Digital transformation manager jobs
Job Title: Data Officer
Reports to: Head of Data
Contract: Full-time, 12-month Fixed term contract
Salary: £34,350 - £38,000 (depending on experience)
Location: Hybrid - London, EC1Y and homeworking
About Better Society Capital (BSC):
Better Society Capital (BSC) is the UK's leading social impact-led investor. Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK; we do this by investing ourselves and enabling others to invest for impact too. Since 2011, we have helped the social impact investment market grow twelve-fold to over £10 billion. This capital has financed social purpose organisations tackling everything from homelessness to mental health and fuel poverty. BSC manages £634m of its own investments as well as acting as portfolio manager for the Schroder BSC Social Impact Investment Trust (SBSI) managing its £83m portfolio. BSC is about to implement its next five-year strategy in 2026, which will offer new opportunities.
The opportunity:
You will play an important role in Better Society Capital’s digital and investment operations, helping ensure that our investment data is complete, accurate, and ready to support decision-making across the organisation. As an Investment Data Officer, you will be responsible for managing and improving the quality of BSC’s investment data, both historical and ongoing, through careful review of fund documentation and the systematic entry and validation of information.
This is a detail-oriented role that requires an ability to gain a strong understanding of financial and investment concepts, combined with precision and rigour in data handling. You will work closely with colleagues in the Middle Office and Investment functions to improve and maintain our investment datasets, supporting a range of internal and external reporting needs. Your work will form the foundation for data analysis, portfolio monitoring, and strategic insight across the organisation.
BSC is committed to developing its people, and this is an opportunity to work closely with financial, investment, and impact data, while gaining experience in a data function.
What you will do:
You will be responsible for maintaining and improving the quality of investment data within BSC’s systems and databases, ensuring information is complete, reliable, and consistently structured.
Core Responsibilities
-
Data Entry and Validation: Maintain core investment data, by inputting new investment data accurately into BSC’s systems (e.g. Salesforce and Excel), ensuring that records are complete, consistent, and up to date.
-
Document Review: Extract relevant data points from a range of fund documentation (e.g. investment agreements, fund reports, and financial statements), applying financial knowledge to identify and interpret the correct information.
-
Data Cleaning and Migration: Review, clean, and standardise historical investment data to align with current data models and reporting structures.
-
Research and Data Sourcing: Conduct desk-based research to identify and input publicly available data for funds, intermediaries, and investees (e.g. company information, financial figures, impact data).
-
Quality Assurance: Conduct regular checks to identify missing, inconsistent, or incorrect data; support the implementation of data quality standards and validation processes.
-
Collaboration and Support: Work with colleagues in the Middle Office and Investment functions to clarify data definitions, resolve discrepancies, and ensure a shared understanding of investment information.
-
Documentation: Maintain clear documentation on data definitions, sources, and processes, contributing to a consistent and transparent data environment.
What you will bring:
Qualifications & Experience
Essential:
-
Deep knowledge and understanding of impact investing in the UK
-
Strong interpersonal skills
-
Strong understanding of, or ability to upskill quickly in, key financial and investment concepts and data points.
-
High degree of accuracy and attention to detail, with experience managing structured datasets in Excel, Salesforce, or similar platforms.
-
Excellent organisational and time management skills, able to manage multiple streams of work methodically and reliably.
-
Confident with Excel functions for data manipulation and cleaning.
-
Clear written communication skills, with the ability to document findings and data sources carefully.
-
A collaborative, team-oriented approach and willingness to learn about data systems and processes.
-
A passion for Better Society Capital’s social mission and interest in the UK social investment sector.
Desirable:
-
Experience working with Salesforce or a similar CRM system.
-
Experience working with financial or investment information, such as from fund documents, investor reports, or company filings.
-
Experience conducting financial or company research using online databases and public filings.
-
Familiarity with data quality principles and data governance practices.
