General Manager Jobs in East Of England
Purpose of the job:
This key role in our fundraising team will be integral in helping the team meet our ambitious targets. Working predominantly on Trusts and Foundations applications, leading the development and submission of high-quality proposals, with opportunities to work across additional income streams. The postholder will be responsible for securing grants, developing relationships, providing excellent stewardship to funders, and working collaboratively with colleagues.
Key responsibilities include:
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Identify and maximise opportunities to raise funds – focusing on charitable trusts and foundations.
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Research and maintain a pipeline of prospects.
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Contribute to the achievement of ambitious team income targets.
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Create compelling, accurate and bespoke funding proposals, to a high quality and submitted on time.
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Build effective relationships with existing and potential funders to secure long-term funding and support for Kinship’s work.
Essential requirements include:
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Experience of successfully securing five figure grants from charitable trusts, foundations, and/or major donors.
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Excellent writing and presentation skills with the ability to interpret and communicate complex information.
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Excellent attention to detail and methodical approach.
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Experience of developing and maintaining internal and external relationships.
Key dates:
- Closing date: 5pm on Thursday 13 June 2024
- Interview date: Thursday 20 June 2024 - in-person, Vauxhall
To apply: We will ask you for your CV and to respond to the following four questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question. Once this is complete, both will be reviewed together. You will have 250 words per answer.
- When have you developed and maintained relationships in a fundraising/income-generating role? What are the key skills you used when establishing these relationships?
- If you were offered the role, what would you prioritise in the first three months and why? Tell us about what you would need to find out and how you would approach the role.
- Describe how you have achieved and exceeded income targets in a similar role.
- Describe how your experience and values are a good fit for this role.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
EDUCATION FOR ALL MOROCCO has been fundrasing for over two decades, to enable girls living in the High Atlas mountains to access fulltime education, by providing boarding accomodation near to their senior schools. Five of our six houses were destroyed in the September 2023 High Atlas earthquake. Miraculously they were all empty at the time of the disaster. Due to the extraordinary generosity of donors, EFA has substantial funds to support an extensive program of rebuilding
As Finance & Operations Administrator you will have a key role to play working closely with the trustees and Head of Fundraising & Communications to co-ordinate activities, to ensure day to day operations in the UK run smoothly.
The role as advertised covers a broad range of activities. However there will be peaks and troughs of workload.
This job is for you if you are:
- A qualified accountant or bookkeeper with experience of Xero ideal (training can be provided).
- Confident working with Microsoft Office (Excel & Word) & Shared drive (eg, GoogleDocs).
- Comfortable working with a variety of IT packages, or learning how to do so
- Very organised, able to take the initiative, able to work independently.
- Experienced working in a small but ambitious organisation, or are confident you can adapt to such an environment
- Able to be flexible in terms of work load.
In a typical month you’ll:
- Support the Chair of Finance; preparing monthly accounts. Processing receipts and payments for bank reconciliation; invoices and expense claims. Filing finance documentation. Maintian the restricted v unrestricted donation records, Gift Aid schedules, HMRC returns.
- Support the Head of Fund Raising and Communications, liaising with donors (sending receipts, requests for information), researching potential donors, preparing grant applications, ordering brochures and marketing information. Acting as a day to day point of contact.
- Support the Chair and Vice Chair of Trustees; helping to prepare and distribute monthly meeting agendas, supporting papers, co-ordinating virtual meeting schedule, drafting and distributing minutes, .-
- Support the Chair of Governance ensuring Trustee and Staff Handbooks (policies and protocols), risk register, are uptodate and accessible via the website portal. Lead the administration process for the recruitment of trustees and staff, including the preparation of candidate packs, advertising, induction. Oversight of the EFA Partnership Agreements.
- Support the Chair of Educaton re liaison with relevant external auditors (safeguarding, health and safety, risk). Linking with Moroccan partners to agree on timing and arrangements for audit visits. Ensuring reports are available to trustees as agreed.
- General ad hoc support to trustees, staff and external stakeholders as required.
Position: Finance & Operations Administrator
Responsible: to The Chair of Finance
Location: Remote
Hours: 20hrs per week (flexible).
Salary: £24,000£30,000 per annum. Pro Rata 0.3
Annual leave and benefits:
28 days annual leave for fulltime (not including bank holidays) (pro rata)
Pension Scheme with matched contributions of 6% after 3 months
How to apply
Click the Quick Apply button below. You’ll be asked to submit a CV and answer a few short screening questions about your relevant skills and motivations.
