Administrator Jobs

We're looking for an experienced, proactive and resourceful Repairs Maintenance Manager located at our Head Office in Caledonian Road, Islington.

£45,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

Look Ahead Care and Support own and manage a mixed portfolio of properties across London and the Home Counties. The organisation accommodates customers with a range of support needs. The Repairs Manager will work as part of the Property Services team. Assuming day-to-day responsibility for the oversight and coordination of all repair and maintenance activities across all tenures (Supported, Unsupported, Intermediate and Market Rent).
Responsible for working collaboratively with the Customer Contact Centre to facilitate the timely and efficient completion of repairs and maintenance tasks in accordance with established standards and regulatory requirements. Offering technical expertise, whilst being a lead escalation for Contractor Management and Commercial Meetings.

What you'll do:

Instigate Orders
Authorise orders and approve variation price works from agreed SoR's. Offer technical support to Customer Contact Centre to ensure that works are value for money. Promptly instruct contractor and confirm agreed timescale. Liaise with scheme mangers as necessary.

Order Approvals
Approve and review high value orders, variations, and completed works prior to invoice.

Quality Assurance
Lead on all areas of quality assurance including sharing site visit responsibility with Property Inspector. Manage requests for pre inspections and post inspections with Property Inspector. Lead on Damp and Mould quality inspections and follow up reports. Communicate inspection KPIs to key stakeholders.

Works Delivery
Ensure that all works are completed within agreed time frame work and that this is accurately monitored through weekly WIP reports.

Contractor Management
Ensure strict adherence to Contractor code of conduct and agreed SLAs. Lead contract progress meetings to manage performance.

Complaint and Query Lead
Manage all complaints responses related to repairs from inception and act as escalation point for repairs and void teams.

For full job details please visit our website

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

What you'll bring:

Commitment to Value for Money and Quality Standards.
Can-do attitude.
Approachable and open behaviour.
Highly organised, can work with clear time frames and good attention to detail.

Essential:

A demonstrable commitment to deliver exceptional customer service.

Ability to promote best practice in Repairs, Voids and Asset management.

Experience of specifying Repairs and void works.

Experience gained from within a building/construction environment, with knowledge of regulations in Health & Safety; Repairs & Maintenance.

Excellent communication skills (both written and verbal) with a proven ability to influence and gain credibility with senior stakeholders and customers.

Undertake regular CPD (Continuing Personal Development) in construction related subjects.

Strong IT Skills - Microsoft Office - minimum Intermediate level.

Perform any other duties as may be reasonably requested by your line manager.

Desirable:

An HND or equivalent in construction or building studies.

A Full UK Driving Licence.

Knowledge of construction techniques.

Knowledge of building standards regulatory requirements in relation to repairs and maintenance.

Demonstrable knowledge of construction Health and Safety regulations.

Working knowledge of NHF Schedule of Rates (SOR's)

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Location: Cambridge
Position Type: Permanent
Hours: Full time
Salary: £55,279 - £61,421 per annum plus benefits

Closing Date 12/05/2024

The Royal Society of Chemistry (RSC) is looking for a CRM Salesforce Manager to join us on a permanent basis.

At the RSC we embrace flexibility and offer hybrid working, which means our teams come together when they need to collaborate.

Although this role is contractually based at our Cambridge office or London office, however we are currently embracing hybrid working, and therefore you will have the opportunity to also work mostly from a UK location other than this, as agreed with your line manager. Applicants should be aware that there is an expectation that employees will attend our Cambridge and London offices and travel as required in their role. This role is expected to involve occasional UK travel and some flexibility to manage fluctuations in workload/programme priorities.

The role

We have embarked on a Digital transformation journey as a core pillar of our 5 year organisational strategy. The RSC has a publicly stated ambition to be a fully open access publisher by 2028, requiring a transformation in our B2B and B2C relationships. Salesforce CRM will play a significant role in supporting this shift.

This role will play an important role in developing our use of the Salesforce platform in a strategic and sustainable way, working with stakeholders to understand wants and needs in order to develop a vision, strategy and roadmap. Own the strategy and roadmap for the CRM at the RSC, including for the Salesforce platform.

