Jobs in Flexible Location

The Immigration Adviser at LAH will provide advice and assistance on basic visa and immigration matters, including handling straightforward cases, often referred to as "initial advice" or "entry-level advice." You will assist LAH service users with applications within the immigration rules including visitor visas, Spouse and dependent visas, straightforward EU Settlement Scheme applications, extensions of leave and Settlement and British citizenship applications, offering advice on non-complex immigration rules and regulations, and explaining to LAH service users the relevant procedures, helping them to complete application forms and gather necessary supporting documents.

LAH’s Immigration Advice service is currently provided in partnership with Seraphus, an external law firm. This collaboration offers valuable career development opportunities for the right candidate, including mentoring and the chance to shadow one of their experienced practitioners.

Additional benefits: Paid OISC Level 2 Training

Main duties and responsibilities 
● Efficiently responding to LAH service users' inquiries while creating a friendly, warm, and welcoming environment
● Providing one-to-one specialist high-quality immigration advice at OISC Level 1 on basic immigration matters, including visitor visas, Spouse and dependent visas, straightforward EU Settlement Scheme applications, extensions of leave to remain, Settlement and British citizenship applications, providing guidance on eligibility and ensuring LAH service users understand their rights and obligations
● Representing LAH service users by completing straightforward application forms, such as visa and leave to remain applications, and assisting them in gathering and preparing the necessary documentation for their applications, maintaining professional conduct with LAH service Users at all times
● Liaising with the Home Office and other relevant authorities on behalf of LAH service users for non-complex matters and submitting high standard applications to the Home Office
● Assisting LAH service users with correspondence related to their applications or immigration status
● Recognising when a case is beyond the scope of OISC Level 1 authorisation, such as appeals, asylum cases, or more complex immigration matters, and referring these to higher-level advisers or solicitors
● Operating within professional boundaries, ensuring confidentiality is maintained at all times

Monitoring and Evaluation
● Maintaining accurate records and case files, ensuring all advice and actions are properly documented, adhering to OISC Code of Standards and AQS
● Overseeing administrative systems for case management and partaking external file reviews and supervision as instructed, tracking workload, and monitoring submitted applications and their outcomes
● Assisting in demonstrating the impact of our work by recording clear and detailed case notes in our database and tracking outcomes against project targets, identifying challenges and issues affecting the LAH community, all of which will be used to inform our provision
● Providing LAH management with necessary information on the Immigration Advice service, including case studies, detailed reports, and relevant data when required

Professional Development
● Participating in learning and evaluation sessions with partner organisations as relevant
● Attending regular staff and other team meetings as required
● Undertaking OISC Level 2 training procured by LAH
● Staying current with legislative changes and policy updates affecting individuals' rights to remain in the UK, and adhering to best practices set by the Office of the Immigration Services Commissioner (OISC) and Advice Quality Standard (AQS)

Other Accountabilities
● Ensuring that work is carried out in accordance with LAH's policies and procedures as well as with the OISC and AQS Code of Standards
● Participating in regular one-to-one sessions for both service and professional development purposes, including regular supervision to assess the quality standard of advice work
● Working closely and collaboratively with other advisers, staff team members, interns, trainees, and volunteers as needed to address the holistic needs and circumstances of LAH service users
● Supporting the preparation for audits by the OISC and AQS, as well as for internal and external reports
● Collaborating with the Head of Operations to ensure the smooth running of the service and implement an efficient administrative strategy
● Conducting workshops and presentations on immigration matters as instructed
● Assisting in creating, maintaining, and distributing relevant informational materials and resources for both the team and service users

Deadline to apply: We encourage applicants to apply as soon as possible, as applications will be reviewed on a rolling basis. Our aim is to recruit the most suitable candidate for the job, and we welcome applications from individuals of all backgrounds. We particularly encourage applications from those who identify as members of minoritised groups, as well as from Latin Americans and individuals with lived experience of migration and/or second generation to better reflect the community we serve.

Debt Adviser

Are you interested in working for a local charity in Greenwich delivering essential debt advice to those who need it most.    In the current climatre of cost-of-living Greenwich Citizens Advice provide a lifeline for the local population struggling with everyday issues around debt.   Would you like to be part of the solution? 

