Digital Jobs in Edinburgh

Administration and Systems Manager 

£35k p.a. 

Location: initially remote working but to be hybrid based in W/NW/SW London.

We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18.  We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.

About Help

Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.

This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client. 

The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.

About the job

The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.

Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20. 

We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.

Key responsibilities

Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.

Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities. 
Systems management.

Managing the impacts and interactions between processes and systems which can be complex and far reaching. 

Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.  
Information review, reporting and continuous improvement.

Create, review and report on operational data and use this information to solve potential problems or strengthen business performance. 

Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date. 

Stakeholder management

Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.

Quality of service 

Ensure all queries and contacts are dealt with professionally, accurately and promptly. 

Manage all aspects of the administrative tasks and process required.

The Candidate

Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.  

Skills:

· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.

· Interpersonal, line management, coaching, and verbal and written communication skills.

· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.

· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous. 

About you:

· Self-motivated and able to work on your own initiative.

· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.

· Excellent attention to detail, thorough and accurate. 

· Proven track-record in high quality customer service skills, confident on the telephone.

· Quick to learn new systems and proficient with technology. 

About The Role
Closing date: 10th May
 
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
 
This is a wonderful opportunity for a digital marketing expert to join the Digital Engagement Team at Alzheimer’s Society. Now is an exciting time to join the team as we look to use insight to drive and develop our communications with supporters and improve the supporter experience. The successful candidate will play an integral role in helping us achieve this alongside exploring new and improved ways of delivering our stewardship, email automations and SMS campaigns.

With your experience of email marketing and engagement, you will play a key role in the designing, building, testing and delivery of e-newsletters and email campaigns to the teams within Income & Engagement, to help support their marketing campaigns and appeals to our warm supporters.

You will: 

- Work closely with internal stakeholders to plan, build, quality assure and report on email campaigns and email automations
- Use your knowledge and expertise to deliver SMS campaigns through dotdigital and Cymba, our primary SMS messaging tool. 
- Provide training for teams on our email service provider (dotdigital).
- Embed email marketing skills and best practice across the organisation.
- Actively use reporting, analysis and insight to help departments develop and optimise campaigns.
- Support colleagues to test hypotheses and continuously innovate.
- Be a trusted expert and a critical friend to our fundraising teams and other colleagues.
- Play a crucial role in deepening understanding of Alzheimer’s Society’s supporters.
- Drive loyalty and sustainable growth across Alzheimer’s Society’s audiences. 

About you

Your passion for continuous learning and improvement will be infectious in fostering curiosity and experimentation among our amazing fundraisers, driven by wanting to provide an exceptional experience for Alzheimer’s Society supporters.
 
You will:

- Possess a broad mix of digital marketing knowledge and expertise.
- Feel at home using large data sets in an Email Service Provider tool (dotdigital experience is an advantage but training can be given).
- Be an exceptional communicator, caring passionately about sharing ideas and results in the most accessible way.
- Be positive and optimistic, even when under pressure.
- Be a real team player and someone who thrives on sharing your knowledge, ideas, and skills.
- Continually improve and look to develop standards and performance.
- Be a successful self-motivator.

About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

Job Title: Digital Communications Manager
Reports To: Head of Marketing
Location: Remote (travel to Leicester Office & other locations where necessary)
Contract: Permanent
Salary: £37,945 (FTE salary)
Hours: Full time (36 hours per week). Flexible working offered.

About Home-Start UK 
Home-Start is a federated charity consisting of a central national office – Home-Start UK - and 178 geographically dispersed local Home-Start organisations, all working together under the same identity.

We recognise that being a parent has never been easy. Every Home-Start volunteer is trained to work alongside parents to overcome the challenges they are facing. We work with parents to build on their strengths and give them the support that they tell us they need. We offer no judgement – just compassionate, confidential help and expert support. This peer-to-peer support is key to the difference Home-Start makes and often our volunteers have lived experience of the challenges their families are facing themselves.

About The Role 
This role will use all elements of digital communication to put supporters at the heart of our communications work. Reporting to the Head of Marketing, the role involves overseeing all aspects of digital communications including developing our website, overseeing email communications with supporters, and managing our social media platforms (including paid for social media advertising).

