Frontline services advisor jobs
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are recruiting a Data Administrator to provide high-quality client contact, data management and performance reporting for our Connect to Work service in Enfield borough.
This role plays a central part in ensuring the service runs smoothly and meets contractual requirements. You will act as a first point of contact for new referrals, while also leading on accurate data entry, reporting and insight to support service delivery and continuous improvement.
The role is ideal for someone who enjoys combining people-facing work with structured, detail-focused data and administrative responsibilities, and who is motivated by supporting people to move towards employment.
What you’ll be doing
If you were working with us, you would be at the heart of how our Connect to Work service demonstrates impact, quality and compliance.
You would take ownership of data management for the Enfield Connect to Work contract. That means ensuring accurate and timely data entry across multiple systems, including DWP PRaP, always in line with GDPR and contractual requirements. You would maintain high-quality client records and digital filing systems, proactively spotting and resolving data integrity issues before they become problems.
You would turn data into insight. Using the DWP dashboard, Excel tools and performance dashboards, you would collate, analyse and interpret service activity and outcomes. You would produce clear, concise KPI and performance reports for commissioners, senior managers and operational teams. Your analysis would help identify trends, risks and opportunities to improve performance and strengthen employment outcomes for participants.
You would also lead on audit preparation and ensure our reporting meets IPS and Fidelity standards. When a new CRM is introduced by the funder, you would support a smooth transition, provide feedback to developers and help embed the system within the team.
Alongside data responsibilities, you would play a key role in referrals. You would act as a first point of contact for new participants, undertaking eligibility assessments using a structured questionnaire. You would confidently and sensitively gather information relating to employment, mental health and physical health needs, and provide clear information about the service and next steps. Where risks or safeguarding concerns arise, you would escalate appropriately and in line with service protocols.
You would handle general enquiries from participants and stakeholders, signposting where Connect to Work is not the right provision. You would liaise with Local London regarding referral submissions and ensure tracking systems are up to date.
Internally, you would support frontline colleagues by providing training and guidance on data entry and performance recording requirements. You would help create simple, robust systems so advisers can focus on supporting participants into work.
In short, you would combine strong technical data skills with excellent communication and a genuine commitment to quality. Your work would ensure that our service is compliant, insightful and continuously improving.
What we offer
- £29,000 per year
- 30 days annual leave plus public holidays, pro rata (FTE)
- Paid company closed days at the end of the year (FTE)
- Flexible, paid Wellbeing Hour every fortnight (FTE)
- Employer pension contribution of 6%
- Supportive environment within a small, dedicated team
- Meaningful, rewarding work supporting people into employment
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
What’s next
Before you apply, please note the following:
- We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
- To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
- Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed.
Start your application today and take the next step in a rewarding career.
Please upload your CV and answer the screening questions, the cover letter is an optional addition. Please make sure you have highlighted in your application how you meet the person specification for this position.
The client requests no contact from agencies or media sales.
Thank you!
This is an exciting role in our committed policy team leading the fight to end child poverty in the UK. The government has just published a UK wide cross-government child poverty strategy, and made some historic commitments to reduce child poverty including scrapping the two-child limit and expanding free school meals in England. However, there is more to do, and this is a great time to join CPAG as we look to monitor the impact of these changes and influence policy makers and parliamentarians to ensure child poverty is high up the agenda.
We are looking for someone with a track record of communicating complex policy areas in an accessible manner to a range of non-specialist audiences. You will have knowledge of parliamentary processes and the different advocacy levers that can be used to influence change. You will enjoy working collaboratively to identify policy issues and develop solutions, working closely with colleagues across the organisation as well as externally.
In addition, in a senior policy officer we are looking for someone to take a lead role in developing CPAG’s policy and research programme, including leading the delivery of research projects, helping to shape our press and campaigns work, and contributing to the development of future projects including fundraising.
You will have a track record of producing high quality research and analysis, including policy briefings, on social policy issues.
The postholder will be working in a fast moving, high profile and complex policy environment and will need to balance short term priorities with long term objectives. Current priorities include influencing the implementation of the forthcoming child poverty strategy, sharing analysis and expertise as part of the DWP’s review of universal credit, and monitoring the development of the green paper on the changes to disability benefits.
We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements, including considering part time hours. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack.
Please note we are recruiting for one person with the right fit at either the policy officer or senior policy officer level.
