by engaging with our public-facing centres, hospitals, and shops. 

• The ultimate cheerleader: You will design and deliver a sector-leading "stewardship journey." Your goal is to ensure every fundraiser feels supported, motivated, and maximized in their fundraising efforts. 

• Managing the money: You will deliver and manage income and expenditure budgets, ensuring we stay on track and transparent in our financial reporting. 

• Always Improving: You will review current processes and analyze fundraising activities with a sharp focus on improving Return on Investment (ROI). 

• Staying ahead of the pack: You will research and benchmark our activity against the charity sector to ensure Blue Cross remains competitive and innovative. 

• Innovating: You will help develop, implement, and evaluate new fundraising concepts to keep our offers fresh and exciting. 

• Collaborating: You will work hand-in-hand with internal teams to ensure our marketing, recruitment, and supporter journeys are seamless. 

• Upholding standards: You will ensure all challenge event activities follow best practices and compliance. 

  

About you:  

This role requires a highly organised individual with a passion for fundraising. The ability to manage multiple projects whilst consistently meeting deadlines is essential. 

Experience in developing fundraising reports, managing income and expenditure budgets. Strong communication and a collaborative spirit are key, as is a creative mind for developing fundraising strategies. Flexibility for occasional travel and out of hours work is required. 

Essential qualifications, skills, and experience 

• Proven experience working in challenge event fundraising

• Demonstrable experience in researching, planning, delivering and evaluating a range of challenge event fundraising activities. 

• The ability to develop and deliver marketing plans to recruit third party challenge event participants through a variety of channels. 

• The ability to develop and execute an inspiring stewardship journey to maximise income generation.

• Experience of budget management including income and expenditure. 

• Excellent written and verbal communication skills, with the ability to communicate effectively with a variety of stakeholders (donors, sponsors, participants, volunteers, team members)

• Ability to lead on and manage a variety of projects with simultaneous priorities 

• A full driving licence is required 

• The ability to demonstrate, apply and understand our key Blue Cross Values

Desirable qualifications, skills, and experience 

• Experience in obtaining corporate sponsorship for challenge events

• Experience working with fundraising databases (D365) and MS office suite to manage donor data, create reports and communicate effectively

• The ability to thrive in independent and collaborative environments 

• A creative and innovative mind for developing marketing, stewardship and development strategies

How to apply  

Click the apply button below and complete the online application process before the closing date on 21/01/2026.  

Ready to hit the ground running? Apply today and help us change lives. 

Blue Cross benefits    

Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today.  In return, we want to provide you with the best working environment we can.

With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll 
thrive in a supportive and rewarding environment. 

Our generous benefits package includes:   

• 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata. 

• Pension scheme with enhanced employer contribution  

• Life assurance  

• Unlimited access to an employee assistance programme 

• Programmes for physical and mental wellbeing support 

• Free access to GP via MetLife 

• Recognition scheme 

• Annual volunteer days  

• Claim for professional fees 

• Charity worker discounts across a variety of retailers.  

We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the 'Why Work for Us' page on our website. 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.  

About Us

Join us in shaping a healthier production culture . This role will play a key part in helping us connect with industry partners and coordinating processes that put mental health at the heart of film and TV.

What you’ll do

• Drive engagement with production companies and industry partners, ensuring smooth co-ordination and accurate records.
• Organise and support meetings, webinars, and events, bringing creativity and energy to every interaction.
• Manage data and digital tools (CRM, Asana, SharePoint) to keep projects on track and processes efficient.
• Create impactful communications, including the monthly MHP newsletter, and contribute ideas to improve systems and services

We are seeking an enthusiastic coordinator to support the Mentally Healthy Productions Programme by ensuring effective systems and processes, and facilitating engagement with production companies and industry stakeholders. The role exists to enable the successful delivery of mentally healthy practices across film and TV productions.

• Salary: £24,000 to £25,600 per annum (dependant on relevant experience), plus a wide-ranging benefits package
• Location: Golden Square, London- Hybrid
• Contract: Circa 13 months fixed term contract, starting late February 2026
• Hours: Part time 4 days per week

Senior Data Analyst

This role is being offered as a permanent part-time Job share (17.5 hours per week).