The Greenwich Citizens Advice office is located in Woolwich, Greenwich.  The role involves advising people face to face at our Woolwich office, at outreach venues across the Borough, by telephone, email and virtually. There is the right to request some home working, once the staff have passed their probationary period.   There is also a flexi-time policy in place.

You will need to be able to work well as part of a team and independently and be committed to our policies, aims and objectives.

As a Money and Debt Coach (Omni-Channel: Telephone & Video), your primary role will be
to provide financial coaching and ensure that over-indebted clients receive tailored debt
advice through various channels. The role is based at Guy's Hospital - Great Maze Pond, London SE1 9RT

Scope of role

1. Providing tailored financial advice and support.
2. To maintain detailed case records.
3. Keep up to date with legislation, policies and procedures and undertake appropriate training.

Key Responsibilities

1. Accurate, effective and individually tailored advice
2. Deliver financial capability workshops at various NHS sites, promoting financialresilience and wellbeing.
3. Provide money coaching advice through various channels including face-to-face, video, and telephone sessions.
4. Complete assessments which lead to appropriate referral to an in house debt adviser
5. Interviewing those that access the service using sensitive listening andquestioning skills to allow them to explain their problem(s) and empower them to

   set their own priorities.

6. Signposting/referring clients to internal and other agencies where required. Issuing foodbank vouchers.

Detailed case records

1. Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder.
2. Ensuring all case records and written up in a timely manner.
3. Monitor and report on client engagement and outcomes from advice sessions.
4. Familiarity with CRM systems and practices (Customer Relationship Management system).
5. Handle customer complaints, provide appropriate solutions within the time limits, follow up to ensure resolution.

Up-to-date training

1. Completing a minimum of 16 hours of technical CPD accredited training orqualifying activity.
2. Maintaining an up-to-date record of all training sessions.

Teamwork and Collaboration

1. Work to an agreed work-plan, meeting targets and milestones, whilst prioritisingand managing your own workload.
2. Be an active member of the team, identifying opportunities for your owndevelopment, and demonstrating financial efficiency and value for money

   throughout your work.

3. Compliance with Toynbee Hall policies and procedures, including health andsafety.

5. Other

1. Travel across London as required, and occasionally the UK.
2. Undertake additional tasks as delegated by DFA Management.

Please download the full Job Description for more details.

About the role

We are looking for an experienced business development professional with an excellent track record of securing corporate partnerships. You’ll be an enthusiastic, proactive and relationship-focussed individual confident to work towards driving growth within the charity. You’ll work alongside the CEO and Head of Marketing to increase the number of partners we work with specifically focusing on our mentor development programme Break the Wall. 

Responsibilities

• Generate leads and foster new partnerships with companies across the creative industries. You’ll attend pitches, write proposals and negotiate comfortably and with confidence.

• Create outbound leads. You’ll be setting up email campaigns and tracking the progress of new partnerships.

• Maintain and develop strong relationships with existing partners to ensure high renewal rates

• Work with the Head of Marketing to create innovative campaigns to attract new partners.

• Attend  industry events to network and ensure that CMN is at the forefront of the DEI conversation

• Create and implement a strategy to increase the number of partners (mentors) we work with on our Break the Wall programme. 

• Pitch Creative Mentor Networks offering and hold Q&As about our programmes and mission to potential partners

• Use Salesforce (CRM system) to track and manage leads/pipeline reporting into the CEO regarding leads and targets.

Skills and experience:

• Passionate about diversity, equity & inclusion and supporting young people

• People skills with the ability to establish and develop key business relationships in a variety of situations

• Strong communication skills, in writing and in person.

• Commercially focused, with a track record of over-delivering sales targets. Able to pitch confidently to clients, and assertive enough to chase opportunities.

• Confident to negotiate on costs 

• Highly organised, attention to detail, with a proactive approach to improving processes

• Committed and motivated to succeed and meet objectives, both personal and business related

• Strong influencing and negotiating skills

• Account management experience

Diversity, Equity and Inclusion.

