First job jobs

Strategic Legacy Marketing Manager

£49,492 - £58,226 + Benefits

Hybrid between home and Poole (min 2 days a week in Poole)

Ref: 21021

About us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. The RNLI depends on Gifts in Wills to fund two-thirds of our lifesaving services.

We’re looking for a Strategic Legacy Marketing Manager to lead our team of legacy marketing specialists. This is a new role leading an established team that is key to building our long-term legacy income. It is responsible for developing and expanding our multi-channel legacy pledger recruitment programme, enhancing and growing our legacy engagement & conversion journeys and growing our In Memory giving initiatives, including our Launch a Memory offering.

Your role

As the Strategic Legacy Marketing Manager, you’ll be focused on:

• Driving innovation and development of the wider legacy strategy as part of the legacy leadership team.
• Leading a team responsible for all aspects of our marketing acquisition, conversion and engagement programmes for Legacy & In Memory giving.
• Collaboration and coordination with fundraising stakeholders across the organisation to deliver the legacy strategy in support of the wider fundraising strategy.
• Identifying and growing talent within your team.

About you

You’ll be passionate about fundraising and understand the importance of delivering donor-centric marketing programmes that support business goals and outcomes.

More specifically, you’ll need:

• Proven track record and extensive experience in developing a donor-centric marketing strategy and overseeing its successful delivery. Ideally, this will be in legacy and/or In Memory giving and include experience in creating large-scale multi-channel paid media programmes.
• Experience in leading and motivating teams and building cultures that bring out the best in individuals. A confident people manager with experience of coaching and supporting others to develop and achieve results.
• A great communicator with extensive experience of effectively engaging with and influencing stakeholders at all levels in a business.
• A strategic thinker who looks and plans ahead, with the ability to identify appropriate change and to deliver it while keeping their team and all stakeholders engaged.
• Demonstrable ability to use and understand trends and insights to positively influence the development and delivery of activities.
• Problem-solving skills to overcome challenges and a passion to deliver the best possible results for our supporters and our charity.

This post requires a valid driving licence.

So, if you have a passion for fundraising and are looking to lead a successful legacy team who have ambitions to grow further, this could be the role for you. For more information and to apply, please visit our jobs page.

Closing date: 18 January 2026.

Interview date: 12 - 13 February 2026.

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

Shannon Trust facilitator - HMP Stafford 
 
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
 
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Brixton. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.  
 
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach. 
 
This role will be prison based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
 
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
 
?Interviews are planned for 28th January 2026
 
REF-225 843

Background to the role

The Choir with No Name (CWNN) run choirs for people affected by homelessness in London, Birmingham, Brighton, Sheffield, Liverpool, Cardiff and Coventry. Their mission is to support people to make friends, build their confidence and skills, improve well-being, and find their place in society. Each week they offer a rehearsal, and the members, volunteers and staff all sit down and eat with each other. In 2021 The Wallich joined in partnership with CWNN to launch a new choir in Cardiff.

This role is for an initial period of 4 months with the possibility of extension.  The CWNN Cardiff Choir Manager role will take on the administrative and pastoral side of the Cardiff choir.  Your job will be to lead a small team of volunteers to lead rehearsals on a Tuesday evening in Butetown alongside our Music Director. You will be also recruiting choir members and supporting them to feel welcome in the choir, build confidence, and signpost them to services when needed. You will also manage small projects and event manage gigs and promotional outreach workshops working closely with our Cardiff Choir Director and other CWNN and Wallich staff. Direct line management will come from the Head of Programmes at Choir with No Name with additional support from The Head of Service Innovation & Enhancement at The Wallich.

Job Description

Member recruitment and liaison

a) Lead on recruiting choir members, ensuring that the opportunity to attend choir is available to as many potential members as possible and oversee a rota for our volunteer shuttling initiative to and from rehearsals.

b) Be the first point of contact for potential and existing choir members.

c) Occasionally signposting or referring members to specialist services and act as Safeguarding lead for the choir (training and support provided).

d) Enable and support choir members to take an active role in their choir e.g. taking-up volunteer roles within rehearsal.

