Digital communications jobs
The Digital Communications Officer reports to the Digital Communications Manager. The post holder plays a key supporting role in communicating the work of the Trust – including its research, policy priorities, programmes, and alumni stories – to external audiences. This is a newly created role, introduced to expand our digital communications capacity and significantly grow our digital presence.
The Digital Communications Officer will work alongside the Digital Communications Manager to create, coordinate and maintain our digital output. They will need to have flexible skills across both web and social, and a strong ability to create eye-catching visuals and produce high-quality video content. This is an exciting opportunity for a creative and proactive individual to create engaging content, ramp up production of cross-platform video content, and introduce new digital innovations as the Trust seeks to explore new avenues to grow its reach.
Main duties
Social Media
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Take a lead on content creation for the Trust’s social media, writing crisp copy and creating engaging visuals suitable for a range of audiences across LinkedIn, X, Bluesky, Facebook, Instagram, and TikTok.
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Co-lead on the production of cross-platform video content, with a particular focus on TikTok and Instagram. Work with the Digital Communications Manager, Senior Programmes Officer: Marketing and Communications, and other colleagues to generate content ideas relevant to the Trust’s key areas of activity. Take an active, hands-on role in the planning, filming, and editing of innovative video content.
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Support with the day-to-day management of various socials platforms, including monitoring user engagement and answering inbox queries.
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Alongside the Digital Communications Manager, liaise with research colleagues to convert research outputs into engaging socials content, and work with colleagues in the programmes team to create impactful socials content promoting their work.
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Monitor social media engagement and activity more broadly, ensuring team members are aware of key developments and identifying examples of best practice in the sector.
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Advise and support all colleagues as necessary with their use of social media.
Website and Digital Communications
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Support with the management of the Sutton Trust website, and associated microsites, and the COSMO website, ensuring they are updated and remain responsive to the needs of our different audiences of students, teachers, policymakers, academics, funders and media.
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Work with external web developers to drive forward improvements to the Trust’s websites, ensuring quality user experience and SEO optimisation.
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Use Google Analytics and other monitoring tools to evaluate website performance and inform improvements. Work with a digital agency to manage the Trust’s Google Ads Grant Account and shape our approach to paid search advertising.
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Support with the maintenance of a proactive and diverse programme of blog content, helping to identify potential pieces from internal and external authors.
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Develop the Trust’s regular email newsletter, including drafting high quality content.
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Support with the formatting of research outputs and the design of other digital assets (such as charts), including those related to the COSMO Study.
Other
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Work with colleagues to maintain communications and content planning grids.
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Track and assess digital engagement in detail and assist with communicating performance to team members.
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Keep abreast of digital developments, assisting the Digital Communications Manager in providing expertise to the wider organisation.
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Proactively suggest improvements to the Trust’s digital communications approach.
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Write copy as required.
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Feed into the wider work of the Research and Communications Team.
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Other duties as necessary from time to time.
Person Specification
We welcome applications from individuals who have:
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Excellent verbal and written communication skills
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A strong understanding of using Canva (as well as Adobe Photoshop, Adobe InDesign and/or Adobe Illustrator) to design engaging and creative graphics for social media.
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Experience of creating cross-platform video content for social media (experience producing vertical video for TikTok and/or Instagram is particularly desirable). Basic videography, photography and editing skills would be advantageous.
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Experience of using various social media platforms and creating high-quality content.
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A good knowledge of and some experience in managing a website, including basic knowledge of HTML and CSS, experience of WordPress and an understanding of Google Analytics.
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An eye for detail, and the ability to work accurately to tight deadlines.
We are also looking for an individual who:
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Is sympathetic to the aims of the Trust and its mission to address educational disadvantage.
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Has first-class interpersonal skills.
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Is willing to take on other duties from time-to-time as needed in a busy team.
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Is eligible to work in the UK (see here for information about right to work)
Terms of Appointment
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Contract: Full-time, Permanent
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Salary: £32,000-£36,000
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Working location: Minimum of 2 office days per week
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Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
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Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends
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DBS check may be required
Interviews
Applications should reach us by midnight, 21st January 2026, with first round interviews held over Zoom on 4th February 2026, and second round interviews held at our London offices on Tuesday, 10th February 2026.
Safeguarding statement
The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.
Contextual recruitment
The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.
We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.
Cambridge Science Centre
For more than ten years, Cambridge Science Centre (CSC) has been sparking
curiosity and a love of STEM (science, technology, engineering and mathematics) in
young people across the East of England.
Job Description
This role is central to positioning CSC as the leading small-to-medium-sized science
centre and STEM engagement organisation in the UK. Working with the CEO and
Directors, you will help identify opportunities, shape CSC’s marketing strategy, and
translate that into an objective-led plan of action. You will be responsible for all CSC
marketing campaigns and activity, owning the brand and its development across all
key audiences, including the public, community groups, teachers and school leaders,
corporate CSR teams, and educational grant providers.
You will lead CSC’s marketing partnerships and publicity channels, including the
website, social media, YouTube, and press contacts. You will set the strategic
direction that informs our creative approach, energising staff to push creative
boundaries across video, social media, digital platforms, and live engagements.
In addition, you will ensure the organisation is supported with up-to-date collateral
across all major functions and initiatives, while fostering a customer-focused approach
through media and marketing skills training across the organisation.
Key Responsibilities
● Develop and manage all CSC marketing and advertising activity, strategically
prioritising initiatives to achieve annual targets within the marketing budget.
● Own all aspects of CSC’s brand and the development of CSC’s storytelling
framework, ensuring content consistently communicates impact, inclusivity,
scientific curiosity, and community value.
● Support the CEO in the development and revision of a multi-year marketing
strategy, identifying top-priority objectives for focused campaigns which you
will then own.
● Maintain a cross-organisation annual marketing plan and quarterly update
schedule with key staff members to help identify ongoing opportunities to
promote CSC activities, products, community engagements and programmes.
● Working with the broader CSC team, create and manage a marketing content
development plan, including case-studies, blogs and social-media threads, to
best seize publicity opportunities and achieve annual marketing objectives.
● Establish annual marketing targets, and own and track marketing metrics
across all key audiences, including the public, schools, community groups,
corporate partners, and the informal education sector, including quarterly
reports on progress.
● Identify and manage marketing risk for the organisation, including considered
fast-response on public platforms as appropriate.
● Develop and manage all CSC marketing relationships with partners and
press.
● Own all press and publicity channels, driving up quality engagement with CSC
through the CSC website, social media, YouTube, etc.
● Create and manage a CSC collateral database, ensuring responsiveness to
business development priorities.