First-round interviews will take place in the week commencing 24th June.
Closing date 19th June 2024.
EFA is committed to safeguarding children. We are looking for people that can bring different perspectives and experiences. We are unable to offer visa sponsorship to candidates living outside of the UK
We want to give girls from rural Morocco the chance of a secondary Education because we believe that everyone has the right to an education.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Step into a transformative journey with Working Options. We're on a mission to empower young people aged 14-19 across the UK, and you can help make a real difference. As a Project Coordinator you'll play a crucial role in connecting volunteers with schools and fostering impactful relationships, all while working within a dynamic, entrepreneurial environment.
We believe in inclusivity, trying new things, setting high expectations, and creating real opportunities for young people. With the support of our experienced team and dedicated trustees, you'll have the chance to shape young people's career ambitions.
If you're passionate, self-motivated, and eager to contribute to a great mission, this is your chance to join a team that's helping young people to transform their career and life chances.
Don't just take our word for it, here's what one of our young people had to say:
"My personal experience has been exceptional. There is a collaborative atmosphere, and it is truly empowering to be part of a charity that values student input and involves us in decisions that directly affect our lives." – Working Options Alumnae.
Find out more about the role, and hear from our Chief Executive about our charity's ambitions.
Person specification
We are looking for someone who:
* Has a passion for our cause.
* Is fully committed to equality, diversity, and inclusion.
* Is self-motivated.
* Has excellent attention to detail.
* Can juggle multiple priorities, sticking to deadlines and flagging when priorities need reviewing.
* Has a flair for developing great relationships, particularly with schools and colleges.
* Is proactive and tenacious, able to seek out new opportunities and remain resilient.
* Is creative and likes coming up with new ideas.
* Is ambitious for themselves and for the charity.
* Has high computer literacy.
While we don’t specify this in our person specification, we are particularly interested to hear from applicants who have experienced some of the challenges that young people across the UK face today.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a MEAL specialist who is, at heart, a peacebuilder. You’ll deputise for the Regional Director as needed, and work collaboratively as a key part of the Regional Leadership Team to shape the strategic direction of Concordis’ future work across the Central African region.
As Regional Head of MEAL, your work will go above and beyond reporting to the donor on logframe outputs and outcomes to the donor, as important as those are. With your extensive peacebuilding experience, you’ll work with the team to develop and implement sophisticated metrics for measuring these changes over time. You’ll feed this information back into programme delivery, to ensure programmes remain accountable to the wider population and adapt to the rapidly changing and fragile contexts in which we work.
You’ll also use your flair for writing and your publishing skills to produce more informal news items, telling stories of the impact of our work, and publicising the recommendations that come from dialogues we facilitate. This will help us amplify voices that are often ignored by decision makers, leading to evidence-based policy making.
Role Duties and Responsibilities:
Develop and implement the programme’s monitoring and evaluation systems
Develop and oversee the systems to monitor and evaluate activities and their impact
Evaluate and enhance existing data collection tools used during previous monitoring exercises
Evaluate and enhance existing metrics to measure attitudinal and behavioural change resulting from programme activities.
Design the implementation plan to monitor and evaluate programme delivery.
Contribute to the development of Concordis’ peacebuilding methodology, policy, strategy and monitoring and evaluation.
Responsible for programme monitoring and evaluation
Ensure the programme adapts and evolves to meet the needs identified, remaining accountable to communities affected by conflict.
Monitor against performance indicators to check that the project is delivering as planned. Identify issues and agree action plans to address.
Monitor against the Theory of Change and ensure the programme is achieving the intended impact. If not, identify what needs to change and how to create that change.
Capture learning and identify what worked, what didn’t work and what we’d do differently next time.
Responsible for producing timely internal and external reports
Lead the MEAL team to produce monthly and bi-annual donor reports on all regional programme activities.
Generate clear, professional and visually attractive reports that explain the impact of our work and the recommendations from our dialogues.
Work with the Communications team producing informal news items, telling the story of the impact of our work and publicising the recommendations that come from dialogues facilitated by Concordis.
Create a culture of accountability and learning across the Regional Team
Lead on ensuring staff across the programme understand the role of MEAL in their work and have the skills to operate the required systems and capture the data.
Deliver training and coaching on our approach to MEAL, techniques and tools to the wider team.