As a CRM Manager you will maintain knowledge and awareness of the latest updates and releases to sure we are making good use of the platform in line with our business objectives. You will be able to shape and develop business opportunities, develop prioritised roadmaps and present to board level stakeholders to secure buy-in and approval for key initiative.

What we are looking for:

• Proven experience of CRM best practice and trends including Salesforce.
• Salesforce Administrator Certification/familiarity with Apex core concepts.
• Able to take a strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy; experienced in leading and delivering projects at both enterprise and operational level.
• Able to shape and develop business opportunities, develop prioritised roadmaps and present to board level stakeholders to secure buy-in and approval for key initiatives.
• Excellent interpersonal and communication skills - comfortable translating a non-technical brief into technical requirements, equally comfortable explaining technical information to non-technical audiences.
• Extensive knowledge of Salesforce platform including Sales, Marketing and Service Cloud.
• Experience administering a large Salesforce implementation ideally within a non-profit environment.
• Proven experience in negotiating significant contracts and managing key suppliers; maintaining supplier relationships and planning and deploying in-demand resource to optimum use.
• Excellent project management skills and knowledge of Agile work practices; ability to work in a fast-paced, agile environment.
• Excellent analytical and problem-solving skills.
• Experience of line management and staff development.
• Knowledge of database systems.
• Understanding of digital marketing.

A full job description is available here.

About the RSC

The Royal Society of Chemistry is a not-for-profit organisation whose mission is to advance chemical sciences. As a not-for-profit publisher, we reinvest surplus funds back into the global scientific community, supporting our purpose to help the chemical science community make the world a better place.

The RSC strives to continuously innovate its product and services to adapt to market and customer needs, maintain relevancy and diversify revenues from print journals. This requires a market-led and ‘outside-in’ thinking approach to product and service innovation.
Benefits

At the Royal Society of Chemistry, we promote a healthy work/life balance and flexible working options across the organisation. We offer a comprehensive benefits package to all employees including:

• 26 days paid holiday per annum
• 35-hour working week with flexible options
• Enhanced parental leave
• Paid volunteering days
• Pension plan with up to 12% employer contributions (depending upon your contribution)
• Life assurance at four times basic annual salary

If you are interested in this role, please apply before the end of the closing date. When applying, you will need to provide an up-to-date CV and a supporting statement (no more than 500 words) indicating how your skills/ expertise match the competencies outlined in the Job Description.

Visit our Work For Us website to learn more about us, our benefits, equal opportunities statement and inclusive culture pledge.

Apply for this job online.

You may also have experience in the following: CRM Manager, Salesforce, Customer Relationship Manager, Customer Relationship Management, CRM Executive, Customer Success Manager, CRM Marketing Manager, CRM Database Administrator, CRM Analyst, CRM, Data Analysis, etc

REF-213 694

Due to our ongoing growth in order to meet increased local demand for existing and new services, we are now looking for an Executive Assistant to support the Senior Management Team (CEO, Head of Community Programmes, and Business and Events Manager) by carrying out a range of administrative tasks for each member of the team.

This role will be crucial in enabling the senior managers to focus on their responsibilities for growing and managing the organisation, and assisting in our mission to support a healthy and cohesive community in south Westminster through a range of activities and services.

This is an excellent time to join our charity as our dedication to supporting our community has led to unprecedented success for our organisation. Our current growth is a result of the positive impact we have on our community, and allows us to plan for the future, taking on innovative new projects and leading change in the area we serve.

Our growing In-House Maintenance Team is seeking an experienced, customer-focused supervisor to join us as a Repairs & Maintenance Supervisor in order to support the effective management of a multi-disciplined team of trade operatives, contractors and self-employed operatives.

Repairs & Maintenance Supervisor
Location: Birmingham & Surrounding Areas, B69 4PN
Salary: £41,530 per annum + Van & Fuel Card
Hours: 39 hours per week
Contract Type: Full Time, Permanent

Your day-to-day responsibilities will include:

• Supervise a team of Trade Operatives as they carry out responsive repairs and voids maintenance.
• Lead and motivate the team to and ensure a high standard of repairs are maintained in our homes.
• Complete post inspections of works to ensure everything is completed according to specification and is contractually compliant.
• Ensure work is completed in a timely and cost-effective manner.