● Empower and upskill CSC staff to actively support marketing campaigns and
storytelling efforts.
3
● Ensure that community and partner engagements are effectively supported
with marketing and awareness-raising initiatives.
Person Specification
Essential Criteria
● Significant experience in a senior marketing role, including annual budget
planning, press engagement, and campaign management.
● Proven experience in brand development and stewardship of brand identity.
● Experience in managing publicity channels, including websites and social
media.
● Experience in setting marketing targets and measuring progress to achieve
specific business development objectives.
● Experience in business-to-consumer advertising, ideally within a family, youth,
or event-oriented organisation.
● A people person: you enjoy working with others to help bring their stories to life.
● Excellent verbal and written communication and presentation skills.
● Driven to deliver timely, high-quality outcomes in everything you do.
● Proven ability to adapt quickly and effectively to changing priorities.
● A commitment to equity, diversity, and inclusion.
● A collaborative work ethic, enabling you to work effectively with colleagues and
partners across a wide range of projects.
● Competent with digital tools, comfortable working with digital content and
analytical platforms.
Able to achieve a satisfactory enhanced DBS check.
Desirable Criteria
● Business-to-business marketing, and business partnership marketing
experience
● Relevant business, charity or educational press contact network
● Work with community- and value-based organisations
● Experience in developing and maintaining product and marketing collateral
● Experience in science communications or of working with families, adults and
children
● Customer service skills and experience
● Level 3 or equivalent qualifications in a STEM subject
● Full clean driving license
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
IT & Communications Deputy Lead
Join us at The Tanera Project, a Scottish charity launching in 2026 with a mission to build resilience among public service professionals through world-class respite breaks, volunteering opportunities, and initiatives that champion rural regeneration and environmental restoration.
About the Role
We’re looking for an IT & Communications Deputy Lead to help maintain and develop our digital infrastructure across multiple sites. This is a hands-on role where you’ll support networks, cloud systems, AV, telephony, and user services, ensuring reliable and secure IT operations. The role assists with day-to-day operations, routine maintenance, installations, troubleshooting and documentation, ensuring reliable and secure IT services across all sites.
Core Responsibilities to include but not be limited to:
- Maintain and develop IT and communications infrastructure, including networks and cloud systems.
- Provide first and second-line support to staff and guests.
- Assist with installations and routine maintenance of networking, Wi-Fi, VOIP, CCTV, and AV systems.
- Help administer Microsoft 365, device management, and basic cybersecurity controls.
- Keep documentation and asset records up to date.
- Contribute to IT aspects of refurbishment and infrastructure projects.
- Promote good digital security practices.
- Deputise for the IT & Communications Lead when required.
Person Specification
- Practical experience in IT support, networking, or systems administration.
- Strong knowledge of Microsoft 365 and device management.
- Basic networking understanding (routing, switching, Wi-Fi) and eagerness to learn more.
- Hands-on approach with confidence installing equipment and hardware.
- Excellent troubleshooting and communication skills.
- Organised and detail-oriented.
Desirable Skills and Qualifications:
Experience with fibre, VOIP, CCTV, AV systems, cybersecurity principles and endpoint protection tools, experience in remote, muti-site and estate-based environments and technical certifications (CompTIA, Microsoft, Cisco) or willingness to undertake them.
Why Join Us?
You’ll play a key role in ensuring our IT systems are robust and reliable, supporting a unique and dynamic environment. We offer a competitive salary, opportunities for professional development, and the chance to work on exciting projects.
Salary and Benefits:
- £55,000 per annum
- Company Pension Scheme
- Employee healthcare scheme
- Training and Development opportunities
- Generous annual leave entitlement
- Discretionary annual bonus
- Staff Accommodation Available
- Flexible Shift Patterns may be available
The client requests no contact from agencies or media sales.
You will play a key role as, together, we provide direct support to children and families, unite services and professionals and campaign to change the system.
Seriously ill children and their families deserve the chance to live a full life, supported by care that enables them to thrive.
But for many, it’s a lonely and isolating experience. That’s why we’re here. To make sure that no one has to face living through their child’s short life – and death – alone.
Together we support families through difficult times, offering lifeline practical, emotional and financial help.
Together we unite our sector. We help professionals and services to pool their knowledge and expertise, to deliver outstanding children’s palliative care.
Together we campaign to make sure that seriously ill children and their families get the care and support they need, when and where they need it.
Supporting, uniting, campaigning, together.
We are Together for Short Lives
As our Digital Communications Manager, you will:
- manage a programme to develop and refresh our digital communications channels so that they meet the needs of our audiences with the best possible user experience and accessibility
- work closely with stakeholders in managing this programme, overseeing budgets, issues and risks; internally, this will include chairing our cross-organisational Digital Communications Operations Group; externally, this will include managing our relationships with the agencies that provide our platforms
- conduct user needs and user acceptance testing for new developments to our digital communications channels, including our website
- manage our internal process for planning our day-to-day digital communications, making sure we schedule and publish a balanced and compelling array of content across our channels
- be our in-house expert on digital communications, working with and advising colleagues to create content across our platforms – including our website, social media channels and our email communications with members and supporters
You will have:
- excellent leadership and communication skills
- experience of managing stakeholders, budgets and risks
- experience of successfully implementing improvements to digital communications channels
- a deep understanding of how different social media channels operate, which audiences they reach, and how they can be used most effectively
- a track record of communicating successfully across a range of digital channels – and supporting and empowering others to do so.
How to apply:
If you are interested in applying for this post, please follow the link to our website to download and complete the application form. CVs will not be accepted. We regret that at this stage we can only consider candidates who have the right to work in the UK.
We exist to ensure every seriously ill child and their family gets the high-quality children’s palliative and end of life care



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Help tell stories that change lives.
At YMCA Milton Keynes & Northamptonshire, young people are at the heart of everything we do. We exist to ensure young people have a safe place they can call home, people they can trust, and the support they need to fulfil their potential.
We’re excited to be creating a new Digital Communications Officer role. A brilliant opportunity for a creative, organised and values-driven communicator who wants to use digital skills to make a genuine difference.
About the role
This is a hands-on digital communications role where you’ll help shape how we show up online and how our impact is shared with the world.
You’ll work as part of our Communications and Campaigns team to raise awareness of YMCA Milton Keynes and YMCA Northamptonshire, as well as our social enterprises, including our conference facilities and Home Ground Café.
You’ll be responsible for creating engaging, timely content across our digital channels and helping ensure our communications are consistent, inclusive and impactful.