-
Experience cleaning and transforming data in preparation for reporting or analytics.
-
Ability to create simple data transformation pipelines to ingest and clean data using code and other tooling.
Skills, Abilities and Attributes
-
Exceptional attention to detail and commitment to accuracy.
-
Analytical mindset with the ability to interpret and contextualise financial data.
-
Proactive and organised, able to work independently while communicating effectively with others.
-
Comfortable handling large volumes of structured data and documentation.
-
Curious and motivated to improve processes and strengthen data quality.
-
Team-oriented, with a constructive and solutions-focused approach.
Embody Better Society Capital core values:
Ø Purposeful –We are passionate and energetic in our work to bring about our long-term vision of a thriving social investment market that enables positive social impact.
Ø Pioneering Spirit - We give our team the autonomy and flexibility to be entrepreneurial and creative. We have the courage to push boundaries and a restless drive for change
Ø Openness - We listen, learn, experiment and collaborate. And we are adaptive and flexible in responding to what we learn.
Ø Rigorous - We take a rigorous approach in all we do. We expect the highest standards and continually strive for excellence
Ø Respectful - We are genuine in both our approach and aspiration. We value each member of our team and our partners for what they bring.
Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
How to apply:
Closing Date: 11.59pm on Sunday 25th January 2026
Interviews
Round 1 interviews (virtual) will be held w/c 02 February 2026
Round 2 interviews (in-person) will be held w/c 9 February 2026
We are a Disability Confident Committed employer. Disabled applicants who meet the essential criteria will be considered for an initial screening interview. When application numbers are high and we are unable to interview everyone who meets the minimum criteria, we will prioritise those who best meet the essential requirements of the role.
We are defining a disability in accordance with the Equality Act 2010, as a person who has a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. You will be asked in your Applied application whether this applies to you.
If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch.
Other terms
Location: We are a UK-based business with an office in the Old Street area of London, accessible via a number of public transport links. Colleagues typically spend 40% - 60% of their working hours in the office, and the remainder from home. However, the exact requirements for this role can be discussed at interview. We hope that this working pattern encourages Better Society Capital employees to achieve a healthy balance between work and personal life, as we adapt to the needs of our diverse workforce.
Right to work: Candidates must have the right to work in the UK. We are unable to offer sponsorship for this role
Equity, Diversity and Inclusion: Better Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We therefore welcome applications from candidates of all backgrounds, particularly those under-represented in the social impact investment sector (e.g. people from LGBTQIA+, racialised, disabled, or under-served communities).
We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential. We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you. If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch.
Non Charity Employer
101 - 500
Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Reading Students’ Union
We are a dynamic, student-focused organisation dedicated to empowering students and enhancing their university experience. Our vision is to be a place for everyone, we inspire and empower students to change the world. Check out our exciting new strategy on LinkedIn!
The Role: Director of Membership Services
Are you ready to make a big impact? We’re looking for an energetic, strategic leader to steer our Membership Engagement Directorate through an exciting period of organisational change.
This is your chance to shape student life, lead passionate teams, and ensure our student-facing services and systems for student democracy are sector leading.