Rehearsal and Volunteer Management 

a) Lead on all aspects of running a smooth rehearsal (except the musical bits!)

b) Line manage Cardiff volunteers.

c) Support the training and induction of volunteers.

d) Be responsible for the health and safety and food hygiene at choir rehearsals and events.

Gigs and workshops

a) Oversee the organisation gigs for the Cardiff choir alongside the Choir Director.

b) Arrange occasional outreach workshops (and community projects) within the homeless, mental health and other relevant communities and services.

Administration

a) Complete weekly registers and quantitative data and quarterly updates.

b) Follow operational policies and procedures.

c) Oversee the Cardiff choir budget and cashflow. 

d) Share updates on the choir to CWNN and The Wallich for social media.  

Person Specification

Essential

· Passion for the choir and its members’ potential.

· Commitment to the vision, mission, and values of CWNN and The Wallich.

· Ability to follow Wales safeguarding procedures and process.

· Able to lead small teams of volunteers and oversee the budget

· The ability to act calmly and decisively in emergencies, and to work positively with a diverse group of people.

· Highly motivated self-starter with initiative to make things happen.

· Organised and methodical

· Ability to keep accurate financial records.

· IT literate (Microsoft Office including Word and Excel)

· Compassion and respect for all members of society, including a commitment to equal opportunity.

Desirable

· Knowledge of the homelessness sector

· Knowledge of Psychologically Informed Environments and Trauma Informed Care models of support

· Good contacts and beneficial relationships within the voluntary sector, and the ability to build new ones.

· Excellent written communication skills

· Experience of managing events

· A sense of humour and a love of music

· Ability to communicate in Welsh.

In the interest of a non-biased approach to recruitment, all applications will be anonymised before they reach the selection panel.  We are not, at this stage, asking for information about your work experience or education, we are only seeking the answers to questions that will demonstrate the skills required to deliver the role. 

You can find the full job description and information about the application process on our website.

Our mission is to foster community-led green space management through collaboration, advocacy, and education.  We believe that green open spaces can be better sustained by empowering communities and our existing network numbers 150 plus members throughout Birmingham. As our Operations Director, you will direct and control the ongoing operations of Birmingham Open Spaces Forum (BOSF), to achieve the strategic and business performance objectives required by the Trustees. 

Position: Payroll Manager
Type: Part-time (28 hours a week), permanent
Location: Office-based in in London with flexibility to work remotely
Salary: £35,417* (FTE £44,339*) per annum plus excellent benefits
Salary Band and Job Family: Band 3, Profession/ Technical

* You will start at our entry point salary of £35,417 (FTE £44,339) per annum, increasing to £37,688 (FTE £47,110) after 6 months service and satisfactory performance and to £39,904 (FTE £49,881) after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

Please note we will also consider alternative part time arrangements such as three days a week (21 hours per week).

We’re looking for a knowledgeable and people-focused Payroll Manager to lead our payroll service and help make sure every colleague is paid accurately, on time, and with confidence.

Based in our London office (with flexible remote working), you’ll take the lead on all aspects of payroll delivery, overseeing the i-Trent system you will work closely with colleagues across HR, Finance and the wider organisation. You’ll oversee the monthly payroll process end-to-end, making sure everything runs smoothly.

In this role, you’ll play a key part in creating a supportive and inclusive experience for our colleagues, offering clear, friendly payroll advice and helping colleagues understand their pay, benefits and pensions. You’ll also mentor and support a Payroll Advisor, helping them grow and succeed in their role.