Your work will include:
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Running our social media channels (Facebook, Instagram, TikTok and LinkedIn)
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Planning and creating engaging content using tools such as Canva
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Managing bi-weekly email communications to supporters and alumni
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Supporting digital communications for residents and the wider community
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Writing, filming and promoting case studies that bring our work to life
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Supporting campaigns, events and offline activity with strong digital content
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Monitoring performance, analysing engagement and using insight to improve
You’ll collaborate closely with colleagues across the organisation to understand what’s happening on the ground and share it in a way that connects with different audiences.
Who we’re looking for
This role would suit someone who is creative, organised and enthusiastic about digital communications, and who enjoys working in a fast-paced, purpose-led environment.
You don’t need to have worked in the charity sector before — we’re more interested in your attitude, potential and values.
You’ll bring:
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Strong written and verbal communication skills
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Experience using social media and digital channels
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Confidence using design tools such as Canva (and others a bonus)
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Good planning skills and the ability to manage a varied workload
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A keen eye for detail and pride in producing high-quality work
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Curiosity, creativity and a willingness to learn
Most importantly, you’ll be someone who enjoys working with people and wants to use communications to support positive change for young people.
Why work with us?
At YMCA Milton Keynes & Northamptonshire, our values guide everything we do: Belong, Contribute and Thrive.
We offer:
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A supportive, inclusive and values-led workplace
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The chance to help shape a brand new role
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Opportunities to learn, develop and grow your digital skills
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Work that has real social impact
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A collaborative culture where your ideas are welcomed
Some evening or occasional event work may be required, but we work flexibly and supportively to make this manageable.
How to apply
If you’re excited about using digital communications to amplify young voices and support life-changing work, we’d love to hear from you.
We exist to ensure young people have a safe place they can call home, people they can trust, and the support they need to fulfil their potential.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Use your digital skills to change young lives
At YMCA Milton Keynes & Northamptonshire, young people are at the heart of everything we do. Every day, we provide safe homes, trusted relationships and life-changing support to young people who need it most.
We’re now looking for a Brand and Digital Communications Manager to join us on a 12-month fixed-term contract, covering shared parental leave. This is a brilliant opportunity for an experienced, creative digital professional to take ownership of our digital channels and help amplify the real impact of our work.
About the role
This is a hands-on, strategic digital communications role where no two days are the same.
You’ll lead our digital communications, content and design across multiple platforms — from social media and websites to digital screens across our campus. You’ll shape how we tell our story, how young people engage with us, and how supporters understand and champion our work.
You’ll:
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Own and deliver our digital communications and campaigns calendar
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Create engaging, high-quality content that brings our mission to life
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Manage and develop our websites and social media channels
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Lead on digital design, video and visual storytelling
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Act as a brand guardian, ensuring consistency and quality
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Line-manage one team member and collaborate across the organisation
You’ll work closely with colleagues across the charity, helping teams amplify their work and ensuring our communications are inclusive, accessible and impactful.
Who we’re looking for
We’re looking for someone who combines creative flair with digital know-how, and who genuinely cares about using communications to make a difference.
You’ll likely have:
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Strong experience in digital communications, content and campaigns
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Confidence using design tools such as Canva, InDesign, Photoshop or Illustrator
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Experience managing websites and multi-platform digital channels
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Excellent writing skills and an eye for compelling visual storytelling
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A proactive, organised approach and the ability to juggle multiple priorities
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A collaborative mindset and confidence working with a wide range of stakeholders
Experience in the charity or not-for-profit sector is a bonus — but not essential. What matters most is your values, curiosity and commitment to positive change.
Why work for YMCA MK & Northamptonshire?
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Be part of a mission-driven organisation that puts young people first
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Use your skills to create real social impact, every day
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Work in a supportive, values-led environment
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Opportunity to innovate and shape our digital future
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Flexible and inclusive culture, with some evening or weekend work by agreement
How to apply
If you’re excited by the idea of using digital communications to amplify young voices and support life-changing work, we’d love to hear from you.
We exist to ensure young people have a safe place they can call home, people they can trust, and the support they need to fulfil their potential.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a proactive, organised digital communicator who enjoys variety and thrives in a dynamic environment. You’ll own our social media, lead and deliver digital and community fundraising campaigns, and help grow and engage audiences with bold, positive and emotive content. You’ll keep projects moving, uphold brand standards, and collaborate confidently across teams.
About Spinal Research
Every two hours, someone in the UK becomes paralysed. Globally, more than 15 million people live with paralysis. At Spinal Research, our vision is a world where paralysis can be cured. We fund groundbreaking research to deliver life-changing treatments for people with spinal cord injuries. By backing the brightest minds and fostering innovation, we are driving progress towards what could be the medical breakthrough of the 21st century: curing paralysis. We will not stop until that future is achieved.
Key Responsibilities
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Lead social media strategy and engagement across Meta, Instagram, LinkedIn, and YouTube; manage calendar, publishing, housekeeping and audience engagement.
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Stay abreast of developments in social media channels, trends and tools, and proactively explore new platforms and features for audience growth and engagement.
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Produce clear social media performance reports with actionable insights.
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Build and optimise paid social campaigns for awareness, acquisition and income.
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Create digital assets: infographics, graphics, and short-form video (Reels/Shorts).
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Source, shape and publish supporter stories and web news items.
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Ensure brand consistency and tone of voice across all outputs; support brand sign-off and content request workflows.
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Identify, test, and fully implement new digital and community fundraising opportunities; lead discovery and delivery for audience targeted products (e.g., motorsport fundraising).
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Collaborate confidently across teams to align priorities, timelines and standards.
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Assist with in-house training (social best practice, content creation, platform processes, ad creation).
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Future scope: The role may expand to include additional communications activities.
The kind of person we are looking for:
Essential criteria
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At least a year’s proven experience in a relevant role within a charity setting.
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In-depth, up-to-date knowledge of social media platforms and campaigns, including planning, processes and scheduling tools (e.g., content calendars, workflow management, and best practice for engagement).
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Experience creating and managing paid ad campaigns on social media (e.g., Meta Ads Manager; audience targeting, creative testing, optimisation, reporting).
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Proficiency in creating digital content, including video and image editing (e.g., Canva, After Effects, Photoshop, InDesign, Premiere Pro).
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Excellent collaboration and teamwork skills.
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Excellent written and verbal communication skills across messaging, grammar, punctuation,tone and style.
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Understanding of supporter/donor care.
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High motivation skills and the ability to manage multiple projects confidently and keep momentum.
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Able to attend the London office one day per week (can be more if preferred) and to attend key events throughout the year.
Desirable
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Experience in community and or digital fundraising.
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Experience sourcing and presenting supporter stories.
