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About Smile Train
Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries, and we’re just starting. We are truly changing the world one smile at a time.
Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!
Role Summary:
The Smile Trian UK Senior Manager, Individual Giving leads on the development and delivery of the individual donor offline fundraising program, responsible for the acquisition, retention, upgrade and reactivation of individual donors through various channels including Direct Mail, DRTV, Telemarketing and SMS and Print. Employing a test-and-learn approach across the programme and liaising closely with the Digital Fundraising Director and the Direct Marketing Global Working Group, the role contributes to the development of Smile Train’s global fundraising strategy.
Serving as the local subject matter expert in direct marketing and fundraising data, you will translate complex data into easy-to-understand takeaways for the UK Fundraising Director and senior leadership ensuring that Smile Train is able to efficiently and effectively raise funds to continue transforming the lives of our beneficiaries.
This is a full-time, hybrid opportunity starting as soon as possible. Ability to travel, when necessary, for agency partner visits and organizational events is required.
Reports To: UK Fundraising Director
General Responsibilities:
- Collaborate with the UK Director of Fundraising in the development of the offline Individual Giving Strategy and other key initiatives and keep them updated and fully briefed regarding their implementation
- Line-manage the Database Manager and Supporter Experience Officer
- Develop engaging donor acquisition and retention campaigns
- Utilise data to inform and strategically target key donor segments
- Create and execute direct communications to our valued supporters
- Ensure all offline direct marketing campaigns are completed on time and within budget
- Management of all campaign delivery, including post analysis
- Reporting to senior stakeholders on performance of the offline individual giving programme
Specific Responsibilities:
Direct Mail
- Execute offline acquisition and retention campaigns including review of direct mail kit laser and insertion samples for quality control
- Effectively manage external agency partners and provide strategic direction on all direct mail campaigns
- Conduct testing to optimise creative and evaluate results to make data-driven decisions for future mail concepts
- Manage direct mail creative development, ensure brand compliance and provide directive on content/messaging
- Participate in weekly production call with creative and production agencies to review status of deliverables for all campaigns
DRTV
- Execute all aspects of Direct Response Television (DRTV) donor acquisition program, including:
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- Set-up of inbound telemarketing and SMS with telemarketing agency
- Manage creative review and development
- Manage weekly performance review and provide updates and recommendations to vendor
- Review and approve media buying plans
- Manage source code assignment and upload to database
- Management of external creative, media and contact centre agencies
- Strategic planning, performance monitoring and reporting
Sustainer Program
- Manage all monthly Direct Debit and other regular individual donations
- Manage the execution of the donor journey for all regular donors and the conversion, upgrade and reactivation efforts
Other Duties
- Working with external agencies, develop effective testing methodology to inform long-term investment decisions
- Execute all offline acquisition campaigns in diversification of new donor sources (e.g. Package Inserts)
- Approve cost estimates and media plans ensuring spend to budget across all campaigns
- Build and manage the offline individual giving programme budget across all channels
- Manage all invoice processing and complete monthly accruals for Finance
- Other duties as appropriate for this role.
Essential functions:
Sitting
Supervisory responsibilities: This role also oversees management of the supporter CRM and Supporter Care, line managing the Smile Train UK Database Manager and Supporter Experience Officer.
Required Education and Experience:
- 5+ years of progressive experience in a direct marketing role, proven track record in planning and delivering effective direct marketing campaigns across a range of channels including Direct Mail, DRTV, Telemarketing, SMS and Print channels
- Bachelor’s degree or equivalent in Marketing, Business, Communications, or related field, although an equivalent combination of education and experience may be accepted as a satisfactory substitute for this required level of education.
- Skilled with modern and traditional marketing and fundraising channels
- Strong analytical skills with the ability to use data to drive decision-making
- Able to take ownership of a process and to use problem solving skills to resolve issues.
- Fluency in a donor CRM, experience with Salesforce preferred
- Demonstrable organisational, professional, and problem-solving skills, excellent verbal and written communications skills and strong interpersonal skills to effectively collaborate across teams
- Excellent people-management skills with the ability to coach and line manage staff
- Excellent project manager who is extremely detail-oriented with strong organisational and time management skills.
- Experience of managing creative agencies, printers and external agencies
- Ability to communicate the impact of marketing efforts with data
- Able to function both independently and as part of a global team.
- Familiar with the MS Office
Accountability Expectations:
- Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.
- Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities.
- Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.
- Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role
- Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, mission-driven environment
Compensation Range: £50-£55K
Travel: Ability to travel, when necessary, for agency partner meetings and organizational events as required
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any time, with or without notice.
Application Information:
Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About us
REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.
REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.
With an exciting strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector Volunteer Recruitment Officer to help us deliver on our mission and vision.
REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously and grow in the role, but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.
The Role
The Volunteer Recruitment Officer role is critical to the charity's long-term sustainability and is pivotal in ensuring our branches have the volunteers and guidance they need to support our clients going forward.
This is both an internal and external-facing role, focused on recruiting volunteers and developing initiatives that will streamline how we recruit and welcome new volunteers into our network of branches.
We are seeking an experienced volunteering officer, who has a strong background in both volunteer recruitment and project delivery. Experience in being part of a team going through a change programme involving volunteers is advantageous. You will thrive in a busy environment, have excellent people skills and have a positive ‘can-do’ attitude.