You will need experience in managing all digital channels for a charity or a similar organisation as well as an understanding of the needs of different audiences. But, most importantly, you will have a passion for creating and sharing engaging and relevant content across multiple channels. You will be keen to test new approaches and quickly learn what is working. You will also have a passion for amplifying the voices of the families we work with and a commitment to diversifying the stories we tell and ensuring that voices from minority or marginalised communities are heard.

You will combine the ability to manage the technical side of maintaining websites and social media accounts, with an understanding of the power of the right words and images to communicate our messages.

If this sounds like your type of challenge, we’d love to receive your application.

Closing date for applications: 5pm, Monday 13th May 2024.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

This is a UK wide role and applicants are eligible to apply from across the UK.  We will be flexible to your working needs. Should you have any difficulty completing an application please contact us so that we can find a solution that will enable you to apply.

Home-Start is committed to Equality of Opportunity and Diversity. We wish to encourage applications from all parts of the community irrespective of gender, race, colour, age, sexual orientation or disability.

Home-Start UK, a charitable company limited by guarantee.Company No. 5382181.
Charity No. in England and Wales 1108837 and in Scotland SCO39172. 

No agencies please.

Job Title: Internal Comm Lead

Fixed Term: 12 month fixed term contract 

Hours: 35 per week (part time or flexible working will be considered)

Location: Home based with travel to different locations 

Salary: £37,000 plus working from home allowance

Essential:

• Experience of designing and delivering internal communications plans
• An excellent understanding of internal communications channels
• Proven change management and change communications skills
• Creative thinking with the ability to produce compelling ideas that engage and unite staff
• A problem solver that can translate complex issues into accessible communications using both interactive and passive channels
• Expectational relationship building skills across all levels of an organisation
• Alignment with United Responses values and a commitment to delivering our vision and mission.

United Response is a leading national charity. We have a great team of people who are passionate about providing care and support.  Our support staff champion the rights of the people we support to live, work, socialise and participate in the community, free of discrimination and unnecessary boundaries. In our work we aim to be creative, strong, honest, responsive and united.

The Communications Manager leads and oversees THET’s communications function.
This is an exciting role with lots of autonomy.
You’ll be a strategic communications whizz with a flair for creative storytelling, a sharp
mind and pen for impactful strategy and messaging, and a focus on efficient planning
and execution.

THET is a global health charity working in partnership with governments, health institutions, and international bodies to train health workers and strengthen health systems across 31 countries. We do this through grants management and capacity building, alongside research, convening and advocacy towards the goal of Universal Health Coverage. At the centre of our approach, is the model of Health Partnerships, long-term relationships between UK and LMIC health institutions, which improve health services through the reciprocal exchange of skills, knowledge, and experience. At the heart of our work is vision of a world where everyone has access to healthcare.

You’ll be part of a cross-functional External Engagement team with a remit spanning communications, events, advocacy, fundraising and digital transformation. This role may at times include deputising for the Head of External Engagement.

You’ll be leading communications for a range of flagship projects working with a range of global partners, from the Commonwealth Partnerships for Antimicrobial Stewardship to the Health Equity for All Advocacy Campaign. You’ll play a critical role in an institutional rebrand, reflecting THET’s commitment to continually growing and adapting to the changing global health and international development landscape. You’ll be joining a friendly, dynamic cross-functional External Engagement Team with a strong focus on collaboration and learning. 

To apply for this role please send your CV and a cover letter to THET by midnight on 2nd May 2024. With the subject line Communications Manager. This post is UK based.  Please visit the THET Website for the full Job Pack and instructions.

Non-EC nationals will require current and valid permission to work in the UK.

Overview

This is an exciting opportunity for someone passionate about storytelling and creative writing, as well as the work Change Grow Live does, to shape the way we tell our story and reimagine the way we communicate.

This is a remote role with regular travel required to Brighton and London. 

Responsibilities

We’re a charity that believes in people and wants to make a difference. Our mission is to help people change the direction of their lives, grow as a person and live life to its full potential. As our National Content Lead, you’ll play a key role in helping us achieve this, through a mix of hands-on content creation and editorial leadership.