Leadership responsibility in the Regional Team
Deputise for the Central African Regional Director in their absence.
As part of the regional Senior Leadership Team oversee the work and staff teams in the regional hubs in CAR, Cameroon, Chad and Sudan.
Concordis works alongside those involved in or affected by armed conflict, helping them find workable solutions.
The client requests no contact from agencies or media sales.
About the team:
Kinship is in the third year of delivering the first national peer support service for kinship carers in England. We have created 145 peer support groups and supported and trained kinship carers to create and lead their groups in a way which meets their needs.
With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:
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creating 90 new sustainable peer support groups in areas of most need over 21 months;
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sustaining and developing the current 145 existing groups; and
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providing support and help to build a sustainable and welcoming community for all peer support groups across England.
This role will coordinate the ‘hub’ resources and content with a focus on supporting sustainability and building resilience of peer support groups and their leaders. Specifically, this role will manage an ‘online hub’ for support group leaders and provide an excellent ‘customer experience’ for all support group leaders. You will support the hub innovation.
Together with the Peer Support Hub Lead you’ll take a human centred approach to working with group leaders to develop a central hub of accessible and useful resources and activities (for in person and online). You’ll build good relationships with support group leaders, building in their insight to develop resources and activities that will support them in their role.
You’ll help kinship carers to sustain their groups, working with colleagues across Kinship to promote consistent access to services and activities (training, programmes, information, advice and campaigns), ensuring a joined-up user experience.
About the role:
The role of the Peer Hub Coordinator will provide operational delivery of the Peer Support Hub. With excellent marketing, communication and digital skills this role will work with the Peer Support Hub Lead to develop an ‘in person’ and online peer support community.
In this context, your role supports the centralised ‘hub’ of the service, delivering an exciting programme of training, speakers, toolkits and resources to help peer support group leaders develop, build and sustain their group well. This will be building on and innovating the current Support Group Network.
Your role will support group leaders to feel connected and supported, learn from each other and build a powerful and resilient peer community.
The type of person we're looking for:
Super organised, you are someone who uses their initiative, anticipates challenges and proactively provides seamless solutions.
You’ll be comfortable with using digital technology and tools to build communities and develop resources. You’ll be curious about digital community tools, and you’ll want to work closely with our digital and content team to develop an amazing online experience.
You’ll also be a people person – understanding how building ‘in person’ relationships is key to unlocking community power for kinship carers.
You’ll be the right-hand person to the Peer Support Hub Lead making sure we deliver a really brilliant experience.
Key responsibilities include:
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Operational delivery, innovation and management of a dedicated online and in-person peer support ‘hub’.
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Building direct and positive relationships with support group leaders.
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Roll out mechanisms and tools to support groups to remain sustainable including but not limited to; informal buddy matches, online hub for support group leaders, monthly e-news, monthly speakers, themed specialist training (like setting up a safe Facebook group / promoting your group) and celebration events.
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Facilitation of regional network meetings.
Essential requirements include:
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Experience of developing jargon-free content for different audiences and channels.
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Experience of providing project support, delivering plans on time and evaluating outcomes.
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Experience of stakeholder communications and building relationships with stakeholders (e.g. beneficiaries and partners).
Key Dates:
- Deadline - 12pm on Tuesday 11 June 2024
- Interviews - Wednesday 19 June 2024
How to apply:
We will ask you for your CV and to respond to the following four questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together until the end and will be marking on the strength of the response to each question. You will have max 250 words per answer.
Questions for application (along with CV):
- Why you want to work at Kinship in this role, and how do your values align to the Kinship ones? Please include a bit about your experience in this section related to the job description.
- In this role, you’ll be part of the operational delivery, innovation and management of a dedicated online and in-person peer support ‘hub’. Give one example from your past experience, of where you’ve been part of delivering a similar service. What was your role and what did you achieve?
- You’ll be responsible for managing a content plan for the ‘hub’. How would you approach this and what tools might you use?
- We’re looking for someone who is really organised, shows good initiative and can ensure user experience and co-production are embedded in the design and development of the hub. Can you share one relevant example from your past experience which demonstrates your project management and participation approach?
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description
Title: Operations Support Administrator
Reports to: Associate Director of Business & Operations
Based: Remotely - however must be willing and able to travel as and when required to meetings and events.