As a small charity, the role will require balancing practical tasks with project delivery and innovation. Building on the strategy that has already been prepared for you, you will work closely with our Volunteer Administration Officer and our Operations Manager to help REMAP support our branches across the UK.
About You
We want you to bring relevant experience, passion, dedication, creativity, and flair to our work.
To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands.
You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.
Additional information about the role
Place of work: Fully remote, with occasional 1/2 nights away for year-round events.
Working Hours: 22 hrs (pattern to be discussed)
Salary: 13,400 - £15,000 (actual salary), dependent on experience
Holiday entitlement: Begins at 25 days per annum (pro-rata), in addition to public holidays.
Application Instructions
To apply, please send your CV and a separate cover letter of no more than two A4 sides, setting out how you meet the job description and personal specification.
We are a Disabled Confident employee.
Candidates who fail to follow the instructions will automatically be screened out of the selection process.
Closing date for Applications: 12th January 2026.
Interviews: Interviews for the role will be held on the week commencing 19th January 2026.
If you would like further information about the role, or have any questions, please contact Kelly, Operations Manager via the contact us information on the REMAP website.
REMAP exists to improve the quality of life for people who experience short or long-term disability through infirmity, illness or ageing.
The client requests no contact from agencies or media sales.
Terms: Part time (0.4 FTE), 24-month contract
Salary range: £27,810 - £41,200
Location: Remote, with occasional in-person meetings and conference travel
Start date: March 2026
Line manager: Project Manager, Nuclear Transparency Inventory
Please note that you must have the right to work in the UK.
Application closing date: 16th January 2026
About BASIC
BASIC is an independent, non-profit think tank working to safeguard humanity and Earth's ecosystem from nuclear risks and interconnected security threats, for generations to come. Our vision is for a global security consensus founded on multilateralism, the recognition of the indivisibility of security, adherence to Earth's planetary boundaries, and consideration of future generations.
For nearly 40 years, we have built a global reputation for groundbreaking dialogue and incisive thought leadership to strengthen international peace and security. We are an intellectually and culturally diverse team of 20 expert-practitioners with deep institutional experience, headquartered in London with additional presences in Berlin and Rome. We are independent, receive no core funding from any state, and our project work is funded transparently.
BASIC's approach to resolving contemporary nuclear dynamics is centred on dialogue as both a practice and a philosophy. We interpret dialogue broadly, recognising that meaningful engagement takes many forms: from facilitating direct strategic conversations between adversaries grounded in conflict resolution principles, to developing networks and diplomatic initiatives that build consensus around shared objectives, to shaping the intellectual foundations of policy discourse through rigorous research and thought leadership.
BASIC is a fast-paced and rewarding environment with an exceptionally positive and inclusive team culture. We have experienced rapid growth over the past decade and are well-suited to people who are motivated by our mission, able to work at a sustained pace, keen to develop professionally, and enjoy being part of a collaborative team working on consequential issues.
What We Offer
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Competitive salary with room for growth
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30 days annual leave (pro rata), plus bank holidays and closure days over the December festive period
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Employer pension contributions of 5% (above the national minimum)
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Flexible working arrangements, with set days (Wednesdays required) but flexibility on hours
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Remote working with option to use co-working space
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1-2 all-staff in-person team away day per year, as well as other in-person working opportunities
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Opportunities for professional growth and development
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Excellent team culture built on respect, openness, and inclusion
Role Description
The Project Officer will directly support the Project Manager, Dr Lyndon Burford, in delivering the Nuclear Transparency Inventory (NUTRI). NUTRI will catalogue the transparency policies and practices of all nuclear-armed states regarding their nuclear arsenals and related facilities. It will be published on a free, interactive website.
The primary focus of NUTRI is on whether, how, and why states choose to disclose data about their nuclear arsenals and related facilities and policies. The project aims to support further research and dialogue by offering a go-to source of trusted information for officials, decision makers, and analysts on how the leaders of different states think about nuclear transparency. The aim is to help increase mutual understanding and prevent miscalculations, and foster confidence for future arms control and disarmament efforts.
The role of the NUTRI Project Officer will include desk-based research on nuclear transparency; helping coordinate the work of external consultants; engaging with and helping coordinate the work of the project Advisory Board; helping facilitate peer review of research findings; travelling nationally and/or internationally to promote NUTRI and its findings; drafting project-related policy briefings and other publications; and helping convene in-person and online meetings with experts and policy makers. The role also includes collaboration with the team working on BASIC’s NPT Monitor project.
Personal attributes and experience
The NUTRI Project Officer will have 4-6 years of experience and will have begun to carve out a presence in the nuclear policy field. They will be highly motivated, work well independently and in a team, and be comfortable speaking and presenting to, and writing for, a variety of audiences, including government officials, analysts, and civil society experts.
The successful applicant will have a working knowledge of the world’s nuclear arsenals and related policies and demonstrable experience producing high-quality research. They will be highly organised, with strong time management skills and the ability to maintain focus on core project aims while juggling multiple workstreams. Though the Project Officer may be relatively new to fundraising, they will be able to contribute to the process with excellent writing skills, attention to detail, and policy insights. The Project Officer will work with their line manager to identify a professional development plan to close skills gaps and work towards becoming a respected leader in their field.
Day-to-Day Responsibilities
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Support the Project Manager in the day-to-day management and implementation of the project, ensuring timelines and milestones are met.
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Conduct independent research and provide analytical support to the Project Manager.