What You’ll Do
Strategic Leadership & Impact
-
Set the Direction: Provide clear strategic and operational guidance to managers and teams, aligning priorities with organisational goals
-
Drive Collaboration: Foster a culture of teamwork across departments and with elected officers to deliver joined-up services
-
Champion Innovation: Identify opportunities to enhance student engagement through data driven creative campaigns, digital platforms, and inclusive activities
-
Measure Success: Monitor performance, track KPIs, and report on progress to ensure continuous improvement
-
Influence Outcomes: Represent the Membership Engagement Directorate in key meetings, shaping decisions that affect thousands of students
-
Build strategic partnerships: Work with the University and external stakeholders to enhance student experience. Raise our profile externally to promote our good work
-
Drive membership engagement: Oversee sector leading activities that meet the evolving needs of students
People
-
Lead and develop a high-performing team, fostering growth, accountability, and innovation
-
Offer practical support for Sabbatical Officers, acting as their key point of contact to help them succeed in their roles, particularly as political leaders
Project Delivery
-
Drive equality, inclusivity, relevance, and engagement by overseeing campaigns, projects and events
Compliance & Risk Management
-
Operate within charity law, regulatory requirements, and organisational policies
-
Safeguard Governance Standards and uphold principles of good governance, transparency, and accountability
-
Ensure teams operate safely and within SOPs
-
Oversee compliance for activities, societies, communications, and elections
-
Act as escalation point for safeguarding or risk concerns
-
Monitor systems for governance and student democracy and drive student engagement
About You
Essential
-
Senior management experience
-
A true innovator and challenger of the status quo
-
Strong leadership and people management skills
-
Passionate about using data to drive transformation and innovation
-
Has significant experience of governance, democracy, free speech and student representation
-
Can create high quality strategic and operational plans and lead teams to implement
-
Budget management experience
-
Expert decision maker
-
Strong commitment to equality, diversity, and inclusion
-
Experience in a charity, education, or student-focused environment
-
Expert stakeholder management skills and ability to communicate effectively at all levels with diverse audiences
Desirable
-
SU sector experience
Why Join Us?
-
Inclusive and supportive team culture
-
Flexible working options
-
35 days annual leave including Christmas and Easter closure days
-
Professional development opportunities
-
Unique working environment in the heart of a vibrant Student’s Union, set on a stunning, green campus.
Ready to make an impact?
Apply today and help us bring our ambitious data strategy to life and transform student life!
Committed to equality, celebrating diversity, and embedding sustainability — building an inclusive workplace and a brighter future for all.
Registered Charity
101 - 500
To be a place for everyone, we inspire & empower students to change the world
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Salary - £41,445 - £48,352
Hours - Full-time
Benefits - Excellent package including 27 days annual leave + bank holidays
We believe that people’s sight matters and wish to strengthen our committed and passionate team by appointing a grants officer to our grants and research team.
We are the main grant-making and fundraising charity for Moorfields Eye Hospital NHS Foundation Trust (Moorfields) and its academic partner UCL (in particular the UCL Institute of Ophthalmology), two world-leading institutions. The majority of our support funds innovation and research into eye health, and we have an emphasis on building capacity and developing the careers of researchers and clinicians.
We have ambitious plans. We have put into action a five-year business plan that is supporting our growth from raising and funding around £6 million annually to becoming a £10 million a year charity.
This is an exciting opportunity for a grants officer to bring enthusiasm and experience to our dedicated team, following robust and effective processes to select and award the most impactful projects and programmes, and collaborating with a number of varied stakeholders.
About the role
You will be joining a friendly and supportive grants and research team who are committed to ensuring the charity has robust grant making mechanisms to determine best use of charitable funding together with monitoring and evaluating projects and programmes.
You will be the primary point of contact for applicants and other stakeholders throughout the grant management process, ensuring they are supported and managed in a professional and timely manner. This would include communicating feedback to applicants on funding proposals following decision making. You will support development of content that advertises funding opportunities and showcases the impact of the charity's funding.
Our close proximity, and working relationships, with Moorfields and its academic partner UCL (in particular the UCL Institute of Ophthalmology) are very important to this role. A successful candidate will enjoy working with academics, clinicians and other hospital staff, supporting their engagement with, and applications to, our funding programmes.
About you
You will have ambition to develop or expand your career in grants management within a growing grant-making charity. You will have a qualification in a biomedical sciences/health subject.
- You will also have research experience in an academic or clinical setting and an understanding of research funding processes in a grant-making charity.
- You will be an excellent communicator, able to build confident working relationships at all levels. An ability to network and liaise with scientific, clinical and research communities will be key to your success in this role.