For more information about this post and to apply download the (Senior) Policy Officer job pack.
If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us.
Closing date for applications: Monday 16 March (midnight)
Interviews will be held in London w/c 23 March.
Registered Charity
51 - 100
Child Poverty Action Group works to prevent and end child poverty – for good.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Home Energy Advisor (Green Doctor)
Salary: £25,229 – £27,885 per annum (pro rata for part time)
Hours: Full-Time (37 hours per week) and Part-Time roles available
Location: Workington based – Redress Project – Will be expected to travel extensively to locations across West Cumbria and Carlisle.
About us
Groundwork works across the UK helping communities find practical solutions to the challenges they face. We provide training and create jobs, reduce energy use and waste, re-connect people with nature and transform whole neighbourhoods. Step by step we’ll go on changing places and changing lives until everywhere is vibrant and green, every community is strong enough to shape its own destiny and everyone can reach their potential.
About the role
We are looking for a dedicated and compassionate Home Energy Advisor (Green Doctor) to join our team in Cumbria. In this rewarding frontline role, you’ll provide practical, in-home support to residents most at risk of fuel poverty, including low-income households, older people, disabled residents and families with young children.
You will help make homes warmer, healthier and cheaper to run, offering tailored advice, installing simple energy-saving measures, and advocating on behalf of householders with energy providers.
If you’re a confident communicator who enjoys working with people and community partners, we’d love to hear from you.
What you’ll be doing:
As a Home Energy Advisor, you will:
- Deliver one-to-one home energy support visits to vulnerable residents
- Install small energy-saving measures such as LED light bulbs, draught excluders and reflective radiator panels
- Provide basic budgeting and money management advice
- Advocate with energy companies to help residents secure better tariffs and resolve issues
- Develop strong referral pathways with local authorities, housing providers, health services and community organisations
- Deliver informal energy awareness sessions to partners and community groups
- Maintain accurate records and complete all administrative tasks to a high standard
- Manage your own diary of appointments and meetings
- Monitor and maintain stock levels of materials and equipment
- Promote the project within the local community
- Work towards agreed targets with minimal supervision
About you:
We’re seeking someone who is:
- Passionate about supporting vulnerable people
- A confident and empathetic communicator
- Well-organised and able to manage their own workload
- Comfortable working independently across a wide geographic area
- Able to build positive relationships with partners and residents
An energy-related qualification at Level 3 or above would be desirable. However, full in-role training will be provided for the right candidate.
This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service.
Closing Date: Monday 16th March noon.
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.
We reserve the right to close this advert at any time.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Make yourself at home
We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.
At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults.
This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
****looking for Kent based****
As a Client Support Advisor at LASAG, you will be one of the frontline points of contact for
individuals affected by asbestos-related illness. You will provide compassionate,
knowledgeable, and practical support—via phone, email, and in-person—to patients,
families, and carers. Your work will help ease their journey, signpost them to appropriate
services, and ensure they feel supported and heard.
Handle incoming enquiries via LASAG helpline (phone, email) in a timely and
empathetic manner.
Provide emotional support and active listening.
Signpost clients to relevant services such as support groups, benefit advice, legal /
compensation services, and medical professionals.
Maintain accurate records of client interactions, safeguarding confidentiality and
adhering to data protection policies.
Help organise and deliver support group sessions (both virtual and in-person) and
other LASAG-led activities.
Collaborate with nurses, trustees, volunteers, and partner organisations to ensure
continuity of care.
Support with outreach efforts (e.g., community events, awareness campaigns) to raise
awareness of LASAG’s services.
Contribute to continuous improvement by providing feedback on service delivery,
identifying gaps, and helping to develop best practices.
Registered Charity
6 - 10
Our mission is to reach asbestos victims in London and the South East who is diagnosed with Mesothelioma or other asbestos-related diseases.
The client requests no contact from agencies or media sales.
Thank you!
We have an exciting opportunity for an Independent Domestic Violence Advocate who is passionate about supporting male victim/survivors of abuse to join our unique specialist housing support project (Ashraya Project) for Male victims of domestic abuse. The role is a hybrid working role based at our London office close to Old Street tube station with travel throughout London as required.
Do you want to join a committed and inspiring team? Do you want to help make a real difference every day?
Do you want to contribute to change & improve the quality of lives of male survivors of domestic abuse?
Do you have resilience & adaptability? Can you work effectively with a focus on safety and customer service and care?