Our ideal candidate? Your application will demonstrate the following:

• A relevant qualification in a building related discipline or site management or equivalent knowledge as demonstrated through a track record of relevant work experience.
• Supervisory and team management experience
• Construction knowledge or experience, including Health & Safety legislation, fire safety, CDM Regulations
• Financial and budgetary control and void property management experience

What’s on offer? As well as a competitive salary and a Van + Fuel Card, you'll also have access to our award winning company benefits. This includes access to Medicash, access to our benefits portal offering you discount with many big brands as well as up to 8% matched pension contributions.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return, you can be assured of a great place to work, where you’ll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Closing date: 20/05/2024

Please be advised that we reserve the right to cease recruitment activity should suitable candidates be appointed prior to the advertised closing date.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.

Grant Proposal and Contract Bid Lead

Salary: £36,576 pa + good range of benefits

Contract: Permanent – 36.5 hours per week

Based: Milton Keynes – Hybrid (UK-based applicants only)

My client is World Vision UK, an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy they have helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything they do is motivated by faith as they strive to reflect God’s unconditional love.

I have the very real privilege of assisting World Vision UK to recruit an outstanding candidate for the role of Grant Proposal and Contract Bid Lead within the Policy & Programmes team. Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Do you thrive on fostering relationships, leading coordination efforts, and ensuring high level technical standards?  If so, in this pivotal role, you'll drive excellence in proposal submissions, meeting donor policies while collaborating with key stakeholders. If you're ready to make a difference and lead impactful initiatives, we want to hear from you!

About You…

As WVUK’s Grant Proposal & Contract Bid Lead, you'll be at the helm of a rewarding opportunity, helping to steer the submission process to fulfill WVUK’s Institutional Funding income requirements. Here's a glimpse into the key responsibilities:

1. Mastermind Coordination: Lead, manage, and orchestrate the submission process, collaborating with multiple stakeholders to craft compelling grant proposals. You'll craft a meticulous plan, ensure timely delivery of inputs, and hold everyone accountable for their contributions.
2. Relationship Maestro: Dive into a world of relationship building! You'll nurture and manage connections crucial for submission success, liaising with stakeholders from National Offices, consortium partners, and WVUK's specialized teams. Your expertise will position WV as an esteemed grant contender, fostering early engagement with partners and streamlining processes seamlessly.
3. Champion of Quality: Your pursuit of excellence will drive the delivery of high-quality submissions, meeting win-rate targets and industry standards. You'll craft proposals that align with donor policies, contextual needs, and WV's strategic vision. Mitigating risks, ensuring compliance, and harnessing valuable lessons learned will be your forte.
4. Continuous Innovation: Your hunger for knowledge will fuel the continuous enhancement of WVUK's submissions. Engage with sector experts, tap into WVI networks, and stay abreast of evolving programming approaches. Your insights will not only strengthen submissions but also elevate the team’s collective expertise.

Essential Criteria

• Expertise in Multi-Sector Program Management: Demonstrated proficiency in assessing, designing, and managing projects across diverse sectors within complex settings. A track record of navigating the project cycle successfully and securing institutional funding from bilateral and multilateral donors.
• Exceptional Project Management Skills: Proven ability to excel in managing multifaceted tasks within challenging timelines. Prioritization prowess is key, consistently meeting deadlines amidst competing demands.
• Donor Relationship Management: Extensive experience cultivating and sustaining relations with institutional donors such as DFID/FCDO, EU/ECHO, and UN bodies. Adept at analysing funding requirements and adeptly navigating varied worldviews. Skilled in fostering, managing, and evolving relationships within consortium partnerships.
• Proactive Innovation and Process Improvement: A proactive and creative approach to refining existing processes and devising new strategies for enhanced efficiency and efficacy. Strong emphasis on knowledge management within a high-pressure team environment.
• Team Leadership and Financial Acumen: Proven track record in assembling and nurturing project teams. Proficiency in linking financial aspects with operational requirements to ensure seamless project execution.

Are you ready to spearhead impactful initiatives, shape exceptional submissions, and propel WVUK's mission forward? Join us and be the architect of transformational change!