This role can be based in any of our UK locations; Cardiff, Edinburgh, London, or Warrington.

You will be required to attend the office for a minimum of 1 day per week with the option to work remotely for the remaining 1.5 days.

Salary - £23,333 (pro-rata) per year (plus London allowance if applicable)

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We're committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don't have to be Christian to work here - we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love.

Learn about our vision, mission and values

About the role

Join Christian Aid and use your passion for data to make a real impact in the world!

We are looking for an experienced data analyst to help us make the best possible use of our supporter data, to continue to grow income and engagement. At its heart, this role is about uncovering the trends, patterns and stories behind the numbers, and providing clear, engaging reports and dashboards: generating real understanding to drive strategic direction. The role is based in our newly formed Insight, Research, Innovation and Supporter Data team, bringing together professionals across these functions to drive impactful strategies and innovation. It is a job-share post, working with another part-time analyst.

About you

As well as being a whiz with numbers, analytical tools and coding (including SQL), you must be a good collaborator who can work well with stakeholders and other analysts across different fields to bring together the 'big picture' and add value.

You must have experience working with CRM systems and developing and interrogating PowerBI reports and dashboards for different contexts.

You need to be objective and clear-headed in a complex data environment; you figure out and focus on what really matters, going beyond headline reporting to uncover deeper insights and choosing the most effective methods to report on those insights to a range of audiences.

You are inquisitive and curious, keeping an eye on improvements and innovations, and being proactive in making the right changes happen. You are data and evidence-centric, with an appreciation of how quantitative and qualitative methods work alongside each other. Ideally, you also have experience working in fundraising, supporter engagement, or customer experience.

Sound like you?

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid's faith identity.

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.

You can expect a wide range of rewards and benefits, please refer to the benefits booklet for your location to see our full list of employee benefits.

For Salary details for this role, please refer to the Salary band by location.

Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.

The successful candidate willdeliver a high-quality service to young people aged 16–17 and their families across Hertfordshire, working alongside the Family Link Work and Mediation services to prevent family breakdown and reduce repeat homelessness. They will also support the wider team and work collaboratively with stakeholders to ensure the service achieves its key performance indicators (KPIs).

What will you be doing? 

Lead the hyh Hub, overseeing its day-to-day operations and ensuring the effective delivery of services. The Hub acts as a gateway for young people aged 16–17 to access hyh’s prevention services. In this role, you will build and maintain strong relationships with colleagues, partners, and commissioners, while supporting the recruitment, training, and professional development of Advice & Information and Admin Workers. You will also monitor outcomes and produce reports for the leadership team and funders to demonstrate impact and inform future service development.                             

What will the role involve: 

• Leadership of the Advice and Infromation Team 
• Service Delivery offering advice and options to young people, family members and professionals to prevent amily breakdown and homelessness.
• Partnership and Stakeholder Mangement 
• Full job description attached and avaialble on our website.

Please apply via the link on the vacancy found on our website submitting a cover letter  or a short video along with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can.Closing Date 15th January 2026.

Please note we reserve the right to close the vacancy before the closing date should we find a suitable candidate.

Equal Opportunities

We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.  

 

Borders Forest Trust (BFT) is a charity established to restore native woodland habitats to Southern Scotland, an area with the lowest percentage of native woodlands in mainland Scotland. Since 1996, they have been working towards planting trees, restoring peatlands and other natural habitats, enriching the biological diversity of around 31 sq km in the Southern Uplands. They demonstrate large scale ecological restoration in action, and inspire landowners, statutory bodies, local communities and policy makers to embrace this alternative model for land use and conservation.

Fundraising to date at BFT has seen success, but it has been responsive and ad-hoc as opposed to planned according to strategic need. To achieve their mission, and provide sustainable long-term income, in May 2025 they invested in their first dedicated Development Manager. The post holder has recently secured the Chief Executive post at BFT and as such, we are looking to back fill the role of Development Manager.

The Development Manager will join BFT at an exciting stage, they are about to embark on a new period of strategic development, and from the work undertaken by the previous post holder since May 2025, the organisation understands the importance of fundraising to their future.