To apply
Your application should include your CV and your cover letter response (up to 500 words in total) to the following questions:
› What attracts you to this role and Moorfields Eye Charity?
› How your experience applies to this role?
If you think you could do the role, but don’t have all the desirable experience, we would still welcome an application from you.
The closing date for applications is Monday 19 January 2026.
Interviews are expected to be between 2 and 13 February 2026.
The client requests no contact from agencies or media sales.
Thank you!
The Organisation
The Associated Board of the Royal Schools of Music (ABRSM) is a globally respected charity and the UK’s largest music education body, with a turnover of approximately £55 million—an increase of more than £10 million over the past decade. Around half of ABRSM’s exam income is generated internationally, underscoring the global scale of its operations and the need for strong financial governance across multiple jurisdictions. Supporting millions of learners and teachers in over 100 countries, ABRSM delivers world-renowned music exams, publications, and digital learning tools. As the organisation continues to grow internationally, it is strengthening its finance leadership team to ensure robust governance and enable its ambitious future plans.
The Job
ABRSM is seeking an experienced and proactive Head of Financial Accounting & Tax to lead statutory reporting, financial controls, and tax compliance. Reporting directly to the CFO, this pivotal role oversees one of three core finance functions, working alongside the Head of FP&A and the Head of Transactional Finance. You will manage a team of three directly and six in total.
You will be responsible for the monthly close, preparation of statutory accounts (including SORP‑compliant charity accounts), and management of external audit, while ensuring UK and international tax compliance in partnership with external advisors. In addition, you will strengthen financial controls, oversee treasury and cashflow, drive process improvements, and provide expert advice to senior leaders. As ABRSM expands internationally, this role is critical in safeguarding financial integrity and ensuring compliance across diverse jurisdictions, while upholding the charity’s high standards of governance.
The Person
We’re looking for a qualified finance professional (ACA, ACCA or equivalent) with a strong background in financial accounting and tax. The ideal candidate will bring:
- Proven leadership in financial accounting, statutory reporting, and audit management
- Strong technical knowledge of UK GAAP/IFRS
- Experience working within an international organisation, with exposure to cross‑border tax and reporting issues
- Strong track record of delivering continuous improvement and strengthening financial controls
- Excellent communication and stakeholder management skills, with the ability to advise senior leaders
- Strong leadership skills, with the ability to motivate and develop a high‑performing team
What’s in it for You?
- A high‑impact leadership role in a purpose‑driven organisation
- The opportunity to shape and strengthen financial governance during a period of transformation and growth
- A chance to contribute to a global mission in music education
- A competitive salary and benefits package including matched pension contribution plus 2% (employer contribution capped at 10%), 25 days annual leave plus Christmas closure days, flexible and hybrid working arrangements
- Opportunities for professional development and continuous learning
- A collaborative and supportive work environment
How to Apply
ABRSM are working in partnership with Hays Senior Finance to identify the right person for this role. Please contact Peter O’Sullivan at Hays if you have any queries, but the first step towards being considered is to make your application. If suitable, Peter will follow up with a call to discuss next steps.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About MSF UK
Médecins Sans Frontières (MSF) provides life-saving medical care to people affected by conflict, epidemics, disasters and exclusion from healthcare. MSF UK exists to maximise the support we provide to this work — by raising funds, advocating for patients, and ensuring our organisation is strong, accountable and sustainable.
MSF UK has grown significantly over the past 5 years, almost doubling our income to just under £100m. As MSF UK enters a new strategic period to 2031, with ambitious plans to grow income further and increase our impact for patients, the strength, resilience and integrity of our financial foundations have never been more important.
The Role
The Financial Controller plays a critical role in safeguarding MSF UK’s resources so they can be used where they are needed most.
You will lead the financial accounting function, ensuring MSF UK’s finances are accurate, compliant and well-controlled, while also driving continuous improvement in systems and processes. Building on strong existing foundations, you will help modernise and streamline financial operations so they remain fit for a growing and increasingly complex organisation.
