Database Manager Jobs

Senior Counsellor

Hours of Work: 4 days a week, 28 hours a week

Salary: £40,221 (pro-rata)

Duration of Contract: 1 years - renewable subject to funding

Accountable to: Executive Director

Responsible for: Three part-time counsellors/psychotherapists and a team of volunteer counsellors/psychotherapists.

About IKWRO

IKWRO –Women’s Rights Organisation (IKWRO) is an award-winning charity founded (as the Iranian and Kurdish Women’s Rights Organisation) in 2002. IKWRO is a registered charity which provides advice and support to Middle Eastern, North African and Afghan women and girls living in the UK, who have experienced, or are at risk of all forms of “honour” based abuse, including; forced marriage, child marriage and female genital mutilation (FGM), or domestic abuse.

We work with women and girls of all ages, including lesbian women, bisexual women and trans women. We offer services in Kurdish, Farsi, Arabic, Dari, Pashto, Turkish and English. IKWRO offers free advice, advocacy and counselling services and operates a refuge which provides safe accommodation and specialist support to single women at risk of “honour” based abuse, forced marriage and domestic abuse.

IKWRO also provides training for women and girls to help them understand their rights in the UK. In partnership with other organisations, we assist survivors of abuse with accessing English language classes and education, training and employment opportunities.

As well as supporting women and girls directly, we offer advice and training for professionals from the statutory and voluntary sectors, to better understand the needs of the women and girls we represent, the types of abuse they experience and to provide best practice prevention and support services.

We campaign to increase awareness and improve laws and policies to tackle all forms of “honour” based abuse and harmful practices including; forced marriage, child marriage, marital captivity, female genital mutilation, virginity testing and hymenoplasty, discrimination by sharia courts and to push for better laws and policies to protect women’s and girl’s rights.

The post-holder will be required to work in a confidential setting and provide non directive support to improve mental health and social functioning of women who are experiencing different forms of gender based violence. The post-holder will be professionally trained, accredited and work within the BACP/BPS Ethical Framework for the Counselling Professions (2018) or equivalent. 

Main Duties and Responsibilities

·Provide a service in line with BACP (British Association for Counselling and Psychotherapy) guidelines or equivalent.

·To support the management team with the strategic development of IKWRO’s counselling services. 

·The provision of effective and high-quality Counselling and Psychotherapy services to IKWRO’s clients through making use of up to date service standards and IKWRO’s Counselling Guidelines.

·To agree a counselling contract with IKWRO’s clients and provide a timely, responsive and appropriate service.

·Carrying out a small one to one clinical caseload and/or depending on the team’s clinical capacity.

·To manage waiting lists according to the level of risk, delivery plans and organisational priorities. 

·To manage the delivery against targets and in accordance with contract requirements. 

·To lead, line manage and develop the counselling services staff as required.

·To do the clinical supervision of Associate Counsellors and trainees.

·Helping clients work towards a deeper understanding of their concerns;

·Maintain clients’ records ensuring accordance with IKWRO’s policies particularly as they relate to confidentiality and data protection.

·Making appropriate referrals and signposting to other services if needed;

·Attending clinical individual supervision, managerial supervision and training courses;

·Liaising, as necessary, with other agencies and individuals to help make changes based on the issues raised by clients;

·Liaising with IKWRO’s staff.

·Maintaining and updating accurate digital records of all cases and up to date monitoring and evaluation databases as well as writing reports.

·Experienced in delivering a variety of therapeutic interventions from different therapeutic modalities such as Trauma Focused Cognitive Behaviour Therapy, Psychodynamic, Existential and Humanistic therapy. 

Job Title: Institutional Funding Manager
Company: Self Help Africa
Team: Programme Funding
Location: Remote - home based (UK or Ireland) with occasional travel to London/Dublin/country offices. 
Contract Type: Permanent
Hours: Full time 37.5 hours per week Monday - Friday
Reports to: Interim Head of Programme Funding
Salary: £36,000-39,000 annual salary, depending on experience

Organisation overview:

Self Help Africa is an international NGO dedicated to the vision of Sustainable livelihoods and healthy lives for all in a changing climate. Headquartered in Ireland, with offices in the UK, the US, Brazil, Bangladesh, Burkina Faso, Ethiopia, the Gambia, the Democratic Republic of Congo, Ethiopia, Kenya, Malawi, Mozambique, Nigeria, Uganda, Senegal, and Zambia. SHA creates scalable and sustainable solutions to eradicating long-term poverty through knowledge transfer, investment, and market linkages.

SHA is currently implementing a portfolio of approximately 80 projects in 16 countries, funded by a variety of institutional and private donors including the European Union, Irish Aid and USAID.

Job Purpose:

The Institutional Funding Manager will play an important role in SHA’s institutional income generation activities. Working closely with assigned country teams, the post-holder will support pipeline development, lead the development and writing of high-quality bids, donor engagement, and positioning for contract and grant opportunities. Excellent written and verbal communication skills are critical for this role.

French and/or Portuguese language skills are desirable. 

The role is open to candidates with the right to work in the UK or Ireland.

You may see similar roles advertised as: Proposal/Bid Writer/Manager, Fundraiser, Resource Mobilisation Lead, Strategic Relationship Manager/ Business Development Manager, Programme Funding Manager.

Key Responsibilities:

Proposal development

• Identify, research and advise on new funding opportunities.
• Coordinate proposal development for assigned countries/donors and cross-organisational teams to respond to funding opportunities.
• Contribute to meeting departmental financial and non-financial (volume and quality of proposals) targets.
• Develop and oversee proposal development timetable; coordinate inputs; write and edit content; provide quality assurance on fit with donor priorities; ensure compliance with internal review and approval procedures; ensure timely submission; and follow up with donors for feedback.
• Facilitate proposal consultation meetings, prepare summary presentations and develop meeting notes.
• Work closely with colleagues in the Programmes Department, who lead project design, to contribute to the assessment, research and design of projects for specific donor funding opportunities.
• Lead tracking of funding opportunities including monitoring funding databases, liaising with donor staff and colleagues on progress of applications or potential funding opportunities.
• Work closely with Programmes Department colleagues to support and/or lead contract negotiation with institutional donors.

Donor Strategy Alignment, Engagement and Relationship Management

• Support donor strategy to maximise relationships and funding from donors through: meeting donors and cultivating contacts; creating and maintaining strategic account plans; liaising with colleagues across the organisation to coordinate donor meetings and briefings; and writing capacity statements/quality statements for specific donors. 
• Maintain up-to-date information on donor priorities, strategies, regulations and activities pertaining to SHA’s strategic plan.
• Ensure relevant staff including senior management and Country Directors are briefed on donor activities, through the preparation of briefing notes and maintaining up-to-date information on our management information system.
• Provide advice to Programme Department colleagues on donor policies and priorities, in order to support overall donor strategies.
• Maintain and report on donor relationship and income pipelines on a periodic basis. 
• Manage relationships with assigned funders to build effective long-term partnerships.