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Experience using a website CMS (e.g., WordPress or equivalent).
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Basic web page creation/maintenance.
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Experience of working within a medical research charity setting.
Personal Attributes
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Proactive, resilient, and adaptable, with a growth mindset.
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Highly organised, detail-oriented, and able to manage multiple priorities.
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Passionate about making a positive impact for people affected by spinal cord injury.
Working Arrangements
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Hybrid role split between home and our London Bridge office.
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Spinal Research is a four-day week employer.
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Part of a supportive, values-driven team (commitment, integrity, collaboration, innovation).
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Occasional evening or weekend work may be required to support organisational priorities.
Ready to help us deliver life-changing impact?
Apply now to join Spinal Research and play a key role in our mission to cure paralysis.Please send your CV and a supporting letter outlining why you would be a good fit for the role. Where possible, please include links to any social media campaigns or content that you have created.
Please send your CV and a supporting letter outlining why you would be a good fit for the role. Where possible, please include links to any social media campaigns or content that you have created.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Communications and Marketing Officer
We’re looking for a Digital Communications and Marketing Officer to join a friendly and motivated team.
If you want to work for a climate solutions charity working for a greener, fairer future… then apply today!
Position: Digital Communications and Marketing Officer
Location: London/Hybrid (minimum 2 days per week in the London office)
Hours: Full-time with flexible working options
Salary: £42,508
Contract: Permanent
Closing Date: 12:00pm, 21st Jan 2026. We may close this vacancy early if we receive a high number of applications.
The Role
The largest single element of this role will be day-to-day management of the social media channels. You will work with teams across to organisation to reach target audiences with paid and organic content serving programmatic work, and broader strategic goals.
You will lead planning and delivery of email marketing, and support the maintenance of the websites and delivery of pay-per-click marketing.
Key responsibilities include:
- Leading implementation of the social media strategy, shaping presence on a range of channels (currently Facebook, LinkedIn, Instagram and YouTube). Including main channels, and those of the Let’s Go Zero campaign.
- Developing and implement a content plan for newsletters.
- Working with the Digital Lead to maintain and update content on the website using WordPress.
About You
We’re looking for someone who has:
- Strong knowledge of social channels including Facebook, Instagram, LinkedIn, TikTok and YouTube.
- Proven experience in managing or developing social media accounts: following brand guidelines and creating impact in-line with organisational goals and strategies.
- Experience using Adobe Photoshop, Illustrator and InDesign to create visually appealing content for digital channels.
- Experience leading or supporting paid social media paid campaigns.
- The Ability to handle and prioritise multiple tasks and projects, alongside strong interpersonal skills.
About the Organisation
The charity boosts climate innovation in the UK and Global South. It’s support brings clean energy to African villages and refugee camps and fixes up the UK’s cold and draughty homes. It makes schools more sustainable, and helps communities protect and restore the nature around them.
Taking note: research shows that while men tend to apply for jobs when they meet around 60% of the criteria, women and marginalised people tend to only apply when they check every box. So if you think you have what it takes but don't necessarily meet every single point on the job description, please still apply.
The processes uses Applied, a behavioural science-backed recruitment platform that reduces bias, improves quality of hire and increases diversity. You will be asked three work sample questions which will be scored anonymously by the recruitment panel along with a redacted version of your CV. Once all the applications are scored, the team make a shortlist for interview.
Due to the volume of applications, the team can only provide individual feedback to candidates who are invited to interview.
You may also have experience in areas such as Digital Communications, Marketing, Marketing and Communications, Social Media and Marketing, Digital Communications Officer, Marketing Officer, Marketing and Communications Officer, Social Media and Marketing Officer, Digital Communications Executive, Marketing Executive, Marketing and Communications Executive, Social Media and Marketing Executive.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Have you got a flair for design and the ability to create engaging content for various digital channels?
We are looking for an experienced digital communications professional to join Cherry Trees at an exciting time in the charity’s development, helping to grow its reach and outstanding reputation in supporting children and young people with complex disabilities.
This is a busy and varied role, working closely with the Communications & Marketing Manager and the Head of Fundraising and Communications to raise awareness, increase visibility, and support fundraising.
You will play a key part in delivering Cherry Trees’ digital content and developing our social media presence, finding innovative ways to expand our reach through engaging, audience-specific content. Responsibilities include supporting website content development, managing social media accounts, growing our following, and assisting with regular e-communications to external and internal audiences. You’ll liaise with children and families supported by the charity, as well as supporters, colleagues, volunteers, and trustees, to create impactful content.
In summary, this role connects Cherry Trees to the community—conveying the importance of our work, promoting our outstanding care, demonstrating its impact, and motivating people to support us through donations, fundraising, and volunteering.
We help to keep families together by providing home from home care for children with complex disabilities and a meaningful break for the families.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Your role
We are seeking a Digital Communication & Events Coordinator to support Design for Good’s programmes and initiatives. You will bring energy, ownership, and initiative to strengthen existing work and deliver new activities, working closely with our Communications & PR lead, programme staff, and senior management to execute our digital communications and events strategy.
The working environment is informal, multilingual, team-oriented, and encourages individual input, learning, and an entrepreneurial mindset. You will have the opportunity to showcase our international scope, activate a global network, and support the delivery of impact-driven programmes to improve life through design. This role reports to the Managing Director of Design for Good.
Key requirements
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3+ years’ experience in Business, Communications, Marketing, Design, or a related field, with a strong interest in digital communications and events.
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Excellent written and spoken English; additional languages a plus.
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Highly organised, detail-oriented, able to structure, prioritise, and meet deadlines consistently.
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Comfortable working independently in a remote, international team.
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Able to manage multiple priorities and support planning and coordination of digital and in-person events.
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Creative and confident using design skills for social content, presentations, and basic animations (a strong plus).
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Proactive, with strong ownership, follow-through, and a practical “can-do” mindset.
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Curious and people-oriented, motivated to build and nurture relationships across partners, volunteers, and collaborators.
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Passion for social and environmental impact; non-profit experience is a plus.
Key responsibilities
Digital Communications & Social Media
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Support development and execution of social media strategies to expand reach and impact.
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Schedule, publish, and manage content across social and email channels.
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Create social media assets (graphics, animations, reels, videos).
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Monitor, analyse, and report monthly on performance.
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Ensure consistency across all digital communication channels.
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Support creation of the Annual Review, including content coordination and internal reviews.
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Develop and adapt presentations for partners, funders, events, and internal use.
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Prepare briefings and communication materials for stakeholders and events.
Website Development & Maintenance
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Manage website content via CMS (Squarespace experience a plus).
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Gather, create, and post relevant content.