• Aware of the importance of DEI practices within an organisation

• Act with empathy & sensitivity to all colleagues & stakeholders, irrespective of cultural background or protected characteristic, (Equality Act 2010)

Bonus:

• Strong knowledge of the creative industry

• Strong knowledge of the DEI sector

•  Strong knowledge of the youth sector

• Experience of using Salesforce/Google/Docs/Google Calendar and Zoom

• Experience of applying for funding/grants

Job Description – Trusts and Grants Officer 

Reporting to: Trusts and Grants Manager

Location: Hybrid/ London 

Contract: Permanent,

Hours: 35 hours, Full Time

Grade and Salary: 6LCO £32,880-£34,610

We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.

About FareShare

FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 8,500 frontline charities and community groups.

The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.

Every year, more than three million tonnes of food go to waste in the UK, enough for 7 billion meals. Meanwhile, the cost of living crisis is driving millions into food insecurity.

We are fortunate to benefit from the support of major retailers, the media, ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.

FareShare’s Strategy & Vision

Vision: We have the vision of a UK where “No good food goes to waste”.

Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK

by supporting frontline charitable organisations that tackle the cause and not just the symptoms of food poverty.

Our Values:

Passion – for our cause and the challenge that lies ahead.

Ambition – to go the extra mile and drive the change that must happen.

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries.

Collaboration – it’s only by working with others that we can be stronger.

Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.

The role

We are looking for a Trusts and Grants Officer to play a crucial role in ensuring the ongoing success and expansion of our partnerships with trusts, foundations and statutory givers. Working closely with the Trusts and Grants Manager and four more team members, this new role will lead on nurturing low and mid-value relationships with prospective funders who have capacity to give ongoing funding to FareShare.

As the cost of living crisis pushes millions into food insecurity, and the world is faced with a climate emergency, the difference you can make by joining the Trusts and Grants Team is substantial. Our dual social and environmental purpose has never resonated more with partners and we have just launched an ambitious strategy to double the number of meals we can provide, amplifying our impact and presenting a compelling case for support.

The Trusts and Grants and Officer will take on the management and stewardship of a diverse portfolio of four and five-figure funding relationships, while developing new partnerships with a range of givers and leading on prospecting for certain areas of our funder portfolio.

Main areas of responsibility

Build relationships with a portfolio of four and five-figure trust supporters, understanding their motivations and tailoring opportunities and communications to cultivate strong, long-lasting partnerships.

Foster a deep understanding of FareShare’s work and strategy to create persuasive fundraising proposals that inspire and solicit funds. This includes working closely with colleagues in the wider Fundraising team to build a sound understanding of FareShare operations and where support is most needed.

Supporting with the team’s prospecting process, using your own research and sector knowledge to identify new opportunities from identification through to solicitation.

Lead the Trusts & Grants and wider Fundraising team on specific projects within FareShare’s work, collaborating with colleagues across the organisation to gather information to inform fundraising activities.

Develop personalised stewardship plans to deepen funder relationships. Craft compelling written communications including emails, proposals, and reports to showcase the impact of trust support and celebrate key milestones. Support on and lead calls, meetings and visits to strengthen funder partnerships and engagement with our work.

Support the Trusts & Grants Manager and wider team as needed, especially in instances where a complex funding application requires more than one team member to complete.

Maintain accurate records of partner interactions in our CRM system and shared files, and consistently update financial records and account plans.

Person specification

As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.

Skills & Experience

• Charity sector, and ideally trust fundraising experience, with demonstrable success of managing relationships with trusts and foundations to secure multiple five figure grants.
• Experience of researching, identifying and engaging new prospects, and securing new funding.
• Excellent written and verbal communication skills with good persuasive writing and proof-reading ability.
• Experience of creative proposal writing, and the ability to demonstrate clear outcomes and impact.
• Experience of preparing and presenting budgets and ability to interpret charitable financial accounts.

• Proven ability to form good working relations, both internally and externally with people at all levels, and from all walks of life, backgrounds and cultures.
• Ability to multi-task and work on own initiative to meet objectives and tight deadlines.
• Proven ability to work flexibly and collaboratively as part of a busy team.
• Excellent IT skills with a good working knowledge of MS Office programmes.

Desirable Criteria

• Experience of using Salesforce or an equivalent Customer Relationship Management (CRM) system for Fundraising.
• Interest in the impact of food waste on the environment.
• Interest in food poverty and its causes.