Programme Funding Team and Miscellaneous

• Work with colleagues within the Programme Funding Team, and across the organisation, to improve the standard of proposal and report writing and donor relationships, and ensure funding opportunities and contracts are managed according to donor requirements.
• Coordinate the timely review of grant agreements to signature
• Add and maintain opportunities, donor records, files and time records in the organisation’s management information system.
• Provide capacity development and training in programme funding and bid writing to colleagues.
• Contribute to Programme Funding Team reporting.
• Represent the organisation in donor funding-related groups and networks.
• Keep up-to-date on relevant areas of the development sector.

Key Relationships:

Internal

• Interim Head of Programme Funding (Line Manager)
• Business Development Manager (Institutional Funding) x 1, Programme Manager x 1, and Trust and Foundations Coordinator (Colleagues)
• Global Programmes Department staff (Colleagues)
• Country Directors and Heads of Programmes (Liaison)
• Global and Country Office Finance & Admin staff (Liaison)

External

• Donor staff
• Partners (NGOs, private sector, academic institutions)

Knowledge, Experience & other Requirements

Essential

• Minimum of three years’ experience in roles which included programme funding.
• Excellent written skills, and the ability to creatively turn complex project and/or organisational information into compelling proposals.
• Evidence of success in developing proposals and securing funding from institutional donors (e.g. USAID, EU, GIZ, UN, FCDO).
• Ability to form good working relationships and to coordinate with colleagues across the organisation and with partners in multiple locations.
• Administrative skills such organising and maintaining records, files, and databases
• Experience of building and maintaining excellent relationships with institutional donors and partners.
• Self-motivated, proactive and driven individual, with experience of managing and prioritising own workload, meeting tight deadlines and working under pressure.
• Strong and creative oral presentation skills and experience.
• Strong numeracy and analytical ability, with ability to understand complex budgets and an eye for detail.
• Ability and willingness to travel when required

Desirable

• Ability to speak/understand French or Portuguese and to write funding proposals in French/Portuguese.
• Experience and/or knowledge of agricultural development.
• Experience in coordinating, review and negotiate grant agreements with donors.

How to apply:

To apply for this role, please upload your completed application form (available to download from our website), CV and cover letter via the careers page on our website.

Only applications submitted via our website will be considered for this role.

Any candidate offered a job with Self Help Africa will be expected to sign Self Help Africa’s Safeguarding Policies and Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.

Specific roles may require Police/DBS/Garda vetting.

Self Help Africa strives to be an Equal Opportunities Employer.

The Services Manager (Housing) will primarily focus on the managing New Horizon's Housing Advice service, delivered both from the day centre and remotely. You will work with the Head of Services to ensure the service responds holistically to young people with multiple needs or barriers.  You should be experienced in the housing and homelessness sector, be a passionate advocate for young people. and have the ability to motivate a team to deliver high quality services in a fast-paced environment. You should be skilled in partnership management and able to collaborate to identify new housing solutions for young people. 

For more information, please see our Job Application Pack below. 

Salary: £37,024 - £41,600
Closing Date: 10am, 14/06/2024

FULL-TIME JOB VACANCY
SENIOR MANAGER, ANALYTICS AND INSIGHT
Development and Outreach Department
Multiple Office Locations Considered
Application Deadline: 4 June 2024

The Fundraising Systems & Data Analysis (FSDA) team of the Development and Outreach Department of Human Rights Watch (HRW) is seeking applicants for the position of Senior Manager, Analytics and Insight. The Senior Analytics and Insight Manager will be responsible for instilling a data-driven and data-informed culture to make evidence-based decisions, increase efficiencies, improve overall departmental return on investment (ROI), grow new fundraising streams, and achieve long-term profitability.

The Senior Analytics and Insight Manager will generate, improve, and analyze fundraising data, both quantitative and qualitative, from internal and external sources to produce strategic information that supports data-driven and informed decisions, tactics, and strategies that consistently maximize HRW fundraising results. This role will feed into both the quarterly reforecasts and annual budget data and supporting methodology and collaborating with the Finance team as needed for the Development department.

This full-time position will ideally be based in either the United States or Europe, preferably in one of the cities where HRW has an office and will report to the Managing Director of Fundraising Systems and Data Analysis based in London. The Senior Analytics and Insight Manager will manage at least one direct report.

The successful candidate may have the option to work remotely but is expected to work from the office 1-2 times a week. We aim to be as flexible and supportive as possible in both the recruitment for and onboarding of this position.

Responsibilities:

Product Management Oversight: 

1. Provide strategic, tactical, and operational planning of all Business Intelligence (BI_ Systems and tools utilized by the Development Department;

2. Implement and build the BI structure of the Development Department, working closely with CRM (Salesforce) team and working with vendors as needed to understand the desired outcomes;

3. Partner with the Training & Support team to promote user adoption of BI reports by developing and implementing communication plans, training campaigns, and incentives to encourage staff engagement and utilization;

4. Ensure effective coordination and change management with Training & Support, CRM and Digital products, IT, and fundraising teams;

5. Act as the subject matter expert for all areas of fundraising reporting and respond to escalated queries and reporting discrepancies from Data Analysis Officer;

6. Develop project management processes to support the prioritization of all analysis, data selection, integration, and reporting requests, ensuring the briefing processes are understood and developing a Service Level Agreement (SLA) framework as needed; and

7. Support on Data Integrations and Application Interface Programs (APIs), including any Extract Transform and Load (ETL) processes as needed, working with the Data Quality and Integrations Officer to develop these to meet “fit-for-purpose” requirement. Support both the CRM and Digital Product Managers as needed.

Data, Analysis and Reporting:

1. Support the development and implementation of the long-term data and insight strategy for HRW which improves data quality, deepens the department’s institutional memory, and aligns with the broader HRW data strategy;

2. Develop and present actionable insights, strategic recommendations, and business intelligence from analytical output to support strategic decisions for the Development team and on investments and benchmarking activities;

3. Deliver the data and insight strategy including activity reporting, financial forecasting, specialist report development, and ad hoc analysis projects and data selections, to increase understanding of activity, supporter and financial trends and making recommendations to leadership to deliver improvements;

4. Collaborate with the Marketing Team to create data selections including recommendations on which are the best targets for direct marketing campaigns, create segments according to strategically determined criteria, data model, and develop testing plans to yield statistically significant results;

5. Work with the Fundraising Systems and Data Analysis Managing Director to build tools and reports that allow for both the forecast and budget revenue projections to be provided with ease. Create multi-year fundraising projections per main channel and audience using historical data, statistical modelling techniques, and new initiatives;

6. Collaborate with the Finance team around both the production and validation of financial reporting, including budgeting, reforecasting, and income reporting in general for the Development D Ensure that the Marketing coding / attribution processes are clearly documented and any exceptions tracked with the Revenue Operations teams;

7. Ensure that the expenditure budget for the Development Department is managed and reported on effectively, capturing the planned spending across the different teams within the department, including reporting on the actuals and investigating any variances with finance and the budget holders as needed; and

8. Ensure that the Leadership Gift data reporting can occur, through development of advanced visualizations including dashboards and ensure that hygiene initiatives are followed by supporting both the Data Quality and Integrations Officer and Relationship Manage Work with Finance on the monthly reconciliation processes.