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Analyse and report key platform metrics monthly.
Online and In-person Events
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Support planning and delivery of webinars, Q&A sessions, and other online events.
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Moderate live chats and Q&A sessions, including Slack and Teams.
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Upload and manage event recordings on YouTube.
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Assist coordination of in-person events, including the annual global gathering and CDO roundtables.
Preferred skills and qualifications
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Ability to translate complex topics into clear, engaging content.
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Experience supporting events beyond logistics, including participant engagement and follow-up.
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Interest in ethical, person-first, inclusive storytelling across cultures and regions.
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Confidence experimenting with new digital formats (carousels, short videos, interactive presentations).
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Experience working with volunteers, pro bono partners, or multi-stakeholder collaborations.
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Exposure to or experience in international culture, creativity, or sustainability initiatives.
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Comfortable using engagement metrics to improve communications.
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Proactive, accountable, and able to follow through on commitments.
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Ensure all communications reflect Design for Good’s tone, values, and visual identity.
*Must be UK based to apply
Design for Good builds, trains and focuses a passionate global creative community to design direct and lasting impact for the United Nations’ SDGs.
The client requests no contact from agencies or media sales.
This is an exciting and pivotal leadership role at the heart of Kinship’s digital transformation. You’ll lead a talented and ambitious team to deliver and develop live digital services, accessible content and user-centred products that kinship carers rely on to access support.
This role does not own all services delivered through digital channels. It owns selected shared digital products while also enabling teams across Kinship to deliver their work effectively through digital platforms, content and journeys, while teams retain ownership of their services and outcomes. You’ll provide leadership on standards, user experience, accessibility and innovation.
Context:
Kinship is expanding its reach and digital capabilities, and our digital platforms are central to how we deliver services at scale. In 2024, we launched a new website bringing together all content and services under one home, and introduced Kinship Compass, a postcode search tool that helps kinship carers find relevant local and national support.
Alongside this, we have been developing a new AI-powered tool to help kinship carers access trusted information quickly and accurately, 24/7. You will lead the evolution of these digital services ensuring they are safe, ethical, resilient and data-informed, and that innovation is always grounded in reliability, safeguarding and user trust.
You’ll play a key role in the Department for Education funded national Training and Support Service, ensuring kinship carers can easily access and book high-quality training through our digital platforms.
You’ll oversee content design in collaboration with internal and external subject experts and kinship carers themselves and lead the digital and content streams for Kinship Minds, including the development and delivery of our e-learning platform and curriculum.
This role sits at the intersection of digital service delivery, product development and content design. At Kinship, content design is distinct from communications or marketing. It focuses on designing clear, accessible and trauma-informed information, learning content and user journeys that enable kinship carers to understand their options, make decisions and access support. Content is treated as part of the service itself and is central to the quality, safety and effectiveness of our digital platforms.
This is a role for a digital leader who is both strategic and operationally grounded. You’ll balance innovation with delivery, experimentation with governance, and ambition with accountability. You’ll champion inclusive, accessible and co-produced design, ensuring digital products support real-world service delivery and improve outcomes for kinship families.
You will work closely with colleagues in the Communications and Policy team (who sit in a separate department and lead external communications, campaigns and social media) and who own the external communications strategy. You will ensure clear alignment while retaining a distinct focus on digital service innovation, product development and content design.
What you'll be doing:
Digital leadership and strategy
- Lead the Digital and Content Design team, setting clear priorities and building a culture of high performance, accountability and continuous improvement.
- Own and deliver Kinship’s digital strategy and product roadmap, covering the website, Kinship Compass, Kinship Minds, the AI tool and other digital services, excluding marketing and social media.
- Provide digital leadership across Kinship, strengthening capability and effective cross-organisational working.
- Lead responsible digital innovation, ensuring AI and emerging technology are used where they clearly improve service delivery, accessibility and user experience.
- Take accountability for digital budgets, agency relationships and delivery against agreed outcomes, timescales and quality standards.
- Horizon scan and translate external digital developments into practical, service-led improvements for Kinship.
- Contribute to organisational planning, reporting and income generation linked to digital innovation.
Website, content and digital product development
- Lead the ongoing development and innovation of Kinship’s digital platforms to ensure they are user-centred, accessible and continuously improved.
- Oversee the content strategy and governance for Kinship’s website, Kinship Compass and new e-learning platform.
- Work with internal colleagues to improve our workshop booking system.
- Ensure a consistent content design approach across all digital platforms, grounded in user need, plain English, trauma-informed practice and continuous testing and improvement.
- Lead the content design team to develop content for strategic projects working collaboratively with subject experts and kinship carers.
- Work closely with Advice and Training teams to ensure digital platforms and content design support service delivery, quality standards and DfE contract requirements.
- Develop an excellent understanding of end-to-end audience experience and how the website, online content and digital products can drive effective online services and enhance the kinship ecosystem. Map the user journeys across our website and digital products leaving no dead ends.
- Ensure integration across all platforms (e.g. website, telephony, Salesforce, Kinship Minds) to create seamless user journeys for kinship carers and internal teams.
- Embed meaningful participation and co-production with kinship carers in digital service and content development.
- Drive accessibility and inclusion, ensuring our digital services reach and work for all kinship carers, including those with lower digital literacy.
- Ensure strong digital governance, accessibility, documentation and use of insight to continuously improve performance and impact.
- Oversee SEO, analytics and data-driven optimisation to improve engagement, performance and impact.
Type of person we’re looking for:
We’re looking for a service-led digital leader who is as comfortable with operational delivery as they are with strategy and innovation. You’ll understand that digital products are part of how services are delivered, not an add-on, and that reliability, accessibility and trust matter as much as creativity.
You’ll be curious, pragmatic and values-driven, with the judgement to know when to push innovation forward and when to prioritise stability, safety and user confidence.
You are likely to:
- Have led live digital services or products that people rely on, not just content.
- Be comfortable balancing innovation with delivery, and experimentation with governance.
- Think in terms of end-to-end service journeys, not just platforms or pages.
- Be motivated by improving outcomes for people, particularly families experiencing complexity or crisis.
- Value co-production, accessibility and inclusive design as core to good digital practice.
- Bring clarity, calm and consistency to teams working in complex environments.
- Be confident working across disciplines such as digital, services and delivery without needing to own everything.
- Care deeply about doing digital work ethically, safely and well.
- Show commitment to personal development and learning.
How to apply:
Please apply for the role of Head of Digital and Content by sending a tailored CV and responding to these 4 questions below in the online application process.
Closing date is midnight on Sun 18 Jan 2026, first interview online on Thurs 22 / Fri 23 Jan 2026 and second interview in person on Thur 29 Jan 2026.