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Help coordinate, with support from the Project Manager, the work of project partners and consultants, including Advisory Board members, external consultants, and peer reviewers.
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Proof read data from external consultants to ensure it is appropriately formatted according to agreed specifications.
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Help coordinate, with support from the Project Manager, the development of a dedicated website to publish project findings.
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Draft briefings for diverse policy audiences, including government officials and senior decision makers, international institutions, and civil society experts.
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Help develop and facilitate, with support from the Project Manager and in collaboration with other BASIC staff, online and in-person events, including at the 2026 NPT Review Conference.
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Co-produce written materials with the Project Manager.
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Develop and manage, in collaboration with the Project Manager and Director of Communications, regular social media posts to promote NUTRI and its findings.
Role Requirements
Essential:
- Educated to Master’s level
- 4-6 years of work experience in a think tank, research institute, NGO, foundation or government working on international security issues
- Passion and commitment to our organisational mission of promoting dialogue to advance global security
- Ability to communicate effectively with stakeholders from a variety of professional and cultural backgrounds and different levels of seniority
- Excellent analytical and methodological skills, and highly organised approaches to research and data storage
- Good working knowledge of Google suite / Microsoft 365
- Strong interpersonal skills and team work
- Experience helping organise policy roundtables and workshops
- Willingness to travel internationally when required
- Strong organisational skills and attention to detail
Desirable:
- Experience organising high-level meetings (in-person and/or online)
- Project management experience
Working to safeguard humanity and Earth’s ecosystem from nuclear risks and interconnected security threats
The client requests no contact from agencies or media sales.
We are now seeking an Impact and Evaluation Manager to support the design and delivery of robust impact measurement approaches to evidence and evaluate the impact of Battersea’s work to deliver change for dogs and cats, enabling a culture of evidence-led decision making and continuous improvement.
Within this role, you will manage the collaborative and participatory design and development of frameworks and evaluation approaches for projects/programmes being delivered to achieve Battersea’s organisational strategy, including both charitable impact and enabling function projects and programmes.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 19th January 2026
Interview date(s): w/c 2nd February 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
For full details on the role, please download the recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
The postholder will play a key role in strengthening national, regional and local responses to violence against women and girls (VAWG) affecting Black, minoritised and migrant women. They will design, develop and deliver a high-quality, influential training programme for statutory agencies, voluntary sector organisations and other key stakeholders on VAWG, including domestic abuse, harmful practices such as ‘honour’-based abuse, force marriage, and related forms of gender-based violence.
The role will have a particular focus on the intersections between VAWG, immigration and asylum systems, and no recourse to public funds (NRPF), ensuring that professional responses are rights-based, trauma-informed and grounded in an understanding of structural racism and gender inequality.
Working collaboratively with SBS colleagues, project partners and, where appropriate victim-survivor, the postholder will ensure that training is informed by lived experience and SBS’s long-standing specialist practice, contributing to improved policy, practice and outcomes for Black, minoritised and migrant women.
The postholder will also contribute to the wider work of SBS, supporting the organisation’s strategic objectives, feminist values and commitment to challenging violence against women and girls in all its forms.
Why work with Southall Black Sisters?
Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:
- Generous annual leave entitlement
- Hybrid working
- Enhanced pension contribution
- Enhanced sick pay
- Subsidised public transport season ticket
- A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists
- Clinical supervision with an MBACP therapist to explore issues arising from casework
- A focus on continued learning and development through accredited training delivered by experts in their field
- Organisation-wide away days
- Career development pathways and support
- The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
- Employer eye care scheme
To Apply
Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.
Please note, incomplete applications will not be considered.
The client requests no contact from agencies or media sales.
JOB TITLE: Lead Youth Services Worker (Northern Ireland)
RESPONSIBLE TO: Director, Northern Ireland
HOURS OF WORK: 25 hours a week (flexible with some evenings)
LOCATION: Office based, with travel across Northern Ireland.
DURATION: Fixed Term – 5 Years
SALARY / GRADE: Grade 5 (£30,738 - £33,921 FTE)
KEY WORKING RELATIONSHIPS
•Adopted Young People in Northern Ireland
• Director Northern Ireland & Northern Ireland staff
• Wider AUK youth staff
•Representative staff from educational establishments.
PURPOSE OF THE ROLE
To develop, implement and evaluate the Banter Project youth service in partnership with adopted young people in Northern Ireland. These young people range in age from 14-25 years and live throughout Northern Ireland. The role will primarily work with the project participants, but has additional relationships with community organisations, educational establishments and employers to ensure that all project goals and outcomes are efficiently and effectively met.
MAIN DUTIES AND RESPONSIBILITIES
- To lead the development and delivery of all elements of the Banter Project adopted young people’s service within Northern Ireland in a fun, interactive, interesting and an ability appropriate manner.
- To support the project participants to play an active role in the design and implementation of a programme of monthly activities for adopted young people. Sustaining and developing a monthly social hub, supporting the development of basic life-skills, and preparation for opportunities in further education, training, employment.
- To support a Youth Advisory Group (YAG) in its role to enable adopted young people to steer the Banter Project while developing skills which promote independence, personal development, social and life skills, leadership, and community involvement.
- To organise and supervise the work of the Youth Services Support Worker to deliver the Banter Project.
- To provide opportunities to connect with, and signpost to, relevant services, particularly those who work with care experienced young people.
- To develop and implement robust monitoring and evaluation to review individual goals, track progress and impact, via data and analysis of outcomes to assess effectiveness and areas for improvement.