If yes, then we'd love to hear from you.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
- Practice Support: Clinical supervision and group reflective practice
About the role:
As an IDVA you will:-
- Ensure that male survivors' safety and housing needs are met by supporting survivors to access safe accommodation
- Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support.
- Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse
- Promote the service and raising awareness of issues arising, minimising barriers and improving access to support
You will need:
- Experience of providing support those affected by domestic abuse
- An understanding of the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
- Knowledge of safeguarding issues, and the legal responsibilities surrounding these issues.
- A good understanding of Housing Law to be able to provide up to date advice and information on housing related needs
- Strong communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals.
- An understanding of commitment to equal opportunities and diversity issues in policy and practice.
- Strong crisis management skills and the ability to deal with stressful and difficult situations.
We particularly welcome applicants who are male, as they are under-represented in the provision of support to domestic abuse victim survivors.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Thank you!
The YoungMinds Parents Helpline provides parents and carers with life-changing information, advice and support, and we are looking for an individual to join our incredible frontline team. This is a role where you can learn about the difficulties that young people and their families face, deliver high quality advice, offer crucial emotional support and be part of a service that makes a phenomenal difference.
You will be responding to helpline calls, which can cover wide-ranging and complex issues. You will be using helpline skills to listen to callers concerns, and draw on your expertise to provide tailored guidance to service users.
You will need to ensure that you follow helpline safeguarding and data protection procedures, and accurately record information into our Parents Helpline database. And, above all, you will have a strong passion for helping parents and carers to support themselves and their child in the best way they can.
Registered Charity
101 - 500
To make sure all young people get the mental health support they need, when they need it, no matter what
The client requests no contact from agencies or media sales.
Thank you!
We have an exciting opportunity for an Independent Domestic Violence Advocate who is passionate about supporting male victim/survivors of abuse to join our unique specialist housing support project (Ashraya Project) for Male victims of domestic abuse. The role is a hybrid working role based at our London office close to Old Street tube station with travel throughout London as required.
Do you want to join a committed and inspiring team? Do you want to help make a real difference every day?
Do you want to contribute to change & improve the quality of lives of male survivors of domestic abuse?
Do you have resilience & adaptability? Can you work effectively with a focus on safety and customer service and care?
If yes, then we'd love to hear from you.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
- Practice Support: Clinical supervision and group reflective practice
About the role:
As an IDVA you will:-
- Ensure that male survivors' safety and housing needs are met by supporting survivors to access safe accommodation
- Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support.
- Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse
- Promote the service and raising awareness of issues arising, minimising barriers and improving access to support
You will need:
- Experience of providing support those affected by domestic abuse
- An understanding of the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
- Knowledge of safeguarding issues, and the legal responsibilities surrounding these issues.
- A good understanding of Housing Law to be able to provide up to date advice and information on housing related needs
- Strong communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals.
- An understanding of commitment to equal opportunities and diversity issues in policy and practice.
- Strong crisis management skills and the ability to deal with stressful and difficult situations.
We particularly welcome applicants who are male, as they are under-represented in the provision of support to domestic abuse victim survivors.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Thank you!
Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.
We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.
About the role
This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.
You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.
Key responsibilities
-
Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact
-
Provide accurate information on issues affecting older people including benefits, housing, care, health and local services
-
Carry out structured triage to identify needs, priorities and risks
-
Manage expectations clearly and sensitively
-
Identify safeguarding concerns and follow organisational procedures
-
Make timely referrals to internal services and external partners
-
Maintain clear professional boundaries while offering a warm, person-centred response
-
Record all contacts accurately and promptly on the organisation’s CRM system
-
Maintain clear, concise and professional case notes
-
Ensure confidentiality, consent and data protection requirements are met
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Work closely with advisers, service coordinators and partner agencies
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Take part in team meetings, supervision and training
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Keep knowledge up to date on welfare benefits, services and local provision
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Promote Age UK Bromley & Greenwich services positively and professionally
About you
Essential
-
Experience in frontline information, advice, triage or high-volume customer contact work
-
Confidence handling calls from people who may be distressed, anxious or frustrated
-
Strong listening and questioning skills
-
Ability to assess urgency and risk and take appropriate action
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Clear verbal and written communication skills
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Experience using a CRM or case management system
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Good general IT skills including email and Microsoft applications
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Understanding of confidentiality, safeguarding and professional boundaries
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Awareness of issues affecting older people and carers
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Commitment to equality, diversity and inclusion
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Empathy, patience and a non-judgemental approach
Desirable
-
Experience in the voluntary sector or health and social care
-
Knowledge of welfare benefits, housing or adult social care
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Experience of face-to-face advice or reception-based work
-
Knowledge of local services in Bromley or Greenwich
What we offer
-
27 days annual leave plus bank holidays (pro rata), including two days over Christmas
-
Pension scheme with 5% employee and 3% employer contributions
-
Employee Assistance Programme offering 24/7 support
-
Supportive team environment with training and development opportunities
If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.