In addition to the salary indicated, WVUK provides good benefits including pension, generous holiday entitlement and free parking (MK only).

As an active *Christian (*Permitted under Schedule 9, Part 1 of The Equality Act 2010), this role allows you to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

To apply, please send full CV and covering letter stating how you meet the essential criteria provided above to WVUK’s Advising Consultant – contact details in the apply link.

Closing date for applications:  Monday 13th May 2024

We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified.

**Please note that holding Right to work in the UK documentation is required for this role as it is not sponsored.**

World Vision UK is an Equal Opportunities Employer.  We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.  World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice.

No agencies please.

These unique and rewarding freelance audit opportunities would suit experienced experienced audit professionals that are flexible, love diverse travel experiences, supporting worthwhile causes and inspiring people. AfID is recruiting on behalf of a leading specialist in international NGO grant audit services for development donors such as the UN and the World Bank. Assignments would suit experienced qualified audit professionals with grant audit / management experience, ideally in a not-for-profit/ international development context

Role overview.

Complete international grant expenditure audits for a diverse range of projects (grant recipients) funded by international donor institutions ranging from emergency aid, to long term development in areas such as agriculture, health or infrastructure or technical research. Assignments are 1-3 weeks in length and based across the European mainland and the developing world. These are offered on an assignment by assignment basis, one to two months in advance.

Contractors can be based outside the UK 

Requirements

• Qualified ACA / ACCA or equivalent – 5+ years post qualified experience
• Grant management and audit and reporting experience with international institutions. Preference given to individuals that have worked on UN or EC grant assurance assignments
• Diplomacy and cultural sensitivity while working with a hugely diverse range of clients and beneficiaries
• A real interest in international development and associated funding structures
• Ideally but not essential fluency in a second language such as Spanish, German, French, Arabic & Portugese
• Excellent communication, report writing and presentation skills in English.
• Resilience and adaptability

​ Personal attributes:

• At least 5-10+ years of relevant audit experience
• Ability to work under pressure; Strong planning, organisational and time management skills
• Sound technical and analytical skills, report writing and presentation skills

Passionate about international travel and development and willing to work in international locations. Individual must be prepared to travel to challenging locations when it is deemed safe to do so. Individuals must also be able to demonstrate effective past working practices when working remotely with a range of clients. 

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community. 

At Enable, we value our employees and our culture, focussing on embracing diversity and fostering  an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive: 

Benefits

• 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Free Gym Membership
• Free breakfasts/snacks

Reports to:  Deputy Head of Marketing 

Based:  Wandsworth Borough / Battersea Park

Salary:   £38,000 

Contract: 12 Month Fixed Term Contract 

Work Arrangement:  40 hours per week, Hybrid mix of office and wfh 

DBS: Basic

The Role   

Reporting to the Deputy Head of Marketing the Data & Systems Project Coordinator will be responsible for driving change, implementing new data processes and providing new insights at Enable.   

We are seeking an experienced data and systems professional with a passion for numbers and using data and analytics, to take the lead on various projects over the next 12 months.

The Sales and Marketing Team  

This is an exciting opportunity to join Enable’s growing Sales and Marketing team who report into the Head of Growth and Branding. No two days are same. You will gain valuable hands-on experience with room for growth and the chance to see tangible output in the not-for-profit sector. The sales and marketing team is a small and supportive team, with a high output and flexible and collaborative approach to work.   

Integral to the Sales and Marketing Team this role will also work across our varied service areas, in order to streamline processes, implement systems and analyse trends in order to create maximum impact.  

Key responsibilities will include:  

• Systems assessment – Assessing the existing booking and CRM systems across the company
• Research – Investigate alternative system solutions to improve quality of data and collection, and provide best value solution for approval
• Implementation – Support the implementation of new CRM systems across the business and across relevant departments
• Tooling - Ensuring we have the setup in place to track the right metrics, suggesting new ideas and driving change where needed 
• Data management – Providing support across all services to ensure that user data is being effectively gathered as well as cleansing existing data
• Data analytical research and evaluation – Supporting the marketing team to reach their campaign objectives, by managing the data analysis process
• Forecasting and Reporting – Producing trend and campaign reports to inform strategic decisions, identify return on investment and identify trends and patterns 

