Administrator Jobs

At Spinal Muscular Atrophy UK (SMA UK) we are committed to supporting everyone affected by SMA so that they have access to the best care, support and treatment and there will be no barriers preventing full inclusion in society.

Our mission at SMA UK is to provide accurate information and a wide range of support services for people affected by SMA, while working to improve access to the best care, services and drug treatments today and funding research projects that can change tomorrow.

The role involves supporting the information, outreach, advocacy and community engagement teams with administrative tasks and ensuring we deliver the best possible support service for people affected by SMA.This is a full-time hybrid role with a minimum of 2 days per week at our head office in Stratford-upon-Avon.

Grants and Programmes Administrator

We are looking for an enthusiastic individual to provide exceptional administrative support for an educational charity and one of the UK’s foremost providers and funders of Outdoor Learning.

Position: Grants and Programmes Administrator

Location: Fairford, Gloucestershire – Hybrid working arrangements would be considered for 2 days per week

Salary: £25,500 per annum

Contract: Permanent, Full time (35 hours per week)

Closing Date: Monday 24 June 2024 at 09:00

Interviews: Monday 1 July 2024 & Thursday 4 July 2024

About the role:

As Grants and Programmes Administrator you will provide Administration Support for the Trust’s grant funded processes, as well as playing a key role in supporting grant funded Learning programmes.

Key responsibilities:

• Provide administrative support and guidance to grant applicants
• Assist in the evaluation and processing of grant applications
• Maintain and improve our Salesforce Information Management System
• Support Programme Managers with onboarding, evaluation, and grant awarding
• Ensure accurate grant summary records for auditing
• Collate programme data for reports
• Prepare agendas and take minutes for programme meetings

About you:

We are seeking an experienced and meticulous administrator with a methodical approach. The ideal candidate will possess well-developed diplomacy and interpersonal skills, capable of effectively communicating with diverse audiences in both informal and formal settings. An appreciation for Outdoor Learning and the benefits of environmental engagement is essential.

Essential Skills and Knowledge:

• Proficient in MS Office (Word, Teams, Excel)
• Comfortable working with financial information
• Experienced in using databases and Information Management Systems
• Understanding of GDPR

If you have a passion for environmental engagement and a strong administrative background, we would love to hear from you.

About the organisation:

The charity’s mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment.

They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks.

Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact.

Other roles you may have experience of could include: Grants Administrator, Senior Administrator (Grants), Senior Research Grants Administrator, Grants Researcher, Trust and Grants Admin, Research Administration, Fundraising Administrator, Grant Programme Administrator etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are looking to appoint an enthusiastic Customer Experience Administrator to join our friendly central team. You’ll help teachers and leaders across the sector to achieve their professional development goals, supporting them with account queries, event bookings, membership renewals and professional status advice. You’ll be making and taking calls and replying to emails, so you’ll pride yourself on your telephone manner, outstanding customer focus and attention to detail. Experience working with CRM systems would be an advantage but is not essential, as we’ll give you detailed training

We are seeking a detail-oriented and motivated Junior CRM & System Administrator to manage the configuration and operation of our Customer Relationship Management (CRM) system. This role involves ensuring the CRM is optimized for data integrity, user efficiency, and effective communication with members and stakeholders. The ideal candidate will have a foundational understanding of CRM systems, be comfortable with data management, and possess strong organisational and communication skills. Experience of CiviCRM is highly desirable.

About Open Age:

Open Age was established in 1993 and we’re now celebrating 30 years of championing an active life for older people. Each week we run a wide range of activities for older people from our own three centres, online and over 60 other community venues. From boxing to ballet, baking to blogging - Open Age’s array of activities improves the physical and mental wellbeing of our members.

What you get in return

You will be working in a passionate and enthusiastic team with a strong vision and ambition in striving to enrich the lives of older people.

We offer 25 days leave (pro rata) plus bank holidays and 1 extra day off for your Birthday and office closure over Christmas.

Employer and employee contribution to pension in line with auto-enrolment pension requirement, 3% employer contribution

Hybrid working, offering a flexible combination of office and home-based working.

Access to the Cycle to Work Scheme through salary sacrifice.