- To record service activity using the electronic data management systems to collate in preparation for reporting and learning opportunities.
- To gather output and outcome data from the Banter Project service in accordance with the quality assurance systems within AUK.
- Work with other staff members to deliver a high-quality project for our adopted young people and their adoptive parents. Work as part of a team to contribute to a positive work environment and shared goals.
- To attend internal and external training/meetings as appropriate, to remain connected with broader adoption issues, relevant policies, working practices, and network with other youth work providers in Northern Ireland.
- To engage in supervision and professional development.
Adoption UK is the leading charity for adopted and care experienced people and adoptive families.
The client requests no contact from agencies or media sales.
Introduction:
Norfolk Rivers Trust’s ambition is to deliver catchment-scale change to our water environments. We are dedicated to protecting our watercourses from pollution, improving habitat and ecological functioning of chalk streams and rivers whilst enhancing resilience to climate change.
Since its founding in 2011, the charity has grown to a team of over 30 passionate and enthusiastic employees. Together, we are delivering major projects such as river re-meandering and floodplain connections, farming and land management advice, new constructed wetlands, native species work and community engagement.
We’re now looking for a Finance Officer to help support our finance department and wider team with the daily finance needs of a small but ambitious environmental charity. Joining our diverse and passionate team means you’ll have the chance to make a real impact, not only on our people, but also on the environment we work so hard to protect.
Job description:
We are looking for a motivated Finance Officer to join our team and support the day-to-day accounting functions across Norfolk Rivers Trust and its trading arm Rivers Ecology Limited. In this role, you will work closely with the Head of Finance, helping to maintain accurate financial records, provide timely reporting, and support project teams with budget monitoring. This is a fantastic opportunity for someone keen to learn, develop, and implement new systems and technology to improve efficiency, while playing a key role in helping the Trust achieve its mission to protect and enhance our water environments.
Key duties and responsibilities
1. Financial Processes
- Ensure all financial activities are correctly entered into the company’s accounting system, including both purchase and sales ledgers, and the general ledgers for Norfolk Rivers Trust and its trading arm, Rivers Ecology Limited.
- Oversee supplier payments and prepare regular payment runs, managing new supplier details and bank amendments securely.
- Manage the sales invoicing process to ensure income is invoiced, recorded, and followed up promptly.
- Oversee monthly entry of staff timesheets and expenses into the accounting system.
- Complete and maintain timely bank reconciliations.
- Assist with preparation and submission of quarterly VAT returns.
- Manage intercompany transactions, ensuring accurate and consistent recording across the Group.
- Support the Head of Finance with the annual audit process through preparation of required schedules and documentation.
- Assist with monthly payroll tasks as required.
2. Financial Reporting
- Assist in the preparation of monthly financial reporting to ensure timely and accurate submission of management accounts with variance analysis and supporting schedules for internal review.
- Provide regular financial data and insights to the Senior Leadership Team as may be required.
- Provide financial reporting support for clients and funders, ensuring grant-related reports are accurate, compliant, and submitted on time and in accordance with grant conditions.
3. Compliance, Controls and Data Management
- Ensure all financial processing complies with internal policies, financial regulations, and relevant legislation.
- Maintain accurate, secure, and up-to-date financial records, ensuring appropriate document retention and audit trails.
- Ensure GDPR compliance when handling financial data.
4. Budgeting and Forecasting
- Support the Head of Finance in preparing annual budgets and forecasting tasks.
- Collaborate with Project Leads to track and report project finances, ensuring a clear understanding of income and expenditure to support budget management, facilitate decision-making, and handle project claims and variance requests effectively.
- Assist in preparing and managing cash flows as needed, ensuring effective monitoring and timely provision.
5. Systems
- Contribute to the development and continuous improvement of financial systems, controls, and procedures.
- Support the implementation and adoption of new accounting software and related financial systems, including assisting with data migration and process training where required.
6. Stakeholder and Funder Engagement
- Engage with external clients, grant funders, and partners on financial matters including income, expenditure, and reporting, ensuring clear and effective communication.
- Address finance related queries from both internal and external stakeholders promptly and professionally.
- Collaborate with external consultants, such as accountants and other service providers, to support financial processes as needed.
- Share and exchange best practices and innovative ideas within the Rivers Trust network to foster continuous improvement.
7. Communication and Development
- Ensure consistent and proactive communication with the Head of Finance, providing regular updates and ensuring alignment on financial matters.
- Support the Head of Finance in delivering internal financial training to teams, including training on budgeting and financial management.
- Provide updates and engage in team meetings as required.
- Contribute to a collaborative and positive working environment within the Finance Team.
- Ensure clear communication, collaboration, and consistency across teams, promoting shared learning and continual improvement in financial processes.
8. Other Responsibilities
- Undertake additional tasks or projects as reasonably requested by the Head of Finance or Senior Management Team.
Person specification:
Education and experience
Essential:
- Bookkeeping qualification equivalent to AAT Level 3.
- Experience of working within a finance or accounting role.
Skills and knowledge
Essential:
- Clear commitment to the vision, mission, and values of Norfolk Rivers Trust.
- Strong financial process management, including understanding of the general ledger, purchase and sales ledgers , and ensuring accurate account reconciliations.
- Excellent communication, organisational, and reporting skills, capable of presenting financial data clearly.
- Ability to build and maintain positive and productive relationships with partners and stakeholders while maintaining confidentiality and managing sensitive information professionally.