Registered Charity
51 - 100
We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us:
Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.
At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:
Benefits:
- 30 days of annual leave (plus 8 bank holidays)
- Life Insurance
- Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
- A variety of social and wellbeing activities each month
- Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
- Gym Membership
Reports to: HR Business Partner
Based: Battersea
Salary: £35,000
Contract: Permanent, Full Time
Work Arrangement: 40 hours per week
DBS: Not Required
Role Overview:
Are you passionate about helping people grow, upskill and thrive in their roles?
Do you believe that developing individuals is key to organisational success?
At Enable, we know that hiring the right people is just the start. That’s where you come in. As our Learning and Development Partner, you’ll play a central role in building an environment where our people – and our managers – feel supported, confident and capable of delivering their best.
Reporting to the HR Business Partner, and working closely with the Talent Partner and HR Advisor, this role will lead on designing, delivering and evaluating learning and development initiatives that help Enable’s diverse teams reach their full potential. The role will require close collaboration with the wider HR team to support with operational needs.
You’ll bring a blend of creativity, structure and emotional intelligence – someone who understands the needs of operational teams as much as senior leaders, and who’s always looking to make learning meaningful and impactful.
The Central Services Team ensures the company operates smoothly and assists in working towards Enables strategic direction. Supporting the various services that make up Enable, Central Services consists of small and high output teams including Human Resources, Marcomms, Operations and Finance. Together, these teams make up the foundation of our business, driving our mission and fostering growth and development.
Main Duties/Responsibilities:
- Develop and deliver Enable’s learning and development strategy, aligned with organisational priorities and future workforce needs
- Identify capability gaps across the organisation – and design interventions that build confidence, consistency and compliance
- Lead on all aspects of internal training, including; Mandatory and compliance-based training; Management Development; Skills Based & Professional Development & Soft Skills and resilience-building workshops.
- Partner with the Talent Partner to ensure new joiners experience a seamless onboarding journey into Enable’s learning culture
- Create toolkits, frameworks and learning pathways that are accessible, flexible and inclusive
- Build a blended learning offer using face-to-face, digital, self-led and social learning approaches
- Evaluate learning impact using feedback, performance data and insights to inform continuous improvement
- Support individual development planning, particularly for high-potential staff and those seeking career progression
- Maintain strong relationships with external learning providers and ensure best value from third-party training options
- Promote a culture of learning where staff at all levels take ownership of their development and feel supported in doing so.
- Support the wider HR team as required, contributing to cross-functional projects, operational priorities and the delivery of a cohesive People service.
Skills and Experience:
- Proven experience designing and delivering impactful learning and development strategies within a multi-site or community-focused organisation.
- Previous experience working within an HR or People function, with an understanding of core HR processes and how L&D aligns with the wider employee lifecycle.
- Demonstrated success in developing and running manager capability programmes.
- Confident facilitator with experience delivering workshops or training to both frontline staff and senior managers.
- Able to identify learning needs through observation, feedback, data and performance trends.
- Knowledge of modern learning practices and digital tools/platforms (LMS, e-learning, blended learning etc).
- A proactive, relationship-focused approach – comfortable working across diverse teams and adapting your style.
- A continuous improvement mindset – always looking to evolve and strengthen learning impact.
- Strong organisational and project management skills, able to manage multiple priorities with attention to detail.
This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.
Thank you!
We have an exciting opportunity for an Independent Domestic Violence Advisor covering the Stoke Area to join the New Era team working 37.5 hours per week. The role will focus on the identifying risk and meeting the needs of those affected by domestic abuse. The role will be covering the Tamworth area but travel across Staffordshire will be required.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This role will work across Staffordshire and Stoke on Trent, but will be based in our Stafford office. Hybrid working is considered following our mandatory six month probationary period. Travel across the whole of Staffordshire will be required.