You’ll be responsible for planning, developing and executing a content strategy, in line with Change Grow Lives strategic priorities, working closely with the Communications Leadership team and senior stakeholders across the organisation.

We’re looking for someone who can be flexible, but a strong advocate when it comes to offering professional advice and guidance. You’ll be working closely with colleagues in our creative hub, across digital, design and content to shape audience experiences.

Your excellent writing and content production skills will be invaluable in identifying powerful stories about how we are making a difference to people’s lives, within a complex organisation. We’re looking for someone creative, compassionate, and resourceful who cares about making society better and safer for as many people as possible.

Salary Range (pro rata if part time)

CGL points 32 to 36 (£35,649.17 - £39,302.37)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Closing Date

20/5/2024

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Anne Jardine 

We are looking for someone to help us promote the work of our diocese, which covers our churches in Edinburgh, the Lothians and the Borders.

The Diocesan Office of the Diocese of Edinburgh is a small friendly team. It includes the Bishop, the Dean, the Diocesan Administrator and Bishop’s PA, the Adviser for Christian Life, and a number of part-time officers The office supports the work of the 53 charges (church congregations) around the Edinburgh Diocese, which stretches from Falkirk across to Dunbar, and from the Firth of Forth down to the English border.

The Diocese of Edinburgh is one of seven dioceses in the Scottish Episcopal Church. We work closely with our counterpart colleagues at the Provincial General Synod Office and in the other six diocesan offices around Scotland. 3 As with any small organisation, there is a need for employees to be able to work flexibly and collaboratively alongside others.

You would

• promote the diocese internally and externally
• develop and maintain our digital channels
• support our churches' communications training needs 

Do you have experience in:

• a communications, digital communications or marketing related role
• using Content Management Systems such as WordPress
• creating social media content in a professional capacity
• creating, sourcing and editing content such as copy, images and videos

You will need to:

• have excellent written and spoken English
• be able to foster effective working relationships
• have excellent organisational skills

We offer:

• a small and friendly team, working from an office near Haymarket
• a generous non-contributory pension
• support and development through our Annual Review process and training funds

Communications Manager 

About Career Ready

We are a UK-wide social mobility charity that believes that every young person deserves the opportunity to enjoy a rewarding future.

We were founded in 2002 by leading business figures with a mission: to boost social mobility by empowering young people and giving their talents a platform to flourish. Since then, we’ve grown across the UK to support young people in areas of need.

Our programme gives young people the key skills, confidence, and experiences they need to kickstart their futures. In partnership with our network we deliver a targeted programme providing young people aged 15-18 with a paid internship and mentor, workplace visits, and skills masterclasses.

Our organisational values underpin how we work and are at the core of everything we do. Career Ready’s values are: trust, bravery, collaboration, empowerment and inclusion.

Job Purpose

The Communications Manager will play a leading role in driving Career Ready’s communications activity, working alongside the Head of Communications and colleagues across the charity.

This role will put you at the heart of a range of projects, ensuring that we provide high-quality communications and content that support our programme delivery, stakeholder engagement, and brand awareness.

Role Responsibilities

Stakeholder communications

· Work with the Head of Communications and other internal stakeholders to author and distribute stakeholder communications via relevant channels to support partnership and programme delivery.

· Deliver key colleague communications, including weekly and monthly staff bulletins, and surveys, aligning it to the strategic purpose of the charity and ensuring effective knowledge sharing and staff engagement.

· Support with the delivery of stakeholder marketing campaigns across a range of audiences.

Content and resource production

· Develop and implement a social media content strategy, including day-to-day channel management. 

· Support with the writing, editing, and collation of written content, including case studies, blog content, and news articles.

· Update and produce key publications for our programme delivery, including liaising with colleagues and suppliers to oversee design, content, and production in line with our brand guidelines.

· Work independently and with the Head of Communications and external providers on the creation of creative media content, including photoshoots, graphics, and videos.  

Brand assurance

· Provide advice and guidance to colleagues to ensure all communications are in line with our brand guidelines and tone of voice.

· Help to develop and implement brand assets for use by all colleagues.  

Wider responsibilities

· The post holder will have additional responsibilities and projects set by the Head of Communications, including but not limited to website maintenance, event support, and supporting press and media engagement.