You’ll have:

• Strong experience managing payroll in a complex organisation, with in-depth knowledge of payroll, pensions, tax and statutory requirements
•  A proven track record of delivering accurate monthly payrolls, reconciliations, deductions and year-end processes with very low error rates
• Confidence managing HMRC requirements including RTI submissions, auto-enrolment, P11Ds, P45s and P60s
• Experience turning payroll data into clear, meaningful reports and insights for managers and senior stakeholders
• Excellent analytical skills, with the ability to spot issues early and find practical, people-centred solutions
• The ability to provide clear, approachable payroll advice to colleagues at all levels, including senior leaders
• Experience working with HR and payroll systems (ideally iTrent), including supporting system improvements and reporting
• A collaborative mindset and the ability to build positive relationships across teams
• Experience mentoring or supporting others, with a genuine interest in helping people develop and do their best work
• A full membership (or equivalent) of the Chartered Institute of Payroll Professionals and a commitment to continuous learning
• Strong communication skills, attention to detail, and a high level of integrity and confidentiality

This is a great opportunity to use your payroll expertise in a role where your work directly supports colleagues and contributes to a charity making a real difference.

More information about our job opportunities and how to apply can be found on our MS Society website.

Closing date for applications: 9:00 on Monday 26 January 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Action Foundation is an award-winning charity that supports and empowers asylum seekers, refugees and migrants in the Northeast to overcome immediate barriers, integrate with the community, and build skills for the future. We’re looking for an Office Manager to join on a fixed terms basis as maternity cover to support the work we do.

About the Role
You’ll be part of Central Services team and oversee our essential "back-office" support functions like HR, IT, H&S, facilities and office administration that allow staff across the organisation to focus on their core duties. Every day, you’ll play an important role in keeping systems reliable and people supported in their work.

Why Join Us
You will be joining a supportive and diverse team and an inclusive workplace where you can be yourself and be part of our collective success. We are happy to accommodate hybrid working, supportive of opportunities for personal growth and offer the following benefits:

· 35 hour work week

· 36 days annual leave

· 6% employer pension contribution

· EAP & welfare support

· Enhanced Sick Leave & Compassionate Leave

Action Foundation is an Equal Opportunity employer, and we welcome applications from all sectors of the community, particularly those who have lived experience of migration. We also have a strong focus on safeguarding in the organisation and a DBS (Disclosure & Barring Service) check will be part of the recruitment process.

Application deadline is 9am on Wednesday 28th January 2026

Interviews are planned to be held on Thursday 5th February at Action Foundation, Melbourne Street Newcastle, NE1 2JQ

Please refer to the attachments for: 

o Job description

o Application form

Please note, we do not accept CV’s

If you are interested in applying and require more information about the job role, or if you would like any support in the application process, we would encourage you to contact the recruitment team.

Note:  We reserve the right to close this vacancy early should we receive sufficient applications.

Prospectus is delighted to be supporting a small, London based performing arts charity to recruit for a Head of Finance and Operations. This is a role based full time from their site in Islington and is a permanent vacancy. The charity works with care leavers and at risk young people using drama, staging high profile theatre and film productions.

Reporting in to the CEO, the Head of Finance and Operations is responsible for managing the day-to-day operational, financial and legal aspects of the charity, the work it produces and its staff, ensuring successful delivery of all services. Accountable to the CEO, this person must ensure that the right balance is achieved between a programme of activity and prudent financial management. Some of the key responsibilities include strategic and financial planning, leading in the development and management of business plans. You will ensure realistic financial targets are set, work alongside the CEO to develop a robust, deliverable business plan for financial partnerships and will lead on the development and implementation of HR strategy and staff management policies. You will support the Fundraising team alongside the CEO, working with them to develop and manage a realistic weighted pipeline of trusts and foundations. You will also monitor funding agreements and renewals, support the preparation of corporate sponsorship contracts and over see the management of the office space.

The successful candidate will have prior experience managing finances, ideally for a charitable organisation or not for profit, however you do not need to be a fully qualified accountant. You will have team management experience with the ability to motivate and support staff and bring experience of embedding policies and processes to ensure smooth running of the organisation. You will be a self starter with the ability and drive to learn aspects of the role that you are not as familiar. The charity is open to candidates looking to develop and broaden their experience on the job and therefore you will not be expected to have strong experience in every area.

To apply please submit your CV in the first instance. Following your application, you may be contacted by Prospectus for an informal discussion and may be asked to provide further information to assist with the recruitment process.

As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.