As an IDVA you will be asked to:
- Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support.
- Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse
- Promoting the service and raising awareness of issues arising, minimising barriers and improving access to support
You will need:
- Experience of providing support those affected by domestic abuse
- Experience of undertaking need and risk assessments and creating safety plans
- Experience of the MARAC and other partnership processes
- Experience of multi agency working
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
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We need the very best people to help us in our role to alleviate poverty in the East End. We are inspired by our work and we will be looking for this in you too.
With support from the Chief Executive and an external Communication professional acting as your mentor, the Communications and Events Lead will lead on planning and delivering communications to our various audiences, including potential and existing donors (corporates, HNWIs, other charitable foundations and statutory agencies) and grant seekers as a means of raising our profile as the go-to organisation for charitable giving and philanthropy advice in the East End.
You will play a crucial role in telling the story of the Foundation and the difference our funding is making to those experiencing hardship in East London. Your work will inspire potential supporters to help us tackle inequality locally.
Being the sole member of the comms team in our fast paced charity, you will need to be an organised, pro-active team player able to respond willingly, flexibly and positively to unexpected changes or demands.
Specifically, you will identify, write, edit, co-ordinate and publish content across various channels, including EECF’s website, social media, newsletters and print. In consultation with the senior management team, you will plan and implement communications to raise the organisation’s profile while progressively improving our understanding of what works for our different audiences.
Main duties and responsibilities:
Communications
Support the Chief Executive with the delivery of EECF’s communications strategy, to include:
· Developing, implementing and monitoring EECF’s communications strategy
· Being responsible for copy-writing all communications including social media, web content, annual reviews, press releases, newsletters etc
· Preparing and posting quality and engaging social media content
· Growing engagement with our channels and evaluating social media and web activities as well as Google analytics to ensure we our content remains relevant
· Ensuring EECF’s website is up to date had has engaging content
· Developing relevant video content for various platforms
· Drafting case studies on both donors and grant recipients
· Producing engaging content for EECF’s Supporter and Life Chances newsletters
· Maintaining a folder of master templates and resources and ensuring branding resources are reviewed and used correctly by the wider team
· Building our storytelling resources including quality images, case studies, video etc to enable us to demonstrate the impact of our work
· Leading on reviewing our comms platforms and providers, making suggested changes, additions and/or removals where relevant
· Attending EECF programmes to capture content in liaison with the programme lead
Events
· Work in co-ordination with our Grants Administrator in planning, co-ordinating and delivering EECF events including our annual elder Tea Dance and Winter Appeal
· Support the delivery of donor volunteering sessions where appropriate, including overseeing corporate volunteers on the day
· Supporting events relating to any in-house projects or initiatives
· Assisting at donor and community events as required
Administration
· Providing ad-hoc administrative support to the team including support with donor engagement, research and solutions that improve productivity
· Contributing to the work of the EECF and play a full and active part as a member of the larger staff team
Our offer
Salary £34,000 - £35,000 based on 35hr week
Holiday Entitlement 23 days plus bank holidays
Pension 7% (5.5% EECF contribution and 1.5% employee contribution)
Working Hybrid working arrangements based on 3 days in the office
Development Mentoring from an external Communications professional
Person Specification
We are looking for a pro-active individual experienced in the field of communications, some of which will have been gained in the charity sector. Demonstrable expertise in developing communications strategies across a range of channels, including traditional and social media is essential.
You will also have experience of producing creative communications content for a range of audiences including business, wealthy individuals and the voluntary sector.
Being the sole member of the comms team in our fast paced charity, you will need to be an organised, pro-active team player able to respond willingly, flexibly and positively to unexpected changes or demands.
Essential Experience
Developing and implementing communication strategies
Creating and managing social media accounts
Excellent communicator, both verbal and written
Desirable Experience
An understanding of inequality in East London
Working for a charity
From or resident within EECF area of benefit
Personal Qualities
A strategic and creative thinker
Flexibility and a practical ‘can do’ approach
Able to multi-task and manage competing priorities
Highly motivated and commercially astute
Positive, resilient and supportive
Application process:CV and Covering letter to be submitted via Charity Jobs
Applicants should submit their CV and covering letter explaining why they have applied for the position and detailing the relevant experience.
The client requests no contact from agencies or media sales.