Skills and experience  

• Experience with managing, interrogating, and implementing new data and CRM systems
• Proven experience reporting data and analysing trends to generate meaningful change within a company
• Worked on sales campaigns and be able to identify trends and insights mentioning sales trends – as well as campaign.
• A pro-active and ‘get-it-done’ approach to the implementation of new processes
• Excellent problem solving, and verbal/written communication skills
• Skilled user of digital systems, including Microsoft Office (PowerPoint, Word and in particular Excel)
• Confident working with a variety of stakeholders, streamlining individual processes across a variety of platforms

This is an exciting opportunity to be a part of a company that positively impacts the community around us! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.

Full time, 35 hours per week

Permanent

Grade  CL, Salary £60,000

Location 30 Euston Square / Hybrid

Closing date: 19 May 2024 but candidates may be interviewed earlier.

Interview date : TBC

We are embarking on a radical transformation of our CRM, moving away from custom packages and developing our CRM within native Salesforce. Our CRM is a powerful tool in delivering critical functions to all aspects of College activity across membership, CPD, exams, research and communities and forums. It is used by over 50% of our staff to support our members and by our 55,000 members to access the services they need.

This role leads the ongoing development of our Salesforce platform including leading the improvement of processes, adoption using the Salesforce platform and helping the College become more data-driven by introducing improved analytics capabilities. There is an appetite across the organisation for using insights from our data to drive what and how we deliver for our members.

The successful candidate will need good technical skills, ability to work in both agile and waterfall environments, as well as excellent collaboration skills and ability to explain complex technical matters in business terms as needed.

The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.

                                    ~ Building a sustainable future for general practice ~

The package also includes:

· 8% employer pension contribution

· 25 days annual leave, plus bank holidays and additional leave during the Christmas week pro rata

· Season Ticket Loan

About Us

USPG is the Anglican mission agency that partners churches and communities worldwide in God’s mission to enliven faith, strengthen relationships, unlock potential and champion justice.

About the Role

Reporting directly to the Director of Global Mission, this focal coordinating role within our Global Mission Team (GMT) will ensure the effective functioning of the GMT by offering:

• Administrative support to the Director

• Team-wide Coordination

• Programme Support for cross-regional initiatives

Due to the coordinating nature of this role, the post holder will need to work in close collaboration with other members of the Global Mission Team as well as effectively liaise with members of the Communications, Engagement and Fundraising (CEF) team as well as the Finance and Operations (FO) team.

About You

You are a highly organised administrator with excellent team coordination skills. You are confident and creative and can offer the necessary operational, administrative and programme support that can see things through from conception to full implementation.

As a focal part of the team, you will have significant awareness and appreciation of team dynamics. You will demonstrate considerable cross-cultural awareness and are able to demonstrate both an aptitude for collaborative teamwork as well as the ability to work independently on your own initiative. It is expected that the postholder will have considerable experience of working in the church/charity sector and a fair understanding of contemporary global challenges.

This is an ideal opportunity for someone with a track record of strengthening team efficiency through meticulous attention to detail, aptitude for operational oversight and demonstrated project coordination experience to exercise their gifts within the context of a global Anglican mission agency. This role involves preparing reports for management and trustees including relevant paperwork.

How to apply

Please visit the Current Vacancies section on our website and complete the application form and equal opportunities form. Please send both completed forms to Renata Rust.

Closing Date: 24th May 2024 at 12 noon

Interview Dates: Week beginning 3rd June 2024

Why Join Us:

·Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community.

·Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon.

·Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact.

What You'll Do:

-Quality Advice and Guidance: Provide high quality support to managers and staff for all HR related matters.

-Effective Communication: Work collaboratively and ensure effective and appropriate communication with and between staff, managers and the Senior Leadership Team

-Innovation and Engagement: Channel your passion for employee engagement and contribute and promote a positive employee relations climate

HR Generalist Support

· Provide high quality professional support to managers and staff for all HR related matters.

· Undertake general HR tasks as required and appropriate to the role.

· Support employment-related enquiries from staff and mangers.

· Carry out administrative tasks including general HR administration as and when required.

· Work closely with core infrastructure roles, including aspects of finance and recruitment.