We are London Healthy Workplace Award accredited and proactively invest in the health and wellbeing of employees supporting fair employment practices and a better workplace. 

Regular staff social events.

Training opportunities.

This is a unique and exciting opportunity to build on your operations and project management skills, in a diverse role that has a large impact on our company. 

About Us:

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community. 

At Enable, we value our employees and our culture, focussing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive: 

Benefits:

• 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Free Gym Membership
• Free breakfasts/snacks

Reports to: Operations Manager

Based: Battersea Park - Hybrid and Flexible Working Model

Salary: £29,480 per year

Contract: Permanent, Full Time

Role Overview

This position requires a proactive approach to ensure the smooth functioning of Operations and Facilities across our company. 

The ideal candidate is a self-starter, with proven organizational skills and able to manage time and prioritise workflow according to the fast pace of the role. Office management, operations administration and project management/development experience preferred. The candidate will be able to work independently, while being of support to the whole team; they will have a keen interest in developing in Operations and Project Management, as well as strong customer service experience and upbeat personality. 

Central Services ensures the company operates smoothly and assists in working towards Enables strategic direction. Supporting the various services that make up Enable, Central Services consists of small and high output teams including Human Resources, Marcomms, Operations and Finance. Together, these teams make up the foundation of our business, driving our mission and fostering growth and development. 

Job Purpose

• Review procedures to streamline and increase efficiency, including IT procedures, office management procedures, stock up keep etc. 
• Reception: Post and deliveries collection and dispatch, welcoming visitors and responding to queries. 
• Stock check of the staff shared space, responsible for orders placement and financial spend tracking. 
• Responsible for shared inboxes related to fleet management, operations, maintenance and feedback.
• Managing a central system for monitoring and logging complaints, comments, Freedom of Information Requests making sure all are dealt with in accordance with the procedure and reporting figures quarterly. 
• Tracking insurance claims and accidents report for quarterly KPIs. 
• Manage company performance data, ensuring deadlines are met and reports ready for client.
• Manage the repairs tracker, raising POs and maintaining accurate budget records with input of invoices and purchase orders raised and support mangers with the preparation of financial reports. 
• Collect data regarding current stock, i.e. warranty length, equipment health and durability, etc, to support Operations Manager in developing a more financially strategic approach toward IT equipment 
• Become first point of contact for IT queries, ability to resolve basic IT issues, before escalating to IT service desk. 
• Seeking quotes for goods and services in line with Enable’s Procurement Code. 
• To comply with all Enable Codes of practice and policies and procedures concerning data protection and health and safety. 
• Required to occasionally travel inside and outside of the borough either by driving, cycling or using public transport. Required to drive Enable’s vehicles both in and outside the borough when appropriate.

The successful candidate will have

• At least 1+ year of experience in an Office Management, Operations Administration or Facilities Management position
• Strong customer service skills and the ability to deliver excellent employee experiences
• Experience creating and monitoring databases
• A friendly, positive and helpful demeanour
• Basic knowledge of current Building Regulations and  maintenance/repairs
• A thorough understanding of Health and Safety standards

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.

We’re seeking an Administration Assistant to work alongside the Office Manager to provide Grants, Office and Finance admin support across the organisation to ensure the smooth running of Youth Music’s operations. The successful candidate will be a proactive individual, able to look ahead and plan for what’s coming up. You’ll also have strong IT and communication skills, experience managing multiple tasks and deadlines, with an eye for detail and an interest to work in the charity sector. You must have at least one year’s continuous experience working in a similar role.

Your administrative skills and experience will help us work towards our organisational outcomes; to equalize access and outcomes for children and young people, empower projects and professionals to survive and thrive, and inspire change amongst the creative ecosystem.

You’ll be excited by the opportunity to join the UK’s largest young people’s music charity, working in a varied and busy role within a collaborative, supportive environment.

Key responsibilities

 Office & Finance Administration

• Working alongside the Office Manager to ensure the smooth running of the office.
• Responding to general enquiries.
• Co-ordinating the weekly staff office duties rota.
• Co-ordinating the internal meeting room booking schedule.
• Support the Office Manager to coordinate the prompt and accurate weekly grants and invoice authorisation and payments process.
• Working alongside the Office Manager in the review of supplier’s contracts.
• Preparing the monthly petty cash and credit card reconciliation for authorisation.
• Depositing cheques and cash donations as soon as they are received and recording transactions.
• Overseeing the Finance inbox, monitoring enquiries and invoices.
• Ensuring all finance records are filed accurately and systematically.
• Provide HR administrative support.
• Providing administrative support across all teams as and when required.