- What attracts you to this role at Kinship, and how does your experience prepare you to lead digital services, content design and innovation in the context of kinship care and families experiencing complexity or crisis? (250 words max)
- Give an example of where you introduced or explored digital innovation (for example AI, automation or new platforms) in a service context. How did you balance innovation with reliability, safeguarding or user trust? (250 words max)
- Describe a time you used content and/or service design to help people understand complex information or access support. How did you identify user needs, test what worked, and ensure the content enabled action rather than just engagement?(250 words max)
- This role leads a small but mighty remote and dispersed team. How have you managed remote teams to maintain clarity, wellbeing, accountability and delivery? Please include a practical example. (250 words max)
What we offer you:
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Flexible working - we understand how important it is to balance family and work life.
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30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown).
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Employee Assistance Programme (24/7 confidential advice line and counselling).
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Charity Worker Discounts.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A new and exciting opportunity has arisen for a Digital Marketing Officer (0.6 FTE / 22.5hrs per week) with strong digital marketing skills and passion for engaging content.
You’ll be joining the only independent charity in the UK dedicated to improving the nation’s numeracy. It’s a fantastic opportunity within a small but ambitious and dynamic organisation making a real difference to people’s lives and livelihoods.
Working closely with the External Relations team on our award-winning campaigns, communications, content and marketing, you will deliver paid and organic social media campaigns - creating strategies, planning execution, optimisation, and reporting. You will also collaborate on SEO, web content and email marketing.
We are looking for someone with solid marketing and copywriting skills, a focus on using data to find out ‘what works’, bags of enthusiasm and the ability to work with initiative and attention to detail. Previous experience in the charity sector is not necessary.
National Numeracy is based in Brighton, and while office-based work is available, we also offer remote, hybrid and flexible working. This role will include occasional UK travel.
Empowering people to thrive by using numeracy to open up opportunities and access brighter futures.
The client requests no contact from agencies or media sales.
Contract Type: Full-time, 35 hours per week, fixed term for 1 year (with the potential for extension, depending on funding).
Location: This role can be based in either London, Brussels or Berlin. We operate a hybrid working policy with 2 days in the office each week.
Reports to: Director of Digital Campaigns
Salary and Benefits: £35 - 40k (London) / €40 - 46k (Berlin / Brussels) depending on experience, plus discretionary annual bonus, a 6% employer pension contribution, the right to work from any location for up to 25 working days per year.
Career Progression: We want our people to flourish and grow whilst working for us, helping to contribute towards Future Advocacy’s continued success and impact. This is why we place a big emphasis on learning and development.
Why join us?
Future Advocacy is a global agency, based in London, Brussels and Berlin. We put cutting-edge advocacy, campaigning and communications tools into the hands of individuals and organisations working to create a better future.
We are highly skilled at:
- Designing winning advocacy and strategic communications strategies
- Mobilising targeted and powerful campaigns for change
- Securing strategically important media coverage
- Digital and creative campaigns
- Research, analysis, policy development and writing
- Training in all aspects of strategy, government relations, campaigning, and media work
We are proud to work for some fantastic clients seeking to make the world a better place. Current and previous clients include the Jamie Oliver Group; Movember; the Elton John AIDS Foundation; Brave Movement; Centre for Democracy and Technology; ECPAT International; Which?; WaterAid; Bite Back 2030; World Food Programme; Islamic Relief; Sarah Brown’s TheirWorld charity; Wellcome Trust, and the World Wide Web Foundation.
Our Founder/CEO previously was Director of the ONE campaign across Europe for seven years, responsible for all ONE’s policy, campaigns, digital, media, and advocacy work. He was a key architect of the Make Poverty History Campaign; Movement Director for the anti-slavery organisation Walk Free; and an Executive Director of the UK Labour Party.
The Role
Future Advocacy is seeking a Digital Campaigns Consultant. This is a great opportunity to do impactful work within a small, dynamic organisation that places a strong focus on team and personal development.The successful candidate will be a natural digital campaigner and eager to contribute to our work with our brilliant clients. They will quickly develop a range of skills, including digital strategy, content development, communications and stakeholder management of agencies. They will work closely with our Digital Campaigns Director; the Country Directors, CEO, Managing Director, and other senior leaders as part of our small and energetic team.
The Digital Campaigns Consultant will also support the Country Directors in implementing a flagship project which works with partners to raise awareness and understanding about the importance of reducing poverty and improving health in low income countries. They will also work on other projects aiming to push back against authoritarianism, polarisation, and populist nativism.
Responsibilities will include:
- Supporting the design, delivery and evaluation of digital communication strategies and online creative campaigns across Future Advocacy’s broad range of clients.
- Supporting the implementation of Future Advocacy's flagship project across markets, aimed at enhancing political support for global cooperation.
- Coordinating with partner stakeholders and agencies to support the design and delivery of bold, high-impact digital communications in the UK, Germany, EU and beyond.
- Supporting effective project management
- Contribute flexibly and proactively, taking on additional tasks that help the team succeed as needed.
Requirements
We would love to hear from you if you meet the criteria below:
- 2 - 6 years of experience in digital campaigning
- Experience of applying key digital skills in a communications and campaigns setting such as:
- social media management
- digital copywriting
- Ad creation and management (e.g. LinkedIn, Meta, TikTok, programmatic),
- Email copywriting
- CMS (Wordpress, Drupal, or similar)
- CRM management (such as Engaging Networks, Action Network, Salesforce, or similar)
- First-class written and verbal communications skills in English
- Ability to work both independently and collaboratively as part of a team
- Enthusiasm, flexibility, and ability to manage competing priorities
- Precision in delivering high quality work in a fast-paced yet supportive environment
Nice to Have:
- Undergraduate degree in a relevant field
- Written and verbal communication skills in German would be a big advantage
- Some design experience with programs such as Canva or the Adobe Suite
- Some basic HTML and CSS skills which means you could tweak a web page or email template.
- Some experience in video editing and production
- An interest and knowledge of international development
- An interest and knowledge of UK, German and/or EU politics
Our Culture
Our culture and values are very important to us, allowing us to thrive in a fast changing world. The key values that drive us at Future Advocacy are:
- Always Learning: We constantly strive to improve the work we do, as a team and as individuals.
- Impactful: We define success in terms of the impact our work has on making the world more equal, sustainable and more prosperous.
- Supportive: We are open, responsive, positive and supportive to each other and to others.