Values and behaviours

• Enthusiastic approach and ability to work in a team.
• Proven ability to develop and maintain good working relationships.
• A commitment to Equality and Diversity
• An appreciation of FareShare’s mission and vision

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

As a Family Separation Mentor, you will be providing emotional support and guidance to dads who are going through family separation, navigating child-arrangements within the family court system and need support with their mental well-being; especially those who may be experiencing suicidal ideation.

You will manage a caseload of clients and offer guidance with goal setting, communication skills, understanding their situation, planning child arrangements and preparing for family court proceedings, as well as building a positive co-parenting relationship.

Are you an experienced Policy leader looking for your next challenge?

Do you want to work for an exciting social change organisation with the mission of enabling people, places and the planet to flourish?

With our Design for Life strategy, we are embarking on the next chapter in our 270 years’ strong history of social impact, with a range of interventions to unite people and ideas to turn world changing ideas into world changing actions.

The Opportunity

We’re looking for a Head of Policy to help us achieve real impact by leading policy design, implementation and influence across the organisation to ensure an impactful, inclusive and evidence-led approach to social change. The postholder will be responsible for leading on two or more of our Design for Life interventions, which sit within our Prosperous Places portfolio. More information on our interventions can be found . This is a great opportunity for someone who is motivated by ambitious targets, taking a test and learn approach to achieving impact, and driving system-level change.

This role is based from RSA House in London for at least three days per week, with hybrid flexibility for the remaining days.

About You

What we look for in a successful Head of Policy candidate:

• Excitement and interest in designing, implementing and refining.
• Deep knowledge of research and practice-led policy design and development including diverse approaches to shaping and shifting policy at local and national scale
• Experience in a policy focused role, working within local or national government to create, change and deliver new policies to deliver better economic, social and environmental outcomes
• Commitment to impactful external partnerships and profile.

To find out more about this role, please download our job description.

Apply

In order to apply, please click ‘quick apply’ on our recruitment page and submit your CV. You will also be required to answer a series of questions. You do not need to submit a cover letter.

Please submit your application through the RSA website. We cannot accept applications via email. All applications will receive an automated response.

The closing date for receipt of applications is 7 October 2024. However, screening and interviews will be ongoing, so we may close the vacancy early if sufficient exceptional candidates apply.  Please get your application in as soon as possible.

Please note that we cannot accept late, incomplete applications, and we can only consider candidates who apply through the online application process.

Inclusion Statement

As a social change organisation, we believe everyone, regardless of visible or invisible difference, should be welcomed to participate in creating a better future.   

We aspire to maximum inclusion in our work and endeavour to challenge systemic inequity and all forms of discrimination.  We therefore welcome applications from everybody who is committed to our vision and values and can demonstrate the skills, competencies and experience required for the role applied for. 

Read full our commitment to Diversity, Equity and Inclusion . 

About Us

We are the RSA. The royal society for arts, manufactures and commerce. Where world-leading ideas are turned into world-changing actions. We’re committed to a world that is resilient, rebalanced and regenerative, where everyone can fulfil their potential.

The RSA has been at the forefront of significant social impact for 270 years. Our proven change process, rigorous research, innovative ideas platforms and unique global network of changemakers, work collectively to enable people, places and the planet to flourish. We invite you to be part of this change. Join our community. Together, we’ll unite people and ideas in collective action to create opportunities to regenerate our world.

We offer great benefits, including 29 days holiday (plus bank holidays), additional wellbeing allowance, free fellowship throughout employment and lots more! Read our full list of benefits .

About The Role
Would you like to be part of the team providing specialist debt and money advice that could have a real impact on people’s lives?
 
We have an excellent opportunity for a Benefits, Debt and Money Advisor, covering the Southwest Midlands area covering Herefordshire, Gloucestershire & Worcestershire. 
 
As a Benefits Debt and Money Adviser you will:

- Manage referrals and ongoing caseload to ensure clients receive appropriate and timely support.
- Provide specialist level debt casework, advising on legal position and all suitable debt options, maintaining professional advice standards in line with the Financial Conduct Authority.
- Carry out benefit calculations and income maximisation through the take up of appropriate benefits, identifying and advising on entitlement – full training provided.
- Act for the client where necessary; drafting letters, obtaining medical evidence, and researching case law as appropriate.
- Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation, using the IT software provided.
- Develop and maintain local contacts with agencies and charities associated with debt and benefit issues. These will include MOD, DWP, NHS, local authorities, and service charities.