Grants Administration

• Coordinate grants programme shortlisting and assessment panel meetings.
• Schedule the Grants and Learning Team enquiry rota, events and 1:1s for prospective applicants.
• Collate photos, music and other digital assets from funded partner reports for use on our communications channels.
• Provide administrative support for our youth participation activities.
• Supporting our work with Funding Advisors, including scheduling training, checking availability, and tracking invoices.

General

• Carrying out all such additional duties as are reasonably commensurate with the role.
• This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform.

Person specification

Essential

• At least one year’s continuous experience working in a similar role.
• Strong administration skills.
• Strong communication and interpersonal skills.
• Proactive approach to completing tasks and problem solving.
• High level of proficiency using Microsoft Office, including Excel and Outlook.
• Strong finance skills.
• Experience of using cloud-based invoice processing/database systems.
• Knowledge of and commitment to inclusion, diversity, equality and accessibility.

Desirable

• Experience in a charity, agency, youth or music organisation.
• Experience in writing meeting minutes.
• An understanding of the principles of data protection.
• Awareness of financial fraud risk management.
• Knowledge of grant making.
• Knowledge of using Salesforce and other databases.
• Understanding of the music education and / or music industries landscape.
• Passion for music and interest in its benefits for individuals and society.

We’re looking for a motivated individual with an eye for detail and accuracy to join our growing team at Basis Yorkshire as Financial Admin Assistant. Basis are a unique and vibrant small charity working with women who sex work and women young people being sexually exploited. We need a new member of staff to support us processing regular financial transactions of the charity and supporting the Finance Manager to ensure the organisation is able to monitor its financial risk and compliant with financial procedures in close collaboration and supervision by the Finance Manager.

• Produce and send invoices for payments owed and monitoring of payments
• Reconcile income from bank statements with invoices (credit control)
• Log incoming invoices and other expenditure onto accounting system
• Monitor credit card expenditure including matching up with invoices
• Responsibility for petty cash float and input into the Fin. Administration system
• Support the completion of funding reports and preparation of budgets for funding proposals
• Supporting the wider finance and admin team incl dealing with general enquiries

Are you looking for a new challenge using your customer service and administrative skills?

Together Trust now has a fantastic opportunity for aHealth & Safety and Facilities Administrator to join their team!

Hours - 37.5 hours

Salary - £23,412.00 per year

Location – Hybrid with a combination of working from the Together Trust Centre, Cheadle, and home working.

Reports to – Head of Facilities and Health & Safety.

The Facilities teamare responsible for supporting effective and efficient facilities management of the Trust’s premises including offices, schools, a college, residential homes, and day centres. Trust services are within the Greater Manchester area.

Tasks within your role include:

• Monitoring and maintaining administrative systems ensuring that the records of the properties are accurate and up to date.

• Liaising with external contractors for example chasing service certificates.

• Dealing with general enquiries from both other Trust services and outside organisations and individuals.

• Collating information and providing reports as required.

• Undertaking routine office work, including word processing for the Head of Service and staff team, includingaccurate and concise minutes of meetings.

• Acting in a discrete and professional manner,always ensuring confidentiality.

You will have a qualification in Administration or equivalent, or a willingness to work towards a relevant qualification. Efficient and accurate keyboarding skills and ability to use Word, Excel, Access and Outlook. You will have high standard of written and oral English. With the ability to prioritise work and use own initiative you will have an understanding of setting up administrative systems including filing and record keeping. 

Why work for us? :

• 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 years after 10 years.
• Generous pension scheme and death in service benefit , up to 7% company pension contributions and up to 6 x basis salary death in service.
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Cycle to work scheme
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
• Access to our Employee Assistance programme for you and adults at your home

To discover the full details of this rewarding role within the Together Trust take a look at our Job Description.

