Night Hostel Assistant

Night Hostel Assistant

Location: The Elms, Hemel Hempstead

Salary: £30,267 FTE
Hours: 10.15 hrs Tuesdays 9pm-7.15am, Opportunity for additional hours to cover holidays and sickness.
Reports to: Hostel Accommodation Lead
Closing date: Sunday, 18th January 2026. We may close the advert before this date depending on the number of applications. 

About the role

·         Resident Support & Safety: Provide person-centred care to individuals experiencing homelessness, including assisting with "crash pad" admissions, conducting resident searches, and maintaining hygiene standards through regular sanitising and equipment sterilisation.

·         Catering & Kitchen Oversight: Manage the daily breakfast service by preparing food, setting up the dining area, and ensuring the kitchen remains clean by maintaining appliances like the dishwasher and communal fridges.

·         Facility Maintenance & Housekeeping: Ensure the 44-bed hostel remains functional and tidy by managing laundry equipment, restocking essential supplies, overseeing waste disposal, and maintaining the reception area.

·         Operational & Administrative Tasks: Support the smooth running of the service by preparing rooms for re-letting, sorting donations, performing PAT testing, and assisting with the training of new staff members.

About you

·         Experience and knowledge: Proven background in supporting vulnerable people with complex needs, ideally within supported housing or charitable settings, with an understanding of homelessness issues.

·         Skills and abilities: Able to work under pressure in emotionally charged situations, self‑motivated with strong time‑management skills, effective team player, and competent in written English; familiarity with CRM systems is desirable.

·         Education and training: Capacity to work night shifts, experience with vulnerable groups, and a good standard of education preferred.

·         Personal qualities: People‑focused, caring, considerate, diplomatic, independent yet collaborative, solutions‑driven, compassionate, and passionate about making a positive difference.

Benefits 25 days or equivalent annual leave

·         Flexible working environment

·         Medicash plan, including Virtual GP, some dental and optical cover

·         Employee assistance programme - 24/7 mental health support helpline

·         Professional development and training

·         NEST pension scheme

How to apply

If you match our criteria, please send your CV, including your Supporting Statement.

. Please advise us should you require adjustments to be made for you at interview.