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Top job
Citizens Advice Staffordshire North and Stoke-on-Trent, Multiple Locations (On-site)
£ 25,301 p.a. full time, pro rata for part time
Ensure the delivery of a high-quality advice via phone and webchat.
Posted 4 days ago
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Closing today at 23:30
ECHO, SE1, London (Hybrid)
£31,000 PA Pro Rata, Actual 24 hours £18,600pa or 32 hours £24,800pa
Children's heart charity seeks experienced Engagement and Income Coordinator who enjoys a 'no-two-days-the-same' working environment
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Page 25 of 117
Leek, Staffordshire (On-site)
Stoke-on-Trent
£ 25,301 p.a. full time, pro rata for part time
Part-time (33 hours per week)
Contract (31st December 2025 (due to current funding))
Job description

Citizens Advice Staffordshire North and Stoke on Trent is looking for Advisors to deliver the Universal Credit: Help to Claim Service. Currently funded until December 2025. You will be responsible for ensuring the delivery of a high-quality advice via phone and webchat.

You will have:

  • The ability to work within aims, principles and policies of the Citizens Advice service
  • Experience and a working knowledge of the main generalist advice areas but with particular reference to benefit advice and Universal Credit
  • Good communication skills
  • High level of IT literacy including the general use of the internet and to deliver webchat
  • The ability to prioritise and plan work to meet deadlines under pressure

Interview date:  to be arranged.

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER.

Application resources
Posted by
Citizens Advice Staffordshire North and Stoke-on-Trent View profile Organisation type Registered Charity
Posted on: 30 May 2025
Closing date: 29 June 2025 at 23:30
Tags: Advice / Information, Communications, Advocacy, Customer Service, Customer support, Social / Support Work