Living within Herefordshire, Gloucestershire & Worcestershire and having a driving license and access to your own vehicle is essential in being able to undertake this role.
 
Please note this role will be home based with occasional travel for team meetings and training throughout the region, in addition to home visits and tribunal representation throughout the region when required. We do cover travel expenses.
 
This position is also subject to pre-employment checks including an Enhanced DBS check.
Our Benefits, Debt & Money Advice Service at the Royal British Legion is unique:

- Self-funded! We don’t bid for external funding, we are not subject to funding constraints or time limits, and we are not bound by external targets.
- Holistic! We are not limited to a specific amount of time per case, and we always want to support the whole person. We have our own services which support with areas such as drug and alcohol, homelessness, and dementia and importantly, we provide funding directly to pay off priority debts and insolvency fees.  Our services can change people’s lives. 
- Connected! We work from home as part of a strong Regional & National team and manage our own diaries accordingly.
- Dynamic! We pride ourselves on our learning & development, constantly improving our expertise through training to ensure we are providing the best quality service to those we support.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
 
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
 
For more detailed information about the role, please see our Vacancy Information Pack attached.
 
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.
 
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
 
If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

Are you looking for a rewarding home-based role within a supportive team, working for a small and friendly charity?  If you’ve got at least two year’s administration experience and good office IT skills then we’d love to hear from you as we recruit for the following new roles: 

• Member Support Assistant
• Events and Office Assistant

Both roles are:

• £11.89 per hour plus benefits
• 7 hours per week, worked over 2 days
• One of the days to be a Thursday (for overlap with other staff)
• Hours to be worked between 09:00 and 17:00

To apply you will need to complete our short application form (CVs will not be accepted) available through our website.  The deadline for submitting your application is 9am on Monday the 14th of October 2024.  Further information is available in the attachments to this advert and on our website under 'About Us' and then 'Our Team'.   Successful candidates will be invited to take part in a written test w/c the 21st of October.  Interviews will then take place w/c the 28th of October 2024.  Please note we are looking for two separate people for these roles, You can apply for both roles but will be offered only one. 

About the charity: Cavernomas look like raspberries and are found in the brain and spinal cord.  They're formed of abnormal blood vessels with thin leaky walls, which can bleed at any age without warning.  1 in 625 people are thought to have a cavernoma, and whilst most people won't experience symptoms 1 in 2,700 do.  Symptoms can include haemorrhages, seizures and other neurological problems.  Treatment involves 'wait and see', neurosurgery or stereotactic radiosurgery; with no medications currently available.

Cavernoma Alliance UK (CAUK) is a member-led organisation, run by and for those impacted by cavernoma with more information available on our website. We work from a model of empowerment, recognising the value of our members’ lived experience to provide mutual support, improve standards of care and drive research into finding a cure.

Since the charity was founded in 2005 it has grown from a volunteer-led organisation based in Dorchester to a UK wide registered charity that now has 2 part-time permanent staff, looking to increase to 4 Part-time staff (all home-based), 50+ volunteers, and 4,000+ members. Our support services include a helpline, buddying, counselling, online support groups, meet-ups, webinars, lectures, newsletter, leaflets, website and social media. 

About the roles: The Member Support Assistant is responsible for assisting our Volunteer Manager with administration relating to the support of the charity’s 4,000 members and volunteers.  This includes offering a professional service to members of CAUK, typically via phone, email, online, chat, or on occasion in person. The role involves supporting the membership and volunteering processes, ensuring all admin is accurate and up to date.  Over time the post-holder will be expected to build a good working knowledge of members and volunteers.  They will also be expected to develop strong communication skills, including active listening, alongside the ability to multitask, manage time and prioritise.

The Events and Office Assistant is responsible for assisting the Charity Manager with the administration of events alongside some general office activities for the charity.  This includes assisting with the organisation of the virtual Annual Conference, virtual Monthly Information Webinars, in-person Annual Snowdon Climb for Cavernoma, online Cavernoma Awareness Month activities, in-person Autumn Lecture, virtual Secret Santa, attendance by volunteers at external conferences, and any other events organised by CAUK.  As and when time permits in between events the post-holder will also assist with some general office activities, including posting t-shirts/fundraising packs to fundraisers and arranging Zoom meetings.