Leadership, Training, & Support:

1. Lead improvement projects that shape the department’s effectiveness, efficiency and data-driven decision making;

2. Serve as subject matter expert to both the CRM and Digital Product Managers as they proactively assess users’ evolving system needs, priorities, capacity, and workflows, and ensure reporting needs are well articulated to inform future technology enhancements; and

3. Teach and mentor Data Analyst and Data Integrations staff to grow their capabilities within the fundraising CRM, data, and operations field.

Other:

1. Carry out other duties as required.

Managerial Responsibilities: 

1. Provide leadership, motivation, and mentorship to the Data Analysis, Quality and Integrations team, setting clear expectations, performance objectives, and providing regular and constructive feedback;

2. Foster an inclusive, creative, and positive work environment, encouraging diverse perspectives and participation in diversity, equity, and inclusion efforts, while proactively addressing bias, discrimination, and microaggressions;

3. Model inclusive behavior and consistently adhere to HRW's internal values;

4. Incorporate diversity, equity, and inclusion values and initiatives into the work of the Data Quality and Integrations team; and

5. Collaborate with staff to develop initiatives aimed at movement-building and expanding partnerships with diverse clients, donors, stakeholders, and partners.

Qualifications:

Education: A bachelor’s degree or equivalent work experience.

Experience: A minimum of five (5) years of relevant experience working in fundraising data analysis or business data analysis is required. Knowledge and experience in nonprofit fundraising and marketing, preferably in a global INGO context with country-specific fundraising operations, is highly desirable.

Related Skills and Knowledge: 

1. Fluency in fundraising practices, terminology, technologies, channels, and compliance, and the ability to translate easily between fundraising end users and technology providers is required.

2. A critical thinker with the confidence to transform data and information into structured systems and reports is required.

3. Record of generating buy-in from, and exceeding expectations of, internal and external stakeholders is required.

4. Hands-on experience with data analysis, quality, cleansing, extracting, and validation (ETL) processes and tools is required.

5. Fluency in SQL or similar database query language is required. Experience with unstructured data is a plus.

6. Knowledge of both using and configuring Application Program Interfaces (APIs) to perform data integrations between multiple systems is required.

7. Strong understanding of Business Intelligence platforms, report and dashboard construction and data modelling and segmentation within the fundraising data context (Power BI or Tableau is Desirable) is required.

8. Hands on experience with working with INGO CRM systems is required. Salesforce experience is desirable.

9. Excellent verbal and written communication skills in English, and the ability to present complex issues in a clear, concise and persuasive manner to business and technical professionals, and to staff for whom English is not their first language is required.

10. Ability to work collaboratively and build trust with diverse stakeholders globally, including staff for whom English is not their first language, is required.

11. Strong understanding of nonprofit fundraising processes, strategies, and best practices is required.

12. Experience in vendor management is desirable.

13. Detail-oriented with excellent problem-solving and troubleshooting skills is required.

14. Ability to work collaboratively with diverse stakeholders and teams is required.

15. Strong project management skills and the ability to manage multiple priorities is required.

16. Demonstrated experience managing teams ensuring motivation and high-performance levels is required.

17. Demonstrated ability to manage multiple priorities and work in a fast-paced environment is required.

18. Advanced knowledge of Microsoft Office software, particularly Excel, is required.

Salary and Benefits: HRW seeks exceptional applicants and offers competitive compensation and employer-paid benefits. HRW offers a relocation assistance package and will assist employees in obtaining necessary work authorization, if required; citizens of all nationalities are encouraged to apply. If this position were to be based in the United States, the salary range would be USD 88,000-96,000. Salary ranges outside of the United States vary based on location.

How to Apply: Please apply immediately or by 4 June 2024 by visiting our online job portal at HRW official website and attaching a letter of interest and a CV or resume. No calls or email inquiries, please. Only complete applications will be reviewed and only shortlisted candidates will be contacted.

If you are experiencing technical difficulties with your application submission, or if you require a disability-related accommodation e-mail us. Due to the large response, application submissions via email will not be accepted and inquiries regarding the status of applications will go unanswered.

Human Rights Watch is strong because it is diverse. We actively seek a diverse applicant pool and encourage candidates of all backgrounds to apply. Human Rights Watch does not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, sexual orientation, or criminal record. We welcome all kinds of diversity. Our employees include people who are parents and nonparents, the self-taught and university educated, and from a wide span of socio-economic backgrounds and perspectives on the world. Human Rights Watch is an equal opportunity employer.

Human Rights Watch is an international human rights monitoring and advocacy organization known for its in-depth investigations, its incisive and timely reporting, its innovative and high-profile advocacy campaigns, and its success in changing the human rights-related policies and practices of influential governments and international institutions.

About Somerset Community Foundation

We’re a grant-making charity that helps build strong communities where everyone can thrive. We do this by funding local charities and facilitating local giving.

We provide simple, rewarding and impactful ways for donors to give locally, guided by research and our unrivalled local knowledge.

For small, local charities, community groups and social enterprises, we provide vital funding and support to help their organisations flourish. We provide around £4 million of funding to local groups every year. Our turnover in 2024 was nearly £6 million, and we’re building an endowment for long-term investment into our communities, which is currently valued at about £8 million.

By inspiring local giving and funding social action, we support local communities to drive change and realise their dreams.

The role 

You’ll bring energy and enthusiasm to the team, ensuring financial functions are carried out efficiently, effectively, accurately and in a timely way to enable us to focus on achieving our charitable mission.

The focus of the role will be on managing and improving financial processes, ensuring that the Senior Leadership Team have up-to-date and accurate records for reporting to the Board, supporting the programmes and philanthropy teams with accurate fund reports and preparing the accounts for audit each year.  You will work closely with the whole team of staff and volunteers, but you will work most closely with the Operations Director and the Finance Manager.

You’ll be provided with training on our CRM and IT systems. The successful applicant will always be expected to observe our values and policies and to actively engage with continuous professional development.

