Service Manager - (South Manchester)

Service Manager - (South Manchester)

Be the difference for young people facing homelessness.

Location: Safestop Manchester

Salary: £37,380 per annum

Closing date: 22 March, 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

We are looking for an inspiring Service Manager to lead our supported accommodation for young people in South Manchester. You’ll oversee a skilled team delivering safe, high‑quality support to clients—helping them stabilise, build independence and progress confidently through the Manchester pathway. Your leadership will shape a service where young people feel secure, respected and empowered.

In this hands‑on role, you’ll drive operational excellence, ensuring strong safeguarding practice, effective partnership working and consistent contract compliance. You’ll manage budgets, performance, reporting and health & safety while strengthening relationships with the commissioners, and community stakeholders. If you’re a proactive problem‑solver who thrives in a fast‑paced, collaborative environment, this is an opportunity to lead a service that makes a tangible impact every day.

In this role, you will:

•         Lead and motivate a multidisciplinary team to deliver high‑quality support across two accommodation sites.

•         Ensure strong safeguarding practice, risk management and safe environments for young people.

•         Oversee day‑to‑day service delivery, ensuring KPI achievement, contract compliance and continuous performance improvement.

•         Work collaboratively with commissioners and specialist partners to coordinate client‑centred support.

•         Manage budgets, expenditure, reporting and building/IT resources in line with financial and regulatory requirements.

•         Maintain strong community and neighbour relations across dispersed accommodation sites.

•         Promote an inclusive, values‑led culture aligned with Depaul’s ethos, equality commitments and health & safety standards.

About You (What we are looking for from you – Person Specification)

When completing your application form please address all the points set out below.

Essential

•         Experiencing of supervising the work of others

•         Experience of using Risk Assessments and Support Planning.

•         Experience of managing a service, preferably in a residential care or support setting

•         Demonstrable experience of working with people with a range of support needs

•         Experience managing partnerships with other professionals using a coordinated, multi-disciplinary approach

•         Experience of managing buildings, budgets and expenditures

•         Experience of operating safeguarding requirements and procedures

•         Good literacy, numeracy and IT skills

•         Commitment to promoting an environment, which has the highest regard for the Health and Safety of others

•         Experience of working with young people who have complex needs, including mental health and substance use

•         Ability to use logical processes for solving problems and making decisions in a complex environment

•         Ability to effectively reflect on own practices for ongoing learning and development

•         Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination.

•         Respect for the values and ethos of Depaul and its founding partners.

Desirable

•         Experience of managing a staff team across dispersed sites.

•         Initiating a new service

What You’ll Receive

•         Tailored training and development

•         Flexible working options where suitable

•         26 days annual leave, rising with service

•         Family‑friendly leave policies

•         Pension scheme with employer contributions up to 7

•         Employee Assistance Programme with 24/7 GP access

•         Discounts across retail, travel, food, fitness and more

•         Cash health plan for you and your family

•         Death‑in‑service benefit

•         Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.