Apply for this Job
Please apply in English by submitting a CV and cover letter below. In your cover letter please demonstrate how you meet the criteria with relevant examples. We have highlighted a number of digital skills which represent the breadth of our work and the skills you might have, please show where you perhaps have stronger experience in one area or another.
The deadline for applications is 11.59pm on Sunday 25th January 2026.
If successful in your application, you will be invited to first round interviews (online) in the week of 9th February.
If we’re both excited to proceed, second interviews will be held the week of 16 February in person in either London, Brussels, or Berlin, where we will ask you to complete a written task.
Future Advocacy is committed to equal opportunities. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability. We particularly encourage applications from members of groups that are currently under-represented in our organisation, including Black, Asian and minority ethnic people.
We are happy to discuss flexible working and other adjustments on a case by case basis.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Digital Marketing & Content Manager, Iswe Foundation
Location: Remote (UK-adjusted hours with some flexibility)
Contract type: 12 months, with the intention to make permanent
Salary: £35,000 – £45,000
Working pattern: Full time
Benefits include: 35 days annual leave plus UK bank holidays; 14 days medical leave; 3% employer pension contribution; open to part time & flexible working
Closing date: 18 January 2026, 23:30
About the role
Iswe is a not-for-profit social impact foundation dedicated to putting people at the heart of social and political decision-making. We design and scale democratic innovations that enable communities to shape the decisions affecting their lives.
We are looking for a skilled, proactive and versatile Digital Marketing & Content Manager to deliver high-quality digital communications across Iswe’s channels and those of our flagship initiatives, the Global Citizens’ Assembly and Assemblis.
You’ll join a fast-paced, globally connected team working to reshape political systems so they are fit for purpose, guided by the belief that the global crises we face stem from a deeper crisis of governance.
If you want your digital skills to help shift narratives, inspire action and grow a global movement, this role offers rare scope, challenge and purpose.
This is an excellent opportunity for someone ready to step up in their career and help shape the voice, reach and impact of a rapidly growing organisation.
Job purpose
The Digital Marketing & Content Manager will lead on creating and delivering high-quality digital communications across Iswe and the Global Citizens’ Assembly. You will turn strategy into compelling, accessible content; design and deliver digital campaigns; and steward audiences across multiple platforms. You will work closely with teams and partners across regions, using insight and analytics to enhance reach, visibility and engagement.
This is a hands-on, delivery-focused role, ideal for someone energised by fast-moving environments, global collaboration, and mission-driven work. It will suit someone comfortable taking ownership in an environment where processes and priorities are still being shaped, and where proactive leadership (including strong prioritisation) is essential.
Key responsibilities
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Strategic contribution & prioritisation
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Contribute actively to the development and refinement of Iswe’s digital communications strategy, bringing insight from audiences, analytics and the wider context.
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Exercise judgement about what content, channels and campaigns will have the greatest impact at different moments, particularly during high-profile events.
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Translate broad organisational priorities into clear, focused digital communications plans, even where direction is initially high-level or evolving.
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Content creation & production
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Draft, edit and publish clear, engaging content for websites, newsletters, social channels, campaigns and events.
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Produce and edit multimedia content including short-form videos, interviews, animations and motion graphics.
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Oversee the rapid turnaround of video packages and social media assets during key event moments
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Work with regional partners and teams to document and share community and assembly participant stories in respectful, accurate and culturally appropriate ways.
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Write accessible copy that brings data insights, participant experiences and research findings to life.
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Commission and manage external creatives (videographers, illustrators, editors, writers, translators) where needed.
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Create accurate, accessible technical and scientific content that supports public learning and participation, coordinating with internal teams and partner contributors, fact-checking and commissioning as needed.
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Maintain and develop visual templates, content wrappers, slide decks and brand-aligned styles.
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Digital marketing & campaign delivery
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Lead digital campaigns to grow awareness, participation and engagement with Iswe, the Global Citizens’ Assembly and Assemblis (Iswe’s participation platform).
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Manage the end-to-end planning and delivery of content across channels, ensuring the right stories, assets and updates are published at the right moments.
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Maintain and update content across Iswe dot org, globalassemblies dot org and assemblis dot org through CMS, including Craft and Squarespace.
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Ensure all content is accurate, inclusive, and aligned with brand guidelines and accessibility best practice
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Develop and optimise user journeys, onboarding flows and email automations based on audience insight.
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Use analytics (e.g., Matomo, Google Analytics, email platform analytics) to track performance and guide improvements across websites, social channels and email platforms.
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Support SEO and discoverability by maintaining clear metadata, structured content, and optimised landing pages.
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Implement light A/B testing for messaging, templates or calls to action.
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Support tagging, segmentation and list management within email and CRM tools.
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Support internal reporting by highlighting patterns, opportunities and areas for improvement.
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Translation & global accessibility
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Work with the Communications Director, internal teams and regional partners to shape global communication needs
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Coordinate translation workflows across multiple languages (commissioning providers or working through Iswe’s global partners) to ensure quality and consistency.
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Manage transcription workflows, proofing processes and materials from contributors across regions.
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Collaboration & organisational knowledge
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Work closely with Communications, Fundraising and Programme teams to align messaging and surface stories.
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Contribute to the development of a knowledge library, ensuring materials are organised, current and ready for sharing.
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Help maintain up-to-date versions of framing documents and training resources.
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Support a positive, inclusive and collaborative team culture
Person specification
We know that teams reflecting the diversity of society are more creative, innovative and effective. We welcome people of all backgrounds, identities and experiences, and we are committed to being a place where everyone feels they belong.
We particularly encourage applications from people who are disabled, from Black, Asian and other minority ethnic backgrounds, from lower or disadvantaged socioeconomic backgrounds, or who identify as LGBTQIA+.
Essential experience
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4–6 years’ experience in digital marketing, content production or digital communications.
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Demonstrated ability to produce multi-format creative content (video, graphics, social content).
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Experience with CMS platforms (Craft, Squarespace, WordPress or similar).
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Management of automated email journeys to support audience stewardship
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Strong organisational skills and ability to manage multiple content streams.
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Ability to understand and adapt technical or policy-related content clearly for different audiences and contexts.
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Familiarity with creative tools such as Canva, Adobe Suite, Figma and video-editing software (or equivalent tools).
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Clear and effective written communication in British English.
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Ability to build and maintain positive partner relationships.
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Analytical skills and experience using digital insights to guide decisions.
Desirable experience
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Experience in deliberative democracy, civic participation, systems change or climate-related work.
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Experience managing translation workflows or multilingual content.
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Experience collaborating with community-based content contributors across regions.
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Knowledge of data storytelling or simple data visualisation.
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Understanding of accessibility standards for digital content.