Key Areas of Responsibility 

1. Treasury and Investment Management

· Monitor endowment investments and provide calculations and support in relation to total return

· Prepare quarterly investment management report

· Treasury management to maximise our investment returns

2. Bookkeeping and Management Accounts

· Work with the Finance Manager to ensure donations are properly recorded on our CRM and in Sage

· Work with the Finance Manager to reconcile bank accounts monthly

· Preparing monthly management reports, noting significant variances with forecasts

· Monitor outstanding debtors, and with line manager approval, chase overdue debtors

· Prepare fund balances when required by the programmes team to support grant-making

· Presentation of management accounts to board and engagement with board members as required

3. Annual Accounts

· Prepare statutory accounts, working with the Operations Director and CEO to ensure income and costs are allocated accurately across SORP categories

· Participate in the Audit process, engaging with auditors and prepare information for audit and liaise with auditors in the conduct of the annual audit process

· Prepare annual fundholder statements

· Support the Senior Leadership Team in the preparation of the annual budget and cash flow forecast

4. Other Work Required

· Support the Finance Manager and provide cross cover when required

· Attend SCF events as requested, including very occasionally, evenings

· Any other reasonable duties as requested

Person Specification - Skills, Knowledge and Experience

Required

· Ideally at least five years’ experience in a similar role

· Minimum of AAT Level 4, preferably ACA/ACCA or equivalent

· Experience of accounting software, especially Sage Line 50

· Experience of working with databases and Microsoft Office, including Office 365

· Knowledge of charity finance

· Excellent interpersonal and communication skills

· Able to work under own initiative but also able to request support when necessary

· Confident managing a busy and varied workload and able to prioritise effectively

· Good problem-solving competencies

· Please note that our office is in a rural location and that access to a car and a clean UK driving licence are required.

Desirable

· Supervision or line management of other team members

· Understanding of the role of local charities, voluntary organisations and social enterprises, and the people they help

· Experience presenting at board level

More about working for us

Our values: We’re a values-driven team and organisation, and they underpin our culture, identity and everything we do.

Diversity, equity and inclusion: Together we’re creating a culture where everyone, from any background, can do their best work and bring their whole self to work. We’re also working to ensure the voices of those we support inform everything we do. We would especially welcome applications from minority ethnic people, people with disabilities, younger people, LGBTQ+ people and people with ‘lived experience’ relevant to our work. 

Flexible working: Our work is really important to us, but so is the rest of your life. We offer flexible working that means you can choose hours that work for you and choose a blend of working in the office, at home, or out and about.

Pension: We’ll match your pension contributions up to 5% to help you save for your future.

Enhanced Family Leave policies: We offer an enhanced family leave policy for all employees, including Enhanced Maternity, Paternity, Shared Parental and Adoption Leave.

Rainforest Trust is a leading global organisation sponsoring the creation and expansion of protected and conserved areas, playing a central role in combating biodiversity loss and fighting climate change. We have already placed over 50 million acres under permanent protection across 72 countries, and recent surveys show that 99% of the rainforest we have protected since 1988 remains intact.

Rainforest Trust UK (RTUK) is set up as a separate charity to tax-efficiently raise funds from donors here in the UK for Rainforest Trust’s conservation projects. We are currently a team of 8 (part-time) people, but we are affiliated to, and supported by, the Rainforest Trust team in the U.S., which has a team of about 45 staff.When asked what they love most about working at Rainforest Trust UK our staff say it is feeling they are making a difference and taking direct action on some of the biggest issues of our time - climate change, biodiversity loss and Indigenous Peoples' rights. They also like being part of a small, friendly, and supportive team, where they feel they can have a direct input into decisions and our direction.

In 2023 the global charity raised $46 million for conservation projects in Africa, Asia-Pacific, and Latin America. The UK charity contributed £2.2m of this, and we are confident there is significant potential to increase our income from donors here. So, we are looking for an experienced, passionate, and highly personable fundraising professional to join our UK team, to help us identify, approach and cultivate relationships with new private individuals with the potential to make major contributions to our work. 

This is a maternity cover contract so the successful candidate will need to get up to speed quickly, taking over responsibility for delivering the new Major Donor fundraising plan. The successful candidate will have previous experience of managing high level relationships and a track record of securing high value (5 and 6 figure) donations or new business. You will have outstanding interpersonal skills and be a confident communicator and able to build trusted relationships swiftly.  As this is still a new role, in a relatively young charity, your ideas will help shape this work and you will play a crucial part in driving the growth and sustainability of our fundraising in the UK.

You might have existing experience working with high-value donors, however we also welcome applications from candidates who have transferable experience from other areas - for example a sales or account management background.

Key Responsibilities (see attached job description for full list)

• Proactively research, identify, and cultivate a list of new potential donors (high-net-worth individuals), building a pipeline of people to approach for support.

• Build and strengthen relationships with both existing and new supporters - developing and personally managing and inspiring a portfolio of individual donors and prospects, soliciting 5 and 6-figure gifts.

• Lead a programme of relevant cultivation and networking events, including receptions and lunches, creating engaging opportunities for donors to increase their giving to a higher level.

• Develop inspiring and compelling ‘case for support’ literature

• Regular stewardship including personalised updates, donor touches, invites to webinars/events etc

Person Specification - see attached job description document

Working Arrangements and Travel Requirements

Rainforest Trust UK staff work remotely and you will be expected to work primarily from home with an excellent internet connection. You may be based anywhere in the UK but you will be expected to work from a shared team space in London once a month, and your donor meetings/events are most likely to take place there.

The postholder will be required to host networking events and attend some online meetings with our partners in the U.S so some (early) evening working is required. We are also flexible as to how many hours this postholder works, and will consider a 3-5 day per week arrangement, depending on experience.

Equal Opportunity Employer

Rainforest Trust UK is an equal opportunity employer and is committed to developing a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our work will bring benefits for our people, our organisation and our charitable purpose. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, race, religion or belief or any other protected characteristic.

We are seeking an enthusiastic individual with good understanding and experience of individual giving. The main objective of this role is to drive income to the hospice from individuals, growing and retaining donors through direct mail cash appeals, regular giving, lottery, in-memory giving and legacy promotion.

Role and Responsibilities:

• Developing an individual giving strategy that builds on previous successes and learnings, which looks to significantly grow our contactable community over the next three years and maximise the lifetime value of our donors.
• Project managing a variety of fundraising campaigns and events
• Managing a programme of supporter direct mail appeals
• Developing In Memory giving income
• Managing and developing our lottery income and our relationship with Local Hospice Lottery
• Developing engaging supporter journeys for key audiences to encourage repeat giving
• Managing the development of the income and expenditure budget for our IG programme
• Managing our In-Memory Fundraising Officer

This role will be working with internal teams, external suppliers, and third-party providers to develop and test propositions.  The post holder will work to acquire new donors and suppliers, segment our data, and maximise insight into our donors to support our growing individual giving stream.  We have ambitious targets for this programme and lots of opportunities and an appetite to test and learn.