- Skilled in using accounting and financial software, with advanced proficiency in Microsoft Excel and Microsoft 365.
- High level of numeracy, accuracy, and attention to detail.
- Excellent time management and planning abilities, with the ability to work both independently and collaboratively within a team depending on the requirements of the task at hand.
- Full UK driving licence and access to a vehicle insured for business use.
- Right to work in the UK.
Desirable:
- Knowledge of charity accounting and reporting standards, including restricted and unrestricted funds, grants, and donations.
- Experience in intercompany accounting, ability to develop, implement, and maintain effective systems and processes.
- An interest in wildlife conservation.
Employee benefits:
- Employee assistance programme.
- Free eye test and support with cost of glasses.
- Enhanced leave policies including maternity, paternity and sickness.
- Excellent pension scheme.
- Flexible working opportunities.
Applications:
You will need to send a completed Job Application Form, Equal Opportunities Monitoring Information Form and a covering letter/email by 09:00am on Monday 19th January 2026.
Interviews will be held week commencing 2nd February 2026.
The client requests no contact from agencies or media sales.
Salary: £38,999 - £43,105
Contract: Permanent contract
Reports to: Head of Digital Fundraising, UK for UNHCR
Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model with at least 1 day in the office per week)
Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams
JOB PURPOSE
We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR’s testing and optimisation strategy to improve conversion rates and user experience online, including our donation pages, virtual gift shop, website and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products.
The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees.
An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms – playing a key part in UNHCR’s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life.
You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams.
Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs.
WHO WE ARE AND WHAT WE DO
United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.
Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. Thanks to our UK supporters, UNHCR teams in over 130 countries can deliver humanitarian relief to families left with no one else to turn to. From rushing life-saving aid to civilians fleeing the frontlines of conflict, to ongoing support, such as education and healthcare, for families whose lives may remain in limbo for years. When it is safe to do so, UNHCR helps refugees return home voluntarily so they can rebuild their lives, homes and communities.
Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.
Role Responsibilities
- Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions.
- Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives.
- Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary.
- Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise.
- Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions.
- Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation.
- Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour.
- Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results.
- Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly.
- Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field.
- Share creative and insights with UK colleagues, global teams, and HQ.
- Participate in training seminars, workshops, and skill shares where applicable.
The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.
Personal Attributes and Experience
Essential Experience
- Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector.
- Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface.
- Experience of using digital channels for lead acquisition and conversion to grow income.
- Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic.
- Experience of working with external agencies and suppliers.
Essential Skills/Knowledge
- Experience of using Google Analytics or other web behavioural analytics tools.
- Experience with experimentation tools like Optimisely or similar.
- Strong project management and stakeholder management experience.
- Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences.
- Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy.
- Proven proficiency with design principles and tools (Canva/Adobe suite).
- Able to demonstrate flexibility and do what it takes to get the job done.
- Understanding of HTML and other coding languages.
- Able to juggle and prioritise multiple tasks and meeting programme deadlines.
- Strong presentation, communication (written and verbal) and interpersonal skills.
- Excellent stakeholder and relationship management.
- An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication.
Desirable Skills/Experience
- An understanding of digital fundraising practices and principles
- Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement
- Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous).
- Knowledge or experience working with Salesforce (or similar CRM platform).
- Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms).
- Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge.
DIVERSITY, EQUITY, INCLUSION AND BELONGING
We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.
UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.
We are also open to flexibility in many ways, including flexible hours. Please don’t be afraid to speak to us about this during initial conversations, so we can explore what’s possible.
WHY JOIN UNITED KINGDOM FOR UNHCR?
You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.
What else?
Wellbeing
- 28 days’ annual leave per annum plus 8 bank holidays (pro-rata for part-time working).
- ‘WeCare’ Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more.
- Hybrid home-working model with dedicated Team Days in the office.
- Toothfairy dental app.
- Access to 100s of perks with discounts on everyday purchases.
- Office wellness perks.
- Staff socials.
Financial
- Pension scheme with an employer contribution of 8%.
- Non-contributory group life assurance scheme.
- Non-contributory Income protection scheme.
- One-off contribution towards homeworking set-up.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Enhanced sick pay scheme.
- Financial wellbeing support.
Development
- Comprehensive training and continuing development opportunities.
HOW TO APPLY
If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.
Closing date: Sunday, 18 January 2026
Shortlisted candidates will be invited to attend a virtual interview in the week of 26 January 2026.
Please contact us if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation. We will make every effort to respond to your request for assistance as soon as possible.
United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
We stand with refugees – will you join us?

The client requests no contact from agencies or media sales.
We are looking for a Quality and Service Improvement Officer on a part-time basis to fulfil a job-share.
In this important role, you will manage the quality review process by providing expert advice and guidance and support the delivery of the caller feedback service.
You’ll be a key driver of Samaritans’ aim to improve the consistency and quality of our services, ensuring excellent service delivery to all our callers in their time of need.