Visit our website -

If this sounds like a place for you and you think you have the relevant skills and experience, we are looking for please get in touch or apply now. We would love to hear from you!

Together Trust has committed to paying all staff a significantly higher wage than the government minimum. By officially registering as a Living Wage employer, we are showing our commitment to our employees, now and in the future.

We may remove this advert should we find the successful candidates prior to the closing date therefore early applications are encouraged.

We currently do not provide sponsorship, but we welcome applications from those who have the right to work in the UK.

The College is seeking to appoint a Safeguarding Administrator and Deputy DSL to support the delivery of high-quality pastoral care in the School, liaising with and working alongside the pastoral care team. The Safeguarding Administrator will be a Deputy Designated Safeguarding Lead and will liaise with external agencies as required.

The successful candidate will provide a high level of comprehensive administrative support for the safeguarding and pastoral care team. You will be a competent IT user with excellent communication and interpersonal skills.  The ideal candidate will be highly organised along with  time management skills and the ability to prioritise and react with competing demands.  Familiarity with current safeguarding and child protection legislation in the UK would be desirable as well as experience of working within a multi-agency or educational environment.

About the role

The Hardman Trust supports people on long prison sentences to take their next steps in life. As the office, grants and programmes administrator your role is to help make this a reality through the day-to-day support of our work. You’ll help to ensure our programmes run smoothly, and that the staff have the administrative support they need to provide a quality service to people accessing our programmes. 

Your role will evolve over time, to reflect the changing needs of the charity, but will primarily involve office tasks (post, inboxes, phone calls), as well as the administration of our various programmes (letter writing, updating the database, record keeping). You will share an office with our office volunteers and one of our programme managers, and you will work closely with the broader team via online meetings.

You'll be based at our Waterloo office, a few minutes walk from Waterloo station. Hours can be flexible. 

About you

With an enthusiasm for our mission, you will be well-organised, motivated and eager to support those we are here to serve. As the first point of contact for anyone calling or emailing the charity, you will be responsive, and have good customer service and communication skills. You'll be proactive, solution-focused, and enjoy helping to keep the charity organised. You'll be happy working on your own, and also alongside others. You'll be at any stage in your career, but with a positive mindset and eagerness to develop and grow as the charity develops and grows.

About us

• Our purpose: We support people on long prison sentences to take their next steps in life so they benefit, their families benefit and the wider community benefits too.

• Our vision: A future where everyone can achieve their potential within and beyond prison.

• Our mission: Specialising in the unique needs of people on long sentences, we provide tailored practical and financial support to help people find belonging, move into work or training, and reach their personal goals.

Read more in the attached person specification and job description

The BNSSG VCSE Alliance exists to enable diverse VCSE organisations to engage and participate in system-wide changes to health and care systems. We are seeking a VCSE Brokerage Administrator to support the development of a Brokerage Framework, working under the VCSE Brokerage Manager. The framework will provide a clear, fair, inclusive and proportionate way for health and social care partners to reach VCSE organisations.

About Us

The Bristol, North Somerset and South Gloucestershire (BNSSG) VCSE Alliance launched in January 2024. It aims to influence and facilitate greater collaboration between the regional health system (BNSSG Integrated Care System) and the Voluntary, Community and Social Enterprise Sector (VCSE). It seeks to do this by enhancing the role of the VCSE sector in the delivery and transformation of wellbeing and health, and cementing our sector’s role as a key strategic partner in the planning, design and delivery of health and care, in its widest possible definition.  

The co-design of a new ‘VCSE Brokerage Framework’ with colleagues from the Integrated Care Board (ICB) and System (ICS) is a key priority for the VCSE Alliance in 2024-25. The aim of the Brokerage Framework is to provide a clear, fair, inclusive and proportionate way for health and social care system partners to reach a diverse range of VCSE organisations. The intention is that will be a new process by which grants and opportunities can be distributed to the sector. 

This is a really exciting time to join the Alliance and support the delivery of a new innovative process which has the potential to be transformative for Bristol, North Somerset and South Gloucestershire. 

The Role:

The VCSE Brokerage Administrator's role is to support the further development, piloting, and preparation for launch of the VCSE Brokerage Framework. The role will work closely with the soon to be recruited VCSE Brokerage Manager and the current VCSE Alliance team. Ensuring that we have a clear, efficient and effective administrative process for the Brokerage Framework will be fundamental to its success.