Health, Safety & Environment Officer

The Ocean Conservation Trust is a charity with a mission of “Connecting us with our Ocean.” We are committed to conserving the marine environment and inspiring people to protect it for future generations. An exciting opportunity has arisen for the right candidate to join our organisation at a time of significant growth.

The Health, Safety & Environment Officer will play a key role in the delivery of safe and compliant operations across the site. Working closely with senior colleagues, coordinate day-to-day HSE activities, maintain accurate records, and embed a positive and proactive safety culture throughout the organisation.

We are seeking a highly motivated individual with a high level of attention to detail, capable of balancing administrative responsibilities with practical, site-based health and safety duties.

Applicants who meet the essential criteria will be invited to interview.
The salary for this role is £30,000 - £35,000 per annum depending on experience. Working hours are 37.5 per week (Monday–Friday).

We are looking for candidates who have the following qualifications and experience:

· IOSH Managing Safely or Working Safely certification (Essential) and willingness to undertake further training if needed.

· NEBOSH General Certificate in Occupational Health & Safety (Desirable).

· Experience working with HSE management systems in a similar environment (public venue, facilities, or operational site preferred).

· Strong organisational and administrative skills with the ability to manage documentation accurately.

· Good analytical and problem-solving skills with a practical approach to safety solutions.

· Clear, confident communicator both verbal and written, with the ability to influence and advise at all levels.

· Awareness of H&S considerations relating to public buildings and hazardous operational areas.

To apply please select the apply button and send us your CV and a cover letter with a personal statement outlining how you meet the requirements of the job, with illustrations of your experience and your reasons for wanting to join the Ocean Conservation Trust and what you can bring to us

Closing Date: 14th January 2026

In line with current legislation all applicants must be eligible to live and work in the UK. As part of the recruitment process you will be asked to provide documented evidence of eligibility.

The OCT operates an Equality and Diversity Policy and is committed to promoting a diverse and inclusive community – a place where we can all be ourselves and succeed on merit. All applications will be judged solely on merit, however we particularly welcome applications from groups currently underrepresented in the workforce.

Only candidates invited for interview will be contacted.

We are recruiting our first Fundraising Manager, to help us grow AEC’s income, with a focus on trusts and foundations, and corporate partners. This is an exciting opportunity to shape a new fundraising function, delivering effective fundraising activity that directly impacts the lives of young people in one of London’s most deprived boroughs.

In return for you bringing us your passion for our mission, we can offer:

• High visibility – you’ll see the impact of your work every week in the lives of the young people we support.
• A blank canvas – shape our fundraising strategy and pipeline from the start.
• Supportive leadership – work closely with a passionate Director and engaged trustees.
• Flexibility – hybrid working, adaptable hours and autonomy in managing your workload.
• Values-led culture – warm, collaborative, child-focused and community rooted.
• Strong story to tell – AEC has a 30+ year history, proven impact and inspiring outcomes.

Our story:

Ascension Eagles Cheerleaders (AEC) is a youth charity east London; we are one of the UK’s top competitive cheerleading programmes, operating out of our "Talent Central" gym in Newham. Founded in 1996, our mission is to empower young people to reach their full potential, regardless of their background, ability or economic circumstances.

We supplement our sport programmes with mentoring, educational activities and leadership training - everything we do is about helping young people to develop life skills, confidence and positive values (consistency; integrity; perseverance; persistence) to help them become the best that they can be.

At Talent Central, over 150 young people take part in our recreational and competitive activities each week. Our inclusive approach extends to our Special Education Needs (SEN) team, ensuring young people with disabilities can also participate and thrive. Alongside this, our schools’ outreach programme reaches more than 250 children weekly. Each year, we also welcome hundreds of athletes who train at our gym, including England’s National Cheerleading Team.

We provide a safe, supportive environment where young people can grow in confidence, resilience and teamwork.