They are looking for a fundraiser who will thrive on the challenge of designing and implementing their own fundraising strategy aligned with the organisations new strategic plan, and who can provide the expertise needed to build income across all areas. Trusts, membership, corporate partnerships and philanthropy are untapped areas of potential, so experience across at least one of the key areas will be essential for the successful candidate to evidence.

- Location: Hybrid (Jedburgh), with travel around the Scottish Borders. 

- Salary: £40,000 per annum

- Closing date: Midnight Tuesday 27th January 2026 

- Interviews (in person): Thursday 5th February 2026

If this role might be of interest to you, please download the Candidate Pack and schedule a chat with our Recruitment Team, contact info is in the pack. Please note, we cannot longlist any candidates we haven't had a chat with so please do express interest with enough time for a call before the closing date. 

Prospect Research Manager

Are you an established and confident prospect research professional with experience within the charity sector? Do you have a track record in identifying and qualifying prospects across philanthropy, corporate and/or trust markets? Are you able to communicate and present complex information to different audiences? If so, we have the perfect role for you.

We are recruiting a new Prospect Research Manager to join our team on a part time, permanent basis for 3 days per week (22.5 hours). Here at Mencap we understand that some of our office based colleagues can do their role from a range of locations, which is why we like to be flexible. We only ask for this role that you can commit to 1 day in our London Office per week, plus attend any other meetings when required.

The Prospect Research Manager will lead the development and delivery of prospect research to strengthen Mencap’s pipelines for trust, philanthropy and corporate fundraising teams in order to enable sustained income growth. Reporting into the Senior Philanthropy Manager, this post works closely with trust, corporate and philanthropy teams whilst working regularly with teams across fundraising, including community, events, fundraising operations and legacy teams.

Core responsibilities:

· Devise and implement targeted prospecting strategies to identify and qualify potential trust, statutory, corporate and philanthropy prospects.

· Support fundraisers through prospect management, portfolio development and network mapping.

· Deliver insightful prospect research to inform cultivation and engagement strategies.

· Maximise use of CRM system (Salesforce) and analytical tools to deliver high-quality reporting and to support forecasting and pipeline planning.

· Monitor and interpret external and internal trends and influences to ensure Mencap’s prospect pipelines are managed optimally.

· Work collaboratively to identify and qualify potential philanthropic donors from across the fundraising directorate.

· Deliver training to fundraisers on matters of prospect research, as the need arises.

Your Experience

· Strong understanding of the UK philanthropy, trust and corporate giving landscapes, including trends, motivators and vehicles for giving.

· Detailed knowledge of research tools and techniques including wealth analysis in a fundraising environment.

· Understanding of the regulatory landscape in which research exists, and the need for compliance and sensitivity.

· Established experience in delivering prospect research within the charity sector, with a track record in identifying and qualifying prospects across philanthropy, corporate and/or trust markets.

· Curiosity, creativity and innovation in exploring new sources, methods and connections.

· Skilled communicator, able to present complex insights clearly, persuasively and succinctly. Familiarity with CRM systems, ideally Salesforce.

· Extensive knowledge of compliance requirements including GDPR, Fundraising Code of Practice and others.

*More information can be found on the job description.

Why join Mencap?

At Mencap, you can bring your whole self to work. We are committed to inclusion, kindness and continuous learning, and we believe that when our people feel supported and valued, they can do their best work.

If you’re ready to make a difference, please get in touch today by providing an up-to-date bespoke CV that demonstrates all your relevant skills and experience. 

The role will close on the 18th January and we will look to hold first stage interviews week commencing 19th January. There will be a second stage interview to follow week commencing 26th January.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

Role

·Working in close partnership with Macmillan Cancer Support, we have developed the CRT Together initiative, which is dedicated to ensuring that no one faces cancer alone. This programme is designed to connect people who are living with or affected by cancer to the vital support services they need. Currently, CRT Together is active across the Cwm Taf Morgannwg Health Board and Aneurin Bevan University Health Board regions, supporting person-centred care by facilitating access to care, guidance, and a network of support.

·Working collaboratively with partners across the health, social care, and third sector, you will ensure that individuals affected by cancer remain at the heart of the programme. Your leadership will be central to guiding a dedicated team to deliver a high-quality service, consistently monitoring progress and effectively communicating the impact of the programme. Through your efforts, the service will be shaped around the needs and experiences of those it supports, ensuring that outcomes are continually improved and the programme's story is clearly articulated to all stakeholders.