Skills & experience:

We are seeking someone who is an experienced individual giving fundraiser, with excellent interpersonal skills and a great team player. You’ll be a self-starter, enthusiastic and driven with strong team working ethic who is willing to take the initiative and pro-actively engage with our supporters. Confident, articulate, outgoing and with excellent people skills, and someone who can communicate empathetically when dealing with supporters.

In return we can offer you:

• Competitive rates of pay
• Generous annual leave
• Flexible/Hybrid Working 
• A range of opportunities for professional learning and development
• Pension - Employer contribution pension scheme
• Life Assurance cover
• Health Cash Plan
• Access to our 24/7 confidential Employee Assistance Programme (EAP)
• Travel incentives
• Family friendly and special leave
• A supportive and collaborative work environment
• Blue Light Scheme membership and carers’ discounts
• Social events throughout the year and much more…

If you are looking for a fantastic opportunity to develop your skills and make a difference, please review the attached JD for more details. In addition, if you know someone who may be interested and suited to this role, please do share the details with them.

Charity People is thrilled to be working with Kidney Care UK in their search for a Community Fundraising Manager. This is an integral role for the Fundraising Team with huge potential to make an impact, a real opportunity to own the community programme, leading with spearheading the development and execution of the 50th anniversary celebrations in 2025.

Job Title: Community Fundraising Manager, 2 direct line reports
Hours: Full time, 37.5 hours
Location: Alton, Hampshire - flexible/hybrid considered with minimum 1 day a week in the office
Salary: £37,500 - £40,000 per annum
Benefits: Employee Assistance Programme, Cycle2Work scheme, Health Cash plan

About the organisation

Kidney Care UK are nearly 50 years old and have been at the forefront of supporting people with kidney disease. Kidney Care UK provides practical, emotional and financial support to kidney patients and their families, campaign at a national and government level to improve kidney health and care services and fund patient-centred projects to help improve kidney care services throughout the UK.

* Over 68,000 people in the UK are being treated for kidney failure
* 3.5 million people have chronic kidney disease
* 30,000 people are on dialysis in the UK right now

The Role

The fundraising team at Kidney Care UK have been incredibly successful from only being established 8 years ago, with the last 2.5 years being exponential in growth, they now have ambitious plans to treble their income in three years to sustain the growth and to continue to support kidney patients who need help and support.

This role will oversee and develop the charity's community fundraising and trade revenues, with a target of £266,000 for 2024. While fostering significant engagement with community supporters and fundraisers, you will lead a dedicated team of two within the Community and Trade team. You will work closely with the incredibly passionate and ambitious Director Of Fundraising, who will support you through the programmes.

Your responsibilities include raising awareness of community fundraising program and creating a 'best-in-class' stewardship program to cultivate new and existing relationships with supporters, volunteer groups, organizations, and partners to maximize income and elevate the charity's profile.

Responsibilities:

Community fundraising

* Design and implement a stewardship programme that converts interest into support and maximises fundraised income whilst developing lasting relationships.
* Introduce fundraising opportunities to our existing and potential supporters through a multi-channelled marketing strategy to grow levels of engagement and participation.
* Grow non-monetary donations as part of the community fundraising portfolio of events.
* Support the Head of Fundraising in designing new and developing existing community fundraising opportunities.
* Market and promote the calendar of community events to existing and potential supporters and wider to grow levels of engagement and participation.
* Support the Head of Fundraising to design and develop the community events and engagement fundraising calendar to potentially include bespoke, charity place, promoted and reactive events.
* Lead on the creation and implementation of a digital community fundraising programme, focusing of mass participation, low barrier to entry activities.
* Lead on the management and innovation of our trade fundraising income.

Database and process management

* Work with the Head of Fundraising to ensure all recording, banking and stewardship processes are up to date and working across the fundraising team, wider charity (finance, data and marketing and communications) and in accordance with current laws and regulations.
* Record all community and trade income and thank community donors and supporters as per the agreed process.
* Work with the Head of Fundraising to produce regular feedback reports and analysis on specific community products and overall revenue.

About You

With proven management skills, you will be enthusiastic, driven, results-focused, supportive, and creative. You thrive under pressure, capable of leading and inspiring our dedicated community and trade fundraising team through a period of exceptional growth. As an outstanding fundraiser, you excel at multitasking across various activities and community income streams.

To kickstart the application process, please contact Seema Choudhury at Charity People today with your CV or profile. We are committed to providing equal opportunities and welcome candidates from diverse backgrounds. If you require any assistance or adjustments during the application process, please don't hesitate to reach out.

For over thirty years, Charity People has been dedicated to recruiting talented individuals for non-profit organizations. We are proud to partner with charities, universities, and institutes that promote diversity and inclusion in the workplace. Join us in making a difference in the charitable sector.

The Autism Centre of Excellence exists to improve access to high quality support and remove barriers and stigma for autistic people, but to do this we need to grow our funding.

We aim to raise £5 million over the next five years to increase our reach, impact and activities, whilst creating a sustainable and predictable income stream for the charity. To do this we need to systematically build a pipeline of donors and supporters, to build profile and new relationships. In the short term we need someone who can lead the development of a series of applications to trusts, foundations and other sources of funding to support our priority workstreams.

Main duties and Responsibilities

• Primary focus will be on managing and soliciting income from your own portfolio of high value trusts, foundations and statutory funders, securing gifts of between £10,000 - £1,000,000 to successfully achieve the charity’s ambitious fundraising targets.
• Secondary focus will be on the planning and delivery of first-class Special Events and Major Donor fundraising.
• Create a robust prospect pipeline of effectively researched and qualified funders, ensuring a continued flow of prospects through the pipeline, taking a sales approach to lead generation and the assessment of the warmth and value donors.
• Deliver effective research of prospective and existing donors, which enables us to raise significant income through both new and existing relationships; utilising our networks effectively.
• Implement effective cultivation and stewardship journeys that provides a high-quality supporter experience to your portfolio of donors and prospects.
• Deliver first-class relationship management to ensure excellent ongoing relationships with donors in both a written and face-to-face capacity.
• Deliver exceptional writing skills through proposal and bid writing and day-to-day communication with donors and colleagues.
• Fully understand the charity’s projects and activities to both ascertain their suitability as funding propositions and communicate them in a compelling manner to funders.
• Work closely with operational colleagues to develop compelling and thorough cases for support to inform our research and fundraising strategies.

 Benefits

Salary: £34,000 to £39,000 FTE, dependent on skills and experience.