About You

We're looking for someone who has experience of working in an administrative role who can bring a high level of competency, efficiency and organisation. You'll need to be able to work independently and use your own initiative at times, whilst being able to work with colleagues from multiple organisations.

You are an organised individual with a successful track record of administration and project support. Your skills include:

• Ability to develop and manage office systems, databases, and processes
• Strong organisational and time management skills
• Ability to work on own initiative and organise own workload without supervision
• Ability to work with and maintain confidential data and information

The Details

• Location: Bristol, United Kingdom (Hybrid)
• Contract: 12 months, with potential for extension
• Salary: £28,383 per annum (FTE) - £17,259.93 (pro rata)
• Hours: 22.5 hours per week.

Our approach

We take a highly supportive, flexible approach to enabling people to excel within their roles, and to reach their full potential. Examples include:

• Flexible working - we encourage people to put in flexible working requests where this supports their needs, including caring duties, long-term health conditions, or wellbeing.
• Hybrid working - 60% in the office or community venues and 40% work from home is typical for full-time staff.
• A core day in the office for all staff (Tuesday) to ensure that hybrid working works well, facilitating the quick conversations and team discussions that benefit from being face-to-face. The team also organise optional weekly team 'wellbeing' lunches to bring people together.
• We don't book any team meetings before 10am or after 4pm as we anticipate working around different people's flexible needs and we don't want you to miss out if you need a late start or an early finish.
• We aim to ensure that everyone can bring their whole selves to work with a workplace culture that embraces diversity and recognises the benefits of a diverse team for us all.
• We offer you a highly collaborative workplace with lots of discussion, knowledge-sharing, a collective approach to solution-finding and a shared sense of purpose.

An interesting and varied support role. The successful candidate will have excellent administrative skills, and be highly organised, with excellent time management skills and the ability to juggle a variety of tasks. 

The key duties and responsibilities are:

• Providing administrative support to the management team
• Ensuring information from contractors is uptodate
• Providing information to supporters about HCCN’s programmes and services 
• Updating HCCN’s Mailchimp database
• Processing new user applications and managing individual treatment waitlists
• Updating master documents 
• Filing using Google cloud based storage 
• Monitoring HCCN’s generic email accounts and responding appropriately
• Arranging Trustee and operational meetings
• Preparing agendas and papers for Trustee/operational meetings
• Taking minutes of Trustee/operational meetings

The role is hybrid. The nature of this role will require flexibility to meet work needs as they arise. The successful applicant will be required to work at our Bradbury House location when we hold operational meetings. The address is Mayfield Road, Huntingdon, PE29 1UL.  The time commitment is 10 hours per week at the rate of £20 per hour, working from home and virtually with travel across Huntingdonshire.

You will act with integrity and respect. We need you to be confident, proactive, to seek out and listen to what people are doing and want to do.

You need to know and care about people with cancer and the issues that affect them.

At HCCN we commit to:

• Listening first - to fully understand the wants and needs of our clients and volunteers
• Maintaining confidentiality, at all times
• Remaining alert to the latest tried and tested ways to help people diagnosed with cancer
• Collaborating with reputable partner organisations – to achieve win, win, win solutions
• Ensuring we demonstrate legal and financial compliance – good governance
• Focus our passion on doing the things that will improve the quality of life of our clients

Hours: Full- and part-time positions (part-time: Mon – Weds, 22.5 hours per week; full-time: 37.5 hours per week)

Contract: Permanent

Location: Hybrid – CAML Offices/ home working, minimum of 3 office days a week

Salary (pro rata for part-time): £25,642.50 FTE

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

Deadline: 6pm, Thursday 27th June 2024

Citizens Advice Merton and Lambeth is the leading advice charity supporting individuals and families primarily across the London boroughs of Lambeth and Merton.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

Citizens Advice Merton and Lambeth is looking to recruit Adviceline Support Officers (full- and part-time) to join our team. If you are passionate about supporting individuals in need, have excellent communication skills and are interested in joining a dedicated professional team we would love to hear from you. 