Job Purpose: To provide confidential operational administrative support to Senior Management and all areas of the Charity.
Key Responsibilities:
· Manage and oversee organisations database to ensure clean and clear data is being recorded and stored accordingly, draw down monthly reports for Senior Management using BI Reporting and disseminate to data inputters any errors for correction.
· Collate websites update requests and liaise with Communications Team to instigate the changes.
· Proofreading and final point of sign off before Senior Managers.
· Administrative assistance and attendance at annual events/programmes such as World Heart Rhythm Week, Global AF Aware Week, Heart Rhythm Congress, Heart Rhythm Updates, and any other event/programmes or initiatives.
· Diary Management for the senior management team
· Minute taking and writing for Senior Management.
· Management of travel arrangements. Scheduling and tracking domestic and international travel itineraries within several time zones for senior management.
· Management of deadlines for Senior Managers/Coordinators and prompting the team where necessary.
· Supervise the General Administration team to ensure completion of their tasks to a high standard before signing off on their work.
· Assist in answering calls as and when required, taking messages when necessary. Screening and responding as appropriate to incoming emails or calls.
Person specification:
- Educated to GCSE level
- Excellent verbal and written communication skills
- Competent in Microsoft Word and Excel
- Excellent organisational skills, with the ability to prioritise and manage own workload
- Can undertake a wide variety of tasks and multi-task with ease
- Ability to work on own initiative
- Good attention to detail and accuracy
- Can work flexibly, and as part of a team
- Methodical and thorough approach to work
- Friendly and polite
The client requests no contact from agencies or media sales.
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.
As the Insight and Analysis Lead, you will play a crucial role in harnessing data to inform and enhance the impact of our programs and initiatives. You will be responsible for leading and growing the insights team, managing stakeholders, extracting and analysing data using SQL and other tools, and creating meaningful visualizations using tools such as PowerBI or Tableau. Your insights will drive strategic decisions and help us better understand and serve our community.
Fixed term 12 months, 35 hours a week
Location: Here East or another Scope office with flexibility to work from the office and from home.
The role
As Insight and Analysis Lead, you will:
- Collaborate with internal and external stakeholders to gather data requirements, understand their needs, and communicate data-driven insights effectively.
- Utilize SQL and other tools to extract, transform, and analyse complex datasets, identifying trends, patterns, and opportunities for improvement.
- Create interactive and visually appealing dashboards and reports using PowerBI, Tableau, or similar tools to present data insights to various stakeholders.
- Generate regular and ad-hoc reports that provide actionable insights to support decision-making at all levels of the organisation.
- Ensure data accuracy, consistency, and reliability by implementing data quality checks and validation processes.
- Translate data findings into actionable recommendations, helping shape the charity's strategy and initiatives to better serve individuals with disabilities.
- Collaborate with cross-functional teams to integrate data insights into program planning and execution.
- Undertake any other delegated duties or tasks within the responsibility of the post.
- Ensure equality, diversity and inclusion and the voices of those with disability are considered in all aspects of the post
- Ensure compliance with charity policies and all relevant legislation.
- Demonstrate behaviours in line with the charity values and maintain the reputation and standing of the charity
For more information about the role’s responsibilities, and the skills and experience required please use the apply button to go to the full job description on the Scope website.
About you
You will:
- Be a competent, efficient user of Microsoft Dynamics 365 technology – especially for managing and manipulating data.
- Have experience of reporting suites such as Power BI and a knowledge and expertise using SQL and Azure.
- You will be able to show proficiency in using R and/or Python for data exploration and analysis, showcasing your ability to work with diverse datasets and apply statistical techniques.
- Shown experience in building and leading an insights team and function which will produce reporting to inform decision-making
- Knowledge of relationship database functionality and data architecture as well as strong Data Protection Act/GDPR/PECR.
- Have strong marketing data/segmentation selection experience
- Have the ability to communicate technical concepts and issues to non-technical stakeholders in a clear and simple manner.
- Be able to find solutions to complex data problems.
- Have strong Excel skills.
- Have experience in recruiting, managing and developing colleagues to live our values and work within Scope’s HR and operational policies and procedures.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Please make sure you explain in your application, with examples, how you can meet these important skills.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 27 days holiday plus Bank Holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
Location: Remote (based in England & Wales with occasional travel required)
Salary: £33,065 - £36,380 pro rata
Hours of work: Full-time (open to 4 days part-time)
Contract type: Permanent
Why work for Kids Matter?
- Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
- Remote working contribution – receive £40/month pro rata towards the costs of working from home and/or using a co-working space.
- Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
- Flexible working across weekdays to suit your schedule.
About us
Kids Matter is one of the UK’s fastest growing children’s charities.
Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.
Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.
We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.
About the role
The Partnership Development Lead role involves:
- Shaping and delivering Kids Matter’s national partnerships strategy
- Pioneering, networking and building relationships with church networks & denominations across the UK
- Engaging churches & charities on the journey to partnership
About you
Do you love sharing vision and motivating others for a cause? Are you a strategic thinker and confident delivering outcomes? Can you build relationships and network effectively with church networks and charities across the country? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?
Then we would love to hear from you!
How to apply
You can apply for the Partnership Development Lead position by clicking ‘Apply via Website’ and completing a copy of our online application form.
The deadline for applications is 9am on Monday 10th June 2024. All successful and unsuccessful applicants will be notified by email.
We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.
If you have any questions, please refer to our recruitment FAQs document. If you would like any application and interview support or you need any reasonable adjustments throughout the application process, please contact Katie Washington (Operations Assistant).
Please see the job pack for more details on the role and application process.
The client requests no contact from agencies or media sales.
Location: Home Based
Salary: £16,500 (£27,500 FTE)
Hours: 21 hours (3 days per week)
Department: Business support
Job Type: Part time
Contract Type: Permanent
Do you want to join an organisation committed to addressing low literacy and numeracy levels amongst people in the criminal justice system?
We’ve made substantial progress as we implement our new strategy, with improvements and expansions to our delivery model and a renewed vision and mission. To support our recent growth, we are recruiting for a new part time Finance Officer to help us effectively manage our day-to-day financial processes and provide financial and administrative support to our growing team of staff and volunteers.
Working closely with colleagues across the charity, your responsibilities will include the processing of purchase invoices and expenses, raising of contract invoices, assisting with budgets and forecasts and supporting our Income Generation team with their finance needs. You will also have the opportunity to contribute to various finance projects and strategic initiatives.
It is essential that you have strong organisational skills, excellent attention to detail, good communication abilities, and a proactive attitude towards assisting with diverse finance tasks. Ideally you will possess a formal accounting qualification (AAT or equivalent) or be able to demonstrate a strong understanding of basic accounting and bookkeeping. Underpinning this will be the ability to build relationships, and personal qualities that include persistence, determination and a problem-solving approach. We want to hear from applicants who are as committed to the cause as we are.
This is a home-based role but may require occasional travel around the UK including overnight stays.
Employee benefits include a company contribution to pension scheme of up to 5%, 18 days holiday (30 days FTE) plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions.
The closing date for this role is Monday 17 June 2024 at 5pm and interviews are planned for the w/c 24th June 2024.
REF-214 458
Senior Complaints Handler / Senior Engagement & Insight Officer
Hemel Hempstead (Hybrid/Smart Working)
Salary £37,742.00 Per Annum Plus Benefits
Fixed Term Contract (Maternity Cover 12-18 months)
37 hours per week (Monday – Friday, Flexibility Negotiable)
Thrive Homes is seeking a highly skilled and motivated Senior Engagement & Insight Officer to join our Customer Services department.
As a vital member of our team, your principal duties will be managing our Complaint Handlers and supervising all service requests. You will be responsible for ensuring that processes are in place to expedite the resolution of service requests.
Additionally, you will provide comprehensive advice and guidance in accordance with Thrive's Complaints Policy and the Housing Ombudsman Code, thereby effectively supporting the team and the broader business. By collaborating with the wider business, you will ensure that complaints are resolved on time, issues are mitigated, high-risk cases are identified, and trend information is provided.
Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices.
Other Responsibilities:
- Handling all complaints from receipt to resolution including liaising with customers, diagnosing, logging, monitoring, responding to and quality checking
- Investigate and gather case files for Housing Ombudsman enquiries. Co-ordinate and carry out case studies and self-assessments for Housing Ombudsman reports, sharing lessons learned with the business.
- Support the Customer Experience Lead in ensuring that Thrive remains compliant with the Housing Ombudsman Code of Complaints.
- Scrutinise and summarise customer feedback and produce reports which highlight trends and lessons learned for Leadership Team and wider business.