25 days annual leave

Hybrid working, working in Cambridge a minimum of two days a week.

The role is permanent and full-time. However, we will consider part-time applications.

About Us

The Autism Centre of Excellence at Cambridge (ACE) exists to make a big difference; by funding and commissioning world-leading research, delivering projects which directly impact the lives of autistic people, and campaigning to achieve change.

How to apply

Closing date for application is 5pm on Sunday 9 June 2024.

To apply please provide an up-to-date CV and cover letter.

We welcome applications from anybody who believes they have the required skills for the role, including autistic and other neurodivergent people. We recognise that autistic and other neurodivergent people can bring specific skills, strengths, and interests that add value and diversity to any team. 

We want your recruitment experience to be positive. Please contact us to request any adjustments you need for the application or interview process.

The Network Systems Manager maintains an overview of all DCS (Data Collection System) related activity and is responsible for ensuring that the development, maintenance and technical changes are conducted succinctly and delivered successfully in line with strategic goals across the entire organisation. 

Role responsibilities 

• To design and deliver a roadmap for the development of the Data Collection System, in line with the Trussell Trust’s strategic goals, and in collaboration with key stakeholders. 

• To manage the acquisition of DCS projects/changes, assessing value to different user groups using qualitative and quantitative analytical data to plan future support and development requirements of the system 

• Project management of large scale changes to the DCS and related systems, including the creation of project documentation, providing a consistent and accessible monitoring process for internal stakeholders. 

• To maintain and provide expert knowledge of the DCS across the organisation monitoring and reporting on key changes and development, user performance, stakeholder feedback and data requests.

• To work closely with the Network Services Manager in; providing a point of escalation for user and team technical support; offering support to project leads in the communicating of changes, development, testing and implementation of DCS-related activity. 

• Manage the day to day relationship with the system developers (Bit Zesty) to ensure support hours are appropriately used to maintain, update and fix bugs, and that all work (including projects) is delivered within budget and in a timely manner. 

• Provide leadership, direction, support and line management. This will include regular 1:1s and annual reviews to ensure objectives and key results are met.  

Person Specification 

Technical skills and minimum knowledge: 

• Cloud hosted database systems

• Technical support

• Excellent at communicating technical requirements and changes to different audiences 

• Project management experience 

• Ability to manage multiple projects and work to tight deadlines 

• Knowledge of requirements under UK GDPR 

Behaviours and competencies: 

• Demonstrate a commitment to the values of the Trussell Trust 

• Role models inclusive behaviour, values and leadership 

• Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds  

• Excellent verbal and written communicator

• Ability to work effectively with different people and teams of people 

Warehouse Manager

Nechells, Birmingham, B7 5QT

Salary: £27000 per annum

Location: Birmingham, B7 5QT

Hours: Full Time 37.5 per week

Benefits: 25 days holiday, pro-rata, 5.5% Employer Pension Contribution including Life Cover, Occupational Sick Pay Benefits & Enhanced Maternity, Adoption and Paternity Leave and Pay, plus more

Reporting to: Regional Warehouse Operations Manager

FareShare Midlands is the region’s largest food redistribution charity, fighting food poverty and hunger by tackling waste. We source good quality food that is surplus to requirements from the food industry. An army of volunteers help redistribute this food to over 500 frontline charities and community groups such as school breakfast clubs, community centres and organisations supporting those who are homeless, unemployed, socially isolated and recovering from addiction. These organisations provide meals and food parcels to over 67,000 vulnerable people every week.   We also support people through our Employability programmes, enabling them to learn skills and find rewarding work – some for the first time.  

Hunger is a growing issue in the UK and while there is surplus food that is otherwise going to waste, we believe that this food should be used to feed people first.

The Role

FareShare Midlands is a high-profile charity with stakeholders from varying sectors not least over 500 companies in the food industry and FareShare UK.  You will work towards, and achieve, a best-in-class in operation not accepting standards or a service that falls short of this.

As the senior person on site, you will be the key point of contact for operations, logistics and stock allocation for your region. You will be responsible for all compliance issues including food hygiene, health & safety and security of the depot and the safety and wellbeing of all visitors, contractors, depot staff and volunteers.

The main role will be to lead the successful day to day operations and ensure the ongoing success of the FareShare Midlands Regional Centres. This will involve working closely with staff and volunteers to ensure that all activities, including operational and order processing are completed to the agreed standard & daily timetable.

With colleagues in the Supply chain & Development functions, you will help develop new operational/logistic activity and lead on the implementation of growth of your RCs activity, capacity and output.

You will report to the Regional Warehouse Operations Manager and will be a key member of the Operations team across the Midlands region. You will identify and share good practise within and outside the Midlands, working closely with colleagues in the other regional centres.

In agreement with the Regional Warehouse Operations Manager, you will set out relevant Ops KPIs and targets and will join daily calls and weekly meetings to discuss and help resolve issues across the Midlands region, working as ‘one team’ with colleagues from other functions and regions.

Opening times:

Over the week the depot will be open for the hours required, with staff working 37.5 hours per week which may include working in evenings and weekends on a rota basis if the performance and growth of the region requires it. You will work with the Regional Operations Manager to implement the shift patterns required to provide the service to our members and communities.

Main responsibilities

Job responsibilities will prioritise but not be limited to:

1. Operations:

· Co-ordinate the work schedule and daily activities of the depot, within the guidelines of FareShare Midlands policies and procedures on food safety and Health & Safety

· Be responsible for the supervision, development, and training of all staff & volunteers

· Ensure that all shifts are efficiently planned, controlled, and resourced at least a week in advance.

· Maintain and use the in-house stock management system, with responsibility for the training of depot staff and volunteers on the database and accuracy of stock.  Maintain good relations and communications with food suppliers and community member recipient projects, responding to any complaints or service issues with pace and courtesy as set out in our Service Charter

· Ensure that the vans are maintained as roadworthy and legal (taxed and insured)

· Ensure that community food members in your region receive a service, supply and variety of food that is expected / agreed, working closely with the Development Manager to flag potential issues with supply and/or service

2. Health & Safety, Food Hygiene & Equal Opportunities:

· Be responsible for the Health & Safety and security of the operation, including warehouse, vehicles, staff, visitors, and volunteers

·  To support health and safety advisor in carrying out risk assessments

· Ensure compliance with all FareShare policies and procedures and industry standards as required by food donors and regulators, and maintain gold standard at audit level

· Ensure the service is delivered in accordance with FareShare Equal Opportunities Policy and maintain the values and culture of the FS Midlands operation.