Contract
- £16,500 - £17,500 per annum plus benefits (£33,000 - £35,000 FTE)
- Part time (17.5 hrs per week)
- Permanent
- Hybrid working with link to Ewell office
- In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
- We are passionate about flexible working, talk to us about your preferences
What you’ll do
- Provide expert guidance to staff and volunteers in relation to quality reviews
- Manage the planning and administration of the quality review process
- Maintain and update quality review resources
- Champion quality improvement and development
- Coordinate the caller feedback process
- Engage with callers to gather feedback
- Communicate with branches and hubs to resolve complaints
What you’ll bring
- Proven experience of quality assurance or quality management
- Experience of engaging with service users to gather feedback, including vulnerable individuals
- Understanding of performance data and reporting methods
- Ability to manage difficult conversations with sensitivity
- Strong organisational skills with the ability to manage tasks and projects concurrently
- Good practical knowledge of data protection legislation
Full Job Description and Person Specification available below
Criminal record check (DBS)
We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check with Adults and Children’s Barred Lists.
At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process.
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure attached below. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.
We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Applications close: Monday 19th January 2026 at 09:00am
Interviews: w/c 26th January 2026
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.



The client requests no contact from agencies or media sales.
Our mission is to foster community-led green space management through collaboration, advocacy, and education. We believe that green open spaces can be better sustained by empowering communities and our existing network numbers 150 plus members throughout Birmingham. As our Operations Director, you will direct and control the ongoing operations of Birmingham Open Spaces Forum (BOSF), to achieve the strategic and business performance objectives required by the Trustees.
The client requests no contact from agencies or media sales.
The Finance Officer will be a new role for The Christie Charity (Charity) and a fantastic opportunity for an individual looking to work for a fast moving, growing organisation. Everything we do is geared to supporting the renowned Christie NHS Foundation Trust to ensure cancer patients receive the highest level of treatment and care and have access to world leading research and technology, ensuring they have the best possible experience.
We are looking for a dynamic and enthusiastic self-starter to support the Head of Finance, and Funds and Finance Business Partner with the following:
- The financial management of the Charity’s funds and individually funded projects; and
- The financial control and administration of The Christie Charity group including, but not limited to, The Christie Charity and its two wholly owned subsidiaries (The Christie Trading Company Limited and Northern Pathology Developments Limited).
You will be joining The Christie Charity at an exciting time as we seek to diversify the Charity’s income streams through use of innovative social investments and strategic commercial ventures. This position provides an excellent opportunity to develop a deep understanding of charity and commercial finance within a dynamic and purpose-driven organisation.
Financial management
In relation to the financial management of the Charity’s funds, you will support the Finance and Funds Business Partner in ensuring designated named funds comply with governance requirements and are utilised in accordance with their Terms of Reference. In relation to the financial management of individually funded projects, you will support the Finance and Funds Business Partner in monitoring spend against budgets through accountability mechanisms agreed with The Christie NHS Foundation Trust finance team.
Financial control and administration
You will play a key role in ensuring robust financial control across the Charity group. This is a hands-on role where you will be responsible for tasks such as ensuring timely and accurate reconciliations are completed and addressing any variances or discrepancies as part of month-end processes or preparing month-end management accounts for review by the Head of Finance. You will be supporting the Charity’s aim of maintaining strong governance across both charitable and commercial operations.
Additional information
The Finance Officer is a newly created role that marks an exciting step in the Charity’s transition toward greater in-house financial management. Previously managed under a service level agreement with The Christie NHS Foundation Trust, key aspects of financial management are now being brought into the organisation to strengthen control and governance.
Day-to-day financial transaction processing will continue to be delivered by The Christie NHS Foundation Trust during the initial months of the role, therefore, the postholder will be expected to work closely and collaboratively with their finance team to ensure seamless operations and continuity across the Charity group. These are anticipated to transfer to the Charity group with the postholder taking on a subset of these responsibilities within the first year in post.
This post would suit an individual who enjoys working in a dynamic, evolving environment, where responsibilities may shift in response to organisational priorities. The postholder must be comfortable navigating ambiguity, demonstrating flexibility, initiative, and a proactive approach to problem-solving.
The postholder will also provide support to the team on an ad-hoc basis as required and deputise as appropriate.
The role follows a hybrid working model and involves working from our Withington office 2 - 3 days per week.
Interview and assessment
Interested applicants should submit a cover letter describing their motivation for applying and suitability to the role (up to 2 A4 pages) along with their up to date CV.
Potential candidates will be invited to a two-stage interview and assessment. Provisional dates for first-stage interviews and assessments are 20th January and 22nd January 2026.
The client requests no contact from agencies or media sales.
Grade: 5
Hours: 37.5 hours per week with occasional evening/weekend working - flexible hours considered (outside of deployments)
Position type: Fixed-term 1-year contract
Responsible to: Regional Director - Asia & MENA
Direct reports: None
Location: Truro, Cornwall or UK remote working (with regular travel to Truro at least 2x per year)
Travel: Work away from home, this may be UK or overseas training or an in-country deployment. You may be required to deploy for up to 40% of your time in any calendar year.
ROLE PURPOSE:
ShelterBox is seeking a candidate with previous humanitarian experience to support our agile and effective International Programmes Department. The successful candidate will support responses to rapid-onset disasters and protracted emergency response programmes within across our portfolio ensuring we deliver high quality, impactful outcomes at speed and scale for the people we support.
The International Programme Department is split over three Regional Directorates - a) Asia & MENA (Middle East and North Africa), b) East and Southern Africa, and c) West Africa and LAC (Latin American and the Caribbean). Reporting to the Regional Director - Asia and MENA, the Programme Officer will work closely with colleagues in the Programme Delivery Team to support ShelterBox programmes across the regions. The type of support will be varied but may include elements such as support in development of partnerships, project documents such as proposals and agreements, monitoring project progress, support in analysis of data coming from operational partners such as through post-distribution monitoring (PDM) and in other areas related to the project cycle. The role will likely include working with teams to prepare and respond to emergencies in high-risk countries.