- Engage with customers directly by leading focus groups and holding customer voice events both in person and online
- Co-ordinate and analyse customer surveys and feedback
- Contribute to delivering Thrive’s customer ambition.
Requirements:
- Line management experience
- Technical expertise in complaint management, customer service, and quality assurance is essential.
- Ability to role model our core behaviours, with a focus on trust and respect for everyone.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Excellent Microsoft Excel skills
- Ability to work independently and as part of a team.
- Flexible and adaptable to change.
Benefits:
Thrive’s Top 10!
- Annual Leave - 25 days per year increasing by length of service (up to 30 days)
- Buy or sell annual leave
- Generous family friendly provision
- Pension - Thrive Homes will pay double your contribution (up to 10%).
- Discretionary Bonus
- Life assurance - a payment of 3x your salary
- Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services.
- Virtual GP Service (available 24/7)
- Wellbeing reward scheme (earn vouchers through a health app)
- A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different!
All roles at Thrive are subject to a basic DBS check.
Closing date: 12th June 2024
Interviews Dates: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
About Thrive
Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We manage over 5,000 properties and are continuing to build new homes each year.
Thrive’s Approach
Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people.
Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community.
As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Norfolk Hospice Tapping House is a leading provider of palliative care services in Norfolk. We are an independent charity who delivers innovative and specialist rehabilitative therapy, end of life care and bereavement services.
Following a thorough review of our current marketing and fundraising practice, the Hospice is looking for an innovative and forward thinking Content and Media Officer to work as part of our Marketing and Communications Team. The post holder will be joining the charity at an exciting time of brand repositioning, which you will help to facilitate internally.
You will be driven, detail-oriented content creator, responsible for producing high quality outputs for our business. You will update existing material, generate novel work and identify new ways to reach audiences, appealing to group interests by creating engaging material. You will inform the strategic direction of the Hospice’s marketing as well as executing the plan and promote collaboration between internal stakeholders to ensure consistency of outputs. Reporting to the Director of Fundraising and working closely with your colleagues both clinical and non-clinical, you will champion the Hospice’s refreshed brand profile, develop media relationships and promote the leading services that the Hospice provides.
The client requests no contact from agencies or media sales.
Job Title: Financial Controller
Location: Hemel Hempstead
Salary: Circa £40k pro rata. DBS checks are required.
Job Type: Part Time, Permanent. 22.5 hours per week (Office days 2, 1 day choice of homebased or office)
About us: Playskill is an award-winning specialist early intervention charity supporting pre-school children with physical disabilities and delays, and their families, in Hertfordshire. We are the only charity providing this type of support, free of charge, in the county.
Since 2006, our highly qualified and experienced team has supported over 440 physically disabled children and their families to access specialist therapy, advice and support, with the end goal of supporting the children to reach personal development milestones and to achieve better life outcomes.
About the role:
Skills and Experience Required:
· Previous experience as a Financial Controller in a similar role
· Experience in preparing monthly management accounts and year-end accounts for
audit
· Solid knowledge of financial and accounting procedures
· Excellent organisational skills, able to prioritise and manage work to deadlines.
· A team player, proactive in supporting and communicating with finance and non-
finance colleagues
· Part-qualified from a recognised accountancy body
· Experience with Xero
· Experience in overseeing payroll processes
What we can offer you:
The role is for 3 days per week, we will require you to be office based (Hemel Hempstead) on a Tuesday and Wednesday with the third day worked flexibly/remotely. You will be part of a supportive Senior Management Team helping to drive growth as we plan for the next 5 years of our development.
Benefits:
· Wellbeing support
· Supportive colleagues
· Pension
Diversity statement:
Playskill is an equal opportunities employer and has a high number of team with caring responsibilities and is keen to encourage applicants from a diverse number of backgrounds.
Safeguarding statement:
Playskill is committed to the safeguarding and welfare of all children and young people. We expect all staff to share this commitment. Playskill has a full safeguarding policy and expects all staff to undergo safeguarding training.
Deadline for applications: 9am, Thursday 13th June 2024.
Interview date: Thursday 20th June 2024.
Interview location: Hemel Hempstead
Reg Charity no 1198233 (formerly 1122745). Funded by The National Lottery Community Fund.in
The client requests no contact from agencies or media sales.
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a vibrant outward thinking and dynamic Project Co-ordinator who is self motivated and can work with minimal supervision on an exciting project that will provide evidence and information for future funding applications.