What you will be responsible for as our Fundraising Manager:

• Developing a clear fundraising framework and working with our trustees to shape our fundraising strategy
• Researching and securing funding from trusts, foundations, corporate partners and relevant networks
• Writing strong, persuasive funding applications and engaging impact reports
• Building and stewarding long-term relationships with funders, potential partners, businesses and networks, and exploring opportunities for collaboration
• Exploring new income streams to help deliver our mission, including digital fundraising and community giving
• Tracking engagement using a CRM system
• Helping to ensure our organisational policies are appropriate for funders' compliance
• Reporting on progress to the Director and trustees, ensuring transparency and good governance.

This role combines strategic development (30%) and hands-on delivery (70%) - ideal for a proactive fundraiser who enjoys both planning and doing.

This job is for you if you:

• are a proactive, self-starter and are motivated by delivering results
• are highly organised, with strong attention to detail and excellent communication skills
• thrive in a varied role and have the ability to manage multiple projects simultaneously
• enjoy meeting people - you are confident with networking, public speaking, and relationship-building
• have excellent bid writing and reporting skills, and a proven track record of securing income across multiple streams (grants, partnerships, events)
• are values-driven, with a passion for youth development
• enjoy flexible hours and hybrid working.

Good to know:

• You will report to: The Director of AEC and the Board of Trustees
• Location: Hybrid; ability to work from home,  with occasional meetings at our gym in Newham, London  and attendance at donor meetings/networking events, etc
• Hours: Part-time - 2 or 3 days per week (to be agreed with the successful candidate)
• Salary: £30,000–£35,000 per annum (full time equivalent salary)
• Annual leave: 28 days per annum FTE (will be pro-rated based on agreed work days)
• Pension: Defined contribution scheme, with employer matching available

Criminal record check: Please note that as an organisation working with young people, we have specific safeguarding responsibilities and it is our policy to conduct background checks on all our employees.  You will be asked to complete a criminal record disclosure.

How to apply: Click the CharityJob Apply button below. You’ll be asked to submit a CV, tell us why you'd love to help us deliver our mission and answer a few short screening questions.

Closing date: Please make sure we receive your application by 1700hrs on Friday 23 January 2026.

Interviews: Interviews will be held online on Friday 23 January and Friday 30 January 2026.

Our client see a Britain where refugees find safety and have a fair chance to rebuild purposeful, happy lives, contributing to our communities. It is a vision rooted in dignity and shaped by the belief that everyone deserves the chance to live in stability and to thrive. Now, the organisation will appoint a new Executive Director of Fundraising & Digital and Prospectus is proud to lead the search.

Executive Director of Fundraising & Digital
£90,000
Permanent
Hybrid from the Stratford, London office, with travel to services as and when needed
Interviews beginning w/c 2nd February

The Executive Director of Fundraising & Digital is a key member of the Senior Leadership Team, responsible for ensuring the organisation's financial growth, supporter engagement, and digital transformation. This role provides strategic leadership across fundraising, digital platforms, brand, and supporter experience, ensuring these functions deliver ambitious income targets, expand public reach, and align with the organisation’s mission and values. The Executive Director builds and leads a high performing Fundraising and Digital directorate, fostering a culture of empowerment, innovation, equity, diversity, and inclusion.

The selected candidate will have extensive senior leadership experience in fundraising and income generation, with a proven track record of delivering significant income growth across multiple fundraising streams. You will also have significant experience of brand development and/or guardianship, ensuring consistency and impact across channels. The selected candidate will also need to demonstrate considerable evidence of driving innovation in fundraising and digital campaigns.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Ryan Burdock at Prospectus.

If you are interested in applying to this Executive Director of Fundraising & Digital position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Customer Service & IT Coordinator 

Summary: 

Bath & West Community Energy is a not-for-profit community business that tackles climate change through clean energy generation and energy efficiency measures in homes. We recycle surplus income, via the BWCE Fund, to support community action on carbon reduction and fuel poverty. 

We’re looking for a friendly, organised and digitally confident Customer Service & IT Coordinator to join our growing team. 

You’ll be the first point of contact for enquiries, providing clear and empathetic support to Home Energy customers, BWCE members and the public. You’ll also help colleagues use internal digital tools, maintain accurate data records and contribute to improving systems and processes across BWCE. 