The role will support project delivery, including communicating with partners and supporting reviewing, funding, and monitoring of international programmes. The ideal candidate will have knowledge and experience in humanitarian action or international development.
The Programme Officer is a deployable role and may include travel to crisis-affected countries to support programme delivery and emergency responses. This could include travel to areas with damaged and missing infrastructure, few facilities and communities experiencing severe trauma.
WHO ARE WE LOOKING FOR?
ShelterBox is seeking a delivery-focused, pragmatic, and proactive individual with excellent attention to detail and awareness of international affairs. They will conduct their role with integrity, flexibility, and a collaborative approach. The right person will have experience of working successfully in close-knit and multidisciplinary teams, project development and supporting day-to-day management of programmes. This role would be ideally suited to someone with experience of working for a humanitarian organisation who has the passion and interest to build their knowledge and skills around tools and processes which enable quality programme interventions
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
· Support programme delivery and deputise for Programme Managers as required, under supervision of Regional Director and Programme Managers.
· Provide administrative support, such as note-taking, facilitating workshops and supporting travel arrangements.
· Support safety and security / travel planning.
· Report to internal and external audiences on programme delivery by providing updates via briefings, presentations, and written reports, including supporters and donors.
· Support best practice in project implementation, such as taking a role in collating lessons learnt across the region in current and past programmes and supporting delivery of training to Partners
· Monitor disasters and conflict and undertake relevant research.
· Monitor programme activities and financials to track implementation and expenditures under direction of Programme Managers. Support compliance with donor conditions and requirements.
· Support emergency responses in Asia, MENA and Africa.
· Support networking and coordination with non-governmental organisations, governments, coordination mechanisms, and other actors.
· Work collaboratively with partner organisations, including local, national, and international NGOs.
· Support emergency preparedness initiatives in the region.
· Ensure adherence to ShelterBox operational procedures and policies.
· Represent ShelterBox in any capacity as required.
· Any other duties as required which are deemed appropriate to the level and grade of the post.
Ignite your passion for justice Join LawWorks as our Training & Engagement Officer and empower legal volunteers across England & Wales through dynamic training, impactful events, and meaningful engagement.
As a pivotal member of the Strategic Development team, you’ll lead on identifying training gaps among clinic volunteers, not-for-profit partners, and member organisations; designing and delivering regional and virtual learning that boosts skills and confidence. You’ll also coordinate our presence in Regional Pro Bono Committees and support internal training for staff and volunteers, ensuring quality and consistency across all activity.
You’ll work collaboratively with internal teams and external stakeholders to launch tailored networking events, webinars, and workshops, nurturing strong partnerships and advancing pro bono legal support.
We’re seeking a proactive, confident networker who thrives on project delivery, values collaborative working, and shares our commitment to access to justice. While legal sector experience is beneficial, we welcome candidates with transferable skills eager to champion pro bono work.
This part‑time (21 hrs/week), permanent role offers mid‑London or remote working, with travel across England & Wales as needed. Enjoy 25 days’ holiday (pro‑rata), pension contributions, private healthcare cashback, and the chance to grow initiatives from concept to impact.
Step in, step up, and help shape a stronger, fairer justice system for communities in need.
Please submit a CV and a covering letter, outlining:
• why you are interested in the role; and
• why you are suitable for the role, including how your skills, knowledge and experience meet the person specification above.
Please address as much of the person specification as you can. We recognise that applicants may be much stronger on some of the requirements for the role than others.
The client requests no contact from agencies or media sales.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team background
The Human Resources team sits within the Operations Directorate, led by the Chief Operating Officer (COO). This role reports directly to the Head of People & Culture, who is a member of the Senior Management Team (SMT) and ensures that people, culture, and inclusion are embedded at the heart of the charity’s strategic and operational priorities.
The Human Resources team plays a crucial role in supporting the charity’s mission, ensuring that we attract, develop, and retain talented and committed staff, foster a positive and inclusive workplace culture, and maintain compliance with employment law and best practice.
Job purpose
This role partners closely with the Head of People & Culture, and senior stakeholders to lead the transformation of Toynbee Hall’s people strategy and implement its EDI strategy. It focuses on championing values-based leadership, shaping organisational culture, and embedding trauma-informed HR practices to ensure the workforce is supported, empowered, and engaged.
Through strategic influence and partnership, this role drives initiatives that promote inclusivity, high performance, and wellbeing across the organisation, ensuring all people and culture activities are fully aligned with Toynbee Hall’s mission and organisational goals
Scope of role
The People & Culture Partner will provide expert support across the full employee lifecycle from attraction and recruitment, to onboarding, development, performance management, and exit. This role will support senior leaders in driving values-based leadership, building, HR capability, and fostering a culture of performance, inclusion, and wellbeing.
In addition, the People & Culture Partner will play a key role in workforce planning, leveraging data and insights to inform decision-making, and ensuring that HR processes are effective, compliant, and centred on the needs and experiences of people.
The key focus for this role will be to support all employee relations case load with the guidance of the Head of People & Culture.
Key Responsibilities
- Strategic HR & Culture
- Employee Relations
- Recruitment & Onboarding
- Payroll & HR Operations
- Performance, Learning & Development
- Wellbeing, EDI & Engagement
Essential Criteria:
- CIPD Level 5 minimum.