3. Human Resources

· Lead & develop your direct reports on a day-to-day basis, ensuring that all are aware of their responsibilities and have the resources, capacity and capability to carry them out

· Be responsible for warehouse staff personal development reviews, regular 1-2-1 meetings and support as required

· Work with the Volunteer co-ordinator to recruit and train the right volunteers and other work placement trainees within the project

· Work alongside the volunteer team to ensure a complete and Up To Date rota is available – supervising volunteers should also be included on the JD

4. Key Performance Indicators and financial responsibilities

o Cost control

o H&S – accidents and near misses

o Service level & complaints

o Food safety standards and audit scores

o Waste and conversion rate

General

Person Specification - Skills, Qualities & Experience

Essential

· Established (minimum 3 years) warehousing knowledge including managing Staff and Rota’s.

· Depot management experience, managing stock control, payment reconciliation and putting all required warehouse processes in place.

· Stock management of perishable goods, putting processes and checks in place from goods in to goods out, creating stock count processes, managing stock rotation.

· Line management experience, including projects and associated budgets to time, to cost and to quality.

· Commercial experience; managing budgets, identifying cost savings, revenue generation and meeting KPI targets.

· Familiarity with and experience of working in CI or Lean culture including leading on review and improvement processes.

· Experience of developing and implementation of performance management systems for service delivery including monitoring and evaluation.

· Understanding of the voluntary and community sector and volunteering.

· Strong communication and interpersonal skills, with the ability to deal with people at all levels building successful and productive relationships, both internally and externally.

· Facilitation, networking and group work skills and the ability to work successfully with groups of different sizes and backgrounds.

· Working within diverse communities such as urban, suburban, small towns and / or rural and with a wide variety of voluntary and community sector organisations.

· Enthusiastic and self-motivated with excellent team-working and team building skills.

· Ability to use own initiative, working independently when required.

· Good time management with ability to manage workloads, set priorities and meet deadlines.

· Demonstrable IT literacy, in particular of using Microsoft applications (Outlook, Word, Excel and PowerPoint).

· Encouraging and promoting equality, diversity and inclusion in the delivery of services and experience of working effectively with people from a range of backgrounds.

· Evidence of continual self-development of knowledge and skills.                                                                 

Desirable

 · Some experience of financial management, including control over budget setting and performance management

· Relevant experience of working in the food industry, probably in a retail operations management or production management resulting in a strong understanding of all the core areas around operations, food safety, health and safety and good business practice.

· Relationship management and partnership working with senior stakeholders across multiple sectors.

· Transferable experience that demonstrates a high likelihood to fit into the management culture of a medium sized voluntary sector organisation that is underpinned by the organisation’s values.

· Volunteering Experience & Experience of Managing Volunteers

Values and behaviours 

· A commitment to Equal Opportunities

· An appreciation of FareShare Midlands’ mission and vision

· Flexibility of approach and ability to work in a team

· Proven ability to develop and maintain good working relations, with both internal and external audiences

How to Apply:

If you would like to apply for this role, please create a supporting statement to demonstrate your suitability and to explain your interest in both the job and FareShare Midlands. Please send your supporting statement with a copy of your CV.

We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. 

Closing date for receipt of applications is 27th May 2024. 

Would you like to join a team who make a difference to local lives?

We’re looking for an experienced fundraiser with a passion for people and a track record for delivering financial results to become our Head of Fundraising.

We are an independent local charity in the Heart of Kent (Aylesford), offering a wide range of services to support local people and their loved ones, who are living with a life-limiting or terminal illness.

The work we do makes a real difference to the lives of local people and we support over 1000 patients at any one time between our Inpatient Unit and Community teams. The majority of this care is funded by the support given to us by our local community.

Being Head of Fundraising at Heart of Kent Hospice

As Head of Fundraising, you’ll be heading up an incredible team of 6 dedicated fundraising staff who, along with the support of our volunteers, work tirelessly to support our Hospice. Their dedication to, and care for, our supporters generates over £1.8 million annually, which is vital for funding our care.

This role is a hands-on, doing role, responsible for the day-to-day running of the fundraising function at the Hospice. The fundraising portfolio is both varied and diverse and the Head of Fundraising will be in amongst the team, overseeing the delivery and focusing on achieving and exceeding budget.

Working with the Communications Team you’ll support the team deliver integrated fundraising activity and develop outstanding supporter experiences and onward journeys.

Working with the Deputy Director of Fundraising and Communications you will support the development and oversee the delivery of a truly diverse fundraising portfolio that meets the needs of our changing community and their future interests and needs.

The fundraising team will be stewarding our incredible supporters and donors across fundraising events, community fundraising, challenge events, Corporate, In memory and regular giving portfolios.

Experience at a senior level in managing a varied and innovative fundraising environment, with a £1 million+ turnover, is crucial. Equally important is your passion, and drive, to make a difference and achieve results to make a profound difference. Please refer to the role JD for more information around main responsibilities.

Essential Criteria for the Role

o Extensive and progressive experience in fundraising, fundraising product development, or related fields, preferably within the healthcare or nonprofit sector.

o Have a pragmatic, creative and innovative approach to problem solving and decision making.

o Excellent communication skills - both verbal and written - able to communicate and build relationships with an array of people.

o Experience in developing fundraising products and supporter journeys.

o Experienced in budget setting and ongoing budget management, including reforecasting and day-to-day budget management and reporting.

o Experience with data analysis, and how to use this insight to progress future activity.

o Enthusiastic and pro-active, with a can-do attitude.

o Experience of and a passion for delivering high quality customer or supporter care while working efficiently and accurately.

o Enjoy collaborating with other team members.

o Excellent attention to detail.

o Experienced in IT - using databases to log and keep information accurately up to date, in a timely manner (the Hospice uses Raisers Edge).

o Excellent time management and organisation skills, to be able to manage multiple tasks at once.

About our Team 

Why join us as Head of Fundraising?

Our team is passionate, fun, creative and dedicated. We strive to raise the funds needed to deliver the life-changing services and support of the Hospice and we support each other to succeed, The wellbeing of our people is a priority and our generous annual leave, pension and other benefits reflect this.

About the Hospice

At Heart of Kent Hospice, we believe that everyone deserves compassionate, expert care when there is no cure for their illness and when they have a limited time left to live.

We are a charity and we don’t charge a penny for our care. We depend on the compassion and kindness of you, the people of this community, to power our services and ensure that everyone gets the help they need. 

We provide specialist care and support to adults who have a terminal illness as well as their families, friends and carers. We help people to live as fully and as well as possible for the rest of their lives and ensure that their final days are comfortable and peaceful, wherever they choose to be. We treat every individual as the unique and special person that they are. Everything we do is tailored and personalised.

Our vision is that everyone living with a terminal illness in our community will have the best quality of life. Our purpose is to enable people with a terminal illness in our community to live with comfort, independence and dignity to the end of their lives, and to support those closest to them.   All our care is underpinned by our core values of compassion, integrity, respect and teamwork.  These values guide our decision-making and how we conduct ourselves in our work and every one of our colleagues plays an important part in enabling us to give our patients and their families the best possible care. 