As Funding and Grants Manager you’ll secure, manage and develop relationships with our funders and partners.  Your remit will include every aspect of the grant, funding and partnership lifecycle from developing new opportunities to reporting on live delivery and evaluating completed work.

Working within a passionate and effective team, you’ll manage a portfolio of our funders, with a focus on corporates,  ensuring key milestones and requirements are captured for each funder, reporting is timely and accurate, and our processes and systems are compliant. 

You’ll play a key role in securing new partnerships and grants with a focus on private sector bids (corporate CSR, trusts and foundations) and with contributions to public sector bids (Department for Education, Combined Authorities). 

You’ll manage the department’s events programme of 3-5 events per year, working closely with corporate partners to deliver highly successful events to engage current and potential funders deeply with our work. 

You’ll work closely with our Head of Grant Management and Funding, as part of the Growth, Data and Operations team. This is an exciting team focusing on innovation and growth, including fundraising, new programmes, partnerships, data processes and research. 

Partnerships Manager

We are looking for a dedicated Partnerships Manager to join a brilliant team of fundraisers!

This is an agile role, working a minimum of two days a week from the London office, offering flexible working and some great benefits.

If you are passionate about challenging the causes of poor mental health and providing people with the tools they need to live their best possible life, then apply today!

Position: Partnerships Manager

Location: London/hybrid (London office a minimum of 2 days a week)

Hours: Full time, 35 hours per week (flexible working available)

Salary: £33,880 to £38,907 (inclusive of London Allowance)

Contract: Permanent

Closing Date: 11:59, Wednesday 2nd October 2024

Interview Date: w/c 7th October 2024

Work for an organisation that research shows is one of the most trusted major voluntary sector brands.

The Role

As Partnerships Manager, you will drive new partnership opportunities and develop long-standing partnerships for the organisation. 

With experience in charitable corporate partnerships, you will use your creativity and innovative skills to develop and deliver sector-leading partnerships. You will have responsibility for seeking new and exciting partnership opportunities and drive their delivery and growth to strategically support the charity’s work across the UK.

You’ll have cultivation and stewardship skills to build and maintain your own pipeline, understand and translate trends in the market, and have a track record in influencing internal and external stakeholders to grow and diversify partnerships income.

About You

You will have experience of:

• Working with charity partners across a range of business sectors.
• Working with partners to generate £25k+ in charitable funding, ideally spanning different types of activities and fundraising mechanisms/components.
• Creative and strategic thinking, with passionate for demonstrating how the business community can change the landscape of the UK’s mental health.
• Budgeting processes and tracking and forecasting income and expenditure for partners and your pipeline.

You will occasionally travel the country and work flexibly to meet the requirements of the job role (e.g. occasional evenings and weekends where event attendance is required).

You may also have:

• Knowledge of the mental health / illness sector.
• Sound understanding of relevant fundraising regulations and GDPR.
• Previous experience of working with Salesforce or other fundraising databases.

About the Organisation

In a rapidly changing world, the charity brings together the heritage and experience of four charities from across the country who’ve been supporting people with their mental health for over 50 years, challenging the causes of poor mental health and providing people with the tools they need to live their best possible life at home, school and work.

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development, and a range of e-learning courses.

You will also receive: 

• Employer funded pension
• Flexible working
• Life assurance
• Eye care vouchers
• Training opportunities
• 25 days annual leave, rising to 30 plus Bank Holidays
• Rewards, benefits and recognition platform
• Employee assistance programme
• Your birthday off
• Plus many more great benefits…

“It feels very rewarding to be part of such a meaningful organisation where everyone is valued and has the opportunity to make a difference” Current staff member

We actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

You may also have experience in areas such as Partnerships, Corporate Partnerships, Strategic Partnerships, Partnerships and Engagement, Fundraising, Fundraiser, Health, Mental Health, Community, Social Welfare, Partnerships Manager, Corporate Partnerships Manager, Strategic Partnerships Manager, Partnerships and Engagement Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

I am thrilled to be working with The Anne Frank Trust who are seeking a dedicated and enthusiastic Philanthropy Officer to join their team and help advance their mission of empowering young people to challenge all forms of discrimination.