Working closely with the Director of Finance & Services, the Head of Financial Planning & Analysis and colleagues across MSF UK and the wider MSF movement, you will ensure that financial stewardship actively supports humanitarian impact.
What You’ll Do
You will lead MSF UK’s financial accounting function, balancing rigour, efficiency and service. This includes:
- Ensuring strong financial stewardship: leading statutory accounts, audit, tax compliance and regulatory reporting, including to MSF International.
- Maintaining robust controls: safeguarding MSF UK’s assets through effective internal controls, risk management and reserves oversight.
- Overseeing core financial operations: ensuring accurate, timely processing of transactions, payments and financial records.
- Managing funds and grants: overseeing restricted and unrestricted funds and MSF grant flows, ensuring donor and organisational requirements are met.
- Leading systems and process improvement: driving automation, system enhancements and improvement projects to improve efficiency and user experience.
- Leading and developing the team: managing and supporting a high-performing financial accounting team and fostering a collaborative, improvement-focused culture.
- Trusted technical advisor: providing clear assurance and expert accounting and tax advice to senior leaders, trustees and colleagues.
About You
You are a fully qualified accountant (ACA, ACCA or equivalent) with significant experience leading a financial accounting function in a complex organisation. You bring strong technical expertise, sound judgement and a commitment to integrity and transparency.
You are:
- Confident leading statutory reporting, audit and tax compliance.
- Experienced in improving systems and processes, including through technology and automation.
- A collaborative leader who values developing people and building strong relationships.
- Motivated by purpose, with a desire to use your skills to support a mission that matters.
Experience in the charity sector, managing complex VAT environments or working within international organisations is desirable.
Why Join MSF UK?
You’ll join a values-driven organisation where strong financial control is seen as fundamental to humanitarian impact. You’ll be trusted to lead, improve and innovate — ensuring MSF UK remains accountable, resilient and able to respond to the needs of patients around the world.
If you are motivated by MSF’s mission and want your financial leadership to make a meaningful difference, we would love to hear from you.
Recruitment timetable
Application deadline: Sunday 25th January
Shortlisting:week of 26th January
First stage interviews: week of 2nd February
Second stage interviews: week of 9th February
How to apply:
Please send your CV and letter of motivation via the link by Sunday 25th January. For an informal conversation about the role, please contact our exclusive partner, Bryony Thomas via the Allen Lane agency website.
MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.
Thank you!
The Salvation Army is recruiting a Head of Data Insight. This critical role will ensure that The Salvation Army maintains and increases its impactful presence as one of the top ten charities in the UK, and as a worldwide Christian Church that puts belief into action.
One of the UK’s most inspiring and best-known faith-based organisations, The Salvation Army, is looking for a Head of Data Insight who will be responsible for ensuring internal teams have the knowledge at their fingertips to make informed fundraising decisions and improvements across the supporter experience.
As Head of Data Insight you will lead your team to provide essential audience and financial insights, underpinning marketing and fundraising activities, with a key focus on building frameworks to monitor effectiveness, support financial reconciliation and foster a high degree of trust within the data function. The ultimate goal is to help ensure that The Salvation Army, as one of the most diverse providers of community and social services in the UK and beyond, can continue to do so in the future, by implementing a data insight strategy that underpins our ambitions for income growth and is absolutely right for our identity, brand and values.
To be successful in this role you will have;
-
Substantial experience of delivering data insight within a complex organisation
-
A confident people leader and collaborator
-
Ability to influence at a senior level and inspire and motivate colleagues.
This is an exciting time to join The Salvation Army. If you are an ambitious experienced data insight expert looking for your next challenge and would like to play a key role in The Salvation Army’s income growth, this could be the role you’re looking for.
To apply:
To find out more and to progress an application, please download the Candidate Pack and email us to arrange a chat with the THINK Recruitment team. All suitable candidates will be required to undertake the selection process outlined in the Candidate Pack including those who express interest directly through the TSA website.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.
