Job Title: Admin/Customer Services
Reports To: CEO
Main Purpose of Job
To ensure the smooth running of the sales floor and main office to offer a high-quality service to donators and customers.
Main Responsibilities
- Serving customers, dealing with enquiries, arranging delivery when necessary
- Processing cash, card and other customer payments
- Arranging for approved donations of furniture to be collected
- Handling product returns and payment refund requests
- Helping with movement, inventory and presentation of stock in the warehouse
- To assist in the movement of stock by road transport, including van driving.
- To assist and support new volunteers as directed. Ensure that volunteers understand the customer service standards that we aspire to as an organisation
- To follow all statutory Health and Safety requirements and those detailed in the organisation’s Health and Safety policy and risk assessments
- Work flexibly and to be prepared to contribute to all areas of work in the organisation
- Collect and share feedback from volunteers, work placement trainees, donors and customers with the CEO
- To undertake any other reasonable tasks as deemed necessary by the CEO
- To promote equal opportunities and value diversity in accordance with Statutory and Sofa’s Equal Opportunity and Diversity Policy
- To undertake any other duties as required by Sofa Trustees which are consistent with the aims and objectives of Sofa
Other Requirements
- Adhere to Sofa’s Health and Safety Policy
- Work flexibly throughout the week excluding Sundays
- Attend occasional meetings
Provide affordable household items, help volunteers get back into employment and save the environment by diverting tone of furniture from landfill
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
1 in 20 young people will have experienced the death of one or both of their parents by the age of 16 (Parsons, 2011). Do you believe that children and young people should not be alone on their bereavement journey? We do, help us to achieve our vision across Surrey, parts of West and East Sussex and West Kent.
Location; East Grinstead/home-based Hours; 21 Salary; £22,800 (FTE £38,000)
Closing Date; June 15th (We reserve the right to close earlier if sufficient applications received)
Who we are
We are a medium sized charity supporting children and young people in Surrey and surrounding areas who have been bereaved or who are facing the bereavement of a close family member. We are the only charity in our local community providing a range of services that give the opportunity for children and families to come together in person. We know we make a difference to children and young people at a really difficult time and support them to move forward with their lives.
About the role
Our current director is moving on to a new and challenging role nearer to home. We are seeking a Charity Director to take our strategy forward; we are aiming to reach all children and young people in our local communities who need our support through their bereavement journey and extend the range of services we can provide. This is a broad role in a growing organisation with limited resources, it involves a mix of operational, strategic and external facing activities.
Who we are looking for
We are looking for a proven leader, with charity experience with enthusiasm for our vision. They will have skills in income generation, fundraising, relationship building, managing a small team of dedicated staff and managing limited resources to provide the largest impact for our children and families. Jigsaw (South East) is committed to equal opportunities and welcomes applications from all sections of the community.
Main purpose of the role
Provide strategic direction by leading and further developing a quality service.
- To ensure income supports financial stability and growth of our services to meet needs.
- To increase our service's visibility and impact, particularly with statutory funders, and establish a reputation as an expert organisation
- To ensure the charity fulfils its legal, statutory and regulatory responsibilities.
The client requests no contact from agencies or media sales.