This isn’t a technical IT role - it’s ideal for someone who enjoys helping people, solving problems and making things run smoothly. 

Your tasks: 

• Deliver outstanding customer service by phone, email and online 

• Support Home Energy enquiries and customer journeys 

• Maintain CRM records and booking processes 

• Provide light-touch support with digital tools (MS365, SharePoint, SenseHR) 

• Help improve digital workflows and reduce manual tasks 

You’ll bring: 

• Experience in customer-facing roles 

• Confidence using digital tools and learning new systems 

• Excellent communication and organisation 

• A calm, empathetic approach 

• Alignment with BWCE’s community-focused mission 

To read full job description and apply, go to https://www.bwce.coop/current-vacancies and complete our application form and equality and diversity monitoring form. 

 
Closing date: 19th January 
Salary: £31,000 

Bradford and Airedale Citizens Advice & Law Centre are a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. This is a central role within the organisation. As a Client Services Co-ordinator, you will be friendly and welcoming. You will be the first point of contact for clients, and external stakeholders accessing the service via any channel (face to face, telephone and digital). This can be a challenging but rewarding role with plenty of contact with our clients, volunteers and paid staff. Our Client Services team play a crucial role in the day to day running of our service.

Coordinating the advice service

• Manage the practicalities of the advice session and ensure adequate staffing and resources.
• Coordinating the advice sessions and making sure this runs smoothly
• Ensure all relevant policies and procedures are followed during the advice session
• Provide an appropriate level of support to the client services receptionist
• Monitor the advice sessions to meet quality standards and service delivery and to identify development of these sessions
• Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate service/advice.
• Identify and address any safeguarding issues by liaising with the client services manager
• Keep technical knowledge up to date and provide technical support to the client services receptionist
• Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best.
• Participate in recruitment and selection activities as delegated.
• Participate in the induction of new staff as delegated.
• Support the client services manager to develop and maintain standards of service delivery
• Maintain complaints procedures in accordance with Citizens Advice guidelines
• We are interested to hear from people who ideally have experience of working within a similar client focused environment, where confidentiality is essential and are confident in dealing with clients who may be vulnerable or have multiple needs.
• The successful candidate will be supported through their on-the-job initial training period and encouraged to continually develop during their time with us.

Closing Date: 9.00 am Monday 26th January 2026

Interviews: Tuesday 3rd February 2026

Lead with compassion. Inspire through purpose. Shape the future of Hospiscare.

Hospiscare has been at the heart of our community for over 40 years, providing outstanding specialist end-of-life care and support to people and their families across Exeter, Mid and East Devon. As we look to the future, we are seeking an exceptional Chief Executive Officer to lead our charity with vision, empathy and strategic strength.

The opportunity

This is a pivotal leadership role — guiding a much-loved local charity through a period of challenge but also opportunity. You’ll work closely with a dedicated Board of Trustees and an experienced Leadership Teams to shape and deliver our strategic goals, ensuring Hospiscare remains resilient, sustainable, and true to our founding values of care, compassion, and dignity.

You’ll be the public face and voice of Hospiscare — inspiring confidence among our staff, volunteers, supporters, healthcare partners, and the wider community. Your leadership will ensure we continue to deliver the highest standards of specialist palliative care while innovating to meet the changing needs of our patients and our community.

About you

You are an accomplished and compassionate leader, able to inspire and unite people around a shared purpose. With substantial senior leadership experience — ideally gained in the charity or health and social care sectors — you bring a track record of shaping strategy, managing complex budgets, and achieving sustainable results.

You’ll understand the challenges facing healthcare and charitable organisations and bring creative, collaborative solutions. You are confident working with a Board, comfortable in the public eye, and driven by a genuine commitment to making a difference to people’s lives at the most profound of times.

Key strengths you’ll bring

• Strategic vision and proven experience leading organisational change and growth
• Strong understanding of governance, finance, and regulatory environments
• Exceptional interpersonal and communication skills — connecting easily and authentically with people from all walks of life
• A leadership style that combines compassion, clarity, and courage
• A deep alignment with Hospiscare’s mission and values

Why join Hospiscare?