Person Specification

Essential skills and experience:

· Demonstrable experience of working in an internal, fast-paced communications-based role

· Excellent planning and project management skills, able to prioritise and meet deadlines.

· Strong writing, editing, and visual skills.

· Experience of using Adobe design platforms (InDesign, Illustrator, Photoshop).

· Experience of using email distribution platforms (Campaign Monitor or similar).

· Relevant IT skills, including the Office 365 suite.

· Experience of developing and driving forward social media accounts.

Desirable skills and experience:

· Well-developed digital skills to help manage our WordPress website.

· Knowledge of relevant legal and regulatory frameworks including GDPR compliance.

· Experience of working effectively in a home based role

Benefits

You will be rewarded with the following benefits:

· 6% contribution to personal pension plan, subject to 3% employee contribution

· Annual leave: 25 days per annum plus bank/public holidays. The charity is also closed between Christmas and New Year and there are an additional 2 days of leave available in August. Career Ready also allows flexible use of 7 Bank & Public Holidays.

· Interest-free season ticket or bicycle purchase loans (or Cycle To Work Scheme).

· Access to both our Reward Gateway Portal and an Employee Assistance Programme

· Flexible working

We regret that Career Ready is unable to offer visa sponsorship and candidates must be able to demonstrate their right to work in the UK.

Location

Career Ready operates a work from home policy with occasional travel required for meetings, visits to programme delivery locations, and events.

For this reason, we request that candidates are based within reasonable travel distance to one of our active delivery regions, which can be viewed on the job description.

Who are we looking for? 

We are seeking a proactive, dynamic IT professional to support in the development and maintenance of our information and digital systems. Excellent communication skills, a keen eye for detail and a proactive approach to problem solving are essential. The ideal candidate will be confident to act as a first point of contact for IT support, maintain our digital systems including CRM, and be able to work both independently and as part of a small team. 

Main Role & Responsibilities 

The post holder will support the Information Systems Manager to ensure the IT systems/platforms are developed and are fit for purpose for the technical requirements. This role will be responsible for supporting the development and maintenance of Ygam Connect (Sharepoint intranet), including migrating files and business processes, liasing with the external developer and working with Connect Champions across Ygam. 

This role will be pivotal in contributing to FEI’s communications strategy, focusing on high-quality content creation across social media, personal stories and other written, designed and video formats.  

Scope of the role: 

The Digital Content & Communications Officer is responsible for creating content across FEI’s communications channels, inspiring individuals organisations alike to get involved in the face equality movement. 

This is an exciting new role within the organisation and the ideal candidate will be creative, passionate about communications, content and digital and looking to build their expertise in a growing organisation with a global footprint. The role will be varied and the successful candidate will have the chance to work across a variety of key communications activities, with a primary focus on social media.

There will be freedom for creativity and trying out new ideas, with a focus on personal development through training and ongoing support by working closely with the newly promoted Campaigns Manager who previously fulfilled a similar role. 

We offer flexible hours, with a remote team working across the UK. 

About Face Equality International: 

Face Equality International works to mobilise an alliance of Non-Governmental Organisations (NGOs), charities and support groups to further the campaign for ‘face equality’. 

Our mission is to enable the facial difference community to live a life free from discrimination, indignity or stigma. We do this by positioning face equality as a social justice movement.

Responsibilities 
 

• Social media – Written, graphic and video content to be produced to support FEI’s mission. With the support from the Campaigns Manager, the Communications Officer will lead on developing engaging content to amplify the voices of the facial difference community. Accessible content standards are essential.  
   

• Graphic/video editing – Using tools such as Canva or CapCut to create and edit content.  
   

• Website updates – All FEI staff have access and responsibility to collectively update our WordPress site in line with their role.
   

• Copywriting – Creating content for social media primarily with the addition of blogs and other written marketing materials on occasion.  
   

• Engagement – Community management and engagement via online channels, including influencer outreach.  
   

• Monitoring and evaluation – using analytics to track impact. 
   

• Ad hoc tasks: Supporting the team with ad hoc administrative and communications duties as requested.

Past experience: 

• Experience of producing content for digital channels is essential.  

• Experience of copywriting is essential.  

• Experience of design programs such as Canva or Photoshop is essential. 