About Smart Works 

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. After visiting Smart Works, 69% of clients secure a job within a month, gaining financial independence and transforming their lives.

More information about who we are can be found on our website.

About the role  

Across the UK, over 400 organisations refer women for a Smart Works appointment, including job centres, refuges, prisons, working programme providers and other charities. The team in each centre supports clients to access their appointment.

We are recruiting for a Service Delivery Assistant based in our Reading centre to lead on the smooth running of our service, and create a welcoming atmosphere for all clients, volunteers and visitors. Our team is friendly and professional, and we work closely together to make sure every client has an outstanding experience when they visit us.

The Service Delivery Assistant will be the first point of contact a client will have with Smart Works. Therefore, we are looking for a friendly, organised and hard-working individual. The role requires strong administrative skills, excellent communication skills and a drive to ensure all women who visit us have the best possible experience. If you’re passionate about supporting women, then this is an ideal opportunity for you.

The role would be based in Reading city centre, and there will be occasional evening and weekend work as the role holder may be asked to provide key events support. 

Smart Works Reading is part of Smart Works Charity, with Smart Works centres across the UK. There will therefore be some travel and frequent liaison with local centres across the UK and HQ in London, to support induction and training, as well as the day-to-day role. 

Duties and responsibilities

• Being the first point of contact for all clients, volunteers and visitors of the centre, in person, via email and on the phone. 
• Managing the central inbox, responding to clients, referral partners, volunteers, donors and potential supporters.
• Day to day coordination of the Smart Works service, including booking all client appointments, answering the phone and all related service administration.
• Maintaining an up to date and accurate client data base.
• Generating volunteer rotas and day to day volunteer communications relating to service delivery.
• Ensuring the dressing room and stockroom is organised and tidy to a high standard.
• Ensuring all operational policies and procedures including Safeguarding are maintained, communicated, and adhered to on service days.
• Supporting the team with ad hoc administration tasks.

Personal Specification 

• Friendly, enthusiastic and engaging with a variety of stakeholders.
• A good team player with a strong work ethic whilst able to make decisions independently.
• Curious with an enjoyment for learning and trying new ways of working.
• A creative problem solver who is proactive.
• Strong organisational skills with good attention to detail.
• A confident IT user, with excellent understanding of Microsoft packages including Word, Outlook and Excel. 
• Experience working in a customer service, receptionist or administration role previously would be advantageous, but is not required.

How to Apply  

Please visit our website or click "Apply Now" to find out more information - we can't wait to hear from you.

Events and Community Fundraising Coordinator

£25,643 per annum (London Living wage)

Permanent, Full time 37.5 hours per week

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re looking an Events and Community Fundraising Coordinator to join our high performing Events and Community Team. The team are driven to maximise opportunities, we aim to reach ambitious targets and provide an excellent supporter experience.

Our team raise funds through a range of activities including:

• Our own events (e.g. March for Men)
• Virtual products (e.g. The Month Series)
• Third party events (e.g. London Marathon)
• Golf Days
• Helping community fundraisers who organise their own activity

You’ll be supporting our third-party events programme and be our first point of contact for our fundraisers. You'll provide admin support for our registration processes and support fundraisers through telephone, email, and social media channels. You’ll build and manage relationships with existing and new supporters. From registration to the end of their supporter journey you'll help motivate during challenges, offer fundraising advice and ensure thanks at the end of a first-class experience.

Whilst third party events will be your primary area of responsibility across different types of events, you’ll also get the chance to work across teams to provide support where needed during busy periods of activity.

This role works with data through maintaining our Raiser’s Edge database. You'll also update records on JustGiving and Enthuse. This requires accuracy and working under the requirements of GDPR.

You’ll also work with our Communications teams supports the planning and delivery of our activity. You'll help engage with our digital adverts and identify compelling supporter stories. This helps to raise the profile of our fundraising products, as well as prostate cancer and Prostate Cancer UK.

What we want from you

You’ll have the drive and eagerness to provide crucial support to our sector-leading programme of activity which generated £12.9M of income in 2023-24. This is a fantastic opportunity for someone early in their fundraising career to grow, develop and gain valuable skills and experience in a fundraising role within a progressive and innovative organisation. You’ll be part of a passionate and high energy team fighting to stop prostate cancer from being a killer.