As an Adviceline Support Officer you will:

• Use your skills and experience to help others in need by phone and online

• Be the first point of contact for clients contacting our Adviceline

• Receive comprehensive induction and ongoing training

• Work closely with wider team members and other charity services

• Be a member of our friendly and supportive charity team

On successful completion of office based probation, this role will be a minimum of 3 office days a week. When office based the Adviceline team works from our Mitcham office, but you could also be asked to work from our Kennington or Morden Offices.

Our offices have excellent public transport links and Mitcham also has a carpark. We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands.  

Main duties and responsibilities

• Support clients contacting Adviceline for information, support and advice

• Support clients on the phone and online using sensitive listening, supportive and questioning skills.

• Identify key information about the problem including time limits, key dates and any requirement for urgent advice or action (using Citizens Advice information, scripts and other diagnostic tools, as appropriate).

• Using information resources, tools and knowledge of local and national advice support services, identify and agree the appropriate next step, taking into consideration the client’s ability to self-help, the complexity of the problem, the potential consequences and local resources.

• Refer clients appropriately (both internally and externally) in accordance with clients’ needs, following agreed protocols.

• Provide excellent customer care and support to anyone who calls, dealing professionally and empathetically with challenging, emotional or distressed customers

• Use IT and client management systems effectively to book appointments, send information, make referrals and record actions. 

• Work with the  wider charity team and other organisations to ensure clients are supported with related advice issues

• Ensure all work is fully compliant with our policies and procedures

• Assist and contribute to charity’s communications, research and campaigns work

• Professionally represent Citizens Advice Merton and Lambeth

• Other duties as requested by your team manager or senior managers

Professional Development

• The successful applicant will receive comprehensive induction to the charity and our work.  We support team members in their professional development to ensure we’re up to date with latest national policy and legislative changes, charity policies and procedures, and undertake appropriate training as agreed with your line manager.

Person Specification

• Experience of working with the public either via phone, online or face-to-face (essential)

• Excellent communication skills (essential)

• IT competency and experience (essential)

• Experience of working within a staff and volunteer team (desirable)

• Experience or understanding of advice issues (desirable)

• Knowledge of client management systems or Casebook (desirable)

• Experience of using and navigating recognised support websites (desirable)

• Ability and willingness to work as a member of wider charity team

• Understanding of, and commitment to, the aims and principles of the Citizens Advice service and our equality and diversity policies.

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to read the full job description and find out how to apply. 

The deadline for applications is 6pm, Thursday, 27th June 2024. Shortlisted applicants will be invited to an interview on either Thursday 4th or Friday 5th July 2024. 

If you do not hear from us, we are afraid that your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

About The Role

Closing date: 1st July
Location: This is an office based position based in Plymouth.
Contract: This is a fixed term opportunity until end of December 2024.
 
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

We are looking to recruit a Fundraising and Marketing Support Administrator to perform a range of vital functions under the supervision of the Fundraising and Marketing Support Officers.
 
Working within the Supporter Experience Department, you will be able to provide first class services to our supporters, staff and volunteers, providing excellent quality of administrative assistance. You'll be able to manage a vast range of queries from our customers, assistance in managing any complaints or concerns from our supporters, respond to queries from colleagues both within the team and the wider department.
 
In this role, you will need to be fluid in your approach and be comfortable to adapt to as each queries are different in their scenarios so you'll need to be comfortable in responding to our supporters both via phone and email. We also tend to receive onsite visitors from our supporters, giving donations or seeking more information so communication and strong customer service skills are essential.
 
Note: this is a office based position, located in Plymouth.
 
Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.

We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.
 
About you

- We’re looking for someone with a great personality who can become a key person in our friendly team. 
- A strong sense of compassion and empathy, as you will deal with sensitive situations from our supporters, staff and volunteers on a regular basis
- Verbal and written communication skills to liaise with a diverse range of stakeholders, our supporters and volunteers.
- Have a strong background in customer service, delivering and creating a first class experience for our supporters and teams.
- Experience of using a contact management database would be beneficial, in addition to excellent ICT skills. 
- Attention to detail and a determination to produce and maintain a high standard of work. Data quality is key to the role.
- Ability to manage a varied and challenging workload and have experience of working to deadlines.

About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.