• Experience/knowledge of the social justice and equality movements, particularly those devoted to the disability and disfigurement community, is desirable but not essential.

Knowledge and skills: 

• Excellent communication skills – both written and oral, and the ability to communicate to our diverse global audience with care and professionalism. 

• Good interpersonal skills in order to collaborate with volunteers, staff, members and our wider community.

• Good knowledge of brand guidelines, tone of voice, and adhering to overarching strategy.

• IT literacy – knowledge of Word, Excel and PowerPoint are essential. 

• Knowledge of website, social media and newsletter content management systems. 

• Ability to work to tight deadlines, and to prioritise workload. 

• Attention to detail and good organisational skills.

• Willingness and enthusiasm to learn, and grow as the face equality movement does. 

• Multi-lingual candidates would be an asset to our work.  

We would particularly welcome applicants with personal experience of disfigurement/facial difference and from other minority backgrounds.

Location: Home-based
Contract Type: Temporary
Contract Length: 18 months
Hours per week: 35
Salary: £36,352 - £38,300 (Depending on location)

Closing Date: 6 May 2024
Interview dates start from: 20 May 2024

When a child is diagnosed with cancer life becomes full of fear, for them and their family. Fear of treatment, but also of families being torn apart, overwhelming money worries, of having nowhere to turn, no one to talk to.   At Young Lives vs Cancer, we help children and young people (0-25) and their families find the strength to face whatever cancer throws at them. Join us and your skills will make a real difference to the lives of young cancer patients. 

About the role

This is an exciting time to join Young Lives vs Cancer as we set up a new Brand Marketing and Communications function including a team of digital experts.

As the Digital Product Officer, you will support the ongoing development and management of the organisation’s website. Help to manage the process for reporting, testing and deploying updates to the functionality. Improve the processes around the creation of content on the website and help manage the back end of the CMS to ensure it is clear and functional.

We would love to hear from you if you have: 

• Experience of developing and maintaining a website to deliver excellent user journeys that meets the needs of our audience
• The ability to manage stakeholders to capture requirements, partnering with teams and offering advice and technical expertise to shape our development needs
• An understanding of the back end of the CMS to create content, build forms, use third party plugins and identify bugs
• Experience or understanding of the processes required for developing and updating content on the website. This includes effective management of the site structure and archiving processes for old content.

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.  

We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation, as well as reflective of the diverse children and young people we support. Click here to find out more about our Diversity, Inclusion, Equity and Belonging strategy.  

Accessibility

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible.  Please get in touch with us if you would like to discuss any specific requirements. 

What we offer

In return for your commitment, we offer a great reward package, which includes generous annual and family/ caring leave entitlements, enhanced pension and employee savings scheme.  

If you join us, you will be part of a community that is committed make a difference to the lives of children and young people with cancer. Young Lives vs Cancer is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. 

You may have experience of the following: Digital Content Manager, Website Development Coordinator, Digital Experience Specialist, Online Content Administrator, Web Content Coordinator, Digital Engagement Officer, Digital Content Strategist, Website Operations Coordinator, Digital Solutions Specialist, Online Experience Manager, etc.

REF-213 017

Digital Analyst

A brand new and urgent contract opportunity has arisen for a Digital Analyst with a strong knowledge of Google Analytics (GA4) and Google Tag Manager to join an award winning, nationally recognised organisation in the charity sector.

This initial 6-month contract will see the Digital Analyst aid in the organisation’s website development project, whilst improving how web analytics are used. If you are currently a Digital Analyst with working knowledge of GA4 and GTM and a keen interest to develop your digital analysis skills, then this is the perfect role for you!

Skills that are required for a Digital Analyst are:

• Experience in Google Analytics (GA4) & Google Tag Manager
• Experience in creating dashboards
• Strong stakeholder management skills
• Willingness to learn and develop

Digital Analyst / Google Analytics / GA4 / Google Tag Manager / Dashboards / Website

Rate: £210-£220 Per Day, Inside IR35

Contract: 6-months (initially)

Location: Remote (office space in London)

Start Date: ASAP

Apply now for immediate consideration regarding this excellent opportunity

Understanding Recruitment is acting as an employment agency for this vacancy.