Philanthropy Officer

Salary: £30,500 FTE per year (including London weighting)
Location: Hybrid / London office (located in Kentish Town)
Permanent
Full-time: (37.5 hours per week), with occasional evening/ weekend activities.
Hybrid working: 2 days in the office per week
Some travel required

Do you have a burning passion for making a positive impact in the world? Do you believe in the transformative power of education in combating prejudice and discrimination?

About the Charity
At the Anne Frank Trust, they are singularly focused on educating young people to develop positive attitudes towards their diverse peers. By sharing the inspiring story of Anne Frank, they motivate young people to become peer educators and champions for equality, impacting over 100,000 pupils annually.

The Anne Frank Trust was founded by members of the Jewish community and comprises a diverse team that extends its reach to all communities, aiming to challenge prejudice in every form. Their programs have yielded remarkably successful outcomes, with 87.6% of participants reporting more positive attitudes towards at least one other group of people different from themselves.

The Role
In this role, no day is the same. You will be involved in various exciting projects and campaigns to mark upcoming milestones. As the Research and Philanthropy Officer, your responsibilities will include managing a portfolio of funders, developing high-quality funding proposals, reports, and thank-you communications. Collaboration with the Philanthropy Manager and the wider team to achieve fundraising goals will also be vital.

What We're Looking For
We are seeking individuals with proven success in writing grant applications and conducting desk-based research, along with exceptional writing, research, and organisational skills. Self-motivation, enthusiasm, and a commitment to equity, diversity, and inclusion are essential, as well as a passion for fundraising and the work of the Anne Frank Trust.

As part of our EDI commitment, we do need all candidates to be comfortable with the International Holocaust Remembrance Alliance definition of antisemitism with all its examples.

Please refer to the Holocaust Remembrance resource and the working definition of anti-semitism and ensure you read this before proceeding to apply.

 The application process is CV and Supporting Statement. In the first instance, please send your updated CV to Katharine at Charity People for more information or contact Katharine for an informal confidential chat about the role and to hear more about the next steps. As this role has been live before we are operating on a rolling basis so do get in touch asap as the role may close early.

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Job title: Service Manager - Night Shelters

Location: On site at our office – Argon House, Argon Mews, London, SW6 1BJ

Contract type: Permanent

Reporting to: Head of Operations & Service Development

Hours of work: 35 hours per week (5 days per week)

About you

As the Service Manager for our night shelter service, you’ll be at the heart of Glass Door’s mission, delivering the largest network of night shelters in the UK.  This pivotal role offers you the chance to make a real difference by managing a dedicated team across multiple sites, ensuring high-quality, consistent service that supports our guests to build a route out of homelessness.  We’re looking for a dynamic, proactive leader with a passion for problem-solving and a compassionate service delivery.

What you will do as part of our team

The Service Manager is responsible for the following:

Service delivery 

· Lead all aspects of the planning, preparation, and delivery of the night shelter service. 

· Oversee the day-to-day operations of the service, directly engaging with staff and guests to ensure high-quality service delivery. 

· Ensure operational policies are consistently followed, providing guests with a reliable and uniform service experience. 

· Manage the rota across three night shelters to maintain adequate staffing at all times. 

· Manage a fleet of three vehicles used for the night shelters, ensuring their availability and maintenance. 

· Ensure all staff are fully aware of service provisions, requirements, and expectations. 

· Lead the continuous improvement of the shelter service to better meet guest needs. 

· Ensure due diligence is performed, and that reporting and records are accurately maintained. 

· Collaborate with the Head of Operations & Service Development to keep expenditures and income within agreed budget limits. 

· Liaise with casework colleagues to ensure seamless collaboration between night shelter and casework staff. 

· Ensure the night shelters are aligned with other statutory and charity services to best meet the needs of our guests. 

· Conduct and maintain annual general and fire risk assessments for each shelter venue; actively maintain the service-level risk register and contribute to organisational risk register. 

· Promptly raise concerns and safeguarding issues in accordance with relevant policies and procedures.

· Ensure policies and procedures are up-to-date with annual reviews, and provide staff with training and guidance on compliance and best practices. 