- Proven track record in HR/People roles, including managing complex employee relations cases (grievance, disciplinary, absence and performance management) providing guidance to managers and supporting individuals through processes.
- Experience managing payroll processes, either directly or through outsourced providers, with a high level of accuracy and attention to detail.
- Proven experience leading end-to-end recruitment, including role scoping, advertising, shortlisting, interviewing, and selection.
- Experience designing and delivering onboarding and induction programmes that support new staff to integrate effectively and feel engaged from the outset.
- Experience of drafting HR policies and procedures and conducting gap analysis on HR systems.
- Experience supporting managers and advising through consultation processes such as TUPE and/or redundancy.
- Strong organisational, communication, and conflict resolution skills.
- Understanding of trauma-informed approaches and a commitment to developing organisational culture to ensure inclusion and diversity.
- Experience working in a unionised environment and demonstrate a high level of discretion and confidentiality.
- Experience working in a similar role within the charity or non-profit sector is preferred.
- Strong verbal and written communication skills, including active listening, with the ability to determine business goals and suggest ways to achieve them through HR initiatives.
- Alignment with Toynbee Hall’s mission and strategy.
- Commitment to working in line with Toynbee Hall’s values:
- Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
- Courageous – principled, ambitious, and acting with integrity.
- Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.
- Understanding of safeguarding and willingness to further develop this knowledge.
Please download the full Job Description for more details.
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Financial Controller
Location: Central London (West End)
Contract Type: Permanent
Salary: £50,000 -£55,000 per annum
· Play a key role in the finance function for a global membership organisation with 160+ years of industry expertise
· Hybrid working with 27 days holiday and 7% employer pension contribution
· Hands-on role managing month-end close, management accounts, supporting year-end, accounts payable/receivable and credit control
· Opportunity to develop junior finance staff and shape financial processes in an evolving organisation
· Work within a collaborative environment that values flexibility and proactive problem-solving
Our client is a well-established global membership body serving the maritime industry, seeking an experienced Financial Controller to lead their finance function. If you're a qualified accountant with strong hands-on experience in transactional accounting, month-end close, management accounts and team management, this permanent role offers the chance to take ownership of the finance operation within a dynamic, forward-thinking organisation based in central London.
Company Overview
Our client is a professional membership organisation founded over 160 years ago, bringing together naval architects, maritime engineers and associated professionals across 140 countries. The organisation drives innovation in the maritime sector through technical excellence, publications, events and learning programmes. With a mission to advance the art and science of their industry, they foster interdisciplinary conversation around emerging topics including artificial intelligence, decarbonisation and autonomous systems. The organisation operates in an evolving environment that values collaboration, flexibility and proactive approaches to change.
Position Overview
As Financial Controller, you will report to the Director of Finance & Resources and will lead the day-to-day finance operation, taking ownership of transactional accounting and the month-end close process. You'll maintain the general ledger, ensure data integrity across systems, and manage accounts payable, accounts receivable and credit control functions. The role involves coordinating payroll, preparing management accounts and VAT returns, supporting budget preparation and assisting with year-end accounts and audits. You'll also supervise junior finance staff and contribute to office management and health and safety responsibilities, playing a key part in the organisation's financial stability and operational success. Ambition to take on more responsibility and transition into a Finance Director role in the future is also a possibility in this role.
Responsibilities
· Lead and oversee the month-end close process, ensuring accuracy and timeliness of financial reporting
· Manage accounts payable and accounts receivable functions, including credit control activities (with support from Finance Assistants)
· Maintain the general ledger and ensure data integrity between accounting systems
· Coordinate payroll administration and liaise with external payroll providers
· Prepare management accounts and financial reports for internal stakeholders
· Prepare and submit VAT returns in line with regulatory requirements
· Support budget preparation and variance analysis throughout the financial year
· Assist with external audit processes and year-end financial statement preparation
· Supervise and develop junior finance team members, providing guidance and support
· Contribute to office management and health and safety responsibilities
· Identify opportunities to improve financial processes and systems efficiency
Requirements
· Fully qualified accountant (ACA, ACCA, CIMA or equivalent professional qualification)
· Minimum 5 years' experience in a hands-on finance role with transactional accounting responsibilities
· Proven experience managing month-end close and preparing management accounts
· High-level Excel proficiency and ability to work with financial data confidently
· Experience with accounting software (Sage experience is advantageous)
· Proactive self-starter with strong attention to detail and accuracy
· Right to work in the United Kingdom
· Experience in the not-for-profit or membership sector is advantageous
· Familiarity with CRM systems is advantageous
Benefits
· Salary: £50-55k
· 27 days annual holiday plus long service leave
· 7% employer pension contribution
· Hybrid working arrangement (office and home-based)
· Standard working hours: 9.00am to 5.00pm
· Opportunity to develop and mentor junior finance staff
· Exposure to a global membership organisation operating across multiple countries
Alongside this competitive benefits package, you'll join a collaborative organisation that values flexibility, proactive problem-solving and cross-functional teamwork. Our client operates in an exciting strategic phase, welcoming individuals who thrive in evolving environments and enjoy variety in their work.
How to Apply
If you're a qualified accountant with strong hands-on finance experience and the skills to succeed in this role, we'd like to hear from you.
Please send your CV by the closing date of Wednesday 21st January at 12 noon.
Interviews will be held in late January and early February.