About You

· You have the leadership skills and drive necessary to build partnerships to reach marginalised communities and to meet participant need.

· Strong interpersonal skills and extremely resourceful you may have previous experience of leading health programmes.

· You are someone who can champion and influence change in inequality, in communities in greatest need of support.

· Compassionate and can demonstrate empathy based on people’s experiences.

· You use your excellent analytical skills to prioritise and implement effective and efficient ways of working.

· You want to contribute to the Coalfields Regeneration Trust’s key strategic theme of improving health and wellbeing of people in our former coal mining towns and villages.

Organisation Profile

The Coalfields Regeneration Trust (CRT) is the only community wealth building charity dedicated to the regeneration of Britain’s coalfield communities. For over 25 years, the CRT has worked with communities to deliver a breadth of projects creating opportunities for people, strengthening the role of community organisations and identifying place-based solutions responsive to the challenges still experienced in former coalmining towns and villages. To support delivery, the CRT has developed an innovative community wealth-building model generating sustainable income to deliver both social and economic value. Enabled by engaging key stakeholders, partners and, most importantly the communities, activities delivered are personalised to meet the needs of the people, the organisations and the place.

About the role 

We are looking for an experienced and conscientious Finance Officer to join the core team in delivering Exeter Community Initiatives's (ECI) day-to-day financial procedures.

ECI is a dynamic charity working in Exeter and across Devon to ensure that people are supported at an early stage to reduce the risk of crisis, promote empowerment and allow people to thrive in happy, strong and diverse families and communities. 

Responsibilities 

• Process sales and purchase invoices, obtain correct authorisation 

• Post transactions onto Xero using relevant department and fund 

• Set up supplier and salary payments through online banking 

• Raising customer invoices 

• Bank reconciliation, resolving any queries 

• Reconcile petty cash 

• Record, monitor and reconcile shop takings and other income 

• Assist with payroll data

• Process staff expenses via Xero 

• Banking 

• Monitor expected income and follow up on any overdue payments 

• General office support (answering the phone/helping visitors) 

• Any other duties as required 

Candidate Requirements 

Essential 

• AAT level 2 qualification or at least 2 years’ equivalent experience 

• Familiarity with Xero Accounts software 

• Confident using Excel spreadsheets

• Accuracy and attention to detail 

• Clear understanding of confidentiality and data privacy standards 

• Good standard of maths and English 

• Helpful and friendly attitude 

• Strong communication skills (written and verbal) 

• Able to identify problems and resolve discrepancies 

Desirable 

• Experience working in the charity sector 

• Familiarity with using AI and digital automation 

• Experience using a CRM database 

Location, Commitments and Terms & Conditions 

• Permanent, part time role (15 hours per week) 

• Hybrid working locations (home/office blend) 

• 26 days holiday plus bank holidays with 1 extra day for each full year of service, up to 31 days

• A Pension Scheme is available with a 5% contribution from the employer, provided it is matched by a minimum contribution of 3% from the employee 

• Subject to a six month probationary period with an initial review after three months 

Battersea has entered an exciting phase of innovation and transformation as we embark on the second year of our new five-year strategy. With increased investment in income generation, we are strengthening our team to drive the growth necessary to achieve our organisational goals.

This is a new role working within Battersea’s Philanthropy & Trusts team to seek and secure new income as part of a £4-6million pound capital fundraising appeal over the next 3 years.

One of the key pillars of Battersea’s current strategy is to ensure that we continue to provide expert care for all the dogs and cats that come through our gates. One of the ways in which we do this is by investing in our facilities to ensure that they continue to meet the changing needs of the animals we care for. Our new capital fundraising appeal will help to achieve that aim.

The key purpose of this Philanthropy Manager (New Business) is to meet both financial and strategic KPIs, by cultivating a pipeline of new major donor prospects to secure significant donations for this capital campaign.

Please note: this is a 3 year Fixed-Term contract opportunity

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 21st January 2026
Interview date(s): Interviews will be taking place on a rolling basis. Early applications are encouraged as the role will closed once filled.

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received. For full details on the role, please download the recruitment pack.