Overall Purpose of the role:
The Project Co-ordinator will be responsible for liaison with the Project Team and consultants on the delivery of a number of studies and activities as part of a National Lottery Heritage Fund award.
Key Tasks and Responsibilities:
Role Specific
· New Jetty Project
- Lead on the New Jetty Project reporting to the Project Manager/Assistant Project Manager
- Revising project work plans for the Jetty Project as appropriate, to meet changing needs and requirements with Management Team.
- Business Plan and Feasibility Study
- Supporting Project Manager and Assistant Project Manager on managing the day-to-day operational aspects of The National Lottery Heritage Fund resilience project.
- Ensuring the Management Team keeps to schedules and agreed project plan.
- Collect and organise data that is required for Management Team and Consultants
- Monitor expenses ensuring budgets are not overspent.
- Keeping details of all budgets.
· To create and maintain a log of work records, in an agreed way, ensuring all tasks are undertaken within pre defined time parameters
· Maintaining an online filing system for all elements of work plan
· Scheduling and attending meetings where required.
· Being the key point of contact for The National Lottery Heritage Fund
· Manage own diary and annualised hours contract.
· Update Social Media as requested.
General:
· Be proactive in identifying and reporting all activities.
Key Skills
• 1-3 years’+ experience within a project coordinator, or junior project co-ordinator role
• Experience in multitasking with and managing multiple projects.
• Attention to detail for ensuring the project meets all the business' standards and goals.
• Strong administrative skills
• Excellent interpersonal, communication and influencing skills.
• Passion to go above and beyond for the work of The Steam Tug Brent Trust
• MS Office experience (vital) including Word; Excel; PowerPoint.
• Canva; Photoshop and other similar apps
• Use of Social media
• Attention to detail with analytical/statistical analysis skills.
• Familiarity with boats and/or Maldon waterfront desirable
Any other duties:
· Undertake other such duties as may be reasonably required from time to time including support of the Trust’s programme of events and activities.
Job Type:
· Part-time Fixed Contract 0.2
- Annualised hours
- Flexible
- Fixed contract 16 months
· Work Location: Hybrid ideally within 10 miles of Maldon. (Meetings as required in Maldon)
Salary
FTE c£28000-£32000
Restore & preserve the Steam Tug 'Brent' of 1945, as an example of London's dockland heritage & to sail her in U.K & European waters.
The client requests no contact from agencies or media sales.
We are looking for two individuals to help deliver an impactful GOALS service across London and build effective networks of support for people before, during and after treatment.
A main aspect of the role will be to support and work closely with individuals presenting with lived experience of gambling harm issues and/or people affected by this issue. The GOALS Supporter will understand gambling related harm and dependency issues and be able to ensure safe working environments and take a robust lead on safeguarding and harm minimisation procedures and policy.
The post holder will work with the Director of Support Services and GOALS Coordinator to support the development and maintenance of the systems and structure of the service, ensuring that governance and polices are implemented, safeguarding and safe working practices are systematic and develop a clear understanding of how the service integrates with the national gambling treatment service.
Other support activities will be developed, such as group support and weekly meet ups.
The post holder will develop and maintain relationships with key stakeholders, deliver presentations and other promotions within community, education and health centres to help grow and develop the service.
Adherence to health & safety, equal opportunities and diversity policies is expected at all times.
Please review the full Job Pack before applying with your CV and cover letter.
Please review the full Job Pack before applying with your CV and cover letter.
Your cover letter should detail how you meet the job specification.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
This role will ensure the organisation is following robust financial systems and processes, carry out all day-to-day accounting tasks, and ensure timely production of financial information to inform management decisions. Most tasks can be done from home, however some tasks such as banking and petty cash reconciliation will require you to attend our offices. Once the initial training is complete you will be able to arrange your own hours, to be worked Monday to Friday.
This role is for a fixed period of 12 months, to cover maternity leave.
About You
A proven track record of relevant financial administration experience and competence in the use of Xero accounting software, Excel and other MS packages such as word and Outlook are essential. You will have an organised approach to workload and ability to prioritise tasks and meet deadlines, be flexible and adapt to the requirements of the role. You must be able to clearly convey financial information to non-finance colleagues.
This role would suit someone looking to increase their experience of working within the charity sector as part of a busy and friendly finance team, perhaps whilst studying to complete AAT Level 4 or similar.
The client requests no contact from agencies or media sales.