At Hospiscare, you’ll find a community of extraordinary people — staff and volunteers dedicated to providing the very best care and support when it matters most. This is more than a leadership role; it’s an opportunity to make a lasting impact on a vital local charity and the lives of countless people in Devon.

We are working with Charity Recruitment Consultant, Jackie Dawkins of Shine Charity Recruitment,who is supporting our search.  For further details about Hospiscare, please read the Recruitment Pack 

Key Dates:

• Closing Date – 26th January 2026 at 5pm
• First Interview with Jackie Dawkins (via Zoom) – 2nd/3rd February 2026
• Shortlisted candidates informal meeting with Chair – 23rd February 2026
• Interview and Assessment Day at Hospiscare – 24th February 2026

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Human Resources team sits within the Operations Directorate, led by the Chief Operating Officer (COO). This role reports directly to the Head of People & Culture, who is a member of the Senior Management Team (SMT) and ensures that people, culture, and inclusion are embedded at the heart of the charity’s strategic and operational priorities.
The Human Resources team plays a crucial role in supporting the charity’s mission, ensuring that we attract, develop, and retain talented and committed staff, foster a positive and inclusive workplace culture, and maintain compliance with employment law and best practice.

Job purpose

This role partners closely with the Head of People & Culture, and senior stakeholders to lead the transformation of Toynbee Hall’s people strategy and implement its EDI strategy. It focuses on championing values-based leadership, shaping organisational culture, and embedding trauma-informed HR practices to ensure the workforce is supported, empowered, and engaged.
Through strategic influence and partnership, this role drives initiatives that promote inclusivity, high performance, and wellbeing across the organisation, ensuring all people and culture activities are fully aligned with Toynbee Hall’s mission and organisational goals

Scope of role

The People & Culture Partner will provide expert support across the full employee lifecycle from attraction and recruitment, to onboarding, development, performance management, and exit. This role will support senior leaders in driving values-based leadership, building, HR capability, and fostering a culture of performance, inclusion, and wellbeing.
In addition, the People & Culture Partner will play a key role in workforce planning, leveraging data and insights to inform decision-making, and ensuring that HR processes are effective, compliant, and centred on the needs and experiences of people.
The key focus for this role will be to support all employee relations case load with the guidance of the Head of People & Culture.

Key Responsibilities

• Strategic HR & Culture
• Employee Relations
• Recruitment & Onboarding
• Payroll & HR Operations
• Performance, Learning & Development
• Wellbeing, EDI & Engagement

Essential Criteria:

• CIPD Level 5 minimum.
• Proven track record in HR/People roles, including managing complex employee relations cases (grievance, disciplinary, absence and performance management) providing guidance to managers and supporting individuals through processes.
• Experience managing payroll processes, either directly or through outsourced providers, with a high level of accuracy and attention to detail.
• Proven experience leading end-to-end recruitment, including role scoping, advertising, shortlisting, interviewing, and selection.
• Experience designing and delivering onboarding and induction programmes that support new staff to integrate effectively and feel engaged from the outset.
• Experience of drafting HR policies and procedures and conducting gap analysis on HR systems.
• Experience supporting managers and advising through consultation processes such as TUPE and/or redundancy.
• Strong organisational, communication, and conflict resolution skills.

• Understanding of trauma-informed approaches and a commitment to developing organisational culture to ensure inclusion and diversity.

• Experience working in a unionised environment and demonstrate a high level of discretion and confidentiality.

• Experience working in a similar role within the charity or non-profit sector is preferred.

• Strong verbal and written communication skills, including active listening, with the ability to determine business goals and suggest ways to achieve them through HR initiatives.

• Alignment with Toynbee Hall’s mission and strategy.

• Commitment to working in line with Toynbee Hall’s values:
  • Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
  • Courageous – principled, ambitious, and acting with integrity.
  • Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.

• Understanding of safeguarding and willingness to further develop this knowledge.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!