If you’re passionate about our cause consider joining our team.

Benefits of Working at the Hospice

At the Hospice we offer a competitive remuneration package including contributory pension scheme with NEST or the option to continue in the NHS pension scheme specifically if you have been contributing in the NHS pension for the last year, life assurance (2 x salary), employee assistance programme, incremental increases in annual leave from 27 days or 19 shifts per annum, up to 33 days or 23 shifts per annum, a flexible/hybrid working approach (where practical and appropriate for the role - 3/5 days at the Hospice location), a warm and friendly atmosphere with a focus on your health and wellbeing.  We support our colleagues and volunteers with on-going training and development, celebrating excellence and rewarding success. Full details will be provided if selected for interview.

All applicants must provide a covering letter together with a CV.  Shortlisted candidates invited to interview will also be required to complete our application form in full, prior to attending the interview.

We warmly welcome and encourage participation from all, irrespective of culture, race, ethnicity, disability, religious or spiritual beliefs, gender, age, sexual orientation, sexual identity or employment status.

A Standard DBS Check will be required if you are successfully appointed.

Registered Charity No 298164

Are you comfortable to multitask and prioritise your workload? Do you enjoy managing a variety of services? Have you got an understanding of older people and their needs?

We have an opportunity to lead our Health & Wellbeing Team as part of a job share working in collaboration with another senior manager.

You will manage, develop and market Hospital Discharge and Health & Wellbeing Services in Bromley and Greenwich and work in partnership with other providers. You will be responsible for all Hospital Discharge services and work closely with the Hospital as well as  be an active member of the Senior Management team. 

KEY DUTIES AND RESPONSIBILITIES:

· To have oversight of the monthly and quarterly reports for the services

· The successful candidate will have responsibility for the following services:

o Take Home and Settle/ Hospital Aftercare Service

o Sitting Service

o Handy Person Service

o Frailty Care Navigator

o Long Term Health Conditions

· The work will include some on call responsibilities on evenings and weekends for the Hospital Discharge Services which an extra payment will be made.

· To work in partnership with other providers and health partners across both boroughs.

· To work within the Bromley Well partnership and maintain contact with BTSE

· To build a strong relationship with the hospitals and NHS staff

· To be responsible for health and wellbeing staff including undertaking supervision, guidance and support, allocation and monitoring of work plans, annual appraisals, identification of training needs and participation in the recruitment of staff.

· To work with the Chief Executive to devise and implement a marketing / publicity strategy to promote primary and secondary interventions and other services for older people.

· To work in partnership with older people, volunteers, statutory, voluntary and other agencies to initiate and deliver a programme of healthy living and recreational activities which meet the needs and aspirations of older people in Bromley and Greenwich identifying and developing new  initiatives and partners.

· To be responsible for ensuring that risk assessments are undertaken of premises, outreach venues, client’s homes and other measures for the provision of a safe environment ensuring that all legislative requirements are met.

· To ensure that evaluation and monitoring of service/project outcomes is implemented, enabling Age UK Bromley & Greenwich to demonstrate the effectiveness and impact of the service delivery.

· To establish and maintain excellent working relationships with clients, work colleagues, volunteers and partner organisations

· To work alongside the Chief Executive to undertake long-term strategic planning of primary and secondary care interventions and other health and wellbeing services.

· To work with older people and with other groups, organisations and agencies in the boroughs to identify potential areas for health, education and social activities that older people want to participate in, and identify funding sources to develop and deliver the new areas of work.

· To be creative and innovative in designing new opportunities and projects for people to get involved across the boroughs in the co-delivery of services.

· To work with diverse and/or hard to reach individuals / groups who are not involved in their community, in particular targeting people who are socially isolated.

· To keep your knowledge up to date with the health priorities and health commissioning strategies in both boroughs to ensure our services are ‘fit for purpose’ and can contribute to the current overarching outcomes agreed between the local Authorities and the ICB.

· To be familiar with the Joint Strategic Needs Assessments (JSNAs) Health & Wellbeing Strategies and decisions agreed at the joint local authority and ICB & Wellbeing Boards.

FOR A FULL JOB DESCRIPTION PLEASE DOWNLOAD THE JOB PACK

Customer Services and Administration Manager, a fantastic opportunity for a senior Customer Services, Supporter Services, Supporter Care, Membership professional to a National Health Charity, based in Central North London. Hybrid Working; 3 days office based and 2 days working from home.

The Customer Services and Administration team is a dedicated and specialist team who provide all supporters, volunteers, groups, members of the public and internal customers a high level of customer service and support when contacting the charity. The team also play an important role in taking and processing credit and debit card donations made via the telephone or online and respond to Gift Aid questions and queries.

As the Customer Services and Administration Manager, managing a team of Customer Service Officers, you will ensure that on a day-to-day basis the team functions efficiently, effectively and delivers excellent customer care service to all supporters, staff and members of the general public. You will ensure all staff within the team are managed and developed so they provide a high level of support to those using the team and the services provided.

Responsibilities:

• Oversee all aspects of customer service ensuring the supporters, members and members of the public have a great experience when contacting the organisation.
• Organise a rota that ensures all the elements of the Customer Services function are comprehensively covered.
• Put processes and procedures in place to ensure agreed SLA’s and KPI’s are being met, in line with strategic goals.
• Continuously improve processes and the services provided and troubleshoot issues as soon as they arise.
• Responsible for any complaint escalation/investigation.
• Develop and manage the team, performance management and the performance development review.
• Ensure the team are processing direct debits in accordance with BACS rules and regulations.
• Deal with queries and questions raised about our direct debits processes.
• Ensure all income is tracked and all donations are banked and thank in a timely manner.
• Manage the analysis and evaluation of performance information, monitoring and reporting against objectives, outcomes, SLAs and KPIs. 
• With the Data Governance team ensure data protection laws are adhered to, storage of data, review and update policies.

To be successful in the role of Customer Services and Administration Manager, you will have previous experience, skills and knowledge in the following areas;

• Experience of managing a team within a Customer Services, Supporter Services, Supporter Care, Membership department. Delivering a progressive programme of customer service delivery to internal and external customers.
• Experience of managing and responding to complaints and feedback
• Experience of processing Direct Debits payments or similar and ideally thanking of supporter donations via a database
• Experience of the BACS direct debit claiming process and following regulations

Salary: £36,309 - £42,085 per annum

Hybrid Working; 3 days office based and 2 days working from home.

Rolling Recruitment, deadline asap.

Please note: This role is being recruited on a rolling basis. If of interest, please apply asap. Due to the rolling recruitment process, the client reserves the right to close the role when required. 

'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.