Location:
The Territorial Headquarters (THQ) are located in Denmark Hill, London, SE5 8FJ. We require the post-holder to work a minimum of 2 days per week from THQ.
Timeframes:
Role closing: midnight Tuesday 27th January – please ensure you have allowed time for a screening conversation with the THINK Recruitment team before the closing date
1st Stage interviews (virtual): Wednesday 4th February
2nd Stage interviews (in person): Thursday 12th February
Thank you!
Benefits: 39 days annual leave (including bank holidays), company pension
Lead. Inspire. Serve. Transform Lives.
Are you a Christian leader with a heart for young people and a passion for community transformation?
Do you believe in the God-given value and potential of every person?
Are you ready to guide one of the country’s oldest and most trusted Christian youth movements into its next chapter?
YMCA North Staffordshire is seeking an exceptional Christian Chief Executive Officer to lead our mission, embody our values, and continue shaping a movement that is transforming the lives of thousands of young people and families.
With a proud 160-year history and an award-winning campus at the heart of Stoke-on-Trent, this is a rare opportunity to lead a charity that is deeply rooted in Christian faith, committed to radical inclusion, and driven by a vision where all young people can belong, contribute and thrive.
Our Christian Vision and Values
YMCA North Staffordshire is an inclusive Christian movement.
Our mission flows directly from our faith and is grounded in four core values:
PROTECT
We provide sanctuary and safety, ensuring every young person feels seen, valued, and respected.
HOPE
We see young people not through the lens of their past, but their God-given potential.
PERSEVERE
We walk with young people through challenges, setbacks, and breakthroughs.
TRUST
We act with integrity, accountability, and belief in the dignity of every human being.
Because these values are Christian in origin and practice, and because the CEO is the guardian of our mission, this role has a Genuine Occupational Requirement (GOR) for the postholder to be a practising Christian.
About the Role
Reporting to the Board of Trustees, the CEO will lead an organisation of 130 staff, a £5m+ budget, and a £35m estate, helping strengthen community through youth development, education, housing, healthy living, and social responsibility.
The next CEO will:
- Provide strategic leadership to deliver the 2026–2029 Business Plan
- Champion youth voice and empowerment in all areas of work
- Sustain and grow financial strength, partnerships, and social enterprise
- Uphold and deepen our Christian identity, ensuring values-led practice
- Drive innovation, digital transformation, and organisational development
- Represent YMCA NS locally, regionally, nationally, and internationally
- Be a visible advocate for young people in Stoke-on-Trent
- Strengthen our “village” culture: welcoming, relational, rooted in Ubuntu and Asset-Based Community Development principles (ABCD).
Purpose of the Role
To lead YMCA North Staffordshire in fulfilling its Christian mission, as described in the Associations charitable objectives
We develop young people; they develop their world.
Key Responsibilities
- Strategic leadership in alignment with Board governance
- Upholding Christian ethos, values, and culture across the organisation
- Financial stewardship, compliance, and sustainability
- Community development and partnership building
- Youth advocacy and empowerment
- Oversight of housing, programmes, and impact measurement
- Staff leadership, pastoral care, and organisational culture
- External representation and communications
Person Specification – Summary
Knowledge
- Housing, youth services, and community development
- Charity law, governance, safeguarding
- Understanding of Christian ministry, mission, and values
- Organisational development and change leadership
Experience
- Senior leadership in values-led or Christian settings
- Track record of strategic development and organisational growth
- Experience working with young people, housing, or community sectors
- Experience nurturing Christian ethos across a diverse organisation
Skills & Abilities
- Inspirational leadership and people development
- Strategic planning and delivery
- Excellent communicator and ambassador
- Partnership building and stakeholder engagement
- Ability to articulate and embody Christian faith
- Deep commitment to Christian values and the Aims & Purposes of the YMCA
The Leader We Are Looking For
The landscape for young people is changing — and so must we.