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Experience reaching and engaging with users who do not use email - for instance via WhatsApp and other social media
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Experience using AI-enabled tools for content production or analytics
Personal attributes
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Creative, curious and proactive, with a desire to learn and experiment.
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Adaptable and organised; able to thrive in a fast-paced, startup-style environment.
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Values-driven and committed to inclusive, globally rooted ways of working.
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Collaborative and respectful, able to communicate clearly with diverse colleagues and partners.
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Skilled at making complex information understandable and engaging.
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Willing to work out of hours during key campaign moments such as COP
#Digital Marketing #Marketing #Muti-media Marketing #Digitial Marketing Strategy #Content Strategy
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Media and Communications Manager
Contract: Maternity cover, 1 year from March 2026
Hours: Full time, 35 hours per week
Reports to: Head of Communications
Salary: £40-45k
Location: New Penderel House, 283-288 High Holborn, London WC1V 7HP
Working pattern: Hybrid working, with Tuesdays and Wednesdays based in the Holborn office and three days working from home
Company Description
PAGB is the consumer healthcare association. We represent manufacturers of branded over-the-counter (OTC) medicines, self-care medical devices, and food supplements in the UK. We empower self-care as the expert voice of the UK consumer healthcare industry. Working with Government, regulators and our members, we support the sector to responsibly navigate the ever-changing landscape, encouraging a fair and positive regulatory environment that supports product innovation, and promotes the contribution that self-care can make to people’s health at no cost to the NHS. Established in 1919, PAGB has a long and distinguished track record as the industry self-regulatory body ensuring balanced and responsible marketing of self-care products.
Role Description
This is a full-time hybrid role, based in the London Area, United Kingdom, with the flexibility to work from home 3 days a week. The Media and Communications Manager, reporting into the Head of Communications, is responsible for the creation and delivery of PAGB's external, member and internal communications, overseeing media relations and the PAGB brand.
Overall accountability
- To effectively manage all content on PAGB website and microsites
- To effectively manage the PAGB brand and visual identity
- To organise, co-ordinate and support PAGB events
- To manage all aspects of PAGB’s media relations
- To be the first point of contact for all media enquiries
- To effectively market PAGB services, events and training
- To create, manage and oversee creation of PAGB newsletters
- To support internal communications
Key areas of responsibility include:
Website and digital communications
- Managing the PAGB website to ensure it is regularly updated with relevant information and content is optimised for search and user experience
- Proactively managing website on on-going basis to ensure that it is up to date and actively liaising with PAGB teams to gather information to update as needed
- Managing relationships with PAGB’s website developers to ensure ongoing maintenance, updates and technical support are delivered effectively
- Managing relationships with PAGB’s IT suppliers over domain name and security certificate renewals as required
- Managing the Health and Food Supplements Information Service (HSIS) website
- Managing website and communications data analytics and analysis
Marketing communications
- Marketing communications to promote PAGB’s services, events, and training to members and non-members using appropriate channels
- Developing and supporting communications via various media e.g. social media, podcasts and video
- Working with external agencies to deliver engaging videos and graphics to demonstrate PAGB’s impact in key areas
- Managing PAGB’s partnership with the OTC Marketing Awards and other external partners
- Organising, coordinating and/or supporting PAGB events as required
- Development of content to be used in marketing and corporate communications, including but not limited to surveys, reports and market research
- Writing and managing external award nominations for PAGB, projects or individuals
Media relations
- First point of contact for media enquiries about consumer healthcare, over-the-counter medicines and medical devices and self-care
- Media issues management, developing messaging and response statements with the aim of ensuring coverage on the consumer healthcare industry and its products is fair and balanced
- Responding in a timely and compelling way to relevant external developments or media stories to generate proactive coverage which communicates our core messages
- Developing and delivering the media aspects of PAGB campaigns to promote self-care and amplify PAGB policy priorities and key messages
- Building, developing and maintaining high quality relationships with key target media across print, broadcast and online (national, consumer and trade)
- Building, developing and maintaining relationships with PAGB media experts
- Briefing PAGB spokespeople on key messages and organising media training as required
- Producing written briefings for PAGB spokespeople to support press interviews
- Media and communications activity to support regulatory initiatives, such as reclassification or safety issues
- Day-to-day contact for PAGB’s retained media relations agency on the delivery of the Health and Food Supplements Information Service (HSIS)
- Building relationships with PAGB members responsible who are responsible for media within their respective companies
- Managing and updating the Media Group Members on PAGB’s Customer Relationship Management (CRM) system
Media monitoring
- Responsible for relationship with media monitoring service
- Responsible for identifying trends and flagging any areas of concern
- Identifying opportunities for PAGB experts via ResponseSource
- Regularly reporting on PAGB’s coverage in the media by creating monthly media dashboards and generating statistics
Brand and design
- Responsible for PAGB’s corporate branding, ensuring correct and consistent use
- Maintaining PAGB brand guidelines and document templates
- Using Photoshop and Canva to undertake basic design tasks inhouse
- Managing relationships with external designers and oversee design and production of corporate publications and documents
Internal Communications
- Responsible for creating and generating content for internal staff newsletter
- Supporting monthly internal communications meetings
- Collaborating with other departments on internal changes, employee initiatives, and sharing company updates
General
- Contributing to the development and delivery of PAGB’s strategy, plans and activity
- Reporting monthly on activity and results to inform regular member value communications
- Ensuring work is produced in line with PAGB tone and brand guidelines
- Staying up to date with new developments and best practice in the media and public affairs fields
- Any other reasonable requests from your line manager or management team
- Occasionally respond to urgent media enquiries outside of normal working hours, where required
Candidates applying should meet the below specifications:
Essential
- Experience of writing and producing engaging content
- Experience of developing and managing websites, ideally using Wordpress
- Experience of writing and producing online content and email newsletters
- Experience of working with the media and liaising with journalists and external stakeholders
- Experience of writing impactful copy, including press releases, comment pieces, and quotes
- Understanding of branding and design principles
- Ability and willingness to work at both a strategic and operational level
Desirable
- Interest in or experience of working in the UK healthcare sector/an understanding of the UK healthcare context
- Experience of working in a marketing or communications role
- Understanding of policy environment
Skills
- Ability to work independently and as part of a small team, contributing ideas and assisting colleagues outside of own remit when appropriate
- A self-starter who can work on their own initiative
- Ability to absorb new and complex information quickly and communicate it effectively
- Excellent written/verbal communication and interpersonal skills
- Good organisational skills and excellent attention to detail
- Ability to be flexible, respond positively to change, work effectively under pressure and deal with conflicting priorities
The client requests no contact from agencies or media sales.