Programme Support Coordinator

A little bit about the role 

Contract: Full-time, permanent

Location: Hybrid, 2 days a week expected in our London office.

Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at your own expense.

Please note this ad will close at 9am on Thursday 5 November.

Frontline is entering an exciting period of growth and development as we continue to expand our programme portfolio and strengthen the support we provide to social workers and leaders throughout their careers.

Coordinators play an important role in helping Frontline deliver high-quality programmes and services. They provide the organisation, communication and administrative support that enables teams to operate effectively, supports positive stakeholder experiences and helps ensure key priorities are delivered successfully.

Working closely with colleagues across Frontline, Coordinators help plan activity, coordinate stakeholders, manage information and support the smooth day-to-day running of projects, programmes and operational functions.

Whilst successful candidates will be deployed to a specific team, all Coordinator roles require strong organisational skills, excellent attention to detail, a proactive approach and the ability to build effective working relationships.

This is an excellent opportunity for someone looking to develop their career in programme delivery, learning and development, governance, digital services or organisational operations within a purpose-driven organisation.

Please see the job pack for examples of teams and roles you may join.

Some key responsibilities of the role include:

• Coordinate programmes, projects, meetings and events, maintaining plans, tracking progress and helping ensure activities are delivered successfully and on time
• Support stakeholders and communications, acting as key point of contact and building positive relationships across teams, partners and participants
• Manage administration and information, organising meetings, maitaining accurate records and supporting the production of reports, presentations and other materials
• Provide operational support and drive improvement, resolving day-to-day issues, supporting programme delivery and identifying opportunities to enhance processes, systems and ways of working

Please see the job pack for a full list of responsibilities.

A little bit about you 

We’re seeking highly organised and dependable individuals who thrive on keeping people, projects and priorities on track. The postholders will have excellent attention to detail, strong communication skills and the confidence to coordinate multiple stakeholders while managing competing demands. We’re looking for collaborative team players who will build positive working relationships, take ownership of their work and follow tasks through to completion. The postholders will be adaptable, eager to learn and comfortable using systems and technology to support effective delivery.

We have a fast-moving culture within teams and the organisation, so we’re looking for people who are well organised, details-focused and can use their initiative to do what works. The postholders will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in these roles – and for the right candidates to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater global majority representation in our senior roles. We know the value global majority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!