You’ll make a positive and valuable contribution to the success of the Events and Community Fundraising team through excellent communication skills and being proactive in supporting our event participants. You’ll have a strong eye for detail, customer-centric mindset and will be able to prioritise a busy workload to ensure we are able to consistently deliver excellent supporter care. You’ll be self-motivated, well organised and have a ‘can-do’ approach to the role.

Why work with us?

Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace that represents, and can advocate for, the communities we support.

It’s our ambition to become an anti-racist organisation, and our mission to advance racial equity in the diagnosis and treatment of prostate cancer.

We’re learning more about the needs of our colleagues and we’re excited to have recently launched three new people networks: Pride, Mind & Body and Multicultural.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps

More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply.

Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help.

The closing date is Wednesday 15th May 2024 applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for week commencing Monday 20th May 2024.

CVAA UK is a membership organisation supporting not-for-profit adoption agencies across the UK who specialise in finding homes for children in care. Over 3000 children in the UK need adoption each year because they cannot remain at home or with family members. The CVAA Practice Programme delivers 30 or more online courses each year to those working in the sector, primarily social workers. The programme has developed a strong reputation for attracting a range of subject experts to deliver cost effective, engaging and useful training. The full programme is listed on the CVAA UK website and inlcudes topics such as LGBTQ+ parenting; therapy for children; identity formation; racism and anti-racism; parenting courses; theraplay and many more.

Due to a restructure of the team, we are now looking for a Training Manager who can oversee the delivery of the programme from mid to late July 2024. Initially fixed term, it is anticipated that this post will become permanent.

The Training Manager will work with the Head of Practice Development and the Programme Administrator to ensure that the courses are full, delivered effectively and evaluated. Part of the role will also be to source new trainers and support the creation of the programme into 2025.

The CVAA team work remotely across the UK so location of the postholder is not a barrier to recruitment as long as long as they can travel occasionally and come into London for team days. The team is small, diverse and dynamic. Experience of project management or delivery of training or events is more important than knowledge of adoption or children's social care. We would warmly welcome an application from people who have lived experience of adoption or fostering, and candidates from the Global Majority. 

Benefits include:

• Flexible working
• Pension
• Personal training budget
• Generous holiday allowance

Candidates must be eligible to work in the UK and will need to undertake a DBS due to the sensitive nature of the work of CVAA. We require three references, one of whom can be personal. To apply please prepare a comprehensive CV a covering letter in English which address all the requirements of the Person Specification by providing evidence and examples to back up statements.

Petra Jodlova, Head of Practice Development, is available to arrange informal conversations about the post. 

The closing date for applications is 11.59pm 16th May 2024. Interviews will be week commencing 27th May 2024.

Location: Flexible – London (Bethnal Green) / Hybrid / Fully Remote

About the role

This role will contribute to the achievement of the “Forest for the Future” and CAR programmes objectives by monitoring project implementation against objectives, providing comprehensive support to the L&L team, and directly supporting partner NGOs involved in the projects.
This is an exciting opportunity to join an organisation working at the forefront of the fight against tropical deforestation, climate change and social injustice.

Person specifications

The ideal candidate will possess knowledge of and/or interest in forest governance and human rights, particularly in Central Africa. They should have experience and/or interest in providing project management support within a charitable organisation or in an international development context, as well as collaborating with local NGOs in developing countries. Additionally, they should have experience and/or interest in managing development project budgets, monitoring expenditure and processing payments.

Basic understanding of Monitoring, Evaluation, and Learning (MEL), project work plans, and logical frameworks is necessary, along with proficiency in producing high-quality financial and narrative reports.

The candidate must demonstrate the capability to manage projects in accordance with the requirements of institutional donors and contribute to strategic project development, including project design and the creation of funding proposals.
Furthermore, the successful applicant must be fluent in both written and spoken English and French.

They should also be willing to undertake travel for up to 16 weeks per year, including visits to remote forest areas.
We encourage all interested candidates to apply, even if they believe they may not fully meet all the requirements. Applicants are encouraged to elaborate on their suitability for the role in their cover letter.