Management 

· Manage and supervise a seasonal staff team of approximately 40 individuals. 

· Oversee the full employee lifecycle management, including: recruitment, onboarding, training and performance management. 

· Lead the recruitment and training of seasonal shelter staff. 

· Provide high-quality support and line management to night shelter staff, delivering clear guidance, support, and effective leadership. 

· Ensure excellent performance management, support, and supervision of Night Shelter Managers and staff, including monitoring annual leave and addressing performance issues in line with Glass Door’s policies. 

· Empower seasonal managers to deliver high-quality, safe support and effective guest management in accordance with Glass Door policies and procedures. 

· Regularly monitor the quality of support and service by conducting site visits to the night shelters. 

· Organise and deliver a comprehensive training programme for shelter staff. 

· Facilitate regular supervision and team meetings to promote effective teamwork and communication. 

· Ensure the In-form system is utilised efficiently by shelter staff, with timely updates to reports, and prompt, accurate record-keeping. 

· Provide timely support, advice, and guidance to staff as needed. 

Service Development and Planning  

· Play a lead role in the annual planning of the night shelter service and contribute to the annual services business plan. 

· Drive the achievement of organisational targets and objectives as outlined in Glass Door’s business plan. 

Additional  

· Cultivate positive relationships with guests, staff, professionals, partners, suppliers, and the local community. 

· Provide up to date, shelter specific information as appropriate, for cross organisation usage

· To undertake any other duties that can be reasonably required to meet the operational needs of Glass Door.

· Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy. 

 

Person Specification 

Essential: 

· Proven experience working with and understanding the needs of people experiencing homelessness or similar disadvantaged groups. 

· Experience in leading a service and managing frontline teams. 

· Demonstrated problem-solving abilities through proactive learning. 

· Understanding and appreciation of trauma-informed care. 

· Valid driving license for manual transmission with the willingness to drive the Glass Door vehicles. 

· Ability to work independently, with strong decision-making skills and initiative. 

· Highly organised with excellent time-management abilities. 

· Exceptional communication skills, adaptable to various styles and approaches. 

· Strong IT proficiency, including advanced Microsoft Office skills. 

· Willingness to work occasional evenings and weekends, with the flexibility to cover shifts in emergencies. Time off in lieu provided. 

· Proactive approach in resolving challenging situations and achieving desired outcomes. 

· Empathetic and professional in handling challenging circumstances. 

· Ability to implement and adhere to health and safety, HR, and operational policies. 

· Strong commitment to equal opportunities and diversity. 

Desirable: 

· Advanced IT proficiency, particularly in AI tools and technologies, with a proven ability to quickly learn and adapt to new software or web applications. 

· Relevant training or certifications (e.g., project management, trauma-informed care, IOSH Managing Safely). 

· A lived experience of homelessness. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

The postholder is responsible for the strategic leadership, development and management of all fundraising and commercial activity for Charlton Athletic Community Trust (CACT).  The key areas of focus will be:

• Developing and implementing a fundraising strategy, to support CACT strategic objectives
• Leading a skilled multi-disciplinary team, including bid-writing, marketing and communications, to achieve agreed goals and added value
• Securing and profiling high-level individual donors/groups/companies, evidenced through robust and sustainable partnerships, which result in substantial financial returns to CACT
• Strengthening other approaches to fundraising, including regular giving and legacy donating 
• Analysing CACT’s approach to bid-writing, with other senior leaders, re-purposing to maximise grant income and programme delivery aligned to our strategic priorities
• Achieving financial income targets, specifically meeting stretch unrestricted income targets
• Actively participating in strategic policy development at CACT, as a member of the Senior Management Team

Working with the commercial team of Charlton Athletic Football Club on joint opportunities to generate revenue from commercial partnerships and Club events.

Any job offer is subject to satisfactory employment references and Disclosure and Barring Service (DBS) check.

To apply for this role, please send a completed application form detailing how you meet the requirements of the role and an equal opportunities form as described on our website.

CACT is committed to the safeguarding of its staff, volunteers and young people. Any job offer made is subject to satisfactory references and DBS check.

Closing Date: 04/10/2024

Applicants to be shortlisted as and when they come in by the Executive Management Team.