We need a CEO who is:
- Faith-filled and prayerful
- Values-driven and courageous
- Relational, compassionate, and community-minded
- A champion of excellence, innovation, and good governance
- Grounded in Christian mission and committed to radical inclusion
- Able to inspire hope, build trust, and persevere through challenge
As George Williams, YMCA’s founder, said:
“You are not alone, and you can be more.”
Our next CEO must believe this not only for themselves — but for every young person we serve.
How to apply
An application pack can be found at the YMCA North Staffordshire website. This role is subject to enhanced DBS and reference checks.
Key Recruitment Dates
- Closing Date: 18th January 2026
- Interviews: Week commencing 9th February 2026
We are a safe recruitment Organisation and an Equal Opportunities Employer, we run the disability confident guaranteed interview scheme.
We are an organisation with Christian values, committed to Equality and Diversity in the Workplace. YMCA is committed to the safeguarding of children, young people and vulnerable adults.
The client requests no contact from agencies or media sales.
Thank you!
Director of Retail
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
About the Role
We are seeking an outstanding Director of Retail to lead one of Sense’s most significant income-generating operations. This is a critical executive leadership role, responsible for the strategic direction, performance, and future resilience of 108 charity shops, employing over 300 staff and generating £15m annual turnover.
Reporting directly to the Chief Finance & Commercial Officer, you will lead a national retail team and play a pivotal role in ensuring Sense’s long-term financial sustainability. You will drive innovation, commercial excellence, and operational effectiveness - building a modern, resilient retail model that supports Sense’s mission and responds to a fast-changing retail landscape.
This is a hybrid role, working between home and our site in Crayford. There will also be regular travel to our charity shops across the UK.
Key Objectives
- Develop and deliver a national retail strategy that drives sustainable income growth across physical shops and e-commerce.
- Lead digital and operational innovation to improve efficiency, enhance customer experience, and maximise profitability.
- Build strong strategic partnerships to extend reach, visibility, and income.
- Champion sector-leading retail practice, ensuring Sense remains competitive, agile, and future-focused.
Key Responsibilities
- Provide inspirational leadership to a high-performing national retail team of staff and volunteers, fostering a culture of accountability, collaboration, and continuous improvement.
- Drive retail performance using data-led insights to identify opportunities, manage risk, and deliver results.
- Strengthen and diversify income streams, including expanding and optimising e-commerce.
- Lead financial planning and performance management, ensuring delivery of income targets and strong return on investment.
- Optimise the retail property portfolio to ensure value for money, profitability, and estate sustainability.
- Lead scenario planning and build operational resilience to respond effectively to market changes.
- Ensure robust governance, compliance, and risk management across all retail operations.
- Strengthen community engagement and deliver a consistent, high-quality customer experience across all retail locations.
- Represent Sense Retail externally, building influence with sector bodies, partners, and stakeholders.
- Embed sustainability and social responsibility into retail practices, supporting Sense’s commitment to addressing the climate crisis.
About You
You will be a strategic, values-driven retail leader with the credibility and experience to operate at executive level.
You will bring:
- Proven success in a senior retail leadership role within a large multi-site charity, public sector body, or comparable organisation.
- A strong track record of driving income growth, innovation, and transformation.
- Experience leading large, geographically dispersed teams through change.
- Deep knowledge of charity retail governance, regulation, and best practice.
- Strong financial acumen, with experience managing significant budgets and using performance analytics to inform decisions.
- Excellent communication and stakeholder management skills, including experience presenting to executive teams and boards.
- A clear commitment to equity, inclusion, and the rights of disabled people.
- Resilience, adaptability, and the ability to lead calmly and confidently in a complex environment.
To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
Registered Charity
More than 1000
We believe that every disabled person should have the opportunity to connect with others and be included in the world.
