Digital Learning Roles

A little bit about the roles 

We are recruiting for two roles within the Digital Learning team at Frontline; a Digital Learning Manager and three Digital Learning Officers.

Contract: Full-time, permanent

Location: Hybrid, 2 days a week expected in our London office.

Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at your own expense.

Salaries:

Digital Learning Officer: £35,753.90 (39,329.28 inclusive of London office allowance)

Digital Learning Manager: £45,288.27 (£48,863.65 inclusive of London office allowance)

Please note these ads will close at 9am on Monday 2nd November

Frontline is entering an exciting period of growth and development as we continue to expand our programme portfolio and strengthen the support we provide to social workers and leaders throughout their careers.

The Digital Learning Manager will lead the delivery and continuous enhancement of Frontline’s digital learning portfolio, ensuring learners have a high-quality, accessible and seamless experience across programmes. Responsible for line managing the Officers in the team and overseeing key areas such as quality assurance and learner experience, the role will drive operational excellence, innovation and service improvement. Working closely across teams, the postholder will champion user-centred design, support the adoption of new technologies and ensure digital learning solutions remain effective, scalable and aligned with organisational priorities.

The Digital Learning Officer plays a key role in developing, delivering and continuously improving Frontline’s digital learning offer, creating engaging and accessible online learning experiences that support participant success. Working collaboratively across programme, curriculum and operational teams, the postholder will develop digital content and resources, manage learning platforms and online activities, provide learner support, and help ensure the seamless delivery of digital learning across Frontline’s programmes. As part of a growing Digital Learning Team, the role also offers opportunities to build expertise in areas such as learning technologies, accessibility, user experience, digital content development and platform administration.

Some key responsibilities of both roles include:

• Create and deliver engaging digital learning content, including e-learning, resources and assessments that support excellent learner experiences
• Manage and optimise digital learning platforms ensuring seamless learner journeys, onboarding and online learning delivery
• Drive quality, accessibility and innovation, embedding best practice and leveraging new technologies to enhance learning and efficiency
• Collaborate and lead effectively, building strong stakeholder relationships, supporting learners and colleagues and contributing to successful programme delivery

Please see the job packs for a full list of responsibilities and role requirements.

A little bit about you 

We’re looking for talented digital learning professionals who are passionate about using technology to create engaging, accessible and high-quality learner experiences. Successful candidates will bring experience of developing digital learning content, supporting or managing learning platforms, and working with a diverse range of stakeholders. Strong communication, problem-solving and project management skills are essential, alongside a commitment to accessibility, continuous improvement and excellent learner experiences. We’re particularly interested in people who are curious about emerging technologies, including AI and automation, and who can use digital tools to improve efficiency and impact. Experience with platforms such as Moodle and tools such as Articulate Rise or Storyline, as well as knowledge of digital learning best practice, would be advantageous. For the Digital Learning Manager role, you will also bring experience managing people, leading delivery across multiple priorities and driving service improvement

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater global majority representation in our senior roles. We know the value global majority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

For further information about this role, please contact Sean McKenna, Digital Learning